Golden Star Beach Hotel

Nothing other than Location. Zero maintenance. Bad smell. Unsafe balgony. Dirty hotel

Too expensive for the dirty hotel.

وصخ

وصخ

Just the location

1. Staff doesn't know how to behave infront of clients they use filthy words to talk with eachother while dealing with customers (we felt they are not trained enough to work in a hotel too). 2. Food is awful and the presentation is so bad too. 3. When we were requesting water bottles they didn't send it and when we requesting again and again they used to not to answer the phone. 4. They doesn't have a smart tv and the tv is really small. 5. Once a staff member opend the door without knocking when we are in the room (just enter the room after roaming arround because of that it wasn't locked but closed) and we got confused. 6. We had to request glasses twice. 7. Pool is not cleaned and the water is really thick because of that 8. There were so many crows and their poop and dirts in balconies. 9. Pool seating areas and reception seating areas are really old and dirty. 10. They spoiled our whole vacation.

Freundlicher und zuvorkommender Service, Frühstück großzügig bestückt, gute Lage mit umliegenden Restaurants, Parkmöglichkeiten, großes Zimmer mit Balkon

Wir haben uns leider nicht wohl gefühlt. Das Hotel ist sehr groß, aber alles ist irgendwie leer und lieblos gestaltet. Die Gänge zu den Zimmern sind gruselig, dunkel. Die Wäsche im Zimmer war nicht sauber. Wir waren nur eine Nacht und haben den Pool nicht genutzt und waren nur für einen Blick am Strand.

Wir haben das Hotel genutzt um am nächsten Tag schnell am Flughafen zu sein. Dafür war es okay, Pool und Blick auf den Strand in Ordnung. Toller Sonnenuntergang und viele Restaurants in der Nähe.

Leider sehr in die Jahre gekommen und nicht ansprechend. Fotos entsprechen nicht der Realität.

The staff were very kind and helpful Pool and location

Convince and easy to communicate with staff

The pool is nice with loungers, the staff were really friendly, the rooms are huge.

The breakfast offering was limited, we came down with an hour left of breakfast and nothing had been replenished so we had a very small breakfast. Location is a bit of a walk to some of the bars and restaurants but overall good location.

The staff were exceptional, very friendly, welcoming, and always available to help. Definitely 10/10 for the service. The location is excellent, especially for travellers arriving or departing from Sri Lanka, with easy access to the airport. We also enjoyed the peaceful atmosphere, swimming pool, and the English breakfast was just ok. The late check-out option was very convenient and paid almost half of the room rent though the hotel was empty.

The main area that needs attention is the condition and maintenance of the property. The rooms and bathrooms are very outdated, with some issues including weak air-conditioning, humidity, AC water leaks, peeling paint, rust, and serious mould in some areas, particularly on the ground floor. 1 floor bathrooms also need better ventilation. The mini refrigerator was found not working and stinky , staff changes immediately.The property has a lot of potential, but it would benefit greatly from renovation and regular maintenance.

Easy and close to airport. They let us do a very late check in at 1am. Staff for breakfast were so helpful and food was really good.

Drains were a bit whiffy, bathroom has been updated but not we'll kept.

L’hôtel dispose d’une piscine avec vue sur mer. Les lits étaient confortables et les rideaux étaient opaques. Un bon logement d’une nuit avant de démarrer le circuit au Sri Lanka. Dans la rue il y a plein de restos dont un très bon resto « Edwin »tenu par une très gentille famille avec une super terrasse ou l’on mange sous la verdure et les belles plantes et les petites lumières.

De mensen zijn ontzettend behulpzaam, ze regelen alles gelijk voor je. We hadden een ruime kamer en een ruime badkamer. De kinderen hebben genoten van het mooie zwembad.

X

The beach view facing

The price is not actually worth for the stay at the hotel, plus they said they don’t do buffets for guests below 15 counts.

Only Beach is good

Rooms are too smelly locker not available. Bed is too small and broken. Totally waste of money Breakfast limited.

The location was great right on the beach with a restaurant overlooking pool and beach. Our room was huge and beds comfortable with balcony overlooking pool.

The food wasn’t good, we only ordered pizza so maybe other items good. The pool seemed a bit murky water. The towel on floor in bathroom dirty. One bed had no cover sheet only a blanket.

The staff was very cooperative and pleasant. The service overall was 100% worth the money we paid. The hotel was very peaceful. Ample parking space. Many good restaurant in the neighbourhood at walking distance. The family room for 5 was very spaceous and clean. Beds were extremely comfortable.

Its good if the beach could be maintained better. There was dog poo in several places on the bach just at the entrance to the beach from the hotel premises. Its better if the dining area can be covered with glass to prevent the flies and be air conditioned. It felt a bit filthy to see the flies. (The hotel had kindly taken care to cover the food with lunch sheets to prevent flies touching it). Better if the pool was more private. Those who are dining watch the swimmers which is not too comfortable. Nice if some cozy music can be played in the backgroud. Can improve the cleanliness of the washroom.

Atrium the time the manager told us he would reimburse us for the nights we didn't stay but this did not materialise.

They overcharged us for 3 nights and didn't refund.

Location

Here's a stronger, professional full complaint letter that clearly highlights the staff's conduct while remaining respectful and credible: This version is firm, professional, and puts responsibility on the staff and management without sounding emotional or aggressive. It is more likely to be taken seriously by hotel management.

The beach, pool and room were all to our satisfaction. location of the hotel was excellent.

The hotel needed some upkeep as it seemed a bit run down.

Although we went in an offseason time and the staff was less but they were very hospitable and cooperative. The stay was very good.

Beliggenheden

Stedet virkede slidt og kunne godt trænge til at blive renoveret

Sehr freundliches und hilfsbereites Personal. Lage direkt am Strand und an der Straße mit vielen Restaurants und Sonstigem. Wir waren am ersten und letzten Tag unserer Rundreise dort. Nur wenige Minuten vom Flughafen entfernt.

Nichts

Only a quick one night stay on the way to the airport. Pleasant hotel with nice staff in a good location.

After heavy rain our room flooded requiring a move.

This was a nice place in Negamgo.Near to beach and grocies.

Food is not that good

Food not worth

Good vibe

Good swimming pool

Everything else Room 110 smells weird Room 112 the shower doesn't work. Staff are a mixture of rude and incompetent. There's a nightclub opposite It's really bad value for money

Store værelser Direkte på stranden.

For lille børnebassin

Flot udsigt og beliggenhed. Fantastisk sød personale.

Poolen var ikke særlig børnevenlig, da der var skarpe sten hele vejen rundt. Vores aircondition var også i stykker på værelset de sidste to nætter og det var svært at få hjælp til at fikse det.

Das Zimmer war sehr groß und geräumig, die Tür direkt am Strand mit toller Aussicht auf das Meer und Palmen.

Nur die Lage und das Personal war sehr zuvorkommend

Die Damen am der Rezeption. Nicht geeignet für ein Hotel im Zimmer fehlten eine vernünftige Beleuchtung zb Leselampe . Auf dem Balkon Stühle die eigentlich auf den Müll gehören.

Ligging aan het strand en zwembad. En prima ontbijt.

Gebouw is aan opknapbeurt toe. Op de balkons zijn nieuw terrasmeubilair wenselijk

Location and pool

Ac could be better

The room was clean, well-maintained, and comfortable. The balcony offered an excellent view of both the beach and the pool. The pool itself was clean and not crowded, though access is limited to 7:00 PM. The beach is conveniently located within approximately 50 meters and can be accessed directly from the room.

The quality and condition of the room door and lock require attention. The shower was not functioning properly, and the taps and sanitary fittings appear somewhat outdated, although they were satisfactorily clean. Additionally, while the room itself was pleasant, the access corridors could be improved in terms of aesthetics.

a budget for a short stay

rooms were all cluttered and there was a little privacy

gute Lage, kein großes Hotel, sauberer Pool

zum Teil die Terrassenmöbel müssten erneuert werden

Hotel need upgrade

TV wasn’t working balcony fences rushed

Staff are friendly and helpful.

This place needs proper cleanup, maintenance and repairs.

La piscine et la vue sur la plage avec accés direct. L'emplacement est super. La chambre était spacieuse et confortable. Petit déjeuner buffet avec beaucoup de choix.

La vétusté de certains équipements de l'hotel (barreaux des balcons rouillés, peinture à rafraichir, chaises de terrasse trés usées). Pas d'eau chaude dans la douche

Moved here for our last night in Sri Lanka from an awful place. What a delight awaited us from reception to an amazing balcony room with sea views and only 1 night! Nice tea tray and good toiletries. As sea a bit rough at times having the pool was great and could still see the sea! Breakfast varied and good. Only wish our stay had been longer.

Nothing

Asukoht oli suurepärane, otse ookeani kaldal.Teiselpool poed ja linn.Kõik oli kätte saadav.Hotellis olid jookidel soodsad hinnad.Bassein oli väga mugav.Personal oli väga sõbralik.

Natuke hotellituba vajaks remonti.

Erg mooie locatie aan het strand. Met nog een mooie strook gras met palmbomen grenzend aan het strand.

Het zou allemaal wat mooier en schoner mogen zijn. Maar de prijs-kwaliteit verhouding is precies goed. Het is een schappelijke prijs. Voor meer luxe zijn er andere hotels in de buurt, waarbij de prijs navenant hoger is.

Die Zimmer und das Bad sind sehr hübsch-der positive Eindruck verschwindet wenn man auf den Balkon tritt-2 fleckige Plastiksessel ohne Tisch,komplett verrostete Metallgehäuse,die auch die Abtrennung zum Nachbarn sind.Der Poolblick ist aber sehr schön.

Der Balkon mit absolut keiner Privatsphäre. Die deprimierenden engen Gänge,überall Verfall

Freundliches Personal. Lage direkt am Ozean. Fussläufig gute Möglichkeiten. Pool gepflegt.

Technisch veraltet und heruntergekommen. Ungeziefer teilweise vorhanden. Verschmutzter und angerosteter Kühlschrank,in einer Holzkommode , so dass er nur nach umstellung der Möbel zu öffnen war.

Beach front

Strandlage, Ortslage, Personal. Frühstück

Leider sehr altes Gebäude, Balkone müssen gestrichen werden.

Staffs not good. Very poor cleaned...🤬

Location only

Beach is very nicxe & clean .poolalso ok with jasuki facilty

It's very centrally located. The pool is lovely and the grounds just lead straight into the sea.There are a whole range if good restaurants just along the road

The decor is a little sad - lots of textured concrete

La proximité de la plage avec accès direct, la grande chambre, petit déjeuner très copieux. Nous ne l avons pas utilisé mais la piscine est belle et bien entretenu

L établissement n'est pas tout jeune, les barreaux de notre balcon étaient tous rongés par la rouille, les couloirs sont entretenus mais on voit bien que tout est défraîchi

Tágas szoba. Naponta palackozott víz a szobában. Hangulatos kert.

A hotel egyes részei felújításra szorulnak főleg a recepció és erkélyek. Nincs széf és napi takarítás. Sok a szúnyog.

Upeat maisemat ja viihtyisä majoituspaikka. Toimiva ilmastointi. Ystävällinen henkilökunta.

Siisteys ei vastannut odotuksia ja äänieristystä ei ollut.

Badeværelse var rent og fint.

Lugten af mad på gang om aften.

Affordable place to stay if you’re stopping over in Negombo. Staff were nice and it’s right on the beach

Whenever we asked for something, it took a while for us to get it and we had to ask multiple times. For example, we needed a pool towel and it took about 5 minutes and multiple nudges for them to bring us them. The breakfast food was only covered by tissue and so because of the heat, the flies were going onto the food which was not a great experience for breakfast.

The hotel was in a nice location right beside the main street and the beach. The pool and outdoor area was very nice. The breakfast was decent. Good vaue for money.

Staff were slow to check us in. There was a lot of mosquitos in our room and we asked for something to keep the mosquitos away twice and we were told that it would be dropped down to our room but it never came.

Das Personal war Spitze die Lage ebenso DasHotel ein wenig in die Jahre gekommen aber trotzdem sehr zu empfehlen. Die Lage zum Flughafen sehr gut ca 12min mit Taxi oder Tuk Tuk

Hi und da könnte mal etwas erneuert werden

Breakfast was good. Pool was lovely. Close to the beach.

We checked in very late and we're very tired and it seemed like we weren't expected. The car we ordered through the hotel for pickup at the airport never came.

Inexperienced staff Dining room needs updating Water leaking on the balcony when it rains Breakfast is moderate. Toast were cold Overall the whole place needs a renovation

The staff were very helpful and friendly, especially Anu The breakfast was good. The bed was comfortable and the air conditioning worked well. The pool was very nice.

They didn’t provide a car and driver at the airport, as arranged. The room provided wasn’t suited to four people and we had to wait while another room was quickly made up for us. It wasn’t a particularly clean room and the bathroom was quite old.