JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort

Food was good

Drinks could have been much stronger. Sometimes watered down

Café da manhã muito bem servido Restaurante italiano muito bom, garçons Alex muito atencioso

Preço muito alto para o que entrega Instalações muito antigas

Cerca del aeropuerto,buena comida y tragos.

Necesita con urgencia una remodelacion,en la habitacion puerta de muebles que no cierran,en lapiscina mucho desgaste al igual que en los ascensores.

Sonika, kemesha, and Travis!

The service (order room service and they brought my food wrapped in napkin)

Las instalaciones y la hospitalidad de su gente.

No hay un buen mapa con las indicaciones de los lugares de eventos para visitar. La app muestra un mapa poco amigable y las indicaciones q recibimos al hacer el checkin fueron demasiado, con problemas de idioma.

the property itself is visually appealing and well maintained. Some staff members were kind and professional when engaged.

The overall experience did not match expectations for the price point. Communication prior to arrival was lacking, particularly regarding important details like payment requirements and transportation. Upon arrival, the check-in process was stressful and not handled in a supportive or solution-oriented way. Food quality was inconsistent, and service felt uneven across the property. Overall, it did not reflect the level of service expected for a stay of this cost.

Wir haben unsere Ferien in vollen Zügen genossen. Vom hervorragenden Zimmer über die grossartigen Restaurants. Alle Mitarbeitenden sind sehr zuvorkommend und freundlich. Wir haben das Lebensgefühl der Insel in allen Situationen erlebt und es hat uns grossartig gefallen. Der Strand lässt nichts zu Wünschen übrig. Wir kommen gerne wieder.

Es gibt nicht das wir bemängeln könnten.

We used to get caviar at breakfast when it was The Grande

Port Maria lunches were too salty

Sus habitaciones .

No hay muchas actividades

- Our room was very spacious and the view from the balcony was beautiful. - The bathtub was very large - Large variety of breakfast choices, there was an omelette station as well as a crepe/waffle/french toast station - Staff were mostly very friendly

I do feel really bad giving a low rating, but I feel it's important to be honest: - We were in a "butler" room - we only requested 1 thing from our butler during the entire stay which was to replenish the mini bottle of white wine that we drank from our mini bar on the first night. We had reached out on two or three separate occasions for this and it was never done over the course of two days. - We initially booked for 5 nights but changed it to 3 nights (this change was made 2 months prior to the stay), which was confirmed by booking.com. However, upon check in, the hotel told us that in their system it still shows we are staying for 5 nights, and they charged us as such. When we asked if this could be amended and if we could get a refund, they were dismissive and unhelpful. We reached out to booking to help solve this matter and are still waiting for our refund. - Other than the breakfast buffet, the food was a disaster. Quality was very poor overall. - Quality of the drinks was very poor too, none of the cocktails tasted like they were supposed to. - There was a lack of entertainment/activities during the day and evenings - At night we were woken up at 2am by the sound of party music coming from a couple rooms below us, not the hotel's fault but if you are looking for a quiet getaway this may not be the place - At check in, one of the hotel staff kept trying to push us to book spa services. After refusing, she offered free couples massage and told us to bring our credit card and ID cards. The next morning she called the hotel room early in the morning (which woke us up) to remind us to bring our credit card and ID cards when we meet her... it all seemed a bit suspicious/pushy so we declined the offer.

We visited JOIA to celebrate my husband’s birthday, and we could not have chosen a better place. From the moment we arrived, the experience exceeded our expectations. The hotel staff is truly exceptional, always attentive, professional, and dedicated to ensuring every guest’s comfort and satisfaction. A special note of appreciation goes to Rennardo, our butler, whose outstanding service made our stay unforgettable. From beginning to end, he ensured that all our needs were met and that we were fully enjoying our time at the resort. My husband loves to sing, and wherever we travel, we always look for a karaoke venue. Unfortunately, the days we were at JOIA did not coincide with the hotel’s karaoke nights. Thanks to Rennardo’s initiative, he discovered that a nearby property was hosting karaoke and personally escorted us there so my husband could perform. His thoughtfulness and attention to detail truly made a lasting impression and created a memory we will always cherish from our trip to Montego Bay. We stayed at JOIA for four days, but it simply wasn’t enough time to experience all that the resort has to offer. We wished we could have stayed longer. Everything, from the exceptional food and entertainment to the luxurious amenities and impeccable service, was beyond our expectations. We are already looking forward to returning in the future.

O Joia Hall tem o formato ideal de um ótimo Resort. Compacto com tudo que é importante para uma excelente hospedagem. Tudo perfeito. Localização excelente. Lobby exuberante. Bares excelentes. Restaurantes variados. Complexo de piscinas harmonioso. Acomodações completas, aconchegantes e limpas. A estrutura da praia é muito boa, além de praia ser naturalmente linda. As atividades e shows são de alto padrão. Os funcionários são atenciosos. Fiquei quatorze dias hospedado e tudo funcionou positivamente.

Gostei de tudo.

Food! Staff! Activities!

Nothing not to like!

Everything!!! Can't wait to come again.

The entire experience

That the activities were not communicated better, and that you can not use the vouchers at any of the gift shops

The staff were amazing, so friendly, helpful. Food was was great.

N/a

Booking.com was horrible to book through. I plan to provide an unsatisfactory rating for Booking. The resort was wonderful.

The resort was clean, the staff was friendly and the food was amazing

Everything is tip. As it was our first time in a resort we didnt have any idea that everything was a tip. And its pretty annoying to be honest. On the other hand i used the massage services and i got an hour massage with my partner and the massage was terrible and it cost us $563 aud dollars. For this later, i will never come back, too expensive for me.

Breakfast was great.

I didn’t like how uncomfortable and low the bed was and I hated how many flies were sitting on the food! Need to have better bug control maybe insect repellent candles on all the tables..? But every thing else was good

Beautiful architecture. Stunning lobby. Awesome staff of Jamacian workers and the food was very good! The rooms need more attention to detail.

I was disturbed by the hotels lack of respect the for the jamacian workers. I am an African American and this disrespect was disturbing. I won't go there again

The upkeep of the facilities The professionalism and friendliness of the staff The quality of the toiletries and amenities. The overall quality of the food

Heat! No fault of Iberostar.

The breakfast was outstanding

Not really

Amazing rooms, extremely friendly staff, food option were amazing and quality of food was exceptional.

Best food at any all-inclusive in Jamaica hands down.

Overall, we had an amazing experience at JOIA Rose Hall. Staff was amazing, and plenty of food/ drinks! Shout out to Lando, Shevaughn, Korey, and Jerry for making us feel welcomed/having a blast at the pool bar. Also, the Motown show was AMAZING!

Our only downfall was wishing there were more frequent activities/shows, and not having restaurants closed on certain days.

Staff are amazing, food fantastic Excellent holiday

The whole holiday was fabulous

My experience at the property was great—from the facilities, such as the restaurants, to the friendly staff. The Japanese food (hibachi grill) was great!

some aspect of buffet for dinner

Room cleanseness and replenishment of room essential

Everything was fantastic. Gary the butler was phenomenal. Sharon from House keeping was outstanding. They exceeded all of my expectations.

There wasn't anything not to like. Unforgettable

Great staff, nice restaurants, great facilities. Nice atmosphere.

Found bugs in the room. Bed was uncomfortable, alot of irritation on our skin each time we sleep in the bed. It's a shame because apart from that, the place is great. Maybe it was just our room.

The beach front area was beautiful. We loved sitting on the beach or near the pool but found that we had to save a lounge chair early in the morning otherwise they were all in use if we went to the beach later in the morning. The weather was beautiful, and the amenities offered by Iberostar were first rate. There was a bar and barbecue stand on the beach and the food and drink offerings were very good. The restaurant options for dinner were multiple and varied - Italian, Jamaican, Mexican, French and Japanese. There were also restaurants serving only breakfast, lunch and a dinner buffet. Entertainment was provided in the afternoons and every evening. The bar area in the hotel was a lovely place to sit and enjoy a drink and a self-serve snack. Our room was a little dated but otherwise was comfortable and met our needs as we spent most of our time outside enjoying the beautiful weather and accommodations. We spent our entire trip at the resort and never felt unsafe. The staff (see below) were helpful and pleasant. Would highly recommend a trip to Jamaica and hope to visit again!

Butlers are assigned to you when you check in and tell you that their job is to make your stay comfortable and address your needs. That was not our experience. Our butler promised us morning coffee delivered to our room before we were up and out. Only happened once during our stay. We were sent an email before the trip asking where we would like to eat each evening of our stay as reservations were required and had to be made by the butlers. When we arrived, we were told no reservations had been made and our butler was only able to get a reservation for late evening seatings. We were more successful requesting seating with the Maitre'd. Our butler was smothering and not helpful at all. Honestly, he was the only blight on our trip. I suggest the hotel allow the guests the option to use a butler or forego the service. Our butler was useless and added confusion and stress to our stay!

Staff, cleanliness and the location/view

I liked everything

Everything was good there except that we lost 2 $50 bills from our safe box!

Security

The staff were very friendly. The food was pretty decent. The maid staff were awesome!! The beach was so so clean. Only a half mile of beach. Good gym.

The butler service was unnecessary. I thought I booked a corner suite but ended up with an oceanfront 4th story suite. The pot dealers were annoying on the beach. The price for two weeks was $1K/ day, a little high.

excellent food , excellent staff

2 years in a row they messed up my superbowl experience

The breakfasts, pool, beach evening entertainment, dining, gardens,

Edit:- we did receive a courteous reply from the manager on 10th February. We had issues every single day of our week long stay. Things that should have been sorted just weren't. Our holiday was more stressful trying to sort the issues, than our normal daily life. I was given the name of the hotel manager - Mr David Lopez, and had a conversation with him, whilst staying at the hotel. He gave me his e-mail address and asked me to write once I was home. He asked for concise details of all the issues we encountered. We did this nine days ago, but have never received a reply, let alone an acknowledgement that he has read our e-mail. I would avoid this company. They lie to make you go away, and do not deliver on their booking conditions. This was not a cheap option for us, and we had so much grief, that we felt we wasted the entire amount that we spent.

The Concierge, Front Desk, Security staff was good - but not excellent... The Lobby bar, poll, beach, restaurants staff (kitchen, bartenders and serving staff) were all FANTASTIC. The Casino and Sports Bar Employees and then the Entertainment team - also FANTASTIC. Food / Restaurants were a 7-8 ... A few of the restaurants were below expectations for Iberostar though... Others were great, though, like the French and Italian restaurants. Beach was ok, not great like in Punta Cana though...

The room cleaning crew/operations and some of the room service was bad... The room was clean BUT ... We have repeatedly asked them to restock the fridge, the bathroom lotion, Kleenex, bath slats...etc... Left notes and $$ to make it more obvious... Didn't happen... Then I went to the Concierge...and even after that, still wasn't done as we found it on the first day. We have been to other Iberostar Grand Resorts and this is by far at the bottom of them. But the staff was great and always respectful and nice. We know how this works (with re-hiring staffing or extending their contracts), so don't go firing people over this comment. The overall system needs to be better and those that take the orders need to pay more attention. Although everyone speaks English... so I am not sure what the issue was. Some of the restaurants - way below expectations...like the Japanese... and by that I mean the food. The service was great though. Beach was ok, but not great like in Punta Cana though... the water was super dirty and full of weeds.

Clean and lot of space

Breakfast was excellent! Staff friendly

Not waiting in line for pancakes, waffles and scrambled eggs. Have premade options available

The staff was amazing, the services, and the friendliness!

How far it was away from the city

Loved everything from the staff food alcohol everything was wonderful

Thought I booked a 1 king size bed but when we got there I was in a 2 full size bed room

Food was excellent

The views were amazing, very peaceful.

The staff, food, and vibe was great.

Parts of the property were a little dated

The beach and the pool area were very Caribbean. The food was exceptional. I only wish I could have stayed longer. And my butler fixed me a bath. It was ready when I got back from my excursion. Nothing like it

Walking. It seemed everything was so far from the room. I’m sure it is probably like that at any resort.

Food all 7 restaurants were excellent.

The sales pitch was terrible. We told them we already had a time share and would not take no for an answer. Made us feel like it was our fault.

The staff attitude and how unclean the place was. Also alarms going off day and night and nobody cares.

The friendly staff and cleanness of the resort

The housekeepers steals

This was my first time at this resort, and I have to say I loved everything about it. The swim-up bar staff was the greatest, especially Travis. From the time we arrived to the day that we left, I had fun best birthday ever. 

I just did not like there were no turkey products I do not eat pork. 

The breakfast was delicious.

The room service was very slow requiring several phone calls.

The breakfast was ok, could be better.

This was my sixth stay, the food was much better on previous visits. The local breakfast menu selection was poor, taste was also poor.

I loved everything! The food was great and the staff was great 😊 the views can't get any better.

The only thing that wasn't a major issue was the tub was very hard to drain in my room.±

Cleanliness & friendliness of majority of staff.

Food was rationed & not replaced within 1 hr of closing of beach bar. Staff wasn’t eager or proactive with replacing finished items or offer suitable replacement

Peaceful

No microwave too warm up food

This is one of ny favorite resort in Jamaica. The professionalism, the aesthetics, the amenities were that of a diamond rated hotel.

The pool close too early

This was an incredible all inclusive, adults only resort. The staff were AMAZING. They were so attentive and kind to us. The facilities are exceptionally clean and we loved all their pool and beach side lounge areas. Highly recommend!!

The app that Iberostar has was very glitchy throughout the trip. The concierges were always able to complete our requests when the app failed. Property was fantastic!

We absolutely enjoyed our stay! The property offers many amenities, activities and amazing service. The check-in was seamless, and the staff friendly. The restaurants were top notch and each menu we had was delicious. I suggest looking to make dinner reservations as soon as you arrive as not to miss out on your first choice.

We participated in the "time share" conversation. In all fairness we agreed to it before we fully knew what it would entail with the allure of a free couples massage. If you are not interested in giving up 2 hours of your time, say no right away.

Food, room and service

Nothing

Devon and Rennard, our butlers, were great.

Had to make repeated calls to have something addressed in my room.

Nice pool

Pool hours, no availability for dinner, staff was nonchalant, over charged for the room

everything! mostly the people!

nothing!

Great place and staff

Wild cats EVERYWHERE on the grounds. They LIVE there. Staff seems to accept them. They were chasing birds and trying to kill stuff to eat. Jumping sll on the guest.

Food was beyond amazing! Drinks were top shelf. Staff was wonderful. Highly highly recommend.

Nothing

Wellness pool

Nothing

I love the all inclusive part. The staff were all nice and helpful. He property was well maintained. There were activities for everyone from day to night. It’s a beautiful property.

There wasn’t much I didn’t like. I guess one of the things I didn’t like was the pools and pool bars closing at 6 pm. The gym was a little hard to find at first.

It’s beautiful and serene. The food is exquisite.

I’ll be honest, I’ve been here 5 times, and for the first time, a few of the staff were dismissive and rude. The majority were very helpful and a pure delight. Kadeen was super helpful in helping us to rectify some issues that we had with our room selections.

It was amazing from the staff, the food & the atmosphere.

I have nothing bad to said besides the ac kept going off once set for the day..