Mercure Manaus vs Similar Hotels

Multiple guests describe rooms as spacious, comfortable and with great views; some note older construction and minor maintenance issues but overall room comfort is highlighted.

Rooms described as spacious and comfortable, but some complaints about maintenance issues.

Rooms are mostly comfortable and spacious, though some reviews mention issues needing repair.

Rooms are frequently described as large and comfortable with good beds and storage, but several reports mention noise from the street, low pillows, occasional missing toiletries and an AC failure — overall mixed-to-good.

Mixed to negative mentions: reports of maintenance issues in bathrooms and at least one review reporting cockroaches; some reviews said showers/rooms were only just clean.

Some complaints regarding cleanliness, including dirty tables and old building conditions.

Overall cleanliness was noted positively, with mentions of clean rooms, though some cleaning issues were mentioned.

Multiple guests mention 'nice clean rooms', 'limpo' and good housekeeping; one review noted a bathroom drain odor but overall cleanliness is consistently praised.

Generally reported as central and convenient (close to shopping and central areas) by several guests, though a minority mentioned it felt not central/unsafe for tourists.

Many guests appreciated the hotel's great location near shopping and amenities.

Location is consistently praised for being near amenities and attractions.

Many guests praise the location: close to Manauara/Manaura shopping, convenient base for Manaus and easy Uber access — consistently positive location feedback.

Predominantly positive: many comments praise very friendly, helpful and professional staff (specific praise for reception staff), though there are a few isolated check-in/staff attitude complaints.

Overall positive experiences with the service, though there were concerns about professional handling of overbooking.

Service was highlighted as friendly and professional, with numerous positive comments about staff.

Staff repeatedly described as friendly, helpful and resolutive (allowed luggage storage, quick help with AC, attentive receptionists); service is a clear strength in the reviews.

Mixed: a few guests praised an excellent breakfast, but others found breakfast options limited, slow service for specific items and prices high (some specific complaints about cost).

Breakfast praised for quality and variety, though some concerns about food temperature.

Food quality received praise, with many enjoying the breakfast variety.

Breakfast is frequently praised ('muito gostoso', 'many options', tapioca made to order) but some guests noted limited replenishment late, small service area and occasional staffing bottlenecks — overall positive with minor issues.

Some amenities problems noted: requests for smart TV unmet, noisy air conditioning/motor, missing toiletries/water/robes reported by guests — uneven amenities experience.

Positive mentions of amenities like the pool and breakfast, with some room for improvement in equipment.

Good amenities including pool, sauna, and gym, though some maintenance issues were noted.

Amenities include a rooftop pool and parking and generally useful facilities, but guests noted the gym was unavailable, Wi-Fi could be better and breakfast area/staffing felt constrained at busy times.

Clear negative sentiment: several guests called the hotel overpriced (expensive breakfast, drinks, and extras) and reported overcharging or poor value compared with expectations.

Generally seen as good value, though some felt the pricing did not match the experience.

Some concerns over the price in relation to the quality of accommodations.

Multiple comments cite 'excellent cost-benefit' and good value for the room size and service; several guests explicitly called the hotel a good choice for the price.