Club Mahindra Madikeri Resort and SPA, Coorg

Ok

Everything

Location and facilities

Check in and out bit delayed, rest fine

Reception

Everything is commercialised .the interesting thing is at a coffee land u don't get served authentic filter coffee as an option. But tata bistro machine coffee option only.. Second big point is check in check out is right from valet parking this is a big flaw in design .gets crowded n would see like guests waiting at a govt office or chowltry.

Breakfast, lunch and dinner were excellent, if anything I would like more family fun activities even during the day time, Pool could be temperature controlled as well..

Some common bathrooms were dirty and could be kept clean

Great Experience

No comment

Staff was friendly Kids activity

For kid activity pricing was high

The property is at a great location. The food at the restaurant was high quality. The breakfast buffer especially was sumptuous and will leave you wanting for nothing more. There were creative activities like pottery painting for anyone interested. The staff were polite and courteous.

There was a dj night on the two nights we stayed. The music was so loud so that we could hear it from our rooms. We avoided going near the reception/restaurant area during the dj because the music was unbearably loud. The whole point of going to a calm and quiet place to enjoy nature was lost. I suggest that either the dj event is cancelled or moved to an indoor place with soundproof doors so that the rest of the guests are not bothered by this. The seating at the a la carte restaurant was not well managed. On multiple nights, we had to wait for a long time to be seated even though there were empty tables.

Authentic food and overall ambiance of the property

Nothing

Nothing

Everything in this property is not likable, they dont even have plates and steel cutlery for food served in the room and its packed in paper bags and paper plate is given.

Nothing

Not worth with the price

The setting in the midst of forest, large rooms, clean linen and towels, friendly staff, a good activity center, excellent buffet restaurant for all 3 meals,buggy service to transport from and to the room from various points - quick and polite

The property is about 25 years old and age shows in the interiors. A face lift with modern bathroom fittings would make this a super 5 star property

The size of rooms and the ambiance

Breakfast was strictly ok. One thing available one day but even for small kids not available the next. Even after requesting toilet fixing, it was still smelly.. water logging in shower. Not things I expect from this level of a resort

Nothing

The bed is damaged and over priced

The property has been maintained beautifully, the food was good as well. We tried a few of the outdoor activities which were great as well.

Rooms should’ve been upgraded. Bathrooms especially with the fittings and the water accessories it was too old.

No value for money

Nothing much waste of money

Ambiance and the whole property

No map plan is there

Not worth for money

Room hygiene facilities n Food

PROS: Location of the resort is very near to city. They keep forest area intact and very lush greenery around. Services are good. Break fast has many varieties. Clean and good services. Safe place for family.

CONS: Rates for the rooms are very high. All furniture s are very old may be 30 years. Paints at rooms are coming out. Window curtains are dirty. We see bigger cockroaches at room. Looks they are not pesticide frequently. Not for old age people, they have to walk more and also there are no ramps for all buildings. Out of 3 pools only one pool working. Too many people approaching you during check in, which is irritating, asking for many questions like where we are coming and etcc for personal information's. Activities are toooooo costly, no one using. For Club Mahindra members separate premier rooms reserved which is disappointing.

Liked the property, location, spacious rooms

The quality of Breakfast, the plumbing in the bathroom

Perfect for family

No comments

Contact number given by booking . Com was not working , pls make sure they have appointed staff to guide us to the property

No contact number , food hall was crowded for breakfast

So close to nature and its surreal

No breakfast included even with a hefty price for a days stay was disappointing

Balcony

The housekeeping team is doing a good job in maintaining cleanliness, but the washrooms need renovation. The old taps, closet, and wash basin should be replaced, and the washrooms could be made a bit more spacious, especially considering the rates charged. The owners should also focus on improving the quality of food. While some items are good, the variety is limited, and certain dishes are repeated too often. There is no heated swimming pool, which would be ideal in such a cold location. None of the rooms have air conditioning, as the weather remains cold throughout the year. For the price being charged, guests deserve better quality and comfort. They don’t even provide sealed bottled water, and the bottle caps are often stained. They only give rolled tissues upon request, no facial tissues are provided otherwise which is not acceptable for a property in this price range. In rainy season a big no to this property.

Very big and comfortable Very good fitness centre Very good hospitality at front desk particularly Sruti madam cooperated out standing

Please don’t allow any booking agent with out break fast. We are the regular travellers and no where we have faced this problem, even though we have paid ₹65000/-, we didn’t have a break fast

Its really bad, we are struggling to get net fixed in our room almost 3 hours and then they shifted to another room

Maintenance of property is good and so was the breakfast spread.

The rooms and not good and not maintained properly. Sinks are not clean and taps leaked.

Disappointed – Late Night Construction Ruined Our Stay We stayed for one night, hoping for a peaceful getaway from the city. Everything was good until the night. We had a nice spa and the property was great. Unfortunately, our experience was anything but relaxing that night. I was abruptly woken up at 12:30 AM by loud construction noises that sounded like welding or drilling—so intense it felt like it was happening right beside my ear. I was shocked that the hotel management would allow such disruptive work to take place in the middle of the night. Despite trying to ignore it and fall back asleep, the noise continued. I had to call the front desk twice before they finally took action. The noise only stopped around 1:10 AM—well past the time anyone should have to deal with such a disturbance in a hotel. This completely ruined the peace and rest I came here for. A truly disappointing experience from a place that should prioritize guest comfort and tranquility. Pros: Breakfast Buffet( Paid), Spa, Property, Amenities.

Property is at nice location . Liked the natural surroundings. Food was good. Climate also nice

Washroom toilets were ok no proper water pressure Fridge was not working and tv also not working.

Room service was very poor .

The room service was poor

Loved the location and the resort landscape.

Food was expensive!

The property was not good looks like home stay no neatness and no have proper service

Nothing except food BBQ

Wonderful stay

Location, rooms, facilities inside rooms.

It is over priced. Toiletries (shampoo and moistures) were not a good quality. Over priced including food, games, adventure activities. It took around 45 mins for check-in even we had late check-in. And after 30-40 mins of check-in we got the luggage in the room.

Activities evening event and plantation

Food was average, it was too crowded and staff were pulled every where and looks like they were tired.

The environment within the resort campus | Ecosystem that mitigates heat even during peak of summer | Excellent hassle free check in and check out processes driving great experience |

The prices for some activities like cycling tour conducted by Happy Hub and restaurant food prices are exorbitant. Need to keep the prices at a reasonable level.

The view

Old rooms and food was horrible

The way the staffs cooperated with all the request during our stay

Very well maintained, beautiful and serene property

Very peaceful, situated in the hills in the forest with lots of trees - and a coffee plantation although we didn't have time to visit that. Lovely walkways around the estate, and the offer of golf buggy to transport less mobile people to their accommodation (referred to as cottages but actually small apartment blocks). Being on the balcony was like being in a treehouse! Kitchenette contains basic equipment, useful to have dining table and lounge area. We only sampled the a la carte restaurant but the food was good, and breakfast there (served at the table) included lots of fresh fruits. The hotel has solar panels and has won awards for its approach to environmentally friendly practices. Worth knowing that the hills are much cooler than other parts of India so warm clothing needed especially in the restaurant at night!

The only pool we saw (though there is another one) was quite dark, and closed even at 4pm due to having no lifeguard. The briefing on timings and restaurants (there are 3 in all) was very inadequate - we asked the receptionist 3 times to clarify/repeat as her English was unclear, and she rattled off her introduction as she walked up the path to take us to our room, slightly ahead of us, so we could not make out everything she was saying. At no point did she tell us that our breakfast included in the package was to be taken in a particular restaurant, so on checkout we were asked to pay for the a la carte one. This charge was waived, after a bit of negotiation, when we queried it. All the information in the room, and the menu in the restaurant, required using QR codes - a fiddle reading on phones, especially in the restaurant to scroll back and forth. Some of the staff have less command of clear English than others. The high ceilings of the traditional wooden roof made the restaurant noisy, especially with muzak playing a bit too loudly.

Great location & property

We were made to juggle between rooms two times until we got a proper room minus all the loud maintenance activity noise from an adjacent room. Though we were supposed to check in at 2pm, because of these issues we could finally check in at 3:30pm. Restaurant food quality was very average!!!

Kids will have a lot of activates to do and they will enjoy the most.

There is nothing to like , they are looting people showing fake videos and photos on the internet.

Great Location Courteous Staff Clean Room. We stayed in Studio. (Studios have all kind of utensils 🙂) Small Sit out.

For people who need a good WiFi, the speed was slow, although the network was strong in the room.

The Location and the ambience was really nice. The staff were absolutely helpful being warm and cordial. They upgraded the room and my special request was catered. The Food was also nice. Especially the native indian dishes.

The rooms are a bit old. Cabinets needs attention, they smell dust and mold. A thorough cleaning and a topcoat application should make it rectified.

Property has lot of greenery and good spread with lots of variations for walking . Birds are plentiful. Spotted the Whistling Malabar Thrush. staff is polite but clueless beyond their assigned duty

breakfast was not upto the mark: 1. most items were like idlis,upma, baked potato were served cold and had to be pointed out to manager. 2.curd was tinge of sourness. 3.live counters were repeated every day 4.Manager approved breakfast start without verifying the contents if they are hot or not 5. Nobody had any idea about what can be done in Coorg beyond the walls of the resort. most unhelpful and only want to tell what is on resort. Like no one knew local treks/ trails or sight seeing points of Madikeri

Standards maintained and comfortable

You need air conditioning in summer . Temperatures in the post climate change world in Mercara go up to 36/37 C

Good location

If you are not a club Mahindra member , one is paying too much for the room stay (not worth). Food is good but ofcourse costly compared to other good hotels around. They donot give you any discount on food /drinks as mentioned in booking.com booking. The property can be better maintained .

Excellent location - beautiful resort with lots of wonderful greenery. Kids loved it and lots of things to do inside as well.

Food is quite expensive , the spread was good but not exceptional . Staff were unaware one of the preparations had egg so one of us had a bad allergic reaction . So be careful if you have allergies

Excellent

Food is not that much.

Location and staff

Cleanliness.. there were cockroaches in the room

good

steep roads

Their breakfast which they gave has a compliment seems a bit good nothing else is good. Even the staff behaviour is not pleasing

It's not at all worth for the money. Very poor quality rooms and they charge 9k per day which is utterly waste. Even a normal hotel will have more quality than this. We r totally disappointed ☹️. They have so many extra facilities but they do charge for every single games. Even they charge for gym. Paying 9k per day and not using other facilities seems to be rediculous. Not upto the mark.

Nothing

I had utter disappointment while staying in this property, during my stay there were multiple power cuts , staff had a very casual approach and no where they were customer centric, food was below average , location was good . Management needs to focus on training staff , shall never stay in this property. Overall experience was pathetic.

Very friendly and helpful staff; location

The bathroom consistently smelled damp and not fresh. It was also very small- more like a 2 star hostel, nowhere close to a 4 star property. The pictures of the room on booking.com were a tad misleading- Will send a more informative note and pics later.

Location and facilities. Spacious rooms. The rooms can easily accommodate 3 adults. Buffet spread was good it covered both local and international cuisine.

Maintenance. The rooms need to be maintained. There was water leakage from the ceiling in our toilet above the w/c. The property offers some exciting adventure activities which are charged separately. Excursion packages are also charged at a premium.

It had good infrastructure but needs more facilities for tourist / customer to commute with in the complex during rain i.e more umbrellas , cars , etc

I was NOT given the GST invoice during check out and even after a month of departure . Very poor service with respect to handling problems at the reception , sometimes no internal telephone work , putting the tourist in problems of communication with reception / restaurant.

We liked the lavish breakfast, spacious and comfort of the bed.

The bathrooms were filthy, there was no AC, check-in takes extremely long. The entertainment area was not maintained to global standards. The pics we saw when we book were not the same when we checked-in and were shocked to see the room. Food is EXTREMELY expensive.

Too noisy; Natural cricket noises from the woods are loud but acceptable; However noise from daily events (music/ trivia nights etc.) were too loud even from the cottages; Check-in process was inefficient; Too many front desk clerks with focus on selling their membership/ activities rather than providing a good check in experience

The trees and the birds, and flowers. Nature...

The food made my stomach upset. The rooms are comfortable but not sound proof. We could hear the neighbors at midnight talking in their balcony. We could also smell their smoking in our room, so did not had a pleasant sleep. The umbrella got stolen from our car when it was taken by the valet.

The Property and the location, yes we loved the rustic look and the whole property especially a walk around the resort is an awesome experience mostly coz of the Geography and the way its placed.

1) Dining Facilities 2) The Room was spacious but it looked run down and not up to the level of a five star at all, it looked more like a Air B&B. 3)Staff is not very much up to the point they looked really not motivated. 4) Everywhere we ask - Only for" Mahindra Members " we might as well stay in a hotel next time

The food was good. Sushma and Rohith at the reception were pretty helpful

The buggy staff didn’t stop inspite of it raining heavily. They even saw we a small kid with us and didn’t respond to us. The house keeping staff was pretty laid back and weren’t that responsive. The rooms were full of moisture and mold. We understand that the property being in the middle of the jungle moisture would be there but the hotel could at least put in moisture absorbents in the room they barely cost Rs.150 per box on Amazon . The room was smelly and night the smell of fungus was so bad that neither me nor my 2year old could sleep. With one heavy rain our bathroom walls were wet when we didn’t even use it. Level -2 was horrible and a nightmare. We then requested them to shift us to the ground floor room which was slightly better. Also because there were no mine leak water and we had to drink the so called treated water from the tap itself, my daughter got loose motions. We went for my daughters 2nd birthday and it was a nightmare holiday.

Staff behaviour. Forest look

Location and warmth of the staff.

Food was horrible.

Location, food, and environment. Activities. Staff behaviour

Location

Exorbitant delay during check out. Need to improve the check out procedure. Still practising the old method. It took one hour for us to complete the check out procedures.

The property was brilliant...The rooms were extremely spacious and a beautiful place to relax.

The staff were not responsive. We had to call the reception 4 times for them to give us a wifi password. We had to beg for all the basic amenities like the dental and shaving kits, iron, slippers, coffee packets, etc.Paying almost 80,000 for two days, We surely didn't expect such treatment. Overall, not value for money but a good property.