Novotel Goa Dona Sylvia Resort

Everything... Staff, location, facilities, cleanliness, ambience all are awesome

Private beach access, prompt staff

At a distance from nearest means of transport. Might have trouble getting private taxis due to unions. Union rates are very high.

Hospitality was great and managers at front office were very helpful and supportive .

Can be more cleaner and Spa team were not ready when we turned up for services .

Overall experience was good. Infra is superb.

Only thing which I just wanted to highlight and really disappointed us during the stay for six days. The serving pattern of breakfast where we waited more than 30 minutes everyday for just single masala omelette. They have eggs and everything but omelette maker and the guy who was serving it was very slow. Damm slow

Excellent property in south Goa with a private beach accessible only within 2 mins ,, the perfect villa stay with beautiful gardens and private pools ,, staff is very helpful and arranged villa as per our choice ,, food is awesomely delicious .. great hotel of south Goa ..

Close to beach.

Small rooms , game room , restaurant all open , no AC . Lot of flies sitting on the food .

Location House keeping staff Bell desk staff Security staff at the beach all these people were excellent

The quality of non Goan and non continental cuisines were sub par

Stay relaxing and good

Indoor games without ac

The greenery and close to beach

None

Beach access

Golf cart service is irregular Breakfast buffet is pathetic

The view

Too many ants in the room

breakfast and ala cart dinner

During summer, Goa climate is humid and hot. Reastaurant must be cool and refreshing. Restaurant must have air conditioner.

Made to feel welcome by the reception staff. The breakfast was excellent, had a large selection of food to choose from and staff serving in the restaurant were very attentive. A very large complex with beautifully kept grounds leading to the beach.

We booked a room for 3 adults and was given a room with a large double bed. There was no single bed for the third adult. Everything in the room was setup for 2 people... 2 cups, 2 glasses etc. Had to ask for extra towels. Felt a bit exposed as there was no frosting on the main glass doors or windows as one had to lift the blinds to get extra light into the room. It would have been nice to have been acknowledged by other staff with a smile. The rooms could do with an upgrade eg: Install USB sockets, improve the WiFi signal, put frosting on the main glass doors.

Price to what you get ratio: not great. Outdated room for 170 EUR is not reasonable

Beautiful hotel and lovely grounds. Breakfast was the best we had in any of the hotels we stayed in. Loved the fact you walk through the grounds to the beach. I want to give a mention to Ibraham who went above and beyond to help us.

Our bed was so hard so had to get a mattress topper, but was no issue as they provided 2!

Openness

Nothing as such

Hospitality and property.

Nothing.

Perfect location

Good rooms and great staff

Some staff members who took particular care.

Many. 1. The dal ordered for room service came with a prawn shell. 2. Housekeeping never broomed/wiped the room inspite of the service request 3. Room serviice standard and attention to detail was poor. 4. The bedsheet had small holes in them. 5. Wifi quality was very poor.

Lovely ambience

Nothing

1. Location 2. Property 3. Beach access 4. Lawn 5. Food and restaurants

1. Wifi connectivity was pathetic 2. New year gala night could have organised better, long queues. 3. For medical assistance, response from the front office staff was irresponsible.

Generally the lobby, environment of the hotel was good.

The room furniture was too old. The beach area was not convenient

Location

Room was good

Food was not good. During breakfast no one looking at the guest even though guest are less. Plates was not there , spoon , tissue paper , slat , table Mat all are missing , staff was present but they are not looking , food refill not happening, order food not delivered on the table. Keep reminding but still no action taken. Housing keeping staff was good.

Greenery, access to pool.

Food could have been slightly better but no major complains as such

Overall, I loved the property. The location is excellent with direct beach access. The pool area is beautiful, the kids’ play area is well maintained, and it’s a perfect family-friendly resort. The highlight was the Seagull restaurant, which offers an excellent spread for breakfast, lunch, and dinner with great quality food.

The mandatory Gala dinner felt like a waste of money due to overcrowding and the high price. Such events should not be imposed on all guests, and it would be better if this were optional.

Excellent

Everything is good

Location, Staff, Cottage

24hr restaurant food preparation and Mini fridge needs an upgrade

The breakfast buffet was good.Otheriwse the food was terrible

Food and Service very lacking

It was a really great experience Excellent beach. Family friendly. And an excellent staff. Highly recommended

very good food, Staff was attentive and was taking a good care of guests. Beach was clean and not very crowded

room size - very small for the cost High tarrifs

We moved from agonda to Novotel coz my baby was unwell. The staff took great care of her food and overall comfort! I’ve stayed at this property a couple of times and ive always been happy

Rooms were very small in size ….. as compare to Room tarrif …… There was no upgrade to bigger size room was available… we were told our was largest one only …. Rest every thing was good food , service , pool , beach view … all good

The location

The room size is smaller for the amount we paid

Amazing resort

Kids meal and sea facing rooms

The breakfast spread was very good and the food quality was excellent. The beach access is very convenient and the beach is very clean.

Too many corporate events the place may get crowded and sometimes it can hamper your privacy.

Really great experience for my stay in Novotel Goa Dona Sylvia. Ambience and Place cleanliness is great. Staff are friendly and helpful. Amenities are great just due to Monsoon season some of the amenities were not available. Rest it was peaceful and

Amazing, the private beach is what makes the experience worthwhile. The staff went over and beyond to make sure we had a lovely stay.

Wonerdful staff and beautiful location . Memorable experience

Excellent stay and wonderful personnel. We loved the place and the hotel . Highly recommended !

Everything was great.

Everything was excellent

Location is fantastic and loved the lawns and loads of plants between the rooms. Breakfast spread was nice.

Nothing actually.

Das Personal war ausserordentlich freundlich, hilfsbereit in allen Belangen und kam offen auf mich zu.

Overall very comfortable. Staff very friendly and helpful. Food quality very average and can be better

housekeeping staff was very proactive and helpfull

the Karma royal hotel promoters catching us just outside the gate of Novotel was very irritating not once but many times during the trip as u step out of the hotel and you are with family these promoters are offering free cab , free lunch and gift stratch cards .. they dont know if a customer can afford 5 star stay at Novotel they are not free loaders for a 3 star lunch n gifts we can afford it... Novotel shud take action and complain against such practise it simply irritates the guests

Extremely courteous staff. Special compliments to Gita and Anjali

Response of buggy needs to be looked into

Liked the location, the property itself is kept very well, staff is courteous.

I think you can work on your bfast menu, we were there for 3 days and menu was same.

Amazing Breakfast

Beach can be cleaner

friendly staff

There are too many mosquitoes in room

Beautiful property, well landscaped with lovely pools, kiddie facilities, restaurants, access to beach and very hospitable staff.

Nothing that I can think of!

The rooms spacious for the category. Friendly staff - F&B , HK, security at the beach entry . Nice activity center - with good games and books to read The Pool - awesome size for all ages Kebabs and curries - food is excellent Lovely maintained Gardens, lawns , Pool. Nice display of flower arrangements. They provide clean and filtered water bottles no plastic nuisance . Had the water for 4 days without any stomach upsets.

Sea Gull Restaurant needs to do something about the flies . Food during buffet - breakfast and dinner esp the cold items , bakery , desserts should be properly covered . No one was really paying any attention there. Security was roaming with a mosquito/fly bat but was not competent to do the job. Pool chairs dont have umbrellas - could be added will add to some more leisure time for non swimmers . Put some good music in the bar - Gymnasium- only 3 sets of dumbells, haven't seen this anywhere. 😐 Everything starts late - gym , Pool by 8 a.m ... shuts early by 7 pm .

Most beautifully located property, amazingly efficient staff & service, good breakfast spread. Lush green well maintained expanse of lawn leading you to the private beach. Ms. Geetha Naik needs special attention for ensuring the most seamless check in and stay, very proactive and despite a large corporate group was checking in, she ensured personally we were well taken care of including the room changes requests we made.

Everything was good

Location of the property.

The breakfast could have been improved with more variety, as the taste was not particularly impressive. The facilities also left room for improvement. While the staff response was generally good, the restaurant staff could have been more attentive. Given the prices charged for breakfast and dinner, enhancing both the taste and variety would be appreciated. Nearby restaurant ROBIN ARK has lot many variety and better taste than your SEAGULL restaurant at affordable prices.

Amazing hospitality as always, this was our 3rd time in the property. The staff is extremely friendly and helpful. Smallest need is taken care of. We absolutely love the property.

Nothing.. its a horrible property

The look, infrastructure, facilities, behaviour of staff, room, the reception was flooding , the room was dingy and dark

Location

The room was not clean. It had mosquitoes and also had lizard. The staff were very prompt in removing the lizard but didn’t seem to care.

The buffet spread was a delightful blend of global and local flavors. The freshness of the ingredients was evident, and the live counters added an interactive charm to the experience. Whether it was the flaky pastries, perfectly brewed coffee, or the made-to-order omelets, every bite reflected the high standards of a five-star dining experience. It was a luxurious and satisfying start to the day, leaving us both nourished and impressed. The swimming pool was neat, clean and up to mark in safety measures. The Kids play area have bunch of options to entertain kids of all ages. I am delighted with property, its location near cool, clam Cavelossim beach. The walk to beach is just 2 min and they have e-buggy for guests if required. Overall it's one of the finest stay we had in years.

Property area is big and wide.

Check in at reception took more than 2hrs. We had toddlers with us and it was really disappointing.