Mels Weldon Dongguan Humen

風景優美

衞浴不好用。要改進。

Nothing No spoke any English

Lots the food was no good the room smelt couldn't translate in English to let the staff know

View from the Room

Old, outdated, moldy and very dirt.

Comfotable

Position /price excelent

Alles Beste Service

Very friendly helpful staff. Massive rooms with amazing views and all facilities you could need

Nothing

Large room

No realy hot water. Room light os too dark

The size of the rooms were good as well as the facilities in the hotel.

The constant smell of cigarette inside the hotel

Good location. It is the more modern hotels in the area. House keeping and concierge staff were helpful.

Language is a barrier and the wifi doesn’t work even in the presidential suite. The room smelt like a mix of smoke and dampness even though I had a no smoking room. Bed was very hard.

Nothing other than bathroom

Carpets are smelling bad, very old property

Just the way that it’s a high building

They couldn’t find my booking and they extra priced for staying. They told me also to leave 2000 deposit. No one could speak English.

預訂了一間兩張大床外加一張單人床的房間，中午要check in說要到下午三點才有房，到了晚上八點回到酒店時，說沒房了所以幫我們升等到家庭房。家庭房房間很大，可是地毯有一大片是濕的，淋浴間還會漏水。服務態度可以的，但房間細節有待改善。

Non of the staff spoke any English so it was very hard to communicate anything. The restaurants weren’t open when online they said they were, we had to go out everyday for food and in the area that’s hard. The breakfast was over priced for what there was to offer. The carpets weren’t very clean & there was no remote got the blind in the bathroom. The bed was very comfy however

Still waiting on refund of deposit taken at check in.

Needs refurbished

The family suit is a good choice for us, because we have 4 ppl, and the location of the hotel is quite convenient, close to Humen Park, shopping malls and railway station. Food for breakfast was adequate for our needs. The reception is very nice, smiley, and professional.

The day we arrived hotel, we would like to have a look the food in the restaurant on the 61th floor, and the manager stopped us many times to not let us go inside, and we were told by her that because is the mealtime, so we can't go inside, the attitude is not friendly. The room is a little dusty, because I have allergic rhinitis, and I can't stop sneeze in the room. The cleaning details can be improved.

wifi connection needs to be approved.

Exceptional quality of facilities with such reasonable price. However, dont expect anything fancy for dinning near hotel.

Not good

They upgraded me to a crazy insane room I think it was the president's suite which was huge and had a great view of Human's amazing rooms

Overall probably the best hotel in Human

It's completely glamourous to stay on the 56th floor of a former Sofitel. Gorgeous marble and incredible attention to detail in the design of the room.

To be honest, getting a taxi or an uber....or any kind of ride....from the concierge....is nearly impossible for foreigners. There are currently apps in use in this part of China that have replaced all taxis. Similar to Uber, but 100% in Mandarin. Therefore, I walked everywhere.

awful no internet and no business center

the property and facilities is quite well. the furniture and some staff in rooms are pretty old and should be properly maintained or even better renewed. in some rooms tropical shower didn’t work.

the most thing I didn’t like is that the reception staff doesn’t speak English. Only day time 1 or someone 2 persons spoke English. we had a very late check in and spent about 1 hour to explain about booking and all issues and get the keys. every night guests faced the same issues. we had a big event and the hotel was full with foreigns but the hotel wasn’t ready to host and support big number of guests. need to improve English knowledge…🤔

Great pool. Good room with nice view. Pleasant, helpful staff.

Shower stall leaked a bit. Needs minor repair. carpet could have been cleaner. no slippers or robes for children

不好，突然停电。而且，早餐差得要命！那些食物好像放了一天晚上。

The hotel room and hallway had an awful muggy odor that made my lungs hurt. I would not recommend staying at this hotel as there are better options. The images are very misleading and it is overpriced. You are much better off staying at the Grand Mercure across the street.

浴室が素晴らしかった。

タクシーを呼べない。日本人客が少なくコンシェルジュ、ホテルカウンター共にタクシーを呼ぶ文化がない。宿泊客は大抵自家用車か送迎車かDiDiアプリを使用している。

Business trip stay. Beautiful room with an amazing bathroom. Very nice especially for the location

The hotel was very nice but limited choices for dining though.

so far so good

good

good hotel. feeling of the receiptionist is not helpful when checkin.

nice hotel. breakfast not good.

東莞エリアではいつも利用しています。

Rooms a little tired. Bar closed during our stay. Cafe also closed . Wifi terrible in room- no connection what ever.

床頭櫃、椅子均已經斑駁 浴室的磁磚也破裂 電視壞了不換房，還說要搬台電視來換......讓人傻眼

原先住的房間味道很大.一股好似廁所的味道,非常刺鼻.之後要求換房間.換了兩次以後才沒有味道.前臺態度不錯,沒有因換房間而態度不好.但是最不滿意的是酒店早餐稱超過80cm的小童就要收費,意味著如果有一個兩歲的小童早餐就要收取78元的早餐費.這是住那麽多次酒店沒遇過的.

The 1st room we stayed is with bad smell, the air-con is noisy and the telephone is not working. We complained to front desk and they changed another room for us. But unfortunately the 2nd room is more worst than the 1st one : the room is very old, not clean, still with bad smell, the air-con is noisy and not cool enough. We have the breakfast at the cafe on 61th floor, the table was not tidy up and the tableware were dirty. We may not stay again next time.

Good location

Aircon is terrible, tv needed fixing before use. Breakfast was mostly Chinese food. The room is big but bed was too soft. Outside corridor have a weird smell. Elevator smells like food. It’s my second time in this hotel. The first time was not like this. I hope they improve since location is really good and the rooms are huge.

This Hotel has a great location and view with it being centered in the middle of so many shops and restaurants. However, the room that I was given was not up to 4-5 star status. There were huge stains on the carpet, peeling wall paper on the walls as well as peeling upholstery on the headboard of the bed. Some of the decorative pillows also had large stains.

何時も感じますが、エアコンの調整方法が非常に難しいと思います、そう感じるのは私だけでしょうか？ 説明書でもあれば良いのですが！

近汽車總站，交通方便，附近亦比較找方食東西。景觀開揚，值得推介！

大部分都不错，环境好、方便、房间大而舒适，接待亲切

The hotel was much better when it was under Sofitel group. Now it's abit rundown although the facilities are still in place. My room had carpet stains, and the bed's headboard leather is peeling. Sofitel used to give complimentary fruit baskets with every stay, under mels Weldon they no longer do so. Also, don't bother buying their buffet breakfast, the selection is quite sad. The hotel also recently cut out their English movie channels in a cost-saving bid. All these really makes a long staying customer seriously think of switching

good location and nice room, big and clean.

Good service n worth the price for the 5star service

전반적으로 만족하였습니다만 방에서 습한 냄새가 좀 난 것이 안 좋았습니다. 대체적으로 만족스러웠습니다.

Clean, quiet spacious room. Shopping area the hotel convenient to go around. After 7.30pm is bit quiet around the hotel.

The worst customer service at any hotel I have ever stayed at. Hotel is in fair condition with old and worn areas at every turn. The hotel also smelled like a giant air freshner that was much too strong. I would not recommend this hotel to anyone.

冷蔵庫がキャビネットの中に入っていたが、キャビネット自体の扉を開ける為の取っ手が無く、カードキーを隙間に入れて開けていました。

前身為索菲特酒店時，管理比較完善，酒店易手後，一切都差了，尤其是六十一樓的自助歺，千萬不要嘗試。房間內的設施還可以，但不太整潔。

今次訂了3間東方套房，19:00到酒店取房，話比我聽房間未清潔好，到21:30去取房，都告訴我未有，直到22:10才有房間，小孩玩了一天，這麼晚去到，竟然無房間比我們休息

Very Good

酒店位置佳，購物方便，客房整潔。

the stay overall was just ok more for local people than a business traveller the best was the position although for a reasonable new modern luxury hotel the cleanliness was way below standard.Needs to get staff that now a little bit of english definately there is no english. food a wide variety but more Chinese and the quality not so good, comfort of the room was ok although the cleaning for such a nice hotel should have been much better

有機會還會入住 飯店很好 喜歡高樓層 很喜歡整體入住的感覺 高很喜歡整體入住的感覺 高樓層一望無際超棒的 樓層一望無際超棒的

Good experience!

The hotel itself is new and nice. The hotel staff is not knowledgeable. They don't even honor their respective website. I paid for the one bedroom suite and it states clearly that it comes with lounge acess. The staff told me they never heard about lounge. I show them on my phone, but unfortunately they don't read English. They told me the manager will get back to me the next day, then I was told he will be back in 3 days. Who has time to wait for 3 days when the question needs to be handle now. Nobody is there to help you with any service.

各方面都可以，還會再來。^_^

各方面都可以，會再來！

Everything around is satisfactory, except that the lift is not that friendly. If you want to go out you need to change lift. There is no direct lift.

酒店有點舊，很多硬體設備已經老化，早餐很一般,住了三天，後面二天因為開會，要求外帶咖啡，餐廳說沒有外帶杯子，實際上連餐廳的咖啡都沒煮，感覺很差，不會再入住

客戶的無線網絡有點慢，而且也中途中斷過兩次要修理。

This hotel is still quite new and the amenities are geared towards Westerners. The area around the hotel is a little dodgy but the hotel itself is great. Lobby is on the 10th floor. Staff is polite and check-in was quick. When I got there, there were no non-smoking room anymore and the person decided to upgrade my room which still met the non-smoking requirement. The room was very nice and large. Even though it was an upgrade, there were little details that still set this hotel apart from the truly high end hotels. The mirror in the bathroom was cracked, the shower door did not close fully allowing water to creep onto the bathroom floor, needed a more thorough vacuum and the remote has little battery left. The internet was a little spotty but this is always the case in China because of the filter the government puts on so speed suffers. Otherwise the room was better than expected. The area around the hotel is ok during the day but a little dodgy at night. There is also a stinky river closeby but you cannot smell it until you are close to it (walking).

已經住過好多次了，再同區來比，價錢最貴，胜在交通方便。

Hotel facilities are more than adequate and staff friendly at all times. Rooms have all the accessories you'll need. Restaurant on 8th floor is excellent. Generally very good all round.

I love the location of this hotel. You can shop till you drop. It's our last stop in China, so we buy a lots of things, then off load in our hotel room and continue shopping. The prices are great! We take Ferry to Hong Kong which is about 5 min Taxi ride from the hotel. We can check in our luggage for our flight from Hong Kong to US before get on the ferry. Best of all, there is no line to wait!

The is the former Sofitel. The hotel is quite beautiful, but incongruous at 60 floors in this city. My room smelt of disinfectant or some horrible air freshener. I could not figure out the twin air conditioning controls and neither could 3-4 people sent up to help. The result was that my room was too hot and the air conditioner kept on going on and off all night long for no apparent reason. It did not cool the room. The room itself was quite large and very nice. Beautiful bathroom. The hotel was pretty empty it seemed. My business partner and I were the only ones at breakfast on the 60th floor at 7:00AM. I can't explain it, but the hotel gave me really bad vibes. Would not stay here again even though there are not many decent choices in Humen.

Enjoyed the stay. Room was big and comfortable. Clean as well. Had a decent gym, and breakfast had a good variety.

Hotel tailored perfectly for business users and has lots of facilities including restaurant on 61st floor with best all round views of Dongguan. . For comfort the rooms have all the extras so no problem there. Overall good hotel which I won't hesitate recommending tp others. If you book thru expedia note that expedia are not easily flexible to change dates. I booked 10 noghts but upon arrival decided to stay the last night in Hong Kong at another hotel. It was torture getting the last day refunded by phoning Expedia although Hotel staff were friendly and helpful. Expedia need to be more flexible for business travellers.

This is not the first time I have stayed here, in a year standards have severely declined. It is obvious the hotel is almost empty, its the biggest building in Humen, if there were 100 people in the hotel it was probably a lot. Their costs must be huge, evident in the face that aircon is turned off in common areas, lights etc. I think I saw 2-3 westerners in the hotel this time when it was predominantly western visitors last time. corridors are not vacuumed, it feels dusty and moldy as a result of the air conditioning being off, its 93 degrees with 90% humidity. The hot water in my room was barely warm!! I had to request they turn it up so I could at least shave. This hotel cannot be making money, i would not think they stay afloat very long based on what I saw, I wouldn't elect to stay here again, although there are few options close by.

Stay at this hotel many times, best hotel in this area. Hotel rooms & restaurants located at high floor, good view.

Good location. Clean and good size room. Got free upgrade! Very good service! Will definitely stay again.

this was the third time I stayed in this hotel. overall the hotel was great and the rooms are comfortable especially the bathroom.

Great get a way will do again!

I've tried many hotels in the area and this is probably the best (as of now 2014) in terms of location and quality. It's right beside the Huang He shopping mall and the hotel is clean, with nice bedding, free in room wifi and lots of tv channels to go through. My only complaint would be that this property is fairly new, but workers here can't seem to take care of the property well enough. I can see cracked tiles in the bathroom, breaking appliances etc even though the hotel is so new.

Book for 2 pax with free bfast but was given 1 pax with bfast. Had to pay extra $20+ for bfast. Their food is extremely expensive in this hotel. Room is very dim n dark. Not well maintained.