Four Seasons Resort Punta Mita

Amazing views and sunsets

nothing

Everything was comfort and wwxcellent. Food, drinks, beach club, pool club, restauranta

Nothing

Local maravilhoso com quartos excelentes: conforto, bom gosto e uma vista privilegiada

Piscina pequena

Great place! Worth the price.

Best property I’ve stayed! Their customer service was nothing short of exceptional!

We stayed for four nights and appreciated the resort’s spacious grounds and variety of activities, which made the stay engaging. That said, certain aspects could be improved to meet the standards guests might expect from a luxury property. The facilities, while functional, show signs of age. In-room drinking water came from large dispensers rather than branded bottles, and replenishment could be timelier. The breakfast buffet offered a limited selection, and fruit service, though attentive, was sometimes slow, with occasional quality inconsistencies. Staff interactions varied — some were warm and proactive, while others appeared understandably tired. Overall, the experience felt more restrained than the generous, high-touch service often associated with high-end resorts. With a few updates and operational adjustments, the property could better reflect its luxury positioning.

A big resort attractive to the American crowd that likes resorts and brands

Four Seasons Punta Mita: A Mixed Experience Our recent stay at Four Seasons Punta Mita left us with mixed feelings. While the resort's beauty and the exceptional staff were highlights, we encountered a few issues that detracted from our overall enjoyment. The pool area, despite its stunning appearance, presented some challenges. We noticed algae at the bottom of the main swimming pool**, which made the surface slippery and a bit concerning. Additionally, a pronounced sewage smell was noticeable even when we were in the main pool, which was quite bothersome. We also felt the pool area was understaffed, making it difficult to get assistance when needed. On a very positive note, the staff was truly amazing. Jonathan by the pool and our concierge Patricia deserve special recognition for their outstanding service and attentiveness. Their dedication significantly enhanced our experience.

Great experience and amazing staff. They go above and beyond to make guests feel special.

The property is clean, lush, well kept and the service is amazing!

The front entrance is full of carts and meases up the beauty of the lobby entrance. There is not enough restaurants. There should be a kids pool area. Kids in the infinity pool with toys and bala and entitled parents was not the best place to relax.

Overall a great place

the staff is absolutely amazing.. the spa was favroite spot

One of the best places in Mexico to relax und enjoy

The variety of food in the restaurants could be improved

Gym, Spa

Furniture not anymore on the last level

Did not feel like a real Four Seasons. We called it Three Seasons due to the lack of service and ambience.

Excellent property, food and service…

The property itself is beautiful. the overall service was off. Prices are astronomical, as high as Vegas and are simply not justified for a vacation in Mexico.

I loved the layout of the property. I liked the staff , and the hospitality.

I have no complaints

View of the ocean

Nothing in particular

The most expensive hotel, but the quality is not even mediocre. We felt like we got scammed staying at the four seasons punta mita.

Beautiful property, incredible service and top notch fine dining. We will come back!

Our room walked right out to a beautiful sand beach with trees for shade. It was spectacular. And the staff treated us and our kids like royalty.

Wonderful service amazing grounds

Best food on earth

Great service from staff.

It’s very old this property needs a major renovation

Unpleasant fiasco from start to finish. Sadly upfront paid 11.000.00 to Expedia, for four days accommodations at the Four Seasons Punta Mita in Rural Mexico. And my DRAMA began. Contacted the Four Seasons concierge to arrange airport transfers directly with the hotel for security purposes, nine emails later and 10 pm the night before my trip called the hotel for an answer and see is such service was posible. Booked an island four hours private boat tour, with hotel pickup , an hour to my departure, a very rude, incompetent staff from concierge called to change my pickup location, I didn’t feel confortable or safe changing my pickup location, the staff just said they where not to refund my $800 for the booking. I went down to the pool are as that was the only thing to do at the resort, the beach was rocky and the water was extremely cold, at that point I decided to cut my trip short by one day as I felt trapped and the best choice was to return back to the USA. Contacted the front desk and conveyed to them my desire on leaving, they said they cannot refund the money for the remaining day of my trip, contacted Expedia and they refused to help me out. The Four Seasons Punta Mita is nothing but an American TRAP in Mexico, definitely a place to never return…

Beautiful property

The staff and beaches are wonderful! Best sunsets I’ve ever seen!

It’s like haven on earth. Its very relaxing and beautiful. I will recommend for a vocation spot to whoever wants to relax their mind.

This property is my favorite of all other properties. It is a relaxing first class all the way. Peaceful. awesome food, and lots of options from just sitting and watching the waves to high activity levels. We will be back

Restaurants are limited and expensive. From breakfast to lunch, only one option. After three days, you feel so bored.

I know it’s Four Seasons but at 2k a night in the slow season in Mexico the price doesn’t add up. We could have stayed at any Four Seasons in the world for less. The price doesn’t add up. I stayed at St. Regis next door a few years ago for a third of the price. Also they gave us pushback when we asked for a 3 hour late checkout on our last day when we had been rained out one day of our stay and missed most of the first day from being stuck in customs. they tried to tell me they had too many incoming guests but the whole resort was dead the entire time we were there and we were checking out on a Sunday. After I questioned them they spoke to a manger and reluctantly accommodated. Not what I would expect from a slow and extremely expensive 5 star resort. Their spa services were stripped down 50 and 80 minutes instead of the standard 60 and 90 minutes, but it was still $1,000 for two 80 minute massages with tip.I filled out a long form telling them what areas I wanted them to focus on and they ignored it. I have had better massages for longer and cheaper at 5 star resorts in Orange County. Overall the resort is really nice and they were on top of the concierge service but I was not happy with the price and also the pushback on late checkout.

Really enjoyed my stay. Fantastic hotel and great staff. A bit overpriced for what you get but still great experience.

It’s a beautiful place, and the hotel infrastructure combines perfectly with the paradise. Service is great, and food very good.

By far the best place to stay in Punta Mita! Gorgeous property, attentive and friendly staff. Pool water could have been more of a refreshing temperature, a little on the warm side considering the heat and humidity this time of year. We did pivot to the lazy river several of the days and that was relaxing and refreshing. The new Dos Catrinas restaurant and bar are amazing! Live music in the evening. The setting at Bahia was perfect and the food and beach view amazing. It was our anniversary and the hotel sent a bottle of champagne and chocolates! We also had a lovely set up of chips/salsa/guac and margarita fixings upon arrival SO FUN!

Great

Maintained exquisitely. Service over the top. Food excellent. We had a mechanical problem with our room door and management made it right. This is indeed in a class by itself.

Absolutely incredible resort. 5 star service. Beautifully presented food. Stunning and clean rooms. Everything is just 10/10! By far the best in Punta Mita. Don’t bother staying anywhere else. We stayed for one night and moved on to other 5 star hotels in the area and unfortunately, no one were as great as the Four Seasons. Highly recommend to everyone!

Service, location, security , it’s paradise, the Bahia restaurant was revelation, it could compite with the best five stars restaurants .

This is my 3rd visit to this resort. The service is first rate. All of the staff is so helpful and gracious. During this time of Covid-19, the attention to sanitization and cleanliness went well above expectations without the feeling fear that usually goes with it. We can't wait for our next visit!

over priced. basic service. over rated. under whelming.

Excellent hotel and service even through these challenging times.

friendliness of the service staff and the beauty of the grounds

Wonderful property, great service and food... front desk was very accommodating.

If you need to 'just get away' and have a relaxing beach trip with no wave runners, locals trying to sell you stuff on the beach, annoying blaring music ... then this is the place for you. That saying "you pay for what you get" is so true with this Four Seasons resort!! Worth every penny!!

It was beautiful and the staff was amazing! The accommodation were very nice.

We absolutely love this property and will go back again next year.

Beautiful and well-kept property. The resort dining options are excellent, the multiple pool and beach areas are amazing, and above all, the staff is friendly, well-trainedcourteous, and professional. Great job, Four Seasons Punta Mita!

Best service I ever experienced! Attentive, humble and professional. Every single service person was kind and professional and quick to help. Four Season builds into the experiences the most creative moments of care and conveniences. Quality service is a rarity in this generation and I was pleased to support and patron such standards of aesthetics and service.

A true luxury resort true to the Four Seasons name.

The property was very relaxing. We really didn’t take advantage of the amenities too much but that was partly our fault and that we never received an activities list. I think that the activities should be available on your tv. They had a nonstop continuous loop of one of their bars that should have been a loop of all the amenities at their site and the daily calendar of events

The new restaurant Dos Catrinas was amazing & beautiful. Service was exceptional as always.

amazing customer service place has been updated since last year - new improvements

bathroom was dirty. property is dated and does not justify money spent.

This is one of my best stays anywhere in the world if not the best so far, I was reluctant to spend this kind of money for a short stay in a single week-end but I finally decided to book two suites at Punta de Mita Four seasons and I’m glad that I did and shared the experience width family members. As far as I’m concerned, a well deserved ****** clearly surpassed my expectations in just about all aspects in the hospitality service from dealing with planning my stay, to delivering on them including other amenities and meals and the courteous friendliness of all staff.

The best Spa I’ve ever been to . Staff is amazing to a person . They think of everything here ! We’ll be back for a 3rd visit

Gorgeous property. Spread out and not overcrowded even during spring break. Wonderful staff and service.

The hotel was great. Our only complaint was that we had cash stolen from a wallet that wasn’t in the safe.

Incredible site for a resort! Everyone that worked onsite was focused on customer service and went out of their way to make sure you had everything needed.

Amazing!!!

This is the 2nd Four Seasons Ive stayed in that is tired/worn out. From the souled upholstery in the lobby to the tired bathrooms, to casegoods that need an overhaul. Also, would have been nice if the hotel would have alerted us that major construction was going on on the property to build a new restaurant. This place is overrated and overpriced. Went to the W for dinner one night and wish I had booked that resort to begin with. Beautiful and uo-to-date. Paid for 3 nights at Four Seasons and left after 2. Was a surprised 50th birthday trip. The only surprise was how far this property has slipped. Service was superior...but for the price, need the eesort to match it. Would not recommend this property to anyone until it has a complete facelift. Sorry Four Seasons..

Best experience I’ve ever had in my life, I will always be staying with four seasons from now on!

perfect.

Amazing, terrific

The hotel was amazing in every way. The location is beautiful, the service is outstanding, and food awesome. I'll gladly return.

Very nice luxury beachfront hotel with the absolute best views and a couple of fantastic beaches. Yes, the high prices are more Four Seasons than Mexican, but the service can’t be beat. Only two of the three restaurants were open during construction, and the food was good but not great. We loved the taco cart during the day and the churro cart at night. The breakfast buffet was very good but a bit expensive. If you are into a relaxing vacation, but not an exploration trip, this is the place. We will be back.

incredible holidays, everithing was excellent

Fast check-in to the hotel, nice location without the jet lag, great room with ocean view, wonderful activities for kids to keep them occupied.

Excellent resort Went above and beyond to accommodate us. Expedia neglected to mention that the hotel was going through construction and two of its restaurants will be closed. We were woken up daily to construction noise and were not able to switch rooms. The hotel management were extremely accommodating and provided us with breakfast and other services. But we sure hope Expedia did disclose this information prior.

Fantastic! Place! Can’t wait to return!!! Everything was perfect from the rooms the staff the service. A++++++

Beautiful property and Hotel staff was awesome. I didn’t want to leave.

Wow our favorite vacation so far. On par or better than Four Seasons Maui. Staff was incredible. Was able to stay in the suites. Highly recommended. Will be perfect when restaurant opens. Only gripe is it costs $10 for a ride .3 (point three) miles away to little shopping and restaurant area. Like 45 seconds away. Should be a free shuttle. Otherwise paradise on earth - we will back.

Outstanding!

The location, staff and facilities are great. Great kids club.

Massive, Gorgeous property that was extremely kid friendly. Service was impeccable. Downside, only 2 restaurants on property and not very many, if any, day excursions to do. There are several restaurants off the property that are about a nice 30 minute walk or an $8 taxi ride.

Beautiful resort!! The staff was amazing, the location was quiet and private, and the food was outstanding. We will definitely be back to visit again!

Your happiness is their pleasure! They treat everyone like royalty! Don't think anything else needs to be said.

My husband and I just returned from our honeymoon and we were thrilled with everything. The staff was extremely accommodating and professional throughout our entire stay. They went above and beyond to make sure that we were comfortable and ran into no issues. The property is huge and offers a lot of different activities for both couples and families. Some of the amenities and activities that we did during out stay was play golf, message at the spa, romantic dinner at "the rock," horseback riding (off site) and snorkel. We were so pleased with everyone and everything and can't wait to go back.

Wow what a beautiful place, the staff is so welcoming and the location is stunning!

An amazing experience. By far the best resort we’ve ever stayed at. Every detail has been thoughtfully addressed making this a true luxury experience. Staff is beyond friendly and attentive. Management is constantly surveying for the guests needs and providing individualised attention. No nickle and diming on such things as water, ice cream, free kids club drop offs, wonderful snacks and alcohol provided in the room daily, grocery delivery, and on and on. Thank you for a lovely week!

And this location is no different. Any hotel cancprojise great views, great rooms, and great amenities. But there is no hotel that can boast the kind of service that Four Seasons consistently has. And the location in Punta Mita is no different. Every single staff member - from landscaping to managerial is superb.

I brought my daughter to stay for summer vacation. Four Seasons was a wonderful hotel with beautiful views and responsive service. However, the Four Seasons side is not conducive for surfing so we rented a golf cart from Four Seasons and went to the other side of Punta for calmer water. Golfed at Pacifico and arranged a driver to Saluylita for a day of shopping. Enjoyed our trip

My wife and I have stayed in a number of very nice hotels in various countries in the last 35 years, but this was at the top of all of those. We recommend the one-bedroom with the infinity pool. It was well worth it. We would love to go back again.