Hempstead House Hotel

Confortable stay

Nice big old building, good breakfast and plenty of parking.

Expected a lot more from a spa hotel, rooms were clean. Unfortunately very dated and lacking that feeling of you’ve paid a bit more to stay somewhere nice, I feel it could do with some updating. I moved rooms from a superior to an executive as superior had a lot after boiler cupboard next door and I couldn’t sleep at all with the noise. There was not much difference in the standard of the rooms, I didn’t feel I would pay extra to book the executive and feel that the standard rooms may be as good as any others but I didn’t look in one. The bedding was not nice hotel quality white cotton sheets, it was dated and matching the headboard! I didn’t use spa facilities as was down visiting family so just using for sleeping and breakfast. If you like a spa then it’s worth staying as the use is included in the accommodation price,

Parking good, staff good, food good, although did try and charge an extra £10 on our mains, fortunately we noticed it!!! The bath plug wouldn’t work - thanks to the lady who tried to help. Pillows are tired - need replacing - a struggle to get to room because of stairs - fortunately I’m fit. Constant drone from somewhere which is annoying! Special thanks for the latte ready for our early start - much appreciated

As always everyone was very friendly and welcoming.

All was fine

Lovely hotel, not huge so personal feel. Absolutely spotless. Staff friendly and lovely pool. Very relaxing break. Worth noting there is no lift so had to use stairs. Not an issue for us but worth knowing if you do struggle with stairs so you can ask for an accessible room. Will stay there again.

Great hotel. The spa facilities are excellent and well worth the price. Breakfast was good. Room was good. Nothing I can fault this hotel for. Highly recommend.

Our stay at Hempstead House in Sittingbourne completely excelled against expectations. From the moment we arrived, the staff went above and beyond to make everything absolutely perfect. Every single member of the team was warm, welcoming, and genuinely friendly – you could really feel that they cared about making guests comfortable. The rooms were spotlessly clean and beautifully kept, which made for a really relaxing stay. The spa was the highlight for us – we absolutely loved it. The jacuzzi and hydro pool were wonderfully warm, and even the small outdoor pool had lovely hot water, which was such a treat. It was the perfect place to unwind. The food at the hotel was also amazing – beautifully presented, full of flavour, and excellent service to match. Overall, Hempstead House is a gem. The staff, the spa, the food, and the atmosphere all came together to give us a stay we won’t forget. Highly recommend to anyone looking for a relaxing, friendly, and luxury experience in Kent.

This is our second time here and again we loved the whole experience. Service is great, staff are friendly and it’s a lovely setting to relax. We made use of the outdoor pool facilities as the weather was lovely and then chilled out in the indoor pool area. All the food we had was lovely, and our room was beautiful and clean.

Great place not one complaint

Staff were some of the best i've encountered very friendly & helpful. For my meetings next day, was perfect location, room was in great condition but watch out for the pigeons, if you leave windows open they love to join you in your room!

Lots of free and easy parking in nice grounds. Check in was well managed and the introduction to the room was very good. There are 2 dining areas, both offering good food choices and lots of outdoor seating in the Spa bar. Room is well equipped with a large bathroom with large bath and over bath shower. Staff are extremely helpful and friendly

All ok

Lovely hotel, friendly staff and great facilities.

Wonderful place to stay with excellent staff willing to help all the time. Lovely old fashioned room in keeping with the old house and excellent spa facilities and new gym equipment. The hotel was dog-friendly and although not allowed in the restaurant, they are in the other food area near the spa and breakfast was served in a snug room with only one table so very private. Only issue was the very large bed had two separate matresses joined together, one mattress was lower and in really poor condition so didn't get much sleep. I would've requested a room change if staying another night. The grounds are lovely but maybe need some TLC in some areas. Overall really nice stay and would recommend.

Lovely room, could do with aircon. Very nice facilities, great food, very clean

Nice older hotel. Lacking USB sockets. Old fashioned shower heads. Lovely toiletries. Great service in the brasserie. Food always came out piping hot. Beware of service charge added to your bills. The bar closes early with no warning. The gym is small, but well equipped. They also run classes. All accessible to the public too.

Staff are very friendly and helpful. My room was spacious and was able to work all day. I will be coming back.

Amazing Hotel with fantastic fabulous staff & very beautiful rooms. Will definitely go back again. Thank you so much for a lovely time.

Loved the pool - felt luxurious and private (even though there were other guests using the pool) Great staff and beautiful room in a wonderful setting Breakfast delicious and plentiful The hotel didn't feel too crowded even though they were hosting a wedding Attention needs to be paid to kettle location in the room plus need to have a usb charging point each side of the bed Non slip mat for the bath/shower covered the plug hole if not careful Food was disappointing from the A la Carte Menu and Service was very slow - due to the wedding party?

Could not faulted the hotel great food and staff very helpfull

Mu daughter Ellie celebrating her 16th birthday the slate decorated with Happy birthday in white chocolate and sweets was lovely.The pooland spa very enjoyable.The only thing that wasnt nice was a mojito cocktail asked for,barman made with white rum tonic water ,2 slices of lime,a real mojito has crushed ice mint,brown sugar and it tasted unpleasant.

Stayed here with my partner and we cant wait to rebook soon. Even though there was 2 wedding at the hotel an almost fully booked the staff were amazing and the hotel was truly lovely. It was a perfect mini break for us from work to get some quality time, relax in the spa and enjoy the grounds.

Overall good stay. Hotel was busy with mix of guests including wedding, leisure, spa and families. Bar staff friendly and helpful. Parking adequate. Room comfortable. Pool facilities good overall, although tend to become less relaxing when more guests arrive, so we relished the quieter moments.

Lovely hotel and staff. Would stay there again

Lovely pool.

We always like this hotel. Cosy, relaxed, nice friendly staff, good facilities.

Excellent stay. All staff are friendly, helpful and always professional.

Lovely hotel and facilities spa was fantastic. The only thing for me was the bed. The mattress was a little bit too soft and I am used to a hard mattress so give me backache in the morning. Restaurant was good staff very accommodating and friendly but would definitely stay again and recommend a friends.

I love it

Overall fine for 1 night stay. Room generally comfortable - thankfully a fan available and outside temperature had dropped slightly otherwise would have been a much less comfortable experience. Dismayed to find faecal matter on the wall by the toilet. Attention to detail in housekeeping could be better - reported to reception who apologised, but no offer of goodwill for the experience was given. Disappointed to not be able to access the outside hot tub before 8am - by this time others entered the hot tub including a young child which surprised me. We were departing after breakfast so could not stay longer to use the spa facility. Breakfast ok - bacon was dried out as though it was under a heat lamp too long? Overall ok - parking was fine - only appeared to be a standard plug for electric vehicles- not usable for our vehicle so had to charge offsite which was also a shame.

Welcoming, and breakfast staff was extremely professional and great service. I think that they all are a great asset to the hotel. Spa a little bit small. Gym equipment top speck, how ever water fountain was warm water and in cone cups so not great, as needed to keep getting water. Over all looks lovely and great as a hotel or wedding venue. We actually got married here and the day was wonderful.

It was a fantastic nights stay, wish we could have stayed longer, as we were just passing through! The spa was amazing, lovely warm water temperature, great facilities with sauna and steam room, and really great planning to have family swim slots. The breakfast was delicious, great that it was included in the price of the room and staff so friendly. We stayed in the suite, not much extra a night but the room facilities were fantastic

Staff were extremely helpful at all time, nothing was too much trouble. Room was amazing with comfortable bed and breakfast was lovely. We didn’t use the spa facilities but found the parts of the hotel we did use to be extremely clean and welcoming.

Its a lovely Hotel, beautifully furnished and well looked after reception rooms. Unfortunately, I, the paying guest for all 4 rooms for 2 nights over the Easter weekend, I received the awful room with a slowing ceiling right behind the end of the bed where I had to walk past all the time to get to the bathroom. In the night I had banged my head, forgetting about the sloped ceiling. But the staff gave me another room right away the next morning. I did not realize that the hotel is a dog Hotel and it seems that there are not dedicated rooms just for guests with dogs as I had I am allergic to dogs. Breakfast and dinners were excellent. The pool and Sauna & Steam room are very beautiful but the regulation that on the Easter weekend the pool was closed on Saturday and Sunday at 7 pm and on the public Holiday Monday even earlier at 6pm was very annoying. On normal days the polos stays open until 10 pm, it seems that the guests have not the privilege for staying at the hotel at special occasions to get the same service than at normal times of the years, due to staff payment.

Everything was fine

Great place to say, just check the pool times beforehand if you have kids as it was only 8am-9am and 4pm to 6pm.

Our one-night stay was absolutely wonderful. Every employee had a warm smile and made us feel genuinely welcome. The hotel was spotless, well-maintained, and provided a truly relaxing atmosphere. The food was fantastic, and the service was outstanding—staff went above and beyond to accommodate our last-minute requests. We thoroughly enjoyed every moment and can’t wait to visit again!

DO NOT STAY AT THIS HOTEL****** It’s advertised as luxury but is no better than a holiday inn… in fact the beds at holiday inn are better, the beds are two single beds pushed together advertised as a super king size, when bought to the attention of the management the response is that’s what most hotels do? Yes maybe cheap low budget hotels but not ones advertised as luxury, complete RIP OFF. Worst hotel in Kent.

Good location and facilities. Excellently helpful staff.

An always perfect place to stay.. Hempstead House has always been for several years, my get away hotel even for one night. Its a beaufitful place to stay in and all the staff are lovely and welcoming..

I had a fabulous trip away for my birthday. This was the 3rd time coming here. The last time was 5 years ago for my 40th so thought I'd replicate it for my 45th. Both were solo trips. The pool is lovely, the massage and facial is booked were amazing and the afternoon tea was fabulous. The only downside was the dinner on my birthday. I'd stipulated it was my birthday on booking and been told they'd do something special for the dinner but other than a few sparkles on the table saying happy birthday it wasn't even acknowledged by any of the wait staff. The female staff couldn't even summon up a smile. (The male was friendlier but still not even a word about my birthday) I wasn't sure expecting much but just to be wished happy birthday would have been nice. 5 years ago I got a plate with petit fours and happy birthday written in chocolate but this time nothing. Had I not made a point of it being a birthday dinner would have been different but I had and been promised something. On the plus side the food was lovely. And the rosé wine was the best I've had in a long time. breakfasts were also good and freshly made with plenty of choice for both continental and cooked.

Had a beautiful solo stay here, I was in room 4 at the very top of the building, my room was beautifully accented and extremely comfortable with exquisite quality furnishings. The spa treatments are wonderful and I felt utterly pampered. All the staff are friendly, polite, welcoming and professional, the food although not all to my taste was of excellent quality and freshly prepared. Will be booking an afternoon tea here with friends as it looked delectable.

So friendly and helpful staff. Rooms are lovely and traditional feels

Lovely place to stay ,We had our Christmas party here and the food was amazing ! We will definitely return

Amazing stay. Smooth check in where we were upgraded to a beautiful executive suite. Modern but still lots of character. Lovely pool, sauna and steam room. Polite staff and lovely food. Would happily return there

Very comfortable hotel. Perfect for relaxing after a long drive. Superb. Can’t wait to stay again.

We loved our stay and will definitely return. They kindly gave us a room upgrade. Lovely facilities and super dog friendly

I stayed at the hotel with my partner while I had a broken leg/ankle so was on crutches. I have to say all of the staff without exception were just very kind and went out of their way to ensure I was comfortable. Would highly recommend

Very nice hotel, and good spa facilities. Very clean throughout. The Lakes Restaurant, and adjacent lounge also very nice with friendly & professional staff.

Nice hotel with plenty of character. Service was hit and miss, waited over an hour for towels.

Nothing to complain about

Lovely grounds/lovely building/friendly staff from reception to chefs/barstaff/restuarant staff/housekeepers ypu name it.Spa great/vlean/tranquil great place to relax.Room nice/bed comfy/coffee/tea facilities.Had dinner in lakes restuarant very nice,Excellent attentive service without being intrusive.Food nicely presented and tasty.Thanks kitchen brigade👍Breakfast good choices continental then cooked option both very nice.This was our third visit to this (in our opinion) lovely hotel.Maybe you could find cheaper in surrounding areas but i always bear in mind you get what you pay for and in regards to hempstead house you certaintly get that!9.5/10 Highly recommend.Thank you everyone who again made our stay another one to remember.

Friendly, helpful staff. Amazing ambience. Clean characterful rooms.

Overall good but would have liked a safe and perhaps a small fridge to store fresh milk , chocolate etc

The bath is the room was amazing it went into a jacuzzi.

Lovely old, characterful hotel with a spa and fitness centre. Room was lovely and spacious and bed was really comfy. Bathroom had both a tub and a shower and was very clean - as expected. Food in the restaurant was delicious and there was plenty of choice for breakfast.

We had a wonderful stay, from the moment we walked in we were greeted & made most welcome by a gentleman, he offered to help with our luggage & also showed us to our room which was lovely & spotless. Everything about this hotel is 5 stars. The staff are a credit to the hotel, they are so welcoming and friendly and nothing is too much trouble, this without a doubt adds to the enjoyment to our stay. The food in the hotels Lakeside restaurant is superb. We cannot wait to return. Thank you for our wonderful stay.

Enjoyed the hotels location and it was clean and tidy throughout. I wouldnt rate it as highly as other venues i have stayed at because it lacked some of the elements of a luxury hotel such as some of the staff seemed less helpful than others and the older side of the hotel could do with some tlc in places. A touch overpriced in my view but overall ok.

Very nice hotel

I was very disappointed with 2 things, during my 3 nights stay 1. Towels never been charged. 2. Never got my omelette despise waiting for 30 minutes. Thus I never had breakfast at the hotel during the 3 days stays.

Cramped attic room that was unfit for purpose as you could not walk round the bed safely or in an upright position.

Amazing hotel, lovely. Friendly staff and good prices . Spa is excellent

An excellent place to stay. Staff go above and beyond to make your stay a one to remember.

Great little hotel. Friendly staff, great food and amenities. Room was spacious and clean. The only gripe we have is the farm smell that we couldn't seem to get to grips with.

We booked this hotel as it has a lift and my wife has trouble with stairs. Unfortunately our room was in part of the hotel that didn’t have a lift. We should have asked for a different room but we didn’t and that was our fault. The restaurant staff were all very friendly and looked after us well. The food was well cooked and extremely tasty. The spa was very nice. The room we were in could have done with a clean around the windows where there were quite a few cobwebs and dead flies. The pillows weren’t very comfortable. They could do with replacing. Our stay overall was very enjoyable and we would go back.

Absolutely stunning, beautiful hotel, very clean and grounds, all staff are polite helpful and friendly. Food was excellent. The gym is small but great for us. Definitely will stay here again.

We stayed here as our first night off as mum and dad so was hoping for a good nights sleep. Was firstly disappointed with the greeting we received. We were not shown to our room just told where to go in this massive house we had never been in before !! The room was dark smelled dusty. Was woken up at 4am by stairs creaking and banging above and around us was so loud It kept us up from 4-8am I ended up going to reception at 8am nearly in tears because I was soo tired ! We spoke to another couple who also said there was a dog barking above them constantly from 9pm onwards the same night (we went for a meal so misses the barking luckily !) The staff were absolutely usless with helping me no manager came to deal with the matter I was just told either Icould have a £50 refund or complain !? Absolutely terrible standards especially running somewhere like this you would think guests would be made to feel like there staying in a 4 star and not a 2 star. Especially the money we paid for the room. Never coming back here and we will be telling our wide knit family and friends community about this place !

We stayed in the Ashby Suite which was spacious and beautiful. The only criticism I could make is the sofa bed wasn’t particularly comfortable. All mod cons in the kitchen and a lovely seating area. Bathroom was spacious and modern. Spa facilities were fine and the staff were all friendly and attentive

My only complaint would be my room was very warm even though it has air-conditioning it can only be turned down to 20. That’s the highest I have the heating on in my house and the thermometer was saying my room was 26° even with the Aircon on.

Hempstead House is a beautiful Spa Hotel, surrounded by lovely gardens. It has everything one could want for a relaxing stay. The staff were all extremely friendly and very helpful. Wonderful breakfast in the morning. Would definitely return.

Had a wonderful stay, hotel very clean , staff friendly , pool and spa lovely, dinner and breakfast were great , definately recommend

Very pretty room but the standout are the staff, each and every single one from the receptionist, to the chefs, restaurant staff, cleaner had a big warm friendly smile. So lovely!

Great place to stay, lovely staff,a good base to explore from, highly recommended from us.

Lovely, clean, quiet & luxurious hotel. Spa area is a bit too hot. Evening food didn't have very much choice.

Lovely room bathroom amazing Would defo go back again

Have stayed in a lot of hotels in the past year and this is certainly one of the best

Overall it was lovely but mattress far too soft for back sufferers. Room tidied but bed not made.

We have stayed many times in Hempstead House Hotel and it always exceeds expectation. This time we were in the original part of the hotel. The room was pristine and the amenities were very good. The surrounding gardens are lovely and although we didn't use the spa on this occasion, it looked beautiful and clean. The staff have always been friendly and helpful and the breakfast was very good. Dinner, which was served with a choice of two restaurants, both formal or more casual, was of an excellent standard. I would always return to this hotel when in the area.

Excellent service, staff brilliant and couldn’t do enough for you. Food delicious and great quality. Room a little compact for a family room , but would definitely stay here again.

Me and my new husband spent our wedding night here absolutely perfect. We arrived late and the night manger was perfect warm greeting and showed us to our room to our surprise he was there for breakfast as well. The room was perfect we was greeted by a dove in our room in the morning which we are taking as good luck. The spa facilities were brilliant and relaxing as well thank you so much everything was perfect

It was an amazing experience, we loved interiors, very helpful staff, small but really good swimming pool, spa etc. Breakfast was good too. Enough parking spaces, room was slightly small, has air conditioner and showe room.

We had an amazing stay. A beautiful hotel I’m a lovely location. Friendly and helpful staff. Although there was a wedding that weekend it did not disturb us and we were amazed that it was so peaceful

We have had a fantastic stay at Hempstead House Hotel. The staff were so friendly and helpful. Would definitely come back for another stay.

We stayed here before and after our wedding and found the entire experience was superb. The room was clean, well furnished with good extras e.g. tea/coffee facilities (including nice biscuits!). The shower was fantastic which is one thing I feel often lets other hotels down, so this one was a win for us! The staff were incredibly helpful and friendly, and added extra touches to help us celebrate. The cooked breakfast was faultless and overall I would happily return here.

My friend and I stayed here for 1 night just for a catch up and chill. We had such a brilliant time and there was also a Robbie Williams tribute on that evening. He was brilliant and such a fund evening with everyone up dancing! The food was amazing and the staff first class. On Sunday we had a treatment in the spa then used the facilities before heading back home. We would definatley return, Thank you Hempstead House Hotel

Absolutely loved this place highly recommend

Excellent room, breakfast, and beautiful spa area and pool l

Staff and spa were lovely

Great service, food and facilities. Good base to explore coastal towns of Kent.

Linked to a visit to Canterbury, Hempstead House was wirthin easy reach. We got shown the hotels facilities before being taken to our room by friendly reception staff. The room was very clean and spacious, the pool was great although the sauna a little small, hydro pool very enjoyable. We enjoyed the evening in the brasserie bar, the barmaid Anna was very good company and her local knowledge was very helpful. We didn't eat in the evening however the breakfast was very good and plentiful, served by a lovely lady. Overall a great stay and will definitely stay again.

Excellent customer service all around

Not having up-to date door keys to allow you to access the room I was unable to access my room on two occasions as when the staff had had to let me in with their master key because the keys would not read the door for two days. This has happened they had to give me an extra Metal key to open the door as the electronically key would not work, then the keythat the manager made me aware of that was 20 years old had snapped when I tried to open the door with the key the manager was very rude I felt very pushed distressed and wanted me to pay for this when I simply explained that I should not have been in the convenience of being in the situation where I had to use the key in the first place and I said you had pointed out that you have been using these keys for the last 20 years. Do you not think that they may have been worn due to wear and tear or a faulty key nevertheless I wouldn’t be in the situation, where I would have to use the key to open the door, if the electronic keys would work in the first place and had been up-to-date and not faulty I had found the this lady manager which was around 60 to 70 years old would blonde, curly kind of hair, very rude and very very arrogant. When I explained I would not be happy to pay £50 for a new key as I did not feel at fault also, she had she had pressed me quite a lot asking me squinting her eyes. Why did I not phone up and let them know about a dinner reservation when I politely explained something that came up and I was unable come

Lovely little spa hotel. Had the best massage and facial. So relaxing. Every member of staff I encountered were lovely and helpful. Nice little breakfast in the morning.

We stayed for an evening, the facilities are nice, definitely needs more beds around the pool. The treatments were amazing and fantastic value which I highly recommend. It’s more an older couples retreat than for kids and thankfully we were an older couple.

Comfortable well appointed room. Has grown to quite a large hotel but retains a feeling of a small country house particularly in the old building. Nice pool & sauna facilities. Good breakfast included.

As always our welcome was warm, friendly and very professional. The rooms were ready, clean, warm and very comfortable. Service throughout was attentive, friendly and professional. Thank you.

Beautiful hotel in quiet location, great spa facilities and lovely restaurant. Room was very warm and not great sound proofing, we could clearly hear the guests in the next room using the loo which they did regularly throughout the night so we didn’t get a good nights sleep. No Prosecco in the restaurant which would have been very disappointing however it prompted me to try English sparkling wine which I never would have tried and it was delicious!! All in all a very pleasant stay and we will definitely return.

5 Star's ***** best hotel I have stayed in for a while no issues to be found like perfect all round