Plantation Bay a Real Resort with a Real Spa

We booked Plantation Bay Resort to celebrate our first wedding anniversary, and it was truly an excellent choice! We enjoyed the complimentary one-hour bicycle ride — it was perfect for a refreshing ride after breakfast. Although it was a bit disappointing that kayaking is now charged, the staff were incredibly kind and made our anniversary truly special and memorable. Even with so many pools around, the air never felt humid — the whole resort was clean, fresh, and comfortable. There was also a power outage across Mactan Island, but Plantation Bay remained safe and secure, which made us feel even more grateful. No words can fully express how touched we were, but one thing is certain — we’ll definitely be back! 🌴💛

Me and my friends really enjoyed our stay here. Many Pros to be said about the staff and the resort. The resort was comfortable and clean. All the staff was respectful, helpful, and inviting as well as professional. Keith, Margarie, and Jose were absolutely amazing. They offered awesome service and made our stay extra memorable. the only down side for us (which is personal preference to be fair) was that the beds in our room weren't not comfortable and we lacked getting good sleep but overall I still give 5 stars and will be back again soon.

Quiet luxury

Very special Spa experience

Love our stay at Plantation Bay!

We had a spa

The ambiance, rooms and pools are great surrounded by nature

Lacking in many areas Food overpriced Staff lacking motivation Spa and in room bathroom was good

Very nice place to stay, great staff lots to do.

This was the best resort I have ever been to. The website does not do it justice. It is beautiful!

I was very impressed with the lush tropical vegetation, the beautiful salt water lagoon that anchors the property. Love the attentive staff. There were a couple things not working properly in my room one of which was the AC unit but they took care to fix it right away.

I have traveled to the Philippines a few times. This was the worst food I ever ate. Absolutely horrible. The bar also had a 3 drink limit. If you like to eat and drink go to the Bahamas. This place is cheap and the food is awful an the pre mixed 3 drink max is stupid, We ordered food out and are looking to stay somewhere else till we leave

Very attentive, friendly staff. No tipping policy always implemented. Very picturesque view. Spa was best experience ever. I would come back.

I had an amazing stay at Plantation Bay Resort & Spa — truly a one-of-a-kind experience! The resort is stunning, with incredible facilities that make it easy to relax and enjoy every moment. The staff were all so friendly and professional, always going the extra mile to help. I stayed in the Dune building and it was perfect — super comfortable and ideal for balancing a bit of work with plenty of relaxation. I also had the chance to enjoy the spa, which was absolutely wonderful — I highly recommend it! I’ll definitely be back!

We love our stay at Plantation Bay. Excellent service, great amenities. My only recommendation is to have more gluten free options in their restaurants. My daughter has Celiac Disease with Type 1 Diabetes & she has limited food selection here.

Everything was fantastic! From the service (hospitality, restaurants, amenities, shops, spas EVERYONE) to the facilities of Plantation Bay itself (wow, they were great!!!) across the board it is really top-notch and 1000%. Plantation Bay exceeded our expectations on every level. (Great Fun, Safe, Clean, Great food and so much to do) Thank you so very, very much. We would highly recommend for sure!!! Hopefully, we will see you all again very, very soon!!!

All the staff in the accommodation were very, very friendly and sweet. In particular, the attitude of the receptacle at check-in is important enough to determine the first impression of the hotel, and the first impression of this hotel was good. Also, the concierge (bellboy) and the staff at the restaurant were friendly (visiting and experiencing all the restaurants in the hotel). The Mogambo Spa was also good because it was a new atmosphere different from other places in Plantation Bay. All the staff I encountered walking around the resort welcomed me with a smile, and these experiences left a very good memory of the resort. And on the first day, I couldn't enjoy the swimming pool, which was the reason I came to this resort because it rained so much, but I think it's a great merit to be able to enjoy the swimming pool even after checking out. This is because the weather in Southeast Asia cannot be predicted. "However", there are two things that are regrettable. Such good experiences during stay from check-in are offset at check-out. The female staff at the check-out table wasn't very friendly and didn't even say goodbye or thank you for staying. The moment I checked out, I felt like my fantasy about this resort was broken. Furthermore, the attitude of the female staff at bazarr, who was heard after checking out to buy resort souvenirs, deleted the good memories of their stay. I didn't welcome guests when they came in, I hummed alone when I paid, and I wasn't very friendly.

Perfect place to unwind with my family! Definitely will book again!

I stay here twice a year. A lot more pricey compared to other places in Cebu, but this place is magical. Love everything’s will keep coming back. So tranquil and you’ll leave the place all rejuvenated. Plus - food is delicious and the service is unbeatable. ♥️

Eco friendliness of the resort

Overall, I did not enjoy it because of bad customer service.

세부는 처음 와봤고 숙소에서 쉬는걸 중점으로 하기위해 찾다가 플랜테이션베이가 가장 적합해서 고르게되었습니자. 노팁 정책인점이 가장 편리했고 그렇다고 직원들 서비스 퀄리티가 떨어지거나 하지 않았습니다. 항상 어딜가나 미소를 띄며 인사 해주시고 시설또한 훌륭했으며 괜히 5성급이 아니구나 싶었습니다. 이곳이 비록 약 20년이 되었던 숙소였지만 그 어떠한 호텔 또는 리조트에 꿀리거나 낙후된 모습이 보이거나 하지 않았고, 정말 관리를 많이 하는 곳이라는게 눈에 띄게 보였습니다. 수영장도 모두 넓고 쾌적하고 붐비지않게 이용할 수 있는 점이 정멀 큰 장점이 되네요. 세부에 다시 방문한다면 또 가고 싶은 곳 입니다. 플랜테이션 베이에 다시 한번 더 감사의 말씀 드리고 싶습니다.

The staff were nice and the free spa made it more amazing.

숙소 너무 좋고 서비스도 훌륭니다.The accommodation is so good and the service is great.

Overpriced for average food. Inflexible terms and conditions. Charged 20% for room service delivery. Small portions and limited options for kids.

A very beautiful Resort with lots of amenities. Staff was always very friendly and helpful. Great dining option on the property.

A very beautiful Resort with lots of amenities. Staff was always very friendly and helpful. Great dining option on the property.

Wow this hotel is REALLY AMAZING, the peace is Unreal, literaly was perfect days for relax, the people is soooo kind, I would come back a thousand times more

To put my review in one word, this hotel is excellent. Clean, safe, quiet, great services and staffs.

Overall good but some restaurant and facilities were closed. The resort is lacking a lounge bar with music and not much of a beach. Great spa facilities and large water pools and man made lagoons.

we have 3 months old baby and toddler and we ask for complimentary late check out atleast 30 mins so we can pack and get ready but they told us no. they even charge a 4years old in their breakfast. we cant use phone in any restaurant while people around us are WAY TOO LOUD. this resort cater foreigner only

We’re happy for staying In Plantation Bay

Our experience was not good. Despite booking a King size bed we found we were given two double beds. No King size beds available. The restaurants were snack bars and cafes. No bars, evening drinks in the main cafe only. Most of the food items we tried to order ‘were out of stock, Sir’. We tried all the restaurants Kilamanjaro, Fiji Japanese and Route 66 diner. All the food was very average but had 5 star prices. Food just about OK. Breakfast for me was eggs and omelette on toast every morning because the Mexican breakfast, Chinese breakfast then next day Italian breakfast were honestly terrible. Would have been nice for a proper international buffet? All the staff were polite and friendly but they had no authority to make simple decisions….just sorry Sir. We tried to get our late check out that we requested on check in, sadly they told us sorry the hotel is busy we can’t do that? When I spoke with the duty manager he just told me he was very sorry but we could extend for a few extra hours with a Php 3000pesos plus fee? No thanks ..everything seemed too much trouble. I can’t understand why this hotel has a five star rating? When I asked the check out staff they told me it was the owner that gave it that rating. If this was given truthfully an average 3 star rating it would be correct. It wouldn’t ever achieve a 5 star hotel from a International auditor. Don’t waste your holiday or money booking here…try one of the main named 5 star hotels. Check out the other poor reviews?

It’s a beautiful resort. We enjoyed it even if we only stayed on a short amount of time.

Best resort I’ve been to. Food was awesome. Everything about it was amazing. Memorable experience.

great place for vacation

It was an amazing experience at Plantation Bay and any feedback I have does not reflect a negative view but for awareness. The no tipping policy is great and even without it the service is top notch. Very impressive. The food options feel somewhat limited and I wouldn’t say I would stay for the food. The best aspect of the food was the morning buffet and there are so many options and a theme each day changes. I would have preferred to have some more casual options with lower price points but you do get quality food at a higher cost. There is not a microwave in the rooms so any left overs had to be heated up in the children’s play area.

A beautiful room on the lagoon a dip through the saltwater pool to get to one of the best hotel pools anywhere. I really enjoyed my short stay here.

I like the staff very dedicated and motivated. The place is quite good for relaxation . I dont like some of the restaurants they are closed in some days.

Food and customer service was fantastic.

Beautiful resort with a lot of things to do and places to eat

Overall the staff and property are wonderful. The pools could be cleaned a bit more but we enjoyed the lagoon and paddle boarding. Food options were not great, portions were small and often the descriptions did not match the meals. I highly recommend use of the spa facilities as the treatments are relaxing and the staff is great. A bit more ease in transportation would be great, more shuttle time options. Overall recommend anyone to this resort.

Having stayed at all inclusive and or resort properties on 6 continents, I can say this was one of, if not the best. It is not all inclusive, and can be considered expensive for South East Asia, but it was well worth the price. It was less money per night than the Hilton Saigon Executive Lounge Floor, and offered more amenities. The staff are exceptional, and are the main reason I rTe this gorgeous proprty so high. Great rest and relation befor the long journey back to Boston. The spa was epic. Infrared sauna, steam, salt and fresh water hot and cool spa pools and amazing massage offerings. Leaving for my flight relaxed and pain free. Highly recommend Plantation Bay Resort & Spa.

The restaurants are bad they serve all the same food. No thanks wont come again.

Always a good place to go to. Staff aways very helpful. My son was a little eick and the nurses on site did erything that i could have possible adked for.at no charge. Thank you Plantation Bay!

10/10 resort, worth every penny! If you are after a 5-star luxurious resort with a world class hospitality, then you have come to the right place. Not the best beach, but the resort and the amenities and hospitality will make up for it. Will definitely stay here again.

This was an amazing stay experience. ABSOLUTELY beautiful place, many and diverse amenities and activities. Wonderfully friendly and helpful staff. Amazing spa facilites. Only downside is that it is located away from Cebu City itself with it's airport and ferry terminals. That location adds 1 to 2 hours travel time (and costs) to those locations as well as other "day-trip" excursions off-property.

No tipping. Great staff.

We love all the upgrades that the facility gave us. The spa experience was great, restaurants offered a variety of delicious dishes, staff are friendly, the facility is safe and welcoming. Overall experience was excellent.

This Resort sent a threatening email to me after i made the booking. Instead of thanking me for my pricey booking. Instead of appreciating my business they emailed me : ".....please cancel your booking and try another hotel...we will enforce our rules..." Ive never seen such arrogant, & communist-style greeting. They allow korean tourists to be noisy in dinning areas and outside in recreation areas meanwhile telling me to get off my phone. Their pricey meat patty came with no buns. They always serve food abscent of water like other resorts. Due to all these flaws this resort is far from a 5 star resort.

Resort was very clean, and the spa was amazing. We visited during the off season, so they seemed to be somewhat short staffed, and many amenities were closed. The lagoon and pools were great but there is very little beach access, and the beach is not the best for relaxing.

The layout of this property around their saltwater lagoons was excellent. The ability to slip into the lagoon and enjoy a swim from your own private deck was awesome. The evening view over the lagoons was delightful too. Every activity was easy to access (archery, shooting, billiards, bikes). Spa and massage services were excellent. Food selections at the various restaurants and room service was delicious. Every staff member was exceptionally polite and gracious to us. Will definitely return for future stays in Cebu.

This property is very well laid out around the central saltwater lagoons. Our room had a deck with stairs right into the lagoon for swimming and relaxing after hours. The "Shower Tower" was phenomenal. Probably the best you will ever experience in a resort or hotel. Restaurant and activity options were abundant and enjoyable. Would stay here again in a heartbeat on future trips. And will be returning for a 2nd stay later in the week.

very good and nice service to all staff

Plantation Bay had always been a favorite getaway of mine. The staff are friendly and very helpful. The facilities are beautiful and peaceful. I love the fact that they always encourage family time and put down cell phones when possible. They also discourage noise so all guests can relax. I stay at this facility every year. Though pricy compared to other hotels, it is worth every penny. Always leaving this hotel wanting to come back. I didn’t want to leave. The lagoons and pools are large and beautiful. Open your door and step right into the water. This place is heaven to me. ♥️

Friendly staffing.

Overpriced and staff not friendly Don’t want to talk in Tagalog- as in too hypocritical of the language. A Filipino who prefers to talk in English rather than their own language. Shame on the receptionist guy!

Check in was smooth and staff seemed very friendly. However we had some issues: 1. One of us wasn’t feeling too well and only wanted soup for breakfast that one of us will bring to her in her room since soup was not in the room service menu. The staff at the restaurant told us that for them to make that provision, their nurse had to assess our companion first. Just to order soup. They eventually relented and prepared when we told the restaurant supervisor/manager that 4 of our groups were doctors and didn’t that was necessary. Otherwise our friend would have been charged for the soup and the medical assessment. 2. During our first day I was told the the complimentary drinks in the fridge were refillable, then took that back when asked for refills on our 2nd day. 3. I understand that they want a ‘quiet area’ for the entire resort, but to actually confiscate my cellphone when I tried to bring it inside the gym when I forgot to bring my EarPods think was too much 4. They charge 50Php for a small bag of ice cubes when it’s free in almost all hotels I’ve been to. 5. Because we were a large party, we were told that we need to personally go to the restaurant to reserve, pre-order, and pay. It’s not enough that you call to reserve or order by phone. You have to go to the facility. I’m not sure why they can’t charge the meal to the room.

Excellent place

Spa (massage is very good), food is pretty good. Transportation is limited, not free transportation considering the property is too far to the city and other establishment.

A lot of things to do within the resort. Resort is clean and quiet. Staff are friendly and accommodating. Will definitely come back!

Fantastic hotel with an incredible lush setting around a lagoon. Walking distance to a small beach with great snorkeling. Room was clean, spacious and really comfortable. Service was amazing. Shuttle around the property for luggage delivery and to access all of the restaurants and amenities. Spa was beautiful and relaxing. Would highly recommend this hotel and we will definitely stay there again.

Orbitz Customer Service has been very helpful all the time. I encountered problems during my stay but Orbitz never failed me. They are very accomodating and is always willing to resolve the issue

Great facility - the existence of a pickleball court was a plus!!!

Excellent rooms, relaxing environment, great diner options

This was my third time to stay at Plantation Bay. I love the concept and the ease of getting around. Any comment i have would be on the food side. I find the menu to be a bit better than basic, hiwever still tasty. If you would like a good steak or lobster, its not there. I belive the staff could handle a fine dining experience, they were great. Would i go back? Yes i would!

This place is amazing, but the food lets it down big time. The rooms, pools, activities and staff are all brilliant but the food choices are limited. I am vegetarian and looked at the menus before we booked and there seemed a reasonable choice but several dishes were not available and what I did eat was mostly too salty or too sweet in Palermo and Kilimanjaro. Fiji was the only good restaurant and so we ate there every night after trying the other two. The last point that really let it down is very personal to me but sets the standard. I had requested alternative meal option to dairy and was told this was not an option. I took a taxi 5 mins to the nearest 7-eleven and purchased my own. I have stayed in hotels all over the world and a true 5 star would not let a guest do this, especially when I informed them of what I planned. It is a shame as this is a 5 star resort on many fronts but the food options really do let it down. Vegetarian dishes are not labelled on the menus either. One other small gripe is the simulated rocks on the floors of the lagoons that are paired the same colour as the floor and the first you know of them is when you have stubbed your toe or tripped over!

Very friendly staff. Massage specialist were very kind and provided great service.

I appreciate the no tipping policy. We expected to tip to every single service and were quiet surprised that it was not a practice. We would definitely come back as it was relaxing stay.

I went there for my honeymoon and by far this was the best resort i have ever stayed in. Best experience,amazing staff , very accommodating to any request and made it happen . Thank you

The staff were friendly. Resort is clean. Customer service at FIJI restaurant could use some customer service training. Service slow, it took them 15 to give us our rice. For the meantime, food is getting cold! We have to summoned our waitress to refill our water. Food is not that great, price too expensive.

All was nice

Great room and pool, needs more food options. Food a little pricey. Staff great and accommodating. Will recommend

We did the Spa Immersion package which includes an overnight stay - absolute bliss! Staff are responsive and professional. It might be tricky without the road signage where to turn for the resort, unless you're a local. I did provide this feedback to the resort. Hopefully they'll add one, even if temporary.

Great view

Our stay was amazing and we will be back!

Free spa treatment was only 15 minutes

This property was absolutely amazing. The staff was so nice and caring. We enjoyed 3 different massages at the spa and they were all different, thorough, and incredibly well done! We did the BiPolar excursion which was truly special, and got a driver (Raylen) for a city tour that created memories we will cherish for a lifetime. Great resort, can’t wait to go back! Thank you for everything!

Great service, staff and amenities.

Always a pleasure staying at Plantation Bay. Nice to get into the lagoon first thing in the morning. The staff are a very wonderful and the food is delicious.

The staff at Plantation Bay was incredibly nice and helpful. The facilities are clean, the restaurants are all great with great food and service.

ALERT! If a zero was possible to give, I would most definitely give it a zero but for the sake of giving a review I will be giving it a one. the reason why i chose this resort was for "KIDS/FAMILY FRIENDLY", but little do you know its not even kid friendly. Our kids were just playing with each other while having FUN, and they were not even being obnoxious! They made us continuously move some place else, just to keep the kids away. I don't understand what their problem is if this is a resort that WE PAYED FOR!Seems like this place is not a place to have fun but a, SILENCE RESORT/RETREAT PLACE. On top of that it is way overpriced, don't waste your time or your money! GO SOMEWHERE ELSE!!! Especially to ALEXA (on duty manager) she has no ethics, she is very rude and does not know how to approach customers in a nice or considerate way. My family and I are educated people and we could have been approached in a better way. Our family never had a problem like this in any HOTEL OR RESORT! If you are looking for a place to stay to have fun or even relax for vacation in Cebu, DO NOT BOOK HERE! They are also very racists! They favor the foreigners than their own local people! The one star is only for their amenities, other than that they have too much restrictions. I understand that there should be restrictions, but here they were doing WAY too much!! It ruins your way trying to relax on vacation, BOOK SOME PLACE ELSE! we booked seven rooms for our family.

The breakfast buffet is good. The set up of lagoons is very beautiful and tropical. The beach needs a little cleaning , lots of sea weeds. They offer a lot of activities in the resort that you don’t need to go anywhere else. Convenient transportation within the resort giving you lots of ease and relaxed feeling from one restaurant to the other. It’s seems like the resort is an island within an island . I would definitely recommend and come back again to this resort 😊

We stayed here for a family vacay last Jan. family of 5 with 2 small children. When we first walked-in, no one acknowledged us, nobody greeted us and nobody offered help with our luggages. We just arrived from the airport direct flight from LAX. Everyone is tired and I just wanted a smooth check-in. But the lady in the front desk, not so friendly, not even smiling, gave me a hard time, fill-out more forms, more paper work, etc, which I assumed I already did since I booked through Expedia. Since there’s 5 of us with 2 minors, they wanted me get extra room. They strictly only allow 4 person/per room! They don’t take any exceptions! Now I have to book another room just because we have exceeded their limit per room. To make a long story short, even if I asked to speak with the manager and explain our situation, if they can make an exception because I have little kids, no manager was available to speak with us and no one accommodated us. No good customer service, no one helped us with our luggages and not handicapped friendly! No wheelchair accessible and ramps for us to use. We have to put our wheelchair back in the car. Not good! Place looks old but our family wanted to give it a try but this is how they treated us! No Thanks!

Nice and clean. Love the spa

Excellent property. Lot of amenities. Free access to some wall climbing, archery, etc. The lagoon is wonderful. And the swim up bar.

This property has everything you need on site. The spa, food and activities were amazing. I suggest hiring a car and visiting the surrounding areas.

The pools at this resort are amazing the brooms are styled in the colonial period very nice just want to say thank you to plantation bay we had a great vacation

It’s sad they didn’t inform us that the only good restaurant Fiji is closed every Tuesday. We found out after we had our dinner Monday night. We ended up having to eat in our room on Tuesday night. Overall feeling is Not welcoming compared to Shangri-La which is an amazing hotel. There’s 2 of us. In the bathroom, the gave is 2 bath towels, 1 hand towel and one bath mat. No washcloths, toothbrushes, shower cap and each queen beds only have 2 tiny pillows. One thing good about them is the saltwater lagoon is open 24 hrs and they also have live music by the lagoon.

Nice

Service, food, facilities and VIP-service at the spa was way beyond my expectations. One of the best resorts in Cebu to relax and unwind. Highly recommended!

Stay was a great experience but cleanliness of the lagoon/pool was below par as slime was very much noticeable at the time. However, the hotel is still undergoong massive repairs during my very brief stay in fairness to the management. I commend the staff’s very attentive and courteous behavior that exceeded my expectation. Food at the buffet was mediocre.

Check-in is great and everything is wonderful with 5 Stars treatment! But why NO BIDET in our room nor anywhere in the whole resort ? ? ? ? ?

Delicieux repas Gentillesse du personnel

I had such a lovely time at the resort. It was quiet and so pretty to walk around. There was some construction and they had to close parts of the lagoon for cleaning, but there was always an option to swim. The staff were so professional and hospitable. Welcoming and accomodating. My stay was relaxing and memorable. Thank you!

Very nice resort. People of Cebu are so friendly. One year after the big typhoon you can see a lot of damage. Amazing that the resort is in such good condition. Definitely support them on their road back to full strength!

Quiet place to relax and kind and respectful staff.

I really like that this property promotes a relaxing environment. I love that it is peaceful and quiet. The staff are also excellent, helpful and very polite. I really enjoyed my stay in this property. I was able to relax here after my long flight from the States. I will definitely come back in the future.

Rats running around in the ceiling all day and night. They woke us up every night. Only one restaurant open on-site and they charge a fee to deliver their food to your room. Beach front is not picturesque but good for divers.

Let me start by saying the staff and the parts of the facilities that were open were wonderful. There was a typhoon 4 minths ago. The whole area of Cebu including the resort is still rebuilding. My only complaint was the limited amount of shops stores and restaurants open. When they reopen i will definitely return !