Four Points By Sheraton Beijing, Haidian

Beliggenhed

Blev utroligt dårligt behandlet ved check ind. Jeg gav 5 forskellige creditkort men deres maskine afviste dem et efter et og hver gang sagde de højlydt ‘no money - no money’. De prøvede også at sende mig til en ATM. Hvergang bad jeg dem prøve en anden kort maskine - men de afviste. Til sidst efter at have sagt ‘its not our problem’ flere gange gik de med til at prøve en anden maske og så virkede den. Det var utroligt pinligt og jeg havde mest lyst til at flytte hotel - men klokken var 12 om aftenen. Meget dårlig oplevelse ! Jeg klagede og fik en undskyldning og 300 rmb i rabat - opholdet burde være gratis efter den omgang ! Det er første gang i mit liv jeg klager - men dette var fornedrende ! Jeg vil advare mod det hotel!

工作人员非常热情

酒店陈设有些陈旧，电视过小，有些角落打扫不干净

La grandeur de la chambre. Très bien insonorisée. Très propre.

Nous n'avons pas été prévenus qu'il n'y aurait ni la piscine, ni la salle de sport. Alors que ça faisait partie de nos critères.

明明说有泳池，水疗设施，但去了以后都在维修价格跟这个饭店不匹配

空港のすぐ近く、朝食も美味しい。

В номере пахло сигаретами

Awesome location, stone throw away from LanDianChang train station and 10-15mins walk to a mall. Bed is very comfortable!

I find the room very dark(too dim) option should be given to have brighter lights.

希望可以重開行政酒廊

（中国国内としては）トイレやお風呂など清潔だった。（日本では普通） 初め喫煙室を当てられたが、すぐに変更してもらえた。

英語の話せるスタッフが少なかった。喫煙か禁煙かを聞かれることなく、喫煙室を案内された。聞かないのであれば禁煙室を案内するのが普通かと思います。

It is reasonably priced. But it is a little bit old and it is better to be upgraded.

Room was clean and room service was really fast

Had a non smoking room but the entire floor smelled like cigarettes. Also wasn’t too pleased about the breakfast. Told me they don’t have omelets or just an egg station. Also the food orders from room service wasn’t warm as I would like it to be

The room was spacious

Front desk no one communicate in English Basic toiletries like brush toothbrush nothing is provided Isolated area no restaurant available near by. In the hotel at night you cannot order food , options is very limited and it closes by 9pm Not recommended for family , if you are with toddler even they don’t help you to get the luggage.

No water supply for my urgent business day

Rooms ok, comfortable, shower had issue and flooded bathroom, staff were very blunt and not very helpful, quite rude actually but overall good hotel

Lovely spacious room, Amazing breakfast choices Swimming pool Great service Very friendly

Some things are a little dated & some furniture needs refreshing. Blind In Bathroom needs fixing or replacing as looked bad

Water pressure in shower too low for comfort and efficiency

The hotel employees at the concierge desk are very helpful with calling share-ride for me, before I had an opportunity to install the necessary software and payment to do it my own. Breakfast buffet is enjoyable, especially when there are no big tourist groups. Not all items are cooked with top-chef skills, but most of them are pleasant to both the taste bud. Selections are not extravagant but more than reasonable. Most importantly, the place is clean and the service people are diligent and courteous.

Ottima struttura. Camera molto spaziosa e letto molto confortevole come i cuscini. Location buona per le mie esigenze.

Great customer service.

The staff in the restaurants, both buffet, for breakfast and the a la carte evening restaurant, were friendly, helpful and the food was plentiful and tasty. The evening meal we had in the hotel was based on recommendations from the, I think he was a manager of the restaurant, who was lovely and keen to practice his English, who personally took over care of us during our meal. The food was delicious, much more posh-ly presented than the dinner we had the first evening at a local place (only 10 mins walk and phenomenal food!) but equally wonderful in a way more suited to the 'Sheraton' .

Description of the facilities could do with an update. Our room supposedly came with a hot tub! I assumed they meant access to the spa area by the swimming pool, I think I was correct. We were supposed to have a spa bath. Nope normal, not particularly large bath. Advertised as having a mini bar, 2 bottles of water, 2 cans of juice, (not in the fridge) and some tea & coffee pods for the coffee machine, Just standard room fare. The in-room information booklets, beautifully printed, advertised room service and the times available, including a from 10pm until 5am service menu. I called room service around 10.30pm only for the staff to be confused as room service stops at 10. They had no idea there was a full menu for during the night hours. The kitchen was shut, no options, not even a biscuit in our 'mini bar'!!! Our room was booked as an "Executive room, with club lounge access" I only learned now that our breakfast was to be served in the club room, also on floor 12. We were not aware of this and attended the ground floor buffet restaurant. The room, to be honest, was no more than a bog standard hotel room. Not worth the extra money, not quite the 'treat' we had assumed i'd booked. Should have taken the other reviews more seriously, lol!

Air conditioning and heating is centrally controlled, and is only turn on according to fixed seasonal schedule. This made the room uncomfortably hot during a stay in March. The staff did try to help by providing portable fan. With windows open, that helps a bit. But still very inconvenient.

感觉hardware is good

Good value for money and facilities are kept well. Convenient location to universities in Haidian. Shopping mall around the corner.

Sometimes the pool is out sourced.

The hotel staff went out of their way to help me. when I arrived at Beijing and got out of the subway station. I was with my wife and 4 suitcases. I could not find a taxi in the mid of a 38 Celsius hot day. I called the hotel. Ms Fu picked up the call and patiently helped me to find me a private taxi service even if it is not part of the hotel standard service. she paid for it and trusted that I would pay back once I would pay back once I got to the hotel (of course I did). I had to call the hotel again later the evening after I finished dinner in a restaurant 15-20 min away by drive. The reception and bell service staff was always so courteous. The breakfast buffet has so many options to choose from. I would definitely recommend this restaurant and stay here on my next trip to Beijing.

room is very clean, staff is in general good.

room seems too old-style like. Some people at the reception desk need more trainings.

영어사용이 불편한것 빼고는 훌륭한 호텔

干净卫生服务好，杠杠的，交通也方便。下次还住！

非常棒，很舒适，服务也很好

好

직원이 친절하고 방이 쾌적하고 좋았습니다. 조식도 괜찮고, 호텔 1층에 있는 식당 저녁식사도 맛있습니다. 가까운 곳에 편의점이 없는 점이 아쉬웠습니다.

整體不錯，但人員陪訓不足！

整体还不错，清洁舒适

附近有購物中心，非常方便

不錯

They do not turn on the airconditioning during winter which made the room very stuffy!

The staff not professional at all . Request to extend our stay for one more day and they provide us name card to be contacted (sales manager) . At the first place we call the people on phone was asking like " 请问哪位" "有什么事吗" doesn't match the standard of hotel at all . Not to say 5 star hotel but 4 at least . Just a feedback from my side , the hostel service are better .

Booked a nonsmoking room, but have stayed in a stinky one... complained and did change to a new room.... even worse!

The staff there are real friendly. Cafeteria and room service were pretty good.

Ottimo hotel per chi deve passare in zona Haidian. Nota catena di hotel con ottimi standard. Buffet a cena molto buono e personale che parla un buon inglese (cosa non scontata). Tornerò sicuramente!

房間很大, 很乾淨, 附近有世紀金源購物中心, 五樓有許多餐廳, 可以滿足食的需求. 缺點是離地鐵站稍遠, 必須步行約30分鐘, 到最近的地鐵站長春橋站, 才可以搭上10號線.

附近有購物商場，酒店人員親切熱心。

Super hotel og service - verdensklasse

Me and my colleagues picked up this hotel since its closer to our client's office where we had scheduled a meeting. It was a short stay for us...the hotel room is quite comfortable and the breakfast spread is quite decent. On the flip side the wifi provided by the hotel is the slowest that I have experienced ever and all my colleagues also had the same issue and we had to use our international roaming data to complete our work. Nothing changed inspite of complaining about it multiple times in the front office. Also, except for couple of staff who can speak very little English, Google translator is a must if you need to request for any service. Overall, not happy with our short stay. Choose this hotel only if you are fluent in Chinese and wifi is not a requirement

Room size is great but F&B can be pricy! Nothing much around the area or walk for 15 min (1.2Km) to the big mall!

The hotel is like any standard Sheraton you would expect in the USA: nice lobby, good decoration, and clean room. Like any place in Beijing, good restaurants are easy to find close to the hotel. The hotel is not very close to a metro station, but you can get a taxi easily. It is close to Peking University and Tsinghua University if you are visiting those schools. The price ($94/night + tax) is quite cheap for a similar hotel in that area. Overall, it is a nice hotel for a short visit.

I’ve bad experience when the phone didn’t work during the night and couldn’t reach the operator. Also access phone next to the elevator didn’t work either. Only 1 large towel was provided. The lobby lounge services are really aweful and the worst coffee I had in any of the hotel. Can’t believe it’s SPG group.

The room was too hot, we had to open a window all night long and with outside temperature below zero it was not fun. The room temperature control unit was set at 24degC and there was no cooling possible although it was set to cool. The Executive lounge was not as good as others we have stayed, the food and beverage selections was poor, and the food was cold although it was from the hot pan.

เกิดอาการแพ้ผ้าปูที่นอน ตลอดหกวันที่พักอยู่ จนเป็นแผลอักเสบที่ผิวหนังทั้งตัว

Nice room, spacious, lovely bathroom, good service

酒店wifi是在太差

The WiFi at the hotel was terrible. Otherwise excellent hotel.

Good: My room was clean and comfortable. There was free wi-fi and a decent selection of TV channels. Housekeeping was prompt and efficient. The hotel location is only a convenient 10-minute walk to Golden Resources shopping centre, which has numerous restaurants and shops. Not-so-good: The shower area needs to be improved. The way the door is constructed means water always leaks leaving the bathroom floor wet after every use. Limited hotel breakfast selection.

The Hotel is good, clean and with large room. The Hotel has been chosen because is located in the area of our branch office and it can be a good alternative to Shangri-la. There are only two restaurants, but one has a large buffet with a good choice of Chinese and International food. To be improved the ability of the personnel in English communication.

We booked this hotel because it showed in expedia that it has a room having one king bed and two single beds, since we have 3 ppl travel in a group. When we arrived the staff said it can be only one king bed or two single beds. I think this is a mistake of expedia so I don't take that as the hotel's fault. But when we go to the room having 2 single beds, we found that there are a lot of details making us not comfortable during our stay. First, the sink in the bathroom was stuck. I cleaned the sink, full of hairs and seems to be seeds which stuck the outlets, by using tissue and toothpicks. Second, the door nob of bathroom was broken. Again, I fixed it by using my care card as screw driver. Third, there is no vending fan in the bathroom. You can imagine taking a bath in a cloud. Fourth, the design of the bath tub is terrible. You will find a puddle of water outside of the bath tub after taking a shower. Be careful don't slide down. Fifth, the ventilation of the room is terrible. It is terribly hot if you close the single window of the room. But it will be very noisy if you open that window. I won't recommend this hotel to any of my friends.

Albergo comodo e pulito.

This was a lovely hotel situated in very busy area but 10 minutes fast walk to nearest subway. Excellent shopping centre on same road. Plenty of authentic dining in centre and great supermarket in basement for supplies. Gym small but functional. Swimming pool excellent and plenty of room for lap swimming. Breakfast a multi -cultural affair with everything one could possibly want.

No spectional

this is an awesome hotel! i stayed for like 5 days. time stayed: MAY 1st o May 5th 2013(the busiest time in China,HOLIDAY WEEK, like our 4th July weekend ), and i got an AWESOME price like $ 150 for all 4 nights ans free breakfast buffet t for every single day!!!(BTW, the bk buffet is high-end style:fresh fruit, chef on duty, and all the Chinese and american style bk). Staff were super friendly, there is no ice maker on the floor, you have to call in to ask the staff to bring you ice. However, they have no wifi in the room, but only by the lobby! (they might have it now, but not from the time when i was there) Room is clean and big enough, my room comes with King size bed and glass window between bathroom and bedroom.and window by the street-dont worry, it perfectly sound-proof. the ONLY thing: too far away from the center of Beijing-Tian'an Square. we have to take a taxi to everywhere every time . Taxi Price list:(GET YOUR OWN taxi,not the hotel ones, they always over charged) RMB 60 bucks(USD 10 dallor.) to the center of Beijin(Tian'an Square) RMB 600(=USD 100) round trip to Great Wall(i know its looks pricey, but trust me it worthes the price. its like 2 hr driving and you dont have to wait online for bus or anything, and the 600 is all day price, the driver will drive you around ALL DAY, not just to great wall!) P.S.: this is an subway station around, take a taxi to there is RMB 10. Then you save RMB 50 to the city, however, hire a taxi driver for RMB 600 to the Great Wal(+RMB 20~30 Road- asking fee(if you want to get the Great Wall without waiting on the traffic,don't ask too much, just let the locals do their thing)) l, it will worth the price. Overall, i had an awesome experience here:) I hope you do as well

Good Place to stay. I stay four night here and room is comfortable.

I stay four nights here. The room is comfortable and service is good.

Although this hotel falls into the Four Points by Sheraton standard in general, the restaurants and food options are very disappointing both on quality and price. There are only three restaurants, being one strictly for Chinese food (so, if you don't like Chinese food don't go there), one Italian (average) and a buffet (very limited), so you don't have much to choose from. These 3 restaurants are very expensive for what they offer. Another disappointing is that the hotel staff debited our first dinner from the security deposit, so we couldn't put any other expenses into our account until we were not in the reception desk to leave another security deposi. Why not to get a bigger deposit from the beginning to avoid the hassle of being asked to keep doing security deposits.

When ordered food I had to go downstairs or have someone coming upstairs to know exactly what I was ordering. Very frustrated, because even doing that the food came wrong ! I've found out later on that I've just could order from the other restaurant ECCO - also in the lobby - the menu is not available in the room - but they are really good ! The room air conditioned did not work because the central unit is turned off for the winter - this may be a normal practice all around China - so even though you think you have you own room unit it and controls it does not work at all - so do not get a room that is exposed to the sun light ( front ones ) because you might feel uncomfortable - the windows do no open...