Crowne Plaza Manila Galleria by IHG

The poor service was because staff was lacking. Food are so bland . It was bad.

Ok business hotel but nothing special. The gym was well equipped but overcrowded early in the morning.

We always stay at this property in Manila for the shopping and proximity to the medical facilities and airport.

Excellent overall.

Very friendly, respectful & responsive staff.

The hotel's location is very central to Metro Manila. 10 mins walk to MRT station and easy accesible to taxi/cab. Robinsons Galleria Mall shopping centre is just below the hotel. The property is maintained well, clean, and all staff are courteous and helpful.

This is the second time I have stayed here and will likely not be the last. Mike as the Breakfast Ambassador is AWESOME!!! The housekeeping staff, the restaurant staff are amazing. I was always greeted with a big smile. I feel very much at home here and consider it a wonderful choice.

"This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient to the mall as well as transportation. I only wish we could have stayed longer than just one night.

The hotel sits on top ofa mall. Pretty convenient.

Accessibility to mall, Staff friendliness

Good

Beautiful place, spendy and early check-in was excessive. Not sure if company get money or the front desk??

Home away from home in the Philippines. Amazing breakfast just sad pool was closed though they provided shuttles to a nearby place

Proximity

Staffs are professional. Rooms are spacious, clean and quiet. Lobby is not crowded. Location is convenient as it’s near a mall with lots of option where to eat and shop. Edsa Shrine (church) is walkable. Will definitely recommend to friends and family.

Convenience

location

Great place to stay when in Manila. The mall is connected to the hotel. Great place to shop and eat. My family have stayed there many times . I highly recommend this hotel. Great value and service.

My wife and I recently had the opportunity to stay at the Crowne Plaza Manila, and unfortunately, our experience was marred by a few issues. While the hotel's location is convenient and the rooms are comfortable, there were several aspects that fell short of our expectations. The room we received was average, with a notable exception - a large cockroach in the bathroom. This was a major turn-off and made us question the hotel's cleanliness standards. The sink in the bathroom also had a significant leak when in use, which was not only inconvenient but also a safety concern. We were also disappointed with the dinner options at the hotel's restaurant, which was marketed as a buffet. The prices were steeper than we had anticipated, especially considering there were four of us in total. The child's meal was particularly expensive, at PHP 11,000 total which was a surprise Despite these issues, the hotel's staff were friendly and helpful, and the room's amenities were modern and clean. The hotel's location is also convenient, with many dining and shopping options within walking distance. I was also upset that the pool closer was not told at time of booking

Great staff and comfortable room after a long day if work. Will for sure stay the next time I'm in for work.

Customer service especially in the food are. (Breakfast morning). Cleanliness although there are days that there was no service room attendant. I didn’t like there’s one day, I had been waiting in customer service but they are not paying attention to the Guest. Until one down attendant noticed me and assisted me to the other side of the service desk (concierge) to help me out. But overall, it’s still a great Hotel where I can see myself to stay in the near future.

Excellent room and dining.

helpfull staff. Bed was hard.

One of the WORST nightmare hotels that I’ve stayed in my lifetime. The first room Aircon was noisy and super cold. Changed room. AC was quieter but AC thermostat is NOT working. Same as my colleague’s room. AC temp remained at 11deg. Crazy cold. Water wasn’t hot. Stained counter top. No towels when I walked into the room. Towels delivered looked old, used and worse condition than my home floor mats. They don’t give face towel until I asked. Cheap laminate round table ( like those foldable kopitiam) tables. Scratched and not touched up. Stained carpets. Noise from corridor. Kettle looked old and dirty. For a 4 star upscale IHG. I am appalled by its brand standards. Won’t return ever again! It’s a shame to IHG Brand. Good grief!

There was no hot water at all. No use for the bathtub unless you like a cold soak. Got the engineer to come twice but nothing was fixed and they didn’t even offer to change room for me. Told me that the water temperature is normal. The air conditioning is very cold even when I adjust to the highest temperature. Quality of towels and comforter is not good. Noise level is high even though I’m staying at high floor. The windows acoustics are no good. Bad experience all in all for a good brand of hotel.

This is a very nice area I was hearing all the noise coming from the cars on the street The rooms are not soundproof

This is where I actually stayed. It was a pleasure. You won’t go hungry staying here. The food options are plenty full! I loved it

Good location.

Excellent service… will come back

Mike is the Ambassador of Breakfast, Vanessa in housekeeping!!!!! Absolutely wonderful experience!! I will definitely be back!! Safe walk to Robinson Gallaria mall!! Check in/ Check out was flawless Sll the staff was great! The breakfast buffet was amazing…..do much variety This sounds like an inflated review but i have only one thing that wasn’t great…..tv selection guide had no information Literally everything else was superb!!!

Thanks

We had a very nice experience, we would gladly come again

very clean hotel with a friendly staff

Convenience

People just dont do what they need to do, especially in the restaurant section ..

Had a wonderful stay as always

The size of the rooms are amazing. I have stayed here multiple times over the last 12 years. The breakfast buffet is great and the convenience of the Mall being accessible is a true plus. The only downside is that I typically don’t like to stay in rooms with carpet, and hopefully in the near future, this will be part of their upgrade.

The hotel has been a favourite since I was younger but I do think maintenance and improvements need to kick inn. I had an issue with my room, had a leak inside the bath. Told I was to be moved but no one followed up. I being an IHG member, expected a bit more. Food was good as usual.

I had a pleasant stay. Staff are friendly and accomodating! Very helpful and honest.

Superb location. Hotel is safe and staff are friendly. Breakfast is very expensive for the choices available. Housekeeping missed cleaning our room twice. We had to call and ask them to clean. Hotel is dated need some renovations. Molds visible in bathroom shower.

Convenient location connected to the mall. Hotel is old though. Need some updates. We can also hear the traffic outside and cars passing. Overall its an ok hotel.

Nice spacious room. Friendly staff. Excellent location. Many dining & shopping options in adjacent Mall. Ample parking.

We had a fun and safe stay

Centrally located in the Ortigas business district. Plenty of places you can walk to for something to eat. The facilities meet’s western standards. Could use a stronger water pressure on the shower but not a deal breaker.

Clean and spacious room and excellent service! Will definitely stay here again

Hotel is dated Service was good but shower water pressure very weak Water is warm not hot Breakfast lame

Looks completely renovated from the inside(carpeting,beds,furniture etc.)…Great location,close to malls and restaurants…Highly recommend!

Nice modern hotel. But the atm didn’t work the whole time I was there (told it was by reception) and they couldn’t book a taxi for the airport. Plus staff having a party next room to me. Told reception they just said sorry.

We really enjoyed our stay here. Check-in process was quick and easy - we were able to check-in to our room before the check-in time since we arrived from the airport early in the morning. The hotel staff was very friendly and greeted us every time we left and came back for the day. The hotel room (premium twin beds room) is so spacious compared to a standard hotel room. With all our luggages, we were able to spread out our stuff and not get in each others way. The bathroom is spacious too with separate shower and bathtub. The concierge is great, we were able to leave our big luggages there for almost a week while we went to the province. Keep in mind, Ortigas is a busy street during rush hour (pretty much most of the day) - it was challenging to get a GRAB driver to come out there, but someone is bound to come get you even though it will take almost an hour for them to come (during rush hour). I love that there is Robinson's mall access on floor 3 and 4. Also, guests have access to the Wellness spa that is located in the Holiday Inn, just follow the signs to get there. Super affordable massages! I'd definitely staying here again!!

I loved my stay here, requests were handled quickky by warm and friendly staff, I would reccomend this hotel to anyone, conveniently attached to tbe mall for easy access to different foods and shopping, if you vape be careful because the local security street police will give you a ticket regardless of how long you have been in their city, so be careful out on the streets, but the hotel itself was wonderful and i would also recommend their breakfast buffet.

Convenient

Was advised of prepaid breakfast (discounted @ php 1200) so availed of it but still was charged the regular @ php1700/person Bad coordination from front desk to the cafe brkfst restaurant.

Enjoyed the breakfast, much variety. Breakfast Ambassador was very helpful. Hotel is connected to shopping mall.

Sure ill be back soon

One of the best hotels I have stayed in during my many trips to the Philippines.

The hotel was good but the carpet definitely needs to be changed. The staff were wonderful, friendly, very helpful. Service was super fast, and their operation was very efficient. Robinsons Galleria mall is attached to the property with lots of options. Lots of walkable shopping and dining as well. It is in a busy corner with lots of noise. But it becomes background noise after a couple of days.

Excellent location, easy to get around and use Grab. Connected to Robinsons Mall with ample access to restaurants, shopping, and a grocery store. Very friendly staff that speak good English. Very clean facilities and hotel room. Very comfortable and well appointed. Also a great value for the price. Cons: hotel could use some repair and renovation and to tackle the city smells in the lobby which is typical in Manila. Room service food also isn’t very good.

Shower leaks onto the bathroom floor. Need to replace bath towels

The shopping mall was conveniently close

One stop shops

Overall experience was great and would highly recommend the place.

Pam was super nice. She helped accommodate our needs when it came to leaving our bags with the conceirge.

Disappointed! Not enough towels and toiletries for the number of guests in a room. I had to call and asked for additional towels and no toiletries at alll. The worst part, the staff inserted a note asking you to pay your bills when on fact you’ve paid for the room before checking in. It seems like an “electric bill” inserted at the. Iton of your door.

I like the idea that it’s close to the mall that has everything. Friendly staff and great selection of breakfast

Excellent property, excellent customer service

The rate when I check in was $50 higher than the rate when I reserved the room on Hotels.com.

Excellent customer service, my family enjoyed their stay, Thanks so much

I like the property very much Friendly staff, very clean and convenient from shops and restaurants

The mall is close by but the prices are considerably higher. I short ride away from much cheaper shopping.

Excellent service

Wonderful staff! So helpful and friendly.

I booked a king size bed

Perfwct place to stay. Highly recommend.

My concern is the elevator. It close really fast and hit our body trying to hold to keep it open for our elderly to come in.

Safe

Housekeeping

great for business stay

no

It was very noisy on the 12th floor, someone was banging repeatedly on the walls late in the afternoon and early in the morning. The glass windows viewing the downtown sections were all dirty and hard to see out of.

King size bed should comes with king size pillow too. Cant change the temperature. Limited amount of toilet paper inside the room. But the staff are very friendly.

Staff and housekeepers were very friendly and cared for all my needs! Thank you!

The bathroom roof was leaking above the toilet but my stay was fine nonetheless.

Excellent costumer service, clean facility, buffet was great. Would definitely return and recommend this hotel

From the start of my stay in the crown plaza I was greeted and met with a friendly smile and a keen willingness to help the check in staff were amazing smooth and seem less the room itself was amazing thank you angles the restaurant service was amazing each day Bon’s service was invaluable all round amazing stay and experience

everything was wonderful

Staff were very friendly and professional !!! A well recommended place to stay 😉😊😉

Convenient to dining, shopping, and business.

Great stay for a couple of days. Our room was upgraded to a nice big comfy room.Lots of breakfast options

Good hotel connected to the Robinson Mall, and is 10 min walking to SM Megamall. Good access to shopping and food.

Staff here are very friendly and helpful

Excellent central Manila location

Good gym and pool, though pool only open until 8 pm. Would be nice if it stayed open longer

The hotel conditions is still good if they know how to clean properly am sure the condition could be improved.

Loved the staff N service Top notch Angela check in thx 5 minutes or less

I’ll stay there again!!

It was next to the shopping mall

Perfect!!!

Excellent place to stay

Felt so at home, the staff where so lovely and accommodating. Extremely convenient attached to shops (robinsons store) so anything and everything is at your disposal.