Pomeroy Inn and Suites Chetwynd

Very clean, helpful staff, lots of parking

The pool was very cold

Kind, friendly staff, room was clean, breakfast was fresh

Great breakfast with lots of options. Waterpark made the stay fun.

excellent breakfast and great front of house staff

Found a dead bug on my bed upon arrival - and killed two spiders within the first two minutes of my stay

Very friendly staff. Nice hot breakfast.

Bed was small. Queen sized beds would have been better in the triple room.

j'aurais aimé profiter de l'hôtel mais je n'y est jamais séjournée.

Qu'une personne pirate mon compte booking et voyage avec mes réductions éventuellement.

Clean, comfortable room. Great breakfast.

The breakfast was nice. Our granddaughters love the pool.

Going up the stairs it looked pretty grubby. Our door was extremely hard to open, not like the pool area what she just tapped and opened the door. I think it needs some work. It takes me at least 5 minutes to get in sometimes. The sofa in our room looked really dirty the size of our room was great

The staff are excellent. I was overjoyed to meet with Lee, Sheila, Cheryl, Shannon and Jenna. Wonderful staff. They make Pomeroy a 5* experience. Breakfast is amazing, the kitchen staff are incredible. I was truly taken care of like a VIP. Wonderful team at Pomeroy Chetwynd.

The furniture, upholstery in the room was not clean enough. I believe the rooms are dated, carpets need replacing, chairs at counter are dirty and the televisions are useless, totally outdated, fuzzy reception and no smart tv options. Not good for the price I paid. Bathrooms and kitchen immaculate, bedsheets and towels spotless and fresh. The issue is dated carpets and of enough staff to tend to all the rooms. Huge disappointment was the hotel changing the coffee to Nescafé from Tim Hortons. I chose to buy my own Tim Hortons. It was definitely a downgrade.

Staff were very helpful and polite!

Very nice staff

Nice place. But they can try to shampoo the carpet in the stairwell.

The staff here are all lovely. The rooms are lovely and clean. The only thing about the room is that the big curtain can’t close all the way and we prefer a blacked out room so other than that the room was nice. The hot tub and gym are wonderful. The pool is freezing though

Nice and clean, very pleasant staff at check-in, when I have any enquires, as well as when we left. Always enjoy our staying at Pomeroy hotel. Thank you!!

Nice place staff was friendly and accommodating

Bring your own pillow.

Hotel needs some work. Some areas (doors mainly) shoddy when opening / operating. The room was fine, but it would be nice to have some USB or Lightning charging ports.

Place and room were run down. Room was dirty, sink didn’t drain, no hand soap etc in room. Trashy place in my opinion.

The king bed felt like sleeping on a brick. So uncomfortable. The pillows were uncomfortable as well. The interior needs upgrading. For the price I was disappointed.

We had a king suite, which was roomy, and had a great kitchen with a full sized fridge, and dishwasher. The bathroom had solid lighting, and lots of counter space. The bed was comfortable, and there was a large window (unfortunately just a view of the parking lot). There was also a good-sized living room area. Staff were friendly upon check-in and check-out. It was close to the main street, and dining. The only negative was the hot tub was not working (I noticed this on their website after we had booked).

Great staff 😊

Rooms were as expected, large and clean. Location is very central. The pool was large and clean

The staff that checked us in and had the night shift, he was not informative about the settings, offerings and details of the hotel. He also said, when I asked, that there were no other pillows available. My neck was so stiff after our stay.

Clean, comfortable great beds.

Clean, quiet. Loved the full kitchenette with dishwasher!

I’ll always stay at this hotel this is a first for having a room where the walls were dirty. I understand that the beds do get wore out but this one was hard and lumpy.

Amazing people

Property needs a refresh.

T

Amazing front staff

I liked the option for 3 beds. The staff was friendly. Options for breakfast was good as well. The rooms and areas were clean. Coffee was good!

Clean, quiet, friendly staff

I stayed in the king size suite for 2 nights and the bed was great and it was huge with a full kitchen! Will stay there again in same suite next visit. Only downfall was hot tub wasn’t working.

Very nice property, friendly staff, ok breakfast. The chair and couch were both stained and looked like they needed cleaning. But otherwise the room was clean and very comfortable.

Location was good. Service from front desk staff was excellent.

Dated and pricey for what’s offered. Shirley at front desk was excellent.

Nice hotel, decent breakfast! The best accommodation in town for sure! Lots of parking! Definitely recommend it!

Upon arrival I was delighted to meet with Len and later on Sheryll at the front desk, they were so warm and welcoming went out of their way to make me feel like a VIP guest. This was so unexpected, there was a personal touch to how they attended to me that I do not believe I have ever encountered before anywhere. Sheila and I talked at each time we met and I was delighted to feel like we were on a friends basis when I left. The breakfast at Pomeroy Chetwynd is the best breakfast experience I have ever encountered during my many years of extensive international travel. I was made to feel like family by the attending staff. Miss Sheila and Miss Joyce were absolutely wonderful, what a credit they both are to the hotel. I was not expecting such an array of breakfast choices but to each day there were new choices which were of the highest standard. From breakfast sausage, crispy bacon, hash browns, varied egg styles to a bread buffet, all day Tim Hortons and house blend coffee to the absolute best fresh orange juice you can imagine. The food was absolutely delicious. Miss sheila and Miss Joyce even took the time to ask me which foods I liked and let me know that the next day they would be preparing their special breakfast burritos and they welcomed me to come to enjoy the new food option. Wow, incredible service and sophisticated approach to welcoming all guests in the breakfast room. I also had the pleasure of meeting with Miss Lee at breakfast before she ventured up to housekeeping. Lee is just an incredible soul and likely a reason for everyone who meets her to return to The Pomeroy Chetwynd. Lee shared many a morning chat with my myself and my guest Suzanne and we both found a friend in her. On my next visit to Chetwynd I would be thrilled to meet with Lee at her home and go visit her horses and beehives. Lee is just wonderful. What a credit to the hotel. Mickeyla was a sweetheart, tending to my room. Every staff member made my stay genuinely wonderful.

Need a smart TV with Netflix/Youtube etc in room. I used my iPad to watch movies. Refridgerator was sometimes noisy, had to tun it off at night.

Great staff

The hotel entrance and lobby looked clean. But reception services was very poor. There was someone being trained. Yet the trainer did not talk to us about available amenities and breakfast time. Nor where to locate the wifi password. The service was poor. But the worst is how this new trainee will function well with such a quality of training. However, the rugs in the second floor looked clean old buy the rooms and rugs were very clean and well kept.

Awesome stay!

Fine for area. But the pool has been not working for a long time.

I would recommend staying at any other hotel/motel in town. The price you pay is in no way worth it. Even though I had stayed for the past month every week they would not let me in because I just had a picture of my photo idea. I ended up staying in my truck in the 7-11 parking lot so I had access to a bathroom. I’ll never stay in this hotel again . Also for the price the breakfast is junk. Same as all the other hotels for $100 less per/night.

Would have loved to use the pool facilities but they were out of service. Other than that we had a lovely stay, breakfast was good.

Rooms were good, came out for a snowmobiling trip and site never mentioned hot tub wasn’t operational which was the deciding factor to stay at pomeroy chetwynd so we could have stayed elsewhere and paid less,

Hot tub didn’t work!,

The staff was great. Our first room had many broken things so they moved us. The pool and hot tub were out of order and it was not posted on website -was why we chose to stay there. The hotel needs major cleaning

The fact nothing was mentioned about the pool and water slide being closed and I find out closed since April was a huge disappointment for the kids

Good stop over

First off lighting in room was poor with no lamp between beds. Bathroom fan was noisy. Hallway carpet is done. This hotel has survived a boom and they have not put the money back into it. Second Pomeroy that hot tub out of service this week.

Beds and pillows lumpy and uncomfortable. Website stated pool was open but when we checked in it was closed.

Beds, pillows, price for what you got, website is not accurate and up to date

No poll doesn’t tell you with booking .. poor

Excellent front desk staff

I stayed one night, great hotel, staff and service. Breakfast had all you can eat Eggs Benny.. Fantastic.

Dirty

Quick and easy check in and out great breakfast

Booked a king room. Was downgraded to a queen. Uncomfortable beds. Pillows were very small. Tv remote was missing battery cover. Shower leaked out of the side. Tv was mounted crooked.

I’ve stayed here before, and have been satisfied, however this time, when I booked, I was not notified that the pool was temporarily out of service. Had I known, I would have booked a lower priced accommodation elsewhere.

The room I booked was not available so they gave me an upgrade. I’m not sure if it was actually an upgrade. The room was not locked when I got to it. The jacuzzi tub had a hole it and the shower was quite small. The hotel could use some updating. Great breakfast in the morning and the staff were very friendly and helpful

Took over twenty minutes to give us room key to a pre paid room booking at midnight with young children. No acknowledgement of the delays.

Was great

Hotel was good but is starting to get rundown, continental breakfast was good and concierge and hotel staff was extremely friendly

Property was neglected. Many things in the room did not work.

Near restaurants

pros - staff was nice , pool was fun and slide was awesome. breakfast was awesome with lots of options for everyone. Day 2 the sausages were very cold but flavourful. cons- hot tub was not working . excessively hot in our room and the AC was not working . we advised staff of this after the first night but the issue was not dealt with. there were light bulbs in room burnt out so it was dark . carpets and couches were soiled and stained . when we pulled out the couch hide a bed there were crumbs on the mattress. there was no ice tub in the room and it was a long search for staff to track one down. they did not do any housekeeping in our room on our two day stay which was odd.

I like the gym and laundry

Stay was perfect for what we needed the breakfast they offered was good . The hotel was in a perfect location for us. Will stay here again for sure .

Hot tub broke down. No breakfast. Called ahead make sure our boys would have no issues checking in but then they did were given a hard time.

It"s hard to do a rating when over Christmas there was no housekeeping, and the place had no water for most of the day on the second day we were there....contacting the hotel during the day was impossible no matter how many calls we tried to make..nobody answered and we just cgot a recording to try later....which we did as well, several times - same result. We were trying to call back to see if the water had been restored....no answer meant a round trip of almost 50 k when answering the phone would have been easier. As it was, we simply stayed away all day and came home late at night...the water was back on. HOwver, we have stayed at the Pomeroy before...and the service and accommodations were great. This was a one-of we hope anyway.

Bring able to find out what the status of the water was and not have a bloody recording telling us to call repeatedly...very aggravating. Otherwise, not all that bad.

They had a better breakfast than any other place I've been. The rooms were spacious.

Great service and nice clean and quiet

Loved the suite setup, very convenient. Hotel is showing its age but room was clean. Unfortunately the light in the kitchen didn’t work for us. The pillows were much too high for our preference, but the bed was very comfortable. Would stay again

The rooms were very large. Had a full kitchen! Stove, oven, a few dishes, dishwasher plenty of storage. Great warm breakfast, great location.

The bed was a tiny bit stiff for my preference. The remote would not turn on the TV and then when I turned it on with the buttons on the TV, there was no cable or available programs. Didn’t complain as we were only there for a short bit. Front desk said they would get someone on it when I reported it as we left.

Had a great stay, it was just for one night, The room was lovely and clean.

Location was great, and the place was very quiet. It was great to have a separate bedroom.

Hallways rugs are dirty and dingy, with a bunch of massive stains. This doesn't really influence the comfort level, but also doesn't add to the appeal of the place.

The hotel was fine - and easy to locate. It was a large room and comfortable. It would have been nice to see a second luggage stand in such a large room. The beds were comfortable and very clean. The light in the bathroom was very bright - which is a treat! Often they are not. My partner was happy with his breakfast - and as he uses a walker one of the lovely staff helped him to his table. This hotel could use a carpet cleaning in the halls, but we realize it has many working men using it, and understand it can be difficult to have everything perfect. Over all we were very happy with everything.

Unfortunately, of the three lamps in the room there was only one working bulb, so had to do some juggling to have a reading lamp. I did notify the desk on checking out.

The breakfast and the pool was the best part about the place.

Hallways smelled of rotten dirty carpet, with multiple stains on them. Pillows were like resting your head on a concrete block. When I asked the front desk for more pillows for my daughters for the pull out they didn’t have any.

Location and staff

Location

The staff was wonderful at the front desk and in the dining room, we didn't interact with any others so I wont rate them. The main hotel was quite clean and considering there was at least one other wedding group in the hotel, it still seemed quiet. Our room could have used a better eye to detail for cleaning. At first glance it looked great but when I looked behind the bedside table to plug in my charger I found 2 empty cans and a used kleenex. The water pressure in the shower was great :)

Convenient location, good breakfast options and the rooms are very spacious

Very friendly staff. Clean. Great location, and the breakfast was a bonus

This was a contradictory experience. For the price, the room was poorly furnished and dirty. We stayed in a suite with kitchenette, and there was only 1 fork, 2 spoons, and 1 knife. Room cleaning was only available by request, but though we booked for 3 nights, there was only 1 dishwasher pod and 1 coffee. There was a sign in the room indicating we should text for assistance, which we tried as we needed soap, toilet paper, forks, blankets and pillows (for the pullout), but we did not receive a response or the items. We had to search out a staff member, which took a few tries as the front desk was not always staffed. On the other hand, the fitness room was spotless, and surprisingly well-equipped, with a good selection of equipment in good repair. The waterslide in the pool was unexpectedly fun. And the breakfast was varied, generous, and tasty, with fresh cracked eggs and baked goods made on site.

Great place tostay any time