Iberostar Selection Rose Hall Suites - All Inclusive

The food here was very good for resort food. The drinks were good. The staff were lovely. the beach is one you can swim in. The resort is a little small but overall it was a great experience and id stay here again.

I had a wonderful time good food good drinks most importantly, awesome customer service. I have nothing bad to say about this resort I love love loved it.❤️❤️❤️ Security should lighten up on the vendors in the ocean. They bring a big vibe of Jamaica to the resort. It probably wouldn’t be the same without them. Lol

Everything was great except my housekeeper who told me 5 minutes wait is too late for me to get service. After I requested her to give me 5 minutes to get dressed to leave the room so she can clean. That was not pleasant not professional and that spoiled the remaining of my stay

Staff were friendly, hotel was nice and beautiful, food was good, pool and beach were excellent, spectacular sunset!

The resort was clean and smelled fantastic. The staff was unbelievably amazing, from the bellhops at the door, to the front desk staff, the cleaners were always friendly and greeted us every time we passed by. The staff in the buffet were also incredible, by our second day there the waitress knew our beverage requests and always made us feel welcome and at home. The entertainment staff by the pool does an absolutely amazing job of getting people involved and engaged. They get everyone laughing and having a great time. Goody, Pooh bear and Javed (and the rest, I'm sorry I didn't catch all the names) were all over the top amazing and absolutely took our trip to the next level. Food for the most part, with the exception of Sole Mio, was fantastic as well. If you don't get the jerk chicken from the food truck, you are doing yourself a disservice, it is so good. Beach, and the entire resort, was always immaculate and spills etc were cleaned immediately. Now, the reason I didn't give a 5 star is because of the beach vendors. A couple were very pushy/aggressive and wouldn't take no for an answer (not all but a couple for sure). I'm not sure what the resort could do about them, but they kept us from enjoying the beach the entire time as we got fed up with the harassment. Outside of that, I can't recommend Iberostar suites enough! Can't wait to return with our kids. Thank you for making our first Jamaica trip so memorable ❤️.

Everything great

Shuttle service

Room always clean, friendly staff and easy to get around.

Loved the friendly and thoughtful staff. The ocean view was great, comfortable bed, great breakfast buffet. Thank you Ranece for your help and for the birthday cake! Will definitely be back!

Worst birthday trip. Dirty room (see photos, looks like dirt and saw dust), Glass almost fell out of the balcony glass door on us approximately 1hr after arrival. We were moved to a neighboring room with an AC that didn't work, @ approximately 10 p.m., then after engineering viewed the problem still NO AC until the next morning 11 a.m., after several calls to management. Glass bottle fell on the floor and shattered since September 15, 2025, approximately 10 p.m. (night shift does nothing, lazy) I called the front desk spoke to a man about the broken glass and received no help. Called back at 1 a.m. spoke to another man, no help. Called at 8 a.m. spoke to a woman, no help. Back from breakfast at mins to 10 a.m. no help still broken glass. Called and spoke to a woman name Kimona/Kim from desk service, asked why I still received no help with cleaning up the broken glass that's so dangerous and she said she didn't know that no one came. Asked to speak to the manager, she transferred me to her friend. When I asked the persons name she said desk services. They refuse to let me escalate the situation to someone that can help. Walked down to the glass door room that seats 2women to complain. She was updated before I got there and offered to help. 1 hr after 3 men came to fix the AC.... WHAT THE HELL??? Are these people dunce?? This is the worst vacation ever. Worst birthday. Worst....I have been in danger with glass 2x at this place and as I write this more than 12hrs after. NO HELP

We loved our stay!! Beautiful property, great dining options, the staff was so friendly and courteous!! Definitely a place to go to again!

My stay was nice... Actually it would have been Excellent, UNTIL... WHEN I CHECKED IN THERE WAS A $5 KEY HOLD, I SPECIFICALLY GAVE THE FRONT DESK ASSOCIATE $5 CASH NOT MY CARD, AT CHECKOUT I INQUIRED ABOUT THE REFUND OF THE $5 SHE PROCESSED TO TELL ME THAT I DIDN'T GIVE IT TO HER BECAUSE THEY ONLY ACCEPT CARD... NOW I'M NOT CRAZY OR DELUSIONAL ABOUT $5 IT'S THE PRINCIPLE OF IT ALL AND I DIDN'T APPRECIATE IT AT ALL FROM A MAJOR RESORT

I’ve stayed in Jamaica before and this place made me feel like I wasted my money. Some of the staff were rude and not helpful. Pool opened la

Perfect place! Nice staff! Delicious food and drinks!

The resort offered a pleasant stay, and most of the staff were accommodating. Entertainment options were well-received by both kids and adults alike. Food quality was also notable. However, dining at the lobster and steak house proved disappointing due to inattentive service from a waiter who was impolite and slow, leading to a lengthy delay in receiving our entrée and our eventual decision to leave and eat elsewhere. Other visitors had comparable issues with the service at this restaurant.

The food was the worst part .

Service is not always on point but some employees are more helpful than others!! Overall will visit again

People very nice super clean so much fun highly recommend

Food was amazing, staff is so kind, and the beaches were lovely. Water was so warm this time of year too

Amazing staff in room service, restaurants, pool side

If you’re looking for a nice Caribbean beach- this resort is not for you.

Food was good. Rooms clean and comfortable. Pool area was clean and relaxing. Entertainment was great. The beach however was not very clean. Overall an excellent place to stay with friendly staff. Will visit again.

Pros: Overall, a great resort. The food is good, and I saw a lot of chefs from different cultures—even had short conversations with them. It’s mostly quiet and feels secure. Most of the staff are super friendly. Cons: I booked a room with two beds a month in advance, but when I arrived, I got one bed and a really uncomfortable pullout instead. This was definitely on them since all the two-bed ocean-view junior suites were already booked. They wouldn’t give me an upgrade either. I went back to the front desk four times to see if one opened up, but I was either told nothing was available or just ignored. I eventually gave up and slept on the floor. They also need to do a better job cleaning the corners and crevices of the bathroom. (Tip for the resort: I use a steam brush at home and it works wonders.)

Great place the entertainment and food was great!!!!!

Great resort nice people amazing food beautiful beach However night shows were not good only magic show was nice

It's a beautiful resort. Definitely gonna go back. Already been there twice, very clean, friendly and safe. They do some type of entertainment every day.

Most of the staff was rude and unfriendly. You had to walk and get your own drinks at the pool. Day one toilet was running water. Sheets were not clean on the bed and pullout couch. Day 2 after speaking w ppl there were no water bottles left in the room to get water(no plastic water bottles given out) housekeeping never showed up. Day 3 ok. Day 4 tv went out. Day 5 loss power on one side of the room after trying to blow dry my hair. Day 5 I was over it. The food was hit or miss. There were some staff members who were friendly and helpful but way too many who were not. I’ve traveled w my kids every year for my son’s bday and we were looking forward to this particular trip and this was just a bad experience for us.

I really love how the staff will make you feel comfortable like home.Money

Excellent stay 10/10. Lovely staff who are professional and friendly!

Plenty of options. Something for everyone's pallet.

The resort was magnificent. The food was amazing both in the buffet and the restaurants. Rooms are spacious and beautiful. Staff was very friendly and helpful. Easy to get to the airport. Highly recommend this as a place to stay in Jamaica.

Food was mediocre. Only one place open for breakfast. Lunch time at buffet didn’t start until 1 with only options being sub par food truck and coffee shop 12-1.

Overall, the majority of staff were excellent however a few issues such as mix communication, issues with the cabana rentals, no water for about 2 hours, service to the room took long, a lot of pressure for the welcoming breakfast. Lastly different prices for excursions on different days from different representatives

The buffet staff hands down was the best.. always smiling and so attentive. They always sparked up conversations to get to know us

Outdated.

Large group of 21 individuals, 3 kids include has a wonderful time.

Had problems with guest services and the Italian and Greek restaurants was totally inefficient, our wait time of 45 mins to be seated then the wait to be served food was around 1hr 33 mins and the food was not worth the wait, secondly the electrical outlets in the room was not working and we had no clothes iron in the room, we were there for a wedding, after repetitive calls about the iron and the outlets we got the iron the day after the wedding and they said there’s nothing they can do about the outlets

Room was clean, and I updated. Pool was fabulous, activities team upbeat and skilled. Food was excellent.

The pleasant and professionalism of your staff made my stay quite relaxing and enjoyable.

It was amazing!

The staff was amazing! The food was great! The drinks were great!

The staff were nice and accommodating. Our room was ready and we never had to call or request towels or have our refrigerator stocked. The food at the buffet was good. They actually had Jamaican food along with resort staples. Although they were in the midst of doing some upgrades to the lobby and roundabout (painting), the area was clean and did not impede on your ability to get around. I would definitely book this location again. One thing I would warn is that you have to tell your airport transfer driver that you are are the Selection Suites because there is an Iberostar Rose Hall WAVE or JOIA (I was told there was a name change). We were dropped off at that resort, but the hotel porter drove us in the golf cart to the right location that was just next door. Also if you are booked at Selction you can go WAVE or JOIA. So we were able to attend the Reggae party! It was insanely fun and the DJ, hype man and dancers were off the chain! My daugher (13) and I had a great time!

Long time customers. Love iberostar and highly recommend! Beautiful property with amazing staff!

Housekeeping terrible food not good at all the air only worked in the room I come to Jamaica at least twice a year worst place I ever stayed I feel sad writing this review cause the staff was amazing !

Stayed here for a family vacation to celebrate my niece's 21st birthday. The property is lovely, the food was good and the people were mainly nice. Excellent housekeeping and pool service. Unfortunately we did experience issues with not being able to get bar service in the lobby multiple times and found that tipping was the only way to get noticed! The steak restaurant was delicious but waited over an hour to get seated and limited availability for the hibachi restaurant (so make your reservations immediately) which ultimately was entertaining & delicious.

The dining staff in the buffet were the best. They remembered us when we would come in and considering how many people come in and out, they do everything in a timely matter and with a smile on their face. They're friendly and deserve all the positive remarks. The same can be said with the poolside bar and the all day MC's taking care of the entertainment all day. They put in the work! What we didn't like was the time it takes when working with the front desk, from waiting in line, to waiting for the whole transaction of service, to quick check out or the process of checking out especially when timing shuttle back to the airport, as well as knowing what's been tabbed to the room. We were not given an itemized list but will be looking for an e-mail that includes this information. Considering they claim this is a "5-star hotel, we didn't feel like such when being served" not to mention they didn't clean our room until after 3PM and service would take more than an hour to get done. It was clean like when we moved when when we got in but we had to keep busy a couple of times just to wait for the rooms to be completed. We were also decieved on pricing for some spa services at the pool when we inquired about services. Not only was the price incorrect, the time and date of services were also mislead as well. All the families we were there with had a blast but there weren't any compensations and the manager seemed almost annoyed with our simple requests inquired about.

We had a wonderful stay at this resort. The staff was amazing and went above and beyond. There is something to do for everyone.

I loved everything except the fact that our bags were misplaced and not delivered to our room. But it’s an amazing place.

Staff was amazing!

Nice beach. Very poor Customer Service.

The hotel is really good but the staff is excelent

Great entertainment

We had an amazing time! We loved everything about the property and people.

The entire resort was excellent, accommodations very spacious and clean, many dining choices with great food and services, lots of amenities and entertainment for all kinds of travelers. Easy to find lounging chairs at the pool and at the beach. Very highly recommended. Loved it. :)

I love the food and entertainment. The staff is very helpful and nice. The grounds are beautiful!

Highly recommend the resort great people awesome staff

nice

One of the landscapers was making inappropriate sexual Innuendos when my daughter was laying by the beach by herself.

We stayed June 14-18..room was beautiful and very clean! They had great entertainment! Only downfall was some staff just seemed annoyed or were too pushy. Also the foam party was da

The restaurants were good, especially the Italian. Room service was excellent, Staff needs to smile more. A great number of them especially at the bars were not very happy

Overall a decent Iberostar property. We stayed at the Suites so it allowed us to go to Suites and Waves. 3 different property levels - Waves, Suites, Joia (adult only). Breakfast food was basically the same options every day. Dinner buffet themes every night. Special restaurants are FirstCome-FirstServe, which worked fine for us eating at 6pm. Overall the special restaurant food was pretty good. The room was good and easy to get too. Bars were OK. The pool bar guys were selective on who they would serve…guys definitely got served last and they knew if guys gave tips or not. Beach was nice but you need water shoes because there isn’t many places to walk really far in without being in seagrass. The locals selling their crafts on the beach was getting annoying as they just sit out there on the beach in their kayak all day long. They don’t really bother you but it’s annoying that they sit there and watch. Night entertainment was OK. Beach/pool entertainment was OK.

Besides the excellence of the property and staff, rooms should have an information leaflet informing guests regarding menu/ dining options, important tel. numbers, daily activities etc. So the guests can be informed from within the comfort of their rooms instead of going to the receptionist.

Awesome staff

Was a great experience the staff was very friendly nice pool and beautiful beach The buffet was very abundant and in addition there was the choice of three restaurants without reservations of excellent quality especially the Italian one the only negative notes were on arrival we had to wait more than an hour for the room because there was a problem that they solved by giving us an upgrade with a still sea view then the cleaning of the room only twice in 5 days of stay but overall we were fine

It was a great time overall. We would definitely come back. Highly recommend!!! The staff was amazing!

Food selection was limited

This property is amazing! The staff is very friendly and helpful and the food is great! I definitely recommend Iberostar and I will be back!

Iberostar Rose Hall was a great experience. The staff was lovely and so nice. Obrien that checked us in was very professional. Omar and the Steak House also great. Channedka, i think that her name at the Greek restaurant. Thank you all the Buffet and Pool staff. Adolfo C

Nice clean property. The food was excellent and the staff was very nice.

My family and I had a great time

Great staff, welcoming, friendly. Had a few niggles with the suite, these were sorted quickly and effectively.

The property was clean and the staff was super friendly

Everything, friendly staff, great food, very easy on the eyes, lots of activities to do. The list is endless.

Beautiful and easy to get around. Excellent and friendly staff.

The food was very good and the room was nice and clean

Great view, food and pleasant staff. You feel welcomed.

Excellent place

Some of the restroom were unkept

Dining options minimal for people who suffer with food allergies

The staff is amazing! Everyone is so friendly and they learn your name and what you like. Pools are beautiful! I was not that impressed with the food though. Daily breakfast in the buffet is great!

Beautiful and very accomodating

It was an excellent resort with all the amenities. I was very satisfied.

There was a great jerk chicken food truck on the beach. The beach was always clean, calm waters and always a chair with shade available. The pool was clean and had fun activities. Always a chair or day bed available. There was always food available: room service, poolside, beach, restaurants (buffet especially). Breakfast was good. The staff was accommodating and friendly. The bar was good. There was always alcohol available from 6am to 2/3am.

I had a traumatizing experience at this hotel when I was physically attacked by another guest who appeared to be on drugs, possessed or mentally unwell. As I was walking up the stairs, she crawled toward me, grabbed my legs, and bit the backs of them hard enough to break the skin and cause bleeding. It was terrifying. What’s worse, the hotel staff did nothing meaningful to help, and there were no visible security measures in place. They refused to call police or remove her from the property. She attacked 6 ppl altogether

Decent food, property was dated but they were doing improvements while we were there. Entertainment was pretty good

Food was pretty solid… updates were being done, but more were needed. Property is slightly dated. Entertainment crew was very good despite the low crowd participation they had

I feel very safe visiting there and the staff are amazing! Looking forward to returning and I would book this property. The entertainment was awesome as well. I like the ocean and there isn't a good place to swim there because there is too many rocks.

There are two main reasons I did not rated it higher than a 4. 1. Iberostar concierge will try and get you to commit to a membership pitch over breakfast. Last thing I want to do on vacation. 2. Service level of the staff was inconsistent, but overall good.

I absolutely loved my stay at this resort. The staff is extremely kind and friendly. The dining was also the best I’ve ever had at an all inclusive. I also traveled here solo and felt very safe.

Buffet was good and the Asian restaurant (Tsuki) was excellent! Beach wasn’t good. Rough sand and dirty water. Not clear blue waters and lots of seaweed in there. It also had a bad smell. Also a very small beach. The Service did not feel like 5 star as they say it has a 5 star rating. Hotel is very clean and rooms are spacious. Beach and pool were not too far from the suite. Weather was great but very windy by the beach. Music and daily entertainment was excellent. Shout out to the singer and the pianist at the lobby bar… you have some real talent!! This resort is good for the kids. Their Star camp looked like lots of fun! There was an incident that occurred at the resort’s nightclub that left us very scared. Will not get into details but the staff were not helpful with this incident and had no answers or updates for us. There was no action taken from the staff as well, Police were not called. Everything was shoved under the rug as I am guessing they did not want to ruin the reputation of this resort. Also an important note that there is no Doctor on site of this resort. They only provide a Nurse during the day and that comes at a cost and your insurance does not cover this expense. It was fun while it lasted but we are happy to be back home after that incident occurred.

Had a great time! All employees were so friendly and kind!

I booked the Iberostar resort primarily for its kids' water park, expecting an average experience, but it far exceeded our expectations. The resort was impeccably clean and well-organized, from the spacious, spotless rooms to the seamless check-in process. My wife, who is particular about cleanliness due to her OCD, was thoroughly impressed and had no complaints about the room, which we requested to be pristine. Upon arrival, we were warmly greeted with refreshing drinks, and the staff, from bellboys to front desk, ensured everything ran smoothly. Doreen and Sean at the main pool bar were exceptional, going above and beyond to cater to our needs, including crafting a variety of virgin drinks for the kids. While the restaurants were satisfactory rather than extraordinary, they surpassed our expectations. The steak and seafood restaurant stood out, offering delicious shrimp in their surf and turf dish (note: lobster is unavailable in April and May due to fishing regulations). We encountered a minor issue when a clean water pipe burst in our room, but the staff resolved it within an hour with remarkable efficiency. They immediately offered to upgrade our room, though my wife declined, preferring not to repack. The professionalism and politeness of the entire staff were outstanding, leaving us with nothing negative to say.

Resort very nice, staff very friendly , food very good. I love the beach and swimming in the ocean, but at this resort, being on the beach was very irritating and stressful. There were three very pushy men aggressively trying to sell weed (I’m not talking about the guys on the boats selling souvenirs or other items). They would even come up to the sunbed area, and there was no peace from them. You don’t feel safe there. It was a terrible experience, even though the beach itself is beautiful. Also, the sound system in the theater was way too loud, and the shows were not very entertaining, especially for children. Overall very nice resort.

Staff are very friendly and lots of food options. The Joia side is the side to be

Outstanding customer service

Staff were awesome! Pool bartenders made excellent drinks and were super nice. Rooms cleaned daily and we were a mess. Only complaint was the availability of water. The water station on our wing was broken. Too far to find an alternative station

Amazing week spent here! The food was all delicious! I felt safe with my children! All of the staff members were so kind, welcoming, smiling and helpful! I would definitely return

Excellent staff, services and amenities. We had a great time.

It is a nice property and the staff are friendly

I usually don’t do bad reviews, as I feel terrible for the property, but I hoped someone had done one, to help my selection process before booking this property, that is why I decided to do. Everything at this hotel is super slow and inefficient, big lines for food and drinks, while most of the tables are empty, you ask for water or anything at a restaurant and they forget, that happened all the time. The bartenders did the drinks very poorly, worst drinks than from my college days. People selling bad things in front of the hotel beach chairs, super inconvenient, and they kept harassing you all the time. Unfortunately will never come back to this property.