Banyan Tree Lijiang

Loved the hotel, excellent stay, environment, and Lijiang Old Town is walkable with many anemities. Definitely recommend. Staff is friendly, very friendly and quick to respond.

The jaccuzi was splendid for watching the night sky

Staff are very attentive, service is excellent

Rooms are old and run down.

環境優美，房間十分舒適，食物美味，管家Abby熱情幫忙！

沒有

早餐很棒．尤其咖啡很出色～ 管家：周庭琳也很盡責幫忙．．

房間硬體顯老舊～

I had a wonderful stay at Banyan tree Lijiang. Unfortunately the weather wasn’t great during my stay. Nevertheless, the hotel and facilities were amazing! Abby, Coco and Xiao Tang at the reception were also amazing and made us all feel so welcome!

Had a wonderful day at this Hotel over the Easter weekend Abby from the front desk was fantastic!

The property is aged and the front light did not work most of the time so we need to walk in the dark at night, which is quiet dangerous. The dining options were very limited so there is nothing to eat at night besides the Chinese restaurant. The TV had very limited foreign channels, which is very disappointing for an international brand. Of course if they are only catering to Mainland Chinese tourists then it would be fine. Overall a bit disappointed with the hotel brand.

An exceptional resort. Majestic view of Yulong mountain. Warm and helpful staff. It was a memorable highlight of our Yunan trip. Will plan for a longer stay...

Great view to Yulong Mountain (picture from the hotel room). Relatively spacious. Nicely decorated. Friendly and accommodating staff. We had to leave for the airport early on the day of check out and they started the breakfast 30 min earlier to accommodate our travel plans.

While nicely decorated, they can do pay more attention to details to make our stay more convenient. e.g. each villa has an individual garden with a pool, but there are no lightings to the main gate both from the room and from the common walkway. It was almost impossible to go to the gate, or unlock it without carrying a torchlight. There are also steps at the gate which is impossible to see in the dark.

Beautiful property, iconic park and amazing staff. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Lijiang.

We were overjoyed the hotel upgrade our 2 rooms to suite. The staffs were very friendly and helpful.

Good service

This hotel is the highlight of our short stay in Lijiang. The hotel itself is a form of art in landscaping and architecture. A quiet, exquisite, and relaxing oasis just five mins walk away from the Suhe Old Town. The whole staff team is so kind and helpful. Our family of four (incl. elderly parents) enjoyed the wonderful food options, spa, and various hotel activities here. If I ever come back to Lijiang, I will def still stay here.

Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out.

Cleanliness, great view, comfortable rooms, jet pool in the villa

Breakfast area is too small, hard to find tables, breakfast taste, quality and variety can be improved

It was a wonderful stay at the Banyan Tree in Lijiang. The villa was spacious, beds comfortable (but pillows could have been firmer, was rather floppy and soft), and all the bathroom amenities were great. My kids loved the netted playground area and we hung out there 3 times during our stay, despite the cold temperatures. The view of Yulong snow mountain from the villa was amazing. We loved the biscuits and fruit that were given during the turn down service. We ate at the Chinese restaurant twice and the food was very good. We liked that the hotel is so closely located to Shuhe Guzhen where we could shop and have our meals. It's amazing that there are craft coffee joints in all the old towns we visited. Between the hotel and Shuhe Guzhen are also many mini markets and also a fruit shop where we stopped by to get fruit twice. There was a wide selection of fruit, some we had not tried before. What made the experience an even warmer one was William, who helped us with our airport transfers, picking us up from the airport and sending us off. We left very early the morning of our departure, and he made arrangements to have pastries, fruit and yoghurt packed for us on the ride to the airport. He also took us on 2 day trips, one to the Yu Long Snow mountains and one to the Tiger Leaping Gorge. He brought us around and even thought of things that my 2 kids would like to do on top of our planned excursion. He took us to one of the wetlands to feed seagulls and the kids absolutely loved it. On the day we watched the Lijiang Impressions show, it was snowing and hailing, and William made sure we were properly covered in the rain coats before he left us to watch the show. So thank you to the Banyan Tree Lijiang and William for making our stay such a memorable one.

Better pillows please.

I had a most restful time and was so pampered by the attentive and helpful staff. The house-keeping team ensured that I lacked nothing and anticipated my needs, the servers at breakfast, particularly Fancy Yuen, remembers how I liked my coffee and makes it each day for me.

the villa was nice and spacious compound greenery is excellent, good view of snowdragon mountain, excellent staff service

the food was very very average , not up to the star rating standard, also limited menu items and no western food in the evening, very disappointing

condition of the property is excellent with great views. It is a taxi ride to most places but I enjoyed it there.

The mountains

A bit run down. Needs to change curtains, carpets, sockets that did not work. The air conditioning systems which makes a lot of noise. Plus a neighbour quarrelling loudly into midnight for 2 consecutive nights.

Facilities and staff were great

The first bed we had was extremely uncomfortable and poor quality. Given the cost of the hotel this was disappointing. However, the team tried to make up for the experience and were very receptive to our disappointment.

Good location, fine views, but the hotel is in need of considerable renovation. It is not the marvelous place it used to be.

Banyan tree Lijiang is a lovely resort close to Shuhe old town. The architecture of the resort has an ancient look with Jade dragon snow mountain as their backdrop. Convenient location to visit Lijiang’s attraction. After a day’s touring around, you can soak in their soothing spa to iron away the aching muscles. Me and my daughter had a lovely time staying there.

The condition of the hotel is very worn out. Cleanliness is below satisfactory.

Perdent stay in idyllic setting. Great villas and very good staff.

excellent place to escape the mundane world for romance, relaxation and inner peace. a gem next to the historical old town, easy access to the snow mountain, and excellent service and amenities. but food quality can be improved, don't have a good wine collections or cocktails.

Great hotel, location and service. We really enjoyed our stay!

Beautiful place and great hotel - perfect getawat location for blue skys, clear aire and culture

Definitely up to banyan tree standards. Expensive but worth the splurge.

This is the best high end hotel I've ever stayed at. It's beautiful and makes you feel really special. The in-room dining BBQ is very fun. The only downsides are that the staff don't speak English very well, and that the hotel tours and treks are 3 times the price of what you'd get if you just negotiated with a local driver.

The best part of the stay was waking up to the view of beautiful Jade Dragon Snow Mountain - virtually at the foot of the bed. I believe that all the suites in the hotel have this view.

hotel was very well maintained, in a spacious area with a spectacular view of the mountain. the room was very clean and spacious. the hotel staff was courteous but helpful. however, the bar hostess did not speak much english so it was a bit difficult to communicate. location is very far from city center so it's a hassle going in and out of the hotel to the city center. otherwise, a great place to find tranquility in an already tranquil city.

Lovely hotel in beautiful surroundings. Great spa with excellent messages. Friendly and most helpful staff. Distance to the rooms could be on the long side, it is a big resort. Highly recommended.

The best hotel with nicest service i have ever been to! It may be a little bit different if you cant speak chinese, as some of the personal cant speak that good english! But for me the stay was perfect! Dont take the normal room, go for a villa! The night was just beautiful. You can open up your bedroom, looking over your pool... The clouds, the plants, everything is moving. Plus you have a nice stereo system and i had an amazing cd in it! Try it, you wont regret!