Holiday Inn Express Walsall M6J10 by IHG

Helpful staff

Secure parking staff greeted me very well

It is nice clean room

AC was not working on Sunday but it was resolved on Monday Room was clean shower was good Overall nice place to stay and quiet

Staff were all very pleasant and helpful. Something we noticed particularly.

On the edge of a main road. Nothing around great for truck drivers. Area a bit rough. Would be helpful to have some information about surrounding area. Food very basic ding meals.

Breakfast was average no cups available and bed wasn’t made up in one of our rooms

Room was nice and warm. Breakfast lovely. Wifi was a bit patchy.

Had a really strong smell coming from the drains

I am a frequent guest of HI Express around the country and can honestly say this was the best of them. Welcoming and warm staff, great room, superb breakfast. It felt like they went the extra mile to make my stay very pleasant.

Value for money hotel, very clean and comfortable. Staff professional and courteous. Usually stay at The Village hotel nearby but will stay here in the future. Hot/continental breakfast is a great bonus.

Excellent staff. I left behind my airpods and rang the hotel the following day.and it was still there! It was returned by staff Chloe. Kudos to her and her honesty.

Lovely helpful staff

Very nice easy access for motorway

Reliable and consistent

Nice hotel

very welcoming staff member Emma at check in. nice room quiet despite location on M6. lovely breakfast, staff again very welcoming. Would stay here again. Very good value.

Staff were lovely. Great breakfast options. Bed wasn’t the most comfortable I’ve been in but was ok. The big negative about the stay and the reason for the star rating was a terrible smell in the room. It hit you as soon as you opened the door, it wasn’t a dirty smell but very unpleasant.

Just a most enjoyable stay

I had a really enjoyable stay. The rooms are spacious and the bed was very very comfy. The rooms were very clean and stocked up every day. The staff are very friendly and polite. I will be recommending this hotel to others and will definitely return in the future.

Nina the receptionist together with their general manager was both amazing.They definitely gave us a great service.hotel was cozy and we have a great stay

On the hotest days of the year you would think that their air con would work. The ac in the room wouldnt go below 19c!!! Zto say it was stiffling in the room was an understatement. Even in the breakfast area they had mobile fan units on to try and cool it down - that didnt work either. !:-(

The staff were amazing. Lady working the bar and following two breakfast shifts was super friendly and helpful. Breakfast was fresh, hot and delicious. We stayed in the accessible room and unfortunately the smells from the bathroom drains were particularly potent which impacted our comfort.

Nice clean reasonably priced hotel with lovely choice of breakfast!

Great place to stay Clean, modern with just about everything thought of Staff were really friendly from the guy checking us in to the girls doing breakfast Would recommended this hotel 100%

It was a one night stop over and the property and staff met our expectations in all respects.

Very friendly staff, nice bar area, rooms very comfortable and breakfast was excellent

For the price could not fault anything! One of the best hotels I’ve stayed in! Staff helpful and friendly. Had an issue with dinner but quickly resolved and given a complementary drink! Although we didn’t need to it was a lovely touch with the sign in the bathroom for complementary toiletries if you’d forgotten them. Towels soooo soft and choice of pillows for the bed.

1st time I’ve been back in Walsall in over 25 year. This hotel made us feel like we was part of the family, very friendly, clean, and brilliant staff. Definitely will be back next year, just for the Hotel

Good value for money

The staffs are friendly, good price

Excellent hotel Free parking Beds very comfortable Room good size

Perhaps the best value available in the surrounding area. The staffs were professional, the rooms are spacious, clean, and comfortable. The breakfast is nothing fancy but still provides you with all the English necessities. Despite being close to a high way, the room was quiet. I read some reviews of a few other Holiday Inns in the areas nearby were under maintained, that was definitely not the case for this establishment.

Great location for a pit stop without straying too far from the M6. We were able to charge our car easily on the car park next door but the hotel will have its own operating in the next few days. All staff really friendly and helpful. Special mention to Emma and Gary on reception. Breakfast was self service with enough choice for even the fussiest of eaters. They even have a pancake station. Our room faced the M6, yes we could hear traffic noise but not enough to keep us awake. This was our first stay in a Holiday Inn Express and wont be the last.

The cleanliness and the breakfast

Very friendly staff, plenty of parking space, will be back again

Lovely hotel. Everything clean, staff all very friendly and helpful

Really warm and helpful staff. Easy check-in, comfy and clean room. Had a good night’s sleep and a great breakfast in the morning. Job done.

Nice and quite hotel. Need more vegetarian options for breakfast. Helpful staff

The hotel was busy with a coach party so only snacks available on the Saturday night. Breakfast very busy in the morning. Also TV did not work

Very reasonable priced hotel for one night stay. Good breakfast. Will stay again

Very peaceful very convenient great service revision lady very helpful

Convenient for where we were going

Recommended

the hotel could not find my booking , continued to question my booking even after shown the Hotel .Com e mail eventually foudn the booking they had missspelt my surmame poor check in service

The staff were courteous, hotel and room were clean with sufficient amenities for my stay.

The rooms were nice, bathroom was clean and their breakfast service was quite decent.

Always a great place to stay, friendly staff, comfortable and clean everytime

👍

Very good

Recently updated Holiday Inn Express. Can’t argue for the price paid and this includes a breakfast. Only issue was the bathroom in room was not completely clean and there was a smell round the toilet area. Staff were all friendly and helpful, good car parking and handy to nip off the M6 for a stop.

Great place to stay will stay there again

Nice stay

We had a really good stay. Everything was lovely the only thing I would suggest is to get better pillows. Other than that it was very clean, spacious & the staff were lovely. Excellent value for money.

Very friendly staff, lovely breakfast! Comfortable room for the price! Overall, it was a lovely experience. I’d go again..

Great hospita

You can come off and junction 10 and its there. Very convenient.

Clean tidy friendly staff great stay breakfast improved

A bit of a mixed bag here. The check in staff were fine - but I only got one key for a twin room yet friends I were travelling with got 2. I had to go ask. Our room smelt very strongly that it needed to be aired. It was clean but musty so I sprayed deodorant around & left the window open the entire stay. Reception were unhelpful. I said I’d see how it was a couple hours later but might need another room. No response. I also asked for a feather pillow - like the sign in the room says you can do - but the chap on reception said ‘but I’d have to go & search for one’ so I told him not to bother. I wish I hadn’t as the pillows weren’t great, very lumpy unfortunately so I’ll bring my own in future. Dining options are limited close by so it was a short but cheap taxi ride to get something to eat in the evening. The breakfast was great, lots of choice & good quality bacon. The ladies in the serving area were fabulous & would be better on reception in my opinion. Overall good value for money & the gripes were minor enough to not affect whether I stayed again.

Great place. Very clean and comfortable bed . I will definitely book again . Becca

Primary check in was good, receptionist was very pleasant. Rooms seemed absolutely fine on arrival, i had plans, so wasnt in the room long. On my return, admittedly late in the evening, the front doors were locked and there was no way to gain entry using keycard. There was, however, a doorbell. Which I must have pressed about 6-8 times before the door finally opened to an empty reception. It wpuldnt have been so bad, were there even somewhere to greet me and apologise, however I'd been standing in the freezing cold (it was 1°c, according to my car) for what seemed like an eternity. On my return to the room, when everything was quiet, when i got into bed, I realised how hideously noisy the air conditioner/heater over the door was. I ended up having to turn it off, which meant the room became very cold. I would have taken this up with reception at the time, but a) I wasn't actually sure anyone was there and b) I was so tired I had no desire to attempt to change rooms. The saving grace of the stay were the delightful staff at breakfast. They were attentive, polite and very friendly, they were doing an awesome job.

Very convenient easy acces

The toilet seat was very dirty with spots of blood. It was late so I had to clean it myself

We had a fantastic stay. Plenty of parking,friendly staff. Very clean and comfortable rooms.

Good positive experience.nice clean, comfortable room.reception staff very helpful and good service at the bar.

Comfortable stay, great value for money, good nights sleep and a great breakfast!! Will definitely stay again.

We just stayed for one night on this occasion and overall, it was a very good experience, apart from some noisy guests nearby and the fire alarm going off, as we were about to have our breakfast. It was absolutely freezing cold, on that morning and we were out there for a good 15-20min., without our jackets. This is the 2nd time, we have been in this situation…!!

Very friendly hotel. Nice and simple with good breakfast and evening meal.

A lovely inexpensive stay just off the motorway. Would stay again happily. Pancake machine at breakfast for fresh pancakes was a highlight

Stayed here one night for a Christmas party. Friendly staff, clean comfy quiet rooms and an included in your stay breakfast buffet with everything your hungover self could desire. Too notch for reasonable price!

Slept good, breakfast provided

Perfect for a half way stop on way to London.

The rooms in this HIE are now getting tired, especially the bathroom Holes in wall where towel hanger should be, poorly applied silicone, broken shower head bracket Getting scruffy and in need of maintenance Room smelt very damp when I checked-in, lots of moisture on the inside of the window - housekeeping need to air the room before new guests Restaurant/bar all good, chicken makhani very good Sort the rooms out and this hotel would be up to scratch again

Very clean. Helpful staff. Smiley faces

Enjoyed my stay there and will go there soon

.

breakfast was 5 * good selection

Staff were lovely, very professional, friendly and helpful. Breakfast is excellent and free parking is appreciated. Overall we found it great value.

A great 2 night stay for an event in the local area. Breakfast is always good!

Ecerllent value accommodation

Great besides the car park was full so I had to pay to park elsewhere

Stay was fine, staff friendly. breakfast items were over cooked, sausages crunchy on the outside, mushy and tasteless in the middle, bacon dry as old shoe leather, beans and scrambled eggs in a warming try that was far to hot, beans were drying out and egg was so dry it looked like bread crumbs.

Great hotel highly recommend

Amazing night and quiet

It was ok but I found the Room to be a bit dusty

Convenient location. We chose this hotel during a road trip specifically for the air conditioning and free breakfast. But once in the room, the air conditioning was not working and the bed was rock hard, so uncomfortable. They offered to change the room but it was too late at night for us so we settled for a fan that broke down. Couldn’t sleep at all so we ended up leaving around 4am and had to miss the breakfast… very disappointing stay!

Staff were very friendly, room was clean and comfortable. Breakfast was fine. Always staff there to help and assist with any queries. Would recommend.

Staff very friendly rooms clean overall excellent stay

Really helpful staff and a good nights sleep. Good breakfast and we enjoyed an evening meal in the bar too.

easy access and friendly staff helpful in any way, including the dining and bar staff. Air freshener on at all times which was good for a night sleep on the noise outside early morning from the other hotel over the road, treated like a racing track. you need some speed bumps after the bend of road in. From the carparks to the bend out. Nice to be able to have flexible meal times and take to room if need be. All in all I enjoyed my week stay. Thank you all very much.

Great Price Room. Air-Con kept it at nice temp despite the heat outside Quiet. Good comfortable bed nice condition and clean Great breakfast included.

Great hotel and friendly staff, food was good also

Functional if stopping for a night. Free parking.

The hotel was clean and lovely. The staff service was excellent. I had an accessible room which was perfect for my needs. In terms of accessibility the outside of the hotel was more challenging. The ramp up to reception only comes from the car park. If you are dropped off at the drop off point there are only stairs on that side. To get to the ramp you have to go on the road into the car park in your wheelchair. If you wanted to go to the starbucks or pub and grill opposite. Once again you take the ramp into the car park but the pavement at the car park entrance does not have a slope to get your wheel up on. So you have to be in the road, which is used by a local business, then cross the road to access the sloped pavement the other side. While this might be more a council issue than the hotel, I feel it's something the hotel could work with the local council about. To ensure there are more step free access points to it's premises.

Good

Not recommended. Only one room card provided. My room had two occupants. Every time one of us needed to go out for a while, she must bring along the room card as the lift requires her to scan the card in order to come back up to the room floor. But that also means there will be no power in the room since the card has to be removed from the card slot in the room. Very inconvenient.

Staff were all friendly & helpful. Free parking & great breakfast so good value. Many thanks

very convenient to visit my family, good value and helpful staff

Hotel is on the hard shoulder of the M6! Don't bother if you're a light sleeper or need a good nights sleep

The Hotel was comfortable and clean. One small complaint was the restaurant/bar food, the choice was very limited, and I could see into the kitchen and a lot of it was not prepared by a chef, but was in pre cooked sachets. Breakfast was plentiful with a good selection, only moan was the scrambled egg was like bullets!!!