Quinta Real Huatulco

Super friendly staff, they went above and beyond to make every single day amazing.

The hotel definitely needs a renovation, we got the opportunity to see the renovation plans and exited to see them a reality.

Ubicación

Humedades mal olor mal aislamiento acústico y falta total de asistencia

Die aussergewöhnliche Lage und das tolle Design des Hotels.

Die Küche in den Restaurants war wenig einfallsreich und für den Preis nicht gut genug. Das Personal war freundlich aber überlastet und konnte oft nicht adäquat reagieren.

Variedad en el menú de restaurante

L’emplacement, la vue est incroyable

Établissement vieillissant, service, pas au niveau du cinq

It is an isolated property with the jungle surrounding. Quiet and peaceful. Our 13 year old son loved the pool. Definitely away from the crowds. Gorgeous views. Friendly, prompt staff.

The property is a little rundown and some things were not in line with the price. I.e. the pool not having towels, and when they did arrive they were stained. The food was a bit pricey and because the hotel is isolated we ended up eating there a lot for convenience.

Muy buena ubicacion y la habitacion tenia una vista increible.

Hay mucha fauna local pero es natural por la ubicacion del hotel.

muy buen servicio de todo el personal

Beautiful place great views

Beautiful I love it

Everything

Everything was beautiful. The service was excellent and very friendly. They prepared a special table for us to celebrate our birthday, and everything was absolutely gorgeous. We had a wonderful experience. ✨🎉🎂💖

One of the best views in the whole area matched perfectly with fine dining. Our chocolate cake for dessert was out of this world. I think they actually whipped it up from scratch it was divine.

Views and location.

Nothing

Location, facilities and team were very friendly and helpful. Nestled amongst the hillside it is beautiful and unique. The pools, access to the beach a plus.

Service could be a little slow. Some food seems expensive compared to other places, but the location and views are a winner

Everything. Especially the private pool and wonderful staff

Internet connectivity and TV were poor.

El diseño del hotel es muy armónico, las habitaciones son bien iluminadas y amplias La alberca tiene temperatura agradable y una vista muy bonita de la bahía

El hotel está ubicado en un "cerrito" y para llegar a la playa debes caminar aprox 5-7 minutos hacia abajo o pedir el servicio de transporte, no me molesta caminar pero es lo único que no me gustó

Positives: Room and view very nice, clean and as per advertised on website photos Staff very helpful and accommodating Very private (almost empty) Excellent private beach, swim able and not at all crowded Negatives: Extremely expensive restaurant (90 pesos for a coffee!!!) No coffee machine in the suite. Bright, very noisy party busses going by on highway every 20 min at night were very annoying and disruptive to enjoying the deck

Friends staff, lovely rooms

Nothing

La atención de los empleados y las vistas

Ya se ve viejito

Atencion de todo el personal & Ubicacion @ Limpieza. Una experiencia realmente excepcional

Que solamente estuve una noche. Mi proxima visita sera por una semana

Second visit to Quinta Real for a very enjoyable stay. Kick back and enjoy your stay on Mexico time! The resort, a nice little oasis, not too crowded, nice amenities, love the pools, the beach and breakfast on the deck overlooking the bay. Staff, always very attentive and helpful! Rooms are comfortably well appointed and large with view balconies, some have private and relaxing pools. We had occasion to stay in one of the renovated units, very nicely done with more storage and a small kitchen. Highly recommended, we will return!!

I didn't want to leave. The place is so lovely. The food was good, everything was clean, and the staff was friendly and accommodating.

Outstanding

Nothing

Location about the best in Huatulco, lowest density of all the hotels we saw, above all, great staff: friendly, helpful, eager to please.

Property itself needs care and attention. Showing its age.

This is an older, established hotel with beautiful rooms, elegant dining, beautiful beach and pool area. We had a suite with a terrace and private pool. It was comfortable for an extended stay (11 days) and the view from the room was exceptional. The staff at the hotel is attentive and provides excellent service. The restaurant a comfortable fine dining experience. One caution, there are many steps at the property so if you are not mobile this may not be the place for you. Hotel offers a shuttle service from the lobby to the Pool and Beach area. If you want to enjoy Huatulco and be away from the crowds this is the place to be.

excellent fruit, yogurt granola plate

nothing

Ambientación y vistas desde cualquier habitación. Además, la amabilidad y atención de su personal es excepcional!

Mejorar mantenimiento de cuarto.

Everything

Nothing

La arquitectura es magnifica y la vista a la bahía incomparable. En general el personal es amable (no en la recepción)

Los servicios de tour a las playas asociados al hotel son muy malos y caros comparando con otros lugares en el mundo y considerando el poder adquisitivo local. La publicidad maneja cuatro restaurantes, pero, solo existen dos, el servicio es bueno pero la calidad de los platillos es mediana. Algunas fotos no corresponden con la realidad. La playa frente al hotel estaba sucia (la única dentro del conjunto de hoteles en la bahía) Los administradores (al menos uno) están en formación, son estudiantes. Al dialogar sobre los servicios se resiente una falta de poder de decisión local, la gestión está en manos de personas muy jóvenes... Las toallas para la playa están raídas y viejas, así como el mobiliario viejo y en mal estado no digno de un horel de cinco estrellas y su sobre todo su costo. Ningún gesto de compensación hacia el cliente por la mala calidad. La relación calidad-precio de la comida deja mucho que desear y la calidad no es continúa Tuve la oportunidad de conocer este hotel en sus inicios. Se aprecia un declive, habría que reformular los productos y segmentos de mercado, así como, la competitividad en su portafolio de producto actual. habría que revisar el posicionamiento del hotel. Muchas instituciones de educación regionales lo harían con un costo mínimo o gratis (UMAR, Tecnológico Nacional de México, CIDIR) El gobierno del estado de Oaxaca debería involucrarse más en la planeación y gestión de las playas de la costa oaxaqueña La población local en su actitud al turista es adorable y la amabilidad en los servicios es apreciable, si bien, se considera que los precios son un tanto elevados.

La atención del personal.

Que extiendan un poco mas ele horario del área de piscina y qur no habia toallas.

Easily one of the best hotels in Huatulco. I love that it's small and couple-oriented. Low season is just beginning so I got to enjoy kid-free facilities (a must for me, since I'm a single, solo traveller). My suite had a jacuzzi overlooking the ocean. The beds are incredibly comfy: I had the best sleep I've had in ages. Staff could not be any more attentive & efficient. Would no doubt book here again if I return to Huatulco.

There are some aspects that might make the property more competitive. I'm aware Quinta Real is a luxury brand, but the price for food and drinks is excessive, even for five-star hotel standards. Food is only adequate (far from delicious), so there's definitely a disconnect between the price and the actual food. Access to the beach club and the pools from the suites is inconvenient since the property is built on a hill. To mitigate this, the hotel has readily available transport, but even getting to a point where they can pick you up takes some time. Finally, the water temperature, both in the rooms and the in the pool was unacceptable: the jacuzzi and the shower had lukewarm water only, which isn't great if you're going to use the jacuzzi, and the pools aren't heated at all, so you can't really swim comfortably. All of this, however, didn't prevent from having a nearly perfect stay.

Very spacious resort with good amenities. Amazing view and well nestled into nature. You see and hear a lot of birds.

Outdated and requires maintenance and repairs.

la ubicacion por su vista

el restaurante ya que sus precios son elevados una observacion personal para ser mas competitivos deberian hacer cuando menos en las mañana un bufet que oscile entre 250 y 350 pesos por persona ya que hay mucha gente que sale a los tours que ofrecen en el lugar hay otros hoteles que ofrecen todo incluido pero eso tampoco es practico por lo antes mencionados para la comida y cena armar unos paquetes o bajar los precios de la carta yo creo que tendrian mas gente en el restaurante ya que en diferentes horarios que pase estaba casi sin gente y aun asi tienen que pagar empleados aunque haya poca gente y creo que por ahi se en carece mas los costos

We really enjoyed our stay at Quinta Real Huatulco. The room was spacious and comfortable, and overall the experience does feel like staying at a five-star luxury hotel. The pool is wonderful, the vegetation is lush, and the property feels like a true paradise. The setting is beautiful, peaceful, and very relaxing. The staff was generally very kind and welcoming, and small touches like being invited to feed the iguanas added a unique and charming experience. The food is delicious, and the atmosphere delivers a high-end resort feeling.

The air conditioning could be better, especially given the climate. Food prices are extremely high for Huatulco — easily two to three times more expensive than eating outside the hotel. While the food quality is good, the pricing feels excessive for the destination and makes dining on property feel unreasonable for a resort stay. We upgraded to a private suite with a pool, but the pool lost water every day, which points to maintenance issues. Overall, the hotel feels like it was once spectacular but now shows signs of wear and insufficient upkeep. There were also several small but important details that affected the premium feeling. Upon arrival, one of the bedside tables was missing a lamp (it was later brought). The desk had no power outlets, clearly reflecting the age of the property. When we asked for a solution, we were given a very basic extension cord, which felt out of place for a luxury hotel. Throughout the stay, it felt like we had to keep asking for things that should already be standard and properly resolved. The check-in staff was also less flexible than expected. We requested a one-hour late check-out and were told the room was already assigned, despite the hotel being largely empty. The approach felt rigid and not very guest-oriented.

El lugar excepcional, es un hotel con muy pocas habitaciones en donde el servicio del personal es de lo mejor. La playa espectacular. Repetiremos seguro.

Nada, todo muy bien.

breakfast was not included. the facilities were very nice. the staff was helpful we took a boat trip for snorkeling and whale/etc watching it was awesome. we did this without help from hotel though. we visited several beaches via taxi... beautiful. and the national park nearby was great.

It was too difficult to get to the beach and pool; (over 200 steps down and consequently back up). that was not apparent in the descriptions. So this turned into once a day only, and not everyday. also sometimes there was no staff at these (for towels or food/water etc). The restaurant was more expensive than we expected. There was no coffee / tea in the room so I suppose we would need to go to the restaurant for that? but the restaurant hours were limited. Only breakfast (late) and dinner. They said lunch was available but we never saw that. Additionally, every other hotel had filtered water readily available (since you cannot drink the water out of the tap)...there was no place to get water, though they did leave 2 small bottles in the room each day. Temps were in 80s and water is important. Our other hotels were more intimate and friendly; this was a bit more impersonal, but nice. Most of the staff was great, but check in seemed impersonal, too.

Despite its 4+ stars and luxury description, the $500 Canadian we paid per night was ridiculous. The resort, the accommodation and service were far below luxury standards. The resort and rooms are run down and in disrepair in every way. Our room had a terrible smell, electrical issues, glasses not replaced, just rinsed and turned upside down, private pool wasn’t cleaned once over 7 days and one night a creature was running around inside the ceiling of our room. And this is a shortened list of issues. Poor communication with staff and no follow up when issues were raised was frustrating. Service staff were inattentive when present. Many times there were no staff around at all. Note this is NOT a busy resort! No towels available at pool almost ever. We had to hunt down staff and ask for them. They were stained and frayed edges when provided. Area around pool and furniture not cleaned daily. Beach chairs and towels never set up. Very expensive drink and food prices and virtually nobody dining there. We had to walk to the restaurant to order room service. Room service dishes left outside room all day until 8:30pm despite multiple requests to remove. Sky Bar not operational ever and doesn’t look like it has been for some time. Main bar/lounge lacking in furniture and hardly operational.

This review deals ONLY with the restaurant. We were a party of five with dinner reservations. When we got there at the appointed time there was no one to seat us so we took a table. One waiter looked after a family and ignored us for the first twenty minutes. When he finally took out drink order it took 30 minutes for the five drinks to land on our table. I did notice another table of four came in 1/2 hour after us but were served first. There were four wait staff in attendance and when we gave our order we specified that we only wanted our appetizers first THEN our main course. Of the five of our party four were Canadians and the fifth Mexican who translated everything we said into Spanish to avoid any confusion. When our soups arrived our secretary, who did not have an appetizer had her main delivered. Then three Darado fish orders arrived……we ordered snapper! They took back the Darado after explaining they had no snapper. Why not tell us that in the first place. My wife stayed with Dorado while having her appetizer pushed out of way. All our drinks were finished and we had to leave the table to ask a waiter for more drinks. I ordered the octopus and it was served as a Quesadilla. I could not taste any octopus, just beans and cheese. When I looked in side I swear the chef must have held a photograph of an octopus over the plate because there was none inside. It was also cold so I sent it back just as another two orders showed up so there was little point in ordering anything else. We were going to order wine with our meal but due to the mismanagement of plating we cancelled the order. At the end of the meal a waiter showed up with a bowl of mashed potatoes. It was a side order for our secretary but she had finished her meal an hour before! That was great for comic relief for such a disastrous evening. We called for the manager and kindly explained our situation with most food being served all at once and the total lack of service. She stated that she would make a report. She did not charge me for the mystery octopus main but the bill was well over $5500 Peso. The wait staff looked confused through the entire evening and they never asked if we wanted water, or “how is your meal?” Nothing. When we needed something we had to track someone down and ask. I live here in Huatulco and I have never had such poor service. Quenta Real appears to be a high end resort but their restaurant failed miserably. I will never return. There are many great restaurants in the area that offer superb food and service at a fraction of the cost.

Beautiful views. Comfortable beds. Enjoyed our plunge pool. Friendly staff.

Lack of amenities. Main pool & pool bar/ restaurant, beach access very hard to get to. No fitness facility. Restaurants were expensive. Property is outdated.

Die Lage des Hotels und die Größe der Zimmer. Sehr freundliches Personal.

Niemand spricht richtig Englisch. Dadurch kommt es leicht zu Missverständnissen. Die Klimaanlage in dem Zimmer war nicht gut gewartet, dadurch extremer Modergeruch. Das Restaurant ist völlig überteuert. Wir kennen das Hotel seit mehreren Jahren, die Zeit scheint still zu stehen.

Room itself was nice. We got upgraded to a deluxe king and it was spacious and had a nice view.

I would not stay here again and I wouldnt recommend anyone else stay here. We visited the Quinta Real in Oaxaca de Juarez which was amazing and we thought we’d get more of that here. We were wrong. The hotel feels like it’s been forgotten about by corporate. It is in desperate need of maintenance. Paint is peeling everywhere, there’s an abandoned tennis court when you pull in the gate, and it just looks overall dilapidated. It also felt like no one but us was staying at the resort. Very weird. The food was extremely over priced (especially by Huatulco standards). A single dinner cost me almost $50 by myself. Something you would never pay in town. Oh and the wifi didn’t work. At all. Barely in the lobby, but forget about it in your room. I will say our room was pretty nice because Booking upgraded us. It had a nice view. Highly recommend you avoid - not worth the price.

Amazing view

There were a LOT of stairs to get to the pool

Mucho

La comida a veces le falta pero es que a los Coñombianos nos cuesta la comida Mexicana

Very Cultural, Freindly People ,Awesome Weather

Nothing

Quinta Real in Huatulco is a small hotel with 28 rooms. If you’re looking for tranquility, cleanliness and friendly service and ocean view with a breathtaking sunrise/sunset this is the place to stay. Some rooms have their personal swimming pool with ocean-view. The walk down to the beach was about 8-10min walk and if you’re tired to walk back up to your room; the employees will give you a ride back. However, I did think the hotel bar/restaurant’s food was a bit overpriced for what they served. But you can always go downtown and find more food selection at a better price. Ask for the Presidential Suite, you won’t be disappointed 👌🏼

Muy bueno. Le vendría bien actualizar mobiliario y decoración

Beautiful resort - calm, peaceful and quiet. They have the best service and staff. Everyone is super friendly and accommodating. We loved staying here and we were here a few months ago too. We will highly recommend this hotel to our friends and family. Thank you 😊

Beautiful hotel with so much potential

The list is endless - very very poor internet in rooms, rooms were not cleaned, room service dishes not cleared for days, beach beds were not put out for hotel guests, hotel taxis riped us off, and I can go on and on.

Impresionante la calidad del personal. No se notaban en ninguna parte, pero cuando ocupas algo, aparecen de pronto, uno o dos. El restaurante muy bien, las instalaciones elegantes, la vista del mar impresionante.

Difícilmente se podría mencionar algo que no nos gustara. La piscina pudo ser un poquito más honda, y quizás tantas gradas no sean favorables para turistas de mayor edad, pero lo resuelven con un servicio impecable de transporte interno.

Todo muy bonito y las personas amables, pero una muchacha del servicio en el cuarto nos robó dinero

Best hotel we have been in Huatulco. Beautiful and spacious rooms, great swimming pools, nice personnel. Very clean. We had a great time here and would definitely come back.

Exterior building maintenance could be improved. Restaurant is very expensive.

Loved the room and our own pool. It needs repairs in a lot of areas. We did not have hot water we expected for a couple of days. Great beach access. Test aunt was expensive so we are in town most every meal. Quiet which was nice.

The place is beautiful and has the best views.

I wish it had extra place to shower and to get change considering it’s a beach resort and sometimes people leave straight to the airport from the beach. Also the receptionist need to have the same information, we were told something and another person told us completely different information so it’s a little confusing.

Great stay, unbeatable view and good food at Quinta Real. The personnel was very attentive. We got a room upgrade in a fantastic suite with the best view ever.

My husband and I stayed at Quinta Real for one week. It was quiet, relaxing, and had incredible views of the beach! The staff was excellent; thank you for your amazing service! The food was great but we found it overpriced compared to what you could find in the city. The hotel also needs updating and could do with more ventilation and painting touch-ups to revitalize it.

The property and rooms are excellent, the food is good but a bit overpriced. If you stay in the upper area, it takes a lot of climbing the stairs to go to the beach. Overall, if you want to relax and enjoy the pool and the beach, this is the hotel to be in. The only negative thing is that you cannot walk to the little town of Santa Cruz, the hotel is too far and it takes over an hour, you have to take a taxi to get there, there is nothing much outside the property.

Las camas en las habitaciones están muy viejas.

One of my favorite places to stay

The staff is akways willing to assist.

Our first room had a bad view. We never used our room amenities fully because we were surrounded by strewn garbage on the walk down to our private pool. Service was lacking, we waited long to get served at the restaurant, pool area, and to get towels/ chairs on the beach. At one point we couldn’t use the jalapas reserved for guests on the beach because some non- guests installed themselves and there was no staff to resolve this issue. Insufficient parking. Restaurant food is overpriced and bad quality. The hotel entrance is beautiful, and the beach access is nice, that’s about it.

I like the cleanliness, friendly staff, location with the breath taking view.

I love the location, friendky staff and cleanliness. Daniela is very nice and alk the other staffs.Superb💯

Clean, quiet, gourmet food, beach and pools. All very nice and welcoming

Location is absolutely perfect, facilities are super nice and staff was outstanding. It feels very private and exclusive all the time

Food could be a bit better, especially for the price.

The staff is amazing. The hotel is beautiful and the service is outstanding. Love the food. A few details could be better and newer such as the shower cortin and couch’s cushions. At the beach, sometimes strangers would use the hotel’s palapas and the guards would take long to prevent this to happen.

The private pool, and the beach club were really great! The staff was very willing to suit our needs and made us feel very comfortable. Thanks a lot!

The infrastructure is visibly not new. The Compressors necessary for the air-con in the rooms are very loud and never stop. Once you notice it, is annoying. Some people might get used to, but for noise-sensitive people, can be a problem.

The hotel is gorgeous! Our room was beautiful and spacious, we had a balcony with great views and a hammock and our own pool! We didn’t want to leave!

The facilities and staff are incredible! It's a wonderful hotel with a beautiful, uncrowded beach. The rooms are very comfortable and large, and the bed is excellent. You can rest well, and if your plan is to unwind, you can achieve it here. Now, on the other hand, the restaurants are good but not great. Prices are very high if you consider that the food is just “ok”. I was very keen to stay in the hotel everyday to eat there, but decided to go out most dinners.

Amazing property with top class amenities and staff

Beautiful place, excellent service, restaurant menu very limited a bit overpriced

The property is certainly 5 star with amazing views of Tangolunda bay. Beach club was excellent and the service there was first class.

Small non all inclusive. Incredible view from room. Quiet, friendly attentive staff, great uncrowded pool/beach area. The pool sitting area needs updating and rooms are dated but ok. Great walking in area and close to 2 small towns for restaurants, souvenir shopping

Great amenities and location, food was delicious!

Logistics of bar service at pool could be more efficient. But staff was really kind and treated us really well.

The location is absolutely gorgeous with beautiful scenery and view of the ocean. I feel that there should be a little bit more care taken with cleaning the outside walkways and steps, etc. I would also like to see railings in the pool area. It is not an easy place for a senior citizen for walking. The staff was very friendly and tried their best to look after me with my special diet needs.

Views, delicious breakfasts, beach services. Just slow service, need more staff, AC was not fully operational in our room. There are a lot of stairs, be prepared. However they do offer shuttles to beach.

We enjoyed our stay very much. The location, beach area, pool, and the excellent view of the bay. The staff was helpful and pleasant. Food was incosistent and overpriced. In terms of the facilities the wifi was nul in our room and in some of the public areas. Tv signal was intermitent and did not have any entertainment chanels in English besides news from CNN. The Hotel has seen its best glorious days and it is in serious need of repairs and renovations. Once upon at time you can imagine by the decor and design that this hotel was the place in town. Price wise the cost per night and food is not justifiable. However malgre some of the inconveniences wr really enjoyed the peace and the beauty of the surroundigs an our balcony. Now that we know what to expect we hope to visit again but with a different plan.

Nice

Service Cleanliness was awesome

The hotel is very lovely. The views are magnificent. The rooms are spacious and quite comfortable. The staff was always quick to attend to our needs.

Some rooms have better views than others, but I doubt they cost more. Room 120 has only a partial view of the ocean, but a terrific view of some vegetation and the carreterra nearby. I could hear traffic from our balcony. That was disappointing.

My sister and I stayed at Quinta Real in February. The staff were very friendly and helpful. Gabriela kindly offered me an upgrade to my room, and helped with reservations to great restaurants. Juan was also helpful, always pitching in with a ride or luggage or recommendations on snorkeling. The thing about Quinta Real is that it is very private, and whether it is the beach or the pool or breakfast, it is easy to get very attentive service. If I had one suggestion, it would be to turn off the music at the reception desk. The sound of the water is enough and the view is spectacular.