Hilton Garden Inn Providence Airport/Warwick

Location

I was staying in hotel to attend a wedding in another hotel nearby which was my priority. However I was pleasantly surprised by many aspects of the Hilton Garden Providence airport hotel. Peaceful breakfast area with great breakfast options, with private nooks to chat to family friends on calls, read , relax in adjoining lobby area. Free iced water and tea coffee in the lobby, all day. All reception staff were really friendly and courteous and really helpful , facilitating early check in and late check out no problem. Rooms very clean and comfortable. Quirky and interesting art pieces at reception and in lobby. Fun atmosphere with lots of wedding parties coming and going. Also it was connected to the Ironworks restaurant a great spot and across the parking lot a great Mexican bar! All round would really recommend!

Black out curtains were inside the nets, was a little confusing re whether the curtains were closed ! Maybe rooms could be a little brighter, with light (natural or electric) ?

Great room. Accommodations were great!

Nothing

There was an unexpected $24 parking fee. We stayed 2 nights total. Room was very clean and quiet. Staff were pleasant. Breakfast is not free. Average $15 for breakfast Also the 2 bottles of water in the room are $3 each even if you are Hilton Honors. You have to be a gold level honors member. We were a level below. Give me a break!! Comfy bedding and pillows. We won't be staying here again. Better value elsewhere, unless you have to be nextdoor to airport for a flight

Location,

Room wasn’t updated. Musty smell Cabinet wouldn’t even close over refrigerator. Bathroom too small

Nice lobby and room

Convenient location

Nothing

One of the greatest hotel experiences I have ever had. Anthony and Jacob showed us exceptional hospitality and customer service we felt like we never left home. Highly recommend this hotel over others in the area, everything about this place is good family fun.

I had a fantastic stay and couldn't be happier with my experience. Jacob, Anthony, and the rest of the staff were incredibly accommodating, friendly, and went above and beyond to make sure everything was perfect. Their hospitality truly made the difference. I highly recommend this hotel and will definitely be back!

Everything wss perfect. People are very nice, everything went smoothly. Loved my stay

Breakfast was very good Beds were comfy Room was clean Hotel was clean and didn’t smell weird

If it rain hard tv is on the fritz

Great location, had everything we could possibly need and restaurant attached was awesome!!

A nearly perfect experience. What detracted from perfect? Guest rooms are cleaned only once every other day, and Nothing is replenished: No fresh towels, No new coffee and tea pods for in-room coffee maker, no replacement of bottled water. Surely trash cans can be emptied, used towels removed, and products mentioned above can be replaced EVERY DAY. Guests must appear at check in counter to request “extra” items. All else was Wonderful: crisp modern decor, showers, light bulbs, and AC worked! The staff was very responsive and helpful.

Jacob and sue at the front desk were the best! They made us feel comfortable to ask any questions and made the atmosphere all that more pleasant! The hotel and our room was very clean and we have no complaints!

I've been staying at this hotel for around 4 months and I've had a great experience. The staff has been incredible, special shout out to Darcy and Jacob. Thank you very much for making stay unforgettable.

Clean rooms, great guest experience all around and the restaurant attached is phenomenal

Outstanding Service from Jacob and Darcy – High recommend I recently completed a 4-month business trip and stayed at the Hilton Garden Inn, and I cannot say enough good things about the incredible service I received from Jacob and Darcy. From day one, they made me feel truly welcomed. Every evening when I returned after long workdays, they greeted me with warm smiles and friendly conversation that instantly made the hotel feel like home. Their attention to detail and genuine care turned what could have been a long, impersonal stay into a comfortable and enjoyable experience. Jacob and Darcy consistently went above and beyond—whether it was helping with requests, remembering small preferences, or simply checking in to ensure everything was perfect. Their impeccable service made all the difference during my extended stay. If you’re traveling for business or pleasure, this is the place to stay. I’ll definitely be returning and will be asking for Jacob and Darcy by name. Thank you both for making my 4 months here so pleasant!

Friendly very helpful staff

Not a thing

Convenient for travelers.

They have to provide receipts to customers, when check out.

I appreciated that the maintenance worker responded quickly to clean the elevator after a group of teenagers spilled a drink and smeared Nutella on the elevator wall. His prompt attention helped keep the area clean, safe, and welcoming for everyone.

Our air conditioner was not as cool as we like it, but it was comfortable.

We used this hotel for our wedding room block and they were so easy to work with! Angela and Darcie were always prompt in responding to emails, and sent monthly updates as to who booked in the room block. Everything the weekend of our wedding went so smoothly, and we even rented out a room to host a farewell breakfast which was really fun. I would definitely recommend this hotel for room blocks, or even just a stay in RI!

Stayed here before and always loved it

Location was near 95 Waitress at breakfast was very sweet

I thought the price for the room inc breakfast was too high. We booked room 30 mins before we arrived

It was OK. Odd that the menu said you had to purchase bottled juices. For over $300/night, seems the hotel could have a juice bar. 3 egg omelet was TINY.

Price gouging due to the World Cup. This same room on a Saturday night before or after the World Cup was over $100 less per night. The shower had a bottle of hand lotion instead of conditioner, maybe staff can't read English?

It was easily accessible. Good amount of parking. Updated interior

Nothing.

Muy bonito me encantó

No tiene estufa

Cleanliness

Over alll good

Friendly Staff. Roomy and very clean accommodations. Loved the restaurant.

The rest was very packed

I thought this was a solid experience. Check and check out were easy. The service was very good. The room was spacious and had comfortable bed, good wifi, excellent bathroom. I liked that they had a little market that I could buy a microwave meal. They also have a very nice restaurant that is attached and it was very popular with the locals. The location is great, and since I was renting a car, the car rental was right across the street. Also, you could walk to a little cafe or Mexican restaurant on the next corner. (They don't have an airport shuttle, but if you go in the rental car area, you can get a ride on a cart to the terminal.). I would stay here again.

Stayed here one night as the result of a travel delay. Booked inline via Booking.com. Received a message which appeared to be from hotel, confirming reservation. Arrived at hotel 10 pm, exhausted (we are two senior women) to be told that they didn't have our reservation. The person at the front desk was DARCY (hope that's the correct spelling): leaped to our assistance, finding a phone number for Booking and not settling for AI "help". Though she was working alone and had others to attend to, Darcy stuck with us until our reservation finally came through. She was more concerned than we were! In the morning (working a lot of hours) she greeted me by name and was concerned about my transportation arrangements: she said that if my driver failed to show, she had an Uber account and would help me. (Everything was fine.) The room was absolutely fine. No problems at all: clean and comfortable. But this review is really about Darcy: she is an extraordinary asset to the hotel. She was so sincere, so kind to us, so genuinely concerned. What a lovely human. I hope that somebody in charge gets to see this and tell her she is so appreciated. I don't usually gush in reviews, but she is special.

I am a lifetime Diamond member of Hilton Honors. I have never seen more apathetic service at a Hilton property. I was moved to complain for the first time to Hilton through the Guest assistance contact and was promised on multiple occasions that the local HGI management would reach out to me to discuss my issues. In keeping with their utter lack of care, I have heard nothing from them for over a month despite me reminding the corporate Guest Assistance multiple times that the local management had done nothing. My suggestion is to find another place to stay if you have any expectation of professional service.

I have stayed at this location several times and always had great service. On this trip Jacob at the front desk was great and very helpful in helping me. Thank you Jacob

Great stay, Darcie at the front desk was very welcoming and helpful!!

Great stay. Front desk agent (lady with blonde hair) was top notch. Clean and comfortable stay

Did not have breakfast. Wish you would offer Continental breakfast

Too much noise by the pool late at night.

No breakfast included so didn't have it. Expected to be able to get a cup of coffee on my way out in the morning but no coffee available from the urns by the door. They'd run out.

The staff person, Tristan, who checked me in refused to speak up. I'm hard of hearing (but wear hearing aids so you wouldn't know it) but Tristan refused to speak at an audible volume. I struggled to hear anything he mumbled at me. He refused eye contact. I observed him speaking jovially at a normal volume with men - just not with this elder woman. I had to interact with Tristan constantly as my room keys failed to work 4 different times. Very aggravating.

Vicinanza al terminal aeroporto

Migliorare la reception

I’ve stayed at this location about 15 times. The rooms are always clean and affordable. Darcie at the front desk is super friendly. I plan to continue to book my hotel stays in Warwick here. Added bonus they have a great restaurant attached..

Great hotel! Amazing staff! Super convenient and always a great stay! This is the only hotel I will stay in after previous stays in the area!

Everything

N/A

Terrible noise of the neighboring room, including children knocking on our door both nights after midnight. Room next door with unsupervised young children age below 10 years old, throwing objects against our side door inside our room until 1:00 am. Went to the front desk at 11:30 pm to kindly ask how to curtail the excessive noise and the banging on my outside door as well, in the middle of the night. I was told someone else called the police regarding this problem and was advised to go back to my room. Nothing was done to stop the noise, and no police officers or staff showed up after repeated requests in a kind manner. Also, the morning before, starting approximately 5:30 am, the banging and excessive children's screaming without an adult in the room was not addressed. As a traveler, I can say that minimal to nothing from the staff addressed this situation, and I have not experienced this in 30 years of travel. I realize staff members do not have control over patrons, but this needed attention.

I did appreciate after bringing up all of the issues with the room that they were able to credit some money back

The toilet in the room was leaking. The ceiling fan did not work at all. Not to mention when they cleaned the room, they didn't restock the toilet paper or the wash rags.

I travel a lot for work, and Jacob was one of the friendliest front desk concierge I have ever met! He was so helpful and really wanted me to have a great experience. He made me a life long Hilton person forever!

Not happy. On Feb 5th, Thursday night around 930-10 PM, I booked a stay for Feb 7th - 8th on booking.com. Somehow the order went through as Feb 5-6th. I awoke on the 6th to the reservation being cancelled but my CC was hit. I called Booking and was informed that Booking would call hotel and move the reservation to the 7th -8th. They were awaiting the call back from hotel and would return a call to me which never happened. On Friday the 6th, I was driving by the hotel and decided to stop in and inquire. I was told I could book the 7th - 8th, with CC AGAIN, and that a manager would return a call to me to resolve the billing. I never received a call. Upon check-in on Saturday the 7th, no manager on site and still no call. So i have two hits on my cc, and no call back.

Not happy. On Feb 5th, Thursday night around 930-10 PM, I booked a stay for Feb 7th - 8th on booking.com. Somehow the order went through as Feb 5-6th. I awoke on the 6th to the reservation being cancelled but my CC was hit. I called Booking and was informed that Booking would call hotel and move the reservation to the 7th -8th. They were awaiting the call back from hotel and would return a call to me which never happened. On Friday the 6th, I was driving by the hotel and decided to stop in and inquire. I was told I could book the 7th - 8th, with CC AGAIN, and that a manager would return a call to me to resolve the billing. I never received a call. Upon check-in on Saturday the 7th, no manager on site and still no call. So i have two hits on my cc, and no call back.

Habitaciones correctas, como muestran en las imágenes y con todos los servicios mencionados. Buena relación precio calidad. Ubicado bastante cerca del aeropuerto.

Poca variedad en las opciones de desayuno, pero dentro de todo estaba bien

Friendly staff

Shower smelled like pee and was very dirty

It was a pretty good stay.I enjoyed the facility

I didn't get a chance to dislike anything.It was an over night stay. But I use this facility whenever I am in town.

My son and I stayed at this hotel during the blizzard and the staff made the best of a bad situation outstanding. We were stuck in R.I traveling back to Jacksonville Florida. Pam and Kim were so kind and as I sat in the lobby watching them care for everyone's demands and keeping a smile even when some customers were kind of rude .. tension was high due to flights being canceled. Thank you so much for making this horrible situation bearable..

Darcie has been absolutely sensational for the past four years. Every time I arrive at the Hilton Warwick Providence, she greets me by name with the biggest smile. She makes me feel remembered, appreciated, and genuinely cared for. She is always accommodating and goes above and beyond to ensure my stay is seamless. It’s because of team members like Darcie that I continue to return. She is a true gem. I also like the Restaurant ironworks is excellent. After driving all day for work, it’s nice to not need to do any more driving. I’ve never had a bad meal! They have a corn bread, shrimp dish that’s to die for a must have

I chose this location because it was close to the airport and I knew that the restaurant next door Iron Works is excellent. However, when I arrived I found out that this property is exceptional; the lobby is warm and welcoming, almost as welcoming as Darcie and Angela (the Blondes) at the front counter. They were professional, courteous and made my day after a cross-country trip from LAX. I won’t be staying anywhere else when I travel here for business.

Very friendly and helpful staff!

We stayed at the Hilton Garden Inn Providence Airport/Warwick earlier this month. We got up (very) early and used the handy covered walkway to get to the airport terminal. During the flight, I realized a had left my diamond ring in the room. I called the front desk to explain our situation. After a couple of searches, it was located by the staff. In particular, Lee Buchanon was very helpful as she kept me informed every step of the way. I want to say how grateful I am to the staff in helping us recover a very personal item. Jacob at the front desk was very courteous and professional. Sign me a grateful customer. Sue Z

Thank you for being awesome

I stayed here for an extended time because I was working in the area and I had a great experience at this hotel. The rooms are always clean. The staff is always nice and the attached restaurant is nice amenity. Special thanks to Darcie at the front desk for always making me feel welcome!

I’ve been staying at this hotel since September for work, and it has truly become a home away from home. The staff is consistently warm, professional, and welcoming, making every stay comfortable and stress-free. Darcie and Kim especially stand out — they go above and beyond to make guests feel valued and taken care of, and their kindness never goes unnoticed. The hotel is always clean, well-maintained, and peaceful, with comfortable rooms and great amenities that make long-term stays enjoyable. Housekeeping does an excellent job, and the overall atmosphere is safe, quiet, and relaxing. I highly recommend this hotel to anyone staying short-term or long-term — the service, cleanliness, and genuine hospitality make it an outstanding place to stay.

Jacob went above and beyond what was expected. He shared details regarding the stay moments after my arrival and walked me through the breakdown of my bill/ deposit. It’s nice to experience such prompt, friendly service.

If you are going to stay in Warwick RI, the Hilton Garden Inn Providence Airport/Warwick should absolutely be where you stay. I routinely visit this hotel on business, and I can promise that there is not a more warming, attentive and generous staff anywhere in the area. I stay in hotels all over the Northeast and I can honestly say this location is better than all of them in regard to staff, cleanlines, upkeep and location. Worth a mention is that attached to the hotel is an excellent restaurant called Ironworks that you can access from the lobby. Bonus points, if you want a good laugh make sure to see Darcie at the front desk, she is guaranteed to lift your spirits with her positive energy and wit. Stay here you won't be disappointed.

Left to early for the breakfast, early flights from the airport seem to have nothing to eat or coffee at that time. Other then that close proximity to airport is what we book for and the Iron Works restaurant

At least coffee in the early morning would be nice

Breakfast is good. Staff is good.

My heat was not working. Did not get an adjustment on my bill. Also I did not like being that close to the elevator.

Amazing staff always helpful and friendly. They will answer any questions and are great about letting you know any local things to see.

We were in RI for our 17th Anniversary and this hotel was one of the best we have stayed in. As soon as we stepped in the lobby we were greeted warmly and I noticed how clean everything looked and smelled(I'm a bit of a clean freak). The front desk staff made sure we knew where everything was and what was available. We had a King Suite that was very clean, comfortable and spacious. The hot tub and pool area were very clean and the outdoor patio area was amazing to sit at in the evening. Our stay was perfect!

It was in a very convenient location

Building was clean, parking a little tight as restaurant in same building is very popular, breakfast is expensive and nothing fancy enough to warrant the price, but the room was nice and quiet and the bed was comfortable.

My only real issue but it's a big one! The heavy drapes do not go over the entire big window, only the sheers go across the entire center of the window. Parking lot lights shine in the window all night long and the sun comes in first thing in the AM, I slept poorly because my room was not dark at night. The tracks for the drapes do not run across the whole window so clearly this was an intentional choice and it negatively impacted my entire rating for my stay.

Missing coffee in the room. There was only tea.

Stayed again, hotel comped us a room last time for a broken toilet. This stay was fantastic. I highly recommend this Hilton hotel. Great staff, clean new rooms, everything is great. Highly recommend.

Across the street from airport garage.

Having to walk from parking lot on the side of the building to front to check in at almost midnight. As a solo woman traveler it was a bit scary.

Exceptional service from the time I arrived until I actually left (of course with a late Check-out time) Everyone was very professional and extremely polite and friendly. I just wanted to thank the entire staff and wish them a Great Holiday Season! Also a Huge Shout out to the Wonderful Restaurant right there in the same building. If you’re by Green Airport stop by the Restaurant you won’t be disappointed I would give them a 5 Star Review!!!

Location.

First room we got was not cleaned, walked into someone else’s dirty room. Second room was also filthy, bathroom floor was leaking from under the floor boards. Needed shoes to use it. Disgusting all around.

It was my first time at this hotel, I'm very happy with everything and I'll be using this place as my regular stop off twice a month from now on.

Great location, friendly staff and very comfortable.

Comfortable, clean, close to the airport

Rates a little high.

I have traveled frequently over the past three years. In most cases I stay with Hilton as a Diamond member. The stay at HGI at PVD was one of the best I've had overall. From the staff professionalism, courtesy, room cleanliness, everything made this stay memorable. Hilton, you must work hard to bring your other properties to this level of performance.

The Hilton Garden Inn was the perfect place for us and our guests to stay for our daughter’s wedding. The hotel rooms were a good size and very comfortable, and they made the sure the bride and groom had an extra big corner room so hair and make up could be done there. They even brought in a rack for hanging dresses and extra chairs for the girls. Breakfast each morning was downstairs where you could choose from a very good buffet breakfast or food made to order, both for a price. It was convenient to eat there and enjoy time with our wedding guests. We had the Rehearsal Dinner at Iron Works, which is attached to the hotel and was great, so no one had to drive. Then when the wedding ended at 9:30, we arranged to have the after party at the Jefferson Speakeasy across the street from the hotel from 10:00-1:00, which was a big hit. It was also super convenient for some of our guests that flew in from out of town, since the airport is a 10 min walk away and I believe there’s a shuttle service. Definitely recommend the Hilton Garden Inn for wedding blocks. The staff were incredibly helpful setting up the blocks and making sure our needs were met.

Too expensive

Convenient and clean. I have liked this hotel since the first time I stayed there last year.

Paying for parking is still new based on the location. I would expect to pay if it were a downtown hotel with garage parking.