Da Vinci's Hotel Derry

Went for lunch & the bar was absolutely freezing! The place is being renovated but no excuse to be serving food when it's so cold inside!

Booked for Saturday the 7th March for one night in a family room. An email arrived out of the the blue the day before in the late afternoon (Fri 6th) to say the hotel was closed for renovations and wouldn't open till 16th March! Absolutely horrified....no apologetic phone call to explain, just a Friday evening email drop. Scrambled to find another hotel with availability and ended up paying nearly three times the price quoted by Da Vinci's . Beyond angry and absolutely NO chance we'll ever stay here in the future. Beware! If you've important plans....don't be surprised that they'll pull the plug on your booking just a few hours before arrival. Callous and awful "business " practice.

This was only a drop in to the bar when passing by so I cannot comment on the whole hotel. First thing to note though is that the car park is a death trap!!! Full of huge pot holes and rough surfacing you could either break your ankle or wreck your car in. The bar area was cold and drafty with loud live music in the middle of the day. Although the music was fine the volume pumping out of the speakers above was beyond tolerable if you wanted to have any conversation. Food menu is limited and an error in the order was not rectified in any way by the staff member that took it. I did not want to protest to someone who was bluntly not taking any part in their mistake so I will just not return. This was previously a very popular spot in town but it has clearly lost its vibe. I hope the management can redeem it for the future.

I went there on a staff works do and had the best night in a long time!! The food was lovely and the staff were so friendly. I would recommend it. I’d be quite happy to go back and do it all again. Thank you.

Anyone been before for their Santa experience - it was amazing. Really good for the all the family. Faultless until this year. Check in Dinner Santa visit in the grotto for 30mins (best Santa I’ve seen!) Breakfast Leave Great for our SEN son because it was really releaxed. On - 29th August I phoned to make a reservation and spoke to a girl who I won’t name - was told that the are offering it again this year and 3 times I asked ‘same as last year because of how relaxed it is’ and I was told consistently that’s yep it’s ty same. Last year we had to take our food to the room incase my son wouldn’t sit at the restaurant which wasn’t a bother. Shortly after it the elf’s came and took the waines to the grotto. Anyway - after confirming it all I get nothing until yesterday to be told that it’s not the same. And what I have booked was this. Check In Stay Breakfast Carvery See Santa Im not calling her a liar but she’s a barefaced liar that’s not the exact same package. The wee girl that took the booking called me as well as the front desk manager. ‘Unfortunately the only options we have for you is change the date or cancel’ - change the dates why? If the package has been the same from the start as you say then why would I want to change it? They offered a late checkout and Santa meet before we go home - again why would you want to check into the hotel a day before the actual meeting? Someone’s cooked down there - and the word unfortunately is tossed about down there more than the bedding. Attitude rotten. Someone messed up here and it ain’t my fault. Don’t ask to speak to their GM for they are ‘not available’ 🤦 A current insider has advised me on what happened here - fully booked due to Christmas parties so Santa has been cancelled on the Saturday night and moved to Sunday as less ‘families will be about’ Spoke to their events manager and asked why I didn’t get confirmation which I was told you normally get a letter of confirmation and that’s when you could question the booking if you didn’t get it you should of contacted us……if things were supposed to be the same why would I even contact you - let’s all take zero responsibility that your incompetent staff member didn’t provide the correct information and I’ll accept I should of asked for a proof of booking…… Anyway - round and round and round we go. I have ended the thing by cancelling the room. Won’t be back as a guest in the hotel which im sure they will be thrilled about but I will let everyone know that da vincis is a disgrace of a place. I now have to find a way to tell my son who thinks he’s going to the hotel to see Santa that he isn’t going. It’s their fault. It’s too late to book another hotel as I can’t get any availability. Good job Da Vincis. If anyone is planning on heading to da vincis Santa events - think again. They don’t know their arse from their elbow! DISGRACE

Was staying at da'vincis over the Halloween. The food at restaurant was actually really good, and all of us enjoyed. We booked two rooms, one on 2nd floor the other one on 3rd floor. Frankly the one I was stayed was very dated, but clean apart some stains on walls and orange grouting in the shower. The other one was quite new. Overall the hotel looks dated, like nothing was done for years. The carpark its covered in potholes, but its free.

Da Vinci’s bar at the hotel was always the go to in Derry for the big rugby matches. But it would appear the hotel is under new management, who don’t approve of rugby. Big match tonight - New Zealand. It doesn’t get much bigger. We got in early. Got our seats. Got to kick off - no rugby. Spoke to the bar staff - they were under instructions that the rugby wasn’t to be shown. Only the Liverpool match. Bye bye Da Vinci’s. We will not be back.

This hotel is nothing like the internet describes. This hotel was horrible. The location is wierd and not really walkable to anything. The atmosphere was quiet and odd. There wasn't anyone in the hotel or restaruant. The lobby smelled horrible, the hallway and room we were in smelled like mildew. The shower was moldy. The paintings in the room were dirty, the desk and table had dirty finger prints all over them. The heater didn't work real well. We were tempted to change hotels, but we were on vacation and didn't want to eat the $300+ we spent on the room. There is no way I would pay that kind of money for a hotel like this. Thank goodness we were only spending one night there.

Room was fine. A little older but clean. The hotel bar was amazing! Included breakfast was nice.

Lovely clean rooms easily accessible shower room plenty of parking and great choice of breakfast

enjoyed our stay! Elevator down the next morning. Tried to adjust temperature in room. Found temperature adjustment the next day behind curtains on unit. Very friendly and Caring staff. Bar area excellent . Facilities need a little upgrading/ TLC. Water drainage in bathe hand sink and tub very slow,

Easy to find. Friendly staff. Building looked/felt run down. Was close to docks and close to The Old Docks Bar and Grill.

Our third time staying here and this was the worst. Bathroom sink was blocked, room smelled bad and surfaces were dirty, lights were so dim we had to prop curtains open to get light. Decor and furniture were dirty and worn. Had to ask twice to get the heat turned on. Shower didn’t work right, toilet was hard to flush and slow to fill. Actually nothing nice to say. Staff kept saying rooms were old and soon to be refurbished, that was no good to me. Disgraceful to rent out those rooms, they should close them until updated. We’ll never stay there again. I’m generally not one to complain but this was so bad.

Very friendly, convenient with restaurant and bar attached. Room was very nice. Path by the river was close. They are working on fixing it up. Key lock needed maintenance a couple times.

Hotel is older but they are doing great job updating it! Rooms new and beautiful! Staff was very friendly and helpful!! Shout out to Flo shes a gem!!!

Staff were extremely accommodating. Area 1 mile or so from downtown so had to take a cab. Breakfast was good. Hotel rooms and halls outdated.

We held a party at the hotel and the staff were so helpful. The food was delicious. We has a fantastic evening.

The hotel could do with an update although rooms were comfortable and clean. The bar area is nice and well run and the staff are very friendly and helpful. Could be a a much nicer feel to the place with some paint and new carpet and also quality of breakfast was disappointing too.

Visiting friends and family and had a wonderful stay. Great improvements to this hotel since I last stayed here. The staff on the front desk were super.

Bank holiday weekend trip for golf and touring. Great location and great hotel with friendly service, good bar, grest food.

The hotel itself was in a nice building. The check-in staff were literally non-existent. When we found someone it was disorganized. We stayed for dinner and I’d rate that a 2 out of 5. If you want deep fried and extremely oily food, eat there. Service was a zero out of five. They bring you an empty water glass with nothing to drink. The whole dinner experience was stomach turning. The room was nice, clean and comfortable. But with a large party down the hall, I wondered if they focus more on events than the sleeping experience of their hotel guests. The checkout staff were warm and friendly.

Nice hotel but much farther outside Derry than we realised. Breakfast was poor and very dried out but breakfast staff were nice and helpful. Lift not working was annoying as we were on the 3rd floor. Bar food very average. Room was fine. Expensive for what it was we felt

Huge bedroom with sink and full size fridge. Bed was large and comfy. Shower/bathroom was new and spotless. Great spacious breakfast dining too. No rush for a table. Wish i was staying longer

Lovely hotel

On arrival we were disappointed in our room - window was blocked completely by what appeared to be a huge aircon thing immediately outside the window totally blocking all light. We returned to reception to request a different room and happily they obliged, so they get points for that. We headed out to walk the Walls, and it wasn’t far to walk along the riverside to the city. We dined in the bar/restaurant both nights because the food was v.v.good, and service bright & friendly. Enjoyed the easy parking, lift access for heavy bags and good supermarkets nearby. Very enjoyable stay at Da Vinci’s !

Excellent stay at Da Vinics. Food in restaurant and breakfast was delicious. Staff very friendly and a lovely room. Only downside was work( construction) going on outside so a lot of noise the next morning.

9 of us stayed under the sunday escape package. It was amazing value and brilliant quality. Lovely clean and modern rooms, welcoming staff, great cocktails and beautiful, tasty food. Macey was especially helpful and friendly in the restaurant. Breakfast was amazing.

Location, staff: great. The bar and restaurant are really lively which is good if you want to stay on site. Room: second floor with view at the back of the kitche, which meant a really noisy area; noise until 2am and no ac so really warm room! We stayed 3 nights, asked to move room but couldn’t.

We stayed here for 5 nights while visiting the Open and also exploring Derry and venturing into Donegal. We paid a lot for b&b, probably due to dynamic pricing, but overall were happy. Staff were welcoming and helpful and our room was a good size, with a seating area and table and chairs. One day the room had clearly not been vacuumed and we had to ask for tea and milk to be replaced, which was disappointing, but overall we liked the accommodation. Breakfast was a straightforward buffet - a greater variety than melon and grape in the fruit salad would have been nice! Free car parking and a large Sainsbury's nearby, which was useful. Walking into the city is possible, but a fair way along a busy road.

The hotel was clean. The building felt kind of like a dorm. Could be updated. Breakfast was supposed to be included and ready at 7. When we got downstairs they said they had issues and it wouldn’t be ready until after 830 if even then. We couldn’t wait around due to our schedule. The room was hot, very hot. No AC

The website showed water views and a lovely outside area. This hotel is in an industrial area with views of huge storage silos. It has a noisy bar scene so you cannot open the windows for fresh air because the smoke and noise fills your room AND it has no air conditioning!! We couldn’t wait to leave the next morning.

At bar on 12th July weekend sweltering heat 3 BAR STAFF ON not their fault they worked their socks off place flat out the owners need to sort staffing shortage out 3 staff on a Sunday Bank Holiday weekend !!

Comodo il parcheggio, Non proprio in centro

Very good value for the money, the breakfast was good. I enjoyed dinner there one night and the food quality is very good. My room was nice, and the staff was very accommodating when I told them at the end of my day that they needed to replace the bathroom trash bucket! The furniture in the lobby is a little tired, but everything was clean. The bar is very cool, and was always lively.

We had an overnight stay last month and we definitely will be back for longer. Could not fault one thing about this hotel. The staff are so friendly, food was amazing and the atmosphere at the bar with the entertainment was brilliant. The hotel itself is lovely and clean, our room was big as well. I never do reviews but had to do one for here. Thanku x

Shout out to Bernadette for her friendly and customer-focused service! We enjoyed our stay at the hotel.

In desperate need of renovation. Just been taken over, so work in progress. Our bedroom sockets fused, so had to request a move. The workmen woke us up at 7am banging loudly underneath our room- which we heard because our window was open because there's no air conditioning and it was very hot. The towels were well worn. No fridge or safe in the room. Hard mattress & no mattress toppers. The bar was nice although dated. The staff were excellent & supportrive. May revisit when the renovation is complete, but we moved hotels after one night this time.

Staff were very friendly and helpful. Great bar and food was excellent.

Dirty cups outside my room horrid smell coming from outside the windows

Great food and great service

Fantastic hotel, comfortable room, excellent facilities and great staff.

Absolutely brilliant service from Joe at reception. So accommodating and made us all feel at home. Food is to die for and such a gorgeous venue. Great value from money and Joe’s attitude was informative and professional. Would definitely recommend.

I was unsure whether to review this hotel but decided I should. Visited Derry for 3 days with a friend for sightseeing (we are both ladies of a certain age!). When I first booked (direct with Da Vinci) I requested a twin room which has 2 double beds, however this was not available for the first night so we then decided to book the considerably more expensive option of separate rooms. I was therefore very surprised upon arrival to be given a twin room with 2 double beds, whilst my friend got a room with double bed and single bed! Whilst my friend's room was a little dated it was fine. My room was truly awful - torn carpets, damaged walls and furniture, cracked and dirty grouting in the bathroom. I immediately asked to be moved but there were no rooms available for that night. However the next morning I was moved to one of their newly refurbished bedrooms which was much much better. They also kindly sent me a lovely plate of chocolate covered strawberries and truffles. Throughout this difficulty the staff were amazing and very professional/friendly. Breakfast was adequate and as you would expect of a hotel buffet breakfast, the coffee was very good. Do note, you can ask for freshly cooked poached eggs which were perfectly cooked. So all in all the hotel performed well and Derry is an amazing place to visit.

Nice hotel, comfortable beds, good breakfast just needs to be warmer

Great staff. Handy location. Only fault was disco music at breakfast

Easter Sunday lunch buffet. Poor quality. Starters awful selection of coleslaw potato salad noodles cocktail sausages defrosted prawns etc. No labelling re food safety of any allergens. No menus given. Nothing on tables. Nothing on buffet tables. Dessert table eg had peanut almond cake. Again no labelling re food. Gateaux’s resembled those you buy in. Cheesecake not cheesecake but whipped cream on digestive biscuits. Mains. Beef had seams of fat throughout. Inedible. Gravy runny no flavour. No green veg on offer. Cauliflower cheese without a proper cheese sauce and hard as nails. Roast potatoes inedible rock hard. We will never be back. Also please check your glasses on the table. Mine had food stuck to it. I would have said something on the day but our family just wanted to get out of there. Do better!!! £185 is not tb sniffed at!!!!

Very clean and well maintained hotel with excellent dining

A nice modern hotel with a great pub and restaurant Breakfast was good. The center of town and pub area is a decent walk or a taxi ride. Good Parking in rear.

Stayed here for 3 nights rooms where tidy and clean breakfast was was ok bar food was ok also staff very friendly girl front of house was great and so friendly and always helpful staff like Eden are a great asset to this hotel she deserves credit shay will do well if get gets with her lol

Hot water tap did not work on bath, so I couldn't have a bath. Taps were not sealed down and water passed through Shower valve was hanging off Window handles did not work 3am a gentleman tried to get into the room It was clear that booking through a 3rd party the room was sub standard. Overall I rate this a 2 Star. Breakfast was very good.

Tv did not work in my room. They changed room to inferior room which had window through which I could not see out. No explantation or apology.

Just spent 3 nights here. Staff excellent as was the restaurant and bar facilities. Room serviced daily and always clean It is also very popular with locals and advise booking the restaurant It’s located about 15 min walk along the river walkway from the centre of Derry but if you don’t want walk taxis are plentiful and cheap If I had any small issue was that we were ground floor and suffered slightly from noise associated with the nearby shops and the bins from the bar There has been lot of money spent on hotel and it shows Special shout out to the restaurant staff and manager Would definately recommend both Derry and this hotel for a stay

Lovely hotel, food was excellent and only a short walk into Derry.

Nice hotel, room was clean and quiet. Breakfast was very nice. Staff were good. Great stay, no issues. Hotels not central but only a 10 minute walk into town which was a nice walk along the riverfront. The bar was very lively and had a great atmosphere.

Enjoyed everything about this hotel. Perfect!

The bed was clean the skirting boards were black with dirt.We were attending a family reunion The hall is lovely the bar is a rip off the food was certainly not prepared by a qualified chef It was disgusting watery curry with stodgy rice burnt baby potatoes with a shop bought lasagne The only good thing was coleslaw. Kids dinners were almost 7 quid served on aside plate lumpy mash rock hard chips god we should have gone to mcdonalds

While the food is very good at the restaurant the rooms aren’t very good. The phone was old and wasn’t working properly to reach reception, facilities said laundry and still water were provided, neither of which were. And the area was extremely noisy and made it difficult to sleep.

Basically our meal was average - the restaurant was not open ( that wasn’t made clear when we booked) so we had our meal in the Bistro Bar. We were told it was the same menu as the restaurant. The meal was average in quality, all well enough cooked but nothing to write home about. Service from the staff was excellent - really friendly and helpful.

Great

A lovely place to pop in for a coffee. They made us feel really welcome. Not somewhere I usually go so I was very pleasantly surprised. Super staff. The blonde haired lady who served us was excellent. A relaxed atmosphere. Will definitely be returning to sample the dinner menu.

Great

Met my friend for lunch here yesterday to be honest I wasn't expecting much as the last time I had lunch here it was awful but my friend reassured me that there is new owners now. Our lunch was fantastic I ordered Coronation chicken sandwich with chips. The sandwich was delicious the bread was really fresh and the filling so tasty but better than that we got real chips and they were amazing. I'm so glad my friend persuaded me to go. What a difference the owners have made to the food alone. I will be going back for dinner soon. The service was great and the staff were warm, friendly and welcoming

I have to say that I was pleasantly surprised by the small but much needed changes which have been made to this hotel. I regularly stay here, but the last few times have been disappointed as the food, especially the breakfast was not up to standard. I was a little hesitant to book it this time, but thought that I would see if new owners meant a new experience at Da Vinci's. Wow, from arriving to leaving, I felt like I was important, the staff (reception, bar and restaurant) were so lovely and friendly. We ate in the bar on the Sunday evening and the atmosphere was electric (football match on TV), after that there was live music (good mixture of music) which gave a fantastic ambiance. The food was excellent, served piping hot, and the flavours were amazing. We sat in one of the booths and we had the most fantastic time. Breakfast was cooked to order, and was brilliant, good quality food and good friendly staff, what a way to start a day! Da Vinci's is back on my regular staycation list, I hope these improvements stay, as I will be recommending this hotel to my friends and family.

We had our wedding here in Da Vinci's on New Year's Eve 2024 and we couldn't have had a better experience! I stayed with my bridesmaids the night before and had fantastic food in the restaurant. I also stayed the night of the wedding and the day after. The bedrooms are at a very high standard, beautifully decorated and beds cosy and comfortable. On the run up to the wedding and the day of the wedding, all the staff throughout the hotel we're so helpful and accommodating to every need we had and the wedding itself will be a day I'll never forget! The wedding team take over and do all the setting up, which left me feeling at ease. I was able to have meetings with the manager several times and nothing was ever a bother, he was so accommodating ensuring I was happy, I'm so thankful for his help. The ceremony and reception rooms looked absolutely stunning, I was overwhelmed with how pretty the rooms looked. The food and service was outstanding guests commented on how nice it was and how quick the service from the staff was. If you are considering Da Vinci's for a wedding venue, you won't be disappointed! Thank you to all the staff at Da Vinci's for your hardwork, making our day so special!!

It was a nice hotel

A great stop over.bar and restaurants great.food lovely.clean and lovely hot water and preasure.

Amazing hotel. Tasty food and very nice bar. Staff very helpful

Great hotel, rooms spacious and clean. Food was great for dinner and breakfast. Friendly staff, hotel is definitely recommended

Very friendly staff, everything was perfect Really enjoyed our stay

Lovely hotel with a great bar! Reasonably priced beer and cocktails. Breakfast options are fantastic and tasty Friendly helpful staff We did have an issue on our second morning which was dealt with professionally and we were reimbursed. Just be aware of renovations still going on but all in all a great place to stay with just a short walk into town

I stayed in room 208 on 21/11/24, I was woken up 8am from drilling and hammering and excessive noise from the room above this went on right through to check out, I had a meeting online at 10am I was asked to leave due to the noise when I reported this I was told there is nothing they can do and that they are sorry, no offer for refund of even a voucher I explained I lost out on work over this and they said it was the room above and agreed noise was bad but nothing they can do. Was handling so unprofessionally I have wrote the hotel a direct email about this and revived no response.. I showed the girl on reception the videos I took of the noise and she didn’t seem to care

The manners and attitude of the staff were first class.Could not have been nicer or more helpful during our long weekend.from Ann &Stephanie in reception to all the bar and restaurant staff a big thank you.Our room was very clean and great walk in shower .The location for us was great as it is a pleasant walk along the quayside to the coffee shops and restaurants then your in the centre

Had a lovely stay at this hotel. We ate in the restaurant and the food was beautiful. The service was excellent throughout and staff very professional.

Was a very lovely atay, about 20 mins into the city centre. Helpful and friendly staff.

Nice hotel, clean and the reception staff are very friendly (Erin was lovely) Good for parking, but not walkable to restaurants etc

Two beds one was perfect other one had peaks and troughs!

Lovely hotel with nice staff and easy walking distance into town

Overall, an ok hotel in an ok location but our 2 night stay was memorable for the hotel’s poor response to an issue. In 40 years of staying in hotels, I have never felt as threatened, unsafe and disturbed as I did staying in the Da Vinci Hotel in Derry on Saturday 12 October. From around 2.30am (when it woke us up) to at least 4.15am there was loud and unrelenting partying on our floor - in rooms and in the corridor and in the floor above - with people also knocking from door to door - including on our room. When my wife went into the corridor to tell them to be quiet at 3.15am, she was yelled at and they knocked on our door more. I then rang reception who said they’d called police and were evicting those involved. This didn’t happen and when I raised the issue again with reception in the morning, I was told to be quiet and the football team was now sitting in reception. We were however given a voucher towards a dinner at the hotel (and the meal was nice) and told we’d be contacted by management. This never happened and the promised email update was never received. I have now contacted the hotel on three occasions (using email, their ‘contact us’ portal and an email) to complain, and haven’t even received an acknowledgment. The bar and restaurant are nice but the rooms and hotel are more dated than it seems on their website.

Every thing was good

Excellent hotel with excellent service and staff

We booked into this hotel for a 2 night break. We have stayed before o it was an easy choice to return. The hotel was really good before but has improved since last time. The lady on reception switched our room for us as it wasn't suitable for me. Nothing to do with hotel and the room we got so was good. The hotel was being decorated for Halloween and it looked great. Work has been done in hotel and it has made a big difference to public areas. The food in the bar was excellent as before so we ate there both nights. I had said last time we stayed there that breakfast wasn't great but what a difference in it this time. Couldn't compare it to last time. Would definitely recommend this hotel and can't wait to return.

Very nice property. The bar is beautiful

lovely clean hotel, great bar

Love this bar, after coming here for over 10 years and with a change of management it only seems to get better, staff are very friendly and wee Ann at reception has always been a warm and welcome face when walking through the main door, 5 stars all day long

A great place to stay with a great bar and restaurant downstairs. The parking was easy and we had a great stay!

Only negative, room was "stuffy"- no ventilation.

Excellent friendly staff room lovely and clean nice food and good hospitality all round Thank you Scot Combe maintenance engineer ibis hotel belfast

Lovely stay for business. Love the bar.

Great walking trail very close to hotel.

Hi I must admit I have stayed in alot off hotels but I must admit from we walked through the doors we were so nicely greeted by anne at reception who was really really nice so we stayed it the hotel alday and bar staff were realy nice people always went that xtra mile to ensure u had wat u wanted all really easy to get on with and rooms were very clean so you I will stay again soon many thinks for a good nite

I'm surprised at the amount of bad reviews, my personal experience was excellent, a clean and well maintained room, the overall appearance of the hotel in general was good, lovely staff and absolutely amazing food from the restaurant. I can't fault the place, I have stayed in a lot worse hotels than Da Vinci's that is for sure. 🤠

I have to say I have been going to Da Vincis for years, wasnt sure about the change, me just being over familiar with the norm, I have to say we went to the restaurant for our Sunday lunch last week, Leona and staff were amazing. Leona is a great front of house in the restaurant, very welcoming, very genuine and professional Yea teething problems but when u feel like nothings a problem and the service and food was amazing it just fell into place, when the staff make it their business to make u feel special and I’m sure that was carried out with all customers in the restaurant was great. Went to the bar and Les is an absolute diamond, breath of fresh air, I have to say the changes are good and very welcome, keep up the great transformation as I’m sure this is only the start of a new generation in da vincis.

Stayed here for a night well at a concert hotel was lovely, staff also very nice. Rooms could definitely do with a massive upgrade but would definitely go back

Hotel in the process of a tart up. Staff were absolutely lovely, evening food 😍. Breakfast was buffet and a good choice. Room large 2 double beds

Nice hotel not far from the city centre. Easy access for those with mobility issues. Comfortable beds. Great cooked breakfast.

Pros Location - ideal for the city centre Car parking is free and on site The man who checked us in and called when the room was ready was friendly and helpful. Staff at breakfast were pleasant. The second room (renovated) was better, (though there were still holes in window nets, pipes on radiator were old and one chair at table was rickety. The water pressure was poor.) Cons Cost - the cost for 3 nights was £389 total which was expensive anyway but overpriced for the poor quality of the hotel. Where to start? We are put in room 309. On first glance the room looked ok. Two double beds and decent size. It went downhill from there. The springs on one mattress on had gone - a spring was actually sticking out the side and almost caught my leg. The mattress was unsupportive and uncomfortable as a result. The spring was sticking through the bedding causing holes in the bedding. The furniture is old and damaged. One chair is very rickety and we were scared to sit on it. The nets on the window had holes. The walls were stained with what looked like splashed coffee/liquids. The kettle is filthy and had slime and limescale inside. The carpet is torn and damaged in several places. The bathroom door does not shut. There is damage to a number of walls. The bathroom mirror is chipped and damaged. When we looked at the pillows one of them had a pubic hair on! When we looked for a replacement in the cupboard there were spares but these were dirty and covered in make up stains. Other pillows are stained. Some pillows do have a pillow case protectors others just have the pillow case. There is a lot of noise from fans and generators when you open the windows (which have to be opened due to heat). Despite the heat there are no fans in the rooms (no air con). There is a lack of sockets and none near the beds. The handles on the bedside drawers were sticky. As we arrived later in the evening on our first night we complained to reception but did not want to move then as we had had a long day and were tired. They advised they would hold a room the following day that we could look at and move. They said they would leave a note for manager/morning staff. I requested replacement pillows be given. One was brought a short while later. Fortunately we travel with wet wipes and were able to wipe the room down. After breakfast (which was ok on day 1) we went to reception to arrange the room move. The woman on reception told us rudely she knew nothing about it. I explained the man had said he would leave a note. She then walked over to another part of reception and checked notes and confirmed this. She proceeded to type away on a computer without comment. We had to ask if this meant they had another room we would be able to move to which she initially answered I don’t know yet. She then suggested another room and said it would be fine as it had been refurbished. I asked to view it first. She said no initially but I insisted. She told us to go up and meet the housekeeper who would show us the room. Throughout this interaction the woman (Sorcha I believe her name is) was abrupt, rude, never apologised and made us feel an inconvenience. It was not our fault the room was disgusting and unsuitable. To be fair the housekeeper (whose name I unfortunately did not get) was lovely, helpful and apologetic. We went to view the room they said we could change us to and one of us went down to get the key for this as advised. The woman on reception said they would not give us the key until we checked out of the other room. So we had to pack everything up and go to reception rather than just moving our stuff straight to the other room. We have never had to do this in any other hotel when there has been an issue with a room during a stay. However, the room we were supposed to move to had a door lock then wasn’t working! So the housekeeper advised there was another room we could change to, but not yet cleaned (10.15am) and they would clean it next and move us there. We thanked her and at her request showed she the damaged mattress in our current room. So we went and packed up and checked out of our room just before 11am. Went down to reception and asked if our new room was ready yet? We were bluntly told no. When I enquired if they had a rough estimate for when it would be ready was told they had no idea. The woman we dealt with on reception (Sorcha?) was rude, curt and abrupt in how she spoke to us. Not once was there an apology for the issues or inconvenience. With no idea when we would get into our room we decided to leave for a walk and asked if they could call us when the room was ready. The man who had checked us in the prior night (Rowan?) said yes and at 12.08 he called to advise the room was ready. We walked back and checked in. The refurbished room was better, though still a few issues. On day 3 we were out and housekeeping went into the room. They took our second key, did not top up the biscuits or the toilet roll so on day 4 we had to go to reception to ask for toilet roll as it ran out. Breakfast - first was ok. Second we had to ask for bread as none was out. No yoghurt. Third - they told us they ran out of orange juice and yoghurt as there was an issue with delivery. There was no food available at lunch or evening as the hotel is being done up. But to be fair we were emailed before arrival to advise of this - though we were assured that the refurbishment would not impact our rooms and stay. Given we were put in an old renovated and unsuitable room which should never have been used we were still charged the same price as the renovated room. Overall the staff, with one exception, were pleasant and friendly. We visit Derry regularly to see family but unless we were desperate we would not stay here again given our experience.

The staff were very helpful. Breakfast was plentiful I had no isdues ar all

No refrigerator. Extremely hard double bed is too small for 2 adults to fit easily and is not comfortable at all. Fan in bathroom has switch that is nearly impossible to reach. All night long, loud people were yelling in the hallways each night.

Room was still dirty and dust everywhere. Furniture is outdated.

Plenty of parking. Room was clean and had what we needed although a fridge would have been nice too. Breakfast was adequate with a good choice of continental and hot food. Lots of space to sit and eat. We understand the hotel is under renovation by the new owners and therefore dinner was not available whilst we were there.