Crowne Plaza London - Kingston by IHG

I did not have a balcony in my room. Overall my stay was not that great. This was definitely not a 4 star hotel. I stay quite regularly at many Crowne Plazas, and this one was lacking considerably. From the poor reception behaviour when I arrived, food at breakfast was not to the same level as others in the group. Common areas were dirty. Lifts not working. Overall poor this would be more like a 2 or 3 star.

Body wash in shower had not been filled up

The door to the balcony didn’t close properly - room was noisy as a result Not as close to HCP as advertised

Very comfortable and clean

Friendly and helpful staff. Good value breakfast with freshly cooked items. Comfortable room.

Nothing to complain about. Works well ... smooth check in and check out. Car parking no problem. Hotel generally in reasonable condition and clean. Room comfortable and clean - good powerful shower. Buffet breakfast good.

Great service from John on reception. Room was clean and modern for a standard room. Tv included ability to cast from phone which was ideal. Lovely overnight stay. Will definitely stay again. Some cons, AC could circulate room a little better Link to restaurant menu didn’t take me to correct site so couldn’t view menu from room.

The property was fine but the breakfast was only average and the coffee was awful.

Nice hotel and nice staff. Cannot fault anything about the place

Lovely hotel. Newly furnished and the staff were amazing. Very friendly team who couldn’t do enough for you. If you asked for it, you got it. Extras at breakfast, no problem. I will deffo stay here again when next visiting the area. Tip:- drop luggage off at hotel reception before parking car at the rear.

comfy bed, very clean and friendly staff. next to the river, very peaceful

Clean rooms, helpful staff at all hours, gym room could have updated weights but overall great

The room and hotel was awesome, however when I checked in I thought everything was good until I go to the room that was given to me, I swiped my key card to go into my room and immediately got yelled at because they gave me a room and key card for a room that was already occupied, in all of my travels and stays across the world this is a first! All the staff said to me was, oh sorry, this is something I considered a very big deal, in some places across the world you go into someone else's room, you might get hurt! How a room that is already occupied and gets given to someone else is just crazy!

So clean, breakfast and dinner wonderful, beds so comfortable, and the staff deserves a 10 for meeting our every need.

Clean, modern and comfortable. Very happy to stay again.

Lovely location with rooms overlooking the Thames…20 minute walk to town centre.

Good value and service

Unfortunately, despite mentioning the faulty air-cons to reception immediately on arrival and again later that evening, no remedial action was undertaken. I am waiting to hear if there will be a refund.

One lift out of order, stairs dirty as work going on and pest control in action… told not to use them, glasses and crockery left outside bedroom doors for far too long, no hot water only option for tea available at breakfast. However, staff very friendly and helpful, room good, bed good, breakfast good.

Great price compared to others in the Kingston upon Thames area, bit of a walk to Hampton court but that was our choice! Good night sleep.

Clean hotel and business hotel

Convenient

John on reception was exemplary, so helpful, professional and greeted us with a huge warm smile. He is a credit to the company. Our room was spotless. The bed was fabulous- did not want to get up as soooo comfortable. Great, powerful shower. Quiet surroundings.

We had a room with a balcony and river view which was very nice. Good breakfast. Parking a little walk away from hotel lobby. Rooms clean, comfy beds.

Great location and affordable accommodation, Nice river views. Staff are friendly and accommodating.

The hotel was fine, but nothing spectacular. I was given a room on a low floor next to the garbage and a busy street, so was woken up when the trash was collected early in the morning or a loud car drove by. One day, housekeeping cleaned my room but left no towels. When I inquired, I got a shrug and a, “we ran out.” Air drying, I guess. Bed was comfortable, room well appointed otherwise.

Staff were fantastic - icing on the cake!

Parking is too far from the building. Breakfast on Sundays 730-930 is excessively early!!

Very friendly and helpful staff and a very comfortable room. Excellent value.

Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails.

Excellent 4 night stay.

Bed was shocking! Sunk in the middle, no shower gel, room service was a joke and overall very disappointing and NO I would not recommend

The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and there are no vending machines for bottled water or snacks when everything else is closed. The staff were using the pandemic excuse. But I have no idea why the pandemic would affect the opening hours of the bar. Breakfast was buffet style with a good selection and freshly cooked.

Parking - not good. And thats the first impression you get of the hotel

Good breakfast!

Everything was fine the only things I was not happy with it was parking because was behind the hotel.

Staff fabulous

We only stayed one night but our room was lovely very clean and had everything you could ask for in a room . If I had to stay anything negative it would be that we had a balcony but nothing to sit on, other rooms had tables and chairs but for some reason ours didn't, it was a lovely morning would have been nice to sit out with a coffee and watch the boats on the river

Very clean, very friendly, great breakfast !! Rooms were lovely and a proper hotel !

Good staff attitude, good breakfast especially towards food allergy. The clealiness, could be better. Dirty linen, cobwebs in rooms. Used glasses in the room. Some rooms had no tissues, Coukd not use onenof the beds as nonl linen , no duvet cover despite asking for one.

very overrated hotel - expensive for what you get and beds uncomfortable. Did not like fact of the £50 up front hold charge on credit card - still not cleared bank after 7 days!!!!

Can't fault the reception staff. Nor the bar staff for that matter. All very cooperative and friendly. I hope the hotel recognises these valuable qualities and give them all a pay rise. PS. The plug in the bathroom sink represents a significant initiative test. But the the leaver to release the plug is hidden directly behind the tap and so out of sight.

Need new tv and channels , bed is decent like the bathroom / toliet layout feels expensive

Excellent location friendly service. You must use the hotel restaurant the food is as good as any 5 star restaurant a real hidden gem!!

Room very small had to go down side of bed sideways , bath chipped shower came of the wall while using and glass doors to bathroom lacked any privacy . Breakfast dull and poor quality ingredients . In all not 4 star and over priced .

Nice enough twin room but it did not come with all the amenities mentioned when I selected it… no tea/coffee machine just a kettle, no safe or sofa bed and no outlook , though room with “ city views” was detailed; to be fair an adjustment to cost of stay was given when I pointed this out at checkout. Staff were lovely and friendly

Lovely hotel, we stayed in the king club room, with views of the river. A very good sized room, with a good room layout. Would definitely stay there again.

Good location for where our race event was taking place. Near to river & all Kingston town amenities. Staff were friendly & polite. Not a great dinner menu for anyone with food intolerances but they did produce some non descript, bland chicken & vegetables

Clean, comfortable accommodation, with all needs catered for. Well located for pleasant riverside walk to Kingston (40 mins)or short bus ride to Esher) On site free parking is a bonus

We booked a room in this hotel for the view. When we arrived we were given a very dark room with a small window, no air to breathe in this summer weather of temperature 24. We had to request a better room . The lady gave us a better room with a slight resistance. We paid £129.90 which was a good price . We were disappointed been offered a poxy room in the first place. It should have made it clear the price for different kind of rooms on the website.

Bed very comfortable, staff lovely

Location excellent for what we wanted to do. Bit surprised there was no wardrobe in the room though x there was a narrow cupboard with an ironing board in.

Nice hotel. Quite a small room but functional and comfortable. Very clean. Good service. Covid restriction meant I didn’t use any facilities, restaurants or room service. Good location, 2 mins walk to the Thames, 10 mins walk from centre of Surbiton or 30 mins from Kingston.

Very enjoyable stay after a stuttering start. We were not happy with the room initially allocated, but this was changed and upgraded very quickly when we alerted the Crowne Plaza staff. Good views and excellent room service breakfasts. Covid restrictions meant the the atmosphere was flat, but there is nothing that could be done about that. Covid precautions were excellent.

The staff have been superb in making sure I have been well catered for and looked after.

It was a calm night, the staff were very professional. Would recommend.

Location ........ .............................location

Water ingress through the ceiling at 4am in the morning. Offered free breakfast but we had paid for that already. Then 2 complementary Drinks. Overslept so missed the breakfast. Think another night offered free of charge Would have been the minimum offered. That said staff are very professional and polite

Our stay, in-between our house sold & moving on, was comfortable & had everything we needed. The staff were excellent & on hand to help when needed. Food offering was very good. No complaints & would definitely stay again.

Vey comfortable

Very friendly staff

Great hotel. Only problem is the Parking. Not ideal. But good location and nice staff.

Staff very friendly and hotel very clean. Ideal location

We had a great stay in Kingston,the hotel was about 40min walk into town but a pretty walk beside the river

Staff were friendly and happy to help.. due to covid restrictions there wasnt the usual info in the room but staff were happy to answer any questions u had. The hotel location was in a good position for the river walk so i will definitely use this hotel again

The hotel was clean and the room was perfect with a balcony overlooking the Thames ! A real treat.

Badly organised. Breakfast is was a free fall. Unhygienic self service buffet, staff serving tables and making coffee with masks just covering their chins (!!!), no manager in charge to speak to. Zero COVID regulations.

Air conditioning was poor, no safe in the room when they clearly advertised there was and the night receptionist was very rude...

The highlight of my stay was the lovely, friendly helpful receptionist, JEA. I understand the covid scenarion, but its disappointing that the room isnt cleaned or even the bins emptied during a 3 night stay

Extremely clean and very comfortable

Was initially put in a disabled room and had to change. The bath didn’t work. Location isn’t great Other than that it is really clean and nice inside.

I had trouble finding the wardrobe, food in the restaurant all seemed spicy, even the coleslaw but.. the staff were excellent - especially Daniela and Arraditta - thank you And what a great location for Hampton Court Palace And Surbiton train station

We had a comfortable one night stay. We ate at the restaurant for dinner, the food was good quality and the staff were very friendly. Breakfast let things down - you’re supposed to ‘Grab & Go’ your pre-ordered selection during a 15-min timeslot, but my husband ended up hanging around for 30 minutes with other guests, which defeats the whole point of the system. They should just drop the breakfast bags off outside the rooms when the food is ready, it would be more efficient. We had ticked white bread for our sandwiches but got given brown, so what’s the point of having options on the menu if they’ll be ignored? The fridges have been removed from the rooms and there was no milk for hot drinks, but there was also no option for choosing hot drinks on the breakfast menu. We understand the Covid-related processes are new, but some better organization seems required. Apart from the breakfast though, it was a good stay in a handy location by the river and we would stay again in need.

Lovely modern room excellent friendly staff and hotel generally in a very convenient place for everything.

Hotel was lovely and clean. Staff were very accommodating and friendly.

Good stay the staff were excellent. Disappointed the bath and shower controls were defective and couldn’t take a bath

No tea/coffee maker or satellite channels like described from the Room! Room looked out dated, chip on the edge of glass table, fridge was useless, heating in room was useless! Room service was shocking, bread was stale and missing items too! Plus side, bed was comfortable, food in restaurant was pricey but nice and the staff are great! The owner also has a complete disregard to disabled parking constantly parking in one of the bays! No way is this a 4 star hotel, definitely not worth the price..

Very good. In addition the hotel staff were very helpful & allowed a late check out, no problem.

One night short stay. Very friendly staff food was great and room was clean and comfy

Visiting family

Friendly staff, nice bar area. Fitness room adequate

Close to the party we attended and had everything we needed

Worst night sleep at a hotel ever, the bed was so worn i rolled into the middle in a massive dip and the pillow has given me a trapped nerve in the neck.... will never book a Holiday Inn again. Oh and the parking, there isnt much its used by the Landrover garage next door....

Very run down , beer bottles in hall going towards room Bath didn’t work very loud heating fan very scruffy hall way

Poor internet hindering business work, poor food options

Although there was extensive refurbishments going on at this Holiday Inn it didn't interfere with the day to day running of the place.

Convenient for a quick layover. We had to check in quite late but the hotel were accommodating and helpful. Clean room with tub. Hardly used the amenities and didn't have the breakfast, but from what we experienced, clean, comfortable and convenient.

While it seems the doors, bathroom and 'furniture' in the rooms have been upgraded in recent times, the lighting is poor and the halls (walls and carpet) are awful. They are dirty, stained and stink. This could be a very nice hotel if they would upgrade the halls and room lighting.

Convenient, value for money, good internet and hot water. Comfy bed.

Well equipped room - friendly staff. Nice bar and restaurant. Room too hot at night!

Stayed at this place a few times a bit better last time. as I found dirty pants Behind the curtains and the room was dirty. This time only the service was terrible. After ringing reception three times . It took 3hrs For some clean towels . Then a knock on the door and handed to me with not a word .

Staff very friendly and helpful. Breakfast great. Next time, make sure the Baileys bottles aren’t all empty! Would definitely stay again.

helpful staff, clean hotel, pleasant stay, was happy with visit

I have requested to change my room three time, my request was ignored. Not very happy

Centrally located but yet quiet . Very helpful and friendly staff

Lighting in our room was very disappointing. While the lights in the bedroom were too dim to read in the evening, the bathroom lights were much too bright. The glaring overhead lights made it impossible to apply makeup properly. A mirror in the bedroom was unlit and too dark to use.

Good

Hotel was generally good but Breakfast was not worth £12. Ran out of things, lots of empty bowls and pans and replaced everything just as they closed the buffet, very bizarre situation. Had to wait for table to be cleared, struggled to get tea and coffee and to order off the menu. Would stay again but never have breakfast here!!!

Room was good apart from the broken shower, but wasn't bothered enough by it to complain, it still worked but the rail that the shower head was attached to was sort of put back in place after someone had broken it prior to our visit. General area was okay, not very much parking available as it's shared with the nearby Land Rover and Jaguar branches. Good and friendly service, it was nice and clean.

Great location, excellent hotel