Grecotel Creta Palace

We booked sea view for 6 nights but didnt get sea view for full stay (only got for 2 nights but then shifted to another room with no sea view at all). Hotel was clean and housekeeping staff cleaned room so well everyday. Food was good too.

Table and chairs on our own patio surrounded by beautifully tended gardens - perfect for the beginning and end of each day - staff were excellent

Great setting and great service Incredible Staff Excellent clean beach with loads of sunbeds

We had an excellent stay for a 4 day wedding. Staff was very attentive and service was incredible! Food was amazing.

tout était au top!

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Property on its own beach. Felt safe for children.

Anlage ist sehr schön, Strand nicht weit entfernt. Familienfreundlich . Fittnesprogramm. Leider die Liegen in der Früh mit Handtücher belegt. Ist leider meist überall so.

The location was very convenient, right in the middle between Heraklion and Chania. The property super nice and clean and safe and the staff very friendly, especially Masia. she was ready to help with any question we have and made us feel like home. We loved the ambiance, kids, parents, grandparents and couples were all having fun . The swimming pools were gorgeous and the beach very nice and clean. The restaurants very nice. the breakfast menu and breakfast area were great! The little market on the property was very convenient. We had a great vacation!

Great hôtel, family bedrooms for 5 are super, and the buffets are Amazing in terms of quantity and quality !

This is a five star hotel and is as slick and polished as you might expect, with staff on hand to help with any and every enquiry or request, and a large imposing lobby and restaurant area. Grassy areas around the various accommodation blocks provide welcome coolness thanks to sprinklers. It's a sprawling complex with a family-friendly feel and also facilities more suited to adults i.e. the bars and Spa. Room location is a big factor in terms of how quiet or pleasant a stay you'll have as some rooms are very close to the small commercial area or the children's swimming pool. Rooms below ours had a direct view (and noise) of the air conditioning fan units behind the Spa. We had a standard 'Bungalow with Sea View', in reality a small apartment in a two-storey block. Although well maintained, decorated and clean, it is apparent that the concrete on the balcony is breaking down, and in the room the bedhead had a hole in it and the 'mirror' surfaces have degraded a lot around the edges. The door doesn't fit properly either, and you can see that other rooms have the same problem, with light spilling out around the doors at night, and sound travelling further than it should. These may seem petty details but for a luxury brand it is poor. A very comfortable bed and quiet air conditioning meant that we slept well in spite of the occasional sounds from neighbouring apartments. We only had breakfast, which was good but not great. Be aware of €15 a night sustainability charge.

perte d'argent

Overrated 5 stars hotel .

Super friendly helpful staff. Beautiful grounds ! Best beaches are south of the Rethymno.

The most wonderful staff you will meet. I felt truly welcome at the hotel. We will miss Christof and Nefeli.

Loved this place, staff, buffet

Friendliness of all staff, lovely location & food, long sandy beach which was lovely for morning walks, amazing sunsets

Wunderbarer Aufenthalt, sehr nettes Personal und gut ausgestattete Zimmer. Es hat an nix gefehlt . Das einzige was ab und zu nervte war die musikalische Beschallung am Strand und in der Bar. Weniger Lautstärke wäre schön gewesen.

Beautiful facilities. Clean and practical. Friendly, helpful staff. Close to attractions (other beaches, wineries, Retymno, etc.) and located on a beach. Great for traveling with toddlers and children. Excellent food, featuring local products. Amazing breakfast.

Very good for families with children

man fühlt sich gleich sehr wohl, Urlaub eben

Clean comfortable hotel with a lovely beach. All inclusive breakfast offering a magnificent variety of foods. Lots of very attentive staff.

We stayed in one of the villas with a pool. It was amazing!. Great service, very attentive, room staff were fantastic and thorough. The villa was super relaxing, just a few steps to the beach or chill out in our own pool. We enjoyed it.

L’hôtel nel complesso è carino . La camera e’ spaziosa e rinnovata . Scarsa pulizia , per esempio sul terrazzino , e nelle aree comuni. La piscina e’ molto vecchia e andrebbe ristrutturata . Servirebbe un altra piscina magari per adulti. L hotel e’ abbastanza piccolo e non c’è molto da fare. I ristoranti molto belli , si mangia da Dio , tutto è fresco. Il bar in spiaggia e la spiaggia sono carini.

We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!

Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you

Wir haben uns sehr wohl gefühlt.

Der Strand/ Meer ist nicht optimal für kleine Kids. Unser Familienzimmer war sehr weit weg vom Kids Club und Familienpool … aber einfach ein tolles Zimmer (groundfloor) Ansonsten ist das Hotel TOP! Würde wieder über ebookers buchen!

Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.

The hotel is excellent, as well as the staff. We really enjoyed our stay and will certainly return one day.

Erittäin viihtyisä hotelli aivan rannan tuntumassa ja erinomainen palvelu. Ihana aamiainen. Vehreä ja hyvin hoidettu allas-ja ranta-alue. Hotellin käytävän äänet kuuluivat huoneeseen. Huono äänieristys.

Unique hotel, wonderful spaces, friendly and helpful staff!!!! The best holidays!!!

Realmente esta muy bonito , es grande el hotel , con muchos detalles , se disfruta de la playa y el atardecer , es mucho mas que lo que se muestran en las fotos , se siente uno muy a gusto , el desayuno sin palabras , espectacular y delicioso , la atención y servicio del hotel realmente nos encanto , lo recomiendo ampliamente , me hubiera encantado estar mas tiempo para disfrutar todas las instalaciones del hotel , muchas gracias por sus atenciones , desde Mexico

Sehr schönes Hotel, allerdings waren die Familienbungalows sehr einfach und eher 3*-Niveau; Freundliches und zuvorkommendes Personal; Besonderes Ausstattungsmerkmal ist das Atelier am Strand, wo Hotelgäste kreativ werden können; Strand ist an der Wasserkante leider steinig, ansonsten aber schön, gepflegt und auch in der Hochsaison mit ausreichend Liegestühlen ausgestattet

Fantastische accommodatie, mooie kamers, heerlijk eten, mooi rooftopbar!, lekker aan het strand, mooie strandbar en -restaurant, niets is te veel voor het personeel - heel erg vriendelijk en behulpzaam. Enige opmerking : toiletten buiten bij de beachbar zijn vies, wat vaker laten schoonmaken. Verder alle complimenten, een aanrader!

Personnel très gentil

Es war einfach sehr schön und man fühlte sich sehr wohl...

Excellent buffet du petit-déjeuner

super freundliche mitarbeiter ohne aufdringli ch zu sein . toller strand mit idealem Einstieg ins Meer. Essen top, insgesamt sehr zu empfehlen.

Das Personal war unglaublich nett und aufmerksam. Die Outdoor Einrichtungen sind super schön und modern. Die indoor Einrichtungen sehr alt und daher nicht so schön. Nach einer Renovierung jederzeit zu empfehlen.

This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!

The staff was really amazing friendly and kind The room was clean but the cover was ripped and old

Lage, Sauberkeit, Größe, Ausblick, eine sehr gepflegte und angenehme Anlage mit sehr gutem freundlichen Personal, das wirklich verstand, den Urlaub perfekt zu machen

Mooi uitzicht vanaf prettig balkon, erg gastvrij en vriendelijk personeel.

Obwohl Zimmer mit Meerblick gebucht, hatte das kein Meerblick..Vor der Reise wurde beim Hotel zusätzliche gefragt, es wurde versichert dass Meerblick vorhanden war. Eine respektlose Lüge.

Das Hotel verfügt über eine wunderschöne Parkanlage. Das Personal war jederzeit sehr freundlich und hat unsere Wunsche immer zeitnahe umgesetzt. Wir fühlten uns sehr wohl... Vom Geschäftsführer bekamen wir ein Zimmer Upgrade (Bungalow mit Strandlage), wiederum sehr herrlich. Einzig bei der Duschausstattung wäre einen Halter für den Duschkopf noch sinnvoll! Nur mit der Regenbrause bekommen Frauen ihre Haare nicht ausgewaschen.

Service and food in all restaurants was excellent. The facilities for children and mini club was really good. The sea had large stones which made it difficult to walk into without shoes and the sea was a bit rough to swim in. Thankfully there is a sandy beach and a beach bar with excellent staff.

We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!

It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!

rien à reprocher au Grecotel Palace : personnel, nourriture, chambre, plage, tout super génial. Seul bémol : l'accès à la mer est truffé de cailloux assez gros, également l'entrée dans la mer, des chaussures sont vivement recommandées, de plus après environ 2m de cailloux puis 2m de sable dans la mer, vous n'avez plus pied !

A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.

La qualité du service est irréprochable, la gentillesse et la disponibilité du personnel est exceptionnelle. Le buffet du petit déjeuner est très complet et de grande qualité, avec un choix de produits grecs.

Mooie locatie, alles proper wel regelmatig communicatieproblemen (engels niet top) en soms heel chaotisch bij drukte.

Отель действительно оставил о себе массу хороших воспоминаний. Очень приветливый и дружелюбный персонал, многие разговаривают по русски. Хорошее настроение и атмосферу праздника начинают создавать сразу, встречая на рецепшине с шампанским. Шикарная и реально огромная территория, на которой немало интересных уголков. Вечером можно просто пару дней гулять и изучать план местности. Парковка с навесами, садишься в нераскаленную на солнце машину... вроде мелочь, а приятно! Реальным сюрпризом было бесплатное повышение категории номера. Выяснилось, что администрация отеля регулярно практикует это, давая гостям возможность ознакомиться с более высоким уровнем отдыха. Пляж очень большой, лежаков и зонтиков хватает на всех (тем не менее кое-кто всё равно приходит пораньше, чтобы занять место и уйти на полдня). Бассейн тоже хороший, с морской водой, в непогоду нормальная альтернатива морю. В шторм строгие спасатели не позволяют заходить в море, и это тоже плюс. И в номерах, и на территории отеля очень чисто. Прекрасная кухня в ресторанах. Из недостатков можно отметить только не очень стабильную работу Wi-Fi, что в общем-то никак не отразилось на качестве отдыха.

Hôtel familial situé sur la plage : les restaurants (buffet enfant), la piscine, la plage, les boutiques ou encore les activités pour les enfants sont facilement accessibles sans avoir à parcourir des kilomètres. Le personnel est accueillant et attentionné. Les petits déjeuners sont copieux et plutôt bons au restaurant principal. Les dîners n’y sont en revanche pas terribles surtout les plats principaux. Le restaurant asiatique est très bien. Bar de la plage face à la mer agréable pour un snack.

Nous avons séjourné en août, pas le meilleur mois pour ce genre d'hôtel. Tous les transats piscine et plage réservés par des serviettes dès 7 heures du matin. Bousculade au petit déjeuner. Par contre, chambre très au calme. Nous étions en chambre et petit déjeuner.

Es un hotel lindo, con una playa bonita, buen servicio. Tiene problemas con el internet. La comida de la piscina y la playa no son tan buenas para lo que estás pagando.

Hôtel un peu poudre aux yeux : ménage des chambres pas super(tasses non enlevées, sous le lit sale) Nourriture en quantité mais pas en qualité Personnel très agreable Trop d'enfants qui crient et pleurent au restaurant et à la piscine, assez infernal

It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v

Everything was excellent and staff very friendly. Great breakfast. Very fresh and modern rooms, comfortable beds and spacious bathroom. We highly recommend this hotel for any kind of travel/travelers.

The walls are very thin. This is a family hotel wih many very small children. The food s very expensive and not very good. The staff is extremely friendly.

Nice hotel and surroundings. But not high value for money.

Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.

Kurz waren wir von dem in wenigen Ecken abgenutzten Zustand enttäuscht, aber das Team, der Service und die Atmosphäre haben alles ausgebügelt. Herzlich, zuvorkommend, freundlich und ehrlich - wir haben uns aufgehoben gefühlt. Da wir wandern wollten, war das Hotel im Nachhinein ein guter Ausgangspunkt. Auch für Ausflüge in die Altstadt von Rethymno (3 km) liegt das Hotel ideal. Diese ist sogar mit dem Bus erreichbar, Fahrplan hat das Hotel parat. Wir reisten mit Mietwagen an und fanden auch immer einen schattigen Stellplatz. Diesmal waren wir allein unterwegs, aber für Kinder jeden Alters wird viel geboten.

Good pool service. Great breakfasts. Overall would go back

The hotel is fantastic. Staff are very friendly and helpful. Breakfast is excellent. This place is especially good for children. Shop on site is very handy. Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.

Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise. Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise. Breakfast is a delicious buffet, wonderful when you sit outside. The aim is to return next year!

Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.

A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

no WI FI in the room

The bed felt like a cardboard box. The food was of low quality. Two out of the three nights the hotel lost power and the room was unbearable. Not to mention the hotel has no internet.