Hotel Puerta de Bilbao vs Similar Hotels

Rooms were generally comfortable, with a mention of a well-equipped bathroom.

Beds frequently described as comfortable but rooms can be small; bathroom issues noted (drain/sewage smell, low plastic toilet, sink problems, mismatch with photos reported).

Some guests mentioned small rooms and noise issues, impacting the room quality.

Some guests reported issues with cleanliness, such as dirty towels and dust in the room.

Multiple guests reported cleanliness issues: dirty/unstained bed linen (blood reported), general comments that the hotel could be cleaner and towels in poor condition.

Cleanliness was mentioned positively, though some reviews noted minor cleanliness issues.

The hotel is conveniently located near all facilities.

Consistently praised: very close to Bilbao port, opposite a shopping centre, good access to buses and the town — excellent location for short stays.

Multiple reviews highlighted the great location, particularly for concerts and metro access.

The staff was described as very friendly and helpful.

Staff often described as friendly and helpful (early check-in allowed, generally polite), though there were isolated problems (reception unhelpful over parking/vehicle damage, door card failures).

Various guests praised the friendly and attentive staff.

The quality of food and breakfast options received positive feedback.

Breakfast reports vary but often positive (varied and good for some), while coffee quality and limited choices were noted by others; restaurant service sometimes constrained by tour groups.

Food and beverage options were not specifically mentioned but considered standard for the hotel tier.

Amenities like the cafe and bar were positively mentioned.

Mixed: functioning and quiet air conditioning, pet-friendly policy, secure parking for motorbikes; but parking spaces limited/uncontrolled, no in-room fridge, minimal supplies for pets.

Basic amenities were noted as adequate, with some guests appreciating the parking availability.

While some guests felt the suite was overpriced, others appreciated the overall experience.

Mixed perceptions: some guests praise the one-star value and price-quality ratio, while several mention price is excessive for what the hotel offers and extra charges for pets.

Many guests felt the hotel offered good value for the price, with favorable comments.