The Downtown Hotel

Located downtown with restaurants and shops within walking distance

Climbing the stairs

Great location right in the middle of town see the beauty of the town all around.

Everything were amazing.Awesome

Personnel courtois et professionnel. Wifi fonctionne super bien Chambre propre et fonctionnelle

Quartier assez bruyant.

Location

Nothing

The property was locked upon arrival . It took over an hour . There was no staff in the hotel and no other guests. The owner said he didn’t know there was a reservation. We booked the family suite and he argued about the amount of people in our family and made us pay cash for another room. We previous stayed at this hotel with our family in the family suite. When my son pulled off the blanket to get into bed there were baby cockroaches, dirt and hair in the bed. I called the owner and he said he was on anslere and won’t come back for 4 hours. He NEVER came back to let us into a clean room. We opened the fridge and there was mold in the fridge. He was also extremely rude to us and would only speak with my st lucian husband . We did not sleep. This hotel is disgusting.

Shopping stores in the same building

I was so comfortable there, i extended my stay 3 more days. Good access to the south of the island from Soufriere. Jayna, Olivia, and Mr. Charles were so sweet and accommodating.

For me this hotel was perfect, right in the center of Soufriere, 2 min walk from the mini bus terminal. The rooms are spacious and each with a balcony. Staff there is so sweet and kind.

There was AC,very friendly human beings,I sleep like a baby Thank you we will be back

This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.

good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.

Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.

The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.

TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.

The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.

Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!

Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.

It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.

Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.

The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.

Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.

Room outdated with TVs not working, shower curtain torn and shower down to a trickle. Comfortable bed and in middle of town , cleanliness ok. Acceptable for a budget hotel.

Good choice in the heart of La Soufriere. The area can be a little noisy, especially on a Friday night, but it is to be expected for being at the center of things. The rooms are large and air-conditioned, which is a big plus.

Huge room with great view over Petit Piton, Caribbean Sea and harbor bay. Bathroom needs better lights and face basin. Guests need to be mobile as rooms are at 3d floor with no lifts. Room overlooking town to the East can be noisy.

Well I booked this hotel for 1 Night Thank Goodness! Where Do I Start... First The lady At The Front Desk Was Nice Enough But She Talked Too Much I was Tired And just Wanted TO Rest, she Kept GOing On And On When She FInally Left THe room I Looked Around The Room and it wAs clean eNOugh But all Of The Appliances ANd Furniture HAd sEEn better days. I Acutally Booked a room With A King Sized BEd but SHe PUt us In with 2 Double Beds WHEn i asked about It She told ME That The KIng Rooms Ac Was NOIsy So I Settled For THE double ROom. The Beds Were REally Unstable And Very Noisy All Night i Was TWISting and turning Because Of the extremely NOISy road Practically right OUtside The Room FROM SPeeding VEHicles To community Residents SCREaming and cussing AT each other from late night to really early hours of the morning (4am) Also although THe Ac Unit Was New And Fairly Quiet The Light From the Temperature Digits On the Unit Was Sooo Bright IT was All I Could see When MY Eyes Were Closed. There was also no cable on The tv. when I was finally ready to check out i went to the shower to get ready and there was a roach in the shower. I must say I did not quite enjoy my stay. But the area is really beautiful.

Location was great for exploring the Soufriere region. We had a rental car and there was usually a place to park on the street close to the hotel. The staff was very nice and knew the area very well. The room was spacious, clean and the AC worked well. There are no 110v outlets in the rooms but we were given a transformer and a hair dryer at check in at no additional cost. We were lucky to get a room with a view of the Petite Piton and the beach. There is a street party one block away on Friday nights with very loud music till around 1 am. We joined them instead of complaining...great street food and cheap Piton beers. Tell the beggers 'No' and they go away. The hotel has security guards on duty in the evenings. They lock the main doors into the hotel at midnight. They are still around after midnight, but it is best if you talk to them and the front desk if you plan on getting in after midnight. Wifi worked great as did the small refrigerator. There was plenty of hot water for showers and the TV worked fine. Grocery stores, the hospital, fire and police depts, Hummingbird Beach and many small restaurants are all within walking distance. All in all, a great place to stay for the price.

Serviceable hotel with hot water, great views of the pitons if you choose ocean view, and clean rooms. Great way to experience Soufriere nightlife with many local bars surrounding the hotel.

No washcloth, refrigerator never got cold and noisy locals early in the mornings and late at night. Constant loud music from passing cars and motorcycle owners revving their engines. I believe the locals forgot that there's a hotel in the area. Also the area is where a lot of the locals hang out. Felt safe walking alone in the area, most of the locals were friendly.

Being that it is on a fairly poor island you get what you expect... bath fixtures with scales, sewage smell from toilet, no bed spread, no nite clerk to ask how to adjust the AC, some rooms have mini fridge and microwave others full OLD fridge no microwave. However people of the island are VERY nice and it is located pretty much in central downtown. No elevator so don't bring heavy luggage, the rooms are on the 4th floor!

We were looking for a place to stay for just one night before we left on a 7 night boat cruise out of Soufriere. The options were not many as most places wanted a minimum of 3 nights. Looking at the pictures we felt like this hotel would be OK for the one night - were we wrong. We had lots of luggage and had to carry up several flights of stairs, waited 10 mins before anyone showed up at the desk to check us in, the bathroom was nasty, you had to tell them what you wanted the temp set on in the room (if you wanted it changed you had to call the front desk and they would come to your room and change it), you could see the bay but the room overlooked a very ruff part of town. We ended up calling another hotel and got them to offer us one night. It cost six times as much as this room but was our only option as this hotel just seemed unsafe to us. I will have to do better homework in the future.

The hotel was near the water, had nice views and was clean. The price was right for staying 1 night. The only poor experience was there was no hot water.

Staff and view from the Piton view room were good. Location is good if you are travelling around to nearby attractions. Hotel was in poor condition (holes in the wall, leaking toilet, only warming water in shower), beds uncomfortable, and sheets were threadbare with holes. Wouldn't recommend.

This is the best modest accommodation in the city if you would like to stay in soufriere. It is in the most central location- close to atms, water taxi, restaurants, bars and grocery stores. There is even a morning fish and fruit market downstairs on the weekend. It is safe, the people are friendly and predisposed to help. We had an amazing time. If you're looking for cheap, central and clean and are planning to enjoy St. Lucia outdoors, this is the perfect spot for you.

It was really bad. I would not recommend this place to anyone. Felt like it has never been clean. There were stains everywhere (sheets, walls, shower, mirror). Also, you could see where bugs where smashed by the old bug stain left at the impact. They even manage to not remove old dried bugs left on the walls and doors from where they were smashed and killed!

Staff were wonderful. Very friendly took care of any problem we had. Good not have been better. Location was superb

Hotel is at downtown location with all the characteristics of a downtown hotel described by other travelers: no elevator to 4 th floor, basic room with no breakfast, panhandlers around hotel, tight parking, etc..For 2 nite stay and adventure travelers would be fine.

Not a upscale hotel. Not close to beach. Please do not choose to stay if your a single female. Many beggers in lobby of hotel and outside. Staff are all nice. Septic odor/plumbing system needs upgrade.

One night on way to resort. Enjoyed staying in more local environment. Easily changed my reservation to harbor view for same rate quoted on website. This was end of November, so hotel not full. Shower didn't work, so used bathtub. Didn't ask for service on it. Americans be warned that no wash cloths in St Lucia, even at resorts. Bought young coconuts from local vendor who parked a pickup truck full of them at harbors edge, visible from room. Really no tourists here in late November. Very pleasant.

Room was outdated and sparse but very clean with great air conditioning. Safe location right in heart of Soufriere. Easy to get transportation,meals, cash etc. Unfortunately, VERY loud music adjacent to hotel made it less than really good. Thankfully that ended right at 11pm.

reasonable price and courteous staff having closed to most site seeing and acticity

friendly staff, clean and spacious room. crib was already in the room when we arrived. overally a positive experience

we love staying there,as we both love culture of st lucia.Being in the middle of town is a real treat.See you in November

We were on the tail end of a four week hiking trip in the Caribbean. We had heard about all the great things to do in the Soufriere area so thought this would be neat place. We didn't like the town much at all, found people less friendly than the rst of St. Lucia. We didn't have a car so that limited what we could do. However, our room's balcony was a highlight. We would grab a drink and people watch for hours. And one day noticed a market being set up under our balcony. The veiw was nice with a piton and the ocean right there. So while I won't return to Soufriere again...but if you are there, this is a decent hotel.

Place was OK, 2 out of 3 nights our AC didn't work so I didn't sleep very comfortable besides that all else was well.

We had a fantastic time, the only problem was the running water.

If you want to see the real St Lucia, this is the place for you.

Large room with kingsize bed. Microwave, bar fridge, plates, cutlery, cups, glasses, tea and coffee. Perfect location, very clean, friendly staff, reasonable priced (niceest place I stayed for the price). Overlooking the ocean

Wanted a hotel near the beach,but central for visiting other attractions on the island,and the Downtown hotel fits the bill exactly.Plus you are right in the heart of Soufriere,which is very handy for the shops and restaurants and all the other facilities. In addition the staff are excellent,they can answer any questions,and they can help you sort out any problem.If something in the room is not working,they will get it fixed.Information about trips ,eating out,transport ,etc,they will have the answer,or find out for you.Couldn't have been more helpful!

Pay for the sea/piton view- its worth it!! We spent many days relaxing on the balcony in the sun and nights looking at the action on the street with a beer. The hotel is in the middle of everything with a few small grocery stores and bakeries nearby. Good, cheap food is also available downstairs at the DejaVu cafe (we ate breakfast, lunch and dinner there many times). The local bus stop is across the street- great alternative to taking expensive taxi's everywhere. Air conditioner worked well and room is spacious.

Hotel staff was very helpful, provided valuable information as soon as we arrived. They also were very quick to answer any queries and to arrange for any transportation to the various activities in Souffriere. We had an issue with the air conditioning unit in our room and it was promptly fixed after we mentioned the problem to staff.

Great friendly staff. It was nice to stay downtown to be close to the locals. Not many tourists early Am and later PM. Great to feel like a local. Nice sunset view from our room. The view was probably very unique to Saint Lucia with the Pitons and the boats in the bay at the same time. The only issue we had was the beds but we stayed at three other hotels on the island and found their idea of a nice bed was quite different than ours.

We enjoyed our stay at this hotel. For the price we paid we were very happy. We had a hiccup when we checked in due to another customer which led us to being in the wrong room the first night. That was taken care of the following day. We stayed in room 9 and had a good view of the mountains, the church square a bit of the water. It was clean and had a microwave, kettle and fridge. The shower you have to let run to get the hot water, which we were told when we checked in. No biggie. This hotel suited our needs as we were backpacking St. Lucia. We stayed in our room to sleep so all I look for is a clean bed and a clean place to shower. We felt safe here. There was a security guard at the bottom and no non guests were ever seen in the hotel lobby. Keep in mind this is right downtown. The only complaint I have which is not the hotel's fault is that rooster that goes off from 5am on. The sound of the town comes through as well. This hotel is not for you if you cannot handle stairs. This hotel is for you if you are in St. Lucia to live with the locals and enjoy their food and music.

Good security. Central loxation for food, entertainment and a wonderful cultural experience. Not for the faint of heart. Popular eco-attractions near by. Very friendly people.

Too many steps to climb with luggages. After returning from my event there where vagrants in the lobby. Towels were line dry which is a sanitary concern. Wash clothes we were not provided, when I requested they were given to me damp from the line.

We enjoyed St Lucia and Soufriere, the view of the Piton's was fantastic. The scuba diving was great and the excursions that we took part in were very well worth visiting. We also enjoyed the restaurants that we went to, the food was excellent. The only draw back was the bathroom had a peculiar odor, but we were able to tolerate it.

The hotel itself is fine, especially for the price, the neighborhood is very pooe. Also, everyone knows you are a tourist, so be prepared to stand out and for people to remember you. Good hotel for a quick stay but nothing fancy.

Terrible. The AC in my room did not work (it only blew hot air in any setting), and the room had bed bugs!!! The location is great and the room looked clean at first glance, but I woke up in the morning covered in bites (more bites started appearing throughout the next day), which I later confirmed upon my return to the U.S. after doing online research and verifying with a doctor that they were clearly bed bug bites. I had to throw out my suitcase and dry clean ALL my clothes, which cost a lot of money. Absolute nightmare. I highly recommend hotel staff to inspect Room #6 and all other rooms, it definitely has bed bugs. Wouldn't recommend this hotel to anyone!!

It was a relaxing stay. Food place right underneath. Food was really good. Had a great time. Location is pretty good as well. Will suggestion this place if you are just passing by.

Relatively cheap. I had a deluxe bedroom facing the city. Taking in the view from the balcony was nice -- The city and the old church with mountains in the back drop. Don't expect too much from the actual room (#2). A mini fridge, bathroom, tv, A\C. There were two beds. One was a double, the other a king. The box spring on the double was broken. I almost fell off when I say down on it! I wasn't expecting much, and wasn't disappointed; It was just a place with a roof over my head.

Friendly staff. Limited accommodation. No contenintal breakfast offered. Staff tries hard to please guest. Nice balcony, nice building.

A great spot if you want to stay away from the big resorts. Locally-owned, too! Never had a problem with security, staff was friendly and helpful but respected our privacy. Definitely worth shelling out a little more for the seaside view. Lots of local restaurants and bars within walking distance, only a 10-minute walk to the town beach (no crowding, just a couple tourists using it), plus lots of fisherman with boats ready to negotiate a good price for a water-taxi tour of the local sites. Also easy to meet guides for climbing the Piton(s).

This is a budget friendly hotel in the city centre. It is more like a luxury hostel not a beach resort. It is near a great waterside cafe called Petite Peak. I was able to lock up valuables in the office safe and the WIFI worked well. The female receptionist was very friendly and helpful. This is an economical choice as other hotels in the area are luxury and very expensive. Not far from the Mud Baths and the Pitons view is excellent.

No elevador to 3rd floor, but you can't beat the location and price. Have stayed before, will stay again. Good people.

Very loud and noisy

I spent 3 nights at this hotel which was a clean and affordable place. Its central location allowed me to explore the whole island. I recommend this hotel to anyone who wishes to explore St Lucia. You will need to rent a car to get around.

the hotel room was ok. The room was very noisy though especially during the morning. Good location! The microwave and the fridge were appreciated. The wifi quality was very bad.

Everything ok but bathroom smelled like an open sewer.

The staff was pleasant but the hotel room was very dirty! I wanted to cancel after seeing the room but was unable since it was prepaid. It was only for one night so I stayed but I wouldn't recommend this hotel to anyone.

Right in the centre of Soufriere. 30m walk from town to the sulfur baths and vilcano. 45m to the piton trailhead. It is appropriately price for St Lucia. Room are not much to look at but the staff didn't bat an eye about moving me to a new room when I said my aircon was broken. The room was clean and the water was hot. Plenty of hotel security guys to make me feel confident about leaving things in my room.

Nice Guys, good location in this nice town. But really dirty (and I´m not sensible)

The only good thing about my stay was the Free Wi-Fi! Everything else was absolutely HORRIBLE. My husband and I had to carry all of our luggage up 6 flights of stairs, after a long flight from the US to St. Lucia. The AC Unit had black mold, no hot water in the mornings, the restroom smelled no matter how much air freshener was sprayed. Fitted sheets would not stay on the mattress while sleeping, I had to constantly get up in the middle of the night to fix the fitted sheet on the mattress. That was my first and last time staying at that hotel. Tried to make another reservation at a resort the same night of my arrival, but they were booked, so we were stuck there for 5 days! HORRIBLE STAY

Loved it! So helpful and friendly. Had a blast. Great value.

Staff members are all very helpful and friendly. In particular the lovely young lady Jonita is so helpful and she was always making sure that we were happy and well-looked after. The hotel location is great. Soufriere is the best place where to stay while in St Lucia. Other reviews are talking about beggers around the streets near the hotel. That is true, but we have never felt unsafe. It is definiyely not a dangerous place to stay. Most people are poor but they are all very good-hearted, kind and friendly towards tourists. I strongly recommend Soufriere and the Downtown hotel. We had an amazing stay.

Hote okay in quite a noisy part of the town not recommended if staying longer than 2 nights room spacious and staff friendly and helpful however there was no lift to hotel Had to carry our suitcases up several flight of stairs also there was a kettle but no suitable Socket for it

Easy to find hotel, but it was noisy in the town square until at least 10 or 11 pm and we could hear it even though our french window to the 4th floor patio was closed- not ideal for vacationing folks! Staff didn't provide a lot of information about what activities were available nearby.

Good place for the money, pretty view, safe with cameras and security

Compared to the surrounding buildings in this area, the hotel seemed clean and cared for. However, the staff could have been more helpful. They barely spoke to us. There was a fridge, two beds, two towels, a tv, and one tiny garbage can in the bathroom. There was also a small appliance to heat water for coffee or tea, but it didnt work. We only got housekeeping when we asked for it, and all they did was remove the trash and replace the two towels. This hotel is NOT a beach front hotel. You have to take a water taxi to get to the nearest beach. The hotel sits on top of a little market/mall with shops, which is convenient, and there is a little shop in which you can get wi-fi for pretty cheap. Bring ear plugs if you plan on sleeping!

The Hotel is an older hotel but it was very clean. It was awesome to stand out on the balcony and see all the sites of the town and the surrounding scenary. People of St. Lucia are very nice people!

The hotel was clean. Everything worked. The staff was very personable and helpful. Close to all downtown. Good restaurants and bars.