Resort Rio

Great location, big rooms, friendly staff, good food...nothing to complain about

Everything was good

Nothing

Ecerything

Our experience at this beautiful property was absolutely outstanding! From the moment we arrived, we were welcomed with warm hospitality and impeccable service. The staff went above and beyond to ensure our stay was comfortable and memorable. The rooms were spacious, spotless, and elegantly designed with great attention to detail. The food was delicious with a wide variety of options, and every meal was a delight. The ambiance of the property is serene and luxurious perfect for a relaxing getaway or even a special celebration. The facilities, cleanliness, and overall management deserve full marks. Everything was well-organized and exceeded our expectations. Highly recommended for anyone looking for a premium and hassle-free stay. We are already looking forward to visiting again!

Nothing is good

The hotel policy

They will try to get as many money by doing fraud. Please check each and every bill properly.

They are not honest. They dont keep their words so please keep everything documented. 1 staff says "ok sir no problem you can check out after an hour" but when you go to front desk that will ask you to pay 3500 additional for 1 hour delayed check out. For extra bed they charge 4000 per night. And even if there is no extra guest and if you dont ask them to remove extra bed, they will charge you 4000 again. So please beware for these scammers and keep everything documented. No wonder why tourism is dipping in Goa, thanks to these hotels like Resort Rio.

Resort Rio has offered the top notch service and hospitality. It was a pleasure staying . Mr.Francisco was at his best always caring and kind

I was told they didn’t have cars to the airport so I hired someone separate, then when they came they got turned away and I had to pay them and the hotel driver that was apparently the only one allowed to give me a ride. But the staff were friendly, the place was kept clean, and the vegetarian restaurant had incredible food and service!

Weird rules of the resort.. Extremely unprofessional.. I have not seen any resort taking advance payment and deposit.. Not allowing family members to meet.. No wonder people don’t prefer it nowadays.. Pls don’t visit even if you get room free..

Property was ok but needs lot of revamp..

The pool was exceptional

Nothing

Overall Experience was not at all Good because first of all Check in was not at all smooth we have to wait for 30 Mins to get our rooms and after 30 mins i have got 1 Room and 1 room after 30 Mins and staff was not at all good and coperative and Later We have visited pool and the pool tiles were broken and we got injury as well. And Service is third class. Buttler comes after 30 Mins ice and glass comes after 30 mins and air conditioning, fridge is too old in the rooms. We have booked ultra luxury room but we are not at all satisfied as we have paid 15k approx and the room doesnt have a good views as well. The room approx cost 7.5k Max and breakfast got over 15 mins before and no hospitality nothing. I have stayed in more than 50 plus 5 star luxury properies i will never recommend you to stay here. Thanks

There is not a problem with breakfast. Service was good at the time of breakfast.

on the reception, the male staff didn't have complete knowledge. Their behavior was not good with the customer. They were asking for advance money, which is completely dodge, when I started arguing they changed their statement. I suggest to everyone not to stay there. They showed a different photo in the booking and gave the wrong room.

very well located

staff could have been more respectful and not look at everyone with one lense

the pool, the view.

the reception staff when we arrived was very cold and rude. they were going to give me a room in the backside when I actually booked a room pool facing. the lied to me saying there was no room available then the manager came and said just give them a room pool facing and he did. but the rooms and amenities are not 5 star quality good for 4 star. the staff at the car parking area is excellent.

Property well maintained

Not family-friendly

The actual Resort Rio was booked by some football federation until the end of March 2022. We had to stay a lower category property by paying the 5 star price. Food quality /taste is below subpar. We informed the hotel that we were celebrating our anniversary they said they will arrange some cake but they never did. This hotel may have seen nicer days when it was new, but now it’s more like a run down property. The tub was dirty and did not have hot water. Closets are old and rusty. The pool was not clean properly you can see the green stuff on the sides. Spa is not 5 star quality at all, it’s clean and the staff is friendly but untrained. The most positive side of this hotel is, nice big rooms and staff is very nice but this Rio delux property is not 5 star and more like a 3 star service.

TERRIBLE MANAGEMENT which doesn't listen to guest needs. Have converted into a bio-bubble. Refrain from staying here.

Everything about Resort Rio is attractive. Highlights were the huge swimming pool (which unfortunately we couldn't use due to Covid, however we did click loads of pictures around the entire property), the staff, the food and ambiance. Coming back here on every special occasion as the staff here makes it much much more special.

Resort Rio: we love you ! Thank you very much for the most amazing stay and hospitality. Beautiful resort, superb facilities and our Rio Suite was simply palatial. We loved the space, the views and the most luxurious marble bathroom with a marble tub we have ever seen. We enjoyed and appreciated the very warm and genuine hospitality from all staff members. Vaman and Sumitra: thank you for the housekeeping. Shubham and Akash, we appreciate your friendly service from F&B. Thank you for the amazing food at Pickled Mango and at Jalsa, the pure veg restaurant. And what can we say about Aagor? Probably the most amazing place to be each night- a typical goan beach shack by the pool with its very own beach ! We loved Aagor so much that we spent most of our time there and you must try the fiery Feni ( nothing like the feni you would have tasted anywhere- they distil their own and its smoother than fine cognac.Thank you Roy and Agnelo for amazing cocktails. Zaara spa therapies were relaxing and we enjoyed the couple massage. What i loved about Zaara spa was the beauty and peace with fine aromas and soothing music as the masseurs gave the most relaxing massage ever followed by a rose petal bath, a relaxing steam and then rainwater shower. Both my wife and I came out of Zaara different people- pure bliss. Thank you Kazi and Mumtaz at Zaara spa. Thank you also to Stephen and his team at the front office for all the care that was taken.Fatty Francis, please keep our usual table reserved !

Amazing resort and great hospitality

Most amazing resort for a relaxing getaway.

Enjoyed my stay at hotel! Food is delicious! Wanted to try jalsa but the hotel didnt had enough reservation for jalsa dining so the restaurant was closed. Thats the only thing was not satisfactory because i genuinely wanted to try jalsa because they have won award for 7 years.

Very clean and tidy through out the property , found the drinks very costly

If you're from America do not stay here -This is not a 5 star hotel - It just has really nice decor -Staff is not trained well and many first line staff were interns that struggled to speak English - I have a team of over 300 staff in India and I know the difference and I am very forgiving on this matter. This staff was mostly comprised of those who are not up to par. -Wifi is a joke there. it was slower than dial up from the 90s Management said they would look into it but nothing changed. It was a total joke and probably purposely throttled. -There are two pool bars which got me excited but no one goes to them. Only twice there were two other people than me and my friend. Kinda kills the experience. This was during a time when they were fully booked. -Their food is pretty decent and really good if you like Indian food. Mama Mia is an Italian place with good food - They had several large events hosted by companies who were staying at the time and as a result would close some of their venues. I thought this was unfair to others. -They prohibit you from bringing your own alcohol -They prohibit you from having guests in your room -They accused me of trying to leave without paying even though I prepaid for this stay and I had a Credit Card on file for incidentals. This happened because I tried to have my bag loaded into my airport transport before checking out. This could've been avoided if I were allowed to check out from my side of the resort but that was not an option.

All good. I wanted a wall clock and a painting in the room

Would have been better if we were given better details of the location, Near Baga beach is misleading. The hotel is remote and not in walking distance from the beach.

They charge way to much for food and drinks, plus to many rule to have to obey like ladies have to wear certain types of clothing in the pool, and you can not bring any item of food or drink back to the hotel or allow any visitor up to you room. The free wi fi is crap it is way way to slow as they want you to pay more for the better high speed package. Also the ratio of single man to families and couples is to high with these man just sit by the pool look at the ladies a bit creepy made my partner uncomfortable. WILL NOT BE BACK.

water lickge in the room, it's gets wet whole floor while rain

Location is not great and hotel is fairly dated. Breakfast area is too small compared to umber if guest accomdations so always struggle to get a table. 1 of the pools is permanently closed.

Very clean and service is great and professional. Love to come back and stay at this place.

we were stuck here for 2 weeks, hotel staff are not trained to 5 star standard, more 3 star breakfast has lots of selection put all poor quality more what you would get at a budget chain stopover hotel in the uk lots of private functions and weddings here where you will have limited access or none at all while the "vip" guests take priority very noisy at night if there is a function going on which happens a lot good points, room was big, air con works well and comfortable bed but thought we had booked a 5 star resort package which resort rio also known as rio residency falls well short going back to Goa but will be booking a global chain hotel on ebookers next time, there is lots of them in goa we noticed while there to choose from steer well clear of this place is our advice

We were restricted using many facilities due to events like Indian weddings. Staff was very uncooperative. manager was rude. We were over charged. Almost double than regular charges. Terrible, uneducated staff. They cared only for corporate and wedding events and their guests. We were robbed. It was day time robbery. I demand full refund what we paid. I will never recommend this hotel to any body.

Drinks and food far too expensive for Goa. Internet poor unless you paid for it! For a 5 star resort this was unacceptable

Beautiful place but managers didn’t know even a,b,c of Customer Service. Labour staff was super nice. Place was a rip off when it came to money, Manager didn’t give a f*^# about anything and didn’t leave any chance for extra, extra and extra

Walking distance to Arpora Saturday Night Market and Restraunts. It was a plesant experience.

Very nice hotel, good service, friendly staff, had an amazing time, would stay here again,

We planned for the Goa trip again after 4yrs and were confused which hotel to stay. Based on the previous experience we went again with Resort Rio and I must say they didn't disappoint at all. In fact I could recognize most of the staff which speaks a lot about the staff retention and happiness quotient among them. Being a returning customer we were upgraded to bigger room with awesome view as a complementary (thanks Durgesh for the gesture), We really appreciate this gesture. When we thought they were done they surprised us with the welcome cake in the room, talking about hospitality and the care they took. The hotel staff called us everyday to ensure that we were taken care of nicely. Overall I would recommend this hotel to everyone. Ideal if travelling with kids (we had two small ones to mend). Very courteous staff, excellent food and lavish as well as sumptuous breakfast spread. The House keeping staff were very prompt and ensured that they cleaned the mess which our kids enjoyed a lot making. Location wise too this hotel is ideal being close to Baga beach, Tito's lane (most happening place in Goa with all the clubs around) and Calungute beach as well as market. The property is worth staying with excellent swimming pools and lots of in-house amenities. One of the best place to stay near Baga beach and the most happening place in Goa!!

Though I'm sure the facility is great during season we booked the hotel based on their beautiful pool and multiple restaurants, as we knew fewer local restaurants would be open in off season. We didn't find out until our arrival that only one restaurant was open and they had closed down the larger, prettier pool for the duration of our stay. Though the staff accommodated us as best they could, we felt there should have been a disclaimer about the available facilities when we booked.

This is predominately a conference and wedding venue hotel for locals so tourists take aback seat in terms of service & use of facilities. The rooms are not sound proof hence the noise levels are unbelievable at night when conference and weddings are on (which is most days) which we complained about on numerous occasions with no joy.... Locals who attend these events are also very rude & also seem to resent sharing there hotel with westerners... while we love India we would certainly not return this hotel & believe you should remove it from your list of hotels.

It was an amazing stay. We got a complementary upgrade to the Suite room.

Hotel location was good and staff friendly. also breakfast had a wide variety. unfortunately the rooms we booked we not 5* standards. the bedding was stained and linen did not fit properly, the wooden base of the bed was really dusty and dirty. we paid for 3people sharing but the room did not accommodate for it. no hot water on two days, no wifi in room. also the mandatory new years eve gala dinner imposed on us was in bad taste as we already had plans but had to pay this ridiculous price.

Nice hotel, very helpful staff. Food in the pickled mango restaurant wasnt great, as the curries we chose had chicken on the bone (with about 1% chicken on the bones). The manager also told us that this is how it is done in India, however, during our stay, all of the outside restaurants served boneless chicken. Everything was very expensive at the hotel too i.e tuna sandwich 500r, down the road i had fillet steak for 550r.

Extremely noisy-breakfast in the Pickled Mango was reminiscent of a school canteen, with clanging trays and noise levels that warranted the use of ear plugs! Noise from guests on the same floor was not dealt with by management, despite one of the many house rules being a request for 'quietness' after 10pm.

The Gala night was pricey, starters did not come quickly, the music was great and it was good to see the staff dance and enjoy them selves at the end of the party.

Eight days including New Years Eve. Responsive, polite, caring approachable staff. All of our concerns, last minute requests, local transportation arrangements and room service were met without delay.

Good location, good view Excellent service, friendly staff. Satish from travel desk is very helpful and friendly. Taxi service and rates and good. Areas of improvement: - Breakfast is average - Rooms are large but decor and lighting makes the room dim. Bathtoom is kind of dark and its hard to shave. - Pool is average - Christmas Gala dinner was rip off: food was bad, flimsy chairs, drink is below average. I had handover with only few drinks that has never happened to be with good drinks. Hotel charged Rs 7000 ph but I think they didn't spend more than 3000

Wonderful! It was a great and peaceful hotel room!

the Rooms are spacious, well ventilated. The Staff is friendly and courteous Housekeeping was a little slack. they had to be reminded to make up the room and on few days forgot to put toiletries,towels etc. but overall a great experience

Stay was good.

It was great...specially the breakfast....

The hotel and staff were 1st class in all respects. The pools and surrounding areas were well kept. The hotel staff were very helpful in answering questions or any help needed. The rooms were cleaned and serviced as you would expect.

Not bad

Awsome experience, enjoyed a lot the calmness, cozyness, staff service, Most relaxing spa of life.

Good hotel. Great staff. Close enough to Baga and beach but far enough if you want a quiet one too.

This was the noisiest hotel I have ever stayed at, blaring music from the pool bar, very disorganised. Breakfast was a bun fight ( if you could get a table) I don't know why it was so busy as the food was nothing less than grim! We didn't bother going into breakfast half of the time.

The local area is very poor and quite dirty this hotel is one of the best in the area any other ones won't compare . The area is very dirty and shabby . Be warned

this was my second visit to resort rio almost after an year and half. Previously I stayed in their old building but this time they gave me a room in RIO ROYALE. room were very spacious and clean, but there is more greenary and large swimming pool in their old building. service this time was way too low and not at all what was provided to me last time. food is overpriced, staff is not so helpful. new bulding had a stinking smell at night when we moved out of our room. maybe this was my final visit to Rio this time.

The toilet had a very strong urine smell.Had to ask the reception to clean up.I vomitted on the way to hotel as the heat got to me and once in the room I rang for water 3 times and it never came. .I complained the next day as my friend had to go and buy water.The hotel staff acknowledged this the next day so that was nice.The Rio bar service was great and staff very friendly and helpful.

Great hotel, but was not close to beach or other shopping. If you want resort experience a good place to stay, but you require transportation to go to beach, restaurants or generally everywhere

I would not recommend this Hotel, I was move 2 time from my room, 1 they gave me the wrong room, second the room had a very bad smell. So I lost most of my afternoon moving from room to room. There's no WI-FI in the rooms been a 5 star hotel u will think they would have a WI-FI everywhere, the lobby is full of people trying to get on the WI-FI, and they give u this little papers with the WI-FI codes, but they expired every couple hours, that's crazy, so if u need to use the Web u would have to used plenty of those little papers they provided, so disappointed in this Hotel, not what it seems from pictures and everything is way to expensive, I would not recommend anyone to this Hotel ever.

Very relaxed environment. Cool and friendly staff. No complaints. Would recommend. Wouldn't bother paying for their food though, but pricey. Nice little cafe/restaurants 2 minutes away if you want to go for cheaper options for food. We ate at Kukuruku every day. Also best location in Goa for easy access to beach/bars.

Great resort. People were absolutely lovely, amenities were also great and the full body massage at the spa was out of this world. WiFi was unbelievably bad even when we were around the reception area. Kept dropping out and wouldn't sign in again. Worst of all the rooms didn't have WiF. Whoever picked the taps in the bathroom sink should be shot. The water barely hit the sink.

Very nice

Comfortable Stay indeed.... Will surely look forward for more stays......

The resort was very impressive, with a beautiful pool, wonderful spa and great dining options. The staff were also very helpful and did their best to help with every request.

Great place to be in. Really enjoyed the stay. Good work by the hotel staff. Clean and hygienic rooms. Great room service.

Nyc Hotel with happening neighbourhood lots of things to do paradise for foodies lots of good food restaurants nearby.. hotel is good staff is very friendly rooms are spacious

We had a relaxing weekend in Resort Rio. The rooms were great, lots of space and elegant bathrooms. There are several good restaurants, and the pool area is good but sometimes a little noisy. The spa is wonderful.

good trip

Our stay was very comfortable. The friendly, helpful staff took care of our every needs. The onsite facilities were more than enough to keep us entertained and satisfied the entire trip (We only left the resort once). The food from all the restaurants was very good and reasonably priced.

Had a great time here. Enjoyed the amenities and the rest of the resort. Room was comfortable and well stocked.

Great resort, pleasant staff and great amenities. Great, big room with beautiful touches.

I spent three days at Resort Rio while traveling in India for business. The rooms were very spacious with large patios. The resort has a lovely main pool as well as a smaller, more secluded pool beside the spa for those wanting to sunbath and read in peace. The Zaara Spa located on the resorts property offered excellent service.

The service in the hotel is excellent..The staff is very courteous. However there are some major drawbacks. Firstly the electricity issue. Throughout the stay the electricity went off n on. We had to keep on re-setting the TV channel everytime the power went off. Very inconvenient. One other major drawback is that the internet connection is not available in rooms. I have stayed in hotelsaround the world. Never heard of a 5* deluxe property without internet connection in rooms. Still will give a 3* just for the service & staff.

Our stay in May 2015 was amazing, there was 4 of us, one from UK, one from India, one from Oman and one from Indonesia, we are all good friends and often travel together. The hotel location is very good as it is only 2 km from the beach, but away from the hustle of the markets and built up city. Perfect place to relax, unwind, enjoy the facilities and lovely food in the hotel at the Pickled Mango. If you want to be busy then the hotel travel desk will guide you to hire a moped and you can explore North Goa. The guest Relations Executive, Cassandra was so lovely so accommodating and always happy to help. The front reception staff and house keeping staff were all very friendly and helpful. I would highly recommend this hotel for friends, families and also couples. The poolside staff and spa staff were also very friendly. Credit to the hospitality shown to us by Cassandra which made the stay even more special.

We had a good time . Rio provides a pleasant stay .

Had good time, clean and good feel in the air and surrounding..

Really enjoyed our stay at this 5 star hotel. Great service - If we went back the only thing we would change is the amount of money we spent at the hotel by the pool etc as drinks were 10x local prices as expected.

Decided to stay here based on the other reviews and I was happy with the decision. We stayed there for 3 nights last week. We arrived fairly late at night due to a delayed connecting flight and they had the room ready for us. Even though it was like 1 am, they brought us a welcome drink. That night I tried to take a shower and the water was body temperature, but the other 3 days, it got much hotter. We stayed in a Luxury Deluxe room 207. The bathroom was large, had a separate tub and a shower. The shower had a handheld unit and a overhead rain shower which was really nice. From our room/balcony, we could access the wifi connection, though from where the bed is situated, it was just intermittent from there. It was a little annoying to have to get the paper password/login info from the front desk as each login is only good for 100 minutes. The pool was nice and clean. The bar had quite a few drink, but I mainly just drank beer. Reasonable priced for a resort. Pizza's were good. Breakfast had a wide variety of food. Though it was pretty similar everyday. The hotel is situated at the end of a deadend street. We ended up renting a scooter to get around. Beach is about 5-10 minutes away. There are a few good restaurants not too far away as well that we tried. It's easy to get a taxi there as well. All in all I thought it was worth it and would stay there again.

excellent stay..very nice!! recmnded fr a stay everytime u visit goa!!

nice place to stay............................................

We stayed three nights in Feb 2015, place is very good, wish beach was in walking distance, requires a taxi ride costing Rs 250 each way ! Hotel shuttle is infrequent and operates only between 10 - 6. Restaurant staff could use some training and lighting in the rooms is very dull, my two recommendations to the owner. Our overall our stay was great and would stay again.

Excellent, friendly staff, transport available round the clock, perfect stay