Villa Esmeralda

Beautiful apartments, we booked two of them. They had all we needed with kids aged 5 months to 18 years

It was all great

Really great property. The apartment was extremely comfortable and Claudia was super helpful and responsive throughout the stay. The cleaning service was also excellent. Everything was clean, the fridge had the basics stocked (salt pepper) and there was coffee. The bed was comfortable, ACs were great. Best part was the parking. To have a parking garage so centrally located in Ponta Delgado was a huge perk. The streets are narrow so recommend getting a smaller car if possible. Location of the apartment was also excellent, 8 minutes to the airport, walkable town, port and square.

Excellent stay for a group of six girlfriends. We had the largest family apartment with three separate bedrooms. LOVED the air conditioning for an August stay. The bathrooms were well equipped and one of my party was SO impressed that the hair dryer came with a diffuser. She said she's never had that during a stay ever :) Nice touches like coffee, water, and local Portuguese snacks. Cleaning came frequently but was never disruptive. Supplied beach towels, although we did not use them, and everything you would need for cooking. Our favorite part was the courtyard where we ate pizza one night and visited as a group. Would recommend to anyone!

The location was excellent, but as anyone visiting Portugal should be aware, there are hills! This apartment was located about a 10 minute walk (uphill) from the main square/harbor. Nothing too taxing if you are in average shape.

It was an apartment with hotel type amenities, with an easy walk to restaurants and the water!

There was no staff on property, even though there was an office by the front door. The parking is a GREAT perk, but the garage is a tight fit depending on the car.

Schöne Wohnung und tolle Lage.

Nichts zu bemängeln.

The property can be access using the APP or the passcode, it is very convenient; very good location, and private parking for free is a plus as it is not easy to find parking in the area

the bathroom has no door which is kind of weird if traveling with friends

Perfekte Lage, der Parkplatz war sehr praktodch und der Innenhof ist wirklich schön.

Die Einrichtung war zwar sehr durchdacht und gut geplant, war teilweise jedoch schon in Mitleidenschaft gezogen (Couch sehr durchgesessen, Tv-Kommode teils abgebrochenes Furnier).;

Excellent location with all the amenities required for a comfortable stay. I was pleasantly surprised with the drip coffee maker!

I have no complaints

Very comfortable accommodation, every detail was well thought through, had everything one would need for a nice and enjoyable stay in Ponta Delgada. Convenient location with garage parking, close to city center and nice restaurants.

Nothing

The undercover parking in the building was great. The apartment was modern, clean and comfortable. Location really good, walking distance to the old town and supermarket. The entrance code was convenient. No keys to bring or keep and eye on.

The pillows were not the best, either really thick and high or quite flat and low. But that's always a personal preference and not the end of the world.

Casa molto bella, pulita con ampi spazi anche esterni. Parcheggio privato fondamentale in centro, super comodo.

Un bagno in più sarebbe stato comodo

Snel reagerende eigenaren. Onze vlucht werd geannuleerd en we konden gelukkig last minute bij hen terecht. We kregen heel snel de code voor de self check-in. Erg behulpzaam en vriendelijk.

Netjes, schoon, vriendelijk, denkt mee me ons voor oplossing.

Very nice modern apartment (Flat 2), downstairs living room and compact kitchenette, bright upstairs bedroom, large comfortable bed, very good internal bathroom. All very clean and well-managed. The shared courtyard is a lovely tranquil space and you have your own semi-private seating area directly outside the apartment. Digital check in was easy and convenient. On check out day we were given an extra hour’s access to the property to suit our flight departure time. We didn’t have a car so didn’t use the garage but it would be essential if you had a hire car. The street is packed with parked vehicles on one side all the time and just enough space to pass them. It’s an easy walk to all the main facilities and points of interest in town. Recommend a visit to Jose do Canto botanical garden at the top of the street, some amazing trees there.

Reception office rarely staffed so if you needed something you’d have to message and wait for reply. So many light switches you always had to try 3 before finding the one you wanted! Microwave directly above the kitchen sink at head height!

Fabulous location, very helpful sharing some great tips for festive animations in the city. Very modern, clean apartments, perfect if you’re looking to be in the centre but have a little haven behind the gate with a lovely terrace too.

Cosy Apartment, Very clean, Nice location, Private parking

A wonderful place to stay for the week. Great location. The apartment is clean, comfortable and modern. Kitchen was well-stocked with pots, pans and utensils if you don't want to eat out we every meal. It was great being able to park in a garage.

Nothing.

Excellent location and facilities. Kitchen had everything needed. Brand new property. They provided a lovely crib for my kid with blankets and even high chair, baby bath tub and utensils! Early check in and late check out were a blessing.

The wifi logs out of all devices each day and has to be logged back into. Barely an issue honestly

Appartamento molto bello nel cuore di ponta Delgada, pulito ampio e spazioso, ottima base per esplorare l’isola, ottima comunicazione con la proprietaria

Muito bem situado, muito limpo, moderno. Ficamos maravilhados com a casa.

Estaba todo super limpio. Muy bonito , nuevo! La cama super comoda. Una estància muy agradable. Teniamos un problema y solucciono en un momento!! Contentíssima !!! Un 10!!

No tengo nada que decir

Thank you.Quite place, clean and well managed

Limpieza y trato de la persona responsable

El ruido de la calle

Die Wohnung war an einer perfekten Lage, Zentrum zu Fuss erreichbar. Eigene Tiefgarage, ideal für Nutzung Mietwagen. Sehr gepflegte Anlage.

Geweldige locatie in Ponta Delgada. Het appartement was perfect ingericht met oog voor detail. Perfect ingericht kitchenette van alle gemakken voorzien. Eigen overdekte parkeergarage. Goede en ruime badkamer. Fijne en rustgevende slaapkamer met een heerlijk bed. De feestelijke lekkernijen waren echt de kers op de taart! Dank je wel Claudia & team.

niks

Bed, shower and outdoor area

The sink and the microwave: i kept hitting my head on the microwave - the sink was too low

Very centrally located. Secure and well appointed.

All booking and communication remote. Worked out fine.

God beliggenhed i roligt område. Meget rent og pænt, selv opvaskemaskine blev sat i gang og tømt ved daglig rengøring.

Intet vi ikke kunne lide.

Wonderfull apartment in the city center. Just 5 minutes walk to all shops and restaurants. We were just amazed how well designed the apartmen was. It was so relaxing stay at the terrace, our kids enjoyed also small garden.

Zentralgelegen, gut eingerichtet, sauber. Super ausgestattete Küche, Haartrockner, Bügeleisen, Haarglätter. Jeden 2 Tag wurde das Zimmer gereinigt.

Läget och utan yttre störningar

Rumsstädning en gång på fyra dagar

Clean, spacious and in a great area. We loved that there was a small kitchen, coffee maker and housekeeping came to change sheets and towels every other day. It was also very easy to communicate with the property if we had any needs.

We could have used a couple more shower towels.

It feel like an oasis inside of the city. The apartment was immaculate and beautiful

Alles

niks

Beautiful

I can’t think of anything

It's a clean and safe location. Parking was very easy and the room entrance process was easy too. The staff was friendly and location is close to the main city.

Was a bit confusing to check in, or even leave our bags when we arrived early. There was a lot of back and forth and not an immediate response when we waited to get into the space. The courtyard is a bit misleading in the photos (it is shared with everyone staying there. Otherwise clean

Everything. Lots of thoughtful touches, plenty of space inside and outside, immaculately clean, secure parking and common areas…this place was incredible.

Nothing.

Sehr schön, unkomplizierter Check in, leicht zu finden, alles vorhanden was man benötigt

Apartment 2 was exceptional. Okay, it wasn’t cheap but it’s a super place to stay. Just a short walk to the harbour/centre of town. It was probably too big for me alone but would be ideal for a couple. The place was spotless and the common garden was an added bonus. Lovely bathroom and very spacious sitting/dining area.

No body wash lotion in shower - but I had brought my own.

Self checkin, parking at the property. Super nice host and flexible with our request. The location is superb on a quiet block while minutes away from the main square and sites.

Nothing!

great location and very clean

n/a

Posizione ottima, struttura nuova ed estremamente funzionale, pulizia impeccabile, appartamento 1 spazioso e corredato di tutto il necessario, giardino splendido e fruibile.

Niente, nell’appartamento 1, date le dimensioni, avrebbe avuto senso riuscire a fare un secondo bagno

Excellent location! Very spacious apartment. Courtyard was great to wind down after a day of exploring the island!

Parking garage was a bit tight but much better than having to find street parking!

Comfortable, great location

It’s great and there is parking in garage, I will admit pulling in and out of the garage is tight. This is mostly just due to the area, so no fault at all to the owner. Just be prepared and take your time.

We had an excellent stay at Villa Esmeralda! Worth every penny. The rooms were spacious and very clean and modern. The common area was gorgeous with the greenery, and the free onsite parking was a huge bonus and stress relief for us. We were able to rent a car and not have to worry about finding tight street parking nearby. The Villa is a short walk from the center with plenty of shops and restaurants. I'm also a digital nomad so the fast wifi was a huge plus as I was able to get a lot of work done when I was in the room. I'd absolutely stay here again when I come back to Ponta Delgada.

Nothing!

Location Ease of access Parking Amenities

No soap in the shower Could have used a few more coffee pods

Fantastic property on a great location.

Everything was perfect. Amazing staff, location and apartment. The perfect place to stay in Ponta Delgada.

Nothing.

Definitely recommendable👍 Everything was perfect and clean👍

Thank god for the parking garage. Host was excellent

Weather:-)

The location was perfect. Easy to walk to everything. Very comfortable. Highly recommend!

Beautiful setting and very well maintained. The apartment had lots of space and was well furnished. The courtyard setting was so nice and peaceful. Just a short walk to city central and the rental car agency.

Nothing!

Functional accommodation and practical if you don’t intend to spend much time here. Central location, easy self check-in. Garage handy if you need it. Interior courtyard has a nice moss wall design.

Over-polished photos. Apartment interior quite dull and simple. Cleaning standards not great, floor was sticky. Bathroom clean enough but not sparkling and increasing smell of drainage and humidity/ moldy smell during stay. No views.

Great location, responsive host, very nice outdoor space

Kitchen is made for short people

The apartment is spacious, well equipped with a kitchen, good lighting, a terrace and a garage inside the villa. The villa is located close to the historical centre of the town.

No communication with host. Tried to contact them through hotels.com but just got a virtual service. The bathroom floor was gross still stains around the toilet.

Very clean and beautiful with all the facilities that we need! Perfect location and very easy self check in! Very recommended!

Villa Esmeralda was an excellent base for us in Ponta Delgada. We booked it specifically for the kitchen so we could make our own breakfast every day, and the included parking (this is so handy in Ponta Delgada, where street parking can be very hard to find!). Checking in using a code or phone app was easy, and the apartment was really spacious and nice for our stay.

The bed was a little hard for us, but that's obviously personal preference. The kitchen could have done with a few essentials like salt, pepper, and paper towels provided, but that's really minor!

Easy self checkin with code. We had to find a last-minute accommodation due to a flight cancellation and it was very much appreciated how easy it was - from booking to check-in only a few minutes. The appartment is a mix of holiday home and hotel room. Ideal for a city trip for 1-2 nights.

The terrace lacked of privacy.

Clean Attentive staff On sight parking

No freezer Parking spaces very cramped when all units are checked in Most restaurants and stores required a walk and it was uphill getting back

We had a wonderful stay with our our 2-year old! Communication was great throughout and we were even able to check in a little bit early. The location is perfect and it feels very safe. They provided a travel cot, a high chair as well as a baby bath, which was lovely. The rooms are spacious and the kitchenette has everything you need (though I wish the microwave door opened the other way as it's a bit awkward to get into). They have a good amount of crockery and cutlery too. Private parking is provided, which can be pretty narrow, but it was never so busy that we struggled to get in and out of the garage. The apartment is above the garage, so you can sometimes hear the slamming of the door. Much of the garden area is shared, depending on the other guests it may be noisy, but we found that guests were very respectful. We'd definitely stay again!

Beautiful property and really nicely done. Every need was catered for and everything was really new / high quality / in good condition.

Would be good to have some more hooks / hangers

A quiet & beautiful retreat tucked quietly away in the city. Highly recommend!

Excellent location and apartment. No breakfast provided , but none was advertised.

The most shocking moment was when I discovered a large cockroach in the bathroom in the middle of the night. This is absolutely unacceptable for a hotel and raises doubts about the hygiene standards. Moreover, there were problems with the original booking. Although I was assured on-site that no additional costs would be incurred, these were indeed charged after my return to Germany. Communication with the owner regarding this matter was extremely poor. My inquiries went unanswered, which demonstrates a very unprofessional customer service. The initial assurance on-site, followed by the subsequent billing and the lack of further communication, leaves an impression of unreliability.