Park Inn by Radisson Birmingham Walsall M6 J9

Nice clean rooms with good showers. Breakfast was adequate

Bed was bor

Convience

Lovely young lady on the desk. Bathroom floor appeared to have not been mopped. Problem with TV but fixed promptly. Room was a bit tired but bedding was clean and comfortable

Warm welcome and efficient check in . Plenty of parking . Room was good . Small things to improve on . Shower drained toward door so was a flood on floor ! Also a bit cold in room in morning . Overall good value and staff very friendly

Convenient for the motorway. Staff were helpful and friendly and the beds were really comfy

Its good to be able to re-use this truly conveniently located hotel. A few minuets from two motorway junctions gives multiple options when considering motorway congestion. A railway station and bus stops outside the door give easy travel links to Birmingham, Walsall and Wolverhampton without using the car. We even use this hotel and the train for trips to the NEC trade shows.

We had several different items off the menu the fish & chips was good the burger and chip was terrible the burger was sop over good it was hard and could not be cut. The tv did not work the whole screen was full of pixels on every channel. When booked I requested a twin room on arrival they gave me a standard room when I said I had a requested a twin they swiftly found me a twin room by it was a disability room which was not good for my son who is 6ft 3in tall and had to go on his knee to wash in the toilet as the sink was obviously set at a level for wheelchair user.

I really wanted to give this place five stars. The hotel was spotless, the staff couldn’t have been more helpful, and the shower had water pressure strong enough to launch a small spacecraft — in the best way possible. But then there was the mattress. Or should I say concrete slab with bedsheets? I’m all for a firm bed, but this felt like a punishment for something I didn’t do. If sleep is optional on your trip, you’ll be just fine. It’s a shame, really — so much done right, only to be undone by the one thing a hotel should absolutely nail: the bed.

Hotel was OK but they stopped serving food by 9pm on a Saturday

Food was awful, rooms where ok, tv was terrible as where the pillows. All staff where friendly but some didn’t know what they where doing. The air con in the restaurant is up far too high and makes the room freezing. Would not go back.

Got there early as going to see Sabbath but paid and did the paperwork early Got back at 0130 and collected keys Unfortunately our twin rooms ended up being doubles! Reception apologised and gave us 2 extra rooms. So far so good On checking out though the receptionist tried to charge us for the said 2 rooms. Ok once I explained what was said in the early hours

Very efficient

Stayed for 2 nights for sabbath concert, check in pretty easy, room was nice, bed was comfy, thick pillows (maybe a little too thick but not an issue). Very close to bescot train station only a few min walk. We had food on first evening pizzas pricey but really nice. I ordered an 8inch, they ran out but rather than saying I couldn’t have it they sent out a 12inch for no extra charge which was good! Chips were horrible though. Breakfast however was really good, not a huge choice but what was available was good quality. Choose from Cooked sausage bacon eggs and beans, or toast, pastries, cooked meats, cereals fruit and yoghurt. Veggie items available on request. Black out curtains in the hotel were particularly good, almost missed breakfast it was so dark in the room thought it was nighttime still! Free parking. On morning of sabbath concert the staff all had their rock T-shirts on which was a nice touch!

The cleaning service was horrible, the cleaner came in to make the bed but did not change the bed sheet, and rubbish was left on the floor. Everything else is okay, nice parking, nice front staff, room are nice.

Everything from check in to check out was great. Staffs were very kind especially the ones at the breakfast. Breakfast and the facilities were really good too.

Booked this late. Great value with breakfast included. Breakfast was excellent, sraff were friendly and helpful. Riom was clean, cool and comfortable. Will book again.

Amazing

This is a very basic hotel. They advertise with couch or chair but there is only a bed and desk the Wi-Fi did not work

Staff were great especially the receptionist; she could not have been more helpful.

We like this hotel as it's really well placed for us when we visit family. The staff are friendly and helpful and it's been our go to place to stay for at least 4 years. 👍

Competitive price and friendly staff. Convenient for travelers with own cars.

Parking all full when I arrived and so had to park on side road by side of car park. It was unlit and felt very unsafe. I worried whether my car would get broken into. The room itself was satisfactory although a big dated. Chipped desk and scaling around shower and fittings. Perfectly adequate but that is all!

It was all I needed it to be.

Good value for money, parking was free, breakfast was lovely. Staff were really helpful and friendly

The hotel was ok but the room’s definitely need some attention. The bed and pillows were not very comfortable at all which negatively impacted our sleep. The rest of the room is very basic but ok. The staff are all very friendly and the breakfast was amazing.

the staff were very helpful and wecoming.location for us was perfect .

It was ok the little things. The staff was very friendly, I love the area. I felt like I was at home

Hotel is purposely for the travelling tradie. It’s in a congested area and traffic is heavy morning and evening. Rooms are basic but comfortable. Shower and toilet have the feel of a public toilet and smells of damp and yes there’s black mould too. Breakfast was cheap but not great with low quality food and only white bread available. Dinner was disappointing too, it’s hard to get fish and chips wrong but they served in a daft basket with fish on top of the chips so the chips were super greasy. Peas are served in a plant pot. My server was totally unsuited for the job.

Every box ticked as ok, apart from the constant white noise from the M6

Perfect hotel for watching Charlton beat Walsall in the cup game

No hand wash, shampoo or body wash in the room. Both containers were empty and there was only enough toilet roll for one person, which makes you wonder if the room is even checked and cleaned properly after each stay. Mattress left us with a back ache for two days, so overall would not recommend staying here.

Great especially air con in room but in bar it was stifling so couldn’t sit in there as air con was broken :( Only other gripe was my room key never worked only husbands, very annoying running back & to to Recep. Overall very good though wld stay again

We were attending the commonwealth games and it proved a perfect location.

Stayed during Commonwealth Games excellent location and transport links into the city. Staff very friendly. Breakfast was excellent and lunch time snack good. Shame not food later in the evening.

It was convenient for our needs, would stay again.

The hotel was clean and comfortable, the staff were very efficient it was a pleasure to stay at the hotel.

Convenient place to stay, and meals were excellent and clean but some lights in the room were not working nor the extractor in the bathroom.

Was good value for money. Staff very friendly. Ideal for our needs. Would come again.

Really friendly staff, lovely reception area. Car parking was plentiful.

Found the bathroom had a strong stinky smell, told front desk then changed to a clean one. I like the wooden floor, Feeling clean and confident to stay. House keeping staff are friendly and done the good job. Good stay with on-site parking, easy to go out for shopping and eating with your car. I extended my stay from 1 night to 4 nights.

Service is everything and the staff are all about service.

I paid for two night seperately as i decided (last minute) to stay on the same night as well as the booking I made for the next night. The staff on the night okayd it. The next morning the Asian receptionist called me on the phone to say ive only paid for one night. I explained the situation over the phone and said i would come down to show her proof. I showed her both confirmation emails from Hotels.com and both deductions from my bank account for each nights stay on my phone app. She then had the cheek to tell me that I had only paid for one night because her system only said one night. I was about to kick off because what she said was the same as calling me a liar. She then told me to go back to my room and that she would sort it. When i got back to my room i realised that I was locked out and the access card did not work anymore and all my belongings were locked inside. So I headed back downstairs to reception with the intention of kicking off again. I told her that i was locked out of my room and her response was " I know, but I have spoken to my manager and he has agreed to extend your stay". On the one hand I was happy it was resolved but on the other, why did she let go back to the room knowing that I would be locked out?! When I later approached her to ask about the dining facilities she had a very welcoming look on her face as if she finally found the 2nd booking. Did she apologize...did she hell...not big enough or professional enough. Also peperoni pizza ..yuk.

Visiting university with my son

The lady at breakfast was lovely. Really appreciated her welcome throughout my stay. There was a man in a suit whos attitude i did not appreciate. In the morning i told the lady my room number and that I should have breakfast included so she told me thats fine etc. the man asked me if i was ok? I said i was fine and he asked me has she taken your room number? I said yes i have done that. The next thing he is asking her if i have told her etc and i can hear him talking about me. Rude. Vile. However, the lady was lovely. Im not a thief i would not be having breakfast if i did not pay. Further, the rooms were fine a bit like a prison cell not very homely. Gym access which is great even though its tiny. Happy enough. They should improve on their customer service well that man should. Rooms could be made a bit more homely

Dirty , old , not that clean

We was so disappointed with this hotel. Weve stayed in a radison hitel before and it was lovely. This hotel wasnt so good. The room we had was extremely hot. The air-conditioning unit was near the front door so it couldnt circulate around the room. The bed was extremely uncomfortable and the pillows were very hard. The windows are locked so you cant open them to cool the room down. We had a faulty kettle in our room so couldnt make a cuppa. They have a pool table but no cues so couldnt play pool. Staff wernt too friendly to be honest.

My stay was a decent experience. The room was clean and also the bathroom too. I was surprised there was no tv remote control and when I had a shower the water wasn’t draining and so was spreading out into the bathroom.

Staff Helpful, Prices Good via Hotels.com but only problem was the other guess, arguing all night,

After contacting the hotel to say we didn’t need a family room they told us to speak to hotels.com as they didn’t have the option to help us which we thought was odd !!! On arrival weeks later we were then told we couldn’t order any food as they had two coach loads of people that took priority!!! My guests had travelled from both ends of the country for a weekend together which was spoilt. We were offered a free breakfast as they wouldn’t let us order food so we accepted and then went for a drink in the bar to find only one bar staff member serving two coach loads of people. The poor girl could obviously not cope and had been left on her own. We left the bar and went to our rooms to discuss or options. In the morning we awoke and went for breakfast to be told again that there was no breakfast available for us although we were in the restaurant area for 10am !!! We were so angry we left before We ended up in a debate with someone. This is the worst experience I have ever dealt with in a hotel. I travel The length and breadth of the uk a with my job staying in Hotels and have never come across such a disgusting service. This Hotel is a disgrace and needs to be looked at by the owners quickly !!!

We stayed here to go to a wedding , it was suitable for what we needed although we could hear the motor way from our room, we also thought there wasn’t many plug sockets to charge more than 1 phone and watches Staff were helpful .

Make sure to check, check out time as on hotel.com it states 12pm but they state 11am

Hotel was overall good Issue with my room with regards to the window it was extremely hard to close it as lock was lose / close to breaking also was put in a twin room

Broken air con in the room, had to be moved to another room which was a twin bed Very inconvenient Toilets were not clean - poor hygiene

Noisy, you can hear every door closing, bar staff didn't know what Cabernet Sauvignon was OR what red wine they did have. All a bit odd.

We are regulars at this hotel since it first opened which says it all. We have stopped at most other Walsall area hotels but keep coming back to this one. As a package its very very hard to beat. Convenient, good staff, clean rooms and a decent breakfast. The train station is a 5 minute walk which makes Central Birmingham and Walsall very convenient without using the car, so no hassle with finding parking and going to Birmingham on the train is cheaper than parking there. Wifi can be a bit iffy at times or my 9 would be a 10 out of 10.

Beautiful stuff lots of respect was given I was really on a downer vote talking to the stuff I really improved but I just come out of another hotel what was put down the road a lot of respect turn off full them for all the help what was given I love to stay that again I will give my custom any time mr Dilip scene

Great breakfast. Great location. Would use again

The park Inn Walsall is in a first class Hotel. I contacted the hotel by email as I had damaged my ankle to ask for a ground floor room . This was not a problem with the hotel and my room as clean and ease access to te respection area and bar/restaurant. Our bed was very comfortable and well equipt wiyh T.v hairdryer,Kettle,and towels. Breakfast was one of the best I have taken in a hotel ,plenty of choice.All staff helpfull and friendly. would recommend this hotel as we will stay here again no problem.

Everything was great, room was spacious, clean and with everything you need for your stay. Staff were very professional and things left in the room were not touched or move, they respected my space and things. Bathroom was cleaned daily and bins emptied. Only thing I found was parking at night, is a little tight, not hotel's problem but others who parked not properly. But I would definitely stay there again. Highly recommended.

We really enjoyed our stay at Park Inn by Radisson. The staff was very friendly and polite and the cleanliness of the room excellent. It has free car park on site which is important. Breakfast and bar could have more options with food and drinks. Other than that excellent service.

Staff were great... but the hotel just felt a little tired. The room didn't feel particularly cozy and the doors might as well have been made of paper for the amount of noise they let through. Shower was hot and powerful though which is always a bonus.

When we arrived at the hotel and checked in at the reception, the receptionist was extremely slow asking for card details over three times at different stages of the checking in process. Once in the room, the room looked tired but was acceptable, in the morning we went down for breakfast and the water to the room (later to find out hotel) had stopped working. The breakfast was extremely poor quality. After working through the day we returned to the hotel to be told that the hotel had to closed due to a law that if you have no running water the hotel must close. To be honest I was fine with that as it was out of their control, however the reception did not have a clue what they were doing! We were transferred to the holiday inn and given an address and when we arrived the hotel had no booking information about us us being transferred to their hotel. We then had to call around every holiday inn hotel in Birmingham to find where we had been transferred to by the Park Inn!!…. It was a complete shambles. The hotel could have quiet easily called us through the day and told us they were shutting in advance so we could have prepared better and wouldn’t have been late for our work meal/gala event. I have given them 1/5 purely because the staff and level of service was beyond poor.

I waited 25 minutes before I was checked in.

Good hotel with helpful staff

I have stayed in this hotel multiple times as it is one of the most convenient locations in the West midlands with a multitude of travel options on the doorstep. As a director of a company who specialise in infection control PPFMM Ltd I could not fault the general cleaning standards. or type of service. I do have one small gripe.Breakfast is served as one lot so while eating your cereal everything else is going cold. Not helped by serving on cold plates. Will it deter me from future stays, No, I should be back late June.

Was ok basic bed was like concrete hard hard air con wasnt working neither was heating there was a portable heater in room

A true sample of excellent hospitality.The receptionist was very welcoming and helpful.We really enjoyed our stay in this hotel and we’ll definitely come back again.I will definitely recommend this hotel to everyone, friendly staffs, clean and very affordable.

Thanks very much

Room was a bit shabby and not what I would usually associate with a Radisson hotel, however the bed was comfortable and breakfast hit the spot.

Great stay. Staff re

The anti-Covid 19 precautions were excellent including the cleaning.

Good clean place

Good location, hotel room was basic but clean and comfortable.

A decent cheap hotel. Was only here for a night to visit friends in the area so good enough. 1 issue was I did book a room with a king bed but ended up with a room with 2 single beds. I was told it was the only room available that night...

Difficult to interact due to current circumstances but both nights I stayed (02/07 & 03/07) the reception staff were welcoming and professional and were friendly. The first night I only had my NHS card while I waiting for an email to be sent as i forgot my letter, they allowed me to go into my room as it was quite late, which i wasnt expecting, after a long drive enabled me to relax, the email came through 10 minites later but i was almost asleep by then, so im glad i wasnt in my car. Great service and understanding of a situation, the lady on recepetion on the 02/07 deserves praise for that alone. Rooms were spotless and well presented. Beds were comfy and great nights sleep. Tap in room 143 is quite stiff so needs looking at but nothing I couldn't deal with.

Great friendly staff, with a great breakfast to go!

Was only a couple off guests but was fine The staff brilliant. Karl the chief brilliant fella Only thing shower not very powerful that is thing I can say other than that sound good satay

Small Room Bed small no comfortable

Great hotel. Very clean and obviously taking the Corona issue seriously. Very helpful even down to warming up milk for my little one (while following the correct procedure when doing this)

Room was clean and tidy...However, the noise from the air condition unit in the room was terrible. I have stayed here before and it has not been too bad, on this occasion, it was ridiculous. The worst night sleep I have ever had, causing me to be awake from 0230am, and having enough by 5am, and leaving the hotel. no one on reception to complain to.

Staff friendly and helpful but hotel freezing cold room noisy with air con broke and bed very uncomfortable

A comfortable hotel, convenient location, free parking, friendly and helpful staff. Will definitely stay there again.

Comfortable rooms with sofas. Excellent food served in the on site restaurant. Breakfast is good too.

Friendlies of staff across all the areas and breakfast was very good.

Easy check in, all amenities in the room. Dinner was good value and generally good service as with breakfast. No WIFI in my room, which I mentioned to reception who were going to move me to another room but it never materialised.

I wouldn’t say it was unique, I just did not feel I received my money’s worth.

Ithe air conditioning system was going crazy right through the hotel. Thete was no way of turning it off. I complained to reception and they said you can have another room. This made no difference as the whole hotel had a fault. I complained again then the reception said. We have had problems all week and there is nothing they could do. The room was freezing .they told me to rake up my complaint with Hotels .com.

The rooms were super clean, welcoming staff, comfy beds 100% refer to my friends and family this hotel!!!!!

Great location and close by to shops etc. Asked for late check but was only given 15 mins and I wanted slightly longer. Was put on the ground floor and was woken up by the banging doors which seemed like you had passerby’s on a London tube. Don’t sleep on the ground floor unless you want to be woken up at 6am! Besides that perfect.

Incredible road noise level from outside, Cold Room and shocking night sleep. Will not be using this hotel again.

Good value for money hotel, friendly and helpful staff, only minor complaint with air conditioning unit making an annoying noise all night despite being turned off.

Very friendly staff and room was clean and comfortable. Very spacious and looking forward to attending this hotel a few more times.

Dated, but pleasant. Basic room facilities ok for 1 day

The property is good, clean,modern, light. The receptionist was not there on arrival, had to wait then he didnt really smile or say when breakfast was or where it was served. There was also no-one on reception when I left. There was no iron in the room.

Lovely stay, stayed for 4nights the staff where lovely polite, room was clean the bed was very big, we could have done with an extra chair as there was only one other wise it was perfect, breakfast was lovely

The worst hotel I've ever stayed at. Not due to the cleanliness of the room which were fairly average. But due to the fact that I had booked the night bef

Check-in was probably the most enjoyable part of my overnight stay at this hotel. The lady was friendly and efficient and advised of everything I needed to know about my stay. That’s where it stopped! I didn’t have a table reservation, however, there were plenty of availability so this wasn’t a problem, the problems started once seated, the lady who took me to my seat was pleasant enough, however, she never came back to take my order. I waited for 25mins and decided I would ask someone to take my order, unfortunately there was no-one around to do so. Safe to say I ate somewhere else.

Friendly checkin staff. Friendly breakfast staff who explained where to find each item. Room was clean and functional. Liked the kettle with tea/coffee/hot choc facility in room. Toilet room with shower was clean with nice towels. Enjoyed my stay here.

Friendly polite staff.nothing was to much trouble.