Alpa City Suites

Friendly staff

Excellent

Everybody was very helpful and polite.

The noise from the street is somewhat intrusive. Upon talking with the staff they gave me a quieter room.

Everybody there was so nice and so understanding about everything. I am going to stay there again every time I go back to the Philippines.

Very friendly and accommodating highly recommended.

Location

It is ok. But building in renovation

Pretty amazing rooms. I had to stay two extra nights.

It was a nice place to stay.

Room was clean! Customer service at its finest. The whole hotel staff was attentive during my stay. They always greet us with a warm smile! The guards always offered to get us a cab. The piano was plus!

Staff was friendly and helpful. Wifi was not working at all. Not businesd friendly with no wifi. International travellers need wifi to stay in touch. To be told you would have wifi a d find there is no connection was a big let down. Staff said it was sliw connection but it was non existing.

Location. Close to everything, friendly staff, rooms are clean.

Air conditioning in room 509 was very noisy and the tap on the sink in the bathroom was loose Service in the restaurant was very slow

I really like in here very comfortable the place . The staff are very accommodating

Staff are friendly and food are good. The place is safe and near to all mall.

Easy check in, helpful as well as friendly staff and a great location.

The building was in a good location, staff was extremely helpful and friendly.

What I would do is hook up with a gym or something with a pool. You would have more people staying.

Easy check in good sleeping rooms people were froendly

Easy to get taxi outside food exelent stay awesome

Horrible bed and old standard in general. Traffic was loud and the aircon bearly cooled the room and was really loud. Was only there for one big one night luckily

Hotel is clean

We are repeat guests of Alpa City. We booked this hotel during Sinulog. We were allowed to check in a couple of hours early. The rooms are large and clean. They have microwave, refrigerator and utensils. Staff is friendly and accommodating. During Sinulog it is difficult to get transportation to and from the hotel.

Railings on balcony were bad top one rusted through almost gone.The room was comfortable.

Towel are old, Frontpage desk did not get may Bills correct and did Not receive my check out receipts . Little organizational would Help.

I've stayed here a few times before and didn't have any issues with cleanliness but this last time wasn't all that great. There were 5 or 6 bugs, that I could see, in the room the last night I stayed. I'll say they got in while cleaning services came around but I was not happy to see the bugs. Everything else was fine, check-in and check-out, ac was cold as always, and staff is always very nice.

Well worth the price with great service! Would recommend to friends and family.

Easy taxi ride to anywhere. Very nice staff that caters to your needs.

Very good location, accessible, healthy breakfast menu. Very clean room, amazing panoramic view, very comfy mattress.

Clean,simple

First, the staff is excellent and management truly care about the customer. I have been all over the world and this is first hotel I've visited that has captured my admiration. The food was great and varied day by day. It went from American dishes to Exotic dishes and they will cook your eggs anyway you want them (fresh). In the customer satisfaction department, every employee was extremely receptive to suggestions as improving the quality of service was their top priority. What I loved the most about Alpa is that they have a baby grand piano which is positioned in the lobby and its sounds wonderful. My room was on the 7th floor and it was nearly perfect! The room was clean, and room service was on point. Furthermore, while inside the room; we could not hear any road noise, music, or other guests. I read a lot of the reviews and I am glad Alpa Suites was my choice. If you want to have a nice stay which is centrally located in an ideal area, with staff and management that will cater to your needs, then look no further.

Friendly staff and tasty breakfast. I realized I chose right place to stay one night in Cebu. It was my first visit to this city and I realized this hotel is located between Cebu city and airport. I will stay here again in the future.

Some staff are nice and some are not. We stayed for one night and 2 nights separetely. Facilities and furniture were nice. We were fine since we were in Philipinnes however I would not recommend this hotel if you don't want any roaches. Overall, we liked our stay there.

Excellent, excellent,excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1111

When we arrived at 2 pm to check-in, at first the Receptionist said the room would be ready in a few minutes, after about 5 minutes then she said it would be another 15 - 20 minutes, the truth was that the room was not yet cleaned or ready for occupancy. What is the point of having a Reservation if they do not get organized enough to make certain that your room can be occupied when you arrive. On a positive note, the room was well appointed, very comfortable and spacious, the breakfast buffet is very good, for a 3 star Hotel the buffet is exceptional.

Pros: bed has a mattress cover; decent buffet breakfast; spacious room Negs: dim lights; no sound proofing like carpet anywhere throughout hotel therefore very audible; eventhough on 7th floor, can hear dogs barking and traffic noise throughout the night; soap is a joke, about the size of a half a pack of gum. Why even bother providing such skimpy toileteries?

Good value for money hotel. Considering the price I pay for the room, the complimentary buffet breakfast is a bonus.

Very good. I would recommend to anyone. Room is clean and comfortable. Safe, refrigerator, TV, electric kettle. Staff is very friendly and helpful and knowledgeable. Location is not in center of Cebu City. It's in Mandaue, which is closer to the airport and the port, I believe.

ACS has seen better days. The property is in need of general maintanance and modernization. I doubt the walls and doors have seen paint for many years. However, the staff was friendly and helpful.

Nice hotel big rooms , I had a king bed and the room was perfect, the only negative is the. Location, buisy corner with restaurant a good 10 min walk

They failed to pick me up at airport. I called both hotels.com and the hotel directly to schedule airport shuttle, which is listed as an amenity. Not only did they not show up at the airport, they acted like they didnt know anything about it. Disappointing....the rest of the stay was just ok.

We arrived late in the evening but the receptionist welcome us with a warm smile. Room is big and spacious and definitely worth it.

Great hotel for the money.

I chose this hotel since it was near the Ayala area and the SM area so you can easily move to and fro without worrying about traffic too much. The place was clean and spacious. Amenities and facilities were standard, but they were more than sufficient. Room has its own fridge, microwave oven, utensils, kitchen sink, and kettle. Very practical if you want to save money and eat in. Room for improvement would be the smell of the lobby. Since the restaurant is directly in the lobby, the smell of food would stick to you in no time. The hotel also serves a decent breakfast. Staff was very courteous and helpful. Would definitely recommend for a comfortable stay without breaking the bank.

Clean, large rooms. Friendly, helpful staff. Good food. Taxis not easily available.

My stay was relaxing .. Quiet and got a perfect view. My room was upgraded to a royal room and very spacious. It was a perfect weekend stay.

Hotels 3 C's clean convenient cheap breakfast ok not western friendly but you have eggs cooked anyway and toast plenty of coffee

Staff very friendly, great service

You can't beat the price fr what you get. Rooms are very nice, wifi is excellent, all amenities you would expect are there.

Stayed overnight in this hotel. Comfortable and friendly atmosphere. Recommended to everyone wishing to stay in Cebu. Will definitely stay again in the future.

Good location and clean! We stayed 4 nights and breakfast was ok!

The hotel is fine. The staff is great!! There is a major mall that is a $3 taxi ride away. Two blocks into town on the right side is a great local restaurant... if you take a walk and look for the strip mall about 2 blocks away and look for the open air second floor eatery you will really get a treat!! My only issue with this hotel is that the restaurant is not very good. Breakfast is good. Stick to the local specialties... the Lechon Kawali is excellent, Fettuccine Carbon is good. Chop Suey is good.... but forget about ordering a burger, club sandwich, caesar salad, or pizza. Also, I suggest being very specific about what you expect. One night I ordered room service of the Fettuccine Carbon and it came with some odd red sauce.... so after that I made them tell me what it was... hahaahh. I really have to say that the staff is really good. The just need a decent chef in the kitchen... and I think it depends on who is on staff at the time.

This was the first time I stayed here. It was a pleasant stay.

This is my first time staying at this hotel in Cebu. I go to Cebu every 6 months and I find this hotel to be ok. It's a 3 star hotel with a great room, great bed, ok bathroom. I found their mini kitchen with sink and the large fridge very nice. The Wifi sucked on my Kindle because it asked for a LAN password. Wifi was ok for the phone. Looking out my window, I could see a regular neighborhood below and Cebu skyline. I really, really enjoyed their breakfast buffet in the morning-the food was awesome-and they had an omelet bar. I kept going back for more food. The staff was kind and friendly. All in all it was a nice hotel, but the location wasn't great. You have to walk out for outside food with a good seafood restaurant a couple of blocks down, a Jolibee restaurant a 100 yards away, a massage parlor a block down, and no major mall anywhere near. If you are budget conscious, this is a good place to stay. But it is away from the business district, far from any mall, and any important location. You have to catch a taxi and it will cost you about $4 or more depending on traffic, to go say Ayala mall, then you have to fight traffic coming back. Cebu traffic is getting horrendous like Manila. The problem on almost all roads here is there is only one lane, back and forth, and no freeway system.

Alps City is our "go to" hotel in Cebu. It's clean quiet and staff is friendly and helpful.

Enjoyed very much .price .comfortable. service. Friendly. Staff.will stay again

An excellent hotel, with friendly staff - excellent wifi - good resteraunt with a large breakfast available - everything almost new. 25 mins to airport at 9.30am, but watch the Taxis. The fare should be metered and is 180 pesos as of this date. My taxi was ready outside the hotel so knowing the fare I asked him what was the cost - he said 350 pesos - standard charge. He then covered the meter with a cloth. I then took his full details and asked him who decided on the "standard charge" he said "he did" because he was the driver. I then pointed out the notice on his window that he was a metered cab and it was officially sealed. He then took away the cloth and let the meter run. This has nothing to do with the hotel but pity to start the morning with a fight. Get the porter to agree the fare at the hotel first before U leave. I am giving his details to the Hotel.

Aircondition to loud and not good over the bed

Great, good room size and bed size good wifi and excellent restaurant

We stayed there for one night and enjoyed our stay even not very smiling people on the front desk and good breakfast buffet even mango juice powder...

Excellent service Hospitality Exceptional staff

Im very comfortable. The room is clean and the staff very kind.

Booked a Royal Suite for 25 nights including round trip air fare for ~$2300 USD. The staff is exceptionally warm and friendly. The room included daily breakfast buffet for 2. The buffet offered two types of rice, pancake or French Toast, fresh fruit, fresh salad, and a choice of 4 different hot dishes. The room itself was fairly spacious with tub/shower, large refrigerator, microwave, kitchen sink. Large wall mount TV with cable channels and king size bed. The AC unit was exceptional as well keeping the room very cool. In addition, the hotel is close to Ayala mall (65php fare) and SM Mall (85php fare). Even with the hotel on a fairly busy street only the front of the hotel is exposed to the street noise. From 3 doors away from the front of the hotel the noise was negligible or non existent. Would definitely stay here again! Thank you Alpa City Suites staff!

Really good hotel. Clean and nice people. Good breakfast. Close to the malls.

The Staff are friendly and the Free Breakfast Buffet is awesome. Given opportunity I will stay again in this hotel.

A very nice stay with a wonderful buffet style breakfast.

This hotel worked out great for me and my guest. We loved the Philippine food selection on the buffet breakfast each morning. I asked the hotel management for special arrangements to be made prior to my arrival and everything was done perfectly. The staff is great. The bed, pillows, TV, Shower, refrigerator and microwave were great. I had no complaints. There were some little bitty ants in the room but to be honest I think they are everywhere in the Philippines and caused me no problems. My guest and I loved the hotel and have already rebooked it for a stay in May. So to make a long story short if you are coming to the Philippines and you don't like this hotel you need to go back home.

E celebrate service, polite helpful staff, had birthday party in there function room . They provided karaoke projector and screen disco lights 100 helium balloons without name and age, 5 course buffet. Beers, ice tea water and a personalised birthday cake all for less than £400 excellent value. 5 stars to alpa city suites for their good feel factor and all you want in a hotel

thank you all, very pleasant stay, lovely staff, lovely food lovely rooms:)

Great hotel We stayed 2 nights, had a great stay Good sized rooms and bathroom Minibar Snacks Best of all fantastic breakfast buffet All staff are lovely and welcoming Only shame that hotels is quite far from the city centre, you would have to catch a cab or jeepney if you know how to use it Few eateries around the area, nothing special tho Would I stay again, of course.

Hotel is in dire need of renovations and touch ups.

Breakfast buffet is very good. Food at the café is also good and priced fairly. Clean rooms and comfortable bed. Shower and hot water is good. Sightseeing in Cebu and Bohol requires 2 to 3 hours of commuting in traffic and windy roads

Hotel is getting in a bad shape. It needs renovation and new management

The hotel itself is nice, breakfast is OK, the Ac and surrounding areas are loud like other reviews say. The location is terrible, nothing is walking distance, you do have to take a taxi everywhere and the hotel has stopped their shuttle service. I'd stay here if I were on business but not for a vacation.

Had a great time at a great hotel. The staff was really nice and the room was clean and orderly.

Big room good location. Overall fairly good hotel for the price

Had a great stay. Room was clean. Staff were helpful. Requested for a pill for headache and they gave us one right away.

For the price, this is good value. It's nicely presented and the staff are attentive and helpful. The free breakfast is quite good, again given the room rate, it's a good place to stay if you need to be in the Mandaue area. My only real gripe was the very noisy aircon. Which is positioned right at the side of the bed. Apart from that, all was ok.

Value for money every time. We visit the Alpa Suites frequently whenever I am in the Philippines. I think this hotel is quite hard to beat if you are on a budget. Good polite and smiling staff. Spacious clean rooms and big beds. Good breakfast buffet and a very good Omelet Station. The only thing we didn't like is that the hotel has amended its policies with giving away complimentary toothbrushes etc. It makes the guest feel awkward in asking, and would probably delay checkout for billing of such items. That could easily spoil guest experience. We like this hotel and we will return there again soon. I rate this hotel as a 4.7 out of 5.

my stay was just an overnighter prior to flying out of Cebu to Manila. everything was fine. we had supper in their restaurant and the food was ok. I ordered a pizza and it came to the table cold. a waitress cheerfully nuked it for me. our water glass was constantly refilled. the room was comfortable and clean. the only negative was the huge cockroach that I killed.

Great size bed. Very comfortable.

Room was small and they advertise kitchenette but don't allow cooking in rooms====micro wave only. excellent breakfast buffet. caught a 4 inch cockroach!

Nice and welcoming. Food was A-1.

The hotel staff are courteous and accommodating. The buffet breakfast is great. But the sink in our bathroom needs repair. The location is accessible to both SM City Cebu and Ayala Mall Cebu.

I stayed here for 28 days and was very satisfied with the service and facilities.

Very good as usual. Have stayed at this hotel several times. Very convenient location.

Alpa City Suites is close to Ayala Mall by cab in about 10-15mins, as traffic has always seem to be heavy in the area. The food was not 4 star on its taste. They have poor choices on their food, as well. I have traveled with my mother and she did not like the food that much, just like what I also thought. The room is pleasantly clean and this is something that we were comfortable with. The staff were nice and was very helpful.

Every staff were smiling everytime. It makes me really happy. And the clealiness of room and Wifi was also nice. The price was also nice. If I go cebu again, i will go Alpa certainly.

Internet down a lot. Small ants in room Was given smaller room although I paid for deluxe room. Breakfast buffet good Location was ok Asked Expedia to have hotel credit back the extra $5 a day I paid for larger room but no reply farm hotel yet

My recent stay at Alpa City Suites was very pleasant. Rooms were clean, Air- Con was cold. Breakfast was not too bad but still have room for improvement, service staffs were friendly not hesitating to greet you whenever & wherever they see you. Getting a taxi at the front of the Hotel is easy, the friendly Bell Hop & the Security Guards will be ever obliging to flag down a taxi for you. Only disadvantage is that the Hotel's Wifi signal doesn't seems to be available at all. Overall, it's still a good place to stay & I will definitely stay there again during my next visit. Last but not least, this hotel has smoking rooms available & not easy to find elsewhere..

The Hotel was extremely welcoming, the rooms were very clean and the staff were very polite and always greeted you with a good morning or good evening. The food was good and plentiful - The staff on the main reception desk were always willing to help with any difficulties you may have had and sorted them out with the minimum of fuss. All in all a very good hotel - This is my second visit to this hotel so I would recommend it to anyone.

Helpful and friendly staff even tough we arrived after midnight. Clean and comfortable room. Nice selection of breakfast foods. Overall, good value for money!

pleaseant stay. room service needs some room for improvement though. ordered our food and it took almost an hour to get it and staff doesnt seem to know how to communicate what went wrong. other than that, made our weekend great!

The room was very clean, firm bed, everything is wonderful.

Was a nice place for an extended stay. Hotel staff was helpful and professional. Rooms were clean and well kept. The only issue was, when the key card was pulled the power to the room was turned off. This is normal for hotels in the area. This made it hard to keep refrigerated items cold when we were not in the room.

Everything was good. Is a great place if you do not need health club or pool. Would stay again

Hotel well worth the price. Each of the rooms has dedicated wi-fi router which makes internet access really good. Staff is helpful. Solid breakfast buffet.

The Room is Amazing The Only Prob is the Socket Behind the bed.. But Just Ask For and Extension And Everything Will Be Alright.. I had An Amazing stay at this HOTEL. and the Staff Are So Nice.. I Will Come Back Here..

I was very pleased with my stay at Alpa City Suites. I have stayed at all types of hotels all around the world and I have to admit this is one of my most favorite hotels to stay at. Excellent staff who always makes an effort to go above and beyond.......always willing to please with always a smile on their faces. From the guards and doormen.......from the front desk and banquet staff to the housekeepers and maintenance........all excellent service. This is a top notch hotel which has very comfortable rooms, very clean bathrooms with excellent hot water in the showers and a great breakfast buffet and room service. Food was always great and not once was I disappointed with it or any other thing in the hotel. I stayed there 15 days and not once did I regret one minute there.............they showed my fiance and me the utmost respect at all times. I love this hotel and will use it again on my next visit to Cebu.