Mersoy Exclusive Hotel

You might book the Mersoy bellavista but they put you in the Mersoy exclusive the staff shove you in the latter . Couldn’t give this a minus 5 Staff rude and arrogant stop here at your own peril . Worst hotel ever

Nice staff but that’s about it. Room was shocking food wasn’t much better. First room door was broken. Second room poo on sheets and rotten fruit on the side more like squat. Also poo on the door of the public toilets. All inclusive but had to eat out everyday.

Really bad food was rubbish so eat out icmeler was brilliant but hotel spoilt the holiday ,was beaten by bed bugs and room was really bad the telly didn't work lamp shade ware hanging off the wall went in the lobby for Wi-Fi and the sofas were full of cat mess never again will I stay here but would go back the icmeler as the resort was really nice

The hotel is nothing like the photos. We booked through love holidays and paid for all inclusive however the food was rubbish so we had to eat out most of the time. The hotel offers minimal selections of food and even breakfast there is minimal options other than cereal and bread. The cakes and desserts are soggy and taste awful as they are sat in some kind of water or juice. The rooms are outdated and look unclean. It is clear that the floors do not get cleaned and neither do the mirrors or windows. The shelving in our wardrobe was broken and the balcony door would barely open. Cleaners visited our room maybe once or twice during our stay for a week and we had to make our way down to reception if we needed fresh towels or toilet roll. The booking also states that you have a fridge and a kettle in the room but ours had neither. The views of the mountain from the room are nice if you get a higher floor however if you get a lower floor you cannot see anything. There was no entertainment and minimal music or background noise. Overall I wouldn’t recommend visiting and staying at this hotel as it is very run down and isn’t very clean.

The hotel is in perfect location and 5 minutes walk to the beach, staff were friendly and helpful, room and pool were clean. Hope to see you next year.

Fr

Keep away from this hotel dirty rooms damp mold on ceiling pool broken tiles dirty sun loungers the whole place dirty reception man ignorant

I had high hopes for this holiday, but unfortunately my experience at this hotel left me deeply disappointed. Accommodation On arrival, I was placed in the wrong section of the hotel, as the two blocks have very similar names. My first room was unacceptable — the fridge was dirty and the bed had not been properly cleaned. Despite reporting this, nobody came to address the issues. After raising further concerns, I was moved to another room which was a slight improvement, but it had no fridge and no view, even though I had specifically paid for one. Food & Drink Meal times were very restricted (breakfast 8–10:30, lunch 12:30–2, dinner 7–9), and there were no snack bars available throughout the day. Drinks were consistently watered down, and the quality of the food varied greatly — some days it was tolerable, other days very poor. I cannot say it was all bad, but it was far from what I expected. In the end, I found myself seeking out a nearby café by the beach just to enjoy a proper meal. Facilities & Cleanliness There was no entertainment provided at all, which was disappointing for a holiday advertised as lively. The adult-only pool and bar area were much better, but when swimming with goggles I was horrified to see the state of the pool’s cleanliness. It was deeply unsettling. Staff & Service Some staff were lovely and welcoming, but unfortunately this was overshadowed by a shocking incident. I was shouted at, screamed in the face, and physically pushed into a wall by a staff member — simply for trying to help clear a plate. This behaviour was completely unacceptable and left me shaken and upset. Location The one redeeming feature of this hotel is its location. The beach is only a five-minute walk away, and the surrounding views are genuinely beautiful. Overall Experience i made ths most if the holiday but . While the setting and a few kind staff members offered some positives, the overall experience was extremely disappointing. The issues with room standards, food and drink quality, poor facilities, and, most importantly, the unacceptable behaviour of one staff member have left me upset and disheartened. Sadly, I cannot recommend this hotel.

I do not usually write a bad review but after staying here felt I needed to so other people do not suffer this experience. If I could give this hotel a minus rating I would do, I would say this hotel is at best a 1 star if classed as a hostel instead of a hotel. We paid to stay at the Mersoy Bellavista Adult only hotel, but were put here due to "technically issues" with some rooms but would be moved the next day if we went back the next morning, after 4 days of returning to reception to be moved we got told same thing ( however, they told another couple after we had moved away from counter but was still in reception that Bellavista was overbooked) . The pictures added are of the sofas in reception area, disgusting state. The all inclusive package was laughable - the food was awful, no choice everything overcooked and tasteless. The "Chef" couldnt even cook pitta bread without burning it. For the first few days lived on bread and a little bit of salad after that we had to pay to eat out to have a decent meal. The drinks available was Vodka or Gin only definitely not an all inclusive choice, wine or efes and the bar closed at 2230 not what advertised when booking. The Al a carte restaurant was not available. The rooms were not cleaned once during our entire stay and the bin in bathroom to put toilet paper in was not emptied for 3 days( ended up emptying in the bin in corridor myself) and had to go to reception to get towels and toilet rolls. The staff were mostly unfriendly, rude and very unhelpful, apart from the bar/restaurant manager who was absolutely lovely. The only decent thing I can say about this hotel was the location Icmeler is a beautiful place and thankfully this hotel did not cloud my judgement on Icmeler.

It is a good hotel. Nice, clean, with very convenient location. There is a pool, if you don’t wanna go out and just enjoy the sun next to your room. It’s clean. And there is a wonderful sea side in 5 min. Stuff is friendly.

Absolutely hell hole , nothing good to say about anything, should be knocked down ( STAY AWAY FROM THIS PLACE!! THERE IS NOTHING TRUTHFUL ABOUT ANY OF THE REVIEWS ABSOLUTELY DISGUSTING

The hotel's location is in a wonderful place and a two minutes walk to the beach, the rooms and pool are clean, and the staff are friendly and attentive. It's a good hotel for both price and hotel for a vacation. Thanks for everything and I'd love to see you again next year.

Fiyat performans olarak cok iyi yemekleri guzel.personel güler yüzlu ilgili.oda temizligi olarak kötüydü buda benim şansımaydı.tv cekmiyor asansör sık arızalanıyor.yinede oteli bir sonraki seyahatimizde tercih etmeme nedeni degil.fiyat ve personelin güler yüzü tekrar tercih nedenimiz olabilir.teşekkürler.

On arrival we were given a room in the wrong part of the hotel, the family hotel despite paying for the adult only. We were told they had overbooked and we would be moved the next day. The room we received for the night was awful and disgusting, the worst room I have ever seen. Not clean. When we got moved it was ok but still not great. The hotel is very old fashioned and needs updating asap. The food is bad, not much choice and i’m sure hygiene was not great. The staff do not care about any problems you may have. All staff are unprofessional including the owner. If you want somewhere cheap to sleep and use the pool it is just fine, but choose another hotel… 2 min walk from lovely Icmeler beach which the locals are happy to look after you and apologise that you are staying with mersoy “i’m so sorry, please don’t panic” where the exact words of a beach waiter. 10 min taxi into marmaris 600TL (£8) where you will find great restaurants and shopping.

Terrible hotel won't even give it a rating, if your happy with your beds not being changed the entire time you are here then this is for you The hotel staff say they don't speak a word of English and obnoxious Spoke to the manager who says he will get it sorted, nothing gets done Was here for my birthday nothing but terrible service and terrible experience Same food every single day for every meal Not happy at all with this hotel I recon would have better conditions in the army than this I would say this hotel is not even worth a 1 star It is worst experience I have ever had Had no towels in the room for first 2 days was here When asked for room service to clean room by manager They came up chucked the sheets on the bed and left Had to make our own bed was changed 1 time in a week Disgraceful hotel

we booked the hotel knowing it wouldn’t be 5 star but it was very below average for starters there is no activity’s threwout the day nothing for children, around the pool area it was dirty and had a horrible smell coming from the drains don’t expect it to smell amazing but we were havin to hold our noses when in pool or around same as the outdoor bar we didn’t even want to go up to it the smell was disgraceful, bar closing at half 10 even when it says 12 on the site after half 10 you have to pay for your drinks, the food was not edible we had to go out everyday for food even tho we payed for all inclusive complete waste of time, the room was terrible, the bathroom had mould in the shower , toilet seat was broken, bed was far from comfy the bed cover was itchy and just not what we expected, dust everywhere under the bed was disgraceful, we did not let the cleaners in after reading reviews about people had reported stuff going missing we had to go to the reception to ask for toilet roll and towels and had a hard time asking due to the staff not understanding or being rude no one in the hotel had manners no please and no thank yous the only good thing about the hotel was the location , wasn’t expecting 5 star but will not be coming back again

We stayed for 2 weeks July/August 2025. I searched for a budget all inclusive hotel with a pool. This was a cheap option but reviews were worryingly poor, however I needn’t have worried. It’s not the best looking hotel or pool but the food was nice and my daughters 13 and 9 who can be particular loved the pancakes and cereal at breakfast and always found plenty to enjoy at lunch and dinner too, a short walk away is a Migos Jet and a BIM (proper cheap supermarkets) which you can use to stock your room with haribo, chocolate, biscuits and lays for the gap between lunch and tea, realistically even if they added a snack service the kids would rather have a dip into some junk food anyway. The pool was clean, the room was nice and the aircon did the job. The location is close to Icmeler beach front and the town. Although the pool looks too small on arrival it is adequate for the number using it during the day. The staff were hard working and friendly and really helpful. It is a multinational hotel and lots of guests are Turkish and travelling through for short stays so you don’t see the same faces as much as in other hotels. The hotel doesn’t offer evening entertainment although there is a lively Turkish vibe at the bar on an evening, this didn’t make me feel excluded in anyway but we chose to mostly leave the hotel on an evening and explore Icmeler as it’s so close and convenient to do this. WiFi didn’t work in the room though so if your budget stretches it would be worth getting roaming data set up before you get to Turkey or downloading lots of films etc. If you are looking for a budget friendly holiday, I don’t think you should be put off by reviews. I saw one review with a photo of the pool toilet in a mess and thought you would have to catch this straight after the person messed it up as the cleaner seemed to be in there after every use. The one area that I think the hotel could improve on is placement of the hot food during the dinner service as a few nights long queues were forming which could be reduced by dividing the food into multiple areas. I would also invest in wipe down table coverings as the wooden tables are too difficult to clean thoroughly inbetween uses. Overall I would recommend the hotel for its price point and if you have booked and are worried by the reviews that you are reading, please know I had a fantastic time with my two daughters. I felt safe and comfortable the entire time, we had so much fun and wish we were still there. Thank you to the hard working staff who looked after us during our holiday!

My boyfriend and I came to Içmeler for the first time. We arrived at the hotel late at night, and our room was a mess. In the morning, we asked to change rooms, but the girl at reception didn’t speak English and had to call the manager. The manager, Eser, offered us a better room for £100, saying it was in the adult section with no children. We agreed and also paid £20 for the safe. Unfortunately, in the new room, the minibar didn’t work and the air conditioner was leaking water. We reported it, but the staff weren’t helpful at all. However, Sukru and Hamdi at the bar were amazing—very kind and helpful. They were the only good part of our experience. Overall, the reception service was very disappointing.

Me and my three friends made a reservation at the Mersoy Exclusive Hotel. We came to the hotel and when we check in, the front desk manager, Mr. Eser, upgraded us to a room at Bellavista for $150. We paid for the room but the room's air conditioning wasn't working, and when we went to the reception, the staff were rude and didn't speak English or Russian. Most of the staff asked for our Instagram or phone number. It was the worst hotel I've ever been to.

Start with good, rooms clean with good air con, pool area was nice, although the pool was a bit murky looking a lot of the time !!!!! Bar area was not pleasant !!! Glasses was seen to be just rinsed under the taps not cleaned properly, glasses were then left to dry on mucky clothes behind the bar. Ants crawling all over the bar and machines !!!! We went in the restaurant twice in the 10 days we was there and was sick after both times, staff seem miserable which is fine I understand they work very long hours. Cleaners don't were uniform or any sort of identity, so one morning me and my friend woke up to find a male cleaner stood staring at us till we told him to leave !!!! I am a big believer in you get what u pay for, but this place is realy not worth the money. We went with all expectations of eating out and exploring so for us it wasn't as bad as it would be for some who are on a budget. If you just want a base for your head that's fine, bit for a proper all inclusive experience avoid this place xxx

Barda sıcak içeceklere dair çeşit olmaması,otelin bakımsız olması, havuzun 6 da kapanması memnun kalmadık

Location 5* Staff 4* Hotel condition 2* Food and drinks variety 1* Decent place for a cheap holiday, if your going to spend most of the time out the hotel then it’s perfect. Small adults pool and smaller children’s pool. No section on the beach reserved for this hotel, so will need to walk up a little to the open section.

Brilliant hotel to stay in,the staff are very friendly and great at their jobs.hotel is clean,scenic and brilliant for family of any age.pool is very clean,location is very close to beach and center.i would also like to thank you for taking care of us and our holiday. It was lovely to meet Hamdi,sukru and all staff .see you in September…

Needs lots off repairs done ,staff dnt wear uniform or name tags therefore you dnt know who works here,food is awful,same stuff everyday,no food from 2 till 7 pm ,no entertainment, loose fittings and fixtures, hardly any drink choices ,dirty broken sunbeds the list goes on overerall not a good experience will definitely not be back here waste off money

AVOID AVOID AVOID AVOID Do not waste your time or money booking this hotel. The photos must be 15 -20 years old, the place is dirty, not safe major safety breaches, hand rails loose, smoke alarms taken out of rooms to allow smoking, fag burns on furniture, flooring damaged, lifts not working, most walls damaged, paper coming of walls, floors dirty decor in general very poor. Repetitive food most days not much choice, hygiene in restaurant not good.

The moment I arrived and saw the hotel, my first thought was, What have I booked? From an aesthetic or facility standpoint, it definitely needs improvement. The exterior gave off the impression of a motel in a rundown area. The room itself was very outdated, and even the fridge was empty. There wasn't even any complimentary water provided. The food was bland and just adequate, with a very limited selection available. In my opinion, this hotel should be rated no more than two stars—it certainly does not meet four-star standards. On a positive note, the reception staff were pleasant, approachable, helpful, and friendly, which was a redeeming aspect of my stay.

Very run down sun loungers broken and dirty rusty furniture and dirty seats poor and lack choice of drinks and food not the best some staff looked miserable when serving you no smiling or chat food servery staff not in uniform just casual clothes

Location is good dont get people hassling to buy stuff. All rooms are clean and all staff can't do enough for you food is not bad im fussy and they catered for all my needs even went out of there way to cook something else for me and my husband and family

this place is not fit to be even classed as a hotel we checked in 19/9/24 and checked out 20/9/2024 after a long night trying to reach love holidays there are no words i could explain about the shock horror of this awful place please avoid at all cost damp rooms fire doors hanging off food well not really edible the list goes on

Absolute filth .. rubbish hotel .. filthy throughout The staff lazy and ignorant sat on their phones .. Pool bar stinking rotten filthy . Littered with full ash trays and empty beer bottles .. Do not book it .. a tent on beach be a better place Moved out after one night

Please stay clear of this Hotel, we have complained to #LoveHolidays and as yet not heard anything back. It won an award in 2012, but has not been maintained since then. The pool started light green and got darker during the week. Unusable. The pool bar stank of stale drink. The bar ran out of beer (and the other bar was then closed) The food was recycled each meal, the salad became dry, the hot food was cold. The staff wore what they wanted, didn't acknowledge guests, spent most of the time smoking outside or not being seen. The Hotel roof was falling apart, paint peeling, dirty, stained. Our bedding wasn't changed in 9 days, room not cleaned. The toilet was constantly running, staff member came up and said it'll be fine as it'll break down waste gradually and it'll wash away. I ended up fixing it myself! We had to ask at reception for toilet rolls. The balcony door lock was broken, so we asked for a safe (£25) but there wasn't one. The walls in the room were dirty and marked, bathroom vent was broken. We had towels left at room a couple of times, but they didn't take the dirty ones. Ended up with 10 towels. THIS HOTEL is rated 4*, and description on Love Holidays website looks lovely. Sadly this is now a total lie! It's not even 1*. We have complained but heard nothing back! This was our HONEYMOON, we ended up spending money we can't really afford on drink and food out. Please stay clear..

AVOID THIS DUMP !! Returned last week from a weeks stay with my friend . Where do I even start ? We were put in the Belavista building on level 0 . The room was absolutely filthy ! No mattress protectors on beds with a sheet on the mattress and a blanket ( not what you want when it's 31 degrees . Everything in the room was broken and filthy . We complained at reception and we're just sniggered at telling us they would send the cleaner . The cleaner may have come but definitely no cleaning was done before or during our stay . The food was just awful , cold chips everyday and definitely not catered for English visitors. Only beer , gin , vodka or wine available for alcohol . Every member of staff were rude and unfriendly. We returned to our room one afternoon to find that the cleaner had been to leave towels and had opened our patio door and had left it open .. anyone could have walked in and stolen our belongings . While we were there another guest had their apple watch smd power bank stolen from their room .Another another guest who was an amputee asked to be moved to another building as the lift was broken and they charged him £120 to move him . I love icmeler as a resort , amazing shopping , loads of bars and restaurants. I will be returning but most definitely NOT to this hotel !

Absolutely worst hotel I have ever been to in my 50years the food rooms staff was disgusting we am no hotel snobs we’ve stayed in basic cheap hotels and have never received such terrible accommodation please please avoid like the plague save your money and book somewhere else!!!!!

I have been in a lot of terrible places around the world but this one is the most worse one I’ve ever been.

Sehr schmutziges und ekliges Hotel. Die Zimmer wurden uns dreckig übergeben, Zimmerservice putzt Zimmer nicht ordentlich, Tiere im Bett und Außenbereich gefunden, habe viele Stiche am Körper. Kaputter Waschbecken, verschimmeltes Badezimmer, heruntergekommene Zimmer usw. nicht empfehlenswert!!!

Otel küçük bir oteldi odaları çok küçüktü yatakları kötüydü temizlik kötüydü yemekleri kötüydü tavuktan başka hiçbir şey yoktu hizmet yoktu otopark yoktu ilgi alaka yoktu genel anlamda çok vasat bir oteldi öncesinde böyle bir otel olduğunu bilsem kesinlikle gitmezdim içecek kapalı su bile yoktu

Für Kurzurlaub gut geeignet, alles in der Nähe, freundliches Personal, sehr gutes Essen

Çok memnun kaldık. Ailelerin olduğu güzel bir oteldi. Yemekleri tatlıları herşey çok iyiydi. Çalışan arkadaşlar kibar ve ilgiliydiler.

fiyat güzeldi. o yüzden bu fiyata 5 yıldız otel konforu beklemeyin zaten. akşam yemekte ne var diye düşündürmeyen bir otel. hergün tavuk çıkıyor çünkü :) ama lezzet kötü değil. denize yürüme mesafesinde. çalışan personel güler yüzlü. Fatmagül, irem, Ela ve Ege ye çok teşekkürler

Shocking and nothing was done

Arrived at 4.30 am with a 7 year old? Was told they have no rooms and to wait for the manager to arrive after 10am, Even though id booked , paid, got confirmation and emailed the hotel earlier to inform them of arrival time with a reply saying 'dont worry'. The chap behind the counter to be fair did allow the expedia advisor to call his mobile and he did call a taxi for me for my relocation.

Fairly decent hotel. Food below par and bar was almost non existent

Avoid at all costs, and lift didn't work, and unhelpful staff, and food terrible bar not stocked just please avoid

Yemeklerini çok özensiz buldum. Neredeyse her gün aynı kahvaltıyı yedik.

Otel fiyat performans oteli yiyecek icecek ve oda konforu cok ideal her sene gelmeye calisiyoruz.Yemek konusu asiri iyi degil ama cesidi bol oldugu icin illa yiyecek birsey buluyorsunuz.

Near the beach. Breathtaking nature surroundings

stayed there july 2018, first impressions is it badly needs upgraded, furniture and decor is very tired ! on arrival 3am our room wasn,t ready so after 30 mins waiting to have an additional bed added to our room and have someone try to get the aircon working i decided to go and speak to reception , i pointed out that our room that was clearly a 2 bedroom apartment would not be suitable for 3 beds as you could not get the fridge door open with the extra bed and had to climb over it to get to the balcony ! so after a call to the manager we were given a family room which although very thread bare was much better than the other room, rooms were cleaned daily and most of the staff were nice, i would say more than 80% of the people staying the were Russian or turkish , which brings me on to the next point, the food , they do not cater for british so if your a fussy eater then your probably going to be eating out most of the time,its a good location with some good points and many bad points,i paid under £700 for 3 people for 7 nights and being realistic i wasn,t expecting the Hilton for that kind of money but after the extra i spent on us eating out i would have been better paying more for a better hotel.

Booked to stay for a couple of days. Landed up booking for a vouple more days. Staff friendly loved the hotel ( stayed in sister mersoy bellavisra just around corner) Room was lovely. Great pool area. Plenty food great choice although im fussy and stuck to basics. Would definatley return

Do not go here it's not a 4 star barely a one, the "Jill" review on Trip Advisor is fake and put on by the hotel. They have an ant infestation in the food hall, there is no al a carte and definitely no double beds in the rooms. The food is horrible and not kept at the correct temperature, the housekeeper doesn't come and no supervised kids club or any entertainment.. AVOID AVOID AVOID

Checked in very quickly. Service and staff is very good as well as the food. We enjoyed the Aquapark. Hope to go back.

The hotel enjoys a great location. The service is good, the food is good... hotel has an aquapark which is fantastic. Will come back.

Did not have a warm welcome. Only the entertainment (animation) group showed any enthusiasm and friendliness - a big thank you to Okan, Nano, John and Hakan. The Mersoy Exclusive hairdressers offered excellent service and I can recommend a new hairstyle by Ihan.

Besides the location. This is a hotel that does not live up to information given on website or via hotels.com. It is a 2-star hotel. This is based on i.e: - Poor information when check in - Unsteady elevator - Small room with poor pillows. - Urin smell in main area (near the computers) - Small and dirty pool