Crowne Plaza Wuxi City Center

Питание хотелось бы улучшить. Практически не было свежих фруктов, мало традиционных китайских блюд

The room was not properly vacuumed. I saw some hair on the carpet which was disturbing.

Kahvaltı zayıf onun dışında sesis bir yerde

The hotel lobby spacious

The gym is not air conditioned in mornings and it is very hot The room one side light is not working in executive floor , I don’t waste my time in fixing it

前厅服务很在线

设施可以翻新下

very nice

nil

Stayed at Crowne Plaza Wuxi City Center for business trip. The front desk staff provided thoughtful and attentive service. The guest room was spotlessly clean. The breakfast had various delicious selections with convenient location. Overall a highly satisfying stay.

The hotel experience is absolutely flawless. Every service and facility meets high standards, and there are no areas that need improvement at all. I’m fully satisfied with everything during my stay.

Nothing

Its too old. Only good in pictures

Location

Everything

Location

No restaurant in the evening, as it was heavy rain and did not want to venture outside

Nothing. This hotel should be closed and re organize all

Subject Formal Complaint – Half Board Arrangement Not Honored Dear Sir or Madam, I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement. At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00. To my complete surprise, when I arrived at the designated location, the venue was closed. I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration. When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for. After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience. It is important to emphasize that: The restaurant was completely empty No effort was made to check whether something was wrong No attempt was made to offer alternatives or solutions What I experienced was: Misrepresentation of services Unacceptable food quality A complete mismatch between price and product A level of service far below five-star standards Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.

UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.

Staff was very kind. The room was large and comfortable. King bed / pilows very comfortable. I like very much the walk in shower. Good breakfast.

Heating system was not working (3°C outside!). Claiming this it was compensated with an auxiliar electric heater.

The hotel was very nice and clean with high good standard. The location is also very central. Staff were friendly and always try to help the best they can.

Nothing.

It was a business trip and the hotel made my stay comfortable.

When I went to the bathroom at 02:00 at night I saw two cockroaches in my room (2210), I caught them and took picture and showed them to reception in the morning during checkout but I was still charged. Very bad administration.

Good for the price. Lobby and some areas may been some renewal

Only issue I had was the room temp was too hot to sleep sitting at 24oC all night when I set the thermostat at 15oC was very hard to sleep comfortably

everything was good. location was good

Room service was not very good. Delivered wrong food

good quality of faucets

pillows are very uncomfortable

Clean and good view

No

Front Desk Manager, Miss Qu is very professional. She fixed the argument among Hotel, Booking.com and customers.

The front desk staff were neither friendly nor professional I booked half board for 3 guests through Booking.com, but the first front desk staff member said my booking only included breakfast, not dinner. After arguing with them, the second front desk staff member said they could provide breakfast and dinner, but only for two guests. I contacted Booking.com and received a reply confirming that the final price we paid was for 3 guests. However, the hotel staff insisted they could only serve 2 guests. The front desk almost ruined my holiday. Please see below the reply from Booking.com Hi Chuanjun, Thank you for reaching out to us regarding the details of your reservation. We do apologize for any inconvenience. We confirmed the on the final price of this reservation, half board is included for 3 guests. We've already reminded the accommodation about this, we'll get back to you shortly.

Great location and amenities , really enjoyed the short stay.

Everything was quite good , can´t think of anything to complain/comment about

Very comfortable room

Breakfast

Big ugly non-finished building near hotel

The front desk staff are very warm and friendly.

hotel staff service excellent

prefect

altigh in March, it was 26 degree celsus in daytime and the hotel didnt turn on chiller. the room was very hot, I cant sleep. the hotel apolygized and offered me a suite instead, however the new room still quite hot.

Breakfast great options and variety outstanding. Staff very friendly and helpful. Arranged trips from the reception. The swimming pool and gym were fantastic.

Perhaps to put some soap near the bathtub.

Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.

Good stay, clean, neat and convenient.

打掃衛生非常不行 很明顯看出沒有換床單 連上一個客人在床上吃的紫菜碎都可以留下來 自助餐食物也太少了

It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.

酒店感觉比较旧，灯光有点昏暗但气氛不是很好。Coffee Shop的甜品一般。

客房/飯店清潔度：好，床鋪很好睡 服務品質：好，前台可以再零活一些。 飯店設施：好 飯店位置：安靜

国庆期间住客很多，但客房隔音很好，室内很安静。行政套房比较宽敞，视野也不错。

各方面都很滿意，唯獨是房間的電源位不足，當我需要燙衫時，要將燙衫板搬到近書桌位置，有點不方便

This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.

청결하고 조용하고 좋았습니다.

人種差なのでしょうがチェックイン時に、後から来た中国人に割り込みされました。ホテルの人も何も言わなかったです。

其中有些想要評價一下: 1) 早餐, 我訂的雙床間, 但到酒店時, 說房間只包一位早餐, 我覺得滿奇怪的, 我從未試過有酒店會這樣安排, 明明就是訂雙床, 卻只包一位早餐? 2) 冷氣, 從一進房就開冷氣, 但一直都不涼, 直到晚上8點多忍不住打電話去客服, 客服來到才解釋, 每房空調只開通半個小時, 著我等下, 就會涼? 解釋說, 8點前的都是中央通風而已?

Prima hotel, goede service.

Check-in is fast and a room with great view is assigned. Staff is very efficient and nice. The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything. Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.

很不错的一次体验！京杭大运河的夜景不错哟

早餐一般，灯光暗，充电插座不足，床头没有电源。不接受国内居民护照为有效证件，很不方便。其他服务还可以。

There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.

Nice hotel. Friendly staff. TV channel selections limited.

The guests were really noisy and the hotel isn't maintained well.

地理位置还可以 理无锡博物馆还挺近的 周边也有配套的商圈 还有公园可以跑步 就是房间的装修挺老了。

在无锡城区南部，周边属于仍待建设的新商务区，略有点冷清，不过高层视野很好，很安静。交通离最近的太湖广场地铁站走路10到15分钟，另外一个方向走10分钟就是无锡博物馆和后面的茂业天地购物中心，餐饮购物尚属便利。酒店内部环境不错，高层套房内接近240度视野，晚上看市区夜景不错。总体还是商务型的酒店，但游泳池和健身房的配置不错，内部也有多家中餐和德式西餐。

Good hotel food and beer to expensive rooms excellent

As usual, a great Kempinski, my favorite choice.

Overall the facilities were fine. One issue was the TV programming. The international stations always had a blue image indicating the signal was not good. This happened each and every time we watched TV.

总体体验一般，感觉与高房价有一定落差

位置很好，离南长街很近。 酒店服务很好，早餐很丰盛！

깔끔함

服务员很热情，酒店给人感觉轻松自在。早餐也很棒。泳池很大，也有免费的蒸汽房和桑拿房，酒店内消费也很便宜，免费的水果拼盘很贴心。离有名的南长街很近，打的只要起步价。白天在酒店游泳健身，晚上去酒吧一条街逛逛，很多美食可供选择。

地下车库超级臭，地方很小

Staff were nice,and roon was ok, but the general management especially for carport was so poor. The waiting area for lift in carport was like a pond, and my shoes were wet even I were quite careful to avoid such embarrass.

편안한 숙박이지만 조식이 좋지 않음

每次來無錫都選擇入住這家酒店，客房舒適，位置尚算便利，附近環境比較整潔。

Отличный отель. Но уборку в номерах делают плохо. Несколько раз попадал в тот момент когда меняют постельное бельё. Пол не пропылисосили, на него ложат подушки и заправляют кровати, не хватает мозгов положить подушки на соседнюю кровать (в нашем номере две кровати) А в остальном все очень даже круто. Уютный номер, ванная комната очень шикарная!

Good location and very relaxing.

Lovely hotel. Very clean and well kept. The gym is basic but the equipment is in good condition. I would love to go back!

Very accommodating and relaxing for my short trip.

Food was not that good

Hotel is definitely a 4+ stars. Situated close to Wuxi subway and major attractions.

it is a nice hotel but there is not much to shout about.... the pub does home brew beers but it was pretty flat in taste.... the buffet restaurant is nice though, with a nice natural light atrium

Very happy for this travel.

Disappointed. I thought the property would be nicer. The room decoration was outdated.

I stayed in this hotel twice and both times it delivered to the best of my expectations. There's nothing I dislike about this hotel. It has great service, very good food, especially for westerners. The Paulaner restaurant in the lobby is awesome. It serves very good choice of German-style food. The staff speaks English. The internet is free, and you can get higher speed wired access (four Mbit up/down) for a very small amount.

I enjoyed my stay at the Wuxi Kempinski very much. The staff were polite and very helpful and the room was very clean and comfortable. My only concern would be the exorbitant price of the room service.

Did not meet my expectation, based on what I heard from colleague

This was really an unexpected pleasure. They did a nice job I normally stay at only Marriotts and I would rate this right up there with any of the top hotels upstate.

Comfy beds

After trying several, this is my standard business hotel in Wuxi.

The property is gorgeous, reception desk is well staffed with multilingual persons. Hotel, and rooms, are beautifully appointed, as you would expect for a 5-star property. Breakfast buffet is extensive and very good. Fitness center is world-class, as well as the swimming pool. Room service served excellent food from the restaurants, however, the phone staff was limited in their bilingual skills - so each order was an experience, involving multiple calls to get an order placed - the only black mark on an otherwise perfect stay!

During the breakfast buffee, most of the tables were left un-cleaned after departure of guests, I ended up sitting on the most remote corner at breakfast area, not pleasant feeling.