Renaissance Montgomery Hotel & Spa at the Convention Center

A solid bed to sleep in.

The customer service this trip was terrible and the food was disappointing.

The property was clean, the staff was friendly and courteous.

I couldn’t find anything to dislike.

they changed our rooms, when we got there they didn't have anymore King rooms that we reserved so they us to queen rooms but didn't adjust pricing.

Hotel was nice and clean. The staff was great.

Nothing really.

My stay was great. The facility is beautiful and offers many amenities. The location is great and close to many local attractions. The room was so nice with riverfront views. The bed was comfortable and the room was clean.

I didnt like that I could hear the people in the next room. We often heard them talking and their television. The pool was also smaller than it looked online. We stayed on the side by a bar which had very loud music.

All staff was very professional

This Montgomery property was excellent. However, I would like to be contacted about the billing related to the Elyton Hotel in Birmingham AL which was part of this same trip that I booked through booking.com

We arrived at 10pm with music so loud we could not sleep. Called the desk and they said it’s at not at their own venue and there is nothing they can do. I slept with noise cancelling headphones. The next day got up to take a shower and got scalded by the water. It was so hot you could have boiled eggs - with no regulation. They agreed to give us a new room. The new room is above the old rooms it’s not 4pm yet, the lounge music has begun. It is so loud you can hear it in our room as if we are there. It won’t stop until 10pm. Then the venue across the street will have their music blaring as well. I will have to sleep again with noise cancelling headphones. Nearly $600 for two nights. The only reason my moved us is because the water burned me. They would not move us because of the noise saying they had no control over it.

Hotel was excellent with a great location!

Rod and Cam were very polite. Made my presence very delightful. I had to ask myself why didn’t I stay here with such pleasant people! They open doors with such great welcome.

Great customer service, very polite and they are very helpful

Cameron was amazing! He was extremely helpful!

Cam was very helpful the whole weekend as well as the whole staff. Everyone was so friendly and welcoming.

The staff was amazing! Kam was so sweet & polite!

Brekien was such a great help ! Made the experience even better.

Nice atmosphere the workers was so helpful especially brekien!

Brekien is a good person and help my family and friends and I

I had a great day at this resort with my family while we visited some places in the surrounding area. Brekien was very helpful during our day and assisted us with everything we needed! I highly recommend this place if you are visiting Montgomery.

KD showed EXCELLENT CUSTOMER SERVICE when we arrived and placed our items inside our room. Great attitude and was available for all needs.

This young man was extremely helpful in getting us settled in our room and assisted us in getting a roll away bed for our room.

Brekien Was a wonderful helper and made everything smooth

Front desk valet and security personnel were all so kind

The breakfast was delicious with fresh fruit for the most part.🍓 🍑 😋 🥞🍳

There was a smell when I first walked in the room and outside the room. I don't know if it's the carpet or what.😞😔

Great location for my needs, friendly staff, comfortable room.

Pillows too soft

Gorgeous finishes! Beautiful clean spacious room. I was on the 3rd floor and everything smelled fresh including the hallway - no odors, bleach or scents. The staff was kind and accommodating at all times.

No 24 hr coffee pots. You have to make your own in room or go to restaurant downstairs.

Generous and delicious breakfast that was complimentary!

Everything was perfect

Location. While trained staff at the front desk and the restaurant. Exceptional valet service. Special thank you to Nick for his professionalism and kindness.

There was nothing I didn’t like!

Myles was the most helpful individual in the whole of Montgomery. My Sister was needing his help and he took time out took her belongings and her up to her room. Then we met his manager Dante who was just as nice. The best service and out of their way.

My stay at the Renaissance was fantastic! The hotel is great and the staff was so friendly! Especially Myles, he was always there at the door to greet me as I came and went. Always greeted with a smile and a warm hello! Always asked if I had a good day and time out in Montgomery or how my stay has been so far! He provides top tier service!

Room was beautiful and comfortable. Bathroom was very clean and nice.

Getting from the parking garage to the room was a little confusing and required changing elevators. Also, we weren’t told to use our time key to leave parking garage, so we paid with a credit card, we were told that the first night’s parking fee would be credited back, so I’ll check to be sure it was. Otherwise everything as fine

Received excellent customer service. Semajion started with a smile and put our suitcases on a cart to escort us to our room. Everyone had wonderful hospitality!

Nick provided excellent customer service. I travel often and he is one of the best. Very impressed with the valet service.

Nick was so helpful he made everything smooth

Nick was so helpful and polite. We really enjoyed our stay here. He was always there to greet us and open the door with a smile. A very sweet young man

Marvin the manager and his team of the parking and door staff were very professional and courteous. They made our stay enjoyable each and everytime we exited and returned to the building. I will definitely stay again. James Munford

I had an excellent experience with the valet service during my stay. Semajion did a great job taking care of my car! 10/10 would recommend!

Great hotel! Great, great service. Everyone has been the absolute best, but especially Haydyn. He made sure all my luggage got to my room safely and even made sure I had ice. Especially nice when you are disabled.

Mykes , IKam ,Kenyan,,1jaylen Thomas were very helpful and informative and had a great attitude they were always very friendly and helpful. That's amazing

Myles was amazing to me and my family very kind.

I recently stayed at the Renaissance Montgomery Hotel & Spa at the Convention Center and had a great experience. The hotel was clean, comfortable, and conveniently located in downtown Montgomery. The staff was friendly and professional, and the amenities were excellent. The valet service was especially impressive. Semajion provided outstanding customer service, was courteous, efficient, and made the arrival and departure process smooth and stress-free. His professionalism and positive attitude helped make the stay even more enjoyable. I would highly recommend this hotel to anyone visiting Montgomery.

Best concierge I’ve had, helped out and gave good advice

awesome customer service, great experience

Rennaisance Montgomery Alabama hotel was exceptional. I must really compliment Christina (sp) and Eddie for their excellent service and hospitality. Their personality is warm, friendly, and courteous.

Jaylan Was such a great help to me and my family

Love staying here. Always super professional and extremely friendly. Need to shout out Cam and Miles at the valet. Keep it up.

Valet service was exceptional, friendly and very helpful.

Jaylan was amazing. Super helpful and friendly.

The significant noise levels from the street and the downstairs restaurant made my time at the hotel very difficult. We were not informed that there was a restaurant located directly below our room. Had we been made aware of the potential noise, we would have requested a different room or chosen alternative accommodations. As business travelers, we require a quiet environment to work and rest. Due to these disruptions, we will be seeking different lodging for my future trips to Montgomery.

JaMychel provided outstanding valet service from the moment I arrived. He was professional, courteous, and efficient, making the entire experience seamless, welcoming, and highly enjoyable.

Attendants are amazing! Kejuan was very attentive & friendly. All the valet staff was amazing. As soon as no got out of my vehicle they were greeting me and opening doors.

Hadyn was very helpful in getting us taken care of

Hayden was a wonderful help with both directions and my bags very informative knowledgeable of the hotels inner workings. The hotel had zero issues with my accommodations. Room was clean and comfortable, included both a mini fridge and a great view of the Alabama river.

Rod was great. Very friendly and kind.

Jaylan was very nice and respectful. So kind spoken.

Hayden didn’t great! Super courteous and professional.

Hayden in Valet was exceptional really quick and efficient in helping us to our room. Really speedy check-in from the front desk. Great start to the stay. Great Room and really clean hotel.

Haydyn did a great job. customer service was outstanding

Service was outstanding hotel cleanliness exceptional

JaMychel handled my vehicle with great care and attention, ensuring it was parked quickly and safely. When I returned, he promptly retrieved my car with a warm smile and helpful attitude. His service made the entire parking process smooth and hassle-free.

JaMychel was an excellent valet — very professional, respectful, and quick with service. He made the whole experience smooth and welcoming from start to finish. Definitely appreciate his positive attitude and attention to customers.

Aaliyah provided outstanding customer service during my valet experience! She was professional, friendly, and made everything quick and stress-free from start to finish. Her positive attitude and attention to detail really stood out. It’s rare to find someone who goes above and beyond the way she does. I truly appreciated the excellent service and would definitely recommend this valet team because of her!

JaMychel provided excellent valet service from the moment I arrived. He greeted me right away, handled everything quickly, and had a great attitude the entire time. His customer service really stood out and made a great first impression. Definitely appreciate his help and hard work!

Lee, the valet, did a great job and gave us the VIP experience!!!

Lee is the best! Made sure I had what I needed and facilitated a safe environment while parking.

We visit the Renaissance every year in May, and it is always an amazing stay. From greeting out front to every staff interaction, the Renaissance is first-class in service and cleanliness, and treats every guest who walks into the hotel as family. We look forward to returning next year!

Kenyans professionalism and enthusiastic personality was excellent .

Clean centralized and some convenience to location.

No breakfast included with the expensive stay. Not even parking was included. Very disappointed with the value. Could’ve at least include the parking space with the stay. That was the first time I ever had to pay for parking when staying at a hotel. $30 parking for less than 24 hours was extreme!

N/A

Price was a little bit more than I expected to pay

Absolutely nothing like it used to be. Used to I would frequently get an upgrade being lifetime titanium but never get an upgraded room anymore. They used to have a great concierge lounge but it is really the worst Renaissance concierge lounge I've ever experienced now. They do have a good breakfast but after that they offer nothing. Completely closed on Friday and Saturday. Despite what they say on the website they do not offer evening hors d'oeuvres anymore. They used to have good evening hors d'oeuvre and desserts. While we were there they didn't even put out any cookies at night and all you had was three different versions of mixed nuts for snacks. They do offer breakfast in the restaurant on Friday and Saturday which is good. However it is a marked drastically reduced value from what it used to be. They renovated the gym with new equipment but now they only have three techno gym weight machines when they used to have six life fitness machines. Noise is a huge problem here. Either from the bar directly across the street or from the hotel's own obnoxiously loud bar. It can ruin your stay. At check-in with already told them that my wife needed foam instead of feather pillows and it's also on our profile. We had to make two other calls after that to finally get the pillows changed after five hours.

Perfect stay this time. AC worked well, the room upgrade was nice. The executive lounge provides breakfast if you have access eligibility, although the evening hours are a total joke. not even coffee or tea, although front desk insisted there is service, it never happened on any of the nights. Great pool, gym and running track, although it is a pity that running track access is not available until 8 am when its already hot out. The breakfast buffet at the restaraunt is amazing, and considering they serve it till 11am it was a great early lunch option.

The facility is very beautiful. The gentleman for valet and front desks workers were all very pleasant. As well as those a the restaurant, not The House, the other one to the left of the stairs coming from the lobby. The room was very clean and beautiful. I didnt mind not having a view because everything else was exceptional. Housekeeping was very polite and helpful too.

BREAKFAST! The food was good but the service was terrible. My husband and I were asked to move because the waiter for the section was one break (which was understandable). Once we got our plates and moved we still DID NOT RECEIVE SERVICE! Workers walked around not just us, but 3 other couples that were having the same experience judging by the looks on their faces. If we wanted something to drink we literally had to raise our voice just to get their attention. My husband had to raise his voice a bit and he's a gentle man. Not raise in sense of anger, but just to get their attention. And as I stated other couples had to do the same as well. That unpleasant experience really put a damper on my birthday celebration. We intentionally payed for breakfast to be included because we wanted a full experience at the hotel. It also takes away the restaurant's reputation as well the hotel in it's entirety. I pray things get adjusted as needed.

Restaurants within walking distance and the MPAC is part of the facility, so concerts are just a few steps away.

The staff and property were amazing. Super courteous and upstanding hotel. Food at restaurant was amazing.

I stayed with a roommate at the Renaissance Montgomery Hotel & Spa from Jan 7, 2026 to Jan 8, 2026 as part of a Road Scholar tour program. It was the most luxurious of the three hotels in the program. Photos shown include our room 317. The room included two queen beds, a reasonably large desk, a door to an adjoining room, two religious literature (a Gideons' Holy Bible, and The Book of Mormon) in the nightstand, ample closet space, and "high-tech" light switches that required some head-scratching to use them. The bathroom had both a bathtub and a shower stall. I used the latter. The bed pillows were fluffier than those of Hyatt Place Atlanta/Buckhead, so I needed just one to sleep on. I had to contact front desk and maintenance staff for a "Do Not Disturb" sign as the room did not have one. Sadly, it did not prevent room service from entering the room the next day to make the beds and re-fluff the pillows. My sleep was not impacted but my impression of the overall service was. On the first night, our group went to a private room for dinner. We walked from one end (where our rooms were) to the other end of the hotel. Food was catered in-house as evidence by the serving staff in their hotel uniforms. On both mornings, we had breakfast at The House. It was buffet style with plenty of choices and plentiful in volume. Since we had coupons, we didn't have to pay a cent. However, I didn't give my coupon to the waiters both times and still ate for free. But I sat with my fellow group members so it wasn't an issue. For second day's dinner, I ordered mozzarella sticks to go from The House. It was pricier than I would like, but it kept me fed. There was only one laundry room and it was located on the second floor. It was free of charge but access to the room required the room key. I did my laundry on the morning of the second day. Did not have any issues with the washer or the dryer. It was nice of the hotel to provide a small lounging area just outside the laundry room where I waited until my laundry's done. The laundry room had two microwaves. Don't ask me why they were there. I'd have put them where the vending machines and the ice machines are. I did not try the spa. There wasn't sufficient time and the high price tag was enough reason not to. Nor did I patronize the performing arts venue adjoining the hotel. But there were plenty of lounging areas throughout the first and second floors. The one that I used for a private Zoom meeting was on the second floor, and had plenty of distance away from foot traffic for a reasonable expectation of privacy. If it was entirely up to me, I would not choose the Renaissance. It's out of my price range and I can easily find less expensive choices nearby. However, the stay was mostly pleasant especially when covered by the tour program. If you're willing to pay the price, it's worth it.

Location was great! We were there for a baseball game. The room was so clean and nice!! Would definitely stay again! Staff were super helpful. Everyone I ran into that worked there was very pleasant!

There was mold and mildew in the shower. Toilet was too low.

We had the pleasure of being assisted by DeAondre and he was AWESOME! My mom isn’t very tech savvy and to watch him be extremely patient and helpful was truly amazing. Valet was very busy and they were great and efficient. Thank you DeAondre!!

DeAondre is truly truly the BEST! We came to Renaissance to eat breakfast which was amazing by the way and he immediately greeted us as we walked in and guided us to the Restaurant and even gave us a few things to check out before we head back home. Such a sweet gentleman.

My mom and I came for a little spa date and we couldn't find it in this massive hotel. We asked DeAondre for assistance and without any hesitation he walked us to the spa as he was headed to the garage. Thank you DeAondre.

i came to the spa and Rod helped me and was very nice

Impressive lobby with service to match. Comfortable rooms. Great location for exploring Montgomery.

Great experience at the Renaissance in Montgomery, especially upon arrival. Rod at valet helped significantly, making sure that my luggage made it all the way up to my room was incredibly polite and professional.

Fativa at the front desk was absolutely amazing! She displayed great customer service and it felt genuine and not fake!!!! I super appreciate the entire staff and I will be booking another trip to the Renaissance!

My organization held an all staff retreat and a board meeting at the Renaissance Hotel in Montgomery. I had the pleasure of working with a DeAondre. He provided excellent customer service and went above and beyond. One of my colleagues and I were tasked with going to get 29 packs of 24 x 16 ounce water bottles. When we pulled up in front of the hotel, DeAondre looked at us and immediately went and got two luggage carts before we even had to ask. And then he helped us move what felt like 1,000,000 pounds of water to our meeting room that we had reserved. The meeting from elt like it was 12 miles away. It was 11 PM by the way. Most importantly, this was not his job and he didn’t have to do it. But he saw two people in need and just jumped in. You can’t beat that. And if it weren’t for him, we would still be carrying that water from the car to that second floor meeting room right now. He’s a gem.

Rod he’s a great person friendly great customer service 10/10

The rooms were clean, beautiful location, and a nice bathroom. My only problem is that there are no microwaves.

I had an outstanding experience with the valet team at the Renaissance Montgomery Hotel & Spa. From the moment I arrived, the staff was professional, friendly, and incredibly efficient. They greeted me right away, handled my vehicle with care, and made the entire arrival process smooth and stress-free. What really stood out was their attention to customer service. The valet attendants were courteous, quick to assist, and genuinely welcoming. Every time I needed my vehicle, it was brought around promptly with a smile. It’s clear that this team takes pride in what they do and works hard to make guests feel taken care of. Great valet service can really set the tone for a stay, and this team absolutely delivered. Thank you for the excellent service and hospitality — it made my visit to the Renaissance Montgomery even better. Highly recommend!

Rod very courteous and took care of me