Hilton Garden Inn Toronto Airport West/Mississauga

Very misleading sales and information , poor customer service and overall an unreliable hotel.

clean, large rooms, clean pool and jacuzzi

No

I liked the hot tub and the gym.

Les services et le confort

Very spacious and clean rooms. Friendly staff. Overall great experience.

Amazing hotel. Michelle was an excellent server at breakfast!!!!

First time traveling and i love how attentive the staff were. The rooms are very clean and very welcoming. I did have one concern, the air conditioning unit would not turn off. The display panel did not have a reading and it kept coming on and off after several intervals.

Excelente Ubicacion entre Toronto y Aeropuerto

Sin observaciones

Friendly staff and management helped us resolve an odd glitch when we booked the hotel several weeks ago.

The room was clean and comfortable. The staff was kind and helpful. Breakfast buffet was a delightful change of interesting foods aside from classic eggs. Microwave and refrigerator in room completed the perfect package.

Parking but someone tried to get into my truck the alarm went off front desk call me in the middle of the night I had to get up to verify doors.

Rain coming in the room by the roof because it was rainning outside took for ever to change rooms. Got a single bed room booked and paid for a 2 beds to sofa room with better bathroom and better pillows.

Very clean spacious room. Quiet at night and comfortable beds. Staff were friendly and courteous. Hint: this is the Hilton Gardens Airport West- there’s an East and Google Maps might mislead you. Hilton Gardens- consider restocking coffee pods and leaving an extra roll of TP in washroom when refreshing the room. I would definitely stay here again.

overall good

the refrigerator was not cooling. My ice cream melted. there was no free wifi.

After arriving from the Caribbean and needing to overnight in Toronto before continuing my journey to the Middle East, I chose to stay at the Hilton Garden Inn Toronto Airport West/Mississauga among the many airport hotels around Toronto Pearson Airport. This was truly one of the best choices I made during this trip. After spending approximately 10 days in the Caribbean and experiencing some issues with several hotels during my travels, staying at this Hilton Garden Inn was a very refreshing and pleasant experience before a long international flight. One of the best things about this particular hotel is its location. Although it is not among the closest hotels to the airport, it offers something far more important for travelers, convenience and life around it. Guests can easily find food late at night, along with shops, restaurants, and many other services all within walking distance behind the hotel. Many airport hotels around Toronto are isolated and have very little nearby, but this hotel is practically located at the edge of Mississauga and offers a much more comfortable and lively environment. The staff at the hotel made an especially positive impression on me through their politeness, patience, professionalism, and friendliness. I would particularly like to mention Mr. Taran, the night auditor, Mr. Prete, Ms. Stacey who checked me in upon arrival, and the reception manager Mr. Ramandeep, whom I met the following morning. He was equally pleasant and professional as the rest of his excellent team members. I truly appreciated the warm North Indian hospitality, which is easy to feel once you become a guest at this hotel. I am planning additional trips via Toronto this summer and will absolutely choose this hotel again over any other airport hotel in Toronto. A very big thank you to the entire team for making my stay such a pleasant and memorable one.

I had a wonderful experience at this property. The location on Matheson Boulevard West is incredibly convenient, offering easy access to the airport and local corporate offices while remaining quiet and peaceful.The hotel is clean and well-maintained. My room was spacious, the bed was comfortable, and the modern amenities made working and relaxing effortless. A special mention goes to the staff—everyone from the front desk to the dining team was warm, professional, and eager to help. The delicious breakfast options were the perfect start to each day. Whether you are traveling for business or leisure, this hotel delivers top-notch comfort and value. I will definitely choose to stay here again on my next trip to the area!

Convenient, clean

Did not take care of pool area. Someone dumped body wash into hot tub. Staff was told and they did nothing.

I have stayed at this hotel at least 20 maybe 30 times since they opened due to location and being a Hilton diamond member. Years ago this hotel was always clean and had a very friendly staff. Unfortunately over the past couple years things have declined. Seems like either new ownership or new management or both have happened. The little things that distinguish a Hilton brand from others is missing. During my last stay a few weeks ago I did the digital checkin, selected my room but when I arrived they put me in a different room. Ok no big deal. I get to the room the refrigerator is room temperature. I called down to the front desk they said they would send someone up right away. Well after 20 minutes of waiting I asked to be switched to another room as I was traveling all day and wanted to take a shower and get dinner before it got too late. So they switched my room, not an end room as requested but a room where the refrigerator did work. Later in the evening as it was getting cold I turned the climate control up but the room wouldn’t heat up past 70 which felt colder to me. Anyhow I asked if they had a blanket. They insisted that there was one on the bed which there wasn’t just a thin common hotel comforter. The person on the phone rudely stated if you want one you will have to come to the office to pick it up. Ok so I did that. Apparently not enough staff to accommodate the guest. At breakfast being a diamond member you are provided a free breakfast voucher. Typically the staff will ask if you have a voucher and you provide it at the time of billing. Here the waitress rudely asked me 3-4 times if I had a voucher before I even sat down which I replied yes (before any service provided). Then she stated I need it now. Ok no be deal but there is a way to ask for something like that especially when your establishment is doing something different then other Hilton properties. Anyhow one of the main things that pushed me to write the review was the cleanest of the hotel. The entry mats on both entry were extremely dirty both evening and the next day. Seems like they are not regularly cleaned. Same for the elevator and other common areas. I stayed in the Markham HGI the next night and it was like night and day. Service and cleanliness is taken seriously there. To be fair to the cleaning staff the room was clean just the common area don’t seem like they are getting the attention they need. Also maintenance. Why do they wait until a guest reports a problem before addressing it? Certain things should be checked regularly. Hopefully management will see this and work to make improvements.

Clean & neat and comfortable stay no issue

Clean. Good experience. Great shower

The stay was lovely, and the hosts very welcoming. I had misplaced my entry card and they were very helpful and accommodating.

The Staff were great, the place was immaculate, pool, hotel, I would stay here again.

No complaints

I am very grateful to the hotel team for allowing us to check in earlier than our scheduled time. We were extremely tired after a long flight, and a kind gentleman at the reception helped us get settled quickly!

The staff that checked us in was pleasant and friendly. We were looking forward to a soak in the hot tub before bed. The room was well apportioned, shower was pleasant and the breakfast was fantastic!

We called to inquire of the times for the pool and hot tub and were told those times. And then when we went down to use the facilities there was a sign on the door that they were closed for maintenance. After a weary day of traveling, it was disappointing to not be able to use the pool and hot tub. The next morning we went down before breakfast to learn they were still closed and yet, there were other guests in the pool, although it was closed for maintenance. Very disappointing.

I've been travelling here from England for over a year. I stay for one night on the way to Cuba, then stay for one night on the return journey. I'll always choose this hotel because the staff are lovely and friendly, and because I feel relaxed and at home here. I hope I can return soon and to speak to Michelle at breakfast. She has always taken care of me and I'd love to share my lovely ongoing Cuban story with her. Thank you to all the staff who always make me feel very welcome.

Convenient location

I’ve stayed at the Hilton Garden Inn multiple times as a member of a flight crew and I have been impressed every single time. The rooms are clean and well furnished, the hotel is very nice. What impresses me most is the wonderful staff. Every member of the team goes above and beyond to make you comfortable, particularly the front desk staff. They do an exceptional job and are worthy of praise. Thank you for being spectacular!

Every

Nothing

Great service! Very clean everywhere thank you 😊 exceptional caring helpful staff

Staff treated us crew rooms like humans. Usually when we arrive at the hotel we get tested terribly. Not here. Also was a nice quiet hotel. Enjoyed hotel pool only adults no screaming kids nice when you are trying to relax.

We stayed at the Hilton Garden Inn Toronto Airport West/Mississauga from February 14th to 16th, which included Valentine’s Day. By the end of the stay, it was clear that what we experienced was not one isolated issue, but a consistent pattern of preventable operational failures. Check-In Debacle At arrival, the front desk refused both a debit card deposit and a manually entered credit card. No alternative was offered. No one appeared empowered to problem-solve. I ultimately spent nearly five hours trying to gain access to the room. During that time, I called Hilton corporate support (not the hotel). Corporate instructed me to download the Hilton Honors app, link my reservation, and add my credit card for contactless entry. I did exactly that. I showed the front desk my reservation in the app, the room number, and confirmation that the card was on file with a hold placed. Despite this, staff still refused to provide access because there was “no one available to manually enter the card PIN.” While on hold with Hilton corporate, I went to the hotel bar to decompress. I stood directly at the bar for approximately 30 minutes. Bar staff made eye contact multiple times but did not acknowledge me — not even a “we’ll be right with you.” During this time, children (likely part of a nearby sports event) were running and screaming through the bar and hallway areas. There was no intervention or supervision visible. I eventually left without being served — and still without access to the room. For a property operating under the Hilton name, this level of disorganization at first contact suggests a breakdown in training, empowerment, and leadership oversight. Room Issues & Basic Maintenance Once we finally accessed the room, the issues continued. The A/C would not go below 65°F. Within minutes of use, the bathroom fan failed. We were provided four thin paper coffee cups and no glassware. The “smart TV” had extremely limited functionality — comparable to what I have experienced at roadside motels. The ice machine on the eighth floor was out of service. To get ice, I had to go to the sixth floor. When I arrived there, nearly every room door was open. Children were running up and down the hallway. Parents were drinking in the hallways and inside rooms with doors open. The environment resembled what I can only describe as a children’s frat party. This was not an isolated loud room — it was the entire floor. Simply trying to retrieve ice became an exercise in navigating chaos. These are not luxury complaints. These are baseline operational standards — maintenance, amenities, floor control — that fall within normal managerial oversight. Housekeeping & Communication After being away for the entire day, we returned to find the room had not been cleaned. Only at that time were we informed that housekeeping operates on an every-other-day schedule. That policy may exist internally, but it was never proactively communicated. On a two-night stay — particularly one that included a special occasion for which I had planned flowers, charcuterie, candles, and a surprise setup for my girlfriend — the inability to access the room earlier and the lack of housekeeping directly undermined those plans. No staff member offered assistance or alternative suggestions when it was clear the evening was unraveling. Late Checkout Mishandled We were granted a confirmed late checkout of 1 p.m. On the day of departure, we ordered Uber Eats around 11:30 a.m. When it arrived at approximately 12:15 p.m., we went downstairs to retrieve it. Upon returning, our key cards no longer worked — at 12:00 p.m., despite the confirmed late checkout. We had to return to the front desk again to have access restored. It was another example of systems not aligning with what had been promised. Text Outreach & Lack of Resolution On Saturday night, after 11 p.m., we received a text message asking how our stay was going. The following morning, we received another message asking us to rate the stay from 1 to 5. I replied “1.” I was asked what could be done to make it right. I detailed nearly everything described above. The response was a boilerplate apology with no proposed solution, no compensation, no managerial outreach, and no attempt at service recovery. By that point, it was consistent with every other interaction: acknowledgment without action. Staff Preparedness & Pattern Across every interaction — front desk, bar, housekeeping inquiries, key reactivation — the experience felt as though we were dealing with employees on their first day. Polite at times, but unequipped, unempowered, and unwilling to take ownership. Each time there was an opportunity to correct course, the situation worsened or stalled. By the second day, we found ourselves predicting where the next failure would occur — and unfortunately, we were usually correct. This was not a single mistake. It was a pattern. And patterns reflect management. Hilton positions itself as a reliable, consistent brand. That consistency is precisely what failed here. When check-in, bar service, room maintenance, housekeeping communication, floor control, and checkout execution all break down within a two-night stay, it raises concerns beyond one property. After this experience, I would never give this hotel a second chance, and I genuinely cannot see a scenario where I choose Hilton again. I now have the privilege of saying "this was the worst hotel experience I've ever had." Nice one, Hilton Garden Inn!

My stay at the Hilton Garden Inn Toronto Airport West in Mississauga turned into one of the best hotel experiences I’ve ever had. I originally booked just three days—but the level of service, comfort, and genuine hospitality made it impossible to leave. I extended another three days, then another, and another… until I ended up staying nearly two full weeks. That alone says everything. I’ve stayed in many hotels over the years, and very few stand out. This one does. The property is clean, well-maintained, and consistently comfortable, but what truly sets it apart is the staff. Every interaction felt professional, warm, and sincere. You’re not treated like a room number here—you’re treated like a valued guest. A special and well-deserved recognition goes to Roman at the concierge/front desk. He is exceptional. Polite, attentive, and genuinely helpful, he made the entire stay feel seamless. He went above and beyond to make sure everything was taken care of and always welcomed me with professionalism and kindness. Staff like Roman are rare, and he is a major reason this hotel stands out. This place turned what was supposed to be a short stay into a memorable two-week experience. If you’re looking for a hotel in Mississauga near the airport that combines comfort, consistency, and outstanding service, this is the one. I’ll be back without hesitation.

This was my first time staying at this location and it was wonderful. The front desk staff were incredibly attentive and accommodating. My room was a good size and the bed and pillows were extremely comfortable. I was pleased to see laundry facilities if I ever return for an extended stay.

The hotel's team were excellent, they went above and beyond to address any questions or concerns. Definitely recommend this hotel.

Great place! Staff are amazing very friendly and welcoming! Food is great as well! I enjoyed my stay with no issues. Highly recommend!

Great staff

Bed could have been firmer

The hotel was really good and friendly staff . No complain about it.

There were group of kids with parents playing hockey outside our room. They were so loud. The teenager boy told the kids to hit and break my ankle when we were passing by going to the elevator.

Hotel was in a good state and decent amenities.

The place was rather far from the airport and the hours for shuttle bus are quite limited and for these reasons I would not return there if it's just for a place to stay before/after a flight. Also breakfast is not included so the value proposition is not there.

Close to airport

Breakfast by money

It was very pleasant. Rooms was clean and comfortable as expected from the Hilton family

Great staff, super friendly and helpful, rooms are comfy, breakfast was great! Ramandeep super nice

Amazing! Clean room with top notch amenities. Nice breakfast with hospitable staff. Thank you Michelle for your early morning smile and kindness.

Serving breakfast are based on the waiters good or bad. Gabriel was very good the other waiter was not really good and panicked.

This is my go to hotel in the area. The hotel is clean and I never had any real issues with the rooms I stayed in. The staff is friendly, with shout outs to Mahoud, Jaycee, Pauline, and the best bartender in the Mississauga/Toronto area, Helen.

Very clean

Room temperatures were hard to control

Prima hotel voor overnachting dichtbij de luchthaven

Excellent service and a very convenient location near the airport. Rooms are modern and the staff is incredibly friendly. Highly recommend!

I had an excellent experience at this hotel. The service was outstanding from start to finish, with staff always being courteous, attentive, and genuinely helpful. The food was delicious, well-prepared, and offered great variety. The accommodation was clean, comfortable, and well-maintained, making the stay very relaxing. Overall, the hospitality and professionalism of the staff truly stood out. I highly recommend this hotel and would definitely stay here again.

We had a fantastic breakfast. Our server Michael was incredibly attentive, ensuring everything was ok. It's very hard to find someone so personable and professional during morning rush.

Great Customer Service from Fernando at the Hilton Garden Inn' restaurant. Very polite, sociable and professional. I will definitely come back.

Experience was good, whether room or restaurant all good and cooperative. Staff was polite and helpful and rooms were all clean and spacious.

Loved the bar, great bartender and amazing food loved the dining atmosphere, the staff was amazing, And especially the grilled Dijon salmon from the cannery ❤️

My stay was absolutely fantastic from start to finish. The room was spotless, comfortable, and well-equipped. The staff went above and beyond—friendly, helpful, and always welcoming. The amenities were excellent, and the overall atmosphere made the experience relaxing and enjoyable. I would definitely recommend this hotel to anyone looking for a great stay!

The property was good,from staff to location to the room was absolutely good.

One thing I didn’t like it,is that the shower was freaking small and the water that come out in the shower was not so strong.

The hotels location very convenient and close to hight way, with decent parking spot! The room was very spacious and clean with comfy king size bed! Ramandeep Singh was professional and kind and super helpful! We had very pleasant stay We highly recommend this hotel

Check in was great. The staff were kind and friendly. The room was clean and comfortable

The room was cold and the thermostat could not go higher. We were only there one night and we were too tired to say anything at bed time , and it was too late, and forgot in the morning.

The shuttle service from the airport is a disaster! The shuttle only runs once an hour at the bottom of the hour. However, you still have to call to request it. So if you’re there at 20 past the hour, and another Hilton Garden Inn shuttle shows up to tell you that this isn’t the right one, and you call at the bottom of the hour, you have to wait an hour for the shuttle. This information is not shown on your reservation confirmation! So frustrating when you choose this location specifically for the shuttle service! Not convenient at all!

Very friendly staff, clean rooms and hotel. They take pride in appearance. Dinner was delicious as well. Server was a bit slow but was a very busy night and only one server available

Convenient

Bed was lumpy, and you sunk into it when you laid on it. Zero support. Restaurant switched from regular breakfast to a poor buffet that you are over charged. Buffet is not worth the price you pay

Hotel is fine BUT I selected this airport hotel (in the name) for an airport shuttle. Their shuttle had extremely limited hours - for example it does NOT run between 9am and 4pm! A Tuesday midday Uber cost $25 ( off peak). Add that to the cost of the room and it would have been to stay elsewhere.

Excellent qualité prix !

Rien

The staff and the entire hotel was lovely

N/A

Environment

Cooperative Staff

The Hilton Garden Inn is always a great experience! The staff is kind and attentive. The rooms are clean and the jacuzzi suites are great if you are looking for a relaxing experience. The on site restaurant has great food if you are looking to dine in. And the location is close to the airport, restaurants and entertainment.

Great hotel for a quick stop over. Very clean and good food and drink in the restaurant. Would recommend.

Fast and friendly service! Clean room and lobby. Very comfortable bed! Fantastic breakfast!

Las instalaciones y la amabilidad del personal

Nada

I guess all in all it was decent but not a place i would return to, overpriced

I love staying here, staff are supper friendly and helpful. They really make you feel at home. Thecatmosphere is clean and inviting and the restaurant provided a good breakfast. Room was clean and tidy with all the amenities.

Cleanliness!!

Nothing. All good!

People were rude. Dirty bathroom

Comfortable, clean room. Staff were lovely and professional.

Everything was okay until i got into my room The tub that we paid extra for was dirty and the the toilet was clogged and we had to ask yhe front desk three times to send someone up and when they did send someone up he left a mess of wharever was dripping on the snake he used to unclog the toilet

Was within walking distance from quite a few ok restaurants. However there was no shuttle and was already kind of pricey compared to other Hilton Gardens that were closer to airport.

Go to the hotel early and the staff let me work at the hotel before check in