Hotel Playa Mazatlan

Perfect place to stay with great amenities and wonderful location. Staff is so friendly.

We loved this resort, would definitely stay again! Our group was 2 adults, 1 four year old, 1 one and a half year old. Stayed for 7 days but would have stayed longer. Our room was on the first floor, patio facing the ocean. Only downside to the 1st floor is that some rooms have palapas and tables in the view of the ocean. But 100% would recommend a 1st floor room if you want the easiest access to the beach, food, drinks. It worked out really great for us because after the kids went for naps or bedtime, we could sit outside the room on the ground floor beachfront patio with the baby monitor, and one of us leave for any reason (a dip in the pool, more cerviche, another margarita) and come back without having to go through the room and possibly wake up the kids. Overall the staff were friendly and helpful. Everything felt very clean, the rooms, all the pools, the restaurants, the beach, the washrooms. The beach was great, never felt crowded at all, sand was soft, ocean temperature was comfortable, waves were fun for kids to jump and play in. Only some pools were heated and some were colder. I saw a few people leave reviews that they weren't happy that the pools weren't all heated, but in my opinion, they definitely didnt all need to be. We loved the colder pool in the heat of the day and the heated pool after the sun went down. Kids pools very fun, my son looved the pirate ship. One of my favorite parts was the pond/boardwalk over to the man-made caves and cenote! You can jump into or swim in this cave right on the resort property, very cool. There's also a couple beautiful pools elevated above the cave with waterfalls. The buffets for dinner seemed pretty similar to other all inclusives we've stayed at, a large selection and fresh, but I much prefer the on site restaurans instead. I did love the breakfast at the buffet though. We liked almost all of the on site restaurant offerings, and don't miss out on Casa Roberto's, the authentic Mexican with the best guac and queso dip! The one thing that could make this resort better is more nightly entertainment. We missed the show on the evening we first arrived and then for the whole next week we were there, there was only 1 other short but beautiful fireshow. We would have loved to see some more dancers, etc. 5 stars from us!

I give this hotel one star. My issue was with the fake "special" price $2,267.00 for 4 nights at this hotel is beyond abusive.

We went for a day (9-5), and paid through the roof for it. In addition to over $900 pesos for the day pass which included food and drink, we had to (no option not to do this) pay over 300 pesos for towel rental even though we didn't need towels. We arrived around 10:00 and all but one restaurant was closed until 11:30. The one open was a buffet where the food was mediocre and cold. The pool where the swim up bar is was also COLD. They do not have paper maps or even anyone to help direct you to where the pools are located. Eventually, we found the hot tub and heated pool (both were the same temperature). The drinks were very, very weak and not very good (mineral water instead of soda water in Mojitos). My husband dropped his card for the towel rental (WHICH WE DIDN'T NEED) AND Someone snatched it up. This meant we did not get our 300 pesos deposit back on the towels WHICH WE DIDN'T USE OR NEED OR WANT. Bottom line, cold pools aside from one, bad drinks, cold food, and forced to rent towels whether you need them or not. Absolutely no worth the time or money.

I initially made a reservation for October 2025. Unfortunately, my plans changed and I wasn't able to make this trip. With that said I did a lot of research on where to stay. I chose Hotel Playa Mazatlán, because of its fantastic reviews. It's a place where you can enjoy great food, fun activities, and more. Even better than that is the customer service you receive. As I mentioned earlier, I wasn't able to make the trip. I want to give a shout out to Alejandra who helped me with my refund. She went far beyond what I'd expect from most customer service reps. She kept me informed of when I'd get my refund and even gave me detailed instructions to help her facilitate the transaction. When you experience that kind of customer service, you know you've made the right choice for a vacation. I look forward to making another reservation to Hotel Playa Mazatlán. Thank you, Alejandra Preciado, for your exceptional customer service.

The resort is definitely NOT a 4 star. As a Canadian traveler with my husband and his family, I would definitely not return to this resort or recommend it to anyone. I'll start with the good: - service - despite staff not being able to speak English (or if so, minimally), they were very friendly and tried to be accommodating. They worked hard and we appreciated it. There was drink service at the beach some days too. - room was cleaned well each day. Floors were mopped, bed made, etc. Would recommend the ocean-view as it is really pretty at sunrise and sunset. - the beach (sand and water) were nice - really cute, authentically Mexican-style resort. Enjoyed the architecture and history of the resort. Generally it was quite clean. - location - easy access to restaurants and the malecon The bad: - the rooms. no option to select a king bed, only two doubles - not a big deal though. The rooms are not equipped with things you typically see at an all-inclusive (or even a basic hotel) - no mini fridge, no coffee maker, no robes or slippers, just 3 water bottles provided during the daily cleaning. Most all inclusives have a nicely stocked mini fridge with ice cold beer or hot coffee in the morning to enjoy. Also no fan in the room if that's something you're used to. We also did not have any hand towels or face cloths in our room (had to request these). - the food. TERRIBLE. the buffet was awful, bordering inedible. the a la cartes were also awful. everything tasted like cardboard. You'd find better food at your local Denny's than anywhere on this resort. The only thing that was remotely edible were the tacos at Captain Jacks. Otherwise, worst food I've ever eaten in my life. - drinks (alcohol and non-alc). Very limited selection other than the typical sugary blender drinks. - noisiness of the resort. We could hear every word or footstep outside our room, all day and all night. It would be nice if there were resort quiet hours in the evenings. We barely slept on this trip due to the noise of people in the hallways. There is also almost nowhere to enjoy a peaceful moment on this resort during the day. Loud music blasting at the pool or bandas exploding your ear drums on the beach, - unless you speak spanish, you cannot watch tv (not that I suggest watching tv on holidays anyway, but it isn't even an option). - advertised to have a swim-up bar. there is no such thing. - birds swarming you if you eat on resort The ugly: - despite the beach itself being beautiful, the chairs provided on the beach are hard plastic. I'm in my early thirties and my back was aching after a few days sitting in these things. The resort seriously need to invest in some loungers for the beach. Even worse than the chairs were the incessant salespeople and the constant bandas playing. We had other reviews mentioning this, but it is even worse than you can imagine. The beach is somewhat peaceful until noon (minus someone waking you up to try and sell you something every 5 minutes), but the mariachi bands are working at a volume you cannot even imagine. There is usually 1-4 bandas playing at the same time, with their amps cranked to maximum volume. You cannot hear the person right next to you speaking, let alone hear your own thoughts. Do not think about reading or napping past 12pm. All in all, this resort is very much catered to locals. It is not at all relaxing, I feel like I wasted 7 of my vacation days on this trip. Can't really think of one redeeming quality to render this place worthwhile to anyone.

recently stayed at this resort in Mexico and unfortunately, it did not meet expectations. The room was very basic and lacked some standard amenities that most travelers would expect. There was no fridge in the room, which made it difficult to keep drinks or snacks cold. There was also no coffee maker, which was disappointing since having coffee readily available in the morning is something many guests look forward to while on vacation. One of the features that was advertised and that I was most excited about was the swim-up bar, but it was closed during our stay. This was a major letdown, as it’s often a highlight of an all-inclusive resort experience. The location itself was beautiful, as you would expect in Mexico, but the missing amenities and unavailable facilities took away from the overall experience. I hope the resort addresses these issues so future guests can enjoy the stay they’re expecting.

Beach: A+. The best part. Clean and beautiful. Palapas are great. Landscaping lovely. Could use cushions on beach chairs. Back hurts! Hotel: B. Definitely 3 star. Very clean, firm but comfy beds. Genuinely lovely, hardworking staff. Great view for ocean side rooms. Buffet: D. Terrible. Nice location on beach. Breakfast good but lunch and dinner a crapshoot...Only 50% of items had signs. No understanding of celiac disease and cross contamination. One day canned mineral water was free and the next there was a charge...? Restaurants: A-. Much better quality of good and service. Casa Roberto was excellent. No understanding of celiac disease and cross contamination but were trying hard. Bars: B-. Good but inconsistent. One bar ran out of red wine before dinner. No problem getting it once seated. Chilean house merlot and cab sauv are very good. Banda: Fun, authenic spanish marching bands with tubas, brass, and drums. Play from noon to early evening nonstop. If you want a siesta, bring earplugs or sleep by the warm pool where the cafe is. You either love it or hate it. Sometimes both. This week was carnical and there were 18 bands on the beach playing at the same time. (We counted the tubas). Suggestions for hotel: Train your staff on food allergies and celiac disease. Improve buffet quality. Label everything individually, including salad dressings, drinks, and honey. Provide butter not margarine. Get decaf espresso coffee (not instant). Make a conference room a quiet room for reading / library.

It was so great!! We love Walter he is so nice! the activities are great, food is great too, i was sceptical at first but we loved it!! Pools are lovely. Beach is super clean.

I am giving my honest opinion of Playa Mazatlan Resort. I am an unbelievable very fussy person and cant eat many things even at my own home, never mind a resort. My last vacation I spent every day of the week eating spaghetti 3 times a day, every day for 7 days. I am that picky. I have to say this is without a doubt Playa Mazatlan is the best place I have ever been. The location, beach, service , room were all fantastic. Above all, the food was utterly FANTASTIC. I never ate so well in my life. Captain Jack has the most awesome Kabobs, chicken, beef or shrimp with all the fixings. They went out of their way to add pineapples to my chicken skewer. Desserts were great. Brazilian was a chefs masterpiece. Carved Beef, BBQ pork tenderloin and marinated chicken breast your choice. The buffets were just incredible. Everything was fresh, hot and plentiful. Tons of fresh fruit and salads. The deserts were like you would get in a high end bakery. Believe me, they really put on a great meal choice. Honestly I even went back for seconds and sometimes a 3rd little portion. I did actually eat spaghetti once as a side to my meal. I do not eat fish or seafood but there was plenty there that looked delicious. My room was second floor facing the beach and ocean. The music was beach mexican musicians and it was really nice. It was not loud like others have said. I slept quite well at night. One thing I like the best is the street markets. They are not pushy at all. You do not feel hen pecked the minute you walk by one. Beach sellers are the same. They respectively take no as an answer. All in all, it was the best vacation I have ever had. I thank you playa mazatlan and I hope , health willing , I can return again.

Best location along the strip. Walking distance to numerous restaurants, stores, the malecon. Beautiful beach you can walk for miles. The food is fantastic if you go to the Italian or Mexican restaurant. The sushi beach snack bar is also fantastic! However, the buffet is absolutely disgusting. I have traveled throughout Mexico and Cuba and this resort had the worst food I have ever encountered. I would be emberrased serving this food in a 4 star resort. Resort could also be cleaner. Pool decks were dirty and I saw floating bandaids in the pool.

Good: The hotel has 4–5 swimming pools with different temperatures, which is a big plus. There is a great shallow pool with warmer water that’s perfect for younger kids. The location is excellent, and the beach is very nice. Not so good: Cleanliness is a serious issue. Don’t expect towels or bedding to be properly clean. The food is very mediocre, especially for a resort. Breakfast is extremely disappointing: there is no egg station at all (this is the first time I’ve seen this after staying in more than 40 hotels worldwide). Only boiled eggs and cold scrambled eggs are available, with no bacon. The bread is shockingly bad — always stale and almost inedible. In my 20 years of traveling, I’ve never encountered bread this poor. The coffee is also terrible, which is surprising for Mexico; it tastes like old leftovers that should have been thrown away hours earlier. Dinner is just as bad. In addition to the bread issues, the meat and seafood are the lowest quality I’ve ever seen at a hotel. It honestly feels like the buffet is being served leftovers from another restaurant from the previous day. Overall: Seriously, do not book this place unless you plan to eat outside the hotel for most meals.

Was assigned room 210, huge balcony, perfect view! A few heated pools, great for the kids. Beach is awesome, I doubt you’ll find a better location. Service has been good too. A great place for the family!

👍 The Good Property Aesthetics: Old but beautiful architecture, rock work, and lush plants give the grounds a unique and charming character. Buffet Food & Dining: Solid and varied, always found something enjoyable. The oceanfront buffet areas are lovely. Ocean/Beach: The highlight of the trip; absolutely loved playing in the waves. The beach itself is beautiful (when the music is off). Recreational Facilities: Awesome volleyball area and a lot of swimming pools are available. Cenotes: Cenotes are incredible and a major enjoyment point. 👎 The Bad & Inconveniences (Major Issues) Noise Level: Extremely loud Banda music on the beach from ~1 pm to 6 pm, making beach relaxation nearly impossible. Game Area Rules: Restrictive rule against children using the pool table (even with an adult, in a non-alcohol area), which was frustrating and a big disappointment. 👎 The Bad & Inconveniences (Minor Issues & Observations) Specialty Restaurants: Underwhelming and not memorable; did not add much value over the buffet. Children's Facilities: The kids' club was closed, which was a minor disappointment. English Proficiency: Some staff members struggle with English, occasionally making communication challenging. Entertainment: Main pool entertainment is entirely in Spanish, limiting participation for non-Spanish speakers.

Nice and family place. I recomeded this place. Check in and check out was faster it's excellent. The fotos is good in ocacions excellent. In general the experiencia en this hotel was wonderful.

Vission on the balcony in the morning the best 1 night only some inprovment. Coffee needs creamer bigger cups l and lids showers suck nowhere to have shampo but on thr floor accomedatons beed higher end inprovment

The hotel rooms, pools and beach were all good. The noise from the bands playing on the beach from midday to late evening was awful.

Great staff, clean room, great ocean view, definitely recommend and would stay here again. Right in the center of everything

Everyone was very excellent and the employees where very helpful and very respectful and the rooms are very clean the housekeepers are very kind and helpful the activity are very fun for my family.

Great location near the Malecón and on the beach. Fantastic staff, very clean, great pool area with many options. We did all inclusive which was nice, however only one main restaurant is open each night, as well as the buffet. No option to choose to eat at whichever restaurant you want, and you must make reservations by 11am. We were under the impression that there were many restaurants to choose from during our stay. This was not the case.

Hotel staff doesn’t help with food options. The food is terrible at most places at this resort. The hotel is in a perfect location but it is old and needs a makeover. Will not return because the food quality is really bad and to get anything at all you stand and wait in long lines.

Family-Friendly , Beach Acess, plenty of dining options all within walking distances!

The beach

Awesome 👌 we will come back for sure love it

We had such a wonderful stay at Hotel Plaza Mazatlán! The property itself was beautiful, with stunning architecture that gave it so much charm and character. Its central location made everything so convenient—we could easily walk to shops, dining options, and plenty of local attractions. The beach and the boardwalk were just a short walk away, which made exploring the city even more enjoyable. The staff were absolutely amazing—always friendly, welcoming, and willing to help with anything we needed. They kept the property spotless, and we truly appreciated the care and attention to detail. A special thank you to Olga, who took such wonderful care of our room each day and made our stay feel even more comfortable. Transportation was never an issue either; right outside the property we always found friendly and affordable options to take us to nearby areas that were just as beautiful and fun to visit. The food choices were fantastic, offering a variety of cultural flavors, but the seafood in particular was absolutely outstanding—we couldn’t get enough! We were completely enamored with Mazatlán and truly enjoyed every moment of our stay. We’re already looking forward to visiting this vibrant city and staying at this hotel again. Highly recommended!

Food is less than okay. We will definitely not go back.

Worst food ever! Rooms nees to be renovated, no refrigerated air its only like a master cool, hotel has rats we saw one

Very run down and not clean.

Center of everything

Check in not so great

The property installations are OK but tue AC in our room was noisy and wasn’t working well.And the service all inclusive is not worth it. The different restaurants are mostly all the time booked and it has a short limited time to book your reservation for restaurants .They limited everything even water bottles. The Flavor and freshness for food and drinks wasn’t good either. The servers people look overwhelmed mostly all the time. The best part for this hotel is that location you can walk to main street and Malecón. Our family was disappointed on our stayed here. In case that your rent a car, don’t do it by the application Expedia or other applications do it direct with the car rent company, insurance offer bu the apps for the renter car didn’t work in Mexico and you have to do everything again and more money out of your pocket.

I liked the great price, food was delicious and bartenders at bar were great. Very family friendly place.

This is a beautiful hotel. BUT people are allowed to walk through the hallways with speakers box playing loud at all hours .It would of been nice,if security STOPED them.My second complete is the bathroom window NO privacy if you open it people walking by can see in .I had to use a towel to block window for privacy. Bathroom window should be fogout or something 🤔 My first an last time

El hotel tiene muy buena ubicación, fácilmente puedes llegar caminando a restaurantes y puntos turísticos, su playa es hermosa. Sin embargo, es practicante imposible obtener reservaciones en los restaurantes de especialidad para cenar, estuvimos 4 noches y ningún día alcanzamos reservar ya q solo lo puedes hacer en un horario de 8-11 am, la comida no es buena no vale la pena el paquete todo incluido, no es un hotel silencioso donde se pueda descansar tranquilamente se puede escuchar todo lo que sucede alrededor del hotel en tu habitación y nuestra habitación el baño tenía moho en el techo.

Great hospitality

Great place, I love it here, great customer service from every employee

Great service and excellent cleaning service.

very nice family hotel love the location super comfortable rooms

It was a great old property (in very good condition) with a lot of history. It's the perfect location around a lot of great restaurants and fun shopping opportunities. It was also fairly close to the old downtown district, which can make for some amazing exploring! We will definitely stay at Playa Mazatlan again.

This was my first time at this hotel. There were some con's and some pro's. We got there before 3 pm, but they are very strict about not checking in until 3. They said our room was ready, but had to wait, fine. So we finally check in and get to our room about 3:30 and the maid is just starting to clean! Had to wait outside the room for about 15 minutes for her to finish. The rooms are very outdated and very little space for storage, even though they are quite large. There was only one hook on the show for 3 towels. I assumed there were no blinds in our room, turns out the auto shade was broken. After asking 3 times to get it fixed someone finally came to fix it. We only got the buffet breakfast for 2 adults and not our child, it was the special when I booked. I had no idea that if you don't get all inclusive, you can't get any food from their snack bars. You need to go eat elsewhere. My husband left the day before my son and I. I kept his bracelet for the breakfast since we had paid for it. We were told it can't be used for anyone except him, so had to pay for my sons meal as well. The staff was generally very nice and helpful for the most part. I really liked Mazatlan, but if I return, I will stay at another hotel. It is in a nice location and close to many restaurants and stores.

Had a good stay, staff is great. The views are beautiful and the area is kept very clean inside and out. Pools on the property are very well maintained and staff takes care in cleaning around all day. Many dining options on property as well.

Perfect location for easy access to the city. Friendly staff and service. I loved the little store across the street to grab snacks and drinks for my little ones. Lots of souvenir shops across the street. There's a little kids pool area with a pirate ship that my 2 and 4 year old loved. The beach is noisy with the band playing and it may be a bit much for some.

Loved this place, location and staff was amazing, will definitely be back!

Wow just wow! Loved the hotel great for family vacation beautiful view from the room beach and pool is amazing! hotel is safe staff is welcoming and friendly. My husband and I enjoyed the beach and bandas while the kids enjoyed the hotels pools we were really comfortable with them being alone. Inclusive is worth it food & drinks were great. Will be coming back for sure!

Great location

My family and I were treated very poorly, when we where having breakfast one of the cooks was trying to give us food that was very hard and honestly not even edible, so when we had asked her if she could make a fresh one she said no you can have one of the ones that were already there when she was making some fresh for her coworkers. As well as one of the waiters when I was sitting down for breakfast with my parents told me very rudely that I was not allowed to sit there with them. And at check out it was worse than anything we were trying to check out early because we had to catch our flight and they kept trying to make us wait outside for someone to get there to cut our bracelet off, and we kept saying there was no young lady right there and the check out personal his name was Rafael started yelling at my family saying the young lady was there when she still wasn’t, like we were just trying to check out as soon as possible to be able to catch our flight back home. The only good personal that treated us super well were the security guards and the bag handlers (porters).

Very nice service

En la hora del chek out, te quitan el brazalete y te cohiben el uso de la instalaciones, ya no puedes hacer el uso de albercas ni nada a comparacion de los otros hoteles que si te dejan estar ahi. En el bufett se termina a las 11 am y antes de las 10:30 am ya te estan precionando para retirando el plato y asi.

Nice ocean view. Great Costumer Services

We loved the location, and the employees were great. The beds were not comfortable, and the nonstop bands on the beach is the reason that I didn't give this hotel 5 stars. I would return again though.

Great location, it has one of the best beach area, good for kids because the hotel offers activities for kids, food included in the all-inclusive is not bad. In the other hand, bathrooms stink, and there was a cockroach in the dresser. Rooms are not quiet, everything that happens in the hallway you can hear it in the room

Loved the visit. Always wanted to stay here. Great breakfast buffet. Learned on my last day only that it was free with my room reservation though

The staff was great and helpful, especially Ma de los Angeles in booking she was very helpful with my booking, also Jose David Captain of the Chefs was also extremly helpful, Leopoldo out waiter went above and beyond to help us, and Walter also was very helpful with our activities and dining in the hotel. Most definitely return to the hotel.

We have been visiting Hotel Playa Mazatlan since 2003. It has grown magnificently since then, adding restaurants, shows, pools. Service always good, thanks to all their staff, and especially Victor. We look forward to a future trip.

We purchased the all inclusive food and drink. Their version of all inclusive starts at 11 am at the earliest. Which includes cold bottled water. The drinks are so watered down and we had less than an ounce of alcohol. The food caters to the Spanish clientele not tourists Coffee- You can get coffee and buns(usually dried out ones) at the coffee shop from 7-10 am only. If you want a Coffee pot in room. First you need to request one. Then you have to beg for the coffee. Oh ya you want a cup to drink it from…..Bring your own. Food- The food is the same everyday. Same thing at breakfast lunch and dinner. Relaxing beach -The marionette bands on the beach are brutal. There are several of them and they try to out do each other often playing at the same time. The beach is the least relaxing place Spanish speaking- You need to be able to speak Spanish if you want or need anything. If you’re looking for entertainment in the evening, you will get Mexican dancers, international dancers and Caribbean dancers, which I will add are all the same! Don’t want to forget the best in sat evening You will get to play bingo, ensure your Spanish is up to par! - [ ] Massage - it was a 45 min rub down.

Well located

Fantastic

Great experience overall for family

Hotel was very nice, loved that it was close to shopping and restaurants. Beach was a little too crowded, vendors and bands were annoying but that's easily escaped by being at the pools. Overall hotel is very nice

The hotel is nice. There’s just a few things that really got under my skin. We got there early and we all know check in is at 3 pm. We had to go so they can check in our luggage and we could wonder around. The gentleman told us to come back around 1 and see if the room is ready. We come back at one and they scold us about coming early and check in was at 3. Jacuzzi was closed about 40 min early and the guard said he closed at 8 when reception says 9? We got charged for a towel that we didn’t return and we left by the pool. We didn’t get charged for what a new one would cost we got charged for what 2-3 would cost. We were two parties we got all inclusive and the other party got regular. They were brining in bed from outside and we were ordering drinks and when we went to get food the first time. They served something I didn’t like. Since I didn’t want to throw it away I asked if someone would want it. (They didn’t have all inclusive). We got scolded again, I guess maybe that one might have been my mistake BUT he also blamed the one that was brining outside beer saying she was consuming from their open bar. You do get what you pay for. Transportation, and any other attendant was great! Reception, security, management, not so great. I wouldn’t come here again

Edith and Arturo were so helpful at the front desk and the kitchen staff met all of our requests.

Felt safe at all times

7

This resort was gorgeous. Be sure to explore the pool areas thoroughly! There are a few hidden gems within the "grutas". We only experienced the breakfast buffet but it was fresh and tasty with a beautiful view of the beach! We will definitely stay here again!

Friendly staff all-around, including at the front desk, housekeeping, buffet breakfast, and security. Definitely would recommend.

Always a pleasure to return to this old treasure. Though getting a bit ‘tired’ the property is in a great location and is very relaxed. Lots of families with children. A bit noisy.

All staff we’re attentive

It needs remodeling

I’ve been staying in this property for several years now, love the location of it and staff is attentive. The rooms need some remodeling especially the showers.

Great hotel to be shared with local visitors

Love love this hotel. Very clean, the food options amazing, the shows super entertaining and beautiful. The amenities super. Will definitely come back

Food was good, staff was friendly, facility is clean. Not all pools are heated. Hot tubs are not that hot. Beach is not quiet or relaxing with all the loud band battles and vendors coming up to sell trinkets.

Beds were rock hard, bands on the beaches were loud and battled sometimes three different bands playing.

Had a great time. They were very accommodating. The buffets were not great, but the streets have lots of great restaurants and night life. Beachs were clean and beautiful. Rooms were exceptional, aside from the little bit of noise that was heard from the windows being slated in the halls. I will be returning to this hotel for sure

Nice older, well maintained property. My third time here.

pros-friendly service, price and location. cons-very hard beds, Loud Mexican Bands playing all day on the beach. Vendors constantly bugging you to buy something. Very few staff speak any english.

The hotel is wonderful. I will definitely stay again perfect for families. They have more than five pools. I didn’t even get to explore the other side of the hotel but overall everything is walking distance.

There are constantly four brass bands playing on thr beach at once. It was so very loud and obnoxious. Very limited food options and the food was just okay. The same things over and over. The property is beautiful but we will never stay there again.

The hotel has a great location and beautiful beach front. This is about all that we liked about the hotel. The rooms are old and need maintenance. The ac leaked our sink didn't drain and we sometimes didn't get replacement towels or bath mats. The beach is loud and thats to be expected since there are bandas at the beach but they let guests run around yelling and ddinking all night. We called at 1am to ask them to ask the other people to quit making noise in the common areas. This was the loudest most uncomfortable hotel.

Hotel was great but constant noise by very loud brass bands standing right at the beach property line made it impossible to relax. As soon as one band finished after 30 min another band showed up within 3 minutes. This went on from noon to 8.30pm every day. Beach vendors allowed 10 feet inside the roped boundary too. I do purchase from the vendors but I do it on the beach side of the rope.

Really nice property and beach. Rooms are dated but clean. Beds are comfortable… average resort food.

Everyone was so nice! Love the location ! It was close to La zona dorada, where all the restaurants were close and walking distance

friendly staff, great location, warm pools, cooler pools, kids club, great beach location.

We loved the warm swmming pool, but there is no hot tub for the family only adults

Close to lots of restaurants and shops walking distance

Been to Mazatlan 6 times now and have stayed here 4 of the times. I will always stay here because the staff is friendly and the views are amazing. Very clean property :)

We have been visiting Hotel Playa MAZATLAN!!!!! for 25 years. We had not been back however since 2019 for a variety of reasons. We decided this year that we would go back and we’re hoping that it would be as wonderful as it had been 10 years ago. We were pleased. Overall, we felt that the rooms and service were good. We only had the European plan so the only food we had at the hotel was the buffet breakfast. The fruit was fabulous and the omelettes were quick and tasty. We didn’t eat most of the other foods as they were More geared to the nationals. We loved our time on the beach, although the loud bands can be disruptive. They were not always. I was able to read three books in the nine days that we were there. All of my reading was on the beach. I was disappointed in the quality of the cocktails that were served on the beach. Because we were not all inclusive guests we paid for our drinks and we’re happy to do so, but they were not good and seemed as though they were not made with care or quality ingredients. I did tell the beach area server that the drinks were not good. We also did have some food service on the beach and we were happy with our chicken nachos and our tortilla soup. It’s nice to be able to order something on the beach like that if you need a snack. In the future, I would probably just order bottled beer and order to know the quality of what I will be getting. So many of the staff have been there for all of the years we have been going. They were so appreciative to have American and Canadian guests as they feel that our media discourage us from going to MAZATLAN!!!!!. We will go back. To hotel Playa MAZATLAN!!!!!

This hotel is absolutely stunning. You can tell they care about their space, and the greenery is amazing. Things to remember: you’re staying on a main beach with a lot going on. If you’re looking for something quiet and relaxing, this part of Mazatlan may not be what you’re looking for. That being said, we loved the bandas on the beach, the service, and overall people were so friendly and fun to be around. I hope I can return again, we loved Hotel Playa Mazatlan.

Todo súper bien !

Wonderful holiday at this resort, staff espically engaging. Loved having Job as our waiter every morning and hooking up with Edgar for afternoon drinks at the beach bar, best hamburgers served pool side. The entertainment staff 5 stars...

Food: I grew up going to this resort! I brought my kids back as I wanted to share the memories I had. It was nice they offer an all inclusive option (all the chunky monkeys) I really enjoyed the restaurant food as it was good and great beer selections (Pacifico, corona, tecate) Georgini’s and Roberto’s were my favorite and I loved the sunset cocktail bar they set up on Tuesdays and Saturdays by the north tower. I also loved the coffee bar for the all inclusive guests. I went in the am and pm most nights! Sports bar was nice but didn’t spend a lot of time there. Entertainment: I liked the 2 shows we attended! The kids one was super fun. I wish there were more nightly shows. We stayed at the riu the last 2 years and appreciated the nightly kids and performance shows. The days we went to the pool were fabulous with the entertainment staff! They had darts 🎯, foam parties, balloon games, water polo, etc. to keep adults and kids happy all day. Enrique and his team were always great and helpful! Great variety of music both American and Mexican infused to keep everyone engaged. valleria and Rueben were awesome at the kids club. We went a couple times and the kids begged to go back. They did cupcake decorating, bingo, face painting, puzzles, etc. Beach: I love the beach but the only downfall is the bands that transcend around 1 everyday. There are multiple and that it’s too loud. I understand it is a public beach and I understand the hotel can’t do anything about that. I just wanted to make note of it as this will make us consider another location. I enjoyed they have servers on the beach for drinks as well! The trinket sellers wondered thru the chairs on the beach and some were pushy and didn’t appreciate that as much. One day security enforced them away, but other than that no one else. Pools: I loved the 2 warm pools (main and 1 in back by pirate ship) the new pool lagoon would have been great if it was warmer, but was too cold) loved to walk thru the caves and wonder in the area over there. Very pretty. From what I remember when I was a child/ younger adult there were moreAmericans and Canadians. This year there were more Mexicans and maybe catered to this? Everyone spoke pretty good English and staff in general super attentive and helpful. Was awesome to see some familiar faces (the guy arturo who makes the eggs, and the waiter who has been here 39 years and Henry the hat man. It was truly a walk down memory lane.

The resort is beautiful, an authentic Mexican resort. Dated but has charm. The staff are all very attentive and friendly. Rooms do not have fridges however, for 100 pesos a day they will bring one to your room. The food was very good! Keep in mind you’re not at home in Canada, for breakfast you won’t have your bacon, sausage, hash browns and toast. You will have made to order eggs and omelettes and the Mexican side dishes. This is a Mexican resort and the food is good. especially the specialty restaurants. The downside of staying at the resort is the public beach that is in front of the resort by 1pm everyday you have bands playing very loud music all at the same time. This will go on till past sunset! Very annoying if you want to have a peaceful afternoon at the beach - you won’t. This will make me not return to this resort.

Good

Close to everything, very good buffet, very clean, very beautiful beach, very friendly staff

The hotel was absolutely stunning for my liking Rustic look my favorite, exactly what I was looking for . It was impeccably clean, room service on top of everything, clean towels, and sheets daily ,with beautiful pools that were perfect for relaxing. The food was delicious, offering a variety of options that catered to every taste in my little family .The staff were incredibly friendly and attentive, making the entire stay even more enjoyable. Overall, it was a fantastic experience that I would highly recommend.,

Our stay at the Playa was nice, it has beautiful pools and the buffet breakfast included with our reservation was great! Had a wonderful time and can’t wait to go back. Our only complaint was that we weren’t happy with the room that we had and it took a few days to get a new one.

Spent another last two weeks end of January here. This is visit number 9/10 here. Had a room wasn’t too happy with first night, was a little difficult to get another but as always the front desk staff came through. Ended up in 408, great view. It’s wonderful to see the same staff we’ve come to know and repeat guests that we have gotten to know year after year. Some who have been coming for over 30 years. Guests are treated extremely well. The hotel is old. No question. And yes could use a little updating. They keep the place spotless. Always cleaning. The location in the golden zone makes it safe and fun to eat out, watch live music, shop. It’s not upscale. No fridges in the room. The buffet is ok The a la cartes are very good. The sports bar is modern and fun. Most pools are cold. Main pool heated. The beach is very nice. The sea is not the Caribbean. Banda can be annoying and sometimes entertaining. Spanish is the main language. Learn a bit before you go. Many Mexicans travel here for vacation. More Mexicans than Canadians and Americans. Which makes it great. The staff as I’ve mentioned over and over make this such a terrific place to be.

This hotel is just okay. There is a lot of potential, but it’s due for a heavy renovation. There are quite a few pools, but only a few had lounge chairs around them and were quite loud (kid pool, loud DJ music, waterfalls). The beach is nice, but bands play very loud music in front of the chairs all day. This is definitely not the place for a quiet, relaxing trip. The location is good, as you can walk to restaurants, but it’s very loud at night. Rooms are poorly insulated for sound, so you can hear the music at the bars nearby and from people down the hall. The staff were kind, but not very helpful. They wouldn’t make a call for a spa appointment for me and don’t have basic essentials like toothpaste. The property is generally clean. The beds only have a very light blanket on them and I had to use the spare blanket in the closet, that looked 30 years old and smelled awful. I asked for a new one and it wasn’t much better. A few highlights: the breakfast is really good, and there is a shower available in the main space if your flight leaves after you check out (though you aren’t allowed to use a towel). Not the worst place I’ve been to, but I wouldn’t return unless I was looking for a party type vacation.

Absolutely loved this resort - close to everything! The breakfast buffet was fabulous with lots of choices! The rooms are clean and lots of hot water for showers! Staff is attentive and professional. Right on the beach with lots of chairs. I wish the pool opened a little earlier and getting ice can be a bit of hassle - otherwise - loved it here! We will be back. Highly recommend.

The staff is very friendly and top notch. The beach is very clean and one of the best in Mazatlan. The dining at the hotel is limited, however, there are plenty of good restaurants in walking distance. Very clean. Property can use some TLC and limit bands playing on the beach.