The Palms Turks and Caicos

J’ai beaucoup aimé l’hôtel, sa décoration, sa position, son architecture, bref l’ensemble c’est satisfaisant, moi qui voyage énormément, je considère que c’est un très bel hôtel

La Piscine, qui est extrêmement sale, le personnel qui est franchement pas aimable à part quelques personnes, il va falloir apprendre aux personnels à sourire, à travailler, et à comprendre qu’ils sont payés pour servir le client, dites à votre direction de nettoyer sous les sofa rond qui sont au bord de la piscine, c’est absolument dégueulasse en dessous

We went for our anniversary, giving the stay to each other as our gift, and it was one of the best gifts ever. Beautiful property, really nice pool, and right on Grace Bay beach. Outstanding breakfast was included. Parallel 23 restaurant was certainly as nice as anything on the island. It's expensive, but no more than other fine dining on the island. I was surprised the hotel has several Hobie Cats that are free. The staff was as nice as could be. Tip - it is worth it to rent a car. If you do, try for one with right hand drive since traffic is on the left (it is a British Overseas Territory, so what did you expect?). Many rentals are American with left hand drive. You may have heard that much of the Caribbean has a real problem with sargassum, a nasty seaweed that washes onto the beaches by the ton and stinks. If this island has that, it is almost always on the opposite side of the island from this property, so it was never an issue.

We could not stay longer. And not the hotel's fault at all, but: 1. there is s-o-o much resort construction going on we hope the island is not being overdeveloped, and 2. The government should invest in a few street signs - few intersections are marked.

Great experience at the Palms. Erlie was especially helpful and friendly to my family. Thank you for a great stay!

Loving our stay so far. Beautiful property. Arlean at breakfast was kind and welcoming.

A truly wonderful experience with a slice of paradise thrown in . Special kudos to Jane and Marco . Celebrating a big birthday made the visit extra special . Hats off to management for a consistent top notch visit .

Arlean was awesome, she was so sweet and friendly and the service was great. I would definitely recommend!

Ania was amazing, thanks for giving us your kind attention, we enjoyed the breakfast and the chocomilk! The place is beautiful!

Beautiful resort and top of the line meals and service! The staff was amazing, Arlean, Romeo, Abraham, Sherrie were all great!

Arlean was incredible. She was so helpful, kind, and very attentive. Love Arlean!

Great hotel with amazing food and staff. Our waitress Erlie made our experience pleasant and always was friendly and kind. We would definitely come back and enjoyed our stay.

Beautiful location, fantastic suites, excellent food. Jane along with all the staff was very friendly and helpful.

We had an incredible week with our family. The resort is beautiful and the staff is so friendly and attentive. Jane and Arlean were the perfect way to start the day at breakfast.

Hotel is in need of updating The lighting the electrical access very old.

Our stay at The Palms Turks and Caicos was exceptional from start to finish. The service was outstanding—every staff member was warm, attentive, and genuinely committed to making our stay memorable. The food was excellent, with a great variety and consistently high quality. Our room was beautiful, spacious, and impeccably maintained, and the amenities exceeded our expectations. We especially enjoyed the wide range of activities and the breathtaking beach, which made every day unforgettable. The level of customer service truly sets this resort apart. We can't wait to return and are already looking forward to our next stay. Highly recommended!

We had a great week in Turks at The Palms. We met some amazing people at the resort that made the trip even more enjoyable. Jane was our first point of contact at breakfast daily and what a wonderful human being she is. She always had a smile on her face and was interested in our day! Now there is also Carol over at Parallel restaurant. She was a hoot! Very friendly and engaging and we really enjoyed our talks with her and catching her dancing to some of the great music during dinner. The people there are wonderful and make an already great resort even better!

The resort was wonderful. The restaurants were excellent. We enjoyed Arlean helping us with breakfast. Her service and personality were an excellent start to the day.

The service was phenomenal and Jane was the best! She should be the employee of the year for sure! Rooms are lovely with 2 cleaning services per day and the fruity cocktails served right in the ocean. Swim up bar so fun. Every one was so friendly and could not do enough for us!

We had a wonderful time!! The beach was incredible and the staff was brilliant!! We especially loved Jane during breakfast services! We highly recommend this place!

Amazing hotel with friendly staff and beautiful amenities. The breakfast garden experience every morning set our day off on a great foot. We loved the pool, especially the Plunge Pool Bar and the opportunity to eat lunch without leaving the water. Both Si Si and Parallel 23 had good food and great atmosphere. We loved the beach - comfortable lounge chairs, effective umbrellas, and the most beautiful water we’ve ever seen. Walk 20 minutes to the left of the resort and you can snorkel from the shore - an amazing experience. Our son loved the kids club, especially Nadine, who was attentive and fun and kept him busy with tons of crafts and games. We couldn’t recommend this hotel more.

Arlean was fantastic. She was courtesy, extremely helpful and polite. Ask for her if you decide to have breakfast at the Garden.

This hotel gave our huge group of families a trip to remember! We had great local recommendations and excursions which we were able to get transportation to and they had something for everyone! Us being a pool and beach forward group this resort provided us the best views and the best place to relax.

Room was amazing. Very relaxing trip. It was wonderful to see Jane’s smiling face every morning for breakfast. Will definitely be back.

first off, the property itself is gorgeous. the beach is so stunning, as is the pool, and the hotel is overall well maintained. the rooms are spacious and the beds are quite comfortable. few things to note, there are an overwhelming amount of children here, and I was completely unaware that this was such a family resort. so expect all that coincides with such a multitude of children. crying kids next to your dinner table isn’t my ideal, so something to consider. not an error on the hotels behalf, just something to note before booking this hotel. restaurants are overpriced to the maximum. expect to spend $200+ if you’re eating on the property, and that’s excluding drinks. sui ren at the shore club nearby is amazing i will say! I travelled with my mom, and us being immense beach lovers really enjoyed the beach here. the water is crystal clear like nothing I have ever seen before. there are beautiful schools of fish close to shore, a few stingrays, and the most blissful gentle waves. service on the beach is good too! breakfast buffet has little to no vegetarian options, and is a typical “american” breakfast so think a plethora of meat, pancakes and eggs. tisha at the front desk is wonderful and i’d say overall the rest of the staff here is polite and accommodating too!! all in all i had a pleasant stay here, definitely consider booking the palms for your next beach vacation!!

Staff not so pleasant. Exception to Joanne that feel us special during our mornings coffee. Wonderful beach area. Good room.

We love The Palms. Got married there nine years ago and have been back many times since. We start each day at this beautiful resort in the garden for the breakfast buffet. We are greeted by the hostess Jane whose sparkly smile and warm tone reminds us that we are in a special place.

Another wonderful trip to the Palms. The hotel is amazing and the staff phenomenal. We loved Arleen. I would say she was short and spicy. We left every meal with a smile. Looking forward to coming back to visit

We had an amazing stay at The Palms in Turks and Caicos! The rooms were beautiful, incredibly spacious, and always spotless thanks to the wonderful housekeeping staff. Everyone we encountered was warm, welcoming, and genuinely friendly, making our vacation even more enjoyable. A special shoutout to Ms. Nadine at the Kids Club—she was absolutely amazing with our children. She was caring, engaging, and made them feel so comfortable. If you’re traveling with kids and need a babysitter, I highly recommend asking if she’s available. She truly went above and beyond. Another standout was Dwayne at the Latitude Bar. He provided excellent service and shared some fantastic recommendations for places to visit around the island, which made our trip even more memorable. The resort’s location is another huge plus. It’s just a short distance from the Thursday Night Fish Fry, making it easy to experience the local food, music, and culture. Overall, The Palms exceeded our expectations, and we can’t wait to return!

If you are adults vacationing be sure to find out if a conference filled with children will be in attendance. My husband and I experienced 2 lovely, quiet days and then the invasion happened. We never expected screaming in the hallways at 5 am. I needed to ask security to ask children to leave the adult pool and hot tub. There’s no adult seating at the pool. I love kids but this in not what we were expecting.

Just one word… paradise! The island is beautiful, but what it makes it special it’s the people. I had an amazing time, The Palms staff are all incredibly friendly, helpful. Everyone, from the reception to the beach, 5 stars service. We enjoyed our stay, my wife and me, every aspect of the resort, from the amazing beach, beach chair staff, the pool, and pool bars with excellent staff taking care of you. The drinks and finger food are great! The bar pool and pool staff, all great, always there for your next drink or snack., The main house restaurant Parallel 23 it’s a great choice without leaving the resort. I could mention dozens of names or more of staff people I met, I just don’t want to leave anyone out. They all know who they are, and who I am, not just another tourist. They are The Palms staff that makes it all happen. A lifetime vacation.

Great location, big rooms

Outdated, needs refurbishing. Many mistakes in the restaurants

The place was beautiful but the staff made it really special. Shout out to Astraneak in The Garden and Steve, Herby, Vlad and John at the poolside bar

Loved this experience. Thank you so much for the hospitality. Arlean served us at the breakfast area and she was a delight. In love with this place.

The Palms did not disappoint. Our room was clean, crisp and beautiful and fully stocked. Turn down service was great. Breakfast was a buffet with lots of warm and cold options. Our server, Joane St. Jeane was exceptional. She me ade sure we had everything we needed to start our day right. She was a beautiful person with a beautiful smile. The beach had white, fluffy dand and the water was a gorgeous shade of blue but very clear. Totally worth going there for relaxation.

My fiancé and I just got back from a 6 day trip to the Palms. We had an absolutely fantastic time! The property is beautiful and had everything we were looking for- a decent gym, great food, and a wonderful beach. What really blew us away was the staff- there are so many incredibly kind employees and we spent quite a bit of time with them. A big shoutout to Dwayne, Freddie and the other bar staff! And a special shoutout to Othinel- he took care of us at the beach for a majority of the trip and was a huge help. We would highly recommend this property to anyone and will be back!

Excellent service. Very attentive to anything you need. Arlan does a great job at breakfast, making sure you have everything you need. Can’t wait to get back here!

Resort is beautiful and the food delicious but the service is what’s bringing me back. Arlean is fantastic and made the trip great.

This is the perfect getaway! Amazing food, service, cleanliness. Steps from the beach. Will definitely come back again.

We were staying just down the beach from The Palms, and actually spent a good deal of time there at the restaurants and shops. Staff here are 5 Diamond, but one woman in particular stood out. Erika in The Wish Boutique was not only courteous, but also very knowledgeable and helpful. We had intended to pop in, but instead spent a good deal of time, and bought a number of stylish shirts...all because Erika went out of her way to assist us. We'll be staying at The Palms on our next visit to TCI, and Erika and the rest of the staff at The Palms will be the reason we're staying with them!

Upon arrival, were warmly welcomed and taken on a tour of the resort and our room. The guide was lovely and gave us a refreshing non-alcoholic cocktail. The room was clean and spacious. The noise level was quiet. Breakfast was delicious (free buffet and menu). June was especially welcoming and always pleasant…she’s the best! The pool area was beautiful and the beach was absolutely breathtaking. We enjoyed delicious drinks by the pool made by Abraham & Steve. Dinner at Parallel23 was delicious. Maribel was our favorite Server. The gentleman at the Tour & Excursions desk was very helpful (I forgot his name). We really enjoyed our boat ride and snorkeling excursion. It was nice to have the opportunity to take a bike ride (bikes provided complimentary of The Palms) into town to shop for clothing and gifts. It was an added bonus to have a taxi right in the parking lot to take us to dinner and the Airport. The cost is $14/each way. Be sure to bring cash! A special thanks to our Wedding Coordinators, Samiola and Tamika. They helped us create the perfect Vow Renewal Ceremony and dinner on the Beach for our 30th Anniversary. The day was magical and we can’t thank them enough for making our dream a reality. We highly recommend The Palms and look forward to returning again in the future!

This was our 2nd stay here on our 17th visit to Provo and we were pleased. Having stayed recently at both Grace Bay Club and Seven Stars we loved the updated one bedroom oceanfront suite in building 1. The furnishings and room were the best on Provo. Twice daily housekeeping was terrific. The breakfast buffet good and Jane and the staff helpful. The TV package was adequate but not as complete as the others. Also the other properties shuttle to the beach here which can cause a shortage. Before booking we inquired when the large group is here and avoided the 10 week invasion. We had two wonderful dinners at Parallel 23 too.

Rooms luxurious, beach is fantastic, breakfast is very good

I had excellent experience during my stay from front desk, room service and support for any problem with the service such as TV no signal , more towels . The service was quick , professional and very helpful. My breakfast today was enjoyable and very good.thanks to all persons who provided excellent service especially Ms. Astraneuk

This hotel Was fabulous. +guest treatment. Exceptional Front Desk-I’ll give this a B+. The only place I feel could have improved. Still wonderful and pleasant you just have to push a bit to get ideas or help solving a problem. Compared to the Beach Club where they are very proactive with guests. Beach-spectacular. Clean and beautiful. Best part is the staff ensures you are comfortable, have a good set up and towels. Not having to beg for towels or chairs was a big plus. So easy to interact with. Not overboard just polite and helpful. Pool-once again amazing. Clean and gorgeous. Restaurants/Food-great service and excellent food. Pool swim up bar is fabulous as if the bar as you walk to the beach. We had a junior suite and it was huge! The full kitchen was a huge plus. We did pool walkout which was easy and we could still see the ocean! I will return here as soon. As I can. I felt at home!

Our stay at The Palms Turks and Caicos was absolutely incredible. The resort is beyond gorgeous — lush tropical landscaping, beautiful suites, and one of the most stunning beaches we’ve ever seen. Every detail felt peaceful, luxurious, and perfectly maintained. A special highlight each morning was breakfast at The Garden. The setting is so beautiful and relaxing, and the food was fresh and delicious. And the fresh-squeezed orange juice? Truly the best we’ve ever had! 🍊 Arleen was the best waitress. The service throughout the resort was warm and attentive, making the entire experience feel effortless and special. We already can’t wait to come back!

As first-time visitors to Turks and Caicos, we enjoyed our stay at The Palms. Our room was beautiful with wonderful amenities. My favorite part of the trip was meeting Erika at The Wish Boutique. She was friendly, knowledgeable, and helpful with the item I was selecting. Her best quality is her ability to get to know her customers. She was polite and asked thoughtful questions to get to know me, and not just make a sale. By the time I left the shop, I felt like we were friends and looked forward to bringing my travel friends back to the shop.

Our 4th time to the Palms to celebrate our anniversary. First they have the best part of Grace Bay in our opinion. Lots of room on the beach and in the water. Swimming everyday in those turquoise waters was amazing.We love the updated pool and outdoor dining area including Sisi's. Outstanding menu and our favorite place to dine. Kudos to the bar and restaurant staff. I wish I could list all their names as they were all gracious and first class. Fitzroy stood out as the best server poolside. Abel was a true gentleman setting us up every morning poolside. The beach staff was super friendly and helpful. The overall resort service and hospitality were outstanding as always. Jane was an outstanding hostess and leader at both Parallel23 and the Garden. Our housekeeping staff was also outstanding and thoughtful. The only disappointment was room service speed and menu choices. Staff had trouble accessing current wine list. Wish they would use the menu at Sisi's. However it was only a small part of the overall experience. Finally many thanks to the front desk staff. They accommodated every special request I made to make our 11th anniversary special: a beautiful bouquet upon arrival, recreating some special touches The Palms provided on our honeymoon and finally going out of their way to place us in our favorite building on premises. The Palms will be the only place we stay on Grace Bay, always. Thank you all very much!

Fantastic staff and service. All around beautiful place. 4++ stars. Arlean at the breakfast buffet was always on point and friendly. Do yourself a favor and stay here!!

Everything was top- notch! Most importantly, all the staff were super nice and welcoming! We loved Jane hosting at breakfast every morning!

The resort is stunning! Our room was fabulous, 5503, penthouse with a rooftop balcony. Great view of the ocean and the pool. Superb location. The room is a good size and very nice. Every detail is thought out and luxurious! The service is excellent and the staff is so friendly and welcoming. Jane at the breakfast buffet was the highlight each morning. All the staff are friendly from the landscapers, to pool workers, security and all parts of the resort you are greeted. We received superior service from the front desk, concierge, tour operator, store workers, waiters and waitresses! Our room was always cleaned early and any request made was quickly taken care of whether it was more ice or bottled water. The ocean is stunning and we had our lounges on the beach each day. Lunch at SiSi was great and cinco de mayo was a blast! Not a single complaint and highly recommend! The water is so turquoise blue, it looks fake!

The grounds are elegant, the food superb and the staff extremely friendly.

Nothing.

The best experience! Wonderful food and wonderful staff. We were welcomed each morning by Jane and Colmelita at breakfast and they made us feel like family!

We had an amazing trip to the Palms! We were impressed with the ambiance, facilities, cleanliness, bars/restaurants, and beach front service. The property overall is even better than depicted on the website! The staff were amazingly abundant (wish we could import them to the US) and consistently friendly and helpful. Food and bar were great as well. The swim up bar was a favorite, as were the tuna wontons. We also utilized the spa, which is not to be missed! I wish I could remember more server names, but a few that we recall for great service were Jane, Junte, Emilienne, and Erlie,

Overall, my husband and I had a nice stay at The Palms! We enjoyed the pool and beach areas, the restaurants and bars were great, the bed was comfortable and the bathroom had everything we needed. The staff we got to know was a highlight for us: Roxanne (hilarious and helpful), Giovanna (also funny and helpful at dinner), Earlie (super friendly, helpful and personalized service at breakfast), Nathan, Ronel and Jonte (all very funny, friendly and helpful), and Miguel (friendly and open to experimenting with non-alcoholic versions of signature drinks for me). We typically only stay at adults only resorts and there were lots of kids around during our visit, but we felt like it was still a good balance for us. The spa was also a standout experience - the staff, the facilities and the services themselves were all top notch. A few bits of feedback: 1) As someone who doesn't frequent beach resorts or bars, it would be super helpful to have a published list of drink options on the menus (instead of just a small number of the resort's custom drinks). We don't know drinks by name, so we just kinda asked other people what they were drinking or asked the bartenders what they'd prepared for someone else to get ideas of what to order. Additionally, as someone who really can't drink it would be really great to have a list of non-alcoholic options -- when I asked if I could try drinks on the menus without alcohol, the answer was almost also that I couldn't because it was taking out ingredients necessary for the overall flavor profile. Totally understandable, but it would be nice to have options that were crafted specifically as a zero proof option. I saw lots of pregnant women around during our stay, so I know they would appreciate it, too! 2) Also, it would be helpful to put felt furniture feet (or something similar) on the ottomans in the rooms - moving them around even a little makes a sound like a banshee (we could hear it in rooms around us as well, not just our own). 3) Turn-down service was never at a time that seemed to make sense to us - it was either around 6PM when we were getting ready for dinner, or when we were already in bed after 9PM. Overall, we'd recommend The Palms to other couples or families looking for a tropical beach escape -- especially if you're coming from New England and looking for a relatively quick and easy trip!

Wonderful and beautiful property.

The Palms Turks and Caicos was an amazing experience! The hotel staffs and customer service was amazing and the white sand beach and turquoise water was the bluest I’ve ever seen! I would highly recommend a visit to this hotel and our waitress Erlie for breakfast was great! She always had a smile on her face and contributed to making our stay highly memorable!

Hotel and property were wonderful. Breakfast buffet was great! Erlie is a great waitress! We are having a wonderful time!

We had the most wonderful stay! Our 1 bedroom ocean view suite was worth every penny! The view of the gorgeous ocean was magnificent. The room was spotless and the bed had the most amazing sheets I've ever slept on. The grounds and pool were immaculate. The pool, beach, spa and restaurant staff were so helpful. The restaurant Parallel 23 on site had a great menu and delicious food. I lost a diamond earring and the sweet angel in the spa found it for me. We walked around the island and this was by far the nicest hotel!

Paradise on earth ! A lovely experience accented with extraordinary service and attention to detail . Accommodations were marvelous.

This was the most amazing experience! I have had facials and massages in many resorts and luxury spas, this was one of the very best! My entire group of girlfriends raved for days. No notes!!! Kudos to the spa manager Lisa Hall and the entire staff for their expertise and providing a world class experience. I am hooked on the Meadow and Bark products they used. So delicious!

My experience was incredible. From the facilities, ambience, and the staff — everything is spectacular. I started my treatment at the Palms spa by getting an incredible 60 minute massage followed by 60 minute facial. The products used during the facial were a brand called meadow and bark, I am obsessed! Clean, non toxic, and effective. I then had lunch on the beach and had an amazing jerk chicken wrap — the perfect end to a perfect day

Sibina, Eirle, Carla, the massage therapist, Ali.. they all went the extra mile to make sure we had an wonderful experience. It was our anniversary so they had a little cake waiting for us in our room; it was a lovely touch. Very well run and organized resort. Friends of ours stayed 10 years ago and raved about it.

I had heard such good things about this place and it just didn't hold up. We went for my mom's birthday and were excited for a wonderful few days but the service at this resort was not good at all - the majority of the staff could not be bothered and seemed mostly annoyed by any requests. Some examples: -At one point, I called down to the front desk because my mom was having an issue walking and needed an ice pack in our room and they told me to come get it (if I hadn't been there, I don't see how she'd have gotten the ice pack) -The swim up bar staff was pretty rude and unfriendly -The business center is outdated and the printer didn't work. We had a document that we needed to print last minute and each time we called the front desk to send someone, they said they would and didn't. -We got notes under our door every night the week we were there saying that the water would be out during peak times the next day... -Overall, the beach is the best part of this resort. Perhaps at one point it was better, but the prices absolutely don't reflect the accommodations or the level of service at this point.

Great service, friendly staff, and amazing tours and beaches. Highly recommend!

We had an amazing stay at the The Palms Turks and Caicos—truly a 5-star experience. The property is beautiful, the beach is stunning, and everything from the rooms to the pool and food exceeded expectations. Service was a standout—everyone was friendly and attentive. We were excited about the beach bar we had heard about, but were disappointed it’s no longer there. The new bar near the beach/pool is very nice, but not as convenient as having a true beach bar. It would be great to have drinks and food directly on the beach. That said, beach service was excellent—Oats took great care of us. Special shoutouts to Mac (an incredible butler), Jane in the breakfast area, and Freddie and Dwane at the bar—all fantastic. We would absolutely return and highly recommend!

We have traveled and stayed all over the world and experienced many beautiful places and exceptional hotels, but what we experienced at The Palms in Turks and Caicos was something far deeper than hospitality. It truly felt like family. There are not enough words to express the level of care, attention, and sincerity that surrounded us from the very first moment. Every single person we encountered carried a quiet grace, noticing the smallest details, anticipating needs before they were spoken, and offering kindness in a way that felt genuine and never rehearsed. Even in the simplest moments, this care revealed itself. We were once happily seated outside for breakfast, and a gentleman gently approached us and said he would move us because the sun was in our eyes, simply so we could be more comfortable. It is these quiet, thoughtful gestures that stay with you. When there was a moment during our stay when we were not feeling our best, the true heart of this place revealed itself. What we received was not simply service, but care that felt deeply personal, as if we were being looked after by family. The team went above and beyond in every possible way, helping us find medical care, checking on us, and making sure we were comfortable and never alone. The front desk, especially, became a constant source of reassurance, always present, attentive, and sincerely concerned. We also want to speak from the heart about those who cared for our room. There was such a deep sense of respect, integrity, and quiet professionalism that we felt completely at ease. Everything was handled with care, and there was a level of trust that is rare and cannot be taught. If it were possible, we would name each and every one of them, because every smile, every gesture, every soft word mattered. Each person gave something of themselves that did not go unnoticed. When it was time to leave, we did not just say goodbye. We hugged as many of them as we could, because what they gave us deserved far more than gratitude. What makes this place extraordinary is not only the management or the standards, but the spirit of the people of Turks and Caicos themselves. There is a natural warmth, a gentleness, and a generosity of heart that cannot be taught. Even when things were not perfect, they made everything feel right. Our hearts will always remain with The Palms, because this is a place that gives something truly rare — an unforgettable and almost unimaginable love for those who come seeking rest, resilience, and care. This was not just a hotel. This was a place where you feel seen, protected, and truly cared for. And for that, we are endlessly grateful.

Had another amazing stay at the Palms. We have been coming for many, many years and absolutely love this hotel and all the people that work there! Couldn't ask for a better crew than those that work here...Jane and all the lovely ladies at breakfast, Sherie and Clive out at Sisi, Oats on the beach, Duane, Freddy, and bartender Z in the lobby bar, Neville at the pool bar, butler Mac and of course the general manager Jeff and so many others...!!! Anyone looking for a great hotel with great rooms, great staff and the best location directly on grace bay beach should stay here! OUR ONE AND ONLY WISH would be for them to RE-OPEN the BEACH BAR!!! Talking with MANY returning guests and owners, all mentioned the same wish to have the beach bar open again. There is no other hotel on grace bay beach that has a bar directly on their beach like the one the palms had before their recent renovations. It was the perfect place to grab drinks, lunch and meet so many new friends all while still in your bathing suit!!! We had the opportunity to meet Stan from the Hartling group last year during our stay, and when we inquired about opening up the beach bar again, his suggestion was to put it on trip advisor so that's what we are doing!!. Returning guests and many owners, all have such fond, fun memories sitting (or standing around) the beach bar, listening to music, and having great drinks especially during happy hour every day. It also draws people off the beach to inquire about the hotel and peaks their interest in choosing it for their next stay. PLEASE RE-OPEN THE BEACH BAR (at least during peak season)!!! The new SISi bar is beautiful, the staff is great ,but it is not the same lively atmosphere as the beach bar had, It has a very different vibe, It is a more sophisticated. refined place to get a quiet lunch or a drink before or after dinner.

Just spent my 70th birthday at the Palms and I couldn’t have asked for a better place to be!! We had a direct view overlooking the pool and the turquoise ocean! Although the hotel is not one of the newest, it is perfectly maintained. The grounds are beautiful and the hotel rooms and suites are impeccably kept. The staff cannot do enough for you. Everyone including the housekeeping staff, restaurant and bar staff are wonderful. I had a massage from EARLE at the spa who was extremely professional and experienced. I would like to give a special shoutout to JANE at the breakfast buffet who met us every day with a beautiful smile and fantastic service!!

Arlean and the entire breakfast crew are fabulous. They are attentive and professional and we truly enjoyed a wonderful breakfast for 8 straight days. I also want to add a call out for the woman making the omelettes. She was very sweet and amazing to watch.

My wife and I had a phenomenal experience at The Palms, mostly because of the team they have there. My experience is that management sets the standard, and The Palms was no different. The Hotel Manager, Noel Isaacs, was an absolute delight, going out of his way personally to answer our questions and make sure we were happy with our stay. Noah instilled that commitment to service across the staff there, from the front desk and sundries shop to the beach and restaurant. The facilities were top notch, food at the poolside restaurant was excellent (don’t miss the bar by the pool), and we loved the beach experience. We highly recommend The Palms, and heartfelt thank you to Noel Isaacs and team for a wonderful time at The Palms!

Had a wonderful breakfast at the Palms Gardens Our server Arlean was friendly, warm, professional and welcoming! Great service in a beautiful setting

Arlean was courteous and kind. It was a delight to see her at breakfast in the morning.

We stayed five nights at The Palms. The resort is lovely, very well landscaped. The grounds and pool are very well maintained. The motif is classic, upscale Caribbean. Our room was large and comfortable. The bathroom had a large shower, no tub. There was also a small kitchenette area with a sink, small refrigerator, microwave, dishes, glassware, utensils. Plenty of closet and storage space. There was a large balcony with a table and chairs. The bed was king size and comfortable. there was an ample seating area with a couch and an easy chair. Some of the furniture was a bit marred but overall, the room was maintained well. Housekeeping was very good, doing a good job of cleaning and tidying. There was turndown service each evening, supplying bottled water and chocolates. The housekeeping staff were lovely. The included buffet breakfast was good. Plenty of choices and well prepared. The pool area was large, adequate for the number of people who were there. Plenty of shade and comfortable lounges. There are both a swim-up and walk-up bar. Pool-side service was spotty. It was hard to get a server's attention and each time, we had to ask the server to bring menus, which they did not carry with them and had to go fetch. Suggestion to management: Put flags on the lounges that can be raised when a server is needed. Have the servers carry menus with them. Overall, we were very happy with The Palms and would return there on a future visit to the TCI.

We had a wonderful experience at The Palms in Turks and Caicos. From the moment we arrived, the check-in process was smooth and welcoming. The staff immediately made us feel comfortable and taken care of, which set the tone for the rest of our trip. This resort is also very kid-friendly, which made traveling with our family easy and enjoyable. The team throughout the property was consistently warm, attentive, and helpful. One of the absolute highlights of our stay was the drinks and the food. The cocktails were exceptional, and Zeljko at the bar was one of the best bartenders on the island. Every drink he made was outstanding. Honestly, the most amazing cocktails weren’t even on the menu — we just let him do his craft and surprise us, and every one of them was fantastic. The food throughout the resort was excellent. Everything we ordered was flavorful and well prepared. It’s clear the kitchen takes pride in their dishes. Overall, we had a fantastic experience and would absolutely recommend The Palms for anyone visiting Turks and Caicos — especially families looking for a beautiful resort with great service, food, and drinks.

We loved this hotel. The service was unbelievable and everyone was so friendly. Arlean was our favorite at breakfast! Also the staff at the pool bar, such a fun crew, and gave great recs.

Not a 5-star hotel. The property is nice but the service is non-existent. They spent a lot of money on the renovation, but looks like a lot of it was exterior and grounds. Check-in process was confusing and apparently we have some credits per our reservation that were never mentioned. Definitely didn’t feel welcome. Service at the restaurant for lunch was extremely slow, to almost lacking. There is Caribbean time and then there is being ignored for 20 minutes (there were 4 tables with people at the restaurant). Ordered a drink and it didn’t come until the food came. Asked the front desk to set up our daughter’s sofa bed before we went to dinner. It was never done. Called when we got back to the room and nothing. Then called again and they finally delivered sheets after 25 minutes. No apology. Just a “will follow up with housekeeping”. Pretty disappointing start to a vacation. Hopefully it gets better.

What a great place to bring the family. This resort is small, quaint, quiet and delicious! Every morning Arlean greeted us at breakfast with a smile and a fabulous latte. Don’t sleep on this lovely hotel in T&C!

I had an amazing experience at the Palms in Turks and Caicos. The staff was absolutely incredible and the property is beautiful. We’ve been before and miss the beach bar! It was a unique part of the resort and helped it stand out.

Absolutely the best vaca I’ve ever been on. The resort, staff, amenities, beach, and pool all exceeded our expectations. The level of attention and care the staff provide, from the moment you walk in, is world class. Arlean at the garden breakfast, was so attentive, friendly, and made us feel so taken care of. Our butler, Clive, took care of everything for us from beach front chairs to dinner reservations to arranging our taxis. Housekeeping came twice a day to tidy up the room and bring fresh towels. The beach/pool side staff are so prompt and friendly. Cannot recommend The Palms enough, you will love it!!!

Had a wonderful week. Zeljko the bartender was very attentive and did a great job.

This was a fabulous hotel. It felt luxurious and relaxing and everyone was kind and welcoming. Great for our family and for adults/couples alike. We loved the breakfast buffet and setting, where Jane welcomed us with enthusiasm each morning. Our children had a blast at the Kids Club with Nadine and Monica and asked to go back each day. The crafts they made were fantastic and it provided a great complement to the rest of the day spent outside in the sun. The housekeeping was also fabulous - it was timely and thorough and they added special touches. We would go back in a heartbeat!

Two of their staff that made this experience so positive. One waitress by the name of Ms. Michelda from Sisi restaurant, who just went above and beyond to assure we had a positive experience during our dinner. And another, maybe someone you wouldn't expect, was a gardener by the name of Gasmin Renold. It's not everyday that a gardener stops what they're doing to offer you a genuine smile and a genuine welcome. He was a person that radiated friendliness and positivity. And every interaction with him was a breath of fresh air. I wish them both the very best.

Arlean was a great server each morning at breakfast she has a great sense of humor and is fun. The resort is very nice and the food has been very good.

My family of 4 (2 adults/2 kids) spent a week at the Palms in Providenciales. The resort is located right on the water with a nice beach, one pool area with a hot tub, swim up bar, pool/cabana/beach chair service, 2 restaurants, and a kid's club. The resort feels smaller than some of the resorts on the island, which also means it is quieter. We were there on a holiday week where it was sold out, and it did not feel crowded at all. Our room was a one bedroom suite that overlooked the water and beach directly. The room was surprisingly spacious, had a great balcony that was shaded and fully covered (though depending on which floor your room is, the type of shade cover will vary) with an outdoor day bed and small dining set. The appliances in the FULL kitchen were nicer than the ones we have in our home, and we had any type of kitchen related utensil we needed. There was a stackable washer/dryer, and 1.5 bathrooms, which was very handy. The pool area was nice-there were pool attendants that would dispense towels and set up your chairs/umbrellas for you at the pool, so you weren't in charge of hunting down your own spot (this was the same at the beach). Once we got to know some of the food/beverage service staff, we found that the level of service was excellent. Othneil (Oats) at the beach and Nathan at the pool took great care of us. The food options were a garden buffet served outdoors every morning that included an orange juicing machine (big hit with the kids) and an omelet station. A few of the items rotated every day, but there was really nothing you could have wanted that wasn't part of the breakfast spread. While breakfast was included in our rate, specialty coffee drinks would have been an extra cost. I would note that eating outside there are obvious risks-one morning in particular there were flies everywhere at our neighboring table-the couple ended up moving to a different table. The staff does put out fly deterrent, but eating outside this is certainly a possibility. Also, my family witnessed another guest getting pooped on by a bird. We had room service twice which was good and timely. The room service is the only option that was open for certain hour of the day, I believe from 7am-10pm. The other dining establishments were either open for dinner only, or open at lunch and then again at dinner time. The day we arrived we were hungry at arrival, but there were no food options that were open, which is why we ended up with room service. Similarly, the swim up bar is open from 11am-5pm, so when we arrived at the pool right at 5, things were closing and we couldn't get food at the Si Si restaurant, which apparently wasn't opening until 6pm. Once we figured out the schedules, we were fine. The food was good, but I would compare it to the food quality on a cruise or at an all inclusive, except with the additional joy of paying for your food/drinks each time. Kids club was in a small building near the breakfast restaurant, and while my 9 and 7 year old were dead set against trying it out, a few days into the trip they were peeking at all the cool crafts that were coming out of kids club and decided to try. They went back 3-4 times after that. Nadine and the staff at the club were great and would greet the kids when they encountered them at the resort. The resort was very kid-friendly, but at the same time it didn't feel like you would be bothered by the kids if you were traveling without children. I booked a spa treatment one day, a facial with Ayu. She was great, and the facility was lovely. I'd go back any time. They had nice amenities and the grounds at the spa were very relaxing. Shanel and Ana at the concierge desk helped us out when looking for different activities and dining reservations, both at the resort and all around the island. The staff as a whole at The Palms were great. A few things to note: 1) There is no ATM at the property, though the front desk is able to get cash for you using your credit card. There are things on the beach that require cash (non-property affiliated things like hair braiding, tubing, parasailing-though it is not like other beaches where vendors are constantly bugging you). Also, it was brought to our attention that tips were strongly preferred in cash 2) The property has a supply of bikes that look to be both adult and kids sizes. I did not see helmets, and there aren't specific bike trails, so you'd be on roads/sidewalks. I did walk to the grocery store one day, but you could easily and more quickly bike there. The location of The Palms is not as close to the action like the grocery, the Salt Mill, etc. 3) No Ubers here, but the taxi services are great and very friendly. They are also quite expensive and are cash only for the most part, so plan ahead if you're going to use taxis. 4) If you're planning on going to the Thursday night fish fry-you can easily walk there from The Palms. 5) There is a deli/convenience store on site. It has a large selection of snacks, beverages and OTC medicines, however you would probably not be getting all of your groceries there. All in all it was a lovely stay. If you like sitting on a beach or at the pool, relaxing or reading a book, this is a great spot for you. It'd also be great to go if you were traveling with a group. For us, we like a little more action and activity, and it would be nicer to be closer to things like the Marina or the Salt Mill (Seven Stars and the Ritz are right there). Understandably, that's not for everyone.

Really enjoyed our stay! Loved seeing Arlean for breakfast! Would recommend!

Paula and Arelan were amazing to me and my friends and made us feel so welcome!

Had the most wonderful stay at The Palms last week! Everything was perfect! I was there to celebrate my 60th and it was the best! From the birthday serenade from Astraneak (what a beautiful voice) at breakfast in The Garden to being greeted by the lovely Jane each morning and our wonderful waitress Arlean! They all went above and beyond ! They truly make you feel like family and we enjoyed starting our mornings with them! Do not miss dinner at Parallel 23! It was fantastic! Our concierge Shanel planned the perfect week for us with her dining reservations. The new pool and bar renovation is stunning ! We will be back for another stay soon!

Zeljko is the best bartender and made our experience amazing. We had a great time at the Si Si pool bar. Ask for him to make your drink and it’s guaranteed to be amazing.

Zeljko at the Palms Bar at Si Si is the BEST. He is VERY attentive and actually works his craft making exceptional cocktails. I can’t say the same for the rest of the crew, but his service was incredible! Will definitely be stopping by again Z!

Best hotel we visited. Staff was amazing and did everything to ensure we have a great experience. We will be back

Room very clean , staff very nice and helpful, the food is good either breakfast or dinner and awesome pool.

Paradise

Great location on beach. Water was beautiful. Service was great. Would recommend to others. Would go back to stay at property.

This is a beautiful property with good service. The breakfast and gardens was a lovely treat each day. The gardens is an oasis. I would’ve given this reso

We enjoyed our stay only complaint is the service charge added on to every bill and then they want you to tip too.

Pretty property. Great beach. Convenient shuttle to sister property- which has outstanding food! Pool restaurant/bar bartenders were awful. Never acknowledged our presence anytime we walked up for food/drinks. Weslay had every customer shout food orders across the bar so he could key into computer. Front desk dropped us off at the bar for lunch while we waited for our room to be ready- most unwelcoming staff ever. The breakfast hostess is what the pool restaurant/bar needs! Warm, attentive and cheery!

The staff were excellent. The beach was awesome.

We had very good time.

The Palms is a beautiful resort. Top notch rooms, great service and beautiful beach location. We loved everything about it.