Le Méridien Shimei Bay Beach Resort & Spa

Nice location

Nothing

Все замечательно

Это великолепный отель вдали от суеты и города. Замечательный персонал, много активностей для детей, суперские завтраки, широкий чистый пляж. Если мы еще раз приедем в Ваннинг, то обязательном поселимся в этом же отеле.

Все было отлично.

地理位置很好，员工服务热情，有不少适合小孩子的活动

房间设施偏旧了，夜灯关不了

Big room with a private small pool

No news channel like bbc or cnn. Even if on the flyer and the list of all the channels they wrote they had. Is it a joke? Or maybe they don’t receive many foreigners there. The staff was very poor in English communication. Poor choice of breakfast for a western man. It was a waste of money

Unspoiled environment... very clean places

Location is good

Check in was a disaster. Arrived after 10-30pm. One person on reception check in who spoke no English. She brought a person out to help and they both tried to ignore my booking.com booking and price and charge me more. My daughter with me speaks Chinese but they stood firm on their position.They said booking.com would refund me. It was ugly. I asked for the manager who did turn up and after listening tov her employees and me accepted my truth. They had the booking in their system and I had it on my app and thats what we ran with. Earlier that morming I had received bookingcom email saying the property could not my credit card and to re-enter the details I did it twice providing exactly the same info. By the time we had checked in it was close to midnight.

Location

Check in was horrendous. Staff were incapable of handling booking.com booking and wanted to charge more then said any variance would be refunded by booking.com. All this was done using translator. Finally a manager arrived and helped resolve but it was a 40-50 min check in. Thank goodness my daughter who speaks Chinese was with me but even she struggled until the manager who I requested turned up

be more polite with the customers

inform the customer

非常舒服的酒店，唯独就是房间空调有点吵。早餐时间非常人性化，鱼疗，陆地冲浪很多有趣的体验，还有很贴心的服务。

桌子上遗留上一个客人的假睫毛

The hotel is in Shimey Bay, on the beach, far from the crowded cities. Definitely stylish, European hotel, looks like a big bungalow, as opposed to the nearby Westin Hotel, which looks like bunch of concrete blocks. Exceptionally well trained staff!! Chris at the reception helped me with organizing our transportation to Haikou Airport. She also help me withdraw some cash from the bankomat. We got a very good deal on the room through Expedia.

飯店內有私人沙灘、游泳池、中餐廳、烤肉餐廳、潛水報名........。如果只在飯店游泳、日光浴，餐飲消費預算很高、不怕熱的人(房間溫度不論怎麼調，都是悶悶的攝氏26度)，是很適合的飯店。從入住登記到退房，只有最後櫃檯辦理退房的人員(剛好服務我的那個人)，感覺有專業的服務訓練，其它人的服務態度、敏銳度、遇到問題的解決靈敏度，進步空間非常的大。

Only thing I liked was the upgrade to our room. From airport shuttle and check in, they stated they could locate my room. I booked two rooms through Expedia and they couldn’t locate it. The thing that made it terrible was the airport shuttle. Due to my last problem with Mangrove Yelin in Sanya, China, I wanted to ensure I was getting. A free shuttle for my family of 7. They stated and confirm they will have a car ready for us at 8PM. I called around 7 PM, and was told they do not have me confirmed for a shuttle for that time and only have 3 spots if I want 8. We argued and told them we wanted a bus for 7 people and we called and confirmed yesterday. They then said the only thing they can do is to drive 6 people there first. We argued and said we still have one more guest and needs to arrive. They said the next car is at 10:30. We got really upset and said we need a car to follow. They agreed and set up another shuttle for my one guest at 8:30 to 8:45. After once that was settled they upgraded our room which was nice of them. It was a really beautiful room with a private swimming right by the ocean. Since we got to our hotel so late, we wanted to swim before we had to leave early that morning. We called guest services and they even sent people to clean our pool! This is why I couldn’t rate them as “terrible” it was still very disappointing after going through so much in Sanya or Wanning, China

This Hotel :the room is very clean.the service is good too. the receiption in the front desk is very friendly.the location is nice.

酒店处于海边 潮湿 房间特设除湿机 但未对服务员进行清洁除湿机的培训 里面脏的让人恶心

The rooms are beautiful and modern. The rug under the beds has a terrible odour though. The grounds are beautiful but the staff seem mostly sad. The kids club is filthy and lacks facilities and they managed to find the only person in China who doesn't like children and put her in the kids club. Food mediocre and overpriced

GREAT!!! Beach destination. Get away from Sanya!! And check this hotel out, you won't be disappointed

酒店的外部环境不错，房间就一般，蚊子很多，咬了满身的包。设施陈旧。

very good quality /price ratio