The Reef Island Resort Mactan, Cebu

Parking lot is convenient just across the entrance but it’s dirt road and gravel, staff is excellent, very helpful, rooms are clean, good beds and pillows, great bathrooms, most of the beach is great, good swim are for snorkeling

My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property. Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point. Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality. All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it. We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua.

Exceptional property Staff is great the views and the gym are 10/10 breakfasts really good. I would highly recommend to anyone

The hotel is beautiful with very friendly and helpful staff. John from concierge and Rosie at the front desk made our stay even more memorable. The beach and pool are stunning, the breakfast had a good variety and good food and the hotel offers a free shuttle into Newtown in the evenings which was perfect for dinner. We would definitely come back to stay.

Beautiful new hotel. We upgraded to an ocean view and it was lovely. Spa services were very good and reasonable price. The staff were very attentive. Not a very walkable property, cab rides were required to go anywhere.

Excellent place to stay! Fantastic view of the ocean, very clean room, bed was very comfortable and well maintained facility. The staff were very welcoming and very helpful. Breakfast buffet had so many varieties to choose from. This hotel is highly recommended, hands down a 5 star hotel. Thank you.

Staff was always happy to help and it was a beautiful place to stay at. Very safe since there were always guards and security

Beautiful resort the staff was friendly and attentive. They surprised my fiancé with a birthday song and cake .

We were with a group of 14 which included grandparents in wheelchairs. The staff was wonderful

Very nice

Everyone was nice. Good location and views.

Staffs are friendly and nice

@ The bath room NO sign of “ employee must wash hands before going back to work”

A wonderful hotel to stay at. Excellent gym and lovely pool area. The staff are exceptional!

Great Hotel. Staff was very nice and polite. Nice beach and pool. Key point is vary quite and relaxing. Definitely will be coming back

Property is a beachfront property.

Great property ! Great location , service and staff. Especially front desk - Louise, Rose and Chay ! I would say that everyone working in the hotel - including security was real nice . Highly recommend !

Beach front is lovely and staff are accommodating.

The food is good, the spa and the service…I like it coz not crowded and clean…

The quality of the rooms & staff was excellent. We dined at the hotel restaurant and the quality of the food was very good. Would recommend staying here if you're passing through Cebu or looking to explore the area for a short stay.

Dirt parking for guests. Swimming pool groutlines are missing, glass shower door does NOT open all the way. Thanks to the staff who upgraded our deluxe room to a junior suite, but I’m glad it was free because i dont think it’s worth the advertised price of the room.

We were upgraded twice the stays we had here , that being a larger room with sea view , Breakfast was a buffet choice with a great selection . As for the staff from porters to front desk great help with a. Smile . I don’t particularly mention 1 but in this case would have to be Rose we chatted endlessly till my transfer arrived .

Stayed here 3 times now but my friend through me has stayed 5 times

It was a nice hotel. Very clean and comfy. Nice bed and bedding. We were given a free upgrade for our first stay. Only complaint is the fees for water sport activities. Almost double in some cases when compared to Shangri-la and Costabella where we also stayed during our 2 week vacation. No cable tv. Only Netflix and YouTube. The staff were kinda enough to let us use one of their log in accounts. I was hesitate to use my personal account on their wifi.

Everything was spectacular. This was the best place i have ever stayed. The service the staff the amenities were amazing. Staff were super polite. The room was super clean. The view is stunning.

The property was okay but nothing special for what it costs. There was no room service nor service at the pool or beach. The staff was courteous and responsive. The number of persons per room was strictly enforced.

This place was amazing. The staff MC,Mark,Louise,Cedric and Shay helped me when I had any issues and over performed their duties. This place is outstanding and I’m really impressed with the staff. This is by far my favorite Hotel in the Area.

Food was excellent. Little things like properly cooking hard boiled eggs where thay are properly cooled so the yolk doesn't grey. Attention to detail. Access to mactan new town with a 100 p ride is convenient. Attentive staff. dislikes Resort restaurant prices are too high. Every room should have an ironing board without requesting it. Only 2 complementary bottle waters per day. Should be free within reason. 175 p for soda is insane. Beach is lacking.

It was incredible, from start to finish! Went for two days, stayed for five!! The entire rezort was incredibly beautiful! The staff were the most friendly and very respectful! Best place I've ever been! Will definitely be back!

That a beautiful place

Staff are so friendly room is so nice and comfortable. Hotel views is excellent.

Beautiful resort. They have the most wonderful staff.

This resort is absolutely stunning. The service is excellent and the food is excellent. Amazing staff and excellent service. We had a wonderful experience staying at this resort.

The hotel pools and areas are absolutely stunning. The stuff is incredibly friendly and helpful. Shout-out to Mark for helping with the tours and Clyde for making our water-activities so fun!! The hotel breakfast is a 100000/10, you will not want to leave!!

If you are beach person The Reef is okay. Not very crowded. No entertainment like music live band.

Everything about this property is lux the pools rooms and Spa the best!

O

The hotel is amazing including the facilities. The staff are amazing especially Clayde and Rose. They were very kind.

Staff are super nice

Hotel room was of adequate size. It had a nice balcony that had a sea view. Room came with 2 free water bottles a day. Room had AC that would turn off if balcony left open, environmentally sound. Biggest complaint is shower was never warm, even after mentioning it to the front desk. Pool area was nice with loungers and umbrellas, but not a lot of them and they filled up fairly quickly. You could order food/ drinks from the pool, which was convenient. Pool was only 4ft deep, but was open until 10 pm. Morning buffet breakfast was very good with lots of selection. There were several vegetarian options. Dinner and lunch had way less options. Lunch at the bakery was ok, the garlic rice and Margherita pizza were very good. The Adobo chicken didn't have much flavor. The food at The Kitchen had very limited selection and really no vegetarian options. The Spa was nice, with clean and private rooms. Treatment was reasonably priced and provider was very polite. Upon checkout they provided us with a take away breakfast as we would be missing it (although they did put can juice in it for the airport) and scheduled a taxi as requested. All the staff were amazingly nice, saying good morning and being helpful. Overall stay was very good with beach access, nice pool area, food options ok 8.7/10.

All very nice..pool, beach rooms and restaurants

Really beautiful. As an avid snorkeller I was impressed to be able to walk into the private beach and snorkel. There's not much in walking distance or to do here but relax, and swim, but it sure excels at relation and swimming. Such a perfect resort getaway. Magical view from breakfast too. Nice free towels at beach and poolside. Staff super helpful, helped me book a ferry on my phone. Exactly what I needed, zero complaints. Even the coffee was good, and I have very high standards for coffee.

It was perfect, we have seaside view and so beautiful. The room and the hotel is clean and also the food is great. Employees are very helpful and friendly.

Awesome! Will def bw returning

ALWAYS PERFECT.. Hearty and her team of front desk did a great job!

Very nice!

Just perfect timing

Excellent

The only issue I faced is the front disk assistant. Upon checking in, she was asking for my booking confirmation. Going through several countries in my travel this time, I mad booking with several agencies. So I had a hard time finding out which one I made this booking with. So I asked if she can tell me which travel agency was the booking done with!! She replied Expedia. No im having problems with phone reception, so I asked her ( if you see my reservation and n your system, why do you need to see the confirmation #, my name and my reservation are there and you see it, she replied, it’s is the hotel policy. Stoped and time consuming i think. Lesson, Always have your booking confirmation ready when checking in

Staff was very friendly and accommodating. The hotel facilities are also amazing.

A lovely, quiet resort with a beautiful infinity pool and a private beach and 2 great restaurants. The service and friendliness was amazing, couldn't fault it! Also had a massage at the spa, which was bliss. Highly recommend a stay here to relax and rejuvenate.

My stay here was excellent. The customer service was great.. even when there was customer service complaint the manager fixed the situation quickly and responded in a timely professional manner. The resort is beautiful. I will definitely be returning and I definitely recommend

Perfect

Our overall stay was fantastic. We’ll definitely come back next time!

This is the nicest resort we have stayed in LapuLapu Philippines. It’s not so crowded, plenty of places to sit , relax and enjoy great scenery. Swimming pools are very nice , food is great . Rooms are very very nice , updated or new looking , smell nice , I have nothing at all bad to say . We will be back for sure !!!!

The hotel is outstanding, the only thing to note is a lack of hot water in the shower and the wifi not properly working in the common areas. The facilites are great

Wonderful

Staff are very helpful. Room is very clean but shower has not enough hot water. Breakfast buffet is good but not a lot of choices of food for dinner, and i find it very pricey. We went to another resort restaurant on our second night of stay.”

Enjoyed snorkeling right in front of the property. There were enough food options but there’s also a strip mall nearby where you can go eat. Staff very friendly.

Very helpful staff and professional service offered. The beach right next to the resort is amazing.

Very isolated, unless you take a cab or walk (25 minutes)to Newtown.

Great service. Lots of facilities offered by the hotel. Excellent view and rooms. The only little issue is that there's very little to do around the resort. Moalboal is about 3-4 hours away.

Beach was nice but restaurant food was expensive and not so good.

It was nice. Nice view from the pool. Didn't care for the breakfast buffet.

Gorgeous resort with wonderful staff. Loila , the masseuse, was very professional and her massage helped to ease my flying anxiety. The food was amazing and the beach was lovely. Would recommend again.

Pros - up there with the best hotels I have stayed in my life - lovely decorated rooms. Very spacious - really nice swimming pool - nice snorkelling area, not the most amazing fish but decent - excellent breakfast. Staff remembered what you liked. Wonderful banana pancakes! - really good quality gym - helpful staff. I asked to move rooms at 11pm due to noisy neighbours and they were more than happy. Helped me move my luggage - great views from balcony - free drop of in mactan new town Cons - expensive restaurant (as expected). But can walk or get free drop of in town centre. Honestly this is a fantastic hotel. I would book here again if I return to mactan

Incredible hotel, perfect on every level

Overall, I would pick this facility if you coming to the Philippines for the first time and want top notch service

Clean and spacious

We had a great quick weekend getaway at The Reef. Spacious room, great view. The only downside is the limited dining options. Even if there are 2 restaurants, the menu assortment is not that wide.

Other then the restaurants on site there weren’t many other options available in closing walking distance. Had to take a care to get off the premises. Rooms were very clean and had a good gym with a beautiful view. The pool is small and not enough chairs for then inner of people this place holds.

Everybody was nice and helpful. All the staff are always ready to answer questions and assist us. I’d definitely will go back to this place! 10/10!!

Awesome place to stay. My only complaint is that it is so far from the city. But as far as the location, it is amazing. I loved the pool and the view I had. The room was very spacious and clean. Perfect getaway!

Lovely hotel with excellent service and friendly staff.

Pool

the resort was very clean and our room smelled good. beach was amazing early morning dip is a must.infinity pool was very instagrammable. we had a massage for 90 minutes and it was the best massage we’ve had. we dined at their alfreso restaurant, the serving size was enough for my husband and I, food was tasty.

The property and the location itself is very nice. They dont have room service. You cant order food inside the room. Food at the restaurant is very tasty,The staff and people working there are friendly.

Our room was a "King" but the bed was definitely more of a queen size. It was relatively clean but did not offer room service during out stay. The pool, beach, and restaurants were the highlights. Infinity pool with a perfect view of the beach. The beach was great for snorkeling but I would recommend buying your own snorkeling set with shoes due to the higher rental price at the hotel. The Kitchen offered great food for a reasonable price. I would recommend adding the buffet breakfast. We thoroughly enjoyed the food and service. The location was less than ideal. It was far from convenient store or any thing else. A taxi is required to go anywhere. It also didn't help that the gate to the hotel was tricky to find. Luckily most of our taxi drivers knew which gate was open/closed.

Very nice facility, restaurants were great. Rooms were well appointed but no Usb charging points and internet could have been better

Getting to the hotel you pass by slummy neighbor. The hotel location is by the ocean but it is far from any restaurant, shopping or entertainment facilities. There’s not a shuttle to take you to a nearby mall where there’s plenty of restaurants, shops and entertainment.

Disappointing social facilities. The lounge bar, advertised as open until midnight, was closed there was no access to any eating or drinking venue after 9pm in the evening. Very disappointing. The hotel is quite some distance from any other hotels or bars. The staff were all absolutely delightful, very friendly and helpful and the manager did his best to ameliorate the issues we raised however it was beyond his control. The daytime facilities were excellent, beautiful swimming pool, gymnasium and eateries etc. easy access to the beach with lots of activities on offer (for additional cost). Breakfast excellent.

This place is amazing. Beautiful looking hotel with the infinity pool and beach right there also. Super friendly helpful staff. Rooms are immaculate. Nice Restaurant and cafe facilities

Pros Good sized rooms and facilities are exceptional Staff are delightful. Shout out to Marky! The food at the restaurant and the buffet is excellent Location to the airport is great, very convienient In a quiet area Perfect for families and couples Cons Currently no room service, but they are looking to integrate it in the future Location from Cebu city - it is a bit of a drive. It is 45 minute ride. Add another 10 minutes when stuck in

Great service and staff. Terrible location getting to and out of the resort. Breakfast lacks variety and choice. No beef whatsoever. Bread is good though. No tv choice but YouTube and Netflix. No local, us, sports, nothing.

Very relaxing. I rate this hotel as a 4-5 stars out of 5.

Sumptuous delicious Dinner and breakfast at the Kitchen with great service. Would always come back here to relax.

Enjoyed because I didn’t feel as though it was crowded.

the nearest restaurant or shopping area is not walkable, other than that the staff are great very friendly and helpful. I just hope that the AC unit are already open before because it was so hot and humid and when we arrived to our room the AC is off and took some time to cool.

Our stay were pleasant! The hotel staffs are friendly and very accommodating!!!

Spa and hospital staff are friendly and accommodating

Well recommended & will go back…

Super stocked with our two night stay here. Honestly everything exceeded my expectations. The only pain would be the elevators! Haha it’s weird individual buttons only bring designated elevator so you need to press all the buttons to hope bring one to you. Once you hop in, the other ones you requested before don’t cancel so often you waste quite a bit of time of opening doors to no one. We dined at the Kitchen and breakfast is versatile and superb so is their dinner options. Pricy but worth it! The only downside would be the venue - we wanted to eat at the outdoor (yet enclosed) area for the intimate and ambient vibes but it was not open. In saying that these were all very minor constructive feedback to make this resort improve their overall service to draw more visitors in the future. I would definitely be more than happy to stay at The Reef Resort again! Well done team.

Amazing staff across the board! I couldn’t have wanted more, we didn’t want to leave.

Awsome service from the staff. Bernard, Arthur, Japeth and Clyde gave great service

This hotel really is situated in the middle of nowhere… have to take taxi every time you go out. Hotel lacks a soul… sad really because the staff are absolutely great

Absolutely loved the 4 days we spent there. Good place for relaxation. We got a sea view facing the east, sunrise from the balcony was absolutely splendid! A little far from the city, but the stay is well worth the travel and a perfect retreat from the hustle and bustle of the city.

호텔 시설도 깨끗하고 수영장도 3개(유아용,인피니트 풀 2개)고 프라이빗 해변까지 너무 좋았습니다. 예약때 기념일도 말하니 높은 층에 과일서비스까지 챙겨주는 감동적인 곳입니다.

Oceanfront property. We loved coming out of the elevator from our room and there is the pool and beach! Breakfast is delicious variety of foods. Staff is so friendly and helpful. We made the perfect choice of all the hotels! Its Excellent!

Ok, so this is a top end elite resort. Although I will still give 5 stars, there are few things you should know; 1. No nighttime entertainment at all. I was there Friday, Sat, Sunday. Lounge was empty. If there was even just a piano player it would have been nice. Also nice for their business. 2. You are pretty much stuck in hotel. Sort of like a compound. Area around is island life. City is a hike and much traffic always. 3. If you plan on doing the Whale Shark excursion,sardines, sea turtles, do know that you will leave 3am, 3-4hour ride there, 5-6 hour ride back. The ride is not fun. 4. Same menu every night. Food was good, but again you can walk to anything. Otherwise, pools, view, rooms, beauty, service are all incredible. This place makes for Instagram Billionaire photos.

Good service, food is tasty but drinks can be better. Location wise is far from amenities and will require car to get out of the compound, else it is quite a walk. Overall it is a very pleasant stay. The only complaint is that the bath tub is dirty and the water is yellow, hence we are unable to use it.