Cebu White Sands Resort and Spa

Old and desperately need for improvement and upgrade. Hotel management introduced too many petty policies. Issuing 1 card towel per guest. Losing a towel or the card results in P1,000 penalty. No takeaway food allowed in room as P2,000 will be charged for cleaning up! Cannot bring guest to room, only seeing them in lobby area. Treated guests as school kids. We supposed to have a carefree and relax holiday. Too much burden staying in White Sand. Too stressful with this towel exchange and possibility of losing the card or towel. Stayed in Movienpick, Crimson, Shangri-la, Plantation, Blue Water etc. No such issues! Only plus side was that concierge and restaurant staff were excellent. Polite, helpful and attentive. Cannot say the same of check-in front desk. Inflexible, not helpful and work by the book. Closing their swimming pool at 5 pm and main pool at 7 pm was a joke. Won't go back again.

Breakfast could be better; property is a little old but generally clean

The Staff was excellent! Very welcoming and attentive. But the resort was old and dated for the price. The pool was clean except for the steps that were black from moss? Mold? And light fixtures in the pool were coming apart. Also the beach is not as pictured. Water area was filled with boats, did not feel like I could swim safely in the ocean. They have 3 restaurant areas, but not a single one was enclosed with AC. The rooftop restaurant only had small area of covered roof which was an issue when it rains

Beautiful resort!

The hotel was nice overall but it could use some upgrades. We had issues closing our sliding patio door and the shower knob leaked. But overall we had a pleasant stay. Nice beach during high tide, pool and hot tub area. Just need to supervise guests with children to not use hot tub as a kiddie pool. Breakfast was good. Room was clean.

E

Nice swimming pool

Pleaasent stay price is a littke hight

Highly recommended

Only 1 night stay before we travel back to UK, so I believe they gave us one if the oldest rooms at the back. Although the hotel seemed practically empty. Overal it was ok, but room was a bit dirty and old dated and buffet was also average, no fresh juices or coffee. We didnt swim in the sea as it seemed more like a port than a beach. In general it was a good stay, staff was friendly but didnt go the extra mile, only did their job nicely. In other hotels we have been offered complementary upgrades during quiet times.

Beautiful resort, ill recommend.

Everything was wonderful, but basic maintenance on tightening the toilet seat, tightening the bathroom sink and fixing the leaky shower head would have been easy, other than that, staff was awesome, food great, pool maintained etc

Great resort! Main pool is humongous with shade provided in most of the seating areas. Beach access was less than a minute walk from my room. Smaller pool was closed during my stay but looked nice as well. Koi pond was really nice with big fish very relaxing. Definitely will stay here again.

Clean with everything we need.

My wife slipped in the shower our first day. We got stuck in the room the whole vacation. The management didn’t bother to check on us. My wife’s right leg is so swollen they didn’t take her to hospital till our last day. No empathy. Only one employee was kind enough to take care of her. The nurse name Archie. He told the management I needed to be seen by a doctor but they didn’t do anything at all. Will never stay here and make sure to let everyone know the treatment we got. We paid a lot and got stuck in the room. Never again in this place.

Quiet and nice hotel. Make you forget about the busy streets behind the walls. Stayed only 1 night but quite enjoy it. Only thing that could definitely be improved is the breakfast. no much enjoyable options and extra charge for coffee. Nothing special outside the hotel except massage place and Korean restaurants.

If you want to go here for the beach, go somewhere else . They say that they have a private beach which is true but there are cement walls going out to the ocean to make it private . Private beach felt like a jail.

This is a beautiful well keep and well maintained resort . I would have given it 5 stars but it lack in customer sevice. Do get me wrong the staff were super nice and respectful everywhere from room service to the pool maintenance,gardeners,room9, breakfast staff, i cant say enough about them. So what was wrong, no follow up asking if you would like another drink or dessert etc etc. Sat at the beach area an ordered a cold one and that was it never heard from anyone untill i had to walk back up to the restaurant area to get another or they would come down much later with room charge bill to sign, not to ask if the can get you anything else first before closing off. Same thing happens up stairs at 801 . Fantastic place good food . Seems like they bring first drink out and then you have to wave your hands in the air to flag them down for another while 5 of them are standing around. Dont blame them, probably what they have been told to do ,again they were all so nice but your restaurant and bars would make so much more money if just up sell a little. I saw a few guests saying the same thing they felt abandoned. Beautiful resort would i go back absolutely.

Relaxing

Staff was very helpful

A good stay for what we wanted. Pools were nice and restaurant / bars good. Some shortages at breakfast but still ok. Courtyard rooms were needing some updates with some facilities not working and showers leaking and needing a proper clean. Other facilities were closed. Decent value for money be it lacking in some areas but still good.

Limited area to go around

The people are so nice and helpful

Very nice place

DO NOT STAY HERE OR YOU WILL END UP SICK LIKE US!! Definitely not 4 star! A VERY MOULDY PROPERTY THROUGHOUT! Broken toilet seat, very dirty vent in bathroom, check in procedure makes you feel like a prisoner- ‘ passports and confirmation number’ then to be told absolutely no food or drink from outside plus no guests allowed in rooms and if you’re a smoker it’s a long walk to the smoking area, 1 pool was closed ! We have stayed in better and cheaper 3 star hotels, terrible communication from management as I emailed the property Monday kindly requesting a refund for 1 of the 2 nights we could not stay and I’m still waiting for a reply!! $AUD215 per night is far too expensive for this 3 star property, we had to leave early due to breathing in mould all night and when I spoke to other guests they also said there rooms smell of mould so changing rooms was not an option, also loud construction noise throughout the day with jackhammers very loud! We were checked into a room with no balcony even though my booking confirmed a balcony!! A terrible experience from start to finish- don’t stay here

Nice quiet resort with plenty of amenities and activities.

Peaceful and quiet, easy check in. Room service was great. Staff super helpful, and friendly.

nice

Clean and oeaceful

Beware the heritage rooms , other side was good on previous booking

Peaceful stay good food and support from staff. Friendly

Beautiful

I would book this property again

The location is good Employees all wonderfull with excellent service Amenities, not really its says white we can even swim the shore so many seaweeds

The staff and facilities are great. Unfortunately the rooms although clean the linen, mattresses, tiling and patio doors are old with considerable damage - really need updating and renewing.

Very nice beautiful hotel

It was amazing 1 night stay, nice big pool, nice white sand beach, loads choices of foods of buffet breakfast and all staff were very accomodating. Highly recommended to everyone

The resort is very nice. Staff are friendly amenities are very good and clean. Thank you.

I stayed here 6 years ago and it was clean, tidy, fresh and maintained. Nowadays it’s under some repair, pools not kept immaculate like before, training staff so people standing around, rooms look like they haven’t had much work done on them in 6 years and some men ( I think run boat tours or jet skis) sitting around smoking in corners looking unkept and not what I expect seeing at a resort. The grounds could use a good tidy up as one pond is filled with slime and just needs a couple of days to bring it back to scratch. Although this is the downside of the resort there are plenty of upsides. You are in walking distance to shops restaurants and small supermarkets. The rooms are still in good enough condition without being super and the meals were lovely. I will stay here again if I get a chance.

Pictures show a nice beach it’s not. Pool area is great do t expect to be on a beach

Nice place with great breakfast although disappointed the room location was not in the main tower and on the first floor with only view of the pool if I went outside and to the side of outside patio which was not expected, mattress was VERY uncomfortable and beach area was not maintained.

Spa was great! Jet skiing on the beach was fun and exhilarating! Great staff overall. Great place to unwind and eat good food!

Very Nice staff

Inexperienced restaurant staff No AC in lobby, restaurant or hallways Power outage for 5 hours and went unresolved until we called the front desk and they reset the breaker panel in the closet- how would a guest know to do that? Nice older place but lacking good service and attention to detail

Not that much food selection in the restaurant. TV missing remote, other than that the staff are very nice and friendly.

This hotel gets a 10 out of 10. It’s beautiful, clean, and very comfortable, unfortunately I wound up in the hospital so I only got to stay one of three nights booked. I would definitely stay here again

Great breakfast!

Nice little getaway tucked on the beach. Very nice pool .

Staff was very nice

Nice big pool & delicious free breakfast.

My friend suffers from kidney failure and we had to wait for the room to be cleaned, and then a room transfer, while other guests arrived and were taken to their rooms without delay, I found that disgusting

Very friendly staff , nice hotel good for families , close to many stores and restaurants.

you not alow any food and water inside room very bad room

Nice facility and food but the private beach was a bit small and not really suitable for swimming (just water sports). We did like the large pool and used that a number of times.

Fantastic stay. Very relaxing. Beautiful pools and an amazing Spa, 2.5 hour package was amazing. Very spacious and comfortable rooms. Would love to stay again.

Hotel was incredible. Staff was so friendly and helpful. They organized day trips for us and booked restaurants for dinners. The room was cleaned every day and the facilities were luxurious. We particularly loved the bar upstairs called 801 which had 2 for 1 happy hr drinks. Thank you so much for having us!

Everything's good the place the food the sorroundings it was so good

We had a good stay overall. Dining option was great, food and service too is great Beach access is available but not ideal for swimming . Water appears polluted with a lot of debris and is not an option.as far as we are concerned. Big and clean swimming pool made a great substitute.

Hard to find a fault with this hotel

Love the place

Sunsets are amazing.

Nice resort but the beach is very rocky

Silvia at the reception desk was absolutely awful - rude, condescending, unhelpful and unprofessional to say the least.

Didn't have wi-fi to which they know and didn't disclose prior to check in. Would not refund. Asked for room service twice and didn't receive until asking to speak to manger. Will never stay there again. Pool closes at 7:pm and beach at 5 pm.

Love the place

We had a great Family staycation for 2nights here,booked 4 rooms and i cannot complain.Thank you

Good

Check in was horrible at first as the first person to check me in did not understand the room that I booked. My room allowed 4 people per the room description where as the desk person wanted me to get an extra room. Seems after a few phone calls on their part it turned out I was correct. Manager gave me gave me free breakfast for the fourth person for my troubles. Food and service was good from then on.

We were very disappointed being our 2 nd stay here , As we found the breakfast Buffet selection below average and the quality of the food was below average . The staff lacked basic catering and communication skills . Our room suffered plumbing problems and the shower had low pressure issues . The Hotel seemed more focussed on running venues for the locals rather than looking after their hotel guests . We definitely won’t be staying here again .

Our experience was quick but good one night. Cathy on Reception was excellent. Looked after us very well. Our room was comfortable. Breakfast had a variety of selection for everyone. Would recommend for anyone who is looking for a hotel while waiting for their flight. Thank you

The family suite is minimally furnished. There is one underpowered AC unit in the whole place which did not do the job. We received minimal towels and they limited us to one roll of toilet paper per day for a family of 4. Their restaurant is seriously overpriced and getting transportation from the resort into Moalboal is gouging. Our reservation was for 5 nights. We left early. Do not recommend for the price.

The room was sizable. Room refrigerator needed replaced, restaurant has limited menu in evening, pool closes at 7pm, bar and restaurant only open on weekends, diving shop is in a dungeon looking basement and they do not have boat, jet skiis not available after 4pm, does not have a beach to speak of and the beach next to it is veryy dirty, there are local people begging at the shore, the hotel does not have a concierge... I asked for the hotel to help with things I wanted to do multiple times and they just agree but never do. Property that is to the peft side of it is old and shanty. This hotel does not warrant the price they charge. THEY SHOULD TAKE RESORT OUT OF THE NAME. If I paid less than $100USD per night, I would have different expectations.

Everything worked as it suppose to. Room was nice. But beach closes at 5pm, pool at 6pm i think? Kind of early. Breakfast was decent but left something to be desired. For cost of hotel, I wouldve liked pool and beach open longer as we are adults capable of making our own choices.

Just the view! But the amenities conditions like air conditioning is not working !

Staff were accomodating and helpful in solving the problem with Internet service

Small resort so easy access to everything with kids

This place is very nice and the staff was wonderful!

The place is excellent

What was shown in the photos of the property was not there the food was atrocious they service the room once every 3 days it was even one stage they were overcharging me it was such a mistake for me to stay there I've never been in such a bad place in my life

it was so ugly

Great place for vacation

Didn’t fall in love dreaming of the day I would return, but it was a pleasant stay.

Great place to relax not over crowded

I have stayed here before but found this trip more disappointed in menu service and housekeeping..other hotels and resorts seem to have things under control..but here the policy seems less than better..no main pool I guess due to the recent typhoon...

Quiet because not many tourists have returned to Philippines yet

Horrible stay

The staff were very friendly and professional in their work. There was a Buffet dinner laid on for New Years Eve with live music , the food was some of the best I have had in a Philippines hotel This hotel ,due to its location, is only for those wanting to spend a lot of time by the pool or if you have your own transport.

It’s a nice cozy resort. Too bad the spa and other amenities were still close. Staff was accommodating and friendly

friendly staff. accomodation good & the food. its only one night didnt enjoy much the place but its so convenient because its near the beach & stores so very handy for shopping.

A very nice place to stay very afordable price even for locals nice scenery

As we are still in the midst of covid restrictions, I expected there to be a smaller staff on duty, and perhaps less services being

Good place

Staff took good care of me.

It is very nice place to relax

The view and the staffs were friendly. Great food and soothing place.

Old but it’s ok,staff very pleasant I like ngoyong food crunchy tasty my son very like💋❤️❤️

None our place had mosquitoes and outside was not nice at the very end

The staff are all friendly especially Allysa and the rest of the waitresses and bartender at the rooftop bar. The property needs a maintenance and the food are bit pricy we had 3 dinners, no choice there’s no good restaurant around and beach is not good for swimming.

Rooms, restaurants, amenities were excellent. Staff very friendly and helpful. Only a better beach was missing.

The staff is very service minded. Just ask and they help. We enjoyed the food and entertainment. The spa has many services. We had excellent massages.