Résidence Mer & Golf

Should be cheaper for its ageing condition

The outside areas and communal areas were filthy, I had to scrub the green moss off the walls and floors of the balcony. Would never return. Surprised this location is advertised on Wotif.com.

The hotel is in deed of some TLC and it seems, has been for some time. The pool was unavailable as the water had not yet been certified but the beach is within easy striking distance. The towels and bedding were spotlessly clean; the king size bed was exceptionally comfortable - we never tried the bunks. The sound and view of the ocean from the balcony was exactly what we were hoping for in Biarritz but the room remained quiet with the shutters and patio doors closed. We were surprised to find a kitchenette which was welcome. Ample parking for free was most welcome: garage parking is offered at additional cost. I would not hesitate in returning - the price reflects the experience and the staff were kind and considerate.

Great location plenty to do.

We booked for 3 days and the positive points are the location and private off road parking, there is an outdoor swimming pool and indoor gym and hot tub, I would think that when this was new it was very good, it is now dated and gives an impression that it needs money spent to bring it up to date, the apartment furniture is dated and utensils could do with deep clean. If you are on a budget, then OK, if looking at 4* hotel standard you will be disappointed. It was OK and served as a base.

Hôtel vraiment vieillissant tant au niveau de la déco que de l'équipement. (robinetterie obsolete, chaises en mauvais etat, luminaire d'un autre temps, parties communes défraîchie...) Isolation phonique très moyenne Dommage l'espace et l'agencement de la chambre sont bien pensé et l'emplacement parfait !

You can go there with low expectations, they will be met. The facility is falling apart. Make sure you bring everything for the bathroom use. Might want to bring your own towels and linens. Breakfast was proper in comparison to the rest of the hotel. Great view on the golf.

This is the most disgustingly dirty and smelly hotel with other guests allowing dogs to make mess all over the properties garden.

Esta bien la ubicacion para ir a la playa. La zona es linda. Para el centro algo alejado pero se puede caminar (25 minutos). El estado general es bueno. Un poco deteriorado. El estado d3l sillon adicional para huesped extra no estaba limpio, ni sabanas. La recepción es recien a las 17hs. Muy tarde

Great location, pool, views and easy walk into Biarritz

The staff was very helpful.

It’s a tired property that is in good need of an update/upgrade. Because its dates the era it was developed obviously didn’t care for sound proofing. We had 3 people booked but only 2 towels (for one night we just used one of our beach towels) The Seaview room we booked was was in need of repair so we got put in a golf view room for 6. Good for 4 people at best as there would be two on a sofa bed but no room to put bags or sit anywhere even tight around dining table and kitchenette. Was just ok for one night

I sent some emails they never got back to me and they sent the keys at 9pm , useless could not stay there , asked for refund did not get it - still today nobody answered any email - update one week after it happened nobody ever replied

This place is horrible. Everything is old and outdated. I asked for an extra pillow for my baby not to fall off the bed and they denied my request. Very inflexible. You have to pay extra for breakfast and to use the spa. The apartments are claustrophobic. The elevator is rusty and seems like it may not make it. Don’t recommend this place for families and it is definable not a 3 star.

This is not a 4 star, it’s not even a 3 star. Although it is across the road from the beach, the hotel is tired and dated both internally and externally with the exceptions of both pools which looked well maintained. The exterior fencing was rusty and the suite itself was like something out of the swinging 60’s. It was in need of updating, maintenance, had broken items and felt unclean. There were ants on the floor and the kitchen surface. The table and chairs belong in a museum and there were stains on the bed linen. The 1960’s lampshades were broken, the front door handle loose as if it has been tampered with and bedroom patio door did not appear to lock. We were booked in for 2 nights but we left after the first night because there was a major crime incident in our block and police forensics teams cordoned off the block. Just as well as we had decided to leave anyway. Ok if you are a workman working away but otherwise a one nighter if even that. We want our money back.

Lovely apartment in good location with stunning views over the golf course and over the bay.

I really wished I read other reviews before I booked this hotel, but it was late and I had been driving all day. This is possibly one of the worst hotels I have ever been to. It is not 4 stars. We arrived at 7pm with a grunt from the receptionist who was sat in her coat ready to go. We got our keys and headed to our room. One escalator was broken, the other sounded like it was about to do the same. The room was dire. Plug sockets hanging off walls, brooms hanging in the toilet, the bed was concave, it was dingy etc etc We went downstairs to complain - but alas the receptionist had gone home and the shutters had been pulled down. We left the hotel without staying and booked a room elsewhere. This listing for this hotel is misinformation.

Looks like is under construction, started when you open the front door to get in to the lobby is damaged, the hallway to the rooms doesn't had a finish floor, but i think is the way it is. The photos you show in the app is nothing similar to this place. Very disappointed because i trust in this app for all my vacations times, but now i feel.insecure to trust evey i see in this app.

We had a seaview was fantastic

Building was outdated however brill if only using it to sleep. Pool was clean and good facilities. The receptionists were fab, helped us a lot with anything we needed :)

Good location, but could have done with a bit of a clean, massive cobweb in the corner , the door handle was lose and the key was a effort getting in even after they fixed it. The location is great as was the help from Didier but if your stuff like washing up liquid and pad would be good

Really outdated property. Would not stay again if they paid me.

Not 4 stars at all.

Great location, nice views of the sea / golf course / pool, parking included and clean bedding. That’s the positives….. I have stayed in hostels in better condition. Really run down, poorly equipped small room (we had the family room with 2 bunk beds) no air con or fan, corridor outside the room smelt unpleasant, spa out of use, one pool had no water in. Screws in the back of the bathroom door rather than towel hangers made me smile. Tbh I haven’t got a problem with most of the above but I do have a problem with the property marketing itself as 4 star and the pricing.

No air conditioning , rooms and building much too old and Mott well maintained

For a seaside resort, this place was terrible. Fortunately it was only for 1 night. The hallways were dark and dingy, smelling of cigarettes and mold. The water in the bathroom sink smelled bad too. Wifi didn't work so i had grumpy kids. The saving grace was that the bed and bath linens were very clean. Wouldn't return.

The accommodation was attractive due to price but overall this hotel costs you more money and stress and I would pay a higher cost elsewhere. You will be disappointed here. Even the views from the rooms are not worth what is a hotel service that is outdated. Key issues are below: (1) Staff unfriendly, unhelpful and lie (2) Staff only work from 9-5 at reception (3) Staff would not switch our room due to neighbours smoking and it going through the bathroom ventilation - she lied and said no rooms available yet there were 10 or so still available online. (4) Internet does not work when too many people stay and half way through our stay (11 nights) it ceased to work at all (5) You have to ask and collect yourself to get new towels etc. (6) The plugs in the bath and sink are near blocked all the time and no one cleans it (7) The water stopped working several times in the morning so several days we had to skip a shower (8) Bin areas were unkept (9) Automatic lighting in the corridors did not work

It was very good.

Anglet is beautiful and the hotel has a great view. We arrived at 6 PM and reception was already closed, which added stress. It was also confusing to check out as reception was still closed just before 10 AM. Otherwise we had a nice stay.

This property was very cheap so we cant complain much. It had a lovely sea view. The room itself was really past its best & the bathroom not very clean. It had a small kitchen but no dish cloth, dishwash liquid or tea towel so was of limited use.

I texted the hotel the day before with no response. Upon arrival, I find a fenced hotel, requiring a code to enter. I rang the company, phoned, to no avail. Were it not for a guest to enter at that moment and there would be no way to enter and check in (the employee mentioned that the phone was out of service...!) The hotel is well located, the staff is friendly, the breakfast is

The location of the hotel is absolutely amazing and it helps to look by its condition. Pretty dirty and smelly, in need of a major reno, but those renos will hike the prices up when they are done. So just enjoy the perfect spot where the hotel is standing…

Great for people in their 50s and up, nice '80s admosphere and decoration! Also perfect for kids!

Affordable, helpful kitchenette, next to lovely beach & easy walk to Biarritz.

The apartments are very old, dirty and smell of dump, there is no air condition so mind when you go… the sofa bed is very uncomfortable

Hotel.com advertise this place as a 4 stars but this is false advertising it is actually only 3 stars. The place is so run down. Shower is rusty and the grout is gone. It is now black. It is leaking everywhere. We arrived as a couple and only got one towel. We had to ask for one more. It was for a 4 nights stay. This towels wasn't replace for the duration of a 4 nights stay. The room wasn't clean for the duration of the stay. The toilet dispenser was broken and we could've access the toilet paper. We asked reception for more but they run out of toilet paper. Thank goodness it wasn't urgent need but we had to wait 4 to 5 hours to get some replacement and it was put in the broken dispenser which we couldn't access. It was another trip to reception. Nothing was offer by hotel when we mention all of the above. The cleanliness was questionable dust everywhere but we were told it was clean as they change cleaning company. Maybe a bit more training on what are the standard of cleaniless is on a "4 stars or 3" Even the hallway was dirty with cotton bud lying near the lift for all our stay. Will definitly not be back and disappointed of hotel.com advertising the place as a 4 stars which is not. This is false advertisement for your website. Plenty of pictures but the page doesn't let me upload them. Can be share with hotel.com if needed.

The beach opposite the hotel was great and location to biarritz was only 25 min walk

Hotel was located next to the sea not far from Biarritz. The hotel and rooms are very outdated and the photos are misleading. You get what you pay for.

Great location, check in and arrangements for coming / going. Apartment was very run down - kitchen tap dangerously wobbly, front door handle hanging off inside and outside and shower did not work (bath tap connector did not switch between tap / shower). Lots of adult groups drinking with glass bottles around pool. Very expensive for the standard of apartment.

The facilities are very old!

Ac is badly needed in summer when temps can reach 40Celsius... Also mosquitoes can be a problem however hotel is not equipped for that. I would expect more for 140 euro per night...

Stay was great but wifi did not work for the entire stay (we were told too many users were using it, which does not seem appropriate for a Hotel which boasts free wifi). Ended up having to buy an internet pass ourselves. Rest was very good

The pictures do not represent the true condition of the stay.

This property was extremely needing refurbishment , we have paid way less for accommodation & had far superior , accommodation .

Fine for the price. Enough space, good location, and beautiful views. Hotel is very dated and not very clean but it was as expected for the reasonable price.

The hotel is outdated, needs some renovation. The location is very good but I don’t will rate as a 4 stars hotel.

Booked room w/ balcony with sea view of 4* lodging. Was given a ground floor room with parking lot view. After much negotiation, got a 1 st. Floor room with some ocean view in the 3* lodging building. At least the vacation is not a total lost. Property needs update. Very good location.

The hotel was terrible. We arrived at about 7 PM after a long trip with kids and rooms were not ready until 10PM. Once ready there are no towels or soap in the rooms. When we complained the only answer from reception was that they know but cannot do anything about it. The next morning no towels or service either. Spa area is closed an not available either. Really horrible this hotel and ruined our stay. Luckily we only had one night and left first thing in the morning without shower or being able to wash hands with soap. If you want your vacation ruined stay here, otherwise I would strongly suggest against. Now trying to get our money back.

Very nice area .. the apartments needs an refresh

Comfortable but property is dated and in need of renovation. Unfortunately photos over sell it but it was OK, we were comfortable and warm.

We made a terrible decision staying here. The property is disgusting — dirty, unkept, no amenities, even the bare minimum, such as arranging the pool lounge chairs or simple paint touch-ups, is a mess. There is no interest by the property to provide even a decent experience for guests. No WiFi except when sitting by the pool, no help from the desk staff to resolve issues. We left early. This property should be one star and avoided at all costs.

This place was okay for a night, could do with a refurbishment, Microwave and dishwasher handy,

les draps n'étaient pas propres du tout

Pior impossivel... Com um serviço degradante, chegada à recepção as 17:20, recebidos sem alguma empatia, foi nos dito que o apartamento estaria pronto em 30 minutos. Jà para não falar na resposta dada acerca do lugar de parque para o carro: "se houver lugar muito bem, senão tem de se desenrascar!" Voltamos então as 18:00 e nada o apartamento estava ainda indisponivel. Aproveitamos para ir dar uma volta e comer algo. Voltamos por volta das 21:00 e para nosso espanto o apartamento estava ainda por arranjar. A recepçao disse que era impossivel e então foi quando pedimos outro apartamento, que nos foi negado por nao existir o mesmo dispononivel. Prontificaram se a arranjar o apartamento de seguida. Eram 22:00 e ninguém fez nada, foi apenas quando voltamos à recepçao e pedimos para sermos reembolsados e que iriamos aprensentar queixa que alguém apareceu para limpar e deixar pronto o apartamento. Sem nenhum respeito por uma familia com duas crianças que apenas queriam uma cama para se deitar, o apartamento ficou disponivel às 22:30. Tentamos sair as 8:00 e para nosso espanto nao havia ninguem na recepçao eram 8:20 fartos de esperar, deixamos as chaves no apartamento e seguimos viagem. Sem duvida um local a nao reservar. Mas como nos foi dito pela recepçao a culpa é do ebookers. Obrigado

We stayed 3 nights and the room was never made. They even told us to hand wash the towels ourselves!!!! Terrible and rude service. Checkin took 2 hours and the lady did not know how to program the room key.

Old, dirty. Do not recommend

Fabulous breakfast beautiful view from apartment only problem is parking why not put a barrier with a code to access entry?

In the positive side, the check-in receptionist was very friendly and welcoming. He upgraded us to a 1bed instead of the studio we booked. However it went downhill from there. We booked a 4* apartment and got a 3* side of the building. The apartment was VERY dirty to the point we couldn’t even touch the kettle or any kitchen utensils. We had to clean the bathroom after a 10 hour drive as it was dirty. Couldn’t put any stuff on the shelf... My family were surprised that I have booked some place. I show them the photos and it is then I realised I have been put in the “less nice part of the hotel”. This could have been disappointing but there is not excuse for the lack of hygiene. I can’t recommend it.

Great location, friendly staff and clean facilities. We will go back

Location is good. Apartment had everything we needed.

The hotel needs serious upgrade to bring it up to date. It may have been 4 stars somewhere in the 2000, but nowadays it's far from this rating. The location is nice, very close to the ocean and they do offer free parking.

Great location. Right across the street from the water. Very nice view. The staff were friendly and helpful. The rooms are getting a little run down but clean enough. I wish that the rooms had A/C and a hairdryer. But they did have a laundry facility.

Just stay 1 night but was a nice

An excellent location, not far from the beach and on the bus route to both Biarritz and Bayonne. Staff very helpful and a lovely apartment with all that one may need for a short stay.

Great for all

Very good

It wasn’t a nice place to be honest. Very very dated. Sofa bed want clean so I was glad I had a sleeping bag with me.

Everything OK

Great location

The "free parking" was first-come-first-serve and there were not enough spots for all the cars. we had to park on the street. Breakfast felt similarly a little survival-of-the-fittest. I wouldn't have been bothered by any of this at a lower price point, but frankly for 200e / night I didn't expect these hassles.

The stay was awful. Very hot . Kitchen not complete decor unfinished .

Close to Promenade and beach. Nice little bar opposite for tapas and sunset drink. Decor tired inside and out but facilities worked well for us on a stopover.

This hotel is awful, and claims to have 4 stars. It is over priced, the sea view (which I paid extra for), could only be seen if you were over 6 feet tall. The whole hotel was in need of a complete re decoration, the bunk beads were in a space that was clearly designed for a wardrobe, right next to the entrance door, with the top bunk having easy access to the electrical fuse box, ideal for kids to access. Please review this hotel and give it the correct amount of stars on your website - I think 1 star would be generous.

The front door of our room had obviously been broken into many times due to the repairs that could be seen. The door was feeble. The location is superb but the owners must be resting on this fact to be charge high rates. Most of the hotel is in need of an update. The rooms look dirty even though they were spotless.

Extremely overpriced and our room was so old, and rundown. The location was excellent though.

It was the cheapest option, maybe I should have paid more.. the place is run down, back in the day.. it was probably a nice place.. that was a long long time ago.. I hope the fix it up.. they would really benefit from it.. WiFi only I’m lobby..

Nice sized studio with swimming pool and free parking. 15 minutes walk to Biarritz. No complaints.

4 stars? This property does not deserve any stars. Maybe it was 4 stars 50 years ago, but nowadays it is a ruin. No internet, mold smell, one small, shabby elevator (the other one did not work), charging a lot for the breakfast (required to be purchased at check-in). Everything is old and dirty, some doors have holes plugged with insulation. Nobody at the reception in the morning, had to ask other guest to find out that the keys need to be left in the room. The bedroom was so small that was impossible to walk in between the foot of the bed and the wall. Don't get tempted by the ratio price/stars, it is false.

Disappointed at first as booked sea view and we were on ground floor and could only see the sea when standing. Apartment small. A word of warning for Brits- there is no kettle! Microwave only for cooking, plus hob. Biarritz within walking distance and beach at Anglet nearby, but expect steep hills to climb.

Dining furniture not really appropriate. Terrible pillows. No soap and sponge for kitchen. 2 towels for 3 people (why?)

lovely view from terrace. We were upgraded I think, Kitchen area was a surprise but handy/ Staff very helpful, Parking easy. Breakfast good but expensive. Lots of walkable restaurants nearby and great beaches and sunsets. Good for dogs. Fantastic array of architecture. Hotel being renovated Fab pool

The location of the property is amazing, just across the road from the beautiful Anglet beaches, and a short walk into the centre of Biarritz. The resort however is in terrible condition. Parts of the wall, tiles and general room were literally falling apart. I definitely would not consider this a 4 star property, for which I would expect a bit better general condition. The wifi access in our room dropped out halfway through our stay and none of the staff seemed to care, instead suggesting we sit in reception to use it. It is scruffy, cramped, dated but you can overlook that for a short stay while enjoying a sunset from your balcony. The price reflected the condition to a certain extent as well.

Fabulous location near the beaches of Anglet. The staff went out of their way to be helpful. The place is clean and the beds comfortable. Excellent value.

The hotel is easy to find, and parking is secure at no additional cost. Receptionist was very helpful and spoke English. We reserved an apartment room...no: 34. Bedroom area is small and no room to walk around the bed. There is a shelf on the wall...strategically placed for banging one's head. The apartment is self catering but the cooker hob was not operational. There was a sofa bed in the lounge/ diner area...filthy in appearance. Toilet is tiny, separate from the shower room. The toilet has the boiler positioned above it. The flush was not working well, and there was a hint if urine. There is no extractor fan. The shower room is adequate in size, and two sets of towels but shower gel packets are teaspoon size. Lighting was poor because one of the bulbs was non operational. The internet does not function unless you are sitting in the hotel lobby.

Buildings (2) don't look good at all, needs maintenance, cleaning and painting. Inside of unit was actually much better than expected by looking to the outside. We lost appetite to try food, pool and anything else at the hotel. Now Biarritz is extremely beautiful and this second experience with this hotel will not deter us to travel again to that beautiful town. So we will back in 2 weeks to visit this city.

Great value for money. Good sized apartment. Excellent views, stunning coastline.

Located overlooking Anglet beaches with fabulous view of the sunset from the front of the hotel, but also peaceful and verdant fields of the golf course at the rear. Great place to stay if you are happy with mediocre room maintenance. Clean but generally in need of a face lift and minimum staff availability.

Do NOT book this hotel. It is advertised as a 4* residence but I wouldn't even give it 1*!! Nothing that hotels.com advertises about this establishment is true. Cupboard doors are falling off, live electrical wires exposed which is a major hazard for young children especially, the bathroom filthy and when you go to the toilet you bump your head on the hot water service positioned directly above. When we complained, the management were extremely rude, unhelpful and continually contradicted themselves. You are better off sleeping on the beach opposite and saving yourself the money. By far the worst hotel we have ever stayed at in France and we will not be using hotels.com again as they have clearly falsely advertised this hotel and charged a ridiculous amount of money for our stay. It says it is self catering but you have to ask for a toaster and kettle which was subsequently thrown at us by management. There is no shuttle bus, kids club and the pool is freezing and in need of upgrading like the rest of the dump. If we could have walked out we would have but unfortunately all other accommodation was fully booked and we had two young children who couldn't sleep on the beach. A true disappointment!!

Great location & functional space but warne & tired rooms that need an upgrade

WIFI was not connected at all in separate buildings... It should ve omproved. It is not a hotel, but for long stay appartment so that room cleaning service is not available every day. In addition, during high season, it is difficult to find parking space when you arrive late.

Nice pool and close proximity to beach. Staff on the front desk were exceptional! Helped us with all questions and helped us to book rooms in our next stop in Spain. Awesome!

Great location with access to lovey seafront promenade. Room was clean and well appointed. A little dated in some of the furnishings but overall a great value. Our kids loved the pool.

The air-conditioning did not work and neither did the WiFi. Bad service

It is only 3 stars not four, no A/C in the room, the reception closes at mid-night, internet wifi is available only at one building but no wifi at the other building at all.

The condition of the hotel is very old. The heating system was very poor, antiquated and did not work. The room was SO COLD, and the staff did not provide an alternate radiator. The bed is not comfortable, the bedding old. The wifi only worked when the “stars aligned”, otherwise you must go outside next to the lobby to get a signal. Very, very poor. The good thing is the location: it’s next to the ocean and easy access to Biarritz. Otherwise, the place very over priced! I would not recommend.

Very clean, great service only have to be careful while parking. They have big rocks everywhere.

A large rock placed in the car park and invisible when seated in the car nearly brought our holiday to an end when I mounted it in my 4x4. I pointed out that low rocks in car parks was not a sensible thing. The staff were sympathetic and fortunately no damage was done. A leak in the bathroom of one of our 2 rooms was clearly known about but no one seemed interested. The position over looking the sea is great and there is a bakery 1 km away. Good value for the price

Dated hotel but sheets and towels were really old and worn as well and didn't feel clean.

Great location, just across from the beach at Anglet, and a short walk to the main Hun of Biarritz. This is an older hotel, however the room was clean, and having the kitchen facilities was handy. Would definitely stay here again.

The hotel is located in a superb position and we were given a room with beautiful views and a large terrace which overlooked the sea and Pyrenees. The room was clean enough but the building and interior was in need of maintenance, considering it is a 4* Hotel. There were also loose electric cables hanging from the radiators and the pool has missing tiles. The staff however were most polite and helpful.