Royal Islander Hotel

Never flying with American Airlines again

The property and rooms were clean and maintained despite the age and dated appearance. The restaurant was very good and reasonably priced for the Bahamas. Staff was friendly. Only drawback is no fridge or coffee maker in the room I had. I suppose I could have inquired at the desk but I ended up buying a styrofoam cooler and 20lb bag of ice.

There is for improvement!!

From the minute I arrived at the hotel, I was treated extremely well. Everybody was friendly, gracious, and responded to all my inquiries & requests. The hotel is older but kept vey clean. My room was vrry clean as well. The food in the restaurant was prepared and presented well. They had a variety of food for breakfast, lunch, & dinner. All-in-all, a great experience! A great deal for the price!

I just stayed for one night. It was good. I was not feeling Good. So, all I had to do is rest. Didn’t get time for me to explore everything. But room is clean, AC, facilities. I liked it

Firstly my reservation implied the hotel had taken a deposit but on arrival this was found not to be so., Hotels.Com need to modify their wording. The room was fine but the air conditioning was very loud and could not run permanently so kicked on and off all night keeping me awake. Also the noise from AC meant the television sound had to be turned up possibly annoying neighboring rooms. In the bathroom one of two lights was out and the toilet was hard to flush leaving 'evidence' after the flushing stopped. Finally two bottles in the shower containing shampoo and or body washing liquidis were not marked with what they were.

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Food was vile reheated old food from days before. I bought food and wasted my money just to bin it. It was very old and reheated food as the restaurant was always quiet. The bed was ok, but bedding very old and yellow and mismatched. No duvet, just a scratchy old throw. Air con was so noisy and yet the room was hot and stuffy. It was the same story when checking out another room. It was just as hot. Reception man refused to help me carry my shopping up one day despite seeing me struggle. There is no one. No bell boy, no elevator. Staff on reception, especially the man is very lazy. I have moved to another hotel. It us much better, and oddly enough its cheaper

My kids and I enjoyed our stay here at Royal Islander. It was a peaceful and relaxing atmosphere.

It was nice my room a a little bit warm due to the Ac needing to cool a bit better but other than that it was nice

I stayed 4-6 July 2025. On both night they had so teens in the room next to us I think it was B106 making a lot of noise. It was about 20 teens in that room and by the pool area making noise all night from 10pm - until morning. This is the first time and the last time visiting your hotel. Also my flight was 8am and no body was at the front desk to get my $50 deposit. I had to email the hotel to get it just to much.

It was very nice and the people was friendly but that omelets was off the chain

It can use some extra entertainment on the property.

Due to a wore veing cut we had no internwt access during our stay

I've stayed at this hotel many times before and although it's definitely not 4star, it used to at least be clean. My first disappointment was requesting a king bed, but being told there weren't any available. After seeing several empty king rooms during my stay (the drapes are open), I was told thay they’re not using that part of the hotel... I wonder why? When I got to my first room, it smelled very dirty. Thinking it may have been the carpet, we requested a room without it. When we got to the second room, it had the same smell. We determined that it must've been the drapes. Everything from the drapes to the linens and towels needs to be replaced. The worst part about my stay was the roaches (yes, plural) in my room. That was the first time we'd ever seen them there, but we definitely weren't surprised. Seeing 1 roach is one thing... seeing multiple is unacceptable!!! They were the big ones, so very noticeable. The last one we saw was crawling on the ceiling!!!

Very affordable and located conveniently near to every necessity you can need for your trip. Accommodations are not luxurious but still comfortable and clean.

I liked the room and its amenities.Very spacious and clean.Nothing negative at all.

ENJOYED all the staff I came in contact with & seeing others 'PUTTING the PLACE BACK TOGETHER after MOTHER NATURE's WORK'

It was clean and in good distance for where I wanted to go. It was not Baha Mar, but it was not Smith's Motel, either... It's decent for the money.

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Thank you, lovely place

The renovation is moving to slow

Was very quiet and relaxing

Good Customer Service & professionalism.

The rooms where filthy, we got switched to next room and just had to check out, they shouldn’t rent These rooms to dogs

U liked that the doors locked at a particular time and 24 hours secretary

The lady that checked us in wasn’t very pleasant, it appeared that she was with in the middle of doing something and we interrupted her or maybe she had been sleeping and we woke her up. The room B111 itself was clean but the bathroom was a mess, there was something brown that was smeared on the light switch and wall, the walls needed to be painted and there wasn’t a toilet paper holder, the rolls of toilet paper were sitting in the toilet tank. The Internet said that they had “Free WiFi” but it was only in the lobby none in the room itself. The reception lady told us we wouldn’t be able to get WiFi in the room. If we had been staying for more than one night, we would have changed hotels the next day. This is the last time that I will stay at this hotel.

Friendly staff, nice rooms, the restaurant food was awesome. The pool was a plus we had a great time.

The property is near to down town and other restaurants which I loved. I did not like that the towel rack was non existent or the toilet paper holder. Other than those things , everything else was great.

I like the hotel but restaurants was to expensive

only thing that was missing was the pool umbrellas. We will be back.

They said the Casino was open but it isn't. I know they went through a hurricane recently, but this property still needs work before I can come back to it.

Located in a centralized area; everything is in this general area.

Room was old fashioned but clean. The television remote control did not work, there was no hot water, the bathroom basin tap sprayed water on the counter top with only some getting to the basin and the air conditioning, though working was noisy. Problems were reported to staff who responded positively and then did nothing

The overall experience at this facility was one of a kind. The check in was pretty good and I was surrounded by local business and banking which made my trip a breeze. I will definitely visit again.

Clean good value for the money

No hot water and safe was broken. Pillows were really old. Otherwise, it was reasonably cheap and comfortable.

They changed the rate i got from Expedia when i reached there

Its worth it.

I enjoyed the my stay

I liked that the property was in Town. I could walk to food places n store. What i didn't was the air conditioner was on a Timer. Everytime it stop it interrupted my sleep.

Nice

It’s ok

I loved the staff they made my stay very comfortable and I felt at home

The room needs new beds and pillows was uncomfortable

Hotel could use some upgrade

Didn't like the fact that my room didn't come with the appliances I should have came with and I was accommodated on the last night of my stay

noisy room air condition.

The pool is OK, It's a typical Motel.

I like the price and the fact that you get what you pay for. Nothing luxurious but simple and comfortable.

The staff was great. The food was great. I’m looking forward to coming again.

Property needs updating desperately

Found a roach in the bathroom, hotel was run down, room had a awful spend luckily we only spent one night

The room i stayed in the door could not open properly and there was a loose tile heading into the bathroom. I had to relocate to another room.

Wifi keep dropping and fire alarm goes off every morning..

Had the wrong key to my room. Very dangerous because it opened my door

The staff was very pleasant

I just liked the overall atmosphere of being at a hotel and it not feeling like a hotel. It was quiet and serene.

Nothing

Pleasant staff made for a great dinner. They stayed late to accomodate us and made us feel more than welcome. All seemed to enjoy their meals with curried chicken, conch chowder and BBQ chicken the outstanding dinners. The hotel itself is OK. Rooms short on outlets and towels. Nice tub. Clean and quiet with pool. Decent free wifi.

My stay was a the worst i ever had at a hotel will not be bringing any one to this place or reccomend to my employees the place if falling down cracks in wall abandon cars on premise the other rooms looks like a fiea market used furniture's will never come back to this place also i will make a complaint to all the booking companies

Overall, I was made to feel very welcome. The reception staff were very friendly and courteous. The only drawback was that there was nowhere close to eat a decent breakfast and I had to travel to Lucaya for a proper meal. The room was clean and comfortable, towels were replaced every day, and I was quite satisfied. TV reception was limited and the picture was not very good though. The pool was lovely, and there was plenty of room to do 'laps'. Shame the Jacuzzi wasn't working.

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The staff were nice however ghere are no dining options or entertainment other than the pool

Wasn’t what we expected. Beds were uncomfortable

This last time i was there was in 2014. It is still as quiet as i remember and tbe food is still so good. I think they need to upgrade these room tho. There is a phone in the room that does not work you cant call out not even dail 0 for the front desk....so i dont know why its even in here. Luckily the front desk is very close and the lobby staff are welcoming and nice to be around... I enjoyed it here. And will definitely return.

It was a nice places , very quiet and friendly staff ,

I really liked this hotel because of the affordability, how well they maintained the pool, surrounding grounds, lobby and onsite restaurant. They also have very clean men and women restrooms in the lobby. Overall, the front desk staff was friendly, willing to assist with information about things to do daily, and always followed through with their promises with a warm smile. The onsite security made me feel really safe. I give them a 10, because of how they secure the property. You actually need a room key to access the hotel lobby, and security is always there in case you have a problem with access, etc. They are very friendly, warm and attentive people. The onsite restaurant is a plus because it provided that added convenience, and they make an awesome Tuna and yellow grits for breakfast and the cooked sardines and grits is off the charts. They have other things to, but, this was my favorite for breakfast. I switched up between the two daily. I was here for 2 weeks. Due to Covid, they didn't open for lunch or dinner until near the end of my stay, but, i'll catch them next time. The Restaurant staff was equally friendly, warm and accommodating. Because we tend not to see the chef, they miss out on tips, however, i made sure at the end of my stay to personally go see the chef and tipped her for reminding me what moms cooking is like away from home. lol. Room service was also friendly and also did a great job when you required service. location is close to public transportation, i rented a car for 2 weeks, a personal preference. As i was leaving, and it was hard to say good bye while i was truly thinking about extending my stay, i said i would give them all a 10 rating. i hope management will share this review with entire staff.

Ok

The staff was very nice and welcoming but the condition of the room was terrible the sheets was dirty and the room was full of bugs. The shower wasnt cleaned dark black dirt in the walls and full of bugs. Very nasty

nice pool area & walking distance to restaurants.

Royal Islander kind of 3 star hotel. Rooms nice comfortable with aircon but very basic. There was no running hot water. Courtyard is spacious with pool and seating. Wifi is quite good. Has restaurant and food was good. Staff is nice and friendly. Not much in the neighbourhood. Small mall and fast food within walking distance. Nice for short stay but don’t expect too much.

Great place to stay while in Freeport Bahamas.

The peaceful environment 24 hours security my dislikes the television service was very poor only had access to local channels and the bathroom fixtures were broken

One of the rooms had a smell but the conditions was understandable. So it was switch to my prefection.

This stay I requested a King room in message to staff which was graciously matched the view of pool right outside your room with bar stool and lounge area located in great spot to great food within walking distance be back real soon

We visited the Royal Islander to do hurricane relief. The rooms are OK for sleeping and the pool was nice and the water was warm enough. The food in the restaurant was much better than I thought it would be. The people that work there are very nice. This is not located next to a beach and the internet service was scetchy at best.

It has a very good location to most of all things to do in Freeport close to relatives close to Port

Hotel staff very friendly and accommodating. Room was comfy and clean.

For starters if you are from the U.S this place resembles a motel 6. Cleaning crew doesn’t carry clean sheets in their cart. Only the towels and the cleaning liquid. We arrived from an all inclusive resort so it was a horrible experience. They do the rooms and then finish it and call it a day. When we checked in we had two rooms. One of the rooms they gave us had people stuff already. Bad organization. The next room had hair on the sheets toilet not clean because it was black. Two towels for a room that fits 4 people and one wash cloth. Tub was yellow meaning no bleach is used. One room had a blue thin sheet and the other beds didn’t have it. Price for this room was way too much. I do Airbnb in orlando and my Apts offer more for almost the same price Charging late check out but in Airbnb there’s no fee. Restaurant is super expensive best bet is walking to pollo tropical or bk to eat. overall no clean sheets and poor quantity of towels. Rooms smelled of mold and cigars left the doors open and fan running all the time so the smell can go away.

Check in process was horrible...Front Desk staff moved with no urgency or concern for guest. We tried to check in at 3pm but they were changing shifts at the desk, therefore we had to wait an additional hour for them to count float and do whatever...Not professional at all...

The location of the property was good for what I wanted but rooms were just ok Nothing to want me to say hey I’m going back to the hotel three out of five nights I only got one washcloth and it was two occupants

Nice place. It felt safe. Considering a cat 5 hurricane had been there it was in good shape.

The security is very nice they treated me like a princess

It is 2 stars hotel. Food in restaurant cooked poor. Room was so so, a bit dirty. During night time black peoples did not get asleep. Very noise rooms. No water in rooms. I do not recommend this hotel.

Had few nights spent there, and the overall review is bad. At first, when entered the room, the strong smell of mold kicked me back outside. The room was not ventilated at all, the ambient temperature inside was equal or higher than the one outside! The aicon, fitted on the lower window was extremely noisy. The restaurantt is working for breakfast and dinner. For lunch-there is subcontractor. Another issue was that my room was entered by the personnel, despite that "do not disturb" was hanged on the door outside. And the last, major repair floor works on the terace, next to my room have been initiated, witout notification. Based on the above, I can't rate the mentioned hotel with more than one star.

I like it but it needs to upgrade a little. The staff are awesome and super friendly

I liked the location of the property that it was close to downtown and that a refrigerator and microwave was in the room. The staff was very friendly. Did not like that we were initially placed in a room that had neither and a old musky odor. no peep chains on the doors as an added measure of safety. The price wasn't" so bad either.

This was the worse, the check in was incorrect I got a double bed but was put in a 1 bed, had to take my stuff from upstairs to downstairs. No wifi in the room have to walk to the lobby to catch service, the water in the shower and toilet is stink, the room was clean to be honest, the jacuzzi wasn’t working, the ac must’ve been broken cause it was hot, the lady checked us out and didn’t alert us, I had to show her my reservation to show her we check out on the 21 and not the 20th She didn’t apologize for the embarrassment or anything Like just horrible will never visit here again

Hotel okay but more like a motel with all room doors to outside. i did not spend much time there luckily. Booked king room and got 2nd floor double queen. No working safe in room, ac and wifi didnt work well.Had to carry luggage up steps. I don't recommend the restaurant and location not great for other food options other than two very close burger kings....would stay elsewhere next time as place was not as described on the online booking website and pictures for sure...

No towels in the room . Bed is very uncomfortable. I had to pay cash upon check in even though i booked via Expedia. Front desk agent was arguing with me. Not worth it.

The hotel was great for the price. They have a very lovely pool area with a bar. The night air is great compared with the daytime heat and sun. I would recommend this hotel for people on a budget. The service was ok and they have a city bus that stops at the hotel. It runs every 3-5 minutes. The island was empty for a tourist and vacation spot. They had a storm in 2016 or 2017 and it did a lot of damage someplace was empty. The major hotels offer a day pass. I had a wonderful 4th and a great vacation.

Good staff “The breakfast was great because it could cater to our senior needs. The rooms gave us lots of space and the price was reasonable. It might have a few problems for physically challenged people but the staff would help in any way. Their support was so appreciated.”

Most of the staff was nice and friendly. I did not like the beds, they were really hard and uncomfortable. But overall it was ok.

The staff are super sweet and island friendly. They ungraded our room as soon as we got there because we needed a refrigerator and one bed. Can’t say anything bad about the staff and the food was good.

Good location, close to places to eat and the airport, helpful staff.

The pool was really nice, but the hot tub was broken. That was ok since it was so hot out anyway. We were able to have family over to swim and hang out and we were all welcomed, which made it a really nice meeting spot for all of us. The rooms and bedding were a bit dated, but they kept everything really clean. We stayed for five nights and they cleaned our room every day and brought new bedding and towels. It would have been great if there was a microwave to heat up leftovers, but we made do. The staff was really nice and the room was perfect for what we needed. The price was great too! We’ll stay there again when we go back!

Central location close to most of the local attractions, beaches & the downtown area. I was disappointed when I arrived at the Hotel shortly after 3 am June 17th the front desk was closed but the security guard offered to check me into a room until the front desk opened at 7 am instead of me hanging around in the lobby waiting. Then at 7 am the security came to the room & woke me up to inform me that the front desk was open for business. So I get to the front desk to pay my dues & the clerk informs me of my bill for 2 nights, although I just checked in on June the 17th I was charged for the 16th of June as well because check in does not begin until 11 am. I was like wow so 1. why was the security guard allowed to check me in at 3 am? and 2. why did he not make me aware that I would be charged for the 16th & 17th even though i'm checking in on the 17th? The service at this establishment is horrible, they are only concerned with money not customer service or relations. I stayed there for 4 nights & observed their performance, customer relations and service, they all failed miserably. Poor management. AirBnB for me from now on definitely whenever I travel to the Island of Grand Bahama Freeport.

The location is convenient, but not in the "high rent" district. Public transportation is available just outside the front door. The staff are welcoming and helpful.

Too expensive for the condition of the room .. wasn’t the cleanest