Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Staff and room was great

Tranquilo ya sea familiar o plan adultos

Limpieza excelente y atencion

Every thing was wonderful

Booking: I went through Expedia to book my package and vacation, which was 6 days at the Emerald Estates Luxury Villas, part of the Pueblo Bonito Resorts properties, all-inclusive package. The booking was easy, straightforward, and left little to vague interpretation or fine print nonsense. The package was stated as an all inclusive package with access to the other resort property that was more activities-based and featured more restaurants to choose from. These restaurants claim to be part of the all-inclusive package but beware of some items on the menu that will be out of pocket. Those are not itemized or disclosed in their entirety in its listing, booking, or disclosures, that I saw. The airlines were included in the package, which was outstanding. However, please note that you will need to choose from the package flights available. Ours were two connections to Mazatlan, and three coming back, it was rough. Alternative flights would have cost us 500 dollars more per person. The property: Wow!! that's all I have to say. Exactly as advertised. We saw a three bedroom four bath, private pool and hottub, on the property, and part of the all-inclusive package. All in 5,400 dollars for the week (property, flights, all-inclusive), even with the final charges (as I'll detail later) we didn't bust our budget of 6,000 dollars US. There is a 4 dollar room service charge every time they go out. We mostly got room service and averaged about three times a day resulting in about 60 doll

Outside & inside and the service did not match. Outside is total OMG, one of the best I have ever stayed anywhere in the world. Inside is outdated and BWS linens were no more than 3 Stars. Furnitures need to be replaced & the floors need to be refurbished. Services need to be much improved and the training of the staff is much needed. There are only two restaurants to serve close to 500 guest rooms and the menus are the same everyday. But, we are so enchanted by the grounds surround the hotel and the many varieties of palm trees and other plans are so beautiful and bountiful. The waterfalls and koi bonds and flamingo and exotic birds added on top of the lushes landscapes. The sunset took our breath away also. Last comment is that put your valuables in the safe.

The ground is magestic, one of the best in the world but the rooms are outdated and the furnitures are old.

The greens & the ground of the property was superb. Beautiful and lushes. The room is Ok but very old with chilled tiles and the furnitures are very outdated. Staff are OK but not 5 Star quality. Some are great and others didn’t quite understood the high class hospitality service. Very strict in their rules and not quite understood the customer’s needs. However, Jesus, the driver was fantastic!

No hubo dos dias agua en un Villa donde estábamos 10 personas

Todo excelente.

Excelente lugar

Muy bonitos los edificios, pero los interiores ya muy antigüos y deteriorados

todo perfecto

Relaxing

N/a

I love the cleanliness of this whole beautiful resort, it felt very luxurious and the villas were absolutely gorgeous

Have more varieties of food choices and more beach chairs!!

would not utilize the villas have not be update in years, property and furniture show it.

Excellent service. Great food. Just not much to do on site. No entertainment besides a couple of nights of live music at Kelly’s bar. No night club/dancing. No on site water activities. No basketball courts. We did make use of the volleyball and tennis courts however more options for teenagers would have been nice. Also only 2 options for restaurants (buffet or the bistro which is sit down menu ) you can order from the pool side as well though which was nice for lunches. We stayed in a villa which was beautiful and very nice to have our own pool. Overall it is a beautiful resort with amazing staff. I would highly recommend for more of a relaxation vacation just not a great option for those that like to keep busy (with teenagers) unless you plan to go to town a few times.

The food was amazing. Staff was very helpful. The city of Mazatlán was overall a very entertaining and fun city.

Big resort with beautiful pools to choose from and nice grounds. Villas were very spacious and super clean. Tennis courts in good conditions and with a pro on site. Restaurants were crowded. Watch out for the water and food with fresh water. We both went home with Montezuma's Revenge.