Ponient Dorada Palace by PortAventura World - Available rates with tickets to PortAventura Park & Ferrari Land

Pas de vaisselle dans l'appartement hôtel que nous avons réservé.

El trato del personal es excelente!!! Destacar al personal de animación sobre todo a Mirian y Enrique que le hicieron a mi hija Lara la estancia genial !! La ubicación a Port aventura es perfecta

El gimnasio hay que renovarlo ya sin falta!!

Nous avons apprécié l’emplacement de l’hôtel, à mi chemin entre les parcs de Port Aventura et le cœur de la ville de Salou, la possibilité de bénéficier d’une navette pour aller jusqu’au parc

Nous avons été particulièrement déçus de la restauration : la nourriture est globalement de mauvaise qualité, il y a beaucoup de plats très gras et fades … et, de fait, énormément de gâchis. Pour un hôtel 4 étoiles, il nous semble que ce n’est pas acceptable. Nous avons ainsi mangé le premier soir à l’hôtel et pour tous les autres repas, nous avons préféré aller ailleurs.

La proximité du centre de Salou, la chambre. Les spas sur le toit où on trouvait un peu de calme.

Climatiseur trop bruyant la nuit, fuites d'eau au niveau des climatiseurs dans la salle à manger. Hôpital trop bruyant

El record de quan era un hotel de qualitat, ara no ho és. Van renovant instal·lacions però a un ritme inferior a la seva degradació

Massa enfocat a les agències de turisme estranger de Port Aventura, descuidant el turisme familiar local. S'està convertint en un hotel Low Cost per estrangers

El desayuno con gran variedad

Que parece que tienes las entradas de los parques con la oferta y en realidad solo tienes un descuento .Tiene publicidad engañosa, el personal muy atento recoge la queja pero dice que es cosa de Booking que lo oferta así y luego ellos tienen problemas con los clientes.

Situación

La habitación estaba muy sucia, pelos en el grifo de la ducha, plásticos, gominolas y demasiado sucio por el suelo tirado, la parte de abajo de un biquini etc como si no hubiesen limpiado, me quejé pero no tenían más habitaciones disponibles

El desayuno

hay demasiada gente

Nada trato pésimo pasan de los huéspedes i encima llegué por la tarde no IVA la tele ni niña keria ver dibujos i no vinieron. I pa colmo estábamos durmiendo menos mi pareja está mañana i a picado i no nos emos enterado i encima el tío entra sin decir nada vms no lo recomiendo para nada de verdad mira k he ido a hoteles i menos mal k solo a sio una noche k si es para más me voy del hotel

Nada es pésimo el hotel no lo recomiendo a nadie

Oui j ai bien aimé tout a était parfait sauf la salle de sport aucune machine fonctionne

Tout a était bien sauf la salle de sport ne fonctionne pas

l emplacement

la nourriture horrible et les transats trop vieux cassé et e

La zona superior de piscina y descanso

La poca limpieza de las habitaciones

Todo perfecto

Nada

Pool and food location

Room keys were blocked 🚫 endless queuing to get checked in and park tickets didn't work, I would like to get a full refund for my party of 8. I have already replied with more details in the feed back on the app

Location and the food

The booking was messed up the hotel asked for money again but couldn't confirm how much I owed even tho I tried to pay before arrival I had to wait in line 4 times to pay eventually being told my invoice wasn't ready. Our room keys got cancelled leaving us unable to get prescription medication, also the park passes were cancelled, we were given a partial refund on park tickets, this is not good enough but all that was offered, I would like a full refund for this trip and my party of 8 as we couldn't enjoy our holiday.

Experiencia muy mala para nuestro viaje familiar. El anuncio dice que es un hotel de 4 estrellas, pero no cumple nada con el nivel de cuatro estrellas. Las instalaciones son decepcionantes y el trato del personal fue muy malo y poco servicial. Reservamos un paquete combinado en Booking que incluía la estancia y las entradas al parque de atracciones. Al hacer la reserva nos indicaron que las entradas estaban incluidas. Cuando llegamos, nos dijeron que las entradas NO formaban parte de nuestra reserva. Debido a esta información errónea de Booking, perdimos un día completo de nuestras vacaciones. Perdimos tiempo valioso del viaje y no nos ofrecieron ninguna solución ni reembolso adecuado. Muy decepcionante, no recomiendo esta reserva.

No está mal normalito

Las comidas y el chelín que fue a las 4

Todoooooo sinceramente y una de las chicas del hotel ADRIANA MAJISIMAAAA En realidad la gente muy bien pero Adriana un sol Volveremos

La piscina Agua turbia muy caliente

Avoid at all costs – a very disappointing stay We travelled to the Poinent Palace Dorada in Salou from 5–12 August 2026 as a family of three, with our six-year-old daughter, on an all-inclusive package booked through Jet2. Unfortunately, this was one of the most stressful holidays we have ever experienced, and we would not return to this hotel. Theft within 10 minutes of arriving The biggest issue happened almost immediately after we arrived. While my partner was checking in, he handed our passports to reception and took his wallet out of our backpack to pay the hotel tax. Within literally seconds, someone who had been hanging around the reception area took the backpack. It contained our mobile phones, iPads, keys, sunglasses, personal belongings and sentimental/personalised items belonging to our six-year-old daughter. It was absolutely devastating, particularly having only just arrived for our holiday. We appreciate that the hotel cannot be blamed for someone committing a theft, but the way the incident was handled was extremely disappointing. There was no visible security presence at all – just reception staff – and the person who took the bag was apparently able to enter and remain in the reception area unnoticed. We immediately reported what had happened to reception and spoke to a smartly dressed member of staff who appeared to be a manager. Unfortunately, we felt that nobody really knew how to respond and we were essentially left to deal with the situation ourselves. Thankfully, we spotted a Jet2 representative coming out of the restaurant, who was actually able to help us arrange a police appointment and deal with cancelling our bank cards and phones. The police were excellent. They took a full statement, provided us with a crime reference number and prepared the necessary report for our travel insurance. They also asked the hotel for CCTV footage. Astonishingly, the hotel had not even submitted the CCTV to the police, and the police had to go back to the hotel themselves to retrieve it. We were told that the CCTV was managed by an external security company, which seemed very strange given that the theft had occurred inside the hotel. We were never contacted afterwards by the hotel to check whether we were okay or to ask how the investigation was progressing. We weren’t offered any meaningful assistance or even a gesture of goodwill. Again, we are not blaming the hotel for the theft itself, but we are very disappointed by the lack of care and support afterwards. The room Our room was eventually ready at around 3pm. We had been told 3.30pm, so that was actually a pleasant surprise, although we had been waiting since around 10.30am. We had hoped that, given what had happened, the hotel might have been able to help us with an earlier room, but unfortunately we were simply left waiting. We were even told that we would receive a text message when the room was ready, despite the staff knowing that both of our phones had been stolen! When we finally got into the room, it was clean, tidy and reasonably spacious. However, it had a full kitchen area with a cooker, microwave and fridge freezer, but no plates, cutlery, pans or other cooking equipment. As we were all-inclusive, it seemed to be a huge amount of space being taken up for something we couldn’t actually use. Food and drinks The food was probably one of the better aspects of the stay. There was a reasonable variety and we were generally happy with the choice. As with most all-inclusive buffets, it did become repetitive over the week, but that wasn’t unexpected. There were themed nights, although we didn’t feel they were particularly well themed and there weren’t really any additional special food options. It was essentially the same main self-service buffet. The drinks selection was good, including a decent choice of cocktails. However, the plastic cup system was very strange. On arrival, you were given tokens which you exchanged for plastic cups at the bar, and you then had to keep that same cup for your drinks throughout your stay. Staff would wash them, but it still felt very awkward having to carry your cup around everywhere and remember where you’d left it. The sunbed situation is ridiculous This was our other major reason for not returning. If you search for this hotel on TikTok, you will see videos of the infamous sunbed stampede, and unfortunately it really is as bad as it looks. The main pool has an inadequate number of sunbeds for the number of guests. The hotel holds a huge number of people, yet there simply aren’t enough beds. The pool doors are locked until exactly 9am. Guests queue up beforehand and, when the doors open, everyone runs for a sunbed. What initially looks like an orderly queue turns into chaos within seconds. We heard reports of elderly people being knocked over and staff becoming involved in arguments with guests. Whether every story we heard was accurate or not, the fact remains that the sunbed situation was creating genuine arguments and tension between guests, and there appeared to be no effective system in place to manage it. We didn’t use the main pool once during our holiday because of this. Instead, we used the pool at the back where inflatables were permitted. But even then, we had to get up and queue at around 8am every day just to have a chance of getting a sunbed. That is not how we want to spend a relaxing family holiday. Even more concerning was the lack of shade. There were only around three umbrellas around this pool, meaning very little protection from the sun. With temperatures reaching around 35°C, there were families with young children and babies sitting around with virtually no shade. We asked whether additional umbrellas could be provided and were simply told there weren’t any. As a result, we had to take our six-year-old daughter indoors during the hottest part of the day, roughly between midday and 3.30pm. It was a real shame because spending time around the pool should have been one of the highlights of the holiday. Staff and overall experience Unfortunately, we found many of the staff to be unhelpful and uninterested, particularly after the theft. Nobody checked in on us afterwards. Nobody asked whether we were okay or whether we needed anything. We were essentially left to sort everything out ourselves. Even our experience with Jet2 at the airport was disappointing. We explained the situation to the representative when we got off the coach, as we had no phones or boarding passes, but we felt our circumstances were simply brushed off and we were told to go to the desk and have them printed. The police, on the other hand, were incredibly helpful and professional throughout. Overall There were some positives: the room was clean and spacious, the food was reasonably good and there was a decent selection of drinks. But these positives were completely outweighed by the overall experience. The theft itself was awful, but what really left a lasting impression was how unsupported we felt afterwards. Add to that the lack of security, the sunbed chaos, the lack of shade around the pool and the general lack of helpfulness from staff, and we simply cannot recommend this hotel. We appreciate that the hotel isn’t responsible for the actions of a thief, but there were opportunities to handle the situation with care and compassion, and we don’t feel that happened. We had looked forward to a relaxing family holiday and instead spent a significant part of the week dealing with the consequences of having our belongings stolen and trying to work around the hotel’s other issues. We definitely won’t be returning and, based on our experience, would advise other families to think very carefully before booking.

Great location for theme parks (1 mile) and beach (0.5 mile). Free shuttle but we walked. Food was ok, standard fare at buffet. It was really busy so felt a bit chaotic at times but staff friendly and always found us a seat. Huge queues for drinks so we ended up just using self serve water rather than wait with 3 kids in tow. Everything was clean and rooms cleaned daily. Commin rooms need better ac tgough for August heat. Bedrooms ac was excellent. However rooms were tiny! No room to store anything and with 3 young children with a pram and cot bed it was crammed. Balcony was nice and looked over pool but was loud at night as also overlooked bar. Bathrooms fine and nice power shower - and bath which was good for kids. Pool areas were rammed and was a spectacle watching everyone running out at 9am for a space! We always got a space next to kids pool which was fine but on a wee patch of dirt which the kids ended up getting covered in each day. The kids loved the pools and activities. Mini disco was great. Adult only rooftop terrace was fantastic. Salou itself was overcrowded from 9am onwards and we'd probably opt to stay elsewhere next time that is quieter and maybe not in the heat of August. Biggest negatives - tiny rooms and extra charges for kettle and storing luggage

Petit déjeuner passable

Les repas très moyen et Clim très moyen et payer vu piscine et à la place un balcon avec un grand mur donc pas de tout là vu piscine

You will get a nice balcony (if you book it right), and decent food. The rest will be you watching the stampede of people in the morning for sunbeds which brings the entire theme of the hotel down. Let's be honest, this is a British holidaymakers place and you will feel like you're at Butlins. If that's your thing crack on. They seriously need to work on the sunbed wars in the morning, you surely have a health and safety violation there letting children and adults run around a pool fighting each other.

I don’t usually write reviews but will because I was so worried about our stay reading all the bad reviews and I cannot understand why. I don’t know what people expect. This hotel is fantastic. The staff are so lovely and friendly, especially the entertainment staff who work day and night and do an amazing job. We travelled with my 1 and 4 year old and my 4 year old son joined in every activity (all day every day) and we barely left the hotel apart from going to the theme parks which is unheard of for us as we love a wander on holiday. It was absolutely brilliant and your staff are a credit to you. Rooms are spotless and cleaned daily, the food is good for all inclusive food, still dreaming about the scrambled eggs at breakfast, lots of variety and the snacks are brilliant for all inclusive, we ended up having that for lunch most days rather than going to the restaurant. The drinks selection on all inclusive is also the best I’ve seen, cava and lovely proper cocktails included. The ice lollys were amazing for the kids. Yes there are queues at the bar but what do you expect in an all inclusive hotel in high season! The staff really make this hotel, had a brilliant holiday and thank you so much- I hope to be back in the future!

We’re just back after a 10 day stay. 4 adults (30s and 60s) and one child (11) We have had a fabulous time. Yes we did see the reviews had dipped before we went but we felt the hotel did not warrant all of the negatives. Hotel very clean and welcoming. Outside area and pool bathrooms cleaned continually throughout the day. Rooms lovely and cleaned daily ( if do not disturb sign on the door - they came back later to clean). Staff - amazing - they could not do enough for you. Food - typical all incl buffet but plenty of choice with different themed days and a chef cooking fresh meats at the back. Trays constantly being replenished. And outside BBQ was on twice during our stay. Pool dash is real at main pool - I have no idea why people would that. We preferred the smaller pool at the back as allowed floats in that one. Got sunbeds all days there bar one when we got chairs instead. Free theme park tickets a bonus and free bus to parks ( although we took a taxi but was cheap). Evening entertainment is indoors but large room and plenty of tables/chairs. We preferred sitting outside but noticed they started to have some music on there too. Some queue at bar later in the evening as in any bar. But you can get 3 drinks per person on AI so not all the party needed. And for soft drinks a freestyle soda machine is available with no queue plus a water machine and coffee machine. Snacks choice best I’ve seen on AI. Burgers/ chips/hot dogs/pastries/salads/crisps/trail mix/ice creams/ice lollies. We attended a TUI event at the roof top pool/bar and feedback from TUI and hotel managers was they are aware of adverse reviews and are reacting to these so maybe we started to see the changes ? Either way we had an incredible holiday here.

Close to the beach

Pool should be cleaned with a pool robot during the night; there is a lot of sand from the outside of the pool in it. The water should be cleaner.

I never usually bother writing reviews but I felt compelled to as I had read the reviews just before arriving at this hotel and was worried it would be awful! Thankfully it wasn't. I'm fact it was a lovely hotel with friendly staff and decent facilities. Yes the pools were busy but not once did we have to queue or run for a sunbed. In fact we got beds every day we went to the pool and we never went before 11am. The rooms are maybe a bit on the small side but considering the amount of time you spend in the rooms this was not a big deal for me. The beds were comfy and the rooms were clean, we had housekeeping every day except one, towels changed, beds made up and floors mopped. Food was okay. We traveled as a family of 4, one boy at 15 and one at 12. They found something to eat every day. Fresh meat at the grill daily, really good selection of fruit on offer and your usual chips, pizza, hot dogs if none of the other food took your fancy. The free tickets to the theme park were great. We took full advantage and went two days. There's a free shuttle bus from the hotel but to be honest it's a short walk so could walk or grab a taxi for about 10 euro. Location was excellent, only 10 mins to the beach. Honestly if like me you booked a while back when reviews were really good and you are reading the reviews now worrying you have booked the worst hotel, don't! We had a lovely week and not one complaint!

This hotel is great. I don’t understand the bad reviews The staff are incredible! They can’t do enough for you. It’s Estrella on tap. The rooms are ridiculously clean. There’s none of this just swap towels if you’re in the room, the cleaners will come back. The food is good. A constant mix of themed night and two BBQs since we’ve been here over 10 nights. The manager is wandering the hotel frequently, asking for suggestions and then actioning them. The towel dash is real but there’s another pool… If you’re booked to come, look forward to your stay.

I am currently staying here and didn’t want to let the reviews affect my stay however I can honestly say that everything I have read bad about the hotel is accurate. Food is terrible, sunbed wars at its finest from 9am, handful of staff are friendly however the majority are untrained and rude! 5 coat hangers between three people. The hotel itself has to air con in places ect rooms and dining area but the rest nothing which makes it unbearable in August. Entertainment is okay, I’ve slept pretty well so cant relate when people are saying bring ear plugs. Lifts as expected you have to wait, the pool is warm, non smoking hotel, no floats in the main pool, lifeguards are lifeless, the rooms are clean but just basic . Everything within walking distance and the beach is lovely but absolutely swamped! We arrived at the hotel to check in at 12 and were advised our rooms would not be ready until 3pm and to purchase lockers at 6.00 per suitcase to store while we waited for the rooms to be ready , I finished loading, securing and confirming the final suitcase at 12.35 to receive a text message at 12.36 to say our room was ready, I requested a refund for the suitcase storage however reception staff advised that they could not reimburse and that I had to send an email to their head office . I have never in my life written a review and I always believe a holiday is what you make it however I’m shocked at the four star rating and for the price we paid. I will not be returning and this is a lesson learnt. Read the reviews, don’t ignore them and book elsewhere!

The location is good close to the strip and the beach like a 5 minute walk with plenty of bars and restaurants. The hotel is busy, we come at the start of August, the pool is not big enough for the size of the hotel though, and oh my god getting a sun lounger in the morning is horrific. There are three doors that are locked and automatically open at 9am you are quite literally pushed up against the glass by people with everyone pushing and shoving, I wouldn’t take small kids/prams with you if your joining in with that because they will get hurt I almost went feral when someone shoved my daughter. It’s that much of a facade people are filming it from the balcony’s that overlook the pool, people are falling over and getting trampled on its nuts. Once at the pool, it’s alright the younger children love it, food served all day drinks/ice creams etc that part is ideal for families. There are not enough sun beds or umbrellas for the size of the hotel either. We never went to the night time entertainment we usually went out on the strip. The rooms, they’re basic and small but cleaned daily which is nice, my biggest gripe of this holiday bearing in mind the heat has been intense is the air con, it doesn’t work. Iv had maintenance in the room 3/4 times whilst Iv been here first time being the first night arriving at 11pm to a sweltering hot room with a baby was not ideal to then have to wait for maintenance to come and sort it out. I’d advise bringing a fan to plug in because even when it does work it’s not really working like you would expect air con to. The food is salty, but all inclusive food is always the same so I expected that to be bang average which it is, again the kids are alright with it they have a kids food part so if your happy with carbs and constipation then your all set. We went to all the theme parks and water parks, theme park was good kids loved it queues were long at all the parks but it’s August. Ferrari land, opens at 5:30pm it’s small not much going on really but it was included with the hotel so we went think there are about 3 big rides rest are for smaller kids. The water park was good, lots to do opens at 11am but I’d get there before because the queues in are mental, also there is supposed to be a queue to keep everyone organised which we joined but by the time the gates were opening people had moved the barriers and just made a stampede to get in so I wouldn’t bother being civilised, can’t beat them join them. There is a shuttle bus to the parks which start at 9:40am every 30 mins until 12 then the return shuttles start at 7pm or there is a taxi rank close to the park and bunch costs about 10 euro in one to get back. Overall I wouldn’t come back here, I expect the rooms to be what I paid for, I don’t expect the rooms to be hotter than outside and I shouldn’t be having to argue with reception every day about the air con and their response being “you haven’t shut the door properly” it’s not the door, the motor is broke the maintenance man told me so. It’s just frustrating.

Good shower

Terrible food Very slow staff Very basic accommodation Just awful really Very expensive

Nada, sobretodo que nos timaron en las entradas, ponía que era hotel+ entradas y luego solamente era hotel sin entradas, solamente 50% descuento en las entradas.

La habitación super pequeña, luego nada de utilidades en la habitación, solo un rollo ds papel a medias y de milagro, 4 estrellas q no se sabe ni donde las encontraron

Pas grand-chose pour un hôtel 4 étoiles je suis fortement déçu drap sale petit déjeuner médiocre Personnel sympathique

Drap sale deux jours d’affilée ménage bancale petit déjeuner médiocre peu de choix salle est grande mais on se marche tous dessus

Muy buena atención al cliente. Personal muy amable, i un 10 para los chicos de animación, muy cercanos y atentos con todos los niños.

El apartamento no estaba del todo limpio y olía a tabaco

I will start with the good. The apartment room was clean, bed comfortable and plenty of storage space. House keeping attended every day and left a clean room with fresh towels. The breakfast was good, drinks at the bar where not a bad price, I mostly drank water from the refill station. In the adult only pool area there was plenty of free sunbeds. Staff where friendly and a heard them converse in a few languages while there. What needs improving. I went half board and rented a kettle from the desk. The rent was 16 for the week. The issue was there's not cups, plates or utensils in the room, you have to ask for them. I asked 3 times over 24 hours. I only got them on the 3rd occasion because I told them the third I was in the process of logging a complaint with Jet2. Half board means I need to sort out my lunch, it should be a given that I need equipment to do that! The pools water looks clean, but if you inspect the pool side wall and around the drains theres what appears to be black mold on the grout. The adult pool has more of this than any other. Also there isn't enough option for shade at that pool. The sunbeds downstairs both pools- despite the hotel claiming they will remove unattended towels after a period of time. We never saw any attempt to do so. One day I was sat next to a empty bed, with a towel left on for seven hours. There needs to be a better system to make it fair. The sunbed run in the morning was fun to watch! Especially when some fell, although one women on one morning fell at the door and nearly got trampled. Evening meal- I ate there twice only the food was not good. Luke warm at best.

We have just arrived back from this hotel today. Positive, housekeeping and room excellent. Negatives, que for sun beds and racing for best position every single day of our 11 night stay, to which I did not participate in. Every evening queing for drinks at the one bar. We are family of four but could only have 3 drinks, if you wanted the additional drink you had to que again for 15 minutes or more. The hotel is all inclusive, but if you want to use the roof top pool area that is adults only, you have to pay for your drinks? NOW ON TO THE FOOD. Once again depending on time you had to que for food that frequently ran out and then long wait to replenish. The hotel is not worth the 4 star rating at very best a 3 star. The restaurant is not set up for the volume of people that use it. The management of the hotel and the infrastructure for what if offers needs serious attention.

Don't book. Food was same everyday,tasteless and boring. If you want a sunbed round pool be prepared to go down 1 hour before pool opens and get ready to run. It's ridiculous. Like a stampede people knocking other people out of way. Never seen anything like it. Totally surprised staff have not stopped this for health and safety reasons. It's a joke. Definitely not worth the money you pay to stay. Better hotel's in salou.

I thought we would like the fact that there were deals to the theme park. But when we got there, we were told they were not available for that day. So very disappointing. As the only reason we booked that hotel was because of the Deal to the theme park.

Firstly, we are unable to get access to the incidents when we arrived. I sent my son to the front desk to get some help to get Access. He was sent back to the room and Simply told to use his data network. Very disappointing when staff members do not actually help Hotel guests. So I had to go back down to the front desk with my son to ensure the staff actually paid him due Process. Not very helpful for Stuff to say we are the only ones that complained about that problem, when clearly many customers may be having the same problem but not bothered to complain. Furthermore, whilst I appreciate the staff member is not a technical expert he did say he could report that to the Technical Experts, but seemed very reluctance to be bothered. Very poor Customer Service. Did not leave us with a good customer experience. And frankly left us wishing we had not booked that hotel . I will however point out that on the other hand the other staff member we interacted with, Carolina at the front desk, was very helpful and attempted to help to resolve the Internet issue. So that was a positive interaction with her. Would have been great if the other staff member followed her example when it comes to attitude and helping customers resolve issues.

Desayuno y vistas

La comida del bufet y la atencion en recepcion

Al llegar no teniamos dos camas como habiamos pedido, pero lo arreglamos en recepcion

Where do I even start? We booked a 10-night family holiday expecting a decent 4-star break. Instead, what we got was an overcrowded, overpriced, assembly-line package factory that felt more like an endurance test than a holiday.

Confused by all the negative reviews or maybe I'm living in an alternate universe. It could be that we're not big on traditional relaxing sunbathing holidays or maybe we were lucky but as a family of 3 with a 7yr old in tow, this was a great holiday and place to stay for 7 nights and we will return. Our room was large with 2 double beds, not the usual grotty sofa bed that my son usually ends up with and looked just like the social media posts I'd seen prior to booking. It was air conditioned, had a fridge, locked safe and a large balcony. The staff were super friendly and helpful and our room was cleaned daily. Pros: 10 minutes walk to the beach and 'the strip' 20 minutes walk to Portaventura Theme park (tickets included with hotel stay) or a 5min taxi (€10) We found it to be very clean. Close to the airport, 15mins (€35) We caught the train to Barcelona for the day which is about 1hr 30mins by train. We never had any issues with the food, yeah it got boring and repetitive but there was always something we'd eat and a lot of choice. Never had any issues with getting ice creams, drinks at the bar, the self-serve machines etc. Cons: I guess this is a biggy/deal breaker for some people but if you want a relaxing pool holiday, this place is not for you. You won't get a sun lounger unless you're waiting by the pool doors at 8am. It's pretty embarrassing really. If you need to leave your luggage before/after check in there are lockers in the basement but cost €6 each (we had to get two) The bar situation could be better but it's not the end of the world. Think the longest we waited was 10mins. Repetitive buffet food, but my son loved it. Pool definitely had busier times but we spent our time in the back pool where you could have inflatables and we always got a chair or a lounger later in the day. Overall we found it to be very family friendly, clean and well located and we spoke to other families who couldn't understand the negative reviews either.

El bufete para el desayuno estuvo muy bien, faltaron iogurt 0% pero por lo demás muy bien. La habitación bastante nueva y cómoda.

Ha sido todo muy bueno, el personal muy amable, la ubicación buena.

Las camas para dos personas son un poco justas.

Avoid!! Don't waste your money . I'm here right now. This is no way a 4 star not even close. I've stayed in better 3 stars in Spain. Sunbed situation unless your queuing from 8am don't bother. There is actually a viral post showing the queuing the people jumping over sun loungers to get one, this is actually how it is. I met one group of people that 3 men reserved 21 loungers One pool has around 80 sunloungers and other has about 30 with 3 umbrellas. This hotel has over 300 rooms currently there's around thousand people nowhere near enough space. The pools are small and over crowded. Also the pool silicone is all mouldy and disgusting. The only good thing is on Tuesday they have a inflatable for children in the main pool. No balls or floats are allowed in this pool. Inside there is self service for all inclusive the soft drinks run 11am till 11pm once it runs out by midday it won't be refilled for at least 2 hours if your lucky. There's no one doing the beers there. This then makes the pool bar queue very long. Your looking around 20 minutes for a drink as they have only 2 staff on. The snack bar is quite good they offer burgers, Fries, hot dogs and pastries. The toilets near the bar often have no toliet roll all night it all 3 toilets male/female and disabled it's awful thankfully I brought wet wipes in my bag as my son needed bathroom desperately and no loo roll.in sight. Restaurant no matter what time you go it's over busy the traffic light system means nothing. Within 5 minutes of it being open likes of prime products meats, Bacon etc run out expect to wait again for this in a cattle market unless the Restaurant area manager is visiting then instantly its refilled. They offer drinks at bar there with only 1 member of staff one day I waited 16 minutes before leaving the queue to go upstairs to get a drink, they need self service stations or at least more staff. Food is a lot of the same apart from theme section. They say they offer ice cream but we've had it once in 5 days as they've not had any even once we asked. People will queue at entrance of Restaurant to get in but then other people will queue arcade end and be let in. There's no system. Expect people to queue jump everywhere here. I emailed in advance letting them know of our wedding anniversary and my son birthday on the Friday. They gave us a badge for him and upgraded our room to apartment. But the apartment was only made up for 2 people. 2 towels and one bed. The kitchen was empty no cups, silverware or plates. So we asked for sofa bed to be made up for our son and extra towel. I offered to put it together and they said housekeeper will instead I had knock on the door at 7pm with one towel and 2 sheets no pillow. It's now night 5 everyday they don't add a pillow instead my son uses a decorative one of the main bed. I've asked but nothing beeb done. Some days we still have 2 towels instead of 3. It's very bizarre but I will say it's clean at least. Air con is awful it works on living room not cold but okay but bedroom is boiling its old style with turnstile. We've asked about it and told that's as cold as it goes our room near 27c. All inclusive drinks they serve frozen cocktails,beer,wine l,cava usual spirits vodka, peach snapps, (knock off) malibu, gin but tequila not included. No where has aircon. Entertainment inside no air con be prepared to bake also not enough tables and chairs for everyone. They have stage outside which would make more sense but only use it during the day. No aircon in reception or the restaurant either. So like I've said before don't bother wasting your money unless you want to queue for everything, fight over sunloungers and overheat. All these complaints have been noted but reception but nothing has been done. To the point even reception staff saying depends on the management. You are just a number to them.

I don’t normally do reviews but I feel like I have to with this hotel as it’s absolutely disgusting. We visited last week, family of 4 and it was the only holiday we were looking forward to returning home. The rooms are so small and very basic, don’t be fooled by these influencers showing you there rooms that they stayed in (remember they get a free holiday) there was no space at all in the rooms so we had to put our cases on the balcony. No shelves in the bathroom to put toiletries so everything went on the floor under the sink. Just not a relaxing room, and it just looked dirty all the time even though it was cleaned. We got bitten during the night a lot , not the typical mosquito bites so presume it was bed bugs. The pool area is absolutely chaos, there is no room in the pool for the quests, and if the kids play water polo with the entertainment team be prepared for them to get hit by the adults like mine did, and this was reported to the hotel manager and his response was “they are having fun” honestly he needs a management course to get that hotel back to high standards. The food …. I have no words, this was the first holiday that my children didn’t want to have breakfast as in there words it’s disgusting. Everyday we hoped it would be better when going for lunch and dinner but everyday we walked out laughing because it was a joke. One night we were served frozen pork. The bar in the evening needs more staff as it takes such a long time to get served. Where do I start with the sunbeds ,not enough for the guests and yes the reviews are right the sunbed wars are crazy, grown men and women racing for beds when the door opens, jumping over the walls to get the beds first. We didn’t participate in this , we just watched and walked out after all the vultures ran. In my opinion it shouldn’t be a 4 star, not even good enough to be a 2. The health and food inspector definitely needs to take a trip to this hotel and fingers crossed shut it down.

Our second visit to this hotel. Still as good as last time. Lovely hotel, friendly staff, handy for the town, short 10 min walk down to the beach. Rooms are air conned and spacious enough for the 3 of us, (could have done with a few more shelves in bathroom and near shower). Shame about the sunbed wars still and noisy British families til midnight spoils it - a suggestion to the hotel, dim the corridor lights could help passers by be more considerate! A fair amount for vegetarian and vegans - more options than last year. The rooftop pool and jacuzzi is nice touch for adults. Amazing views from there. We would happily return for a third time.

I really don't want to write a bad review but unfortunately it is only fair to share our experience. The hotel is definitely not a 4* it was a 2* at best. Pool was much smaller than photos shown. Less than 10% capacity of sunbeds for the amount of people staying which caused a ridiculous and mad rush to get a bed, and very dangerous. The pool area and pool were disgusting. The pool was cleaned once in our 2 week stay and that was only due to someone vomiting in the pool. The pool towels we were told could change every day though 6 of those days and 3 being consecutive days they had none. The queues to the bar were ridiculously long and majorly understaffed. The food was okay, though much of it was cold and such a lack or variety. Poor practice with cross contamination leading one mad who had checked the noodles twice did not have shell fish and was told no to then have to run to his room to get his epi pen as had an anaphylaxis shock. Also saw chef put a joint of beef on the same tray that pork was on. The entertainment was awful. Hardly any daytime activities that were advertised. The evening entertainment was repetitive and inside where again hardly enough seating and was so hot. The rooms were cleaned every day and aircon in rooms were good. Most staff were friendly and hard working but just not enough of them. Reception staff rude and dismissive and give false information. We was told that they had a holding room for cases to then be told its €6 a locker to hold them and 1 locker holds 1 case which I have never experienced before. Did not feel safe there. Someone had trainers stolen from sun bed, someones room was broken into. One day a guy was drunk and got a 14 year old head in a headlock and kept going, the kids family kept telling him to go away and he kept coming back, security stood on the steps well away just watching whilst holiday makers had to remove him. The police arrived and whilst there they caught a bloke going through belongings to find his bag full of people's phones and wallets etc that he robber around the pool area. One day a young child was drowning and the life guard just stood on the side watching whilst a 17 year old lad and his family helped and got him out the pool. The hotel in my opinion ruined our holiday. My daughter was frightened of the place in the end. We will never return and really disappointed that the hotel was incorrectly advertised. The only positive we have about the hotel is the room aircon being good and friendly helpful staff other than the reception staff. Not too sure if will go with Jet 2 again which is a shame as we have never had issues with jet2 before. The airport and transfers were spot on though. The location was good. 10 min walk to beach and 5 mins to resort centre with plenty to do.

Pues me gustó el trato del personal del hotel

Las sábanas del hotel fatal la peste que tenían además 2 días el aire acondicionado roto y nos dieron la historia que estaba arreglado temperatura de 38 grados una mierda de habitación lo peores hoteles que estado es una mierda 0 puntuación

Hemos pasado un fin de semana en pareja en el Hotel Ponient Dorada Palace de Salou y la experiencia ha sido muy buena. Las instalaciones están muy cuidadas, la habitación era amplia, cómoda y estaba muy limpia. El personal fue amable y atento en todo momento, haciendo que la estancia resultara muy agradable. El desayuno ofrecia bastante variedad y la calidad de la comida nos pareció muy buena. Además, la ubicación del hotel es excelente, ya que permite llegar caminando tanto a la playa como a Portaventura. Sin duda, ha sido una escapada perfecta para desconectar y disfrutar de unos días de descanso. Es un hotel que recomendaríamos tanto para parejas como para familias, y al que nos gustaría volver en el futuro.

La atención, desayuno y ubicación

Una de las camas (sofa cama) era un poco incomoda, pero no opaca todo lo bueno que tiene

Lo mejor del Hotel es el personal. No se puede ser más atentos y serviciales. Los horarios de las comidas son amplios y adecuados. La organización del comedor está muy bien, no hay esperas a pesar de que hay muchos huéspedes. Las piscinas están muy bien y los apartamentos tambien.

El funcionamiento del Wiffi, mal. Mejorable: El buffet, por el precio de la estancia, podría ser más variado y más saludable. Las normas se han relajado mucho, en las piscinas, por ejemplo, falta control para que se respete lo que se indica como obligatorio. La animación nocturna ha pasado a ser en el Interior, cuando en el exterior hay un espacio adecuado y la temperatura acompaña.

Nice breakfast, good location for both the parks and beach/town centre

No chance of getting a sunbed unless you were up super early

Nous avons passé un excellent séjour dans cet hôtel. L'accueil a été chaleureux et tout le personnel est d'une grande gentillesse, toujours souriant et disponible. L'emplacement est idéal : tout est à proximité, ce qui permet de tout faire à pied. La navette pour PortAventura et nous étions à 5/10min a pied du centre ville et de la plage Le petit-déjeuner est copieux et varié. Nous avons également beaucoup apprécié le buffet du soir, qui propose un large choix de plats de qualité. Le système de buffet est très pratique et convivial. Nous recommandons cet hôtel sans hésiter et y reviendrons avec plaisir !

Le seul point négatif concerne le comportement de certains clients. Dès 7 h du matin, des enfants courent dans les couloirs en criant, sans que leurs parents interviennent. Cela peut être dérangeant pour les personnes qui souhaitent se reposer. Un rappel des règles de savoir-vivre ou une plus grande vigilance sur le respect du calme serait appréciable.

L’appartement était grand bien agencé avec une belle vue sur Ferrari land, la literie était confortable, et le buffet du petit déjeuner était top

Nous étions dans un appartement, nous avons dû demander à plusieurs reprises de la vaisselle pour le logement.

اقامه هادئة وجميلة كل شي كان جميل

l’accueil des intervenants,poli et très souriant ! très attentif à la clientèle . Ils sont très professionnels bravo à eux

rien !!!

Todo

Nada

Breakfast

The pool area is ridiculous small for hotel such a size. I paid extra for pool view, which is facing a bloody noisey road. No beds available at pool ever. Kids cant even use pool rings in the pool apart from baby pool, which has a surface around it of clay. So can imagine how clean that pool is!

Très beau hôtel, bonne ambiance

Je trouve que ce n’était pas trop trop propre

El buffet muy amplio y completo La amabilidad del personal

La limpieza, el personal de limpieza entraba en la habitación todos los días pero solo cambiaron las toallas y estiraron las sábanas, no limpiaron el suelo ni el baño Cuando llegamos el primer día, movimos las camas y había gran cantidad de suciedad debajo Sería de agradecer que en un hotel de 4 estrellas por el que pasa tanta gente se fuera más concienzudo con la limpieza

No me gustó nada estafa total por booking.

Estafa por booking,ponia habitación más entradas a Port Aventura y luego es mentira. La habitación olía a sudor q daba angustia,aparte de sucia y siendo 4 pers.2 toallas.Lleno de extranjeros borrachos. Pésimo.

- l'emplacement près des parcs d'attractions, de la plage, commerce, restaurant.... - un personnel serviable et disponible - bus gratuit devant l'hôtel pour aller aux parcs d'attractions

- on devrait avoir l'eau à boire dans les chambres vu le prix payé - le plafond qui fuit dans le restaurant

La amabilidad del personal

Nada

Está muy bien ubicado,limpio y el servicio muy amable estuvimos súper contentos con el servicio y las instalaciones

Nada

Lage!

Wir haben dieses Hotel lediglich für eine Nacht als Zwischenstopp unserer Reise gebucht. Der Check-in erfolgte gegen 19:00 Uhr. Die Mitarbeiterin an der Rezeption übergab uns zwar zwei Zimmerkarten und nannte uns die Zimmernummer, erklärte jedoch weder den Weg zum Zimmer noch weitere wichtige Informationen. Das war zwar nicht gravierend, hinterließ aber keinen besonders gastfreundlichen Eindruck. Als ich anschließend mein Auto in der Tiefgarage parken wollte, wurde mir auch hierzu keine Erklärung gegeben. Ich musste selbst herausfinden, wie ich in die Garage gelange, und bin zunächst zweimal um das Hotel gefahren, bevor ich den Zugang gefunden habe. Wir waren vier Personen (zwei Erwachsene und zwei Kinder) und hatten für den 27.06.2026 ein Zimmer mit zwei Doppelbetten für stolze 271 Euro gebucht. Stattdessen erhielten wir ein Zimmer mit einem Doppelbett und einem ausklappbaren Schlafsofa. Die Matratze des Sofas war äußerst unbequem; man konnte die Metallkonstruktion deutlich spüren. Zudem verfügte das Zimmer zwar über eine Küche, jedoch ohne jegliche Küchenutensilien. Es gab weder Töpfe noch Gläser, und nicht einmal eine Flasche Wasser stand zur Verfügung. Bei diesem Preisniveau hätte ich deutlich mehr erwartet. Ich habe bereits in vielen Hotels übernachtet, aber eine derartige Ausstattung ist mir bislang noch nicht begegnet. Am nächsten Morgen wachten wir mit Rückenschmerzen auf. Das Frühstück empfand ich ebenfalls als enttäuschend. Die Auswahl war sehr begrenzt und entsprach meiner Meinung nach keinesfalls dem Standard eines 3-Sterne-Hotels. Der größte Ärger folgte jedoch nach dem Frühstück. Als wir auf unser Zimmer zurückkehrten, um uns für die Weiterreise fertig zu machen, stellten wir fest, dass bereits eine Mitarbeiterin des Housekeepings mit der Reinigung begonnen hatte. Einige unserer persönlichen Gegenstände waren bereits entsorgt oder entfernt worden.

Ночевали 1 ночь. И съехали. Сами местные, дома меняли сантехнику и нужно было переночевать недалеко от дома. Выбрали ближайший отель. Сам отель не плох. Все чисто. На этом достоинства закончились.

Еда, как отдельный филиал Ада! Если вы любите кушать вкусно и полезно, получая удовольствия от еды, вам явно не сюда. Все заточено на корм скота в больших количествах. Все жирное до невозможности. Качество еды отвратительное. Салат вялый, томаты какие-то вчерашние с кислинкой подгулявшие…завтраки клепают на объем, а не на качество. Оладушки внутри сырые! Три из трех! Дальше экспериментировать не стали. Яйца жаренные в масле горелом, по этому белок не белый! Омлет/скрэмбл соли не видел от слова совсем! То он сухой, как прошлогодний, то с него стекают яйца в тарелку обратно, просто умоляя «не ешь меня, отравишься!» после ужина, когда нас всех потравили, и мы делили унитаз на троих, на завтрак были съедены только тосты. Чтоб не рисковать. От чая отказались, пах хлоркой или общественным туалетом, разбираться не стали. Это все удовольствие нам обошлось в 306 евро ночь. Это была самая ужасная поездка в отель в моей жизни! Рекомендации по улучшению работы службы F&B Как специалист ресторанного бизнеса с многолетним опытом управления ресторанами и гостиничным питанием, позволю себе оставить несколько профессиональных рекомендаций. 1. Пересмотреть систему контроля качества кухни (Quality Control). В ходе проживания были выявлены признаки отсутствия стабильного контроля качества готовой продукции: * сырые внутри оладьи; * пережаренные яйца с выраженным запахом горелого масла; * нестабильное приготовление омлета (то пересушен, то чрезмерно жидкий); * отсутствие базового баланса вкуса (недостаток соли и приправ). Это говорит о том, что на кухне отсутствуют единые технологические стандарты либо они не контролируются шеф-поваром. 2. Усилить контроль безопасности пищевой продукции (HACCP). На шведской линии присутствовали признаки использования продуктов с истекающим сроком реализации: * вялые листья салата; * томаты с признаками начала брожения (кислинка); * блюда, длительное время находящиеся на линии раздачи.

eau fraîche pour les piscines pas assez de transats

La ville , l'emplacement, et aussi l'hôtel qui est super.

Me querian cambiar la habitacion por “disponibilidad” y al quejarme me dieron mi habitacion, eso quiere decir q disponibilidad si que habia

El personal fue magnifico en general

La cena y el desayuno aceptable pero muy poca variedad y calidad

Perfect for families. Very clean throughout. Lifeguard on pools

Adult only pool was closed and we did not receive notification

Tout.... L'accueil,la propreté des chambres,la restauration,la proximité du parc et des commerces. Très Bon rapport qualité-prix

La clarté au niveau des billets d'entrée aux parcs. La première fois ,tout était compris,la seconde fois, les billets aux parcs ne l'étaient pas. Incompréhensible. Et il manque l'affichage des horaires des navettes.

El hotel estava pasable

La comida, porque no hay calidad ,pésima, postres 0 y porque no hay puntuación mas baja ya habíamos ido anterior mente pero esta vez fue una decepción total, lo único que se que no volveré, carisimo para la calidad de comida, ni el comedor infantil darán esa comida

La tranquilidad y la comodidad de las camas

No hubo nada en especial

Estuvimos poco tiempo y no pudimos valorarlo todo.

Breakfast was lovely with a good selection. Rooms are nice.

Lifts are ridiculously slow and frustrating. Nowhere near enough sun loungers for the amount of people staying in hotel. One person at reception and very very slow.

Приятные работники на ресепшен, большие кровати в номере.

Очень шумно, если окна не на бассейн. Плохая шумоизоляция в отеле. Старые застиранные полотенца. Не работал Спа.

Solicitar la pulsera del todo incluído fue lo mejor.

Muy poca variedad de comida en el buffet.

hôtel avec ticket inclus, très bon rapport qualité coût prix

aucune place de parking pour se garer à l’extérieur, obligé de payer le parking qui est très cher

It is what it is.not normally our thing but fun nonetheless

The young girl on reception needs work! She was monotone, dis interested and generally lacking in helpfulness.the older dark gentleman however recognized this and stepped in to resolve an issue that wasnt so credit for that.

L hôtel la piscine les espaces verts le cadre personnel petit déjeuner super

Como estancia correcto. Pero cuidado porque me han cobrado de más y no dan respuesta

Me han cobrado dos veces la reserva y aún no dan respuesta

Todo perfecto 👌

Nada

Accueil chaleureux, très bel hôtel, personnel au top très gentil et souriant. Très bonne literie, très propre. Emplacement parfait a 10 minutes a pieds du centre, parc port aventura a moins de 2km a pied mais navette gratuite devant l'hôtel. Eau gratuite au buffet du soir sur les fontaines vs faites pas avoir. Concernant le buffet le déjeuner est exceptionnel mais le buffet du soir est bon mais basique c est pas exceptionnel. Séjour excellent je reviendrai mes filles ont adoré et moi aussi.

Que les salariés du soir au restaurant se fasse engueuler publiquement devant tout le monde, très gênant et triste pour eux. Sans le petit personnel l'hôtel serai fermé

Locatie en parking

Teveel herrie makers ( Britse vakantiegangers )

Ruimte van de kamer, ontbijt.

Matrassen waren hard, maar dat is persoonlijk.