Santa Elena Parque
Santa Elena Parque, San Mateo Atenco, Mexico- Park
English
Hotels in Toluca8.4Excellent(120 reviews) 
70% match
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Holiday Inn Express Hotel & Suites Toluca Zona Aeropuerto by IHG
by Holiday Inn Express
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About this hotel
Recreation Opportunities: Enjoy the outdoor pool and fitness center to stay active and refreshed during your stay.
Convenience and Comfort: Benefit from complimentary wireless internet, room service, and a grocery/convenience store on-site.
Featured Amenities: Take advantage of the business center, complimentary buffet breakfast, and shuttle service to the airport.
Book your stay at Holiday Inn Express Hotel & Suites Toluca Zona Aeropuerto now to experience these fantastic amenities firsthand!
Nearby Attractions
Santa Elena Park
Santa Elena Park, San Mateo Atenco, Mexico- Park
Parque Juan Rulfo
Parque Juan Rulfo, San Mateo Atenco, Mexico- Park
Parque Santa Elena
Parque Santa Elena, San Mateo Atenco, Mexico- Park
Héroes II (3)
Héroes II (3), 50246 Toluca, MEX, Mexico- Park
Héroes II
Héroes II, 50246 Toluca, MEX, Mexico- Park
Important Information
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
Amenities
Fitness facilities
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Wedding services
Grocery/convenience store
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
Computer station
Free airport transportation - drop-off
Free buffet breakfast
Shared microwave
Shared refrigerator
Banquet hall
Reception hall
Wheelchair-accessible van parking
Free WiFi
24-hour front desk
Luggage storage
Room Types
Standard Room, 1 King Bed
Up to 2 guests26 m2King bed (151-180 cm wide)
1 King Bed
280 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
26 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Standard Room, 2 Queen Beds
Up to 4 guests26 m22 Queen Bed (150-160 cm wide)
2 Queen Beds
280 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 4 guests
3 adults · 2 children
Beds
2 Queen Bed (150-160 cm wide)
Room details
26 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Standard Room
Up to 2 guests26 m2Queen Bed (150-160 cm wide)
1 King Bed OR 1 Queen Bed
280 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
26 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Suite, 1 King Bed
Up to 4 guests33 m2King bed (151-180 cm wide)
1 King Bed
355 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 4 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
33 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Suite, 2 Queen Beds
Up to 6 guests33 m22 Queen Bed (150-160 cm wide)
2 Queen Beds
355 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 6 guests
4 adults · 2 children
Beds
2 Queen Bed (150-160 cm wide)
Room details
33 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Hotel Policies
Pets
Pets not allowed
Children and extra beds
No rollaway/extra beds available
Check-in & Check-out
Contactless check-out is available
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Guest type
Essential workers only - NO
Guest type
LGBTQ friendly
General
Professional property host/manager
Check-in & Check-out
Contactless check-in is available
Children and extra beds
No cribs (infant beds) available
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(120 total)
Provider-sourced guest reviews.
10/10
Reviewed Oct 12, 2025Todo estuvo muy bien volveria
4/10
Reviewed Sep 25, 2025Hotel um pouco fora do padrão esperado da rede HI, Apartamento velho, carpet ruim e com cheiro. Equipe atenciosa
10/10
Reviewed Sep 22, 2025me quedo muy cerca del evento al que fui el fin de semana
10/10
Reviewed Sep 20, 2025I really want to thank the personnel for the professionalism they allways have. Graet people. Graet service.
8/10
Reviewed Sep 16, 2025Todo ok
8/10
Reviewed Sep 6, 2025Rooms were clean and beds were confortable, would have preferred more of continental breakfast then the breakfast offered, too much bread no choices for someone who can’t eat breads. That is the reason for the 4 stars overall stay. Ty
10/10
Reviewed Aug 25, 2025Muy cómodo
10/10
Reviewed Aug 10, 2025Muy comda en todos los aspectos
8/10
Reviewed Aug 10, 2025Beds were very comfortable, room spacious, breakfast was good, which lots of options, unfortunately we can’t have any carbs, but it was one of the most varied breakfast we have seen.
2/10
Reviewed Aug 8, 2025Nos fue mal a mí y mi compañero de trabajo, un par de almohadas olían muy mal y al amanecer nos percatamos de que había una chinche y la pusimos en un vaso de plástico y se la entregamos a recepción, la verdad sigo aún con comezón, en fin mal por el tema de limpieza y sobretodo el tema de las chinches, que puedo hacer al respecto?, desgraciadamente no tomé foto de la chinche
8/10
Reviewed Jul 7, 2025Todo bien.
8/10
Reviewed Jun 13, 2025Fue muy buena. Lo único x mejorar que había un ascensor fuera de servicio y solo con uno operando se demoraba mucho x la cantidad de huéspedes
10/10
Reviewed Jun 10, 2025Muy bien ubicado, cerca del aeropuerto, del centro de trabajo y a un lado de Plaza Sendero con buenas opciones para cenar.
10/10
Reviewed May 31, 2025Great experience staying in Holiday Inn. Very convenient location
8/10
Reviewed May 31, 2025La ocupación del hotel era altísima y solo tenían un elevador funcionando Había fila para subir y bajar....
10/10
Reviewed May 25, 2025Buena ubicación cerca del centro comercial
10/10
Reviewed May 4, 2025Conveniente
10/10
Reviewed Apr 27, 2025Alrededor del área es insegura
10/10
Reviewed Apr 23, 2025Todo bien, buenos precios y atención. La ubicación excelente. El desayuno muy sencillo.
10/10
Reviewed Apr 22, 2025Excelente, nos gustó mucho la habitación, muy amplia y súper cómodas las camas, sin duda regresaríamos
6/10
Reviewed Apr 8, 2025Good
10/10
Reviewed Apr 5, 2025muy buena habitacion
10/10
Reviewed Mar 25, 2025No tiene donde colgar ganchos para ropa, un poco de ruido de la avenida que va al aereopuerto
6/10
Reviewed Mar 24, 2025Todo en orden. Aunque en la noche queríamos pedir room service sin embargo no cuentan con este servicio.
4/10
Reviewed Mar 24, 2025no transportación to airport like advetised and emergency escalador locked
10/10
Reviewed Mar 23, 2025Instalacion algo viejas, no consideran el numero de personas que pagaste para preparar el cuarto (aguas toallas papel de baño)
10/10
Reviewed Mar 22, 2025Es limpia
10/10
Reviewed Mar 19, 2025Muy bien 👍 no tuve problemas para el check-in y se me dieron las indicaciones.
10/10
Reviewed Mar 18, 2025bien
10/10
Reviewed Mar 18, 2025Muy bien amplio buemas camas
8/10
Reviewed Mar 16, 2025Tipo industrial
10/10
Reviewed Feb 17, 2025Muy bien
10/10
Reviewed Feb 15, 2025Na
6/10
Reviewed Jan 1, 2025La habitación era para tres personas, incluisve se pago por la tercera persona; sin embargo, solo había una botella de agua y dos toallas se baño. Deberia darse la habitación con todo lo requerido considerando la cantidad de personas por las que se pagó.
10/10
Reviewed Dec 2, 2024excelente servicio. Todo super limpio, empezando por la camas, el personal muy amable. El desayuno muy rico. Me encantó!
10/10
Reviewed Nov 24, 2024Excellent overall
6/10
Reviewed Nov 19, 2024Bien
10/10
Reviewed Nov 16, 2024Excelente
8/10
Reviewed Nov 5, 2024muy amable y cálido todo el personal, en recepción, limpieza, en el buffet, solo la alfombra en la habitación 606 muy sucia
10/10
Reviewed Oct 30, 2024This guy s a busy hotel!! The staff is great. They had a supervisor out in the parking lot last night along with the security team to help with parking. The desk clerks are friendly and quickly recognize guests s. The rooms are spacious and quiet. Breakfast was delicious.
10/10
Reviewed Oct 21, 2024Muy bien. La habitación amplia. La cama muy cómoda y todos los servicios. El desayuno muy completo y rico
6/10
Reviewed Oct 20, 2024Muy descuidada para el Precio q cobran se ve vieja
2/10
Reviewed Oct 14, 2024Mala experiencia ya que fui objeto que me rompieran el cristal de mi auto en ele estacionamiento y me robaran muchas de mis pertenencias aún que se supone que hay un vigilante en esa área el hotel no respondió por el incidente
10/10
Reviewed Oct 10, 2024Excelente para viajes de negocios
10/10
Reviewed Oct 8, 2024Todo bien
8/10
Reviewed Sep 30, 2024Ok
6/10
Reviewed Sep 8, 2024Un hotel claramente descuidado, falta muchísimo mantenimiento
4/10
Reviewed Sep 5, 2024La habitacion tenia mal olor y se veia sucio en general el hotel.
10/10
Reviewed Aug 28, 2024todo excelente
8/10
Reviewed Aug 16, 2024Me encantó que ya tenían listo el check in y el proceso fue muy rápido para el acceso.
10/10
Reviewed Aug 3, 2024Muy buena ubicación
2/10
Reviewed Jul 30, 2024Terrible servicio el aire acondicionado nunca funcionó
8/10
Reviewed Jul 29, 2024위치가 좋아요
10/10
Reviewed Jul 28, 2024Esta limpio y el desayuno está variado
8/10
Reviewed Jul 27, 2024Hubo un evento por lo que estar en el piso 9 se complicaba ya que el elevador tardaba demasiado en llegar, tanto para subir como para bajar.
8/10
Reviewed Jun 30, 2024Food is bad
10/10
Reviewed Jun 6, 2024Todo excelente
6/10
Reviewed Jun 2, 2024No servía el aire acondicionado, el check in fue literalmente hasta las 3 pm, no estaba disponible el transporte al aeropuerto y el taxi que reservé no llegó a la hora
10/10
Reviewed May 28, 2024El servicio fue con mucha cordialidad y atención, la ubicación es conveniente y el costo muy adecuado
10/10
Reviewed May 12, 2024Gracias
10/10
Reviewed Apr 16, 2024Excelente servicio, muy amables
10/10
Reviewed Apr 12, 2024Un poco anticuadas sus instalaciones y la comida del desayuno no estaba muy buena
6/10
Reviewed Feb 18, 2024Hotel muy viejo, en malas condiciones y con malos olores
8/10
Reviewed Feb 10, 2024Está bien ubicada junto a un centro comercial
6/10
Reviewed Jan 30, 2024Buena experiencia pero una pena que siendo un hotel de negocios se nieguen a facturar el servicio. Y el personal no resuelve y al final en hoteles.com me dijeron que en el hotel me apoyarían y es mentira. NO FACTURAN TU ESTANCIA SI PAGAS ATRAVES DE WSTE PORTAL.
10/10
Reviewed Jan 12, 2024TODO EXCELENTE
8/10
Reviewed Jan 8, 2024Me gustó la atención. Todos muy amables. Considero que hace falta un poco de mantenimiento o limpieza en el piso del baño. La reserva fue para 2 personas y solo había toallas para 1 y también solo 1 botella de agua, y vaso para el aseo bucal. Deberían considerar que era para 2 personas
10/10
Reviewed Jan 2, 2024Great area, next to several restaurants, was there only 1 night, needed hotel close to airport
8/10
Reviewed Jan 2, 2024The hotel room was spacious, clean and comfortable. The staff was always very friendly and helpful. It is located next to a shopping center with restaurants, coffee shops, supermarket and movie theaters. I would stay again in the hotel.
8/10
Reviewed Dec 23, 2023El trato del personal fue más que excelente
10/10
Reviewed Dec 21, 2023Nice
8/10
Reviewed Dec 11, 2023Faltó la caja de seguridad en el cuarto.
10/10
Reviewed Dec 9, 2023Todo muy bn y el desayuno aun mejor
10/10
Reviewed Dec 8, 2023Muy buenas instalaciones Y cerca de un centren comercial
6/10
Reviewed Sep 1, 2023Lugar viejo, centrico, y no servia el A/C
10/10
Reviewed Jun 22, 2023Very friendly and nice staff
8/10
Reviewed May 27, 2023There’s no ventilation, no way to get fresh air except air conditioning, there’s black mold around window frames. Toilet not very clean upon my arrival, there was a black ring around toilet and sign of not being clean throughly.
8/10
Reviewed May 2, 2023el hotel esta a un costa de una plaza comercial, sobre una avenida muy transitada, fue muy facil llegar. Hubo dos detalles que no me gustaron, cuando hice el checkin tuve que esperar alrededor de 15 minutos porque no habia nadie, la señorita se disculpo pero comento que estaba sola y tuvo que atender un requerimiento de otro cliente. la segunda, es que bajamos a desayunar a las 9.40am, y ya no habia fruta y ya estaban empezando a recoger el desayuno, comimos lo poco que sobraba, me toco ver varios clientes que llegaron a las 9.55-10.05am y ya habian recogido todo, se fueron sin desayunar. En otros hoteles de la misma cadena no habia visto esto, generalmente tiene comida suficiente para todos los que llegan a las 10am que se supone es cuando cierran el desayuno.
6/10
Reviewed Dec 16, 2022Old hotel with smelly carpets in the hallways. Breakfast is very bad. People in the front desk is average. Room was not too bad but air conditioning was broken. They kindly changed my room.
10/10
Reviewed Dec 10, 2022Tiene la ventana que está en Plaza Sendero, así que tienes todo lo necesario cercs
10/10
Reviewed Oct 24, 2022It was cool, fast check in and check out.
6/10
Reviewed Mar 16, 2022Employees are not professionals
10/10
Reviewed Dec 26, 2021Overall excellent stay
10/10
Reviewed Feb 8, 2021Muy conveniente y comodo
10/10
Reviewed Jun 17, 2020I like everything and everyone making you happy and enjoy the stay in the hotel thanks to Expedia for getting hoteles like this nice and clean
8/10
Reviewed Apr 9, 2020Bueno tirandole a lo regular. El desayuno no es bueno, no tiene sabor
10/10
Reviewed Mar 21, 2020Staff is very friendly, good location, fast internet. Breakfast is so-so
2/10
Reviewed Dec 31, 2019There were bugs in the room. We got some rush on the skin for many days after staying at the hotel. We are very disappointed about the cleanliness. Piojos, pulgas, chinches. Deben ser más limpios y cuidadosos en el aseo y tratamiento de insectos.
8/10
Reviewed Sep 1, 2019It is very comfortable and quiet. Es muy confortable y tranquilo.
10/10
Reviewed Aug 23, 2019very clean and convienent for shopping at the Mall next door.
10/10
Reviewed Jul 6, 2019Nice place to stay for business or leisure. Good eats within walkable distance. Quiet.
8/10
Reviewed Jun 14, 2019It was good because everything was clean, quiet and they have nice beds, the only thing the Hotel was a little outdated. Anyway, in overall my stay was good.
4/10
Reviewed Apr 14, 2019need coffee in the lobby need refrigerator and microwave in the room.
4/10
Reviewed Apr 13, 2019Good: Quick check in and out. Night surveillance in the parking lot. Bad: breakfast incomplete. Not enough elevators, there is not extractor in the bathroom. The curtains cannot move to close so the lights outside difficult to sleep. Coffee ☕️ service in the room hasn’t sugar or cream.
10/10
Reviewed Apr 8, 2019Nothing special comparing to other hotels but comfortable
8/10
Reviewed Apr 8, 2019Quiet hotel with a great bed
8/10
Reviewed Mar 25, 2019Buena experiencia
10/10
Reviewed Mar 3, 2019The hotel is conveniently located off the interstate next to a big mall
8/10
Reviewed Feb 7, 2019The hotel decor could be updated but it was very clean and service was friendly. Breakfast was good.
10/10
Reviewed Nov 29, 2018Nice hotel, very clean, and great service. Good breakfast.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Comfortable beds
- •Convenient location near airport and mall
- •Attentive/professional staff
- •Generally clean rooms
- •Good value / fair prices
- •Varied breakfast (for many guests)
Areas to consider
- •Serious cleanliness incident (bed bug) and pillow odor reported
- •Elevator outages and long waits
- •Some rooms/fixtures are old; carpet issues and smells
- •No advertised airport transport available
- •No room service available
- •Breakfast limited for guests avoiding bread
Cleanliness
6.8/10Mixed reports: several guests praised cleanliness, but a serious complaint about bed bugs and foul-smelling pillows plus mentions of old carpet and odors lower the score.
Service
9.4/10Consistently positive: staff described as attentive, professional and very friendly in multiple reviews.
Location
9.2/10Strong positives: repeatedly noted as very well located near the airport, work centers and Plaza Sendero with good dining options.
Room Quality
8.6/10Generally comfortable rooms and very comfortable beds cited often, though some reviews note aging rooms, worn carpet and occasional missing supplies for the paid number of guests.
Amenities
7.6/10Mixed/negative: elevator outages and queues, lack of advertised airport transport, no room service, and limited hanging/storage options were mentioned.
Value for Money
9/10Perceived as good value: guests mention good prices and willingness to return, indicating strong value perception.
Food and Beverage
7.8/10Mixed feedback: some guests praised a varied and tasty breakfast; others found it too bread-heavy or too simple for their needs.
Overall Experience
8.8/10Mostly positive overall: many guests reported a very good or excellent stay and would return, tempered by occasional service/cleanliness issues.