Eight Hotel Portofino

Todo!

Nada!

Die Dame an der Rezeption war fehl am Platz.

We recently stayed at the hotel from Friday to Monday and had a mixed experience. The strongest aspect of our stay was undoubtedly the staff. Everyone we interacted with was courteous, professional, and genuinely helpful, and their attitude made our stay more enjoyable. Unfortunately, there were several issues that we would not expect from a five-star property. We were assigned a room where it was impossible to take a shower standing up in the bathtub because of the heavily sloped ceiling. Considering that the room cost around €1,500 per night for Friday and Saturday, we expected accommodation that matched the price and category of the hotel. The hotel did offer us the opportunity to change rooms starting on Saturday. However, after already spending one night, unpacking our luggage, and settling in, moving rooms would have caused considerable inconvenience. In our view, guests paying these rates should not be expected to deal with this type of disruption. Another disappointing incident was that my wife’s pajamas disappeared during our stay. We assume they were accidentally taken away together with the bed linens during housekeeping, but regardless of the cause, it was an unfortunate experience. Overall, the location and the staff are excellent, but the room allocation and housekeeping issues meant that the experience did not meet the standards or value we expect from a luxury five-star hotel. We hope this feedback helps the management improve the guest experience.

Emplacement et le personnel

Junior suite sans machine à café ni une bouteille d’eau pour l’accueil. J’ai dû payer 5€ ?!?

This was an amazing location and hotel. The staff were so kind and helpful, especially Nicolo who gave us the best recommendations and wanted us to feel the most comfortable here.

🙏

🥳

Verassend hotel van binnen zeer mooi, wat je als je buitenstaat niet verwacht. Zeer goed ontbijt.

Parkeren is wel een probleem. We waren op doorreis dus prima echter je moet hier geen week zitten in deze plaats. Zeer klein niks te beleven. Dan kun je beter een plaats hiervoor nemen. Meer stranden, hotels, restaurants en winkels etc.

Das Interieur ist top Design das Frühstück ist so vielfältig und frisch - toll

Super gute Lage schönes Hotel . exzellentes Frühstück Buffet und sehr freundlicher kompetenter Service

Kamer deluxe was goed

Geen tuin geen zwembad geen terras geen balkon

Staff organizzato e molto gentile , la struttura e’ piccola ma ha tutto il necessario ed è ben arredata, profumata, moderna. La colazione l’ho trovata fantastica e la sala e’ molto graziosa. Stile curato e attenzione al cliente. Al mio arrivo ho avuto un upgrade ed è stato molto gradito. La navetta a disposizione e’ un valore aggiunto così come la spiaggia a paraggi, fantastica .

Tutto e’ stato perfetto.

Location and decoration only, you overnnight in a chic room, and easy walk town in 3 mins, thats why you pay that high amount

Very poor breakfast, with one or none waiter, rooms are very cold in May, dont except a 5 * Hotel,

Location and they upgraded us

Nothing

Just to echo some of the other reviews. If you get a good deal, by all means stay here, but if you are paying $800-$900 per night, just don't expect to get a 5 star hotel. Spa and garden were closed during our stay, but there was no warning on the website or anywhere else until we arrived. Our room was small without much room for a 2nd suitcase. Balcony door wouldn't shut all the way. No amenities like tea or coffee in the room. Breakfast buffet was nice, but had to pay to get things off the a la carte menu which just felt cheap. I think if we expected a 3 star hotel, then we wouldn't have been so disappointed in what we were getting. On the plus side, service at reception was good and it is a very short walk down to the water.

Bello,da ripetere 😘😘

Staff was ok, polite

they said they upgraded our room and received a poor quality backup room, very cold, at the last floor, tiny, with tiny bed... i have stayed at 3 hotels, all 5 stars in Italy and they all claim to offer upgrades but that is not true all the time..

Превосходный отель с прекрасным расположением

Нет

للأسف التجربة لم تكن كما توقعت. السعر مرتفع جدًا مقارنة بمستوى الفندق والخدمات المقدّمة. الغرفة عادية ولا تبرر هذا الثمن، والفندق لا يستحق التقييم العالي الذي حصل عليه. لا أنصح به لمن يبحث عن قيمة حقيقية مقابل المال

From the moment of arrival to leaving, we felt warmly looked after with exceptional attention. The hotel is in a wonderful position in that you do not need to use a car once you are there as everything is workable. Charming little Paradise on the edge of everything in Portofino.

Clean cute boutique hotel. Great staff Very detailed

Hotel room was okay. Needs renovations.. bathroom shower head set up creates a water mess. Check in with Aziz was wonderful tho, staff overall in both locations were great, def made the stay better.

Hotel 8 in Portofino? An absolute nightmare. I booked a room for August 9th to 12th through Expedia-my mistake, meant September-but Expedia was a dream, trying to fix it. Amanda, the reservations manager, and Ermis, the resident manager, though? Total stonewall. They hit me with a no refund policy lecture and zero flexibility. After heated emails, they finally agreed to switch to my September 9th to 12th dates, but-get this-wanted another 3,700 euros on top of the 3,200 euros I'd already paid, claiming my original room was unavailable and I'd get a fancy one. I checked online, and the same room was still bookable for less! Called them out, and they just doubled down, refusing to budge. Now they won't even change my dates. TripAdvisor reviews echo this-others call Hotel 8 dinky, poorly located, and overpriced for Portofino. I'm visiting in September and will see it myself, but for now, steer clear of this place unless you love getting fleeced

Location, cleanless

My husband and I stayed at the Eight Hotel in early July 2025. The hotel was AMAZING. We were in a Deluxe Room, recently renovated with high quality finishings and designs like the White Lotus. The luxurious black marble bathroom had dual sinks, and a heated floor. The location is extraordinary, just 2 blocks from the port/pizetta. The shuttle service to the beach was very timely and comfortable. The beaches are a 4-5 minute drive, and all three main beaches (Dior, Dolce, and the Eight are all next to each other). Breakfast was good. The guests appeared to be mostly couples. The staff were nice, especially Ricardo. This is a boutique hotel with 8 floors. I think this is the best Hotel in Portofino, a true 5 star boutique hotel, if you do not want to spring for the Splendido. The Eight hotel is a one hour drive from the Genoa airport, given the roadways, and the taxi cost is around 175-225 Euros. There are no Ubers in Portofino, so taxis are the only possibilities. I would stay at the Eight again, either in Portofino or other Italian cities where the Eight has hotels.

The rooms are nicely appointed although I had some mild issues with the plumbing at first. I am not a fan of half showers, but that is common there, especially in older properties. The one caution in the bathroom is the height of the tub above the floor...it can be a bit dangerous as the floor appears to be a couple inches lower than the tub bottom...just a small warning in my particular room. Lobby is lovely. Breakfast is very pleasant and the staff works hard to make it so. The air conditioning is slow to get cool, so extra steps like closing the blinds and and sealing off the bathroom was needed as the bath had a sun filled window. Elevator is quite small but works well. Steps are open and easily used. the only terrace is at the top of the hotel. Not particularly useful. No bar, No view. Local transport to their other hotel on Paraggi beach is excellent. Clean up staff are up to the task. Location is fine...short walk to the harbor at Portofino. Nice tv and room amenities. For the rate I might have expected a bit more than provided, but overall a very nice hotel in a lovely little part of Italy.

The hotel is beautiful. Small and intimate. The location is perfect within easy walking distance of everything.

Just had two nights at this fabulous hotel and wish it was longer! The attention to detail everywhere is amazing. Just a short 5 min stroll into Portofino harbor with all its shops bars and restaurants and then to return to a little slice of heaven. The bed was so comfortable and the room so quiet. The breakfast is absolutely fantastic with a range of everything you could wish for all exquisite the fresh bread was still warm! The Dyson hairdryer was an extra touch of luxury. Definitely hope to return one day.

Just had 2 nights here. Absolutely beautiful hotel within short walking distance to Portofino harbor with all the restaurants and shops. The attention to detail at this hotel is incredible. The breakfast buffet is amazing with huge variety of choices fantastic warm bread and pastries, everything you could wish for. Dyson hairdryer in the room was an extravagant touch and dried my hair in 10 min instead of 20! Definitely hope to return one day!

Very well styled. Stunning condition. Aziz in reception was excellent.

No gym.

If you’re looking for location right by Portofino Marina then this is your place. There is NO shower in the rooms, only a huge tub with old style faucets, this was a huge disadvantage. The tussue box in the bathroom was empty. We weren’t given the WiFi password at check in until we called to ask and we also did not receive the free spa service and we weren’t offered any! It’s way too expensive for what we got! I don’t recommend staying there. Saint Margherita Ligure hotels are much better with better services and amenities. Also, the breakfast was very poor, no varieties and the toaster oven wasn’t working. I won’t stay there again for sure . Thanks

Nice

If you’re looking for location right by Portofino Marina then this is your place. There is NO shower in the rooms, only a huge tub with old style faucets, this was a huge disadvantage. The tussue box in the bathroom was empty. We weren’t given the WiFi password at check in until we called to ask and we also did not receive the free spa service and we weren’t offered any! It’s way too expensive for what we got! I don’t recommend staying there. Saint Margherita Ligure hotels are much better with better services and amenities. Also, the breakfast was very poor, no varieties and the toaster oven wasn’t working. I won’t stay there again for sure . Thanks

Great staff and great location

No bar or restaurant but plenty nearby

great location

Dirty Balcony and noisy ventilation, impossible to sleep. Room no. 40

Amazing hotel and experience

Fantastic location, staff beyond friendly, has a sister hotel which provides access to a beautiful private beach, staff provided gr8 recommendations, breakfast was awesome, place superb and well maintained. Only plus could have been the room - very nice and modern but could have been a bit larger considering price

Tudo certo. Excelente atendimento

Close to Downtown Portofino

Small rooms and small hotel. The breakfast is bad to be honest.

Loved this hotel. The most beautiful room ever!

The location is great. Nice charming hotel with very friendly staff.

Nothing everything was very good

Pet friendly and great breakfast and good location out of the noise

Great location just outside the main harbour. Very comfortable beds and rooms, and a fantastic breakfast.

Some of the amenities are a bit misleading (e.g. "spa" is just a sauna/steam room).

This is not a 5 star hotel - first there is no gym or spa or fitness. I thought to have 5 stars you need this. Second, no hot water and no one seemed to do much about it. We only had hot water the first day of our stay, then the second and third none and the staff was not very helpful. Third, no restaurant - only some pizzas in the room. And finally staff was not very friendly and concierge was clueless, even made us a reservation for a restaurant that was closed. The room was nice, hotel recently remodelled but the overall experience was negative, and this hotel cannot say they are a 5 star nor charge 5 star prices with this service.

We stayed in the hotel near the main square. Parking was provided and the service was excellent. The room was small but very tastefully furnished. I would recommend this hotel to anyone.

Very small. Friendly staff. Convenient.

Advertised bar was actually in sister hotel a mile away. Impression of garden on photos was totally false. There was no tub & loungers, just a building site with no access. First floor of garden had chairs & was overgrown with weeds. Not told in advance.

Excellent

Excellent staff excellent service very friendly recommend it to anybody I know. Beautiful place so romantic. I really enjoyed it so much.

Great property with 2min walking access to the vibrant bay of Portofino. Their transfer service to the sister property at Paragi Bay is wonderful. Concierge was helpful with bookings of boat tours, etc.

Honestly, do not recommend, overpriced, over-rated (should not be five stars) and no service.

It was tiny, the staff were extremely unhelpful especially considering it was a five star hotel -- for example when we arrived the man at the front desk didn't even help open the door or help with our bags even though we were the only ones there and had a baby. That night the alarm went off twice once at 1 am and at 2 am and no one even apologized the next morning. The room was so tiny it was laughable. We truly do not understand how this hotel is five stars -- it is an incorrect rating by any standard, and so terribly overpriced. If we had better understood the geography of the area, we would have just stayed in a less expensive place in town and received the same service (namely, no service). Do not recommend.

We loved everything about the property. No complaints.

The welcome and staff hospitality is excellent, the hotel is well presented and very new following a recent refit. Location to Portofino centre excellent, we also used the shuttle service to visit the sister hotel and private beach, well worth a visit. The breakfast is superb and staff service outstanding.

The room we stayed in ( Suite) was recently refitted, the shower location is unusual and some distance from the bathroom, this has a clear window overlooking nearby apartments that should be frosted. There is no hotel bar, it would have been good to have a bar / coffee facility for guests.

location

very small room! no kettle or coffee in the room

There were renovation works happening at the property but nothing was mentioned when I booked. The room showed a balcony in the pictures, but there were no balconies in the whole hotel, when I asked staff they said they used pictures from their other hotel in Portofino. In general the whole stay was very average

Wonderful experience. Staff could not have been more friendly and helpful. The surroundings on Paraggi Beach are fabulous. An added benefit is the complimentary chauffeur service to Portofino. Try the Portico taverna for lunch or dinner. Great food. Great people.

location

small rooms

staff was fantastic in every department and at Paraggi. location was great. breakfast was really good fiat shuttle service was convenient.

room had issues. safe didn’t work. temperature control panels was too bright at night. interfered with sleep as did the red blinking light on the ceiling. there was a bad odor on the floor and in the room. water pressure was poor.

Excellent Location Great Staff

The atmosphere

All was great

We had a lovely stay here, just 1 night. The staff were very pleasant, the hotel was clean and the breakfast was lovely. A little strange that scrambled eggs were included in the breakfast but any other type of cooked eggs, ie poached required a supplement! The parking at the hotel was free but very limited, however there is a large public car park nearby which we decided to use as we had found a parking space there ( of which there were few available ) and the hotel advised we would have to vacate any parking at the hotel the following day when we checked out. We planned to spend the day in Portofino after check out so this seemed to be a better option. This was our second trip to Portofino and we thoroughly enjoyed it.

There was no view from the room at all, we had a small balcony area with a wall covered in greenery in front of the window, so the view was just that!

spacious and comfortable but could of had a better view from the windows as it’s a suite but still fantastic

view from bedroom windows looking at other buildings

Beautiful property with a uniquely-designed room and stylish Mediterranean features. I loved the screen doors that could be left open for fresh air, and the double-sized jacuzzi bathtub.

Safe was difficult to operate but staff was ready to help.