Hotel TRH Paraiso

This has been a great hotel but now it’s awful living on its past glory! The internet didn’t work all week !! The air conditioning didn’t work at all !! I am not sure what work was actually done during the recent refurbishment? It claims to be 4star but it’s barely 2star !! Very disappointing!!

Allt var bra och ok jämfört mwd priset vi betalade

Hotel is built on top of the mountain and it has exceptional views of the mountains and valleys. Landscaping around the hotel was basic. Elevators are functional and breakfast buffet was good. Rooms are dated, cooling was bellow average, bathroom had sewer odor due to screwed in clean out ports. No outlets for recharge devices so I had to use bathroom plug. Bathroom had 110 and 220 outlets which was a plus. Balcony had beautiful views if you don’t mind few mosquitoes.

I thought the food choices were great although the food wasnt hot - it was warm at best. Plenty of foods to choose from at breakfast, lunch and dinner. Sunbeds are past their best and most beed replacing. The air con is pretty much terrible. I have to be honest, if you are a hot person, you'll struggle. I had to drag my bed under the fan/AC to try and get some sleep. Hotel spotlessly clean and i thought drinks were good price. It is 20 minute walk to newrest anything so a car would be advantageous. Staff friendly and helpful. I would stay here again.

Air conditioning didn’t work. Too stuck in the 80’s

We stayed for 4 nights with our one year old. The hotel grounds are beautiful and the pool area is great. Hotel is clean and modern and our room was surprisingly huge. The room had a mini fridge great for keeping milk cool. We opted for breakfast only which was good lots of fresh pastries, eggs, juice and good coffee. Cocktails at the hotel are overpriced, 9 euros for a plastic glass filled with ice and local spirits used. Beers and soft drinks were reasonable. Bar tender was a little moody but reception staff are great. If you are staying here you probably want to rent a car as it is up a huge hill and shops and restaurants are not easily accessible. The big down side to our stay was the air con which was blowing out hot air and seemed to get gradually worse by the end of our stay so that the room was stuffy and uncomfortable. Not sure if the air con had broken when we looked out of the window the generator fans were not turned on, or if this is a money saving ploy from the hotel. If this is the case it is very poor for the guests! If we were staying any longer we would have had to complain

Nice

This establishment does not meet the standards of a four-star hotel. As a seasoned traveller with extensive experience in various countries and accommodations of different star ratings, I must express my dissatisfaction with my recent stay. Despite being aware of the hotel’s location prior to booking, we made the prudent decision to rent a car. In my opinion, a car is an essential necessity to avoid being confined within the hotel’s premises. Our room was outdated, lacked cleanliness, and featured an antiquated air conditioning system that proved to be utterly inadequate. The bathroom was particularly neglected, with painted-over tiles, a mouldy shower curtain, and a basic shower that was challenging to maintain the optimal temperature. The reception area was plagued by an unpleasant odour emanating from the drains, and an overpowering air freshener was frequently sprayed throughout the day to mask it. The canteen, which serves as the hotel’s restaurant, exhibits varying quality standards. While the staff is diligent in maintaining cleanliness, they take customers’ plates while they are still dining. The food presentation is often lacking, and the dishes do not always appear appealing. The food labelling is severely limited, but the food is plentiful and replenished promptly. However, the quality of the food is not always consistent, as exemplified by the ribs and spouts combination. Additionally, the food is frequently served cold. No local delicacies to try here unfortunately. I witnessed an instance where the chef, wearing gloves, cleaned spatulas at the cooked food trays after grilling pork without changing his gloves or washing hands. I reported this incident to the staff, but no action was taken. Breakfast was my favourite meal of the day. The pastries, fruits, and eggs were delectable. However, if you are seeking sausage, you may be disappointed, as the hotel only offers hot dogs, don’t worry as spouts, and green beans are available for breakfast too. Drinks in the restaurant are served on a self-service basis, and there is a coffee machine by the bar that produces acceptable-quality coffee. The indoor pool is currently out of service, which was unfortunate, as it would have provided a welcome respite from the intense sun. The pool area also features outdated sun loungers that are extremely uncomfortable and lack the option of mattresses, unlike other four-star hotels. The animation team’s performance was subpar, lacking the professionalism of a children’s club. On our last day, a little effort was made to engage the children. The aqua gym was satisfactory, but the repetitive routine and same music became monotonous. On one occasion, a bouncy castle slide was introduced into the deep end of the pool, too deep for most children. The children’s mini disco consisted solely of music, without any attempt to encourage dancing or teach the children any dances. The entertainment options were limited to bingo, flamenco, and a musical quiz, which commenced after 10 pm. During our stay, the room was not adequately cleaned. Despite the bins being emptied and fresh towels left, the bed remained unchanged. Overall, I would not recommend this hotel. It offers poor value for money, the hotel is outdated, the food is mediocre, and the entertainment is extremely lacking.

The pool is lovely and the gardens are well maintained, which are the only real positives. The room was acceptable, but I was disappointed to find someone else’s hair on the floor — a clear sign that it hadn’t been cleaned thoroughly. The food has been awful. Today’s selection included ribs, sprouts, and tinned carrots, along with a few basic options like spaghetti. The quality and variety are very poor. The hotel also advertises snacks for all-inclusive guests between 3pm and 7pm, but these were never available during our stay. The hotel seems to prioritise Spanish guests — they were given preference when queuing and at meal times. It’s also worth noting that the location is very isolated. It’s a long drive from the airport, and there are no local shops or places to walk to nearby. The whole place feels very tired and dated. The outdoor toilets were filthy, which added to the overall disappointment. Based on my experience, this hotel barely scrapes a 3-star rating. I even asked a Jet2 rep at the airport about the hotel, and he avoided answering directly — just said the area was lovely. That says a lot.

Overall it was ok but attention to detail was lacking. The reception staff were nice but the restaurant staff were rude. The shower head in our bathroom was loose and fell on my daughter’s head. I asked for a kettle to be brought to the room twice and I was ignored. There were large hornet type insects on the window above some tables in the breakfast room. Paint was peeling off the bottom of the bathroom door. The pool was lovely but the sun loungers were covered in leaves and some had bird muck on them and had to be brushed off before use. I would not go back unless I had no choice.

Excellent value

todo perfecto

This hotel has lovely staff and the gardens are beautiful. It’s a real mixed bag! The pool does not open until 11 and is spoilt by the amount of rubbish and leaves floating in it. We did mention this during our stay but despite the managers assurances it remained very dirty. Most of the sun beds are covered in bird poo. I told the lifeguard and he told me to go get a cloth from reception. The rooms are very clean and the house keeping staff lovely but updating is needed. On the weekend a crowd of local children arrived and there was lots of loud screaming not helped by the animation team playing VERY loud music and darts right by the pool. With so much space I’m not sure why they would play darts with sun beds in the back ground. You defiantly need a car unless you are happy to walk to the main road which is about 20 mins downhill. There is a nice restaurant near by called Ramos. The views from the restaurant are wonderful and lots of choice at breakfast. The hotel needs work to have a four star rating.

교통이 조금 불편한 것 말고는 모든 것이 훌륭합니다. 에스테포다 버스터미널이나 마베야쪽에서는 택시 이용을추천합니다. 요금도 10ㅡ15유로 정도입니다. 그리고 리셥션에도 매우 친절한 스태프가 있습니다. 특히 Mr. Jaime와 Miss Tania는 투숙 객들에게 아주 좋은 호감을 줄것입니다.

The staff are lovely and the rooms comfortable but that is all I can say. There is no sound proofing and you can hear every squeak, cough and sneeze from your neighbours above, below and beside you. No peace or relaxation. The food is below par. Limited choice and often cold. On our last night 3 coaches of children were delivered with no effort made to accommodate anyone needing some quiet time. We have had to book another hotel for our last night as the noise is unbearable

This is a wonderful hotel. Very helpful kind friendly staff. Nothing too much trouble. Fantastic breakfast in Breakfast Hall. There is EVERYTHING there could possibly be.👌🏻 Very clean hotel, excellent room. Clean throughout. Daily service from Maid is great. Thankyou. This hotel is NOT situated next to any shops,bars, restaurants...... Be aware. Not suitable for people with disabilities nor walking issues. It is placed in a rural spot. Which is lovely if you wish to get away from it all. Great for WALKERS, GOLFERS. (Near alot of golfing complexes). Not the infirm. If you are able bodied you can easily get taxis to go out or walk to a nearby bus stop . ...you need to walk to main road. Had a great stay there. The Animation Team work hard at night in the Lounge for the patrons. Well done.

Todo muy bien, las vistas son maravillosas, tanto hacia el mar como hacia la montaña. El hotel no es nuevo, pero está muy limpio y bien conservado. Bufet de desayuno y cena muy variado, correcto.

The bed was so comfy

Staff very friendly and reception staff welcoming. We has breakfast with our stay and there was a great selection to choose from.

This hotel is central between Marbella and Estapona - ideally you need to hire a car/bike to get around. The hotel does a really cheap deal with a local company who deliver/collect from the hotel. We ordered one the day before, they arrives at 7.30am the next day (our choice by the way) and by 8am we were on the road! Only 15 euros/day for full insurance. Staff were really, really helpful. We only went for the b and b option but the choice was huge - hot food (not always hot but pop in the microwave and perfect), meats, cheeses, croissants, juices, hot drins, fruit, yoghurt etc etc etc - tonnes of choice. Pool was lovely, bar staff were great, as were waiting staff and cleaners. Ok so the floor wasn't swept every day but that's a small issue. Also there is a 3 euro charge/day for the safety deposit box but once we were settled in the hotel we left wallets, phones, passports, cash out in our room and there was never an issue here either. Great beds, you can ask for extra pillows. Currains nice and thick so dark at night. If youre on the swi.mming pool side of rhe hotel then there can be a vit of noise from the bat etc but in 14 nights we only heard it twice. If you want a quieter room then request one with a mountain view. It's not the most modern hotel but everything works eg lifts and there's plenty to do - table tennis, table football, pool, petanque ( all chargeable or deposit required but all dead cheap) Great place to stay as long as you don't want to be right in the centre of all the 'action'.

We stayed here as a family of 3 at the end of August and I am so glad I choose to ignore some of the more recent reviews as we had a great stay. we stayed all inclusive and found the food to be a very good standard, each day had a different theme as well as the usual kids and salad sections, drinks was good and available from 10 30 until around midnight. you could get beer, wine and soft drinks at the meal times but spirits and slashes from the bars. You could also get portions of crisps and olives from the bars which I believe was available all day. check in was very quick, we was on the 2nd floor with the mountain view, the view was amazing and the room was clean and large, it was slightly dated in the main bedroom area but still nice enough. The balcony was a decent size but does only have 2 chairs when we had 3 people staying in the room. Entertainment on the evening generally started at 10pm which was quite late for us so I can't comment on this. But there was day time entertainment around the pool which was good and they tried to get as many people involved as they could. The pool was amazing, lovely and warm, a great size and there was zero rush for sunbeams in a morning, the pool opened at 10am there was never a queue it was a very relaxed atmosphere with the pool only feeling more full around 3pm in the afternoon. The pool bar only opens from 4pm until 7pm which I found very strange as I would expect this to be open from when the pool is open in peak season. There is an indoor pool this was closed and looked like it had been for some while, the jacuzzi on the pics online is also no longer there. The only downside for us was location. The closest shop is on the Main Street which is a 25 min walk along a road with limited paths, we did this once with our 6 year old daughter but not again as it wasn't safe and was far to hot. We did taxi down a couple of times we was 6 euros each way. We also took a taxi to the beach we paid about 25 euros each way again not bad but not an amount we would want to spend each day going to the beach. The hotel no longer offers any kind of shuttle service. Check out was easy and we found all staff to be helpful. I would recommend this hotel and would return despite the location if just for a relaxing week more hotel based.

For us it was convenient as we had a wedding nearby but the hotel is tired and in need of renovation.

Just returning from a 5 night relaxing break at this hotel. The pool is a fantastic feature with the water being a lovely temperature and in a natural setting. There are activities to be involved in during the day if you choose to - 4-7pm is when it gets the most liveliest. The hotel is very clean and the room was comfortable. We stayed all inclusive and definitely good value for money. If you like to dine in a quieter environment then I would advise an early sitting in the restaurant. We didn’t really venture outside of the hotel very often but there is a local beach about 1/2 an hour away (walking). If you’re looking for a chilled few days in beautiful sunshine I would most certainly recommend this hotel.

Having read previous reviews, I did not have high expectations but I found the hotel to be absolutely fine, breakfast was plentiful, the pizzas were delicious and the drinks were cheap. Our room was extremely clean and comfortable and the pool area was one of the best I have been to. Staff were polite and helpful especially the young man serving in the bar area during the day. Its worth taking a trip down to the seafront at Estepona where there are many lovely restaurants to enjoy, cost us about 25 euros in a taxi that the hotel reception kindly called for us.

Lovely hotel, amazing staff, food, drink and outdoor areas are wonderful. A lot of the pictures on the reviews are very old, the hotel has had a refurb throughout so don’t be put off by the pics. Food is wonderful & there is plenty of it to choose

Bonito y comida

Great Hotel!!! Good food excellent service

Udsigten fra altanen mod bjergene var fantastisk. Værelset - som resten af hotellet meget slidt. Væggene papirtynde, som at sove sammen med sine 20 bedste venner. Mangelfuld rengøring, ingen bademåtte, afskallet maling, døren til værelset har været brudt op - dette meldt i december 2016 og stadig ikke repareret, 8 år senere!! “Hot breakfast” var iskold, juicen fra koncentrat - i Spanien, appelsinernes land. Alle overflader beskidte og ikke rengjort. Mange børnefamilier og larm i den kæmpestore restaurant. Check-in var virkelig søde og rare. Dyrt i forhold til det topmoderne, superlækre hotel, vi kom fra i Sevilla.

Good property, good staff , shuttle service works very well. My room had very high windows ( not a great design ) however excellent for the price. Exactly what I needed. Breakfast where awesome. Daniela ( a hostess ) super dedicated and an awesome worker. The hotel surpassed my expectations.

Good wiew. Good service allthough the english was not the best. Resturant food expensive and 3/5 for the alternative buffé. 1/5 becuase drink not included. Room was ok, I got a glas with dried lipstick on. The shower handle was not clean at all and old. Very smal tv. Also got a room with 2 side door beetwen that could entry to the other room. Good if you have family with kids. I could her the other person breath. Pool was also ok. For a 4 star hotel was this not worth the money. Recommdation to the hotel: 1: staff with good english speaking. 2. Rooms with better shower handles. 3. Bigger TV with smart functions. 4. Better food options , ask the guests what they like over time , and go after that.

Consigliatissimo, forse ho pagato un prezzo da bassa stagione e ci siamo trovati molto bene

Slitet hotell. Det blev fel direktivs incheckning vi fick ett rum som redan var upptaget av andra. ( !) Fanns ingen bäddmadrass det fick vi begära. Garderobsdörren gick knappt att öppna och stänga. Fick hyra vattenkokare av reception. Ingen safe box utan att hyra. Poolområdet var ok. Dålig service i baren . Hissen lät som den inte haft service på länge.

Friendly and helpful staff. Good location for golf and beach.

Nice hotel , quite far from anywhere but just used an Uber. A bus leaves every day to the beach at 10 for a few euro Plenty of entertainment going on , did not use the restaurant or go but looked fun when we passed.

todo correcto

Probleme reception 😡😍

Beautiful room . Clean . Friendly staff

The pool was outstanding, we stayed one night. The room smelled really bad, I think it was due to lack of air condition in the bathroom, but I'm not sure about the reason.

Las peores habitaciones cuando se reserva desde Hoteles.com habitaciones sin reformar, ducha sin agua caliente y sin preaviso. Instalaciones muy antiguas. Para 140€ la noche, fue pésima la experiencia.

Sehr gut 👍

Value for money.

This hotel was amazing! The views from our room were absolutely spectacular. Clean room, great pool

Very nice

The breakfast wasn’t Brilliant. The manager of the restaurant was very rude. I wouldn’t go back. The shower didn’t work at all. Go to another hotel

Room dated but we were aware. Spacious and comfortable. Spotlessly clean. Breakfast superb and staff overall excellent.

Vi är nöjda med vår vistelse överlag. Hade rum på 5 våningen med utsikt mot havet och mot poolen, fin och stor terrass med två stolar samt ett litet bord Det är dock ett något slitet hotell, men personalen är väldig trevlig, hjälpsam och tillmötesgående. Något stökigt i matsalen (vi åt endast frukost där). Lunchbuffeen var inget att jubla över. Barens priser var mer än rimliga. Fint poolområde med solstolar. Ca. 30 mins. promenad ner till huvudvägen, där det ligger en del restauranger att välja på, så lite "gratis" motion fick vi under vistelsen. Vad som drar ner på vistelsen är, att det ingenstans under bookningen stod, att vi skulle betala extra för att äta frukost, använda safetybox på rummet, samt betala för att låna handdukar till poolen.

Muy bien

Habitación amplia, sábanas suaves y agradable. Caja fuerte en la habitación. Desayuno muy variado y rico. Actividades participativas. Recomiendo el hotel.

Je suis arrivé on m’a attribué une chambre même pas nettoyé ! L’hôtel est horrible et simplement à fuir !!

Todo excelente finde semana agradable y tranquilo todo de lujo

Gammalt slitet hotel Det är ett hotell som ligger en bra bit från havet där ni behöver en bil för att ta er runt. Lite svårt att hitta till utan GPS. Hotellet är slitet och inte speciellt välskött. Dåligt städad när vi kom, och fläktar lite över allt på saker. Känns som de inte haft pengar för att rusta upp gamla saker. Hotellet är fullt med fransmän så om man har synpunkter på dem så ska man verkligen inte åka hit. När det gäller mat så finns det mycket att önska. SKulle inte säga att hotellet är värt mer än två stjärnor.

Necesita una renovación en algunas zonas, pero en general está bien.

Las habitaciones son muy antiguas. Le hace falta una buena reforma. Los colchones bastante duros y se sienten mucho los muelles. Tiene un parking muy grande. La piscina está muy bien, con varias alturas. El comedor es muy amplio y el personal muy atento, pero la comida es bastante mejorable. La mayoría es de lata y de baja calidad.

Todo muy bien cuidado, limpio, normas Covid-19,las cumplían a la perfección. Todo el personal del Hotel son amabilísimos y muy agradables y están pendientes de que tu estancia sea la mejor posible, destacar a Jaime ( relaciones publicas), impresionante el comportamiento de esta persona, es de nota 10.

Is it 4 star? Not sure why? Having just stayed in a 3 star in the UK with a wealth of luxury on offer Hotel Paraiso is lacking behind. Having to rent a kettle not good. The breakfast is very poor. Cheap streaked bacon, not very warm beans, tomatoes and sausages. Coffee that is not good at all, and the same every day on offer every day. Needs a total shake up and up dating. Hotels are now offering more than ever in this competitive world, not less.

Very nice hotel on a quiet part of Estepona facing a beautiful golf with amazing pool

Air conditioning was a bit of a joke. Breakfast was extensive but the quality of the items in the cooked section wasn't high. Generally a nice hotel.

The beds were the most uncomfortable, as hard as a board

Hotellet är ganska nedgånget och slitigt. Frukosten basic men funkar väl. Trevligaste personalen var städerskorna och killen som stod i receptionen. Internationellt sett så skulle jag nog säga att detta inte är ett 4-stjärnigt hotell. Allt kostar extra och man får tom betala för en poolhandduk.

La animacion infantil es extraordinaria, david y gabriella son fenomenales, te olvidas de los niños... La comida estaba aceptable, pero escasa de variedad, hay cosas que tendrian que estar siempre en los restaurantes, aunque si es verdad que lo que habia solia estar rico... La habitacion normal...las instalaciones al aire libre son bastante buenas y bonitas...la animacion de adultos tambien estaba bien...aunque demasiado centrado al publico frances.

Hôtel vieillot et peu entretenu Peu d'insonorisation, on entend tout dans les chambres voisines, de plus, il t a toujours une odeur de moisi dans les chambres.. Nous devons PAYER et laisser en plus un dépôt pour obtenir une serviette pour la piscine, et cela n’est inscrit nul part... Piscine intérieure avec le toit tout brisé et sans chaise pour s’assoir... Les piscines (intérieure et extérieure) n’ouvrent qu’à 10hrs le matin, ce qui est très tard, et à 20hrs elles ferment.

We were welcomed to the hotel and given all of the information that we need for our stay. The room was clean but had no tea/coffee making facilities. The staff were helpful and the facilities were good. The breakfast was disappointing as the hot food was cold.

El hotel y la localización es muy buena. La habitacion tiene unas ventanas enormes que dan a un balcón privado: un lujo de vistas especialmente por las noches. La pega es que La piscina de los niños esta un poco descuidada y tiene demasiada poca profundidad, por lo demas Lo recomiendo 100%

Golf- og poolhotel med dejlig udsigt til bjerge og vand. Stille om aftenen. Fint udgangspunkt for ture i området, og sikkert fint for børnefamilier .

Loved the location

The hotel is conveniently situated close enough to the beaches at a 10 minute drive, and likewise golf courses. The room was large and spacious but with only one wooden chair it wasn't comfortable. The views of the mountains an coastline were splendid and the bed was very comfortable. The meals were very disappointing, so consider going on a room-only basis despite the very modest price difference.modest

We have been to this hotel many times, always had a most pleasant stay. the hotel has been improved a lot in the last year, and we are already looking forward to our next visit. Recommend a car.

Quick check in bearing in mind that I requested a room not on the ground floor and the hotel had assigned a room on the ground floor. Allocated one on the second floor. Unfortunately the second night stay was marred by a group of French families singing and talking at the top of their voices until just after 0230 hrs. This comment was shared by other families at b/fast. The night receptionist should have addressed the problem.

Staff brilliant. My Husband was taken into hospital after third day. The staff from the cleaning lady to the Manager couldn’t do enough. Everything I wanted seemed to be there even before I asked. I cannot rate them high enough. If you want to be looked after this is the place to be

A short 4 night stay in August Rooms functional/ adequate but nothing special - bed hard Plastic stacking chairs on balcony Average air con Pool operational from 10-8 so no early morning swim allowed Breakfast - reasonable nothing special

Chose this hotel as it is a few minutes drive from family’s villa in Benahavís. Wouldn’t recommend location if wanting to be near Puerto Banus but was great for us. Hotel is clean and tidy but nothing special! Couldn’t get 2 beds round pool so my partner and I had to share. Very busy at this time of year. Games such as bingo are played around pool and disco dancing in the evening - not the place if you’re looking for a romantic couples trip! Bedroom was clean and tidy but bed extremely hard and air con wasn’t great. Engineer did come and attempt to fix but wasn’t cold as it should be for our entire stay. Overall fine for the money - a clean base to sleep in but wouldn’t want to spend time in the hotel bar/restaurant or pool area.

Decently specked hotel which has had a makeover in recent years. Mountain view is better than pool view for us - as it's a noisy pool during school hols. Our kids loved it when they were younger. Staff charming. Family oriented but you really need wheels. Nowhere to walk to in vicinity unless you're fit enough for hill climb from the careterra (A7) ribbon development. The beach is other side of this main road and still some distance at that. Walkers can use foot bridge to cross this road but drivers need to drive 2.5m along it to Cancelada's cambio de sentido (change of direction).

house keeping staff and reception staff are excellent, restaurant staff I found a bit miserable but effective

Good location for golf but quite remote for everything else and you definitely need a car (parking is free). We stayed a few years ago and vastly improved now. Lots of multi-national tour groups so can get a bit busy but plenty of room in lounge, pool area and restaurant. Food is OK though more vegetables on buffet would be good! Desserts not imaginative but nice cheese available. Rooms are comfy and spacious with big balcony and great views. For UK guests, upside several UK TV channels (BBC1 & 2, Channel 5, BBC and Sky news) downside, no tea tray. Safe (payable) and fridge (free). Lots of sun loungers. Friendly helpful reception staff who offered a cold dinner in our room when we arrived at 9.30 (we advised them by email that we would be arriving late) but restaurant was open anyway till 10.00pm.

No tea/coffee refreshment in room. Only one plug located away from bedside. Staff pleasant and friendly.

A Terrible hotel to stay. Arrived for a four night stay and checked out after one night. When I arrived the weather in the area was over 22 degrees and the room was boiling hot and uncomfortable. The air-conditioning wouldn't work and when I queried with the receptionist she stated that the air-con 'wasn't switched on until the summer'. The advert clearly stated 'fully air conditioned climate control rooms'. Avoid at all costs.

Great value for money hotel. All staff very helpful and friendly apart the old man that was the restaurant manager. He was very arrogant and unfriendly which was a shame.

Great hotel, amazing pool and gardens. High standard of cleanliness . Beautiful views, car essential.

Fine views, lovely pool and pool area, excellent friendly staff.

More like 2 star. I was upgraded as my first room was filthy and in bad state of repair and was upgraded. The restaurant for breakfast was disgusting and I have photos but don't know how to send to you. If I'd been a health inspector I would have closed it down. I decided to have breakfast outside of hotel. If I put the photos on internet no one would go. I feel I should receive compensation. I've sent two photos and would like to be contacted

Went for 4 nights yo surprise my daughter who was in an apartment near by. Arrived late awful room booking said balcony seemed to have the only room in hotel without one.room 101 I think any room ending 01 does not have a balcony just an old unmodernised room. The manager could not find me another room that evening. The Rate I was pay was £155 per night so not cheap. Next day got changed to mountain view room with balcony much better,room clean and adequate although only English TV channel was Sky news. Breakfast just OK. Night entertainment near the pool really loud nowhere to sit in hotel for a little quit time. Pool situation was a joke no entry to the pool until 10am then a free for all for the beds,I didn't get one. Hotel has a 5 star pool,5 star setting 5 star views , the 4 star rating it has in my much travelled opinion is a good 3 star but the setting really is good. Will I go there again Hmm

This hotel should not be rated 4* as that's far from it.Staff wasn't very helpful,no complimentary bottles of water in the room,room service closed early ,and the Restaurant food was horrendous

Hotel is spacious and clean, great food and lovely pools. Taxi to Puerto banus is 15 to 20 euros.

Having stayed at this hotel twice previously I must say they have made some great improvements over the last year. The public areas have been refurbished to a high standard and there seemed to be a lot more staff around who were also more friendly than previous trips. The bathroom refurbishments were also very welcome as previously were very old fashioned. We stayed all inclusive and the food was ok but nothing special and always not very warm. I think that would be the main area I would look to for suggesting improvement.

Just had a fantastic half board week at this hotel.. the surroundings - it borders a fabulous golf course - are great. The hotel facilities with its amazing pool are superb, and so are the rooms & staff & food. About a 15 min walk down into the lovely Puerto de Estepona with its harbour, many reasturants & bus routes. If i had to find a negative about the whole trip it would be making the walk back up the hill from the harbour - a gradual incline which could be hard if it's hot, but really am just nit-picking here! Absolutely love this area... will be.back! Thank you Expedia!

Staff lovely hard working in restaurants and bars.. reception staff very welcoming. Hotel a little tired in areas but overall a lovely stay would recommend.

Its a very nice hotel but could do with a lick of paint and a full refurbishment and remodernization. My son likes games rooms but this one was of a very poor standard with old games. The staff were excellent throughout. The food was very basic. We have gone before in summer and the food was excellent so that was a bit of a let down. Another disadvantage is that we are a family of 4 and there are no rooms that cater for 4 people so we can only visit when one of my sons are not with us or book 2 rooms which is ridiculous as 4 is the most common family compliment.

We didn't really get a nice room but were offered to change and refused because too lazy. Wifi is absolutely great (and free) everywhere in the hotel, the restaurants and at the indoor swimming pool. Breakfast and dinner were decently good, moreover when you consider the price. No problem for parking outside.

Very enjoyable stay beautiful pool and grounds friendly staff ,good food nice large bedroom.

The bed was like sleeping on cardboard so I left a day earlier could not bear another night

For what I paid it was very good. I only used it as a base but a bit out the way if you do not have a car. Lovely pool area, rooms very comfortable and buffet was edible

Loved the hotel but unless you play golf or climb mountains it is not in a brilliant family friendly location

Didn't get much sleep. They started loud music at 11:30 pm.. I personal, would never stay they again.

Very very old style room Cleaning is not good Air conditioning very poor Approach is deficult only way by taxi

The hotel we booked into and then the hotel we eventually stayed in were fine for the small amount of time we were able to actually stay there. Hotels.com were notified that there was no room available yet did not notify us and so on arrival we had no room. I had to get ready for the wedding in the hotels toilet.We had travelled 40k from the airport to the hotel that was 0.7k from our wedding venue, on arrival we were told we had be moved 40k back towards the airport and 40 k away from our venue. Our wedding was in 3 hours so we did have sufficient time prior to the make the 3 hour return trip and it would also have cost 180 euros . We had no option but to get ready in the toilet . So rather than relax by the pool for 3 hours prior to our wedding we had to stand at reception and make alternative arrangements that included calling hotels.com who failed to contact us or the hotel back to resolve the issue. We then had to transfer to the different hotel at 3pm in the morning as it took over an hour to get a taxi to drive the 40k and then another hour in the taxi . The transfer also cost 90 euro. Had hotel.com notified us on 4th August when the hotel informed us all of this could have been avoided and they would not have completely ruined my trip to my best friends wedding

The staff were very rude and did refused to give me my all inclusive wristband even though I paid extra to be issued it. My room did not have a door for the bedroom meaning the air conditioning did not work properly and it was very hot. Would not recommend this hotel.

This place was a huge hotel up in the hills. It's a little off the beaten path, but it's a nice hotel. We showed up later in the evening after booking it about an hour before so they had some trouble with the reservation. But it was a nice hotel and the buffet dinner was good as well. There's not really all that much around it.

We had a mid week stay with our 4 year old daughter. Room was ok although hotels.com states that mini bar included, actually you get charged 3 euros a day just to have it in the room. Hotels.com also states that it is buffet dinners, not happy to find only choice of two things, starters soup or salad and mains fish or meat, nothing else. not good and not what we paid for. Air conditioning packed up and although someone looked at it nothing changed. Indoor pool is great and also still in outdoor pool end of October. Staff very helpful.

The rooms were very tired and needed sprucing up. The gardens and lawns badly needed maintenance. The buffet dinner was very poor. Food cold. Breakfast not much better. Hotel very hard to find. Too many stairs to drag up luggage. Parking was free. Very average hotel.

Ineffective air con. Exposed electricity fuses. Phone that doesn't work. Maggots in the breakfast figs. Dirty room. Loose wall fittings and lamps. Very difficult to find from the main road. The staff were very good though, very helpful and patient. Overall Poor but has potential to be a lot better.