Decameron Panaca - All Inclusive

Las camas cómodas y habitaciones grandes. Pero lo mejor es el servicio de don Luciano a la hora de dar de ordeñar vacas y dar de comer a los marranos.

Todo está perfecto

Buena comida

En algunos momentos ruido alrededor de las piscinas

Me gustó mucho , la comida muy rica y las instalaciones muy cómodas , los animadores Daniel y Steven muy amables

Los asesores de multinaciones muy insistentes y les ofrecían a uno promociones que no eran ciertas

Amazing staff, loved the pool, awesome location, and the area is very pretty

Food was eh, hit or miss, no AC (yes I knew this before booking the room, but the first night was super uncomfortable, the second one was better), room was old, only two pairs of outlets and one was not working properly (the front desk did send maintenance to try to fix it but didn't really make a difference), I could not figure out how to lock the sliding door

La tranquilidad

Actividades

Nada

La alimentación y el buen servicio del personal

Me encanto el hotel.

Solo me pareció muy fea la reja que colocaron dentro de la piscina para divirla. Horrible. Y falta iluminacion en l zona del closet de la habitación y el piso rojo de cemento muy liso y peligroso para las personas mayores asi como tambien falta colocar un pasamanos en la ducha. Por lo demás el hotel es precioso. Vuelvo, gracias,

La recreación

Las habitaciones y en especial los baños son viejos y con malos terminados

The hotel is located in the most beautiful area and next to the Panaca theme park. The hotel itself is well maintained. Front desk, housekeeping, and facilities are comfortable and just adequate. The restaurants are the areas they can improve. The only one Specialty restaurant La Herreria, needs reservations and since it accommodates only a few customers (about 35-40), it gets booked instantly and its really difficult to get a reservation. The main restaurant is buffet style. The area is open concept which allows birds and insects to fly in and touch the food. There's also the aspect of people not being careful with the serving utensils and not sanitizing their hands when they come into the restaurant. Lastly, the hot beverages area is exclusively managed by personnel who most of the time are chatting and customers have to stand up and go to them asking for a beverage when they're supposed to deliver the beverages to the tables. Almost all the meals we had at the main restaurant we had to wait for a very long time and a couple of time we didn't get service. Suggestion would be to open an area for customers to get their own hot beverages if they don't want to wait for service. This hotel is advertised as quiet and mountain vibe, but it's far from quiet. Employees and guests are loud most of the time and slamming doors, playing loud music, and slamming utensils and serveware.

La comida no era muy variada. Casi todo el fin de semana se repitió el menú. No habían muchas opciones. En él eje cafetero prefiero el decameron de las Heliconias

Los espacios, comida deliciosa, limpieza, actividades y lo mejor la zona de piscina solo para adultos, un total hit!

El horario de la piscina de adultos debería abrir un poco antes y cerrar un poco más tarde

Es muy amplio, cómodo y el personal excelente

Poner ganchos para colgar las toallas en el baño

La piscina, la habitación, los animales

Puede mejorar las opciones gastronómicas

Las actividades para niños, la cercanía a Panaca, las instalaciones y la habitación

Puede mejorar la comida sobre todo en el almuerzo y la cena

Comodidad, la comida, fácil acceso al parque Panaca

Nature, food, pools

Bathrooms very old and the towels are old.

It has a lot of space and some exotic animals you could see around it.

Everything was pretty good

Está bien y para ir con niños es el plan perfecto. La spiscinas viven full y no es tan chévere la experiencia. Los desayunos muy ricos, almuerzos y cenas muy normales.

Mejorar la calidad de la comida

La atención excepcional, hermoso para los niños, los niños ordeñaron,alimentaron animalitos y recogieron huevitos.

Toda la experiencia en el hotel la comida deliciosa, el personal excelente, las habitaciones divinas y demasiado cómodas las camas

Me gustó todo

Es war sehr gut. Auch Unterhaltung war ausreichend vorhanden. Ruhig sauber ich wurde jederzeit wiederkommen

Kann mich nicht beschweren

Variado,! Excelente

La distribución de los alimentos, muy juntos

na

na

La comodidad los espacios

Calidad de comida abundante pero sin calidad

El hotel esta muy bien ubicado y las amenidades son agradables. Las comidas principales son buena, sin embargo los snacks son muy mediocres. El personal es muy amable y tiene mucha disposicion, pero los procesos del hotel son muy burocraticos lo cual hace que todo sea muy poco practico y lento. generando una mala experiencia en el servicio. Todo " no se puede" por alguna razon ajena al personal

La limpieza

No hay un buen.servicio

Gracias por la atención de todos los empleados

Todo nos gustó

La atención

La comida ha desmejorado

Todo ordenado

Limpieza es muy mala; la comida no muy poco gustos, el personal nada gentil

Todo excelente!!

Realmente excelente todo

La cuestion de no cobrar IVA a extrañeros dejas dudas.

Comida

Las zonas húmedas pesimas, no funcionaban ,dañadas las puertas, ducha etc, no hay dispensador de agua

El paisaje es sin duda único y especial

En las referencias de booking decía que tenía aire acondicionado. Esto no es así. También decía que mi habitación era para dos adultos y un niño. Pedí una cama doble para el niño y no nos la dieron. Le dieron una cama pequeña dela que podía caerse. Pusimos con mucho cuidado el colchón en el piso y recibimos una carta que parecía un llamado de atención de colegio. Al organizar nuestra habitación, movieron todo de lugar, nuestras cosas personale, a pesar de haber solocitado personalmente no hacerlo). Las comidas un poco flojas, incluso en el restaurante de reservas.

1. Habitación: amplia 2. All inclusive: todo es de calidad y mucha variedad Fui con mi esposa y una bebe y todo espectacular : la Bebe disfruto mucho sobre todo los animalitos de la granja.

Estuve en el modulo 1 había mucho ruido hasta tarde. El problema es que estaba con un bebe que se acuesta temprano. Tal vez un modulo retirado hubiera sido mejor.

Instalaciones limpias y personal muy amable

Un hotel con demasiadas restricciones sin sentido que desmejoran la experiencia del cliente y la comida del buffet tiene mucho por mejorar

La vista de la habitación hacia la naturaleza y el paisaje cafetero. También era alejada del ruido de la piscina y se sentía muy tranquila y en contacto con la naturaleza. Además, el puente a Panaca es lo mejor de este hotel; la posibilidad de estar en el parque con solo caminar es invaluable.

La recreación de la piscina, muy ruidosa, y desde muy temprano. Tampoco me gustó que no hubiera room service.

La ubicación es muy buena, esta a todo el lado del parque panaca

La habitación estaba muy desgastada, el baño tenía varias telarañas, el baño estaba muy feo la verdad, no tenía aire acondicionado, solo ventilador. Las sábanas se veían sucias, realmente dormimos muy incómodos. En la habitación se escuchaba todo lo que hablaban al lado. La comida del bufete no era muy buena

DO NOT BOTHER GOING HERE! Everything closes at 6pm. If you spend the day at Parque del Café or Panaca you come back to a hotel that is basically a bed and breakfast. Pools, spa, table tennis, shop...all the facilities close at 6pm. They do not allow anyone under 18 from using the pool table even when accompanied by their parents, why? You cannot book a table in the restaurant unless you do so at 8am, which is impossible to do when you check in at 3pm. Also, the a la carte restaurant is closed on Sundays. Nowhere on their website are any of these times listed. There is nothing to do except go to your room and sleep. Breakfast buffet was woefully serviced, with many empty trays on display. 'All inclusive' is very misleading for this hotel. We booked in for 2 nights and left after one night.

Clean and great service

N/A

La información sobre actividades en parques de la región poco precisa.

I didnt like that i have to pay a person to come to the room for 20 mins for make up for my wife, they charge me 50 dollars

la comida muy mala

La comida y piscinas

El baño muy antiguo con cortinas y el armario muy viejo en regular estado

I would like to share feedback regarding my recent experience. After driving four hours to reach your location, I presented my U.S. Passport Card as identification. Unfortunately, the staff refused to accept it and informed me, in a dismissive manner, that “only a passport is a legal document.” This left me standing alone at the counter and feeling unwelcome. As a traveler from another country, I believe staff should be more informative and professional when explaining identification requirements. Additionally, it would be helpful if your office provided clearer guidance on accepted documents and ensured that staff were trained to deliver this information respectfully. For safety reasons, many travelers prefer not to carry a passport at all times, so having updated information about which legal IDs are acceptable would prevent misunderstandings like this in the future. Thank you for considering this feedback. I hope steps can be taken to improve communication and customer service for others in similar situations.

El Servicio y la comida

Los Baños de las habitaciones muy viejos y se ven deteriorados

VERY BAD FOOD AND DRINKS, THE BATHROOM DONT HAVE BANISTERS AND THE FLOOR IS TOO SLIPPERY IN THA ROOM. THE HOTEL NEED TO IMPROVE THE SERVICE AND SECURITY.

The hotel is very nice, clean and quiet but the food is not as good as I expected. The service was excellent, the shows were entertaining and fun. The herradura restaurant was great. If the food was of better quality the hotel would be a 5 stars

La vista del balcón de la habitación estaba espectacular. La gente amable y atenta.

La comida ha desmejorado mucho. La cama auxiliar con olor a orín.

El personal del lugar super amable. Muchas actividades para los niños, la comida deliciosa, el parque Panaca espectacular super recomendado

Staff was very helpful and friendly.. Food was really good It wasnt super hot but they should implement ac units in the rooms.

Location

Room maintenence, room door lock, safe,hair dryer not working. No AC Poor food and beverage

Little farm and entertainment were excellent. Hotel theme is great. You get to milk the cows, feed the animals, pick your own eggs for breakfast. They were welcoming, friendly. As per downside, bar tenders, and bar in general was bad. No welcoming, some of them were rude. Drinks served were really really bad!. Beer was from a plastic jar after being filled up from the beer barrel. Cocktails 🤮 wine test like vinegar, kids drinks- none. Either water or coke from a 2little bottle. My little ones doesn’t drink any sodas at all so they had only water. Bedrooms doesn’t have kettle or coffee machine. All inclusive is not worth it. But the farm experience is great!

Excelente!!! Food was amazing!!! Personal very kind and helpfull. I really enjoy My vacations with all My family

Terrible service Terrible bar Terrible staff Terrible rooms OUTDATED Worst experience ever

I like everything

Viaje cómodo y con todo incluido

Nice place, very kind personal, good food, shows very good and different every day. Just the room bathroom is very very small.

We liked everything. I totally recommend it

Best location for family visiting Panaca Park! No brainer direct access, great rooms, great food and activities for kids! Will definitely be back with the fam

We stayed at Decameron Panaca as the base for our travels across the coffee region which worked very well for us. Our rooms were comfortable and had lovely views over the treetops. Having the restaurant on site was convenient too when we wanted a break from the buffet, and the food was good. We enjoyed our stay here and would recommend it to other families looking for an all-inclusive resort to stay in.

Muy buenas instalaciones, totalmente orientado a niños. Lo que fue muy bueno para mi hija de 7 años. Con acceso al parque.

Do not stay here - building 4 is a nightmare given its proximity to the electrical and water treatment plant. The noise is unbearable and it lasted all night until 8:30 am. And their pool towel policy is ludicrous.

La comida es muy rica y el servicio excelente. También tienen actividades todas los días perfecto para la familia.

Check in was at 3 and they said 3 to 6 , give us the room at 520 , customer service they are very rude (when you ask cuestión) is not like the picture.

The overall facilities are good. Our room was quite spacious, although very warm. The buffet restaurant offered a variety of food options.

The constant loud music was overwhelming and not enjoyable for us. It seemed like the hotel was geared towards families who don't mind the noise. Children were running around loudly, making it hard to relax. Plus, not a single staff members spoke English, which made things difficult. Getting a taxi was a hassle, the receptionist denied my request to call us a cab and handed me the phone to do it myself, which I found quite rude. They only had one functioning restaurant with buffet, and trying to make lunch/dinner reservations at their sister hotel was a slow and complicated process so we didn't manage. The check-in window from 3 to 5 was too long, and there wasn't anywhere to wait comfortably for our room. The hotel felt crowded and chaotic, not the relaxing atmosphere we were hoping for in a resort.

We stayed at Decameron Panaca from March 11-13. The hotel is beautiful, clean and well maintained. There are many activities for the kids e.g. pony rides, milking cows, feeding baby goats and baby pigs plus the walk to the Panaca park is short and the entrance fee is discounted if you are staying at the hotel. The highlight for me was the food. Absolutely delicious. We had steak twice snd it was cooked to perfection. The swimming pools are bi and well maintained. The rooms are big and while there is no AC, we didn't need it since the ceiling fan was enough. We travelled with my mom who has mobility issues. The hotel provided a wheelchair and I was pleasantly surprised to realize that all areas of the hotel are wheelchair accessible. A big plus! We truly enjoyed our stay and we will definitely come back!

We are an American couple visiting my wife’s family. We decided to take a nice trip for some fun and relaxation and booked a 3 night stay at the Decameron Panaca. We made the 5 hour trip there and were very excited to check in. Unfortunately we had left our passports at our home in Cali. Although we had our ids (driver licenses and booking info), we were refused entry and denied our reservation. Sadly, we had to make the 5 hour trip back home that night. To make things worse, they refuse to credit us back our money already paid up front. My advice is to stay away from Decameron Panaca (Very unprofessional).

Food was good

Didn't include entry to the park

The hotel closes its recreational activities at 7:pm, such as the pool, board games, gym, jacuzzi, and cannot be enjoyed after 7:pm. Generally you take the tickets to the Panaca park and your visit is until 4:30pm which is the last show, therefore if you want to return to the hotel to enjoy its activities it would be in the afternoon which are no longer available. The restaurant during my stay only offered one protein option which ran out very quickly. For what you pay and cost the hotel, and my experience during my stay I do not recommend it nor will I return to that hotel.

Hotel is ok but customer treatment a full disaster. I have booked via the Homepage Decameron.com. After finalizing the whole trip we decided to stay one day longer. We contacted the customer support. They confirmed us the additional day with 153 UDS. We confirmed the change, and we got not feedback anymore. We thought ok we still can manage that in the hotel and pay it there. Nobody felt responsible. In the hotel the manager said they are not responsible, and they have different rates and they have no ties with Decameron. We had to call a Colombian hotline. It was a full disaster. Finally, they charged us the double for the day close to 300 USD. Never ever I will recommend DECAMERON.