Ocean Breeze Acapulco

So the property that we booked for was closed because it was destroyed due to a hurricane in 2023. We were taken to its sister property not far from this property and the Mayan Palace was really awesome. Rooms were overall great and mostly everything was working. The TV and the tub were the only things I had issues with. Staff was great, easy to get a taxi, there is no uber in the area. The amenities were awesome, like the pool, lazy river and gym. The dining we mid.

Hurricane Otis destroyed the hotel, it was poorly built, specially the windows, not up to hurricane-proof code

No está mal, pero la habitación olía a humedad además que ya se ve algo viejito.

Todo muy bien, excelente atención

aunque es construcción antigua, se encuentra en buenas condiciones

Sensacional la estancia gracias al personal del hotel 100 por ciento recomendable

Te invitan a Vidanta y te hacen perder un montón de tiempo para venderte una membresía

Avoid, unless you want something cheap, and I mean cheap. There is no WiFi in the rooms. The light in the rooms is miserable. Its impossible to read with such light. There is no restaurant for breakfast inside the property. If you want to have a breakfast, staff will send you to their parent hotel, Vidanta, which is 5min driving. You will get several calls a day to your room from their time share vendors requesting you to waste your time to sell you a time share. If you want a late check out, they will want to charge for that. Besides all that, the property is dated, with poor maintenance. No reason to go back there.

He viajado a este hotel durante muchas ocasiones y es una estupenda opción para ir en familia. Tiene un pequeño club de playa muy tranquilo que está solo al cruzar la calle. Las habitaciones son muy espaciosas y tiene una buena cocineta. Yo realmente recomendaría un cambio de tapicería en las sillas de la habitación pues por lo menos tiene 20 años el mismo tapíz y está muy sucio y viejo. Ojalá lo hagan pues es un lindo lugar del que disfrutamos mucho por su localización y tranquilidad. Es dificil mantener un hotel viejo en buenas condiciones y en su mayoría está bien mantenido.

Buena atención y servicio al cliente. Había muchas moscas en el pasillo y en la habitación. Las toallas las recogieron después de dos días. La alberca está muy bonita y tranquila.

Sin red inalámbrica en habitaciones y sin elevador

El Hotel no cuenta con wifi Las instalaciones están descuidadas y sucias No se nos permitió la entrada al club de playa que está enfrente del hotel a pesar de que nos indicaron que estaba incluido.

los muebles son viejos y están sucios

Un lugar agradable y tranquilo.

Excelente servico de todo el personal

Sin wifi

No me gusto porque te hacen perder un dia de tus vacaciones haciendote creer que por estar en ese hotel tienes derecho a un desayuno en el mayan palace

Deberían tener el servicio de wi fi en la habitación

La comida muy cara y no hay mas opciones

muy cómoda y práctica para llevar niños

Me gusta mucho por tranquilo y puedes ir al gran mayan a los eventos que hacen ahi, personal muy amable

No tiene internet en las habitaciones. Si vienes con niños o necesitas trabajar es incomodo porque no puedes estar al sol de la.alberva o sentado en la recepción para tenee internet y entretenerte. Para ie al gimnasio temprano o a cualquier hora hay q ir a otro hotel. Muy incomodo

Excelente ubicación y costo

Debería contar con wi fi en la habitación.

Excelente opción para descansar en familia!

Excelente

👍

Me gusto el lugar es bonito aunque creo que lo han descuidado bastante. Y no me latió que no puedas estar en todo el club de playa más que en una parte, eso es discriminar a parte la playa está llena de puestos de bebidas que la dejan muy sucia. Pero la recepción te apoya mucho en todo y nos compensaron por un evento qué pasó por una llave

Es tranquilo y el personal es muy amable, los volvería a elegir sin duda. Las habitaciones súper cómodas ☺️

Faltan restaurantes al rededor

Es un excelente lugar para hospedarse, aunque cabe aclarar que el hotel como tal se encuentra de un lado de la calle, y las albercas que tienen entrada a la playa estan cruzando la calle. Pero sin duda un excelente lugar para pasarla increible con tu familia, las instalaciones, la limpieza, el servicio, la atencion, todo es muy bueno

Instalaciones bonitas, lugar muy agradable en temporada baja. Su personal muy atento y amable.

Bonito el hotel, gracias por su hospitalidad

El personal de recepción es muy agradable y en general en todo momento fueron amables.

excelente hotel

La estancia fue excelente y el personal muy servicial y amable

Todo muy bien, el personal que ahi labora muy comprometidos y amables. El Sr Israel ¡super! Lo único a sugerir es que mejoren la recepción de la weñal de wifi

Excelente opción en zona diamante, deberían iniciar las temprano la venta de alimentos en zona de playa y ampliar horario de uso de albercas.

Un hotel muy tranquilo y fácil acceso a la playa…

El personal muy amable, limpio y seguro, me agrado bastante, un familiar perdió su teléfono y el personal lo devolvió, definitivamente regresaré

Excelente opción para viajar en familia por ser suite. Todas las personas son sumamente amables. Los puntos negativos: televisiones muy viejas, no tiene elevador, la playa esta cruzando la calle con niños y calor llega a ser pesado caminarlo. Fatal: no hay wifi en la habitación.

Staff was very attentive. No bottled water in the room when we arrived. 😏 Hotel was quiet even though is so close to the airport. The area is nice and quiet.

The hotel is well-located, near the beach and walking distance from an upscale mall. The facilities were well maintained, spacious and attractive. The suites were also well equipped and spacious. The beach club across the street was nice. What it lacked was easily accessible WiFi/internet. WiFi was only available in the reception area and was not reliable. It also lacked outdoor seating areas, other than the pool - no balconies, terrace or garden areas to relax.

The stay was great .Everything was magnificent. Really recommend to families.

Very friendly staff

Very convenient location

This property is WAY over priced for what they offer. They don’t even have WiFi in the rooms, if you want or need to use the WiFi, you have to go sit in the lobby.

Deja mucho que desear .VIDANTA muy mal, ponen al huésped o al cliente al ultimo lugar . Es clarísimo el MAL entrenamiento donde solo les importa cumplir las órdenes. Ejemplo: usan tarjetas paras las toallas de playa. Si llegaste hasta el “club de playa” y no traes la tarjetita te tienes que regresar por ella a Recepcion, que esta del otro lado . Ese es solo un ejemplo . Su orientación a servicio al huésped CERO

The property was great and the staff was very polite, the building is close to the beach but still not right on the beach. I did not like the people in the lobby trying to sell vacation packages, it was very annoying and horrible experience when you tell them you are not interested. The hotel is not cheap and still you have to deal with those sellers, not cool.

The staff is nice and friendly. On the other hand, I found very annoying that there’s a team selling you timeshare accomodations in Acapulco right after check in and they also sell you a “donation” at check out (they even gave me a bill that included the $30usd to an unknown foundation that I had to refuse and get a new bill). Also, my room had a leak in the bathroom and the safe box wasn’t working. This last one they were never able to fix since I needed to be present and it would take them 30 mins just to get to my room to check on it (which I couldn’t do since I was almost on my way out). I must admit they did follow up later that day though I was never in my room so I decided to just leave it. The pool is nice and the room had a good size with pool view. You must also know this hotel isn’t on the beach side. Finally, the check in and check out times are really uncomfortable. Check in is at 5pm and check out is at 10am which is TOO EARLY. I was there for an event and went to bed at 4am so I could only sleep for a few hours. It’s an ok hotel but I don’t think it worths the money.

Complete bait and switch - the pictures are from their sister hotel, which they push to upsell you at 500 usd per night. The actual property is a hostel style, no star experience.

No Wifi in rooms and that was a huge disappointment

Overall the property and beyond disappointing. To start on Expedia it depicted the resort as beach front. The resort is not beach front. Upon checking at 5pm or so they weren’t sure they had a clean room available for me. I had to wait 10 mins before a room was available. Then I was told I had to leave all my valuables in a safe at all times due to people breaking into hotel rooms. Then once I got to the room I was disappointed. The room hadn’t been updated in many years. The main door the room was flimsy and could be broken into easily. The adjoining door to the room next for did not have a lock on it. When I went to shower that evening the water was black. Thoroughly disappointed in this hotel and I would very much like a refund.

Very poor service and old rooms with several issues. Not recommended if you’re expecting a confortable stay.

Nice place

El hotel esta bien para pocos dias. Tiene alberca y club de playa. Te dan toallas. El desayuno tiene poca variedad pero buena relacion calidad -precio

Gross and old TVs are old and signal doesn’t work..

Air conditioning was so noisy and old

Great service, accomodation, food and amenities. Would Go back!

Clean and friendly staff. Good location in Acapulco

The hotel was closed (remodeling) and they moved us to the Grand Mayan.

Friendly and helpful staff. Very nice restaurant on premises. 2 minute walk to quiet beach.

Are reservation was charged. The hotel where we had the reservation was closed and they didn't told as anything abaut the closure. The manager was very rude we are a family of 6 and we reserve reserve a family suite and they charge us extra for 2 extra persons.

We couldn't sleep the night of Sunday 6th because of the noise in the room 5721 (there were three people listening to music, singing and talking until 3:40am). I talked to Ismael in Reception at 12:20, 1:50 and 3am reporting the incident and he was not able to send Security until 3:27. By then it was too late because we had to leave the hotel at 6 to take our flight back to Tijuana at 8. It spoil our vacation.

1. Made reservation for four rooms with double beds. Unavailable at check in. Assigned suites instead. But only 1 bed per suite with 2 couches with trundle beds. 2-3 adults per room. 2. Housekeeping never came to make our beds as promised. 3. AC didn’t work. We burned up all night. 4. Hotel didn’t know when the airport opened. 5. Hotel didn’t know anything about an airport shuttle although advertised. 6. Don’t waste your time or money with this hotel.

So when we arrived, we could not find the hotel. We have to ask 3 different people about where the hotel was and an hour later. It turned out that it was close until the high season, but they booked us a room in the Mayan Palace Playa with a free upgrade. All the Mayan staff understood what was going on. We did not get the upgrade though when we arrived, and when asked they replied that they gave us what was booked. The staff was nice, but impersonal. When you asked about where to find food no staff member knew. All their excursion were way over priced, double what you can find on travel sites (which already have a fee added to the price) and not impressive for the money. The room only had cold water for showers unless you showered at midnight and even had some mold in the corner of the bathroom. The 2 Mexican nationals we were with were head over heels with the hotel, but honestly I have been in nicer 2 star hotels. The beds were clean with no bugs and the food was good in the hotel. It was also nice that you could walk around the whole hotel without needing your wallet to pay for drinks and your room key was a wrist band.

The hotel I reserved was closed and the company also owned a very nice resort (Mayan Palace) which they put me in for the night for the same price. Great deal!

I spent the day in the pool with my wife having a drink, then we went out for dinner.

Everything is beautiful but the service was horrible. I have family there and they couldn't come in because i would have to pay for them just to come in and have fun in the pool. They weren't even going to stay in the room just the pool area.

The hotel was close for remodeling. No body say anything about it. I was surprise when I arrived from Acapulco airport the hotel was close. They send me to Mayan Palace Hotel by the way the night clerk was not helping me. I have to pay in cash for the night. I made the reservation 3 months in advance WHY did not send me a message about this hotel before I arrived ?

The Ocean Breeze was "closed for business" . . . and we were transferred to the Mayan Palace Resort which was a 5-times upgrade, at least.

no WIFI Access and the hotel is not a beach front hotel. the map is misleading.

We had booked two separate days-Jan 12th and Jan 20th. We stayed there on the 12th but on Sunday Jan 17th the Hotel closed. Fortunately the Hotel is part of the Mayan chain and we are being given an extra day at the Mayan Palace Acapulco were we are staying for a week. So all turned out OK.

Ocean was under maintenance so stayed at the Mayan for same price.The experience was great. WIfii was not free and room came with coffee maker but no coffeee. They offered great activities and entertainment but there was no communication to guests about the activities available. The place has great views and it is a nice hotel.

Nobody told me that the hotel is actually under maintenance, the hotel isn't located where Expedia showed me. My reservation was valid on the Acapulco Mayan, a same quality hotel but with no beach!

Horrible experience, got there and the hotel was closed cause they were remodeling. Would appreciate if someone from expedia can contact me.

The room was perfect for our family of 2 adults and 3 children. We couldn't have asked for better service from all the hotel staff.

My experience was not that good, first the a/c was not working good , i had to change my room, only one out let to charge electronic device, for breakfast and dinner and the rest of the facilities including the gym we have to go to another Hotel . The room comfort was OK, The Staff very pleasing, in Particular Mr. Gil

Took us about 3 hours to finally find this hotel. No sign, no nothing. Tried to call the hotel, no answer. Guess what, it's closed! Per the restaurant personnel next to the hotel, it has been closed for repairs for quite sometime. We were redirected to its sister facility Grand Mayan, who then directed us to "its" sister facility, Mayan Palace. After 4 hours, we finally made it to the hotel. Our stay there was nice, great pool area, great staff, small but nice room. My only complaints are the parking here. You literally have to walk 1/2 a mile from a dirt patch empty lot to make it to the hotel. Also the pool closes at 8:00pm which is really early, especially in Acapulco, where at 800pm it's still like 88-90F and there where still alot of people in the pool. This place is really hidden and far away for anything. If your looking for night activities here, good luck. The restaurant closes at 1000pm and you will have to go to its sister facility for other activities or about 10-20miles away to downtown Acapulco.

This property belongs to the Mayan palace chain and it is amazing. Please don't hesitate in going. They have a private beach with an infinity pool by the ocean. Grounds are impeccable and service is first class.

Do not book, this Hotel is closed.

We had reservations at the Ocean Breeze in Acapulco. Our hotel actually ended up being closed and no one told us before hand, which was a little frustrating. We got a little nervous about that but they brought us to the Grand Mayan and they honored the original price. The hotel was amazing and better than our original reservation. Will definitely book with hotels.com again!!

Acapulco is amazing, the people and service is excellent ! Great time there.

Imagine our surprise when the taxi driver from the airport arrived at the Ocean Breeze hotel in Acapulco only to inform us that the hotel was CLOSED!!! He told us not to worry, there was notice posted on the door instructing him to take us to the Mayan Palace. The staff at the Mayan Palace were most gracious and looked after us. We had received an email from Expedia confirming our reservation at the Ocean Breeze hotel on January 13th, we flew out on the 15th! Unbelievable, not the way we expected our vacation in the sun to begin. Thankfully, it was all uphill from there. I will be interested to see if this gets posted!

very good installations and comfortable stay

We had a great stay.

I literally cannot complain of the hotel, their service, cleanliness, and activities except for the location. It's located too far away of any bays and the one that they have available, is open sea and not safe for my four year old. Other than that, AWESOME.

I enjoyed the room but it was a short visit, just went for a weeding over the weekend, location was great both for the wedding, my morning run and going to La Isla after checking out. Next time I go to Diamante I will try to stay in the same place but longer.

The Sea Garden was not completted with the remodeling so we were able to continue our stay in the Mayen Palace.

we were upgraded, based on the high ocupancy of this hotel experience was greate.

We were going to a wedding and the hotel was great for us because of the location, besides that hotel was clean, good service, etc. We were not able to use all the amenities in the hotel but overal we had a good experience and would return in the future.

Great hotel, I had an awesome time. But it's NOT a beachfront hotel. It's a five minute walk from the beach, which is great, but I expected it to be ON the beach.

We only stayed at the Sea Garden for 2 days at the end of a trip staying at the Grand Mayan for a week. If you can stay at the Grand Mayan do that it is superior however the Sea Garden has great facilities and pool with cabanas at the beach and a nice Italian restaurant.

This hotel has a great beach location but needs to improve its service and room quality/cleanliness for the rates it charges.

I WEN´T FOR A WEEKEND AND WAS MORE THAN WHAT I EXPECTED

Very clean and well kept.Staff friendly and efficient. Large room with kitchenette and everything you need. Two small stores at walkable distance and large supermarkets not too far by car. Daily programmed activities in hotel were fun. Italian restaurant good. Downside: beach is across the street. No nightly activity in this area of Acapulco. Open air mall nearby.

It was exactly what we were looking for. Not expensive and close to the beach. Besides it was really important for us to have a full kitchen. Ocean Beerze Hotel is a guarantee simply because it belongs to the Mayan Palace, one of the most incredible hotels that we have in Mexico. People at the hotel were really nice.

After arrival almost at midnight (my friend after grueling flight from Europe), we checked in and right from the reception were sent to the room. When we asked where to go as there were several buildings, the lady pointed in a way that we still didn't know. So we went to the first building, climbed stairs to a second floor with our heavy bags (no elevator) and found out that our room number was not there...so we dragged our suitcases to another building, climbed the stairs to the 2nd floor (again no elevator) and there it was. Both were 3 story buildings and no elevators, very inconvenient if you have heavy bags! The room was nice, however, the beds extremely hard, with pillows that could be filled with bricks. At 8AM we were woken up by a lawn mower under our windows - joy of having a golf course right there....Otherwise all good but I cannot imagine staying there longer than one night. They have a nice Italian restaurant, that we visited later in the week, but we stayed in a different hotel.

Ongoing problem with front desk. Front desk manager was surley. Room promised time AFTER arrival was delayed by hours

clean and walking distance to the beach.