City Hotel Derry

Food was okay, dining table rocked as we ate. We went to get our cooked breakfast and our cups etc were lifted and we returned to a virtually empty table. On reading the description of the hotel before booking we were led to believe that all other rooms except for the ground floor had been redecorated. We had stayed at the hotel about 8 years ago and it was in need of redecoration then and other than new wallpaper on one wall, the furniture had remained unchanged since then. The service was quite chaotic and we do feel that while these renovations are ongoing the price of the stay should be much cheaper. Parking your car in the basement (which is now the level of the temporary entrance to the hotel) is now £14.00 overnight as the receptionist told us on check in, although we had wondered why there were so many empty spaces. The basement carpark has now been bought over by a private company. Hilton you definitely need to make vast changes for us to stay here again!!!

The room was clean but furnitures are old and beat up. The property really need serious renovation, the entrance was closed due to on-going construction. Phone charger and outlets need an upgrade or at least provide portable plug for new tech. accessories. The staff are fantastic and very helpful, I personally feel bad that they have to work under that kind of condition, and having minimum resources to accommodate guests' simple requests

After you book a hotel you should never receive notice that it’s under major construction on the morning of your arrival. This place is in need of major Reno but needs To shut down and not do it when guests are there

While the accessible bedroom was very good; generally the hotel felt uncomfortable in its “renovating” state; staff were accommodating espec. Reception on Floor 1 there was a nice view of the River + Peace Bridge in Dining Room and there was a good enough selection at Breakfast; cost for 3 night stay did not reflect the inconvenience.

Ok

We were disappointed with our stay here. It's certainly not a 4 star hitel as advertised. I know there are renovations taking place but this has been months. We had to enter through basememt carpark. No stair option so no way into the hotel unless you take the lift. You had to wait ages for lifts. Room was very dark, lighting very poor which made it very hard to do make up. Sheets were stained. Blind rail was hanging off the window. Tv didnt work. Paint was falling of the ceiling into the swimming pool. Trying to get the attention of someone to be seated for breakfast was impossible. They kept walking by. We just sat ourselves in the end. Plates werent lifted between courses. Just wasnt a great experience. Plus side, location is excellent

We liked the location. Staff were great, friendly, efficient & professional. We are sure, once the revamp work is completed it will be excellent. However. We were very disappointed to learn on check in that parking for residents wad £14 per day. There was no notification of parking charges when booking via Expedia.

Until this hotel is completely renovated I would not stay again. Room size and beautiful waterfront were great but furnishings were out of date Dinner was just ok Breakfast was of poor quality with limited choice especially for 15£

The construction of the lobby was a bit annoying but that is to be expected.

Booked three rooms for a family trip - shortly after receiving my confirmation I received a separate email from the hotel advising that the ongoing work at the hotel meant that they had a temporary reception, bar area etc on the first floor and that the only access to the hotel was via the underground car park. If I had known this before I would not have made the booking. The hotel refused to cancel the booking. The place is a mess due to the ongoing work - really not happy with the situation.

The lobby is under construction so no grand welcome. They are apologetic and service was good. The room has no phone to call the front desk so when we had a question about WiFi (connectivity was very poor) we had to go down to the makeshift lobby in person. The room is big, tiny bathroom. Overall 4 stars bc Not great, but good enough.

service poor at lunch

We stayed for three nights in the suite. Considering that this is advertised as a 4 star hotel. The room was grubby, furnished with mismatched/damaged furniture and had a generally shabby appearance.

The hotel is under refurbishment and this is definitely needed. Rooms are very old, furniture has the wear and tear of 20+ yrs of use. Window wouldn't shut properly and could hear traffic at night, room www visibly dirty, condiments not replenished daily on a 3 night stay. Bed and pillows were not good, pool area needs total redoing. Would have raised a far bigger issue if we had been in the hotel much but luckily was a tourist trip. When I did raise at checkout was really noted just a "sorry that's a pity" Location is a positive

The hotel is being renovated which we didn’t know about until we arrived. We had to go through the basement car park to get to the reception desk. The room was shabby and very dated. Tea/coffee facilities consisted of one breakfast tea teabag, two green tea teabags , no coffee and no milk. Breakfast the following morning was very poor….. very little selection and shabby dining room. Overall our stay was dreadful.

A little bit outdated, but they are renovating so that’s will make a huge difference in the early future

Hotel is currently undergoing refurbishment but our experience was a good one. Staff were very helpful to store our bags before check-in. Our room 701 on the top floor was in good condition, spacious and quiet. The air-con was working, if a little noisy, and we had a great view over Derry. I’m sure when complete this will be an excellent hotel.

Nice place!

Central.

Despite renovations taking place everything was as it should be 👍

Hotel is under construction. No access to lobby except through parking garage. Breakfast dining facilities were relocated to a conference room. Rooms do not have AC (disabled) and the rooms get hot. They provide a fan, but the window to the outside opens only a crack due to safety cord. Terrible nights sleep with stuffy heat in the room and road noise and loud drunks in the late evening. Food service was questionable. Rooms were not consistently stocked. 3 couples had varied amenities or lack there of on the same floor. If the hotel is going to be in a remodeling a discount should be offered for those staying in the old rooms and putting up with the many inconveniences. Definitely not as represented in the offering.

Breakfast was excellent great choice of food

Fantastic location very close to city walls and beside the river. Hotel was undergoing renovation in June 2025 as it is becoming a Hilton property. This was my second stay in 7 years and I hope the friendliness and reasonable pricing does not change. Parking is under the hotel in a very well hidden and small area. If you get a spot you will not want to move until check out. Parking an SUV would be quite a challenge. I hope to come back to this hotel one day.

The staff was extremely helpful and courteous! Made our stay very enjoyable!

Beautiful location- but they are in the middle of construction so it makes it awkward to access the lobby - need to use the lifts all the time

Great location, friendly staff clean rooms. The bar is a great place to relax after playing golf. We’re seeing the city.

Had a good nites sleep

I had booked deluxe double and was given an upgrade to a suite on seventh floor was delighted with it. It was really comfortable

Under repair. Didn’t get Hilton Honors points. Great staff, though.

This property is undergoing an extensive renovation however, there is no excuse for dirty cutlery and no attempt to replace when pointed out. Also coffee brought no milk no condiments on the table. Waitress just seem disinterested. I know it’s going through a refurb but they could try and show a bit of warmth to guests. Also bar service quite slow and no urgency to serve waiting guests. Should be transparent on £14 parking fee when making booking.

Thank you for a great stay

Great location and views from upper floors. Parking wasn’t easy but check in out was.

We stayed 1 night when in Derry for a wedding. The hotel is extremely dated, although undergoing renovations as recently taken over by Hilton’s Doubletree brand. Our room was large and served its purpose but overall not terribly soundproof leading to a disturbed nights sleep from children being left to run wild up and down the corridor. Contributing to the poor nights sleep was the uncomfortable bed and pillows. Breakfast was a good offering in a room that will be lovely once renovated.

Had I known in advance of confirming the booking that renovation work was being done, and sawing and hammering would start at 7:30 in the morning, I would not have stayed here. A complimentary drink on offer didn’t compensate for the annoyance.

Didn't like anything. Gross and dirty. Really Really tired

Under Renovation but very nice

The food and staff was so amazing no fault there. It was £14 to stay in there under ground carpark which i believe should have been free as we paid a lot for the room. The hotel room itself was very extremely dated. It couls definately do with a freshen up. It had no fridge or no water for the kettle. We were there on a birthday trip and we were so dissapointed with the room. My son loves a bath as we jave a shower at home so when away he loves a we bath and it was not possible as the bath and tiles were all mouldy. The hotle is situated fantastic in the middle of everything right beside guild hall and all the shopping centres etc so location is brilliant. Location, food drink and staff is fab pity about the hotel room such a let down.

Under construction but good stay overall

Under renovations, which was not properly highlighted before we booked. The service at breakfast time was very poor and the coffee was lukewarm at best. Very disappointing breakfast. Bar service was poor as well. Facilities was very good though just a pity about the coffee in the morning

No hot water for day and half till moved to another room we overpaid 2 stars

We booked into this property , we were not told in booking that renovation work was being carried out which was very inconvenient. You had to access hotel via underground car park . Air con/heating system in room did not work first night was positively cold despite a spell of good weather a heater was provided . The water for showering was cold/ lukewarm. . Understaffed second morning of breakfast I actually went and lifted pot of coffee tea for myself and sisters . The hotel is run down and needs a face lift . Staff did not address my concerns hotel in process of changing ownership and no one really taking accountability. On departing lots of people standing around waiting on lifts . Staff walking through people I had to stop and ask where are the stairs no signed . Lots of people did take stairs and it helped dispersed crowd at lift and in limited reception area . Overall I would not recommend this hotel . Pool is only advantage it has in comparison to other hotels in area .

Ideally located this is the best option for a reasonable price

Derry is lovely and the staff were also lovely. The hotel is getting renovated and needs it. Gym is good size but all equipement is old and so are the changing rooms. The bathroom in bedroom is so outdated. Hopefully they will adresss all of this with the work going on

Staff very friendly

There are no plugs beside the beds and we use medical equipment. The reception contacted maintenance and they had an extension lead brought to the room within minutes but we then had a cable trailing from one wall to opposite side of room where beds were which wasn't ideal. I would hope this is taken in2 acct with the new refurbishment taking place. Street parking opposite is £5 depending when you arrive. Hotel charge £14 per night.

Well we had a nasty surprise wen we went to check in saying we had only booked a room for 2 but we had our 6 year old grandchild with us. I sincerely had booked a room for 2adults and 1 child (6 years old) my booking said room sleeps 3 and 3 travellers. But this is to do with hotels.com. I will give Derry city hotel a bi ball as they are getting refurbished but service in bar was slow and stop and breakfast was terrible the food was not being replenished quick enough as a lot of foods all empty I had to ask for 4 different things and eventually got most but couldn’t wait any longer as got fed up standing waiting but this should not b affected by refurbishment as numbers for breakfast r known r mayb just short staffed like everywer else but as I said will give bi ball as I love the hotel in general it’s great for us with pool for grandchild and it’s very handy for shops for me 😀

It was a nice hotel however there were a few hiccups throughout our stay, the lifts were very slow, my sister had joined us on the Saturday and paid £14 for parking in the hotel, we had the drive to a restaurant and only gone for a hour, when we arrived back to the hotel there were no parking spaces left, the male porter said there was nothing they could do? Paid £14 to park for an hour? It turned out cheaper just to park in the car park across the street. Our party was gluten free and we were assured that they done a gluten free breakfast, which I know most places don't offer, but a hotel should either offer all of it or nothing at all as we had waited 40 mins for watery scrambled egg and a few bits of bacon and then another 10 mins on top of that for 2 bits of toast which is absolutely ridiculous and for it to cost £20 was completely unreasonable!!! I would book the hotel again but please review the gluten free options.

Derry is such a beautiful place with a troubled history. Despite the difficulties Derry has endured you will be hard pushed to find nicer & most helpful people!

Very disappointing stay. Extremely dis satisfied at considering the costs. Construction ongoing within the hotel and not told this before hand Firstly the car parking on site which was always free. They now charge but no signs to tell you. Only found this out after checking in. Rooms very old and dated and unclean, toilet barely flushed and barely any water in the shower hose Breakfast of very low quality. Most of the products ran out and seemed to be very few waiter/kitchen staff. Very slow to re stock the food items. Large Q’s standing waiting on food. Would not recommend this hotel at all

Great purely for location. Room very dark but comfortable beds. Breakfast average. Food was luke warm. Overall thought in current state over priced compared to Fabulous Gateway hotel Inishowen.

Needs updated

Hotel nice and central to everywhere. Food in hotel not good raw chips and burnt pizza on one occasion and chichwn goujons that were like water on another occasion so that was the ems of eating in the hotel. Said friendly.

Very central. Was attending an event, good service and nice food

The staff were so friendly

Service second to none staff couldn’t have been more helpful. For a 4 star hotel the areas are not up to scratch. The swimming pool area seemed grubby and the changing area was an absolute disgrace with half the lockers not working and many without actual doors. Also there is no private areas to change which I was shocked at as not everyone likes to change in public. The fact that the towels barely fit my 10 year old in this area as well was disappointing. Our room was clean and a great size. Everything you need was there. The tables etc definitely have seen better days and in need of an update. Being from the city originally I have stayed in a few of the hotels in town and this would not be the top of my list to stay again.

We arrived checked in , no issue, room no issue and then down to the pool. The pool and changing rooms like the whole place is dated and bit run down. The main issue was we sat in the bar for food at 6.45 and went to get a drink and was told someone would come and take our order. 45 mins passed and we approached staff again and our order was then taken but after waiting and hr we asked was the food nearly ready and it arrived in 5mins stone cold and soggy burger bap as if the food was ready 45mins ago and left sitting there until be asked. We did complain and speak to the manager who did get new food for us in 20mins and then we waited a further hr until plates were collected and desert order taken but never came back to clear the table and we waited a further 45mins on brownie and ice-cream and when we asked about it 2 more times it came out and the brownie was cold so all in all a terrible experience. Kust like forgotten about each time and breakfast was just ok. Wont be rushing back

Staff were so friendly and helpful .. big beautiful rooms ... very clean and comfortable ... lovely breakfast .. excellent location ... staff are all great

I would say there is nothing unique about the city hotel, we have stayed a few times in the hotel in the past the last time being in December Unfortunately the room we stayed in is in dire need or a complete upgrade, the worst bed i have ever slept in, the bar area and the restaurant are still very good and as for the staff they couldn't do enough for you Rooms definitely need refurbished hopefully the new owners will get this sorted

We booked the breakfast, it was awful, bacon could not be cut it was so tough and the sausages were like large frankfurters. We had a meal later that night in the bar and it wasn't great either.

Broken chair in room. Very slow unattentive service. No reply to concerns relayed to staff

This property is all about the location. Rooms could do with an upgrade but you are really only there to sleep. It’s close to everything and has great views of the river foyle and peace bridge. The staff are exceptional and incredibly friendly. I would definitely recommend this hotel.

Hotel was very central to shops restaurants and bars. The staff were all so friendly and helpful. We had a fabulous breakfast in the morning. Looking forward to our next stay .

Everything

Check in staff were fantastic and the security staff were also fantastic thanks lads

Wonder family oriented hotel.

Easy and close to everything

Excellent hotel well located, close to attractions and shopping. Close to transport.

Good location, great selection of breakfast, kind staff.

Room was grubby. Wall paper torn, furniture was not clean and had peices torn out. Bathroom tiles were very dirty. Leisure centre was very dirty and badly needs revamped.. Service at lunch was very poor.. order completely wrong and soup was missing.. when soup arrived it was spilled out over the side of the bowl.. whole experience was dreadful.. will never stay again..

The stay was overnight and all aspects were satisfactory. I have stayed at this hotel several times before and will stay again.

Brought mum to City for pre Christmas stay 4th time had a wonderful time yet again. We will be back

I have stayed here quite a few times and this was not the best stay I had. Staff that I interacted with where friendly. However, requested twice for a top in the morning while cleaning service was about. They went into the room but didnt top up the tea and coffee station. Asked again for these when i saw it and still nothing. At 11.30 at night had to take my child out on a horrible night to get milk from a local shop and they wanted some tea to help them sleep. Also requested for dust to be cleaned off the wall lights as it was effecting my allergies. Again, this was not done, despite the clearers been in the room.

Hotel was lovely but when leaving we weren’t even asked if we had a nice stay or had any problem. Plus every time we had a shower the smoke alarm with of with the steam

Hot water off for one night and one day with no communication from staff to customer to let us know that we could not wash, shower, bath in warm water- discovered this ourselves first thing in the morning and phoned reception about this to let them know- they didn’t tell me even at that point that the whole hotel was experiencing the same problem due to a fault in the system. We were offered to go to a sister hotel to use their facilities for showering- totally inconvenient for people with limited time on a stay over. Early communication could have helped.

Great location with parking and breakfast. Would stay there again!

Amazingly friendly & helpful staff

Great location in the city centre ,close to bars ,restaurants and shopping , bed was comfy ,breakfast was good and for the price paid Cant really fault it .Only downside was free hotel car park was full as hotel was fully booked ,but multi-storey next door anyway was £12.50 from 3:00pm to 10:30am Suggestion move the toaster away from the hot breakfast buffet, You have to join the queue for the buffet just to get toast ,could be relocated to solve this

Terrible hotel - would not stay again. Poor service and hotel is tired and in need of a massive refurb - definitely not four stars

Very good stay, good hotel with great facilities and perfect location

Couple stay. The room was spacious and comfortable however there didn’t seem to be any way to regulate room temperature.bathroom tired and could do with updating. Lovely river view. Really convenient location within easy walk of all the City’s attractions. Recommend walking the walls, tower museum, the pubs and coffee shops on Waterloo st. Decent breakfast, usual fare. Be aware the nearby Exchange restaurant and wine bar only serves drinks if you are eating there - we called in for a cocktail and were basically chucked out after one drink! Licensing rules apparently but it’s not clear when you go in. Overall loved our visit and learnt a lot. It’s a great city.

Friendly staff and an early check-in. Thanks to everyone at the City Hotel.

Fabulous location Furniture and decor slightly dated Very clean Friendly and competent staff Would defo stay here again

Shabby

Could do with a refresh but hotel clean and in great area breakfast nice don’t bother ordering flat bread from lunch menu you will be disappointed entertainment every night which was fun albeit a bit old school.

Staff were excellent and very hepful

Great stay!

Very small beds, small room, terrible pillows. Needs some freshing up with paint and carpet. Tub was difficult to maneuver for over 70s group, very high sides having to crawl over.

All good except that the room was too warm and I could not reduce the temperature.

Check in was easy. Everyone was lovely. We got an underground park which was awesome. Our third floor room overlooked the Peace bridge and Guildhall which was terrific. The dinner I had which was double dipped chicken the sriracha sauce dribbled with honey, was superb.

Would def stay again

A very handy property right in the city centre - an older building but all part of the charm. View of the river from my room was great.

Location and view from our room was perfect. Easy to walk around. Great restaurant across the street - The Exchange The hotel is a little dated but clean. The parking is ONLY FREE if they have space (small parking lot). We had to pay for parking next door one night for €12 (therefore, not free parking)

Needs renovation

me and my two friends went to derry for a night out from belfast had a ball really party city and hotel was great. central and very welcoming. highly recommended.

Well situated hotel. Nice staff

Parking is an hit or miss But after hours, the location is very convenient

Convenient for what we needed, welcoming and clean .

Everything was great, staff were lovely the hotel is lovely unfortunately we had to cut our stay short but I want to get back again to complete the experience. Our room didn't have AC, not a big deal as it was in the cooler time of the year in NI but I believe re-furb work is in the works over the coming year for such things.

So unhappy with experience. I accidently booked the wrong night. I realize it was my fault. But they charged me premium for the night I needed and i also had to pay for the wrong night i booked. And never used it. What a waste of money.

Very close to bus station and train station. Close to site's to see .