Copthorne Al Jahra Hotel & Resort

اشكر الأخ عبدالسلام وكل العاملين على حسن الأستقبال

اشكر الأخ عبدالسلام على الأستقبال الطيب وجميع الموظفين

لاشئ

للأسف حجزت شالية عدد 2 وعندما حضرنا للأسف قالو الحجز لشخصين كيف الشخص يسكن بغرفتين واحتالو علينا بأخذ مبلغ 30 دينار اضافى لكل شخص ودفعت 90 دينار اضافة الى المبلغ

Beautiful place and wonderful; very helpful staff. I loved it in here though the stay was short. I greatly recommend this place for anyone coming to Kuwait City.❤️

نظيف و راقي و هادئ وجميل

انهم لم يخبروني قبل استلام الغرفه، انه من الممكن الغاء الحجز و الحجز عن طريقهم مباشرة في حال وجود عروض او خصومات

Bed

Slow internet

اشكز الأخ عبدالسلام مدير الأستقبال على التعامل الراقي جداً والحفاوه الكبيره وشكراً جداجداً

Nothing at all

The bed and the room is not clean and the bed sheet is not clean at all

الشاليه رائع وخصوصيه

لا يوجد لوحات لطريق المسبح التابع للشاليهات

The service and rooms were satisfactory.

The quality of the dinner and lunch served at the Cafe fell short of expectations.

المسبح

الغرفة والحمام سيء جدا والفندق غير نظيف

فندق هادي ويوجد جلسات خارجية في الحديقة ومتوفر مرافق من مجمع ومول خارجي

لاشئ

الموقع- الغرف متوسطه الراحه

الاسعار تختلف ببوكنج ارخص من المباشر غير مرنين بالدخول اهلي اخذوا شاليه وصلوا الساعه 7 صباحاً طلب منهم موظف الاستقبال من جنسيه عربيه حق يومين بالبدايه بعدين طلب حق يوم ونص لدخول الشاليه 90 دينار المواقف بعيده نوعا ما وغير مظلله للغرف الشاليه مافيه احذيه لدورات المياه 😂

thank you to all staffs for good service, thank you to mr. arnel for good service

الموقع فقط

النظافه ومساحة الغرف ضيقه جداً والاناره ضعيففففه والالوان كئيبه اخذته 1200 ليلتين طلبت تزويدنا بسرير واحد اصبحت القيمه 1500 وضاقت الغرفه اكثر لم تريحني ابدا اببببدااا اسوء اقامه ،،على الاقل نزل من قيمتها

Good stuff

The food could be improved.

النظافه وبشاشة الموظفين

لايوجد

Everything, just the price is high

Nothing

النظافه جيدة

الأثاث قديم اتمنى تجديد

Everything was amazing & creat staff; thank you Mr Abdulsalam .

Nothing maybe the distance from the Kuwait 🇰🇼 City

الخدمه والبشر

التأقلم

النظافه

الاثاث والمرافق قديما

عزل الصوت بين الغرف سيء جداً

الهدوء

الغرف صغيره

very high price comparing to services, old building ,now in Jahra there are competitors like furnished apartments with good prices

Fairly clean hotel

Too expensive and the breakfast was a disappointment. Some of the food items were spoilt

الموقع قرب الخدمات

ارتفاع السعر

only the location is good for people who wants to stay in Jahra

it is not clean , if you need cold water you have to pay or use the hot water they provide

good location, nice pool

smells cigarettes inside the rooms, bed is too soft

Good

Near cafes and restaurants

We recently stayed at this 4-star hotel for 2 nights, booking two rooms with 2 single beds each for 2 adults and one child. Unfortunately, our experience was far below expectations due to several issues: Cold Floors: The ceramic flooring in the rooms was uncomfortably cold, especially during the winter season, with no carpets or mats provided. Insufficient Towels: Upon arrival at 22:00, we found only one towel in the room's bathroom. Despite informing reception the following morning, no additional towels were provided by the second night. Inadequate Toiletries: There was no shower gel or hand wash gel, only a single small bar of soap intended for both purposes. After notifying reception, they added one additional soap bar and a small tube of shower gel, but this was insufficient for the number of guests. Poor Staff Responsiveness: The most concerning issue was the staff's attitude. At 00:50, I called reception to request extra blankets for both rooms due to the cold weather. We waited for 25 minutes, but no blankets arrived. I called again at 01:16 and was told they would arrive in a few minutes, yet still nothing. I called again at 01:35 and received the same response. My final call at 01:51 was to request honesty about the availability of blankets so we could stop waiting and go to sleep. Once again, I was told the blankets were on their way, but they never arrived. At 01:55, I went down to the reception and argued with the receptionist. A Kuwaiti staff member intervened and inquired about the situation. The receptionist claimed a staff member was at our room delivering the blankets, but this was untrue. After returning to my room, I discovered no blankets had been delivered. At 02:10, I went back to reception, visibly frustrated, and shouted at the receptionist. The Kuwaiti staff member apologized and asked me to write an official complaint about the incident, assuring me he would handle the matter personally.

Calmness of the area, near by shopping mall, cafes ..etc

The poor of the facility, poor customer care service, recaption Not answering call for my 2 days staying, careless of the cleaners, the price is very high not worth it

Its ok nothing fancy

Staff at the reception was rude and never answer the phone. Everyone says ok ok then they just disappear.

I like the place and all the guys are helpful and friendly

Hotel advertised adjoining rooms. With my booking of 2 rooms I made the request for rooms to adjoin. Upon checkin we were told our rooms could not be together. Also, each night we had to request bath towels. The first night we had to call twice and the second night it took 4 phone calls before we received our towels. The room had been cleaned and towels taken away but not replaced. Not overly impressed with the service. The breakfast buffet was reasonable. Pools were clean, but not heated.

It’s always a great stay at the Waldorf. No complaints at all. The staff and spa/gym were great!

The kids loved the pool facilities. Miss Tandin and Me Shyam on the desk were particularly helpful. They arranged to meet our needs with a pleasant smile. The room service was excellent and well trained. Thank you all

The location was a little to the edge of the city but that may be a good thing for some looking for peace & quiet. The decor is a bit dated