The Cabbana Resort & Spa

Nothing

The overall condition of the rooms was quite disappointing. The flooring appeared mismatched, and there was a persistent unpleasant odor that made the stay uncomfortable. The air conditioning was not functioning properly, and the electric kettle was broken. Additionally, there was no room service menu provided. Housekeeping number was not working .. I can say everything was messed up.. Unfortunately, the experience did not meet expectations. Even reception and restaurant ACs were not working properly..

The breakfast was brilliant and the location was good

Brilliant food, staff and ambience

Mosquitoes

I had a quality time with my family in Jalandhar...food was so amazing and service is also fantastic 🤟 specially staff is very corporative Specially mention one name mr Dilshad khan was amazing 👏 He so much caring and helping us to a lot kudos for dilshad really appreciate for your spot Thanks cabbana team

Nice big rooms. Food in restaurant was good but expensive. We were told the pool was out of use. There were two functions hosted at the venue when we were there which meant no access to outdoor space.

The staff was good but room was not clean and tv was not working and ac was noting working from last two hours then the give as different room I don’t like it at all

Juganta our waiter was very attentive. along with is colleagues The food was lovely. Discovered online. Would consider staying here on a next visit. Lots of variety buffet menu and ala carte available. Good drinks selection. A surprise to be found in Phagwara.

Having travelled from the UK visiting India for 4 weeks we had stayed in a number of hotels during our month so we know what is good and what isn't good with Indian hotels. This hotel is a brilliant hotel to stay in. The security is excellent and rooms were good. The whole hotel was nice and pool was lovely. Hotel staff were very welcoming and polite, they are a credit to your hotel. The real star of your staff was the hard working and polite Tanasha who worked tirelessly to serve us breakfast and meals during our 5 days stay, she really made us feel like family, please thank her from us all. There were a number of high end weddings and events going on which was nice to see the culture and music. The hotel itself is brilliant, location near Phagwara, Haveli, the amazing Eastwood Village and many other attractions. All in all a brilliant stay in this very nice tropical themed hotel. There are some areas for improvements as compared with my last stay here 10 years ago, some parts of the hotel is looking a little tired and in need of some investment and upgrading. Also, I'm afraid to say there inhouse taxi services are very overpriced and need to be looked into as they quoted me 5,000 rupees that cost me 2,000 rupees from an independent taxi service. All in all, I would recommend staying here for a comfortable stay and will do myself on my next visit.

Ok let me start with my booking through booking.com. Having booked I received a message through the booking.com app from the property to say that my booking was incomplete and to make payment before arriving. I questioned this with the property who were unresponsive straightaway and hence I paid a western union link sent having confirmed the link with booking.com. Upon arriving I was told that this was a scam message !! Which I received from the property via the app. I then had to pay the fee again and left to argue the point with my credit card company !! There is no guarantee I will get this back! Something very strange happening here and it was all done through the property messages via the booking.com app- please do not make any payment before arrival, even if it looks as though the message is from the hotel. Not happy at all as booking.com via a phone call informed me the payment link sent was safe to pay!! The hotel is dated and in need of love. The rooms are average, with some lights not working on arrival and the tvs are a pain to operate. The mattress is ok but the pillows are not hotel standards. No irons in room and you have to request these. The bathrooms need fresh silicone and there were marks all over the bath from dents that looks from tears of use. So no bath for me. Toilet rolls average. Towels average too. The shower in some rooms is overhead only so not great at all. The flies in the corridor and the rooms are an issue and need addressing - every morning there is a staff member trying to kills flies in the year corridor. The service is not great - the manager was good but with most staff you have a communication problem. The staff are not really friendly and it is hard to get things done. Laundry was promised the next day at 9am and was received at 10pm. We had 3 rooms and one suite and we were all not really happy. I think the location is too far out from Jalandhar and the taxis to get anywhere from the hotel provider are very expensive i

The food was amazing. The service was impeccable. The buffet had great variety and the price was on point. Juganta was an amazing waiter, who was so patient and attentive. It made our meal very pleasurable. We will definitely come again. Thank you.

Great facilities but the staff is not trained well to service clients, the staff pleasant and willing help but lacking training in basic hospitality service. Great management, bathrooms are in need of improvement, outdated, lack of proper maintenance

Service is below expectations. Staff Needed Reminders..

The events area

Old and dirty rooms Poor breakfast Terrible room service

Breakfast was good. Location was good. The venues for the wedding events were incredible. Also they checked us in early which was great. Staff is very nice

Curtains in the room have holes, there was gum on the floor. Shower head is rusty. You can hear your neighbors shutting doors, speaking etc. The staff was doing construction on something in the room next to us at 8pm, which was very loud. Housekeeping would bring a random amount of towels, usually not enough (one day they bring 2 towels, no bath mat, the next day 1 bath mat and no was cloths, etc. not consistent. Room service usually a hit or miss, half the time they don’t bring a card machine and yet they can’t charge it to the room. It felt unorganized

Room was not clean enough I can share video or pictures. Second floor was really smelly.3rd floor was good.

Dirty room all over on second floor . Then they changed my room. Bar area smells like rats 🐀.

Worse place I’ve ever stayed. Dirty, dated and smelly. Don’t be fooled by any past reputation, this place is a disgrace.

Dear Cabana Team, It's a really appreciated n wonderful experience....U guys did a marvelous job for a successful Event 👍 Specially from Banquet team Mr Shri Ram ji n Mr Kheem Singh...... For 3200 pax for food handling without any single glitch everything single person thanks to him Thanks for everything 🙏🙏🙏 Hemender Kaundal

Very good experience

One of the most memorable experiences of my life occurred during a family trip to the mountains. It was a crisp autumn day, and the leaves had painted the landscape in vibrant hues of red, orange, and yellow. As we hiked along the winding trails, laughter filled the air, blending harmoniously with the sounds of rustling leaves and distant birdsong. Reaching the summit, we were greeted by a breathtaking panoramic view. The vast expanse of nature stretched before us, and for a moment, time seemed to stand still. I felt an overwhelming sense of gratitude for the beauty surrounding me and the company of my loved ones. We shared stories, took pictures, and savored the simple joy of being together in that serene environment. As the sun began to set, casting a golden glow over the landscape, we gathered around a small campfire. The warmth of the flames, combined with the cool mountain breeze, created an atmosphere of comfort and contentment. That night, under a starlit sky, we shared dreams and aspirations, strengthening our bonds. This experience taught me the value of nature, family, and the memories that linger long after the moment has passed.

I really have a wonderful experience at cabbana where food is so delicious with full hygienic conditions. I would like to suggest everyone to organise their special events here or visit individually. You'll get amazing service from their staff.

I have attended a corporate event at cabbana resort It was an excellent experience as they provided us an excellent food , hospitality service ... They have very sweet staff as well ... I loved the food of cabbana resort....and planning to host my future events at cabbana ...ambiance , there rooms everything was outstanding

Brilliant place to stay and really a peaceful experience, staff behaviour is very helpful and friendly, food quality is very good, Garden is very beautiful and calming, easy to reach at the place for stay ,all services and staff are good and helpful.

I was visited after long time I got professional massage here neet and clean room staff are good looking and professional must visit again the peaceful spa I loved the food of cabbana resort....and planning to host my future events at cabbana ...ambiance , there rooms everything was outstanding

A really good hotel in the area, probably the best around Phagwara. It has all the facilities for a four star with nice clean bedrooms, gym and swimming pool. The grounds are very pleasant. The restaurant was really good with a very comfortable layout and seating. The food choice and taste was impressive and the staff serving were the ‘icing on the cake’. We were served by Tanasha and she was excellent and really helpful. She went out of her way to assist.

On arrival for my four day stay here, I was asked to pay up front, when I questioned this i was told that I could pay when I checked out. My room had no safe, just one hanger, no hair dryer, no iron or ironing board, no USB ports in the room and the hotel were unable to supply a suitable adapter and the shower had no shower curtain during my stay here, despite this being reported to reception. I expected more from this hotel but found it to be average.

This place is a little gem near Phagwara and exceeded our expectations. We had high tea in the restaurant and was served by Juganta in the most courteous and professional way.. Lovely food from an impressive menu. The selection of pakora with masala tea was a highlight!!

Enjoyed the BB jaan restaurant, Juj is server who was looking after us and was very professional.. enjoyed our food and service . Thank you Def recommend this place to eat to everyone who visits this place .. we had chicken tikka and dal treasury was very good . The resort is nice and clean and our rooms were well. And clean .. definitely 5 stars

Ideally located between Jallandhar and Phagwara for those who enjoy shopping. There's a mall nearby with modern shops, takeaways, restaurants, and a bar. The infamous Havelli and Lucky Dhaba's are a 10 mins drive away as well. Staff were great and assisted with issues very quickly. Restaurant had great service as well.

My 3rd visit to cabana over the past 4 years and this is now looking extremely tired, it is not clean food choices are limited and they charge international prices, hotels in Phagwara down the road like the grand ambassador and poonam offer so much more value for money and are cleaner. Staff here walk around like robots, and are not flexible when you need support. The night we stayed a wedding function was going on and the room was vibrating from the music and the hotel didn’t offer any reduction to the room rates to apologise. This was once a lovely hotel but unfortunately not any longer

Rooms are tired not clean and smelt of urine.

Amazing staff, the facilities were great! Stayed here multiple times and it gets better every year!

Nothing, cannot fault it at all.

EVERYTHING, please take me back, adopt me

There was nothing I didn’t like, I loved everything

The room was dirty , washrooms bathtub has marks, The mirror has stains on it

Excellent service given by Juganta , his gesture and service was upto the mark.Food quality was superb,non veg platter is a must try. Hospitality of Pooja was also very satisfying.overall a must visit place with good ambience, delicious food and wonderful hospitality.😍

It was an exceptional experience stay at hotel cabbana the hospitality is top notch. The staffs are professional Mr Dilshad hk manager was exceptional the room are clean and common areas well mentioned thanks to house keeping team And all cabbana staff

Hot water would not work, the paint from the walls has worn off. They have patched the bathroom door wall tiles with random color tiles and looks like a circus. Not a 5 star experience as it should be

We had a very good dinner at Cabanna today (27-Dec-24). It is Really very good food and service is excellent. The chicken, fish, soup are remarkable 😋 Special thanks to Pooja for her super service. Really Appreciate her. Thanks, Kumar Singapore.

The food is the delicious i have ever seen after visiting many restaurants chef Deepak suggested me rara ghosht as a main cuisine dish which was very rich in its flavour especially the garlic naan was the best naan I have ever eaten.serviceman mr.lokvisht was also very welcoming and friendly.

We have visited club cabana resort phagwara.Foo quality was very good Staff was very coprating ,Dinner was served by Anjali and Vishal.Thay were very humble and polite,they know very well how to deal with guests. Our experience was excellent 💯 We would likes to visit again Thanks

The rooms are outdated, full of dust, wallpapers ripped, washroom condition very bad,missing showers curtain.. Will not recommend

Juganta served us really well. He was very kind and timely with our requests. We enjoyed all courses and especially our chef’s specialities. Chef Deepak was very kind to attend our table during each course and ask for feedback on each meal. This was a perfect experience, can’t get better than this in Phagwara. Great job team and excellent hospitality!

The food is amazing made by chef Deepak. It was exactly what we desired. He also made sure our allergies were taken into account. We were attended by Jogandha and the service was perfect. They, and the rest of the staff, is polite, respectful, decent. I would highly recommend this place and the staff.

The food is scrumptious. Nobody in the city has this quality of food. Special thanks to Chef Deepak for making us delicious food. Had it not been about the tummy’s capability, we’d have had more. Also, their service was highly commendable. Big thanks to the staff!

good service and worker having really good behaviour

Staff excellent

That I could not stay longer

The comfortable beds and spacious rooms

Great hotel - upgraded by reception to a one bed villa - amazing place on a par with the best hotels in the Uk - food slightly pricey for Punjab but expected in a hotel. Staff friendly clean and great location.

Cost of food

Poor customer service, booked for two people but upon check out front desk forced us to pay INR 2000 for extra person. When confronted about charges front desk say I booked for one person but when we both entered in hotel they should have told us at that time. Really very embarrassing situation

Excellent, but room service for food was terrible

I did not like wi fi service its rubbish

Best hotel in Phagwara, worth a stop especially if your taking children 👍

Tv in room not working, safe in room not working, no soap in bathroom sink.

Was very noisy, guests were drinking and smoking with their doors open.

Do not book when there is a function. Part from that everything was excellent

No

Staff in the restaurant wonderful. So polite and very helpful

The shower and toilet were in one cubicle in our room; so toilet was showered whilst I was showering - very poor design. No safety deposit box in room ; only available on request from reception.

Goo

Ambience

Mosquito in restaurant and room

it was very classy, the grounds were beautiful. lovely place for photos. My son had the pool to himself which he absolutely loved, also loved the indoor badminton court.

locations was perfect

both rooms which were located smelled of damp and they refused to changed the room until the next day. which didnt help my mum asthma

Nice room, nice building, nice pool.

Over priced, staff in restaurant do not know what they are doing, very slow service, machines in gym did not work.

Just what the place looked like at night and views

We had a water leak in the room. We had blood on the bed sheets when we arrived. The food we had to pay for as we paid over 1000 gbp for 2 nights. We called room service for the buggy/cart 3 times as I have a bad leg, but it didn't arrive after being told it's on the way by customer service. The fresh orange juices were watered down, and this messed our stomachs. The customer service and staff communication was very poor. The room stank like sewage overnight and was disgusting. After telling customer service regarding blood, he advised us it is a fruit stain, which it clearly wasn't and didn't offer no refund.

Very Unprofessional staff at check in. Room wasn’t well cleaned at check in and have the housekeeping to cleaned it well. Floors tiles are cracked and AC didn’t work very well. Food was great and I had to extant stay and front desk staff gave me reasonable rate for my third night stay. Amenities were out dated ant it’s not worth staying the price you pay.

Breakfast was poor value for money, you had no la carte option

Rooms were at a very poor level of standard, for example socket plugs were not straight, showers were very good due to head positioning, had to change rooms there some more that the rooms lacked like USB chargers. For what I paid it was a very much a let down, was hoping that out of good will I would get some rebate from the price I paid.

The power would go out every 15 mins and around 30 times daily. Foods were serve cold

location and staff

my shower was blocked. even though the staff tried to clear it. it kept blocking …my room wasn’t clean. my tv didn’t work

it’s ambience and hospitality…both are awesome

ii don’t say like but some improvements are mandatory such as they have to increase the variety in dinner buffet. They have very limited cuisine in dinner buffet which seems to be a birthday party buffet.

great staff and amazing ambience..superb

Staff need more training. How to welcome guest anytime of the day

Terrible rooms

Friendly staff and great service

Staff really help full and nice . Went beyond to help me in my stay .

Not much a bit shabby, smelly rooms air conditioner even off feels cold in rooms Indian food good remainder not appealing

Stayed for 9 days in this Beautiful hotel but a few areas need to be improved like Electric sockets in the gym! hair salon /spa generally needs a revamp. Communication is very bad about when staff are available for facials or massage. It is not 5* by European standards but 3/4* . Pool area is lovely but occasionally I spotted litter. Communication at breakfast/restaurant needs to improve due to lack of understanding when requests are made. Rooms are good size and housekeeping very good. The staff try very hard to please but sadly can't always deliver simple requests so guests need a lot of patience.

It was very good staff was above and beyond.

Building structure was good.... poor staff at reception Didn’t asked any ID

Should start off by noting that we are NRIs from the US - that way those reading this are familiar with our baseline. Pros: Very Friendly (Bilingual) Staff Clean Lobby Smooth Check-in Process Location (it's the only decent hotel near Phagwara, but definitely not 5-star by our standards.) AC and Hot Water (that work) Beautiful Grounds Good Food (not Great, but definitely better than I expected.) Cons: Rooms are dated such that bathrooms ge rusted pipes, broken marble in some places and faucets as well.) Poor lighting in rooms (more of a concern for women wanting to do their makeup.) TV does not have many English channels Shower has a minimal threshold so water gets out onto the floor. The LIGHTING SYSTEM - omG. It is operated via a small box on the nightstand and half the buttons don't work so you end up switching all the lights off or on - no in-between. The smell - thought not particularly a bad smell, you do still smell that "moldy" / dusty smell of "India" even in your room. Breakfast Buffet - decent quality but poor variety (mostly Indian - was expecting more continental food.) Overall, a 3/5 by our standards.