Plaça d'Informació Turística
Plaça d'Informació Turística, Llucmajor, Balearic Islands, Spain- Park
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Central Location
When you stay at Hotel Amazonas in Llucmajor, you'll be near the beach, within a 10-minute walk of Playa de Palma and Aqualand El Arenal. This hotel is 0.5 mi from El Arenal Beach and 9.9 mi from Cathedral of Santa Maria of Palma. Book now for a relaxing stay near El Arenal Beach.
Check-in from
04:00 PM
Check-out by
11:00 AM
Children
Not allowed
Pets
Not allowed
2 Twin Beds
215-sq-foot room, balcony/patio with sea views
Entertainment - 24-inch flat-screen TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning, fresh towels every 2 days, fresh bed sheets every 3 days
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
20 m2
Sea View
In-room amenities
1 Twin Bed
161-sq-foot room with a balcony/patio
Entertainment - 24-inch flat-screen TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning, fresh towels every 2 days, fresh bed sheets every 3 days
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-99 cm wide)
Room details
15 m2
In-room amenities
2 Twin Beds
215-sq-foot room with a balcony/patio
Entertainment - 24-inch flat-screen TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning, fresh towels every 2 days, fresh bed sheets every 3 days
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
20 m2
In-room amenities
Pets not allowed
Service animals are exempt from fees/restrictions
Cashless transactions are available
Events/parties not allowed
Essential workers only - NO
Property does not offer onsite COVID-19 testing
Professional property host/manager
Property does not require health documentation at check-in
Service animals are allowed
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Great location, good price and breakfast.. basic room would be better with kettle in room . Very small tv . Would stay again
Very close to the beach.
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Les chambres côté rue sont très bruyantes. Mauvaise insonorisation en général, difficile de dormir. Manque de prise électrique vers la tête de lit. Chambre propre dans l'ensemble par contre la salle de bain date un peu très médiocre. Nous avons trouvé au sol des tous petits cafards. A noter cet hôtel ne dispose pas de parking. Il est très difficile de trouver une place. A 600 mètres il y a un parking en terre battue avec des trous. Point positif l'hôtel se trouve à 15 minutes de l'aéroport.
Clean and well presented. 5 minute walk from the beach.
Sehr lauter Straßenlärm
We had a great stay. Lovely hotel, ideal location. spacious bright room. Comfortable bed. Stayed 5 nights and not once were we woken up at night by stupid people coming back to the hotel at night. Close to airport and minutes to the beach. Great pool. Very friendly staff. Amazing selection for breakfast. We will be back. Thank you
La pulizia della camera avviene ogni due giorni. In quarant'anni non ho mai sentito un hotel che non rifaccia la stanza e il bagno tutti i giorni. Nella sala colazione esiste soltanto una macchina che somministra bevande calde, una mattina era guasta e la cameriera si è improvvisata facendo i caffè ad una improbabile macchinetta e facendo scaldare il the nel micronde 10€ rubati. Sconsigliato
Unfortunately I did not like at all my stay in Arenal. I had a room with cockroaches and bugs and cockroaches on the bed. As soon as I arrived staff where not nice. The room was really noisy and I could not sleep at all. Soap in the shower was missing. I also would have preferred if the hotel gave me the toothbrush and toothpaste even if charged.
Hôtel bien situé, proche de la plage et des restaurants. Chambre propre, avec la clim. La piscine est un plus, juste la fermeture à 18h30 est trop tôt selon moi. Je ne captais pas le wifi dans ma chambre.
Hotellet er OK, men ikke noget særligt. Byen er derimod forfærdelig og meget hurtigt kunne vi konstatere at vi aldrig skal dertil igen. Vi blev kun bekræftet i dette, da vores bil var forsøgt stjålet. Alt hvad byen går op i er druk.
Fint og rent rom. Skulle ha en natt. Minus at det ikke var aircondition, eller var en bryter men virket ikke så ble veldig varmt. Ellers helt topp. Nærme strender og uteliv.
Das Zimmer war sehr groß und geräumig. Leider kein Kühlschrank vorhanden. Die Zimmer sind etwas hellhörig, wenn sich dort jedoch einbucht um Party zu machen kann man das in Kauf nehmen. Frühstück gibt es für 10€ mit ausreichender Auswahl ist aber nichts besonderes. Bierkönig und Co. innerhalb ca. 30 Minuten zu Fuß zu erreichen.
El hotel está situado cerca de todas las cosas que importan,playa, comercios, restaurantes. Cerca de autobuses y de el que va al aeropuerto. La piscina muy bonita y grande en xona tranquila. La cama individual aunque comoda me parecio muy pequeña ,podria ser un poco mas ancha Te pueden guardar las maletas sin problema. El check out es mas pronto queblo habitual ,a las 11h00 en vez de las 12h00. En general una estancia muy comoda y agradable. Wifi gratis que funciona 👍
Habitacion hotel y personal perfecto todo
Good for solo traveler. Near to the beach and shops
Nära stranden och smidigt med bussar till flygplatsen (A2) och Palma (25). Rent, hjälpsam personal. Dock väldigt livat på gatan utanför så skulle inte bo här med rum ut mot vägen. Finns lite större matbutiker i närheten Mercadona och en lite större Sparbutik som också har ett café med kaffe, baguetter mm.
All perfect
El hotel esta cuidad y son hamables con algo de renovación. La habitación amplia y limpia. Pero el colchón es malo y no descansas del todo bien
Amazing stay! Easily accessible with bus stops near that go to and from the airport, the beach and main front is only a 5 minute walk away. The rooms were tidy and spacious, and cleaners came often to provide new towels. I recommend everyone to take advantage of their outdoor pool! Would definitely stay again, Hotel Amazonas thank you you for providing a lovely place to stay!
Very clean hotel, nice breakfast, helpful polite staff who work very hard. Great pool, opens at 10.30 till 6.30 no trouble getting sun loungers and only 5 mins to the beach. Near shops and eateries znd bars.
I really enjoyed the pool area even though some construction noise was present. I liked the fact of walking distance to beach, shops and transport links. My hotel room unfortunately was on the street near the 24/7 kebabs shops this made for a lot of noise and the smell of food got into my clothes. I think even if I’d got a different room the walls are thin so I don’t think it would have made too much of a difference. I found the staff to be helpful and polite. Would I stay here again? … no. If had soundproofing then yes I’d happily book another holiday at this hotel. :)
El servicio de limpieza de las habitaciones no es diario. Lo hacen cada dos dias.
It was okay
Noisy Hotel and uncomfortable beds. Good for young party people but not for others. Pool is great though 👍
Sympathisches einfaches Hotel, in dem ich mich wohlgefühlt habe. Tolle Rezeptionisten, gutes Frühstück. Nur das WLAN ist in den hinteren Zimmern nicht zu empfangen. Dafür ist dort der Verkehr kaum zu hören. Viele Minimärkte in der Umgebung. War sehr zufrieden.
Staff made the hotel all of them were wonderful. Especially the tattoed lady on reception even helped me set my phone up (iam nearly 70) breakfast was wonderful.
Very good location a little tucked away from the busy streets so you can get away from the noise. The room was good. The WiFi did not work in the room. First two floors seem to have WiFi. Great value for the price. Good staff. I paid $165 for 3 nights so can’t complain too much.
I was a solo traveler stayed here for 4 nights and was worried about the noise as I had read bad reviews but really it wasn’t that bad. The room has everything you need. Very friendly staff. Peaceful pool area. A good selection at breakfast which goes on until 10. Location is 2 mins away from the beach. For the price this hotel is very good
Gutes Preis-/Leistungsverhältnis. Top Lage um feiern zu gehen.
Habe das Hotel für einen Kurztrip (2 Nächte ohne viel Schlaf) als Basis genutzt. Trotz der großen Entfernung zur Partyscene an der Playa. Dafür kann ich es wärmstens empfehlen. Zimmer mit Balkon Richtung Straße (Verkehrslärm). In meinem Fall hat mich das nicht gestört. Super Preis-/Leistungsverhältnis.
O chuveiro estava quebrado e o barulho que entrava pela janela era muito latot
Great staff and clean apartments. Breakfast lovely too
Affordable, clean. STREET PARKING ONLY!! and is very difficult to find. The fan in the room was very noisy, the bed wasnt very comfortable. The bathroom door didn't open all the way. Housekeeping every two days.
Das Hotelzimmer ist in einem schlechten zustand. Die Wände zu den Nachbarzimmern sind so dünn, dass jedes Geräusch/Gespräch nicht zu überhören war. Der Straßenlärm war nicht zu überhören, da die Balkontüre nicht richt zu ging.
The hotel itself looks decent and the staff very helpfull and kind, but the enviroment all around with 95% 24 hours drunk tourists who needs is just alcool where you can't even have a coffee in the morning o a decent place to eat but a beer and you must walk a long way to find one because you only find turkish doner kebap or minimarket in Spain it is really an horrible experience.
Staff were excellent and ready to help, had a fault with my balcony door, went down to talk to reception within 5 minutes someone had come up to fix it for me. Good location less then 5 minute walk to the beach and bus stops. Nice simple room 0 complaints
Das Hotel ist sauber,beim Frühstück gab es genug Auswahl,mein Zimmer hatte Ausblick zum Hafen-super-der Pool ist groß,das Personal freundlich,hätte mir nur ein paar Infos gewünscht-Internet,Öffnungszeiten vom Pool-aber wenn man nachfragt sehr freundlich,Einkaufsmöglichkeiten super
Sauberkeit könnte besser sein. Für ein Wochenende in Ordnung.
Sehr gutes preis/Leistungs Verhältnis
Excellent hotel with great pool area, nice view and friendly staff. Can be highly recommended!
We were a bit concerned about the safety of the are. But it turn out the area was ok. The room itself was clean with comfortable beds, great air conditioner. The location was quiet unlike the $400 hotel we stay at the night before with loud music until 1am.. we wish we would have stay at this hotel the two nights. The bus stop was just at the hill were you can take the bus back to the airport.. FYA the bus is 5 euros cash only. Back to the airport.
Hotel pulito ed economico,vicino la spiaggia,non ho trovato asciugamani in camera,e la camera non e' stata sistemata il secondo giorno,cmq lo raccomando.
It’s a poor quality for the money paid. The room is very basic, no fridge, no kettle. The tv has mainly German channels, the receptionist seemed to be German too, not very friendly. The other receptionist who probably was Spanish, was nicer. They replace towels every two days and mine was dirty from the beginning so I ended up with this dirty towel for two days. The air conditioning worked great so that’s a positive about this hotel, also the location is very convenient for bus connections as well as many shops and food places.
Nice hotel nice people love it
10 out of 10 faultless flawless. Amazing room, conditions and facilities.
We chose the Amazonas Hotel for our last night in Majorca because it was close to the Airport. It is close to the beachfront with many bars and restaurants. During the night is very noisy with people shouting outside and pushing/pulling things above, so it is difficult to have a deep sleep. Also very difficult to find a place to park a car, hopefully, the receptionist recommend a place to park at the end of the road 5-minute walk. I will not stay there another time. Also, they provided a torn towel.
Très bruyant. Chambre mal isolée.
I travelled with my five year old for a week away during school holidays. We chose Amazonas as it was very reasonably priced and is located close to Palma, so we could enjoy a beach and city break. The check in was smooth and we was given a room on the fifth floor which had a side pool view. We did not experience any issues with noise as I’ve read in other reviews. But I did email the hotel before travelling, asking them to put us in one of the quieter rooms as there was just myself and my young son travelling. They accommodated my request and we had good sleep whilst staying at the hotel. The room was basic but very clean and similar to a travel lodge style in the U.K. the only downside of the room was there wasn’t a fridge to store drinks in and it was extremely warm, so drinks never stayed cold. There was a supermarket opposite so we could always get new drinks quite quickly. The hotel pool was well maintained and a nice place to relax around. There’s a kids pool too and a lifeguard there daily. There was never an issue getting sunbeds which was nice as we didn’t have to rush there every day. The pool opens at 10:30am and is locked up via a gate until then. There is a pool bar which sells food too. Francisco on the pool bar is very friendly and welcoming. He even gave my son a kilo to play with, which was a lovely touch. He would also encourage my son to communicate in Spanish as he heard us learning it together. The reception staff was also very friendly. My son would greet them in German as the ones we met was German. They too encouraged him speaking German which he found a lot of fun. The hotel guests whilst we was staying was a mix of English and German but couples and a few younger groups. They was all respectful around the pool. The hotel was well located at one end of El Arenal, around five minutes walk max to the beach. At the beach you can hire paddle boards for 10eur per day and also kayaks, peddle boats and water sports too. Lots of people swam at night as well as during the day which was nice. We also joined in the fun as the weather was so warm. There is a water park very close by but we didn’t go there. We did visit the aquarium which I highly recommend and we also rode the sightseeing train from El Arenal to Can Pastilla too. It was a nice little trip and not expensive. We used the bus to get into Palma which is 2eur each way per person. Children under five do not pay. It took around twenty minutes and stops next to the cathedral or plaza España, so was very easy. The bus stop is a ten minute walk from the hotel. And bus number 25. Overall I highly recommend Hotel Amazonas. We would definitely return. Great service, well located and very reasonably priced.
It was fine - but the pool closed at 18:30 - the room has no fridge.. it’s just one big room with a bed and the balcony is just two chairs no table - but nice and acceptable
Visszatérő vendégként tudtam, hogy mire számítsak. Kiváló ár-érték arány. Központi elhelyezkedés, a tengerpart rövid séta, számos üzlet, étterem található a közelben. Sok buszjárat megállója is könnyen elérhető. A bejelentkezés kicsit lassú, a kijelentkezés viszont annál gyorsabb. Barátságos személyzet. A szoba nagyon tiszta és tágas volt, bár az ágyak cseréje időszerű lenne. Bulinegyed, ezért akit zavarnak a hangoskodó fiatalok, esetleg keressen csendesebb helyet. A reggeli változatos és ízletes volt. Szívesen választanám legközelebb is ezt a szállodát!
Die Poolzeiten waren eine Katastrophe. Öffnung 9 Uhr und Ende 18 Uhr. Dann wurde der Garten abgeschlossen und keiner konnte mehr in den Pool. Auch gab es eigentlich kein Programm im Hotel
Clean rooms with air conditioning. Located just by a small harbour and the ocean. Some supermarkets just outside and 10 min walk from a bus station. Big lounge and nice pool area. Flexible staff that could arrange for a late check-in, possible to store your luggage. If all your looking for is a safe and clean place to sleep, this is more then enough!
War sehr gut
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Muy bien servicio
Sin comentarios
So handy to everything and had all we needed in the hotel . Nice
Wir waren sehr positiv überrascht von dem Hotel. Wir hatten zu zweit ein Hotelzimmer im zweiten Stock mit Meerblick. Die Klimaanlage war leicht und verständlich einzustellen. Die Zimemr waren sauber. Das Frühstück war klasse und für Mensch die kein Gluten essen dürfen, hat sich die Küche etwas einfallen lassen bzw. War auch darauf vorbereitet. Das war sehr positiv und hat überzeugt. Zudem war der Pool und die Anlage drumherum wirklich idyllisch und schön.
Personale gentile e struttura comoda
Nice place with a good location, but the WiFi was horrible
The area was a party area, far from downtown and airport.
Hotel was amazing
Everything okay, was able to check in earlier. Thank you
Eine gute Unterkunft, auch das Frühstück ist lecker. Nur die Flure sind sehr hellhörig, im Zimmer bekommt man immer mit, wenn der Nachbar nach Hause kommt.. Wenn man damit leben kann: Eine Empfehlung.
The room was basic but had everything i needed for a short stay. The pool was lovely, and big with onsite bar aswell. The issues is my room was 1st on road side, and its the main road out to palma. Very noisey, recommend ear plugs, however the hotel was lovely.
Wurden zuerst ins falsche Zimmer gebracht , hatten Meerblick dazu gebucht. Dachte ich hab mich vertan und es einen Tag lang nicht nach geschaut. Hatte sich raus gestellt das dass Hotel sich vertan hat. Bekam keine Entschuldigung, nur eine genervte Stimmung zurück. Dieser Mitarbeiter ist sehr unsympathisch gewesen, schon als wir ankamen. (Vormittag). Der Rest des Personals ist sehr nett. Hatten kein WLAN (im falschen) Zimmer und im richtigen Zimmer mit Meer Blick letztendlich auch nicht. (4te Etage). Keine Steckdosen am Bett, man muss aufstehen, recht nervig. Mit der Klima auch vorsichtig sein, kann sich in der Nacht über Stunden schleichend verstärken, bin meistens aufgewacht und musste sie runter fahren. Keinerlei „Küchenutensilien“ vorhanden. (Wasserkocher, Kühlschrank). Ein Kühlschrank gab es bisher sonst in jedem Hotel wo ich war, dachte das is normal. Der Pool Bereich is voll in Ordnung, es gibt Drinks und Eis. Zimmer sind gut von der raumfläche, auch angenehm zu zweit nicht beengend. Die Seite ohne Meerblick ist sehr Laut, weil da alle Läden drunter liegen, die eine Nacht war nicht so erholend, auch über den Tag hört man da dauerhaft Musik oder sonst noch welche Töne. Einen zweiten Besuch wird es leider nicht geben.
Nice staff. Basic hotel. Booked a promo room and was given a room in close proximity to a 24 hour kebab shop (just over the road). Kebab shop workers and friends/patrons would treat the place like a night club and were outside shouting, clapping whopping and partying all night. I was woken at 4:30am on my first night and eventually went down to complain at 6am, asked to change rooms due to the noise. I had to come back later to see the manager who offered to change my room but I would need to pay to upgrade at 20 euros per night. There was no apology but an acknowledgement that thus is common as the manager told me they have called the police on the kebab shop on many occasions but it doesn't help. Spent the rest if my stay being woken in the early hours and so didn't have a relaxed holiday. I would choose another hotel next time.
Gutes günstiges Hotel mit schönen Pool und überhaupt nicht überlaufen. Immer wieder gerne.
Checking was smooth and fast. Breakfast buffet is awesome. Staff is very friendly. Hotel is close to the beach. Rooms are clean and comfortable. I would return 150%!!!
Mit den Taxi vom Flughafen 20 min (20€) und mit dem Bus 30 min. Strandpromenade sowie Strand sehr gut erreichbar. Essen sehr lecker. Hotel sehr ruhig. Sehr zufrieden.
Das Hotel hat, erst recht in Hinblick auf das Preis-/Leistungsverhältnis, eine überaus positive Kritik verdient! Selbst der Ausblick aus meinem Einzelzimmer war entspannend ins Grüne mit sogar einem bisschen Meerblick, da die Lage in unmittelbaren Hafennähe ist. Das Frühstücksbuffet war reichlich, lecker und viel besser als erwartet - neben den ‘üblichen’ Dingen auch Obst, Gemüse, Postre/ Nachtisch, Kuchen… Schade dass aufgrund des mittlerweile überall auftretenden Personalmangels kein zumindest Abendbuffet mehr angeboten wird! Der einzige Wermutstropfen war ein katastrophaler WIFI-Empfang, was aber auch an der Lage meines Zimmer gelegen haben mag (zu weit vom m Router entfernt). Auf alle Fälle aber: Empfehlenswert und gerne jederzeit wieder!
Drunk tourists and noisy hallways
Great place, clean, excellent staff, the complimentary breakfast was incredible. The only issue I had was no parking, but found a place a few blocks away.
Good stay.
Cafard dans la chambre
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They had storage for baggage while we waited to check-in, it was great ! The only issue we ran into was the closure right before our check in that made the 24/7(excludes holiday) not as convenient for early check in. The staff called a taxi to be scheduled the night before our check-out upon request it was perfect. But overall super friendly staff and they had a nice pool!
Sicher nie wieder, wusste gar nicht, dass es so schlechte Hotels in der EU gibt. Minimalistisch ohne Ende.
The girl at check in, was very polite and informative. The harbour, beach, shops and resterants are all within easy reach, breakfast variety was more than enough. The only downfall i found was some level of noise coming from the other quests rooms, "would be nice if some people had an awarness of how much noise they are creating! Apon reading the reviews of the hotel i was really sceptical about staying, "but for money its a great little hotel and has everything you need, thats if you dont mind walls being quite thin!
Very clean and friendly staff. Pool is very clean and well maintained, very friendly and helpful life guard. Bar pool is very good. Breakfast is well worth money, lots of choices. Room are great and got very good air conditioner. Location of hotel is very good as well, close to shops and beach.
Although very few groups occupied this hotel, the hotel services were absolutely 100% (primarily food, pool, billiard etc. Clean public spaces, very modernly equipped. Big advantage was the 24h reception for late night check-in. The only negative I found was the room. I mean very poorly soundproofed windows and walls between the rooms and the street (we had room in 1st floor) and absence of blankets. Only thing similar to blankets was a dirty duvet in the closet. I know that for better room you have to pay. It’s same as for TV, Wi-Fi and AC there but that isn’t important - where is it different? In conclusion, I must appreciate the hotel staff, who were always available and willing.
Don't believe some of the horror stories that some other reviewers have put on. Having a read through prior to going made me a bit anxious about what the hotel is like. And to be honest, it ain't that bad especially for the money. The hotel location is really good. Its at the east of the resort but plenty of bars/restaurants and activities to do all around. Its only a 10 minute walk to Aqualand and no more than 5 minute walk to the beach. As its quite close to bars and being a mainly young German resort, it is quite noisy on a night and there's very little soundproofing but its not that loud and my room was on the main road but its mainly only very early in morning, however the hotel has no control over noise from outside. There is bus stops for 23 which stops about 100m up the road which takes you to Palma, other areas of Arenal and Aqualand (if you choose not to walk) and is flat fared at €2. The A2 also runs to the airport from about 6am til about 11pm and is only €5 per way. For the room, I had booked a Single room which is just a single bed (not a double bed) with a small balcony big enough for 1-2 people and a fair sized bathroom with walk in shower. There's a wardrobe with a safe inside but you had to rent it from reception. However, the plugs were no where near the bed which makes it a bit awkward to charge your phone. The room was clean and it was briefly cleaned by cleaners everyday. Only thing is that they never seemed to replace the towels after they took them so after 2 days, I was left with no towels but that was my last day anyways. There is no amenities in the room, with no kettle, tea/coffee facilities, no cups for drinks or mouthwash and no fridge. Its a very basic room, so if you're bringing drinks, remember to buy cups. The biggest problem for me in the room was the aircon, which was non-existent, which ain't great when its 35C outside and 30C on a night during my stay. That's why I rate it 3. If it had working aircon, it would be a 4. The bedding was clean and it was made everyday by the cleaners. There was no damage at all. It was all good structurally. The other guests on both sides were not noisy, however, I probably was, because I was getting up to stuff that most young people do (if you get what I mean). However, as a gay young male, I felt very safe being in the hotel and in that resort. The hotel is suitable for all types of people including families, but just remember that it is a very lively German dominated resort! If that's not what you are wanting, then you need to look at the different resort area completely.
Everything about this place was great and I didn't even get to check out the pool. Always so much other stuff to do.. Couldn't get much more central and couldn't fault the hotel at all. In fact, the only reason I didn't give it TOP marks was through no fault of its own, vis-a-vis, the street outside could get noisy late at night and into the early hours of the morning as revellers made their way back from the beachside bars. It wasn't enough to keep me awake for long but it was there. Might be a problem for some lighter sleepers.
Great stay, but could have done with a mini fridge in the room to keep drinks cold
They don't clean the room every day. Lady from reception with a bad attitude. Breakfast is cheap with awfull coffee. We payd for a proper coffee every day. Single elevator is crowdy for the whole hotel. And so on... The beauty of the island, the sea, beach compensates all of those. We love Mallorca
It was nice hotel, but I would rather have booked air BnB.
Room ok., very dated but to sleep in and shower, it does the job. The beds are extremely hard and the pillows are not much better. Very powerful shower. Clean towels daily. Hotel is clean and nicely decorated. However what let's this place down is the food. Shockingly terrible. Not replenished for people that choose to come after 8pm, even thought the restaurant is open until 9.30pm. Came in one evening to find around 10 flies in the salad carrots. We sat down and my friend went to get some water from the juice machine and was shouted at and told no. They are only for breakfast and if we want a drink we must pay.!!!!! FOR WATER???? I have never heard anything so ridiculous. The coffee and juice machines should be available during both breakfast and dinner. But the hotel is only interested in making money by selling drinks at dinner time and so therefore it's forbidden to have some water or a coffee with your meal. The staff were rude and blatantly told us that we couldn't have water because they won't make money. The hotel is in a good location. This is my 2nd time staying here. Having previously stayed when it was an all inclusive hotel. I will not return as no human should be denied water that is essentially free. We paid to stay here, we didn't not just walk in off the street, so to be denied water is a joke. We were not asking for wine, coke, etc. WATER!!!!
We booked for 3 nights and stayed for 1 night. Hotel is very noisy, rooms in need of major update, floor was not clean, beds uncomfortable. Just a very unpleasant experience.
Booked three nights stayed one. We booked room only, check in was incredibly slow. Once in the room, my heart sank, dated, tatty looking, very basic, floor tiles chipped in several places, sand, grit underfoot. Tv on the wall was tiny, no remote control. We went out for dinner and came back for some sleep. That wasn’t possible, it’s a very busy road and soundproofing is none existent. Didn’t get a wink of sleep. Bed not comfy. So we found another hotel, packed and checked out. Considering check out time is 11am and we checked out around 2pm, the receptionist just said “You’re checking out? Ok perfect” I said yes, we don’t like the hotel. She just smiled…..
Amazing
Worst experience in my life. Hotel from last century very old room facilities. Had to TV remote stinky air-con and no soundproof rooms make. Tried to sleep with earplugs but it doesn't work at all so couldn't do that. Day before my check out reported that have no more shower gel in my bedroom reported that in reception and Unpleasant lady said that can have it tomorrow when domestic come what was unacceptable and disrespectful for me. Food very untasty during breakfast scrambled eggs had green colour. It's not definitely 3 stars hotel it's not even 1. Will avoid everyone to pay bit more and book hotel somewhere else
Although very few groups occupied this hotel, the hotel services were absolutely 100% (primarily food, pool, billiard etc. Clean public spaces, very modernly equipped. Big advantage was the 24h reception for late night check-in. The only negative I found was the room. I mean very poorly soundproofed windows and walls between the rooms and the street (we had room in 1st floor) and absence of blankets. Only thing similar to blankets was a dirty duvet in the closet. I know that for better room you have to pay. It’s same as for TV, Wi-Fi and AC there but that isn’t important - where is it different? In conclusion, I must appreciate the hotel staff, who were always available and willing.
Worst hotel in my life very old stinky and no soundproof rooms so forget about quiet night. Staff don't care if u have shower gel In the bathroom " u can have a shower tomorrow when domestic come" absolutely shocking
The hotel was in a good location. The clients were a little bit loud. A/C did not work well at night.
The hotel was overall goo , however couple of things that may need to think for the future. The wifi is not free and nowadays in every single place you might have a free wifi. Taking in your account that you are in a beach area the swimming pool is just open until 18:30 we believe that it is too early. Breakfast was ok there wasn’t too many options but good.
The hotel overall was clean and the staff were friendly. There was a cleaner every morning who respected your space. Food was average, limited but was okay and you can eat as much as you want, do need to pay for drinks though which we were surprised at. At night, particularly around 8-11pm the outside of the hotel was noisy from the nearby bars. There was a couple occasions of me waking up during middle of night from drunken people coming into hotel. Beds are quite hard and firm, me and my partner prefer softer ones however it’s ones personal preference. Pool closed at 6:30pm which we thought was quite early since we would be out all day then come back to go in pool but it was closing. Would come back again; price is decent and the location is fantastic. 30 mins bus ride from Palma and 15 mins from airport.
Nice location! Great pool! Very friendly and helpful staff! Close to the beach and buses around!
Stayed from 19th May-23rd. Didn't pay much and was only room only. POSITIVES. Great base, used the local bus no:25 2€ per person to Pastilla or Parma Town. Nice restaurants around the area, pool is clean and large, food decent, room cleaned daily. Staff pleasant and friendly. Well run hotel NEGATIVES. if you are in the road side or close by, you will get hardly any sleep. The sliding door is that thin,we might as well of slept on the street. Arenal is predominantly 80% young German men who are very loud and always drunk and smoking. Shouting outside the hotel until 4am coming from the hotel rooms/ kebab shops/ pizza shops in the same street. Spanish workers and students making up the other %. Bins often over flowing, vehicles blasting up and down the street all night. I appreciate we were in the cheap seats but 3 stars for this hotel mustn't take into consideration the noise outside as it can be horrendous. If you are booking a cheap holiday to Arenal and haven't been before, do your research, we found we'd rather be spending a holiday around drunken Germans than Brits as they're not aggressive but I wouldn't do it again. Only stayed here due to its location to the airport
My wife and I stayed for a week13th May to 20th May , modern style hotel , food OK, nice selectof Spanish food , Bar downstairs like a morgue nobody using it , big problem with language as its mainly German speaking guests stay here and staff have little or no English , room was fine cleaned very often by lovely friendly cleaners , we ran into a problem as I left my phone at home and the my wife's phone locked , she needed to phone home for her pin number and asked at reception if they could make a call for harwich she was willing to pay for, receptionist asked her boss who said No, we were gobsmacked ,tried 2 more times same results , only for a lovely girl who worked in the bar called Maria she was most helpful and helped us out with her phone , must say it was shocking treatment from magement, , lots of noise from the streets outside starts about 2 am till 5 am , overall good value for money ,
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
5.51/10Noted issues with cleanliness in multiple reviews (e.g., cockroaches in the room, infrequent cleaning).
Service
8.48/10Some positive remarks about friendly staff, but also negative experiences noted.
Location
9.02/10Generally favorable location close to beach and amenities.
Room Quality
7.47/10Rooms described as clean and spacious, but some complaints about noise and inadequate amenities.
Amenities
8/10Pool is mentioned positively; however, some amenities like air conditioning and Wi-Fi connectivity were criticized.
Value for Money
8.96/10Value perception is generally positive with good location and amenities.
Food and Beverage
7.51/10Mixed feedback on breakfast and food services.
Overall Experience
7.48/10Overall experience has several mixed reviews but has some positive aspects.