Parque Carlos Sainz
Parque Carlos Sainz, Pozuelo Estación, Pozuelo de Alarcón, Madrid, Spain- Park
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About this hotel
Convenient Location
Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.
Abundant Amenities
Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.
Modern Comfort
The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.
Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!
Nearby Attractions
Plaza Juan Granizo Castillo
Plaza Juan Granizo Castillo, Pozuelo Estación, Pozuelo de Alarcón, Madrid, Spain- Park
Nuestra Señora de la Consolación
Nuestra Señora de la Consolación, Calle de la Iglesia, 28223 Pozuelo de Alarcón, Spain- Mural
Parque de la Fuentecilla
Parque de la Fuentecilla, Pozuelo Estación, Pozuelo de Alarcón, Madrid, Spain- Park
Placa
Placa, Plaza de las Américas, 28224 Pozuelo de Alarcón, Spain- Memorial
Rotary International
Rotary International, Plaza de Rotary Internacional, 28224 Pozuelo de Alarcón, Spain- Sculpture
Parque Don Juan de Borbón
Parque Don Juan de Borbón, Pozuelo Estación, Pozuelo de Alarcón, Madrid, Spain- Park
Fuente de la Salud
Fuente de la Salud, Sendero Biosaludable, 28224 Pozuelo de Alarcón, Spain- Memorial
Important Information
When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Private parking
Snack bar
Room Types
Superior Double Room
Up to 2 guestsDouble bed (131-150 cm wide)
1 Double Bed
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
In-room amenities
MinibarShowerSafety deposit boxTelephoneHair dryerMini-fridgeRefrigeratorDeskPrivate bathroomHeatingSatellite channelsRoom service (limited hours)Daily housekeepingPremium beddingRoom serviceFree WiFi
Standard Double Room
Up to 2 guests20 sqm2 Twin bed (90-130 cm wide)
This modern, air-conditioned room features free Wi-Fi, satellite TV, wtih private bathroom with a hairdryer. All rooms are exterior facing.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
20 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinenUpper floors accessible by elevatorClothes rack
Classic Twin Room
Up to 2 guests2 Twin bed (90-99 cm wide)
2 Twin Beds
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-99 cm wide)
In-room amenities
MinibarShowerSafety deposit boxTelephoneHair dryerMini-fridgeRefrigeratorDeskPrivate bathroomHeatingSatellite channelsRoom service (limited hours)Daily housekeepingPremium beddingRoom serviceFree WiFi
Junior Suite
Up to 2 guests36 sqm2 Twin bed (90-130 cm wide)
This modern, air-conditioned room features free Wi-Fi, satellite TV and a private bathroom with a hairdryer. All rooms are exterior facing.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
36 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskSeating AreaToiletPrivate bathroomHeatingSofaHardwood or parquet floorsWardrobe or closet
Superior Double
Up to 2 guests27 sqmDouble bed (131-150 cm wide)
This double room has a mini-bar and air conditioning.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
27 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinenUpper floors accessible by elevatorClothes rack
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(2,218 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 19, 2026L'accord de la direction pour accorder des oeufs au plat au petit déjeuner L'accord de la direction pour conserver la chambre 1 heure de plus
L'obligation de réclamer des oeufs au plat au petit déjeuner Chambres et salle de bain vraiement petites
8/10
Reviewed Sep 13, 2026Gute Isolierung
Kein Wasserkocher im Zimmer
8/10
Reviewed Sep 10, 2026Todo estaba bien
El 2º día no me prepararon la habitación y yo me fui temprano y no volví hasta después de comer
10/10
Reviewed Sep 9, 2026Tout, l’hôtel est bien placé à Pozuelo (restaurants et bars à côté). Tout est neuf, bien décoré, le personnel très agréable
Rien
8/10
Reviewed Sep 9, 2026Tamanho do quarto e banheiro. Bom café da manhã
Travesseiros
10/10
Reviewed Sep 9, 2026La calidad deblas personas muy bien
Todo me gusto
7/10
Reviewed Sep 8, 2026My toddler wakes up very early because of the service room and the elevator next to our room :( Room number is 316
10/10
Reviewed Sep 7, 2026La amabilidad
Nada
8/10
Reviewed Sep 5, 2026en el parking no tienen cargador para coches eléctricos.
10/10
Reviewed Sep 5, 2026L'emplacement Le confort Le personnel
10/10
Reviewed Sep 5, 2026Ubicacion , comodidad
8/10
Reviewed Sep 3, 2026Aparcamiento hotel bonito el personal
Nada en especial
7/10
Reviewed Sep 2, 2026El cuarto de la limpieza estaba al lado de la habitación , y las chicas se pusieron a hablar sin ningun respeto en voz alta . Vamos que nos despertaron
10/10
Reviewed Aug 30, 2026Baño y cafetería
Plantas muy oscuras
4/10
Reviewed Aug 28, 2026El personal
Los colchones y las sábanas no estaban a la altura de un hotel de 4 estrellas
7/10
Reviewed Aug 27, 2026Staff we all very helpful. Good location and good paid parking
Drinks selection was basic in the room I.e. coffee and tea. A bottle of water free of charge would be nice.
10/10
Reviewed Aug 26, 2026Todo perfecto, habitación muy acogedora
Nada
10/10
Reviewed Aug 24, 2026La habitación es amplia y cómoda. Todo limpio y moderno.
10/10
Reviewed Aug 23, 2026Todo ya es la segunda vez que nos alojamis y todo genial!
Nada
9/10
Reviewed Aug 22, 2026La situacio i el tracte del personal
Tot m’ha agradat
10/10
Reviewed Aug 20, 2026Limpieza
8/10
Reviewed Aug 16, 2026Lo espaciosa y luminosa que era la habitación
Las almohadas
10/10
Reviewed Aug 15, 2026La habitación muy espaciosa, limpia y las camas muy cómodas
10/10
Reviewed Aug 13, 2026La ubicación El personal Las habitaciones
No hubo nada que no me gustara
9/10
Reviewed Aug 13, 2026Reception staff resolved a problem promptly and efficiently
Nothing
9/10
Reviewed Aug 11, 2026Desayuno calidad. Atencion personal muy amable y colaboradora
Nada que decir
10/10
Reviewed Aug 10, 2026the room was big, clean and neat. they upgraded our room for free. Very kind behavior. The staff was very friendly and kind
all was good
9/10
Reviewed Aug 9, 2026Limpieza
10/10
Reviewed Aug 5, 2026Todo , la ubicación tranquila , el trato del personal hacia uno , la solidaridad , las camas los banos la comida TODO
2/10
Reviewed Aug 4, 2026The room itself was excellent: clean, tidy, comfortable, and well maintained. I was very pleased with the accommodation.
Unfortunately, my experience with the service was much less positive. When I arrived, I explained that I have a disability and that I had been evacuated because of the wildfires in Madrid. I was feeling physically and emotionally unwell and asked whether some food could be brought to my room. Staff refused because of hotel policy. I understand that rules exist for a reason, but I believe some flexibility and compassion should be shown when a guest is dealing with a disability and an emergency situation. I felt that my circumstances were not taken seriously and that I was treated without the kindness or understanding I needed at that moment. I became upset and spoke in a way that I regret, and I sincerely apologise for that. However, I was in an extremely distressed state, and I still believe the situation could have been handled with greater empathy and professionalism. Overall, the room was very good, but the way my request and personal circumstances were handled was disappointing and, in my opinion, unacceptable
10/10
Reviewed Aug 3, 2026Si
Todo perfecto
10/10
Reviewed Aug 2, 2026La verdad me gusta todo la ubicación,el personal excelente,la habitación…todo 👍
Para ser sincero no puedo decir nada malo del Sercotel,me encanta este hotel 🫶
10/10
Reviewed Aug 2, 2026Relación calidad precio muy buena
Precio desayuno alto
10/10
Reviewed Aug 2, 2026Buenas tardes, la amabilidad de la recepcionista.... después la habitación y todo en general.... volveremos sin ningúna duda..... un saludo.
10/10
Reviewed Jul 24, 2026El personal excepcional muy amable y atento el hotel muy buena ubicación muy limpio la comida buenísima 👌
La verdad no tengo nada
9/10
Reviewed Jul 23, 2026La tranquillité. Proximité bus
Peu de restaurations autour
8/10
Reviewed Jul 23, 2026Tranquillité
Environnement peu restaurants commerces
7/10
Reviewed Jul 21, 2026No desayuné
No hay nada que no me gustase, tan sólo el precio me parece mejorable, para estar fuera de Madrid capital creo que se podría ajustar más
7/10
Reviewed Jul 19, 2026Las camas cómodas
En el baño había una toalla de baño usada colgada detrás de la puerta y faltaba una toalla de ma
1/10
Reviewed Jul 19, 2026La habitación estaba limpia y la cámara era cómoda
Cuando llegué, cansada tras un viaje largo, me encontré a unas diez personas reunidas justo en el pasillo, delante de mi habitación. No estaban gritando, pero el ruido era más que suficiente para impedir el descanso. Eran invitados de una boda esperando a los novios. Lo más sorprendente es que el hotel, siendo plenamente consciente de la situación, permitió que permanecieran en el pasillo, cuando disponía de un lobby lejos de las habitaciones. Comentamos el problema en recepción y la respuesta fue: “No creo que se queden a dormir, solo han venido a hacerse fotos”. Nos pareció razonable, y lo dejamos pasar, pero no hubo intención de buscar solución o reubicarlos a ellos, o a nosotros. Decidimos cenar en el restaurante del hotel y la experiencia fue incluso peor, nada recomendable. Después, a la hora de dormir, volvieron los problemas. La insonorización es pésima: se escucha absolutamente todo, tanto lo que ocurre en el pasillo como en las habitaciones contiguas. Y por supuesto, las puertas. Para rematar, a las 5:30 de la mañana los invitados de la boda volvieron a despertarnos charlando en el pasillo, debido de nuevo, una insonorización absolutamente deficiente.
9/10
Reviewed Jul 19, 2026El desayuno estupendo
9/10
Reviewed Jul 18, 2026Las instalaciones, habitación y ubicación
10/10
Reviewed Jul 17, 2026Posición y limpieza y personal de recepción Natalia y cafetería Micaela súper amable .
10/10
Reviewed Jul 17, 2026Todo esta muy limpio. El agrado de todo el personal de recepcion y del restaurante. Buenisimo todo lo que comimos: canelón, bravas y hamburguesa.
El colchon. Demasiado blando
10/10
Reviewed Jul 16, 2026Un
Ras
8/10
Reviewed Jul 13, 2026Las almohadas, eran demasiado grandes y duras
10/10
Reviewed Jul 12, 2026Me gusta mucho la decoración, y las habitaciones. Siempre que voy a Pozuelo a visitar familiares me quedo en este hotel.
No tengo ninguna pega.
10/10
Reviewed Jul 12, 2026Es muy bonito, y cómodo.
Está última vez no he pedido desayuno. Pero de las ultimas veces que he estado el buffet debería de ser más completo.
5/10
Reviewed Jul 11, 2026Su ubicación
El desayuno era pésimo, poca cantidad y alimentos en más que dudosas condiciones de conservación. Por otro lado, la habitación era demasiado pequeña, no había espacio siquiera para mueble para abrir maleta. Baño demasiado pequeño y sin ventilación de ningún tipo. Por no haber, no había ni bolsa para ropa sucia. No creo que el establecimiento merezca las 4 estrellas que ostenta.
10/10
Reviewed Jul 11, 2026Siempre me quedo ahí cuando voy a las oposiciones a Somosaguas y es Siempre un 10
Que el desayuno empiece a las 7 30h en lugar de a las 7h
8/10
Reviewed Jul 10, 2026Ubicación, cómodo.
Ligero olor a cañería
9/10
Reviewed Jul 10, 2026All good. Very friendly staff. Nice room. The restaurant is a plus for dinner. Parking is easy in the neighbourhood. Free parking nearby.
9/10
Reviewed Jul 10, 2026Le confort de la chambre
8/10
Reviewed Jul 7, 2026Ubicación tranquila y habitaciones modernas y cómodas.
En general bien, si hubiera tenido piscina perfecto.
10/10
Reviewed Jul 7, 2026It was the nicest little boutique hotel. We’ve stayed at anywhere in Spain. The room was huge and so clean! The restaurant inside the hotel was amazing and great breakfast!
9/10
Reviewed Jul 6, 2026La tranquilidad la decoración y el personal
10/10
Reviewed Jul 2, 2026Fríendliness of the staff.
10/10
Reviewed Jul 2, 2026Excelente!!!
9/10
Reviewed Jul 1, 2026Las camas los colchones estaban hundidos por una parte lateral como si estuvieran rotos por dentro
10/10
Reviewed Jun 29, 2026Atención y amabilidad de su personal, instalaciones
la temperatura del aire acondicionado, estaba en 24 grados y había calor, con 20 a 21 grados habría sido estupendo
9/10
Reviewed Jun 28, 2026Limpio, amplio y moderno
Que no tuviera cafetera o calentador con sobres de café en la habitación
8/10
Reviewed Jun 25, 2026El restaurante del alojamiento.
Nada.
9/10
Reviewed Jun 24, 2026Todo en general
10/10
Reviewed Jun 19, 2026estabamosen una junior suite y laslaita muy acogedora.
nada
10/10
Reviewed Jun 18, 2026Big plus for the reception desk Lovely ladies especially the morning shift
8/10
Reviewed Jun 16, 2026El personal
Poca opción o surtido en cafetería
10/10
Reviewed Jun 14, 2026Excelente todo pero la comida maravillosa volveremos
10/10
Reviewed Jun 14, 2026Very friendly staff, excellent chilled out cafe / restaurant - breakfast was amazing!
10/10
Reviewed Jun 14, 2026Ducha amplia y cómoda. El lobby tranquilo y cómodo para. Personal muy agradable
La luz del baño para maquillarse es insuficiente
9/10
Reviewed Jun 13, 2026Das Frühstück war sehr reichhaltig mit verschiedenen Optionen. Inbesondere nicht gezuckerte Haferflocken (was manchmal schweirig zu finden ist). Besonders gutgeschackt haben auch die Baked Beans und Scrambled Eggs.
9/10
Reviewed Jun 12, 2026Çok sakin bir bölge , oda çok ferahtı , arkadaşlarıma yakın olduğu için tercih ettim . Odalar çok temiz , personel çok yardımcı gerçekten hepsi güleryüzlü ve hoşgörülü. Yine gitsem ve merkez tercih etmesem kesin kalırım
Sadece merkeze uzak 25 dk , merkezde olmak isterseniz çok seçilmez .
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Great staff attention and professionalism.
- •Excellent cleanliness and comfortable rooms.
Areas to consider
- •Breakfast variety could be improved.
- •Some amenities in need of maintenance.
Cleanliness
8.9/10Generally praised for cleanliness, with some mentions of maintenance needed.
Service
9.7/10Staff was consistently noted for being attentive and helpful.
Location
9.4/10Location is ideal for most guests, especially for work-related stays.
Room Quality
8.4/10Rooms are comfortable but noted for lacking amenities such as heating and coffee makers.
Amenities
8.5/10Some amenities lacking, like proper breakfast variety and maintenance.
Value for Money
9.1/10Competitive pricing for the quality offered, although breakfast value could improve.
Food and Beverage
7.9/10Breakfast variety was generally seen as insufficient and limiting.
Overall Experience
9.3/10Most guests enjoyed their stay despite minor issues.