Wenjin Hotel, Beijing

Hotel qui merite un rafraîchissement totale des parties communes et des chambres

The best thing about the hotel for me was the location. I had business at Tsinghua University, so it was very convenient to walk just a few hundred meters from the hotel to the campus. The service has improved in many ways compared to previous reviews. Many of the front desk staff were able to communicate in English, and those who could not speak English well tried to communicate using a translation app on their smartphones. The room was spacious enough to work in, but the facilities left some room for improvement: the electrical outlets were hard to use, and the shower water tended to spill outside the shower room.

The hotel is old and unmaintained.

Stayed here as my son was finishing up at Tsinghua University and I was helping him move back to the states. Can not get more convenient to the University. The building is dated but they keep it clean and the staff is great.

シャワーがカビ臭く、エアコンの効きが悪かった。ただ、清掃は清潔でよかった。

Nice location to visit Tsinghua, with the added value of having the old summer palace at walkable distance. Nice breakfast.

The room is in urgent need of renovation, doors and bathroom are visibly damaged, the bedding was clean but damaged with holes, the room had a temperature of 29°C at the end of April with air conditioning in service only from mid May (staff was helpful and provided a fan, but the only solution is to keep the curtain closed during the day to avoid the soutthfacing large window to heat the indoor space). Definitely not what is expected for the high price.

CONS: The room was not very clean. The bathroom fixtures were broken and their was mildew all over the shower. We found random small bugs in the room on 2 or 3 counts. The walls have cracks and damage. Staff were also not super friendly. No one ever smiles at this hotel. PROS: very comfortable bed. Room is very quiet and black out blinds work great. Central location close to shopping and the university. Hotel and surrounding area felt very safe even at night.

The hotel and room is a bit old. My toilet was blocked. The location is really good, walking distance to Tsinghua University Campus.

international credit cards were not working

The hotel's location is convenient to go to Tsinghua University. The breakfast is good. But the condition is poor. Many places should be updated. Some mains sockets are in poor condition. The hotel is rather expensive.I would not recommend this hotel.

The cleaning staff was excellent.

Some of the front desk staff do not show professionalism for the hotel service and lack basic knowledge to communicate properly with the customer. They did not know the directions and answered simply "I am new and I do not know". The way to connect to wifi was not communicated properly when I checked in until the day before I left. The initial method told by the staff was not efficient and was easily interrupted to an extend that I could not connect at all. At this point, I complained to the front desk and a staff member came to my room to show me a way to connect which is very different from what I was told when I checked in. This is essential and they should have a right way to tell the customers for such a basic need. The staff needs to be trained better and more professional.

Very clean and nice. Good location for Tsinghua University. Staff tried very hard with English and used google translate when needed

It's toasting hot thru out our stay! The room temperature is 29 degree C. The hotel response- we can not turn on air conditioning for you. But why? They couldn't give an answer that makes sense. All they did was to give us a fan and tell us open the window, and they claim they are 5 star hotel. A two star can do better!

The breakfast is fantastic for oriental people. For occidental ones, more types of bread should be available. The room is so big with a very large bathroom. The hotel is convenient for people who are participating in the events at Tsinghua University because it is very near the main gate of the university.

The hotel is good, but for five stars, some improvements should be performed. Some furniture is broken in the room. The internet wifi is terrible, and when it works, the VPN is automatically blocked. Is is necessary to have a 5G mobile data package.

Extremely unpleasant experience. Terrible service, staff are unhelpful and cold, not to mention rather rude. Had to keep chasing them to do basic things like housekeeping or assisting in bringing down the luggages. I even ended up having to wait for about 3 hours before they finally decided they could spare some time to help me, and this was after multiple calls made to them and even making a few trips down to the front desk to request for help, where quite a few staff were just idling around. I was quite shocked that they are also one of the rare few bigger hotels I stayed in China that does not have the food delivery robot, and the food delivery shelves are placed outside of the hotel, so if it's raining, it isn't very convenient. Note that the hotel also refuses to help sign for delivery parcels so it is quite troublesome to make separate arrangements. Another thing I really disliked was that the front desk and concierge kept trying to shirk responsibilities. When you approach the front desk, more often than not, they'll try to direct you to the concierge which is usually not being attended by anyone. The rooms are spacious but are quite old and aren't that clean either. Honestly, for the expensive price paid, it is very disappointing. Really, this hotel has nothing good going for it except for its prime location (right outside Tsinghua). If you aren't planning on going to Tsinghua for a long period of time, I highly discourage staying in this trash hotel.

Wifi was not stable; the electric shaver's electric socket will cause a short circuit

Hotel is definitely over priced for the rooms as they need repair.. If it wasn't convenient, I would not stay again.. It took forever for them to find our reservation, though it was during COVID periods..

출장때문에 근처에 위치하다보니 예약하게 됬는데, 생각했던거보다 서비스도 좋고 객실도 깨끗했습니다. 추후에 일정잡히더라도 이용할것 같아요^^

Good location if you visit Tsinghua or Peking university. The room is roomy. The facility is good. The staffs are helpful. However, It will be nice if more seatings are in the lobby.

英語を話せるスタッフが増えると良いと思います。 あと愛想が良ければいいのですが、スタッフの方は本当に笑顔がないです。

Clean and spacious rooms...good breakfast menu...cafeteria and bar have reasonable options to try out...

作为hotels金牌会员，每年超过一半时间在外住的我，第一次差评给到这家酒店！ 原因如下： 因为第二天要在清华上课，所以就近选择，去上课地理位置算好的，只有这么一个优点。 差评1，预定成功可前台小姐说查询不到订单，和前台吵了一下也不给解决，为了不耽误第二天上课就又订了一晚，到现在问题还没有解决。 差评2，房间很旧，应该是很多年前装修的，房间没有浴盆可整个家具都充满发霉的味道。 差评3，空调冷风不够力，开到最冷最大风也不行，应该是后台设置了什么，感觉就是吹风扇的效果。

Stayed 6 nights in room 711. Very spacious and well-equipped room. Air conditioner worked very well. Most pleasantly surprised and touched by a fresh cream and fresh fruit cake delivered to the room on my birthday, although nobody had told the hotel. Very nice and friendly personal staff. Good location for visiting Tsinghua university. Airport bus within 8 minutes walking distance. Didn't have the breakfast though another resident said it was good.

Check-in is friendly, but the rooms are old and not in great shape. The bathroom was especially tired and a bit grimy. Location is great if you have business at Peking University or Tsinghua University. It’s a 1-km walk to the east gate of PKU, and just a block away from Tsinghua’s south gate.

Hailing cab through the concierge could be tacky, confirm price and tally with meter. Otherwise , this hotel is comfortable, clean and deliver up to standard.

Nice clean and quiet location

The Wenjing is one of the better hotels if you have to visit Tsinghua or Beijing university. A bit dated though. For some reason this time the breakfast was included in the price, normally this costs a fortune. If you do not have to be around here I would take another hotel in the city centre, you can get better value for money in Beijing.

직원들이 매우 친절함.그러나 시설 자체는 매우 낡은 상태임. 아침 식사는 그럭저럭, 호텔은 4성이나, 식사는 2-3성급임

water leakage at bathroom, which makes floor very slippery.

the hotel is old and tatty. u can see some furniture and decor are starting to fall apart. certain places are not well cleaned. the bright side is location is good and walking distance to town and to Tsinghua University.

落ち着いた感じでした。

The breakfast was good, and room was neat and clean.

Hotel was near the university which makes it convenient. A relatively pleasant hotel that caters to many tourists visiting the university.

Hotel is a little dated but breakfast has improved since last visit

The location of the hotel is perfect for me. There are public transportations near by.

I was visiting Qinghua and Beijing University. The location is so convenient to both universities. The staffs are very responsive and helpful. While visiting those universities, I was also interested in touring the city. The staffs gave me very good suggestions on the tours which fitted into my schedule, also helped me out getting taxi since I did not have WeChat pay. It was an excellent experience staying here

离清华大学南门和东门都很近，非常方便。酒店早餐种类丰富，煎饼很好吃。

北京大学付近に用事があり利用しました。このエリアには初めて宿泊しましたが、静かで意外と快適。ホテル内では、英語はあまり通じず正直戸惑いましたが、スタッフの方々がみな親切で、通じないながらも問題を解決しようと尽力してくださりたいへん助かりました。ホテル→北京大学周辺しか歩いていませんが、日用品の買物は若干不便。食事する場所は結構あります。中心部のホテルに比べて宿泊代が割高なのは否めませんが、またこのエリアに来る時には間違いなく選択肢のひとつに入ります。

Für Besuche in der Uni ist die Lage optimal, für Sightseeing eher nicht.

I suspect this is only a hotel to use if you have particular reason to be in this area. First an Expedia problem (I assume): we extended 1 more night (my mum is 79 so we didn't want to move rooms let alone hotel). All bookings were for 2 adults: hotel+breakfast but somehow the extra night booking stated on the reservation that only 1 person could have breakfast (unlike the earlier nights). Very odd. I didn't argue with the hotel and just paid extra since the reservation had the problem. A mistake by Expedia I assume. The staff were lovely. We don't speak Chinese and they tried their best (two or three of them could more or less communicate with us for most issues). The hotel was probably nice 5+ years ago but is dated now. We had numerous minor maintenance issues. No working aircon (possibly hotel policy as apparently moving room wouldn't have helped: it wasn't overly hot so we coped OK and they were kind enough to bring us a fan), kettle plug didn't work but we worked out it was the socket as it worked elsewhere, bathroom door kept getting stuck as a screw was loose and it took several minutes of fiddling each time to resolve etc. Everything was a bit dated too but not too badly. Good sized rooms though. We relied on Didi (China's uber as it were: a friend installed it on my Android phone via a local site as you can't from the normal Google Play -- there's no issue installing on iPhones I believe) so can't speak to taxi hailing.

浴室企缸燈壞了到check out那天仍设有換。早攴自己找位置坐，出去取食物回來桌子上的咖啡半杯連攴具通通收走了。再出去取攴具時，攴具又沒有補充，要自己從drawer 取。到check out 那天請Concierge 代call Taxi,他叫我自己打电話call,之後才解釋他的电話在充电中。以後不會再住了。

Cannot open door; staff not familiar with receipts etc.

Good location with shops and restaurants within walking distance. There are several bus lines right outside the entrance. The staffs are very courteous and helpful. The room is very clean. The on site restaurant is very good. The only shortfall is that the floor in the shower stall is tilted in an angle that the water can’t be properly drained. Overall, it was a very pleasant stay. We will definitely comeback if visiting this area again.

central and close to good food and transport. Very clean facilities and spacious room

The hotel should teach more English to staff.

This is a wonderful hotel. The decor is very elegant, the carpets are plush, and they keep it up very well. Everything works - the hot water, elevators, phones, etc. The front desk does not speak English well, but the Bell Captain does and all of them have been extremely kind and helpful. Our group had a major problem - a Board member forgot that his reservation started on Sunday and was very upset when he arrived on Tuesday and had no room, and they may him pay again. But they resolved that problem. They were completely honest and clear about what happened, after we were able to overcome the language barriers. I will recommend this hotel to everyone I know coming to Beijing and staying in the Haidian district.

Although we new no Chinese, the staff was very good about finding someone to translate for us. Food for room service was very good and served right on time.

We stayed here for five nights. The standard room is spacious, clean, and well lit. The king-sized bed is quite comfortable. The location is convenient with multiple bus lines and two subway lines within walking distance. All staff are friendly. Definitely will stay here again next time we visit Beijing!

I found the room hot and comfortable. The central heating system was the problem since guests are not given the leeway to change room temperature.

Very good overall. The hotel is a little outdated, but the location is unbeatable.

A very good hotel, but a little over priced and old. Location is perfect, as Peking University and Tsinghua University are both nearby. Walking distance to shopping centers,, restaurants and public transportations.

The decor is a bit old and out updated. The first time I stay in this hotel was just after the Olympic games and the condition was superb. The carpet in the room was spotty. The reception of wireless wifi is weak. However, if you are visiting Tsinghua University, this is perhaps the best place to stay.

It's a great hotel with awesome location. Very clean and the room is spacious.

The stay was great. Close to THU.

Near subway. Restaurants offer great food at reasonable prices.

Arrived very late for check in, about 1 am. No record of my Expedia reservation. Desk staff would not call Expedia, so I made a series of calls to Expedia with bad connections. On my 4th try, the Expedia CS was very helpful and bore with the 30+ minute ordeal of faxing the reservation to the hotel... which it turned out they had! I had the distinct impression that the hotel staff did not fully understand their jobs. It should not take 45 minutes to check in and when there is a reservation problem, the hotel should make the call(s), not the guest.

The rooms are decent and clean but the hotel staff is incompetent, rude and lazy. They don't ever smile. Furthermore, you cannot sit anywhere in the lobby without being approached by a staffer who requires you to purchase a severely overpriced drink or coffee.

I was at a conference at Tsinghua University, which is right next door. If one has business in the area then this is a great hotel. The service was great and the room was roomy and clean. This hotel, however, is not convenient for accessing the tourist attractions downtown (45-60 minutes by subway or 30-40 minutes by taxi).

Outstanding hotel in a nice area.

I am satisfied with the hotel facilities, room cleaniness and comfort. However, you need to call taxi by yourself, the receptionist always showed you a face with little smile...

The hotel is kind of old. may be it's because things are not maintained well. It will not be a 5-star hotel in international standard.

Worst hotel ever. The so called 5-star can be at most rated 2-star in US. The air conditioning is not automatic, meaning that the temperature is not adjustable and one has to turn it off if its too hot! Other things are sub-par as well, e.g., the shower door will not close fully, the caulking is faulty, and the room is tiny. The breakfast is not as good as other hotels either.

Good hotel right outside Tsinghua U. for visiting. The room was spacious and clean.

Hotel air conditioning did not work throughout the building, room was 80+ degrees. Concierge/front desk either unable or unwilling to call taxis for guests and are generally unhelpful. Mold in bathrooms, black water coming out of tub faucet. Wifi extremely flaky and pretty much unusable.

I needed to attend a business meeting which was being held in the Wenjin hotel and this meant I stayed in this hotel for two nights. My room and the facilities in the hotel were as expected for the star rating of this hotel. The check-in process was a little slower than I would have expected. The location of this hotel is conveniently near to the Tsinghua university campus.

I stayed twice at this hotel recently. I have already been asked to send a review, and I did so last week: a long, carefully considered, critical but constructive review of this hotel (which has atrociously bad cafe management problems, and is otherwise only okay). But there's no sign of this review on your website. Perhaps this new prompt refers to my second stay, which would be understandable. But please understand that Hotels.com clients are not going to bother to make comments if all the effort gets lost in processing, as it appears happened in the case of my prior review.

I've stayed at the Wenjin Hotel about 8 times since it opened, and it is really going downhill. It's starting to look dingy in the rooms and hallways. The service at the front and concierge desks are fine, and the cleaners are okay. But the cafe for breakfast has become utterly disgusting, with the central problem atrociously bad service. To find a place to sit you have to bus your own table, the dirty dishes just piling up, and you have to chase down clean silverware or chopsticks to eat. The food is blah, the coffee is lukewarm, and the tables have spilled food crusted on them. It is unbelievably bad for a so-called 5-star hotel. The hotel is otherwise passable (if overpriced), but if you stay there, for breakfast try the independent coffeeshop (Model Coffee) on the east end of the building. It's clean, they have a few breakfast items, and the coffee will be better, too. Meanwhile, Wenjin, please fire your cafe manager ASAP and hire some interior painters. Until then, I'm going to give the UnisCenter nearby another try.

they should understand what good customer service means! the frontdesk staff should know that they are in the hospitality business but they seem to be resentful of their job!

It was an OK hotel. The rate for the breakfast buffet was a good deal.

It is just located by the south gate of Tsing-Hua, very convenient. Their breakfast was great and it only cost $10. I liked everything about it.

The level of hospitality is not up to par of 4 to 5 start hotel. It is like a 3 star hotel.

The hotel is very close to Tsinghua Uni. The location is good for me. However, the food is very expensive in the hotel.The room is a little bit small and it is very dry in the room.

Pleasant. Very helpful staff. Clean. Western accommodations.

An excellent value for the money. I got an executive room that included entry into the executive lounge & breakfast. Nice room, very clean, good service. The only negative: almost no employee spoke English.

Practical hotel with nice rooms. Breakfast is good. No wireless Internet (only wired) in the rooms.

Very nice hotel with good service. I wish there was wifi in the room.

This is a nice hotel and quite comfortable. It's also very convenient if you wish to visit the Google offices or Tsinghua University. It does, however, have a few issues. There is no in-room wifi for example. I've also noticed that the air filtration is poor - I sleep with a CPAP and the particulate filters get dirty very quickly, indicating that the hotel does not filter the Beijing smog very well.

Good rate, fairly spacious rooms, older but clean facilities. Only issue I came across was that the staff spoke very little English. I had some issues with internet and getting a taxi because of the language barrier, but to their credit, they tried very hard to accommodate my requests nonetheless.

Hotel location and service is good. But construction, the finishing and overall workmanship of the building is really poor. At glance it seems shiny and nice, but not up to the western standards. this can be seen in everything: tiles, wall finishings, joints, sealings and so on.

The hotel lobby and resteraunts are fine, but the room is lack of maintanence. The bathroom smells. There is an upper limit of 2 towels and 1 bar soap for each room every day.

The hotel is fine if things go well. But any issues are hard to resolve. When I arrived the staff seemed to have no idea about their 'executive' floor, which I had booked through an upgrade. I have no Chinese and the reception staff had almost no English. It took a good half hour to get the situation resolved. For the first four days I saw no one else on my floor or exec breakfast room. My room was fine at first sight. But details suggest a rush job, poor painting qualtiy, a balcony door gaffer taped shut. The toilet became blocked for no obvious reason (!) but was never fixed. A few problems with food too - out of date bottled juices on offer for breakfast. The location is to the northwest of the city - two subways ten minutes walk away help get into town, but it is a half hour ride. It is handy for the Summer Gardens, three stops up the line. A nearby technology park offers fair food.

No WiFi and whole hotel smells food. Some hotel people spoke English. Room was clean and quiet.

Pros: --Very near to Tsinghua University, so it's a great conference hotel. --Near to a subway line --Lots of food options --Western-style toilets/hotel bar/breakfast offered with many Western options Cons: --Not near the center of Beijing-proper (about a 20 minute subway ride away) --Front-desk staff speaks very limited English --Floors 3-10 have wired internet but no wireless --Our room (Floor 8) had two twin beds --Some rooms come with breakfast and some don't, so make sure it's inclusive if you want it.

The hotel, rooms, staff, and breakfast were all fine. The location is good too. However, the whole non-smoking floor and my non-smoking room were all saturated with cigarette smoke. I was new to China. So, I thought this was cultural. However, my other non-smoking rooms in three other hotels were far better in those terms.

The only problem with the hotel is the check-in process - it was somehow too onerous because there were too many people there waiting to check in and only 4 staff handling all these. A lot of groups of tourists or some organizations took up quite a large part of the rooms...